18 Hospitality jobs in Aizawl

Job Role : Customer Service Representative

Project Type: Contract

Location : Remote

Job Overview:

We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .

Technical Requirements:

Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)

Interested candidates revert to

About Company:

Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -

Job Description:

A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.

Key Responsibilities:

● Ability to call US Customers to explain about our program.

● Follow up with customers to ensure about the classes.

● Be able to get trained and take trial classes.

● Manage client relationships, take feedback and resolve any issues or conflicts.

● Establish and expand relationships with Clients based in the US , UK .

Desired Candidate Requirements:

● Prior experience with customer service and call centres in relevant job roles.

● Must have a pleasant personality to engage in meaningful conversation.

● Should have good communication skills and should be a good listener.

● Candidates should be fluent in English

● Knowledge of US localization is desirable.

● Understanding of US Accent is plus

Job Type :-

● Full-time

● Night Shift (11 PM- 11 AM)

● Remote

Responsibilities:

• Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
• Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
• Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
• Maintain a high level of professionalism and customer service etiquette in all interactions.
• Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
• Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
• Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores
• Should posses basic banking knowledge on credit cards & retail bank
• Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
• Collaborate with team members and other departments to ensure consistent and effective customer support.
• Should have worked on Customer service teams with complete hands on handling real time customers in international process
• Should posses excellent written communication skills with service attitude
• Should be able to multi task – handling more than 4-5 customers all through the day
• Should have exposure to CX metrics – Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.,
• Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses
• Analyzes risk areas and identifies solutions to meet customer's needs
• Ensure Information Security for sensitive data
• Ensures productive output as required in unit plan
• Undertakes other assignments/projects as given by the Team Lead/Manager
• Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
• Applies professional attitude and image for all internal and external customers
• Should possess good analytical & problem solving skills
• Night shifts/ graveyard shifts only with weekdays offs - Mandatory rotation once in 4months within night/grave yard shift – No day shifts at all

Qualifications:

• 3-5 years of customer service experience, handling real time customers in international process (US & UK)
• Sound Communication skills with service attitude
• Excellent written communication skills with service attitude (30 WPM – typing speed: 90% accuracy)
• Good verbal and written communication skills with proficiency in grammar spelling & punctuation
• Strong problem-solving skills. Keen eye for detail
• Attitude to Learning, Self-discipline & willingness to take initiative
• Work in graveyard shift & rotational offs shifts

Preferences:

• Good analytical skills
• Influencing skills and willingness to resolve customer queries satisfactorily
• Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
• Must possess procedure driven judgment in order to find the best solution to an issue
• Must be goal oriented, highly motivated, Self-driven & result oriented

Shift of operations:

• Night shifts/graveyard shifts with a 5 day work week (with weekdays offs)
• Mandatory rotation once in 4months within night shifts/grave yard shift

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role

Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.

Key Responsibilities:

Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.

Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.

Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.

Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Job title: Customer Service Sales Support

Company: Renaissance Jewel

Location: Remote(WFH)

Experience Required: 6–10 Years

Salary Range: Up to ₹10 LPA

Working Hours(EST) 9am- 5pm(Wed- Sun) 3:00 PM – 11:00 PM

Type: Full-Time

About Renaissance Jewel

Renaissance Jewel specializes in fine lab-grown diamond jewelry, offering a diverse range of engagement rings, wedding bands, earrings, necklaces, and bracelets. They provide customizable design services, allowing customers to create unique pieces that capture their personal style. We're expanding our customer support and sales team and looking for a senior professional who excels in building relationships and driving customer satisfaction through personalized service.

About the Role:

We are seeking a dynamic and experienced Sales & Customer Support Specialist to join our growing support team. This role is ideal for someone with a strong background in call center operations , particularly in handling inbound calls and live chats , and a passion for delivering world-class customer service while identifying upsell opportunities.

Key Responsibilities:

• Handle inbound customer inquiries via phone and live chat with professionalism and empathy.
• Provide detailed product information, assist with order status, returns, and after-sales service.
• Identify and act on sales opportunities during customer interactions.
• Maintain high standards of customer satisfaction (CSAT) and service level agreements (SLA).
• Accurately log all customer interactions in CRM systems.
• Work collaboratively with internal teams (sales, logistics, design) to resolve customer issues.
• Mentor junior team members and contribute to best practices in customer engagement.

Required Skills & Experience:

• 6–10 years of experience in a call center or BPO environment, with a strong focus on inbound calls and live chat support.
• Strong sales orientation and the ability to build rapport with high-value clients.
• Excellent verbal and written communication skills in English.
• Proficient in using CRM tools, live chat platforms , and ticketing systems.
• Comfortable with EST working Hours.
• Ability to multitask, manage time effectively, and maintain attention to detail.
• Experience in luxury retail , jewelry , or high-end lifestyle brands .
• Graduate degree preferred.

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L

Role Overview:

We are seeking detail-oriented professionals with hands-on experience in customer service operations, e-commerce, or operations management . In this role, you’ll help build workflows, datasets, and simulations that power the benchmarking of large language models (LLMs) .

Your work will focus on recreating real-world support scenarios , validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards.

What You’ll Do:

• Recreate workflows for ticket handling, chat/email support, refunds/returns, and knowledge base management .
• Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Simulate escalations, SLA tracking, and quality audits within support workflows.
• Provide structured annotations and datasets to improve LLM training and evaluation.

Required Qualifications:

• Proven experience in customer service operations (ticket handling, chat/email workflows, refunds/returns, knowledge base upkeep).
• Familiarity with workflow tools (e.g., Zendesk, Freshdesk, Salesforce Service Cloud, ServiceNow, Jira, or equivalents).
• Strong attention to detail and ability to spot weaknesses in AI-generated workflows.
• Understanding of how operational data is used to train and evaluate LLMs.
• Excellent written English for creating training-quality datasets and validating AI outputs.

Perks of Freelancing with Turing:

• Remote-first and flexible work environment.
• Opportunity to work on cutting-edge AI projects with leading LLM companies.
• Potential for contract extension based on performance and project needs.

Offer Details:

• Commitment: Minimum 30 hours/week (at least 4 hours/day, with 4 hours overlapping PST).
• Engagement Type: Contractor / Freelancer (no medical or paid leave).
• Duration: 1 month (possible extension).

About Turing:

Based in San Francisco, California, Turing is the world’s leading research accelerator for frontier AI labs and a trusted partner for global enterprises deploying advanced AI systems. Turing supports customers in two ways: first, by accelerating frontier research with high-quality data, advanced training pipelines, plus top AI researchers who specialize in coding, reasoning, STEM, multilinguality, multimodality, and agents; and second, by applying that expertise to help enterprises transform AI from proof of concept into proprietary intelligence with systems that perform reliably, deliver measurable impact, and drive lasting results on the P&L