42 Hospitality jobs in Agra

Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.

Key Responsibilities:

1. Guest Experience & Relations

• Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
• Handle guest feedback and resolve escalations with professionalism and urgency.
• Train team on anticipating guest needs and elevating service delivery.

2. F&B Operations

• Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
• Maintain hygiene, quality, and service standards across all villas.
• Curate F&B experiences aligned with guest preferences and seasonal trends.

3. Concierge Services

• Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
• Ensure smooth coordination with external vendors and partners.

4. Team Management

• Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
• Set performance benchmarks and track team KPIs.
• Recruit and onboard new hospitality staff in line with company culture and service expectations.

5. Operational Excellence

• Implement SOPs for all hospitality functions; conduct regular audits for compliance.
• Ensure villa readiness before guest check-ins; conduct property walkthroughs.
• Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.

Requirements:

• Bachelor’s degree in Hospitality Management or related field.
• Strong knowledge of F&B and concierge operations.
• Excellent communication, grooming, and interpersonal skills.
• Proven ability to manage and train diverse hospitality teams.
• Experience in handling UHNWIs or HNI guests is a strong advantage.
• Males candidates mandatory

Job Summary:

The Customer Service Executive will be responsible for providing exceptional customer service support to international and domestic clients. This role will focus on order processing, logistics coordination, and effective communication to ensure the seamless export of goods. The successful candidate will work closely with multiple departments, including sales, logistics, and finance, to ensure that export processes are carried out smoothly and in compliance with all regulatory requirements.

Key Responsibilities:

Customer Communication and Support

• Serve as the primary contact for domestic and international customers, handling inquiries, resolving issues, and providing timely updates.
• Provide product information, pricing, and order status updates to customers.
• Respond promptly and professionally to customer emails, phone calls, and other forms of communication.

Order Processing and Management

• Receive, review, and accurately process export orders.
• Confirm order details with customers and coordinate with internal departments for timely order fulfillment.
• Monitor order status and proactively address any potential issues or delays.

Logistics and Shipment Coordination

• Coordinate with logistics providers to arrange for international shipments.
• Track shipments to ensure on-time delivery, providing regular updates to customers as necessary.

Documentation and Compliance

• Verify export documents, including invoices, packing lists, certificates of origin, and bills of lading.
• Ensure compliance with international trade regulations and company policies.
• Manage records and maintain accurate documentation for all export transactions.

Problem Resolution

• Address and resolve issues related to delayed or damaged shipments, order discrepancies, and customer complaints.
• Work with internal teams and logistics partners to investigate and resolve issues promptly and professionally.
• Proactively provide solutions and communicate effectively with customers to ensure satisfaction.

Sales Support and Account Management

• Collaborate with the sales team to support account management activities, including follow-ups, order forecasting, and customer relationship management.
• Provide insights and feedback to management to help identify new opportunities and enhance the customer experience.

Key Skills and Qualifications:

• Educational Background:  Bachelor's degree in business, international trade, or a related field.
• Experience:  2-3 years in customer service or export roles, with experience in international logistics or export documentation preferred.
• Knowledge:  Understanding of international trade regulations, export documentation, and customs procedures.
• Communication Skills:  Strong written and verbal communication skills; bilingual or multilingual capabilities are a plus.

Job description

Company Description

NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.

Role Description

This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.

Qualifications

• Customer Service Representatives
• Customer Support
• Customer Satisfaction
• Customer Experience
• Strong verbal and written communication skills
• Ability to empathize with customers and provide exceptional service
• Problem-solving and conflict resolution skills
• Good organizational and time management skills
• Prior customer service experience is a plus
• Bachelor's degree in a related field is preferred
• HSC 6 months
• Graduation fresher

Salary: Offred up to 4 LPA

Job Location - Mumbai

Hiring location

Western Railway: - Churchgate to Mira Road

Central Railway: - CST to Thane

Harbour Railway: - Masjid to Vash i

Thanks & regards,

HR Team.

We at LawSikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.

Company website: ,

Key Responsibilities:

1. Respond promptly and effectively to student inquiries through various channels including email and phone.

2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.

3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.

4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.

5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.

6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company.

7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.

8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.

9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores.

10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.

11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.

12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.

Who can apply:

1. Candidates with minimum 1 year of experience.

Other requirements:

● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply).

● A minimum of 1 to 2 years of proven experience in a customer support position.

● Excellent English communication (both written and spoken).

● Proficiency in Google Sheets and Docs and customer support software.

● Outstanding written and verbal communication skills.

● Good understanding of management practices and techniques.