15 Healthcare jobs in Kanpur
L2 - Technical Support Analyst (Healthcare)
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Job Description
Position Title:
Clinical IT support analyst
Department:
Clinical IT Service Desk Team
Location:
Remote Working
Contract Type:
Temporary
Role Purpose:
To provide high-quality second-line support for Clinical IT systems, ensuring timely resolution of incidents and service requests, proactive user engagement, and contribution to continuous improvement initiatives across the IT service function.
Key responsibilities:
- Incident and service request management:
- Resolve Clinical IT incidents and service requests in line with SLA targets.
- Maintain accurate and detailed incident records.
- Ensure effective communication with users throughout the resolution process.
- Escalation to third-line analysts/engineers where appropriate, for resolution.
- User engagement and support:
- Maintain open dialogue with Clinical IT users to identify and address issues proactively.
- Provide best practice guidance on system usage.
- Offer feedback to training teams on recurring issues or knowledge gaps.
- Communication and professionalism:
- Deliver support with a professional approach via phone/MS Teams/email.
- Translate technical information into user-friendly language.
- Knowledge management:
- Contribute to the service desk knowledgebase to reduce knowledge silos.
- Project support:
- Assist in the implementation of changes to Clinical IT systems as part of wider IT projects, where needed.
- Compliance and governance:
- Ensure adherence to legal, regulatory, and best practice standards (e.g., Data Protection, GDPR).
- Follow all relevant policies and procedures.
- Support safeguarding and health & safety responsibilities.
Key clinical applications:
- Insignia PACS- imaging management and viewing solution for radiology examinations
- IMS MAXIMS- Order communications solution for pathology/radiology
- Magentus CRIS- Radiology Information System
- Medilogik EMS- Endoscopy Management System
- iQemo- On cology and Chemotherapy prescribing solution
- CIMAR / Image Exchange Portal- image distribution portal solution
Required skills and experience:
- Minimum 3 years’ experience in IT service management using ITIL principles
- Strong customer service and interpersonal skills
- Excellent organisational skills and attention to detail
- Ability to work in a fast-paced environment with shifting priorities
- Clear communication skills for both technical and non-technical audiences
- Proficiency with service desk management systems
- Experience with supporting clinical applications in a busy healthcare environment
- Self-motivated with a proactive approach to learning and development
Urdu-speaking Freelance Healthcare Professional - India
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We are currently seeking a skilled healthcare professional to join one of our accounts for clinical trial screening interviews as a freelance professional. Here are some key details about the opportunity:
· Freelance collaboration: Healthcare Professional for clinical trial screening interviews
· Location: India
· Languages: Proficient in Urdu
· Time commitment: minimum 3 hours per day screening patients (Monday through Friday).
· Training: Complete paid Comprehensive Training Session with the client to ensure you are well-prepared for the tasks.
· Project Duration: I t will vary depending on the specific study requirements. Typically, these projects can range from a few weeks to several months.
Additional Information:
· Workload: Varying. Please let us know how many hours you can cover per week.
· Call Duration: Each screening interview takes typically less than 15 minutes.
· Training: The client will offer comprehensive information on specific studies during the training sessions.
Your role in this project involves contacting candidates within 48 hours of them volunteering on the client’s platform. You will conduct interviews based on a provided script, and you will receive paid training.
Depending on the candidate’s responses, they will either be disqualified or forwarded to a research site to be added to the trial.
Each combination of call and reporting is estimated to take approximately 15 minutes. You are required to attempt contact with each candidate up to 5 times. If a candidate cannot be reached after these attempts, they will be considered disqualified.
Payment for this project is based on completed interviews, which include:
- Candidates who meet the criteria and are sent to the site to participate in the trial.
- Candidates who do not meet the criteria and are disqualified.
- Candidates who are not reachable via email, text message, or phone after 5 attempts and are therefore disqualified.
If you are interested, please send your CV to:
Principal – Healthcare Management Consulting
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Job Description
About Firstsource
Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.
With a legacy of partnering with Fortune 500 companies and high-growth enterprises across industries, Firstsource combines deep domain expertise, innovative methodologies, and state-of-the-art tools to deliver measurable business impact.
About the Team
You will join Firstsource’s Management Consulting practice, a collaborative, high-performance team that blends strategic thinking with hands-on execution. Our consultants work across sectors to co-create solutions with clients, leveraging cross-functional expertise and a culture of continuous learning.
Role Summary
As a Principal, you’ll drive strategic account leadership in the healthcare sector, overseeing large-scale transformations in clinical operations, market access, and digital health—enhancing patient outcomes and operational efficiency.
Key Responsibilities
- Strategic Account Stewardship: Own key healthcare client portfolios—define multi-year strategies, lead executive dialogues, and ensure value realization.
- Solution Innovation & GTM Strategy: Create new healthcare service offerings—real-world evidence platforms, value-based-care frameworks—and guide go-to-market planning.
- Business Development & Revenue Growth: Set revenue targets; negotiate major contracts; cultivate relationships to expand healthcare and life-sciences engagements.
- Thought Leadership & Knowledge Management: Publish healthcare white papers; represent Firstsource at industry forums; oversee curation of case studies and playbooks.
- Talent & Culture Stewardship: Coach senior teams; lead healthcare talent acquisition; champion diversity & inclusion; foster sector expertise.
- Firm Leadership: Partner with firm leadership on strategic initiatives, practice OKRs, and organizational planning.
Qualifications & Skills
- MBA or advanced degree with significant healthcare specialization.
- 12+ years of leadership experience in healthcare consulting or industry roles.
- Deep domain expertise in clinical operations, HEOR, or digital health.
- Exceptional executive presence; proven track record advising CXOs.
️ Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.
Manager – Accounts Receivable (US Healthcare RCM)
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Job Description
Job Title: Manager – Accounts Receivable (US Healthcare RCM)
Location: NOIDA (Work from Home)
Experience: 10 –15 years in US Healthcare RCM with 6+ years in a managerial AR role
Employment Type: Full-time
Job Summary
We are seeking a results-driven Accounts Receivable Manager to lead and optimize AR operations within the US Healthcare Revenue Cycle. This role involves overseeing claim follow-ups, denial management, cash posting, and ensuring compliance with payer guidelines and HIPAA regulations.
Key Responsibilities
- Lead AR teams handling insurance follow-ups, denial resolution, and payment posting
- Monitor AR aging reports, reduce Days in AR, and improve collection rates
- Ensure adherence to SLAs, KPIs, and US healthcare compliance standards
- Collaborate with QA, training, and operations teams to drive process improvements
- Conduct root cause analysis (RCA) on denials and implement corrective actions
- Prepare AR dashboards and present performance metrics to leadership
- Manage client communications, audits, and reporting requirements
Qualifications
- Bachelor’s degree in Healthcare Administration, or related field
- In-depth knowledge of US healthcare RCM, days in AR, payer guidelines, and denial codes
- Proficiency in RCM platforms (e.g., Epic, Athena, eClinicalWorks)
- Strong leadership, analytical, and communication skills
- Familiarity with Six Sigma or Lean methodologies is a plus
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