35 Hospitality jobs in Agra

PR Manager - Hospitality

Location: Sultanpur, Delhi

Employment Type: Full-Time, In-Office.

Job Description:

Job Description:

The Senior PR Manager Hospitality will work closely with internal teams to develop media strategies, Lead and oversee the hospitality division, developing creative strategies that align with client goals and public relations objectives.

Key responsibilities:

• Media Relations & Thought Leadership: Build relationships with media, pitch strategic stories, and elevate the organization’s profile through high-impact placements.
• Lead Strategic PR Efforts: Develop and implement PR strategies aligned with business goals, ensuring consistent brand messaging across all channels.
• Crisis Communication: Oversee crisis management strategy, ensuring rapid, effective responses to protect the organization’s reputation.
• Content & Messaging Strategy: Create and review strategic content, including press releases, case studies, and executive messaging, maintaining brand alignment.
• Stakeholder Engagement: Cultivate relationships with media, clients, industry leaders, and stakeholders, tailoring communication strategies for each.
• Executive Communications: Prepare executives with media training, speechwriting, and talking points for public appearances and press interactions.
• Team Leadership & Development: Mentor and guide the PR team, fostering growth, accountability, and high-quality output.
• Metrics & Reporting: Track and analyze PR performance, media coverage, and campaign impact, presenting insights to senior leadership.
• Budget Management: Efficiently manage the PR budget, maximizing ROI on initiatives and maintaining cost-effectiveness.
• Strategic Impact: Contribute to key business objectives, including brand awareness, reputation management, and corporate positioning through impactful PR campaigns.

Qualifications:

• 5+ years of proven experience in hospitality management, event planning, public relations, or a related field, ideally within a PR or agency setting.
• A strong track record of successfully managing high-profile hospitality events, media partnerships, and VIP engagements.
• Excellent understanding of public relations, branding, and the role hospitality plays in enhancing PR efforts.
• Exceptional communication, leadership, and interpersonal skills, with the ability to build and maintain relationships at all levels

Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.Key ResponsibilitiesServe as the primary contact for US clients via phone, email, and chat.Respond promptly to inquiries and provide accurate information about products, services, and policies.Resolve customer complaints efficiently while ensuring a positive customer experience.Maintain detailed records of client interactions, transactions, and feedback.Escalate complex issues to the appropriate department while ensuring timely resolution.Build and maintain strong relationships with clients by understanding their needs.Meet performance metrics related to response time, customer satisfaction, and issue resolution.Stay updated with company products, services, and industry knowledge to assist clients effectively.QualificationsBachelor’s degree or equivalent experience preferred.1–3 years of experience in customer service (experience with US clients preferred).Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.Ability to work in a fast-paced environment and manage multiple tasks.Flexibility to work in US time zones.Preferred SkillsPrior experience in BPO, IT, Saa S, or US-based client support roles.Knowledge of customer success practices and client retention strategies.

We’re Hiring ! | Process Associate (NIGHT SHIFT)

Location: Kolkata

Experience: 0–4 Years (Freshers are eligible)

Salary: ₹15,000 – ₹19000 per month

We’re looking for Process Associates who are detail-oriented, fast learners, and team players.

What We’re Looking For:

Good communication skills (written & verbal)

Basic knowledge of MS Office tools

Fresher to 5 years of experience in any domain

What You’ll Get:

Hands-on training and mentoring

Lucrative Bonus and allowances!

Career growth opportunities

Apply now by sending your resume to HR Shelpriya-

Or drop a comment/send a DM for more details

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.