13 Hospitality jobs in Aizawl

Company Name: Santacruz Telemarketing Pvt. Ltd.

Position Title: Voice Process Associate

Experience: 2 to 4 years

Shift Timing: Night Shift (US Shift Hours)

Location: Ahmedabad

Job Summary:

We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

Key Responsibilities:

• Handle inbound and outbound customer calls from US clients.
• Resolve queries related to products, services, billing, or technical issues.
• Maintain accurate records of customer interactions and follow-up actions.
• Ensure high levels of customer satisfaction through prompt and efficient service.
• Adhere to process workflows, scripts, and quality standards.

Required Skills & Qualifications:

• Graduate in any stream.
• 2–4 years of experience in US voice process/customer support.
• Excellent verbal communication skills in English (mandatory).
• Familiarity with CRM tools and call center software.
• Ability to work night shifts and meet performance metrics.

Preferred Attributes:

• US accent experience supporting North American clients.
• Problem-solving attitude with the ability to think on your feet.

Benefits:

• Competitive salary and performance incentives
• Career advancement opportunities
• One-Year retention bonus
• Allowances

HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.

This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.

• Customer Support and Customer Service skills
• Customer Satisfaction and Customer Experience skills
• Phone Etiquette
• Excellent communication and interpersonal skills
• Problem-solving and multitasking abilities
• Experience in a similar role is a plus
• Bachelor's degree in a related field

Job Title: Customer Service Representative (US Clients)

Location: Remote, INDIA

Timings: 6:30 pm to 3:30 am IST (US Shift)

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.

Key Responsibilities

• Serve as the primary contact for US clients via phone, email, and chat.
• Respond promptly to inquiries and provide accurate information about products, services, and policies.
• Resolve customer complaints efficiently while ensuring a positive customer experience.
• Maintain detailed records of client interactions, transactions, and feedback.
• Escalate complex issues to the appropriate department while ensuring timely resolution.
• Build and maintain strong relationships with clients by understanding their needs.
• Meet performance metrics related to response time, customer satisfaction, and issue resolution.
• Stay updated with company products, services, and industry knowledge to assist clients effectively.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• 1–3 years of experience in customer service (experience with US clients preferred).
• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities and attention to detail.
• Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Flexibility to work in US time zones.

Preferred Skills

• Prior experience in BPO, IT, SaaS, or US-based client support roles.
• Knowledge of customer success practices and client retention strategies.

Customer Service Executive

Location : Remote

0–2 Years Experience

About Handelnine Global

At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.

We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.

What You’ll Do:

• Respond to customer queries via email, chat & phone

• Communicate clearly, patiently & professionally

• Solve issues by coordinating with internal teams

• Keep accurate records of interactions in our CRM

• Help us improve by flagging repeated or trending issues

You’re a Great Fit If You:

• Have 0–2 years of experience in customer service (internships count!)

• Are fluent in written & spoken English

• Are calm, empathetic & solution-oriented

• Can manage time, multitask & stay organised

• Hold a graduate degree in any stream

• Bonus: Worked in e-commerce or with global customers before

Why Join Us?

We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

The role involves engaging with customers and ensuring their needs are met effectively.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Need to resolve technical queries related to Samsung home appliances
• Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
• Gujarati, English and Hindi language is required

Required Skills

• Excellent communication skills
• Technical troubleshooting abilities

Preferred Skills

• Experience in customer service

Pay range and compensation package

CTC-21 K

It is a Work from home job and fresher can also apply.

System Requirements

• i5 or above
• Windows 11 or above
• Wifi speed- 20 Mbps or above
• UPS or inverter required
• 8GB RAM or above

For more Information, please call Hr Alisha

Equal Opportunity Statement

We are committed to diversity and inclusivity in our hiring practices.

We are seeking a proactive and experienced Team Lead to manage our BLENDED PROCESS . The ideal candidate will oversee day-to-day operations, ensure high service levels, coach team members, and drive process improvements to enhance customer satisfaction.

Key Responsibilities:

• Monitor daily volumes, response times, and customer satisfaction metrics (CSAT, FCR, AHT, etc.).
• Manage Email and Chat Process 24 x7
• Provide regular feedback, conduct performance evaluations, and coach team members for continuous improvement.
• Handle escalated customer queries and resolve complex issues efficiently.
• Work with QA and Training teams to ensure adherence to policies, tone, and brand guidelines.
• Maintain shift schedules, ensure proper coverage, and manage attendance.
• Analyze team performance reports and generate actionable insights for optimization.
• Ensuring Daily Agent productivity targets met
• Contribute to knowledge base development and continuous process improvement.
• Communicate with warehouse / Handels to coordinate for pending / escalation issues
• Identifying Training and Quality needs
• Driving R&R and employee engagement
• Conducting interviews to select the best candidates to fit the job profile
• Should be open to Work rotational shifts including night shifts.

Requirements:

• Bachelor’s degree or equivalent work experience.
• Minimum 3 years in customer service, with at least 1 year in a leadership or supervisory role.
• Strong experience in chat and email-based customer support (e-commerce, or service industries preferred).
• Excellent written communication, problem-solving, and people management skills.
• Familiarity with tools like Zendesk, Freshdesk, Intercom, or similar CRM/chat platforms.
• Ability to handle pressure, multitask, and lead teams in a fast-paced environment.
• Flexible with shifts and weekend support if needed.

Position Title: Customer Service

Education: Graduate / Postgraduate

Experience : 10 years

Location: Bengaluru

Role Description

Responsible for leading the customer support team, driving excellent customer service, monitoring performance, coaching team members, and ensuring they have the right tools and resources to succeed in a positive work environment.

Responsibilities

• Manage and lead a team of customer support representatives.
• Ensure that the team provides exceptional customer service by monitoring calls, emails, and chat interactions and providing feedback and coaching to team members.
• Develop and implement processes and procedures to improve the efficiency and effectiveness of the customer support team.
• Analyze customer feedback and identify areas for improvement in the customer support process.
• Identify opportunities to improve customer experience and work with the team to implement solutions.
• Motivate and encourage the team to achieve their targets and goals.
• Ensure that the team is up to date with the latest product and service information.

Requirements:

• Minimum of 8 to 10 years of experience in a customer support or customer service role, with at least 5 years of experience in a leadership or supervisory role.
• Excellent communication skills, both written and verbal.
• Strong interpersonal skills.
• Strong problem-solving skills and ability to make decisions under pressure.
• Ability to work in a fast-paced environment and manage multiple tasks and priorities.
• Experience with customer support software and tools.
• Ability to analyze data and make data-driven decisions.

We're looking for an extroverted, outspoken salesperson who's confident, assertive, and not easily negotiated down.

Key Responsibilities

Sales & Consultation:

• Engage with potential customers through various channels (phone, email, face-to-face, etc.).
• Conduct consultations to understand customer needs and recommend suitable products and solutions.

Customer Relationship Management:

• Build and maintain long-term relationships with clients.
• Address customer inquiries promptly and professionally.

Target Achievement:

• Meet or exceed monthly sales targets and KPIs.
• Identify and pursue new business opportunities.

Market Expertise:

• Stay updated on energy efficiency trends, the energy efficiency program, and EcoOrigin’s offerings.
• Provide clients with clear and accurate information about products and benefits.

Team Collaboration:

• Work closely with the marketing, operations, and installation teams to ensure seamless service delivery.

Qualifications & Skills

• Proven experience in sales, consultation, or a related role (experience in energy or HVAC is a plus).
• Strong communication, negotiation, and interpersonal skills.
• Customer-focused approach with the ability to build trust and rapport.
• Self-motivated with a results-driven mindset.
• Ability to work independently and as part of a team.
• Basic understanding of what company does and services it provides is a plus.

What We Offer

• Competitive base salary with attractive commission structure.
• Comprehensive training on energy efficiency and our products.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.
• The chance to make a real impact by contributing to a sustainable future.

Key Responsibilities

• Reach out to residential and commercial clients to discuss energy-efficient solutions.
• Inform customers about products available through the Victorian Energy Upgrade Program.
• Coordinate and schedule appointments for site assessors and Installation team.
• Deliver outstanding customer service by addressing inquiries and resolving any concerns professionally.
• Maintain record of customers, site assessors and installer's appointment.

Company description:

We provide outsource services to one of the top Real Estate Marketing companies in the world, serving thousands of realtors in Canada. We help great realtors serve more people with solutions that provide extraordinary value, by offering state-of-the-art and forward thinking multimedia products. We are bold and innovative, constantly improving our abilities and our offering. We seek to deliver an incredible customer experience and enjoy our amazing daily interactions.

If you LOVE to working in an environment where you can use your interpersonal skills professionally to grow in an international market and get opportunities to work independently, here’s the role you dreamt of. 

We are looking for a SENIOR CUSTOMER SUPPORT REPRESENTATIVE who will enjoy working independently to use his expertise and experience to work with our customers in Ontario, Canada. Most of our customers are top realtors in the region. As a SENIOR CUSTOMER SUPPORT REPRESENTATIVE, you will be helping them with their order queries, providing solutions to any issues and offering the best of the services we have for them. Regardless of the channel (Phone, email or chat), if your communication reflects highly professional manner with empathetic approach then you fit-in the role very well. 

Ideal Candidate:

• Quick-thinking problem solver with the ability to work under pressure.
• Punctual with great pride in professionalism.
• Fantastic customer service skills and excellent communication abilities.
• Knack for organization and multitasking in a fast paced environment.
• Are you up to the challenge? If you have a passion to serve and are looking to grow with a FUN and fast-paced team, this could be the north star you have been looking for.

Requirements:

• Excellent business communications skills in English language for phone, chat and email support.
• A laptop/PC, headphone, a smart phone and reliable high speed internet connection and quiet workplace.
• Candidates should be well versed with office tools and software like Microsoft Excel, Word, PDF, etc. and ready to learn new tools if required. 

Our recruitment Process:

• India office interview
• Head Quarter (Canada) office interview
• Trial for a week or two weeks (depending on requirement)

(more rounds of interview depending on requirements)

Job Types:

Work from home

Full-time

Timing:

Mon-Fri - 9 hrs between 5.30 pm to 9.00 am.

Weekend availability.

US Shift