Service Management Lead

Jaipur, Rajasthan Accenture

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Job Description

– SRE – Automation Engineer Level 9 – Experience: Minimum 12 years on Infrastructure & Automation as an SRE for a multi-Cloud Environment. Expectation: Candidate should have technical exposure in public cloud – AWS & Azure, DevOps, Microservices and Coding. An Architect with extensive technical expertise to work with customers' complex business problems. Candidate should have extensive exposure on Infrastructure in cloud with IAC, Python, PowerShell, Ansible, GitHub, Jenkins, Terraform, JSON, Puppet etc. A candidate having more than 12+ years of experience in Infrastructure which includes design, build and deployment in DataCenter services and Cloud. Well familiar with Coding, design, build and deployment with CI/CD Pipelines. Should have at least two end-to-end project design, implementation and support as an SRE. Should be well familiar on identifying opportunities which includes technical debt, reducing waste and coding techniques specially on IAC. Knowledge on SPLUNK is an added advantage. Should have working knowledge on any Observability tool and other enterprise monitoring tools is an added plus. Certifications: One Data Center technologies and Cloud. Desired exposure: •Exposure and hands-on exposure on Publc Cloud – Specially on Infrastructure. • Should be well versed with Monitoring, Observability and other enterprise management tools. • xtensive exposure on coding using python. Powershell, Ansible, Jenkins, Terraform etc. • E posure as an hands-on SRE atleast for 5+ years. Must Haves Skills: • E posure to automation – Specially IAC, building Pipelines in public cloud, Deployments, ARM & other templates. • Str ng knowledge on Coding – Python, Powershell, Ansible, Jenkins, Terraform, Git, JSON , Puppet etc. • Str ng in SRE knowledge and exposure specially identifying toils, techdebt, reducing waste etc. • M st have exposure on SPLUNK and other enterprise management tools • E posure to Observability tools and framework • I aS/PaaS products - Support for Containers and Cloud Native Stack • L teral and Logical Troubleshooting as Cloud admin. • C mplete understand of Cloud Network topology • D cker- Design/Built/Deployment – At least 2 years of technical exposure • CI CD exposure – with Full end-to-end DevOps life cycle experience. Responsibilities: • Exp sure as an SRE with strong coding background to automating Toils. • T oubleshooting, health check, administration, management, vendor coordination, interaction with external partner, elevation to stakeholders for support or application teams for application development related issues (bug, code maintenance, code evolution) • C pacity monitoring; monitoring; application availability managements & monitoring, reporting and maintenance activities (if documented) • W rk on reduction of repeated failures; generate reports, dashboards • P rformance review: performance management, tuning, fix issues, work on reduction of repeated failures, scripts, automation • G nerate reports, dashboards, deploy agents • M nitor Docker Envelops, maintain Dockers images • W rk on reduction of repeated failures; generate reports, dashboards • S pporting Compliance requirements Professional Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering. - Excellent communication and relationship-building skills. - Ability to lead and motivate teams to achieve project goals. Additional Information: - The candidate should have a minimum of 12 years of experience in Site Reliability Engineering. - This position is based at our Bengaluru office. - A 15 years full-time education is required. Summary: As a Service Management Lead, you will lead the delivery of programs, projects, or managed services. Coordinate projects through contract management and shared service coordination. Develop and maintain relationships with key stakeholders and sponsors to ensure high levels of commitment and enable strategic agenda. Your day will involve overseeing project delivery, managing contracts, and fostering stakeholder relationships. Roles & Responsibilities: - Expected to be an SME - Collaborate and manage the team to perform - Responsible for team decisions - Engage with multiple teams and contribute on key decisions - Provide solutions to problems for their immediate team and across multiple teams - Lead project delivery and ensure successful outcomes - Manage contract negotiations and agreements - Develop and maintain relationships with key stakeholders Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering - Strong understanding of IT service management principles - Experience in project management methodologies - Knowledge of contract management and negotiation - Good To Have Skills: Experience with cloud technologies Additional Information: - The candidate should have a minimum of 5 years of experience in Site Reliability Engineering - This position is based at our Bengaluru office - A 15 years full-time education is required15 years full time education

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, militaryveteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicablelaw. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

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SAP ECS, Customer Service Management (Project Leads) INDIA

Jaipur, Rajasthan MAK Technologies LLC

Posted 11 days ago

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Role : SAP ECS, Customer Service Management (Project Leads)

Skill : Project Management

Customer Name : SAP ECS - Enterprise Cloud Services

Remote : Yes

Start Date : Immediate (September 1, 2025)

Duration : 1 Year

Distribution Effort : 5/Days per week

Region : APAC

No of Positions : 4

  • English language skills to be considered as "MUST have"
  • Strong technical background - migration/upgrade
  • Orchestration / Project management background / customer facing experience


Description :

Location : Preferred India, but this team can be located anywhere in EMEA & APAC

  • English language skills to be considered as "should have "
  • PL role with ECS already (1 year at least) with brownfield migration exposure
  • Strong technical background - migration/upgrade
  • Orchestration / Project management background / customer facing experience

Description:

  • PL (Project Leads) acts as a trusted advisor with a strong customer focus in the onboarding / migration into SAP GCE. PL supports ECS customer migration into the Private Cloud from a project and program perspective, while advocating for the customer and bringing the power of GCE to assure a smooth transition with the landscape and business delivery.
  • PL will work as a team with the GCE and Delivery internally and external parties as Hyperscalers and GSSP to serve and delight our customers, by providing quality services to satisfy their needs and coordinating infrastructure and application complexities throughout their onboarding cycle.
  • Main point of contact between ECS & Customer stakeholders during onboarding phase for both Greenfield & Brownfield (migration) projects


The main tasks of the PLs are:

Project initiation : managing the sales to deliver (S2D) handover quality gate to initiate new tasks

Project planning: coordinating with consulting, and the customer teams to manage the deliverables and project

Execution : communication and with all of the teams through the build and migration lifecycles

Closing: documenting and clearing open issues; project completion

  • The Project Lead (PL) is end-to-end responsible for the Project Management of a Release Upgrade Project.
  • Plans the technical upgrade project on a detailed basis.
  • Project- and phase-signoffs from customer side.
  • Ensure that customer and internal service requests are created in time and align additional communication if further ECS teams are involved.
  • Organizes and conducts regular meetings:
  • Standup meetings, including project communication.
  • Including presenting and ongoing re-alignment of the plan
  • Ensure to communicate with and between all team members and stakeholders involved in the technical upgrade project to ensure everyone is kept up to date.
  • Ensure to manage overall progress and status of the technical upgrade.
  • Manage activity tracking of current phases and prepare subsequent phases.
  • Plan and prepare PROD upgrade including schedule, weekend work and standby, fallback plan, business downtime preparation and alignment with customer.
  • Coordinate the PROD upgrade with relevant parties from customer and SAP ECS side
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