82 Hospitality jobs in Lucknow
Event Hospitality
Lucknow, Uttar Pradesh
₹400000 - ₹600000 Y
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Posted today
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Job Description of Hospitality Department
• Guest Services:
Handle guest check-ins and check-outs efficiently.
Assist guests with inquiries, requests, and complaints, ensuring their needs are met promptly.
Provide information and assistance to guests regarding event details, schedules, and facilities.
Greet and welcome event attendees in a friendly and professional manner.
Address guest inquiries and resolve any issues promptly.
• Reservations and Bookings:
Manage room reservations and ensure accurate booking details.
Coordinate with the reservations team to optimize room occupancy.
o Process cancellations and modifications according to company policies.
• Operational Support:
Monitor and maintain cleanliness and organization of the front desk area.
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0
Remote Hospitality Experience Designer
226001 Lucknow, Uttar Pradesh
₹1300000 Annually
WhatJobs
Posted 4 days ago
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Job Description
Our client, a leading innovator in the hospitality and tourism sector, is searching for a visionary Remote Hospitality Experience Designer to craft exceptional guest journeys from concept to execution. This fully remote role, though based in principle out of **Lucknow, Uttar Pradesh, IN**, will allow you to shape unique and memorable experiences for travelers worldwide without needing to be physically present in a specific office. You will be responsible for conceptualizing and developing innovative service designs, digital integrations, and physical touchpoints that redefine guest satisfaction and loyalty in the modern travel landscape. Your work will involve deep research into traveler behaviors, emerging trends, and technological advancements to create seamless, personalized, and engaging hospitality offerings.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Conceptualize and design end-to-end guest experiences for hotels, resorts, travel agencies, and related hospitality services.
- Develop innovative service blueprints, journey maps, and customer personas to identify key moments of truth and opportunities for enhancement.
- Collaborate with marketing, operations, technology, and design teams to bring cohesive guest experiences to life.
- Research and integrate emerging technologies (e.g., AI, VR, IoT, mobile apps) to create unique and personalized guest interactions.
- Design seamless digital touchpoints, from booking and pre-arrival communication to in-stay services and post-stay engagement.
- Create compelling narratives and thematic concepts for destinations, properties, and specific travel products.
- Ensure that all designed experiences are inclusive, accessible, and cater to diverse traveler needs.
- Develop content and creative briefs for various guest-facing materials, including websites, apps, in-room collateral, and social media.
- Stay ahead of industry trends in hospitality, tourism, design thinking, and customer experience management.
- Conduct user research, surveys, and feedback analysis to continuously iterate and improve guest experiences.
- Present design concepts and strategies to stakeholders, articulating the value proposition and expected outcomes.
- Ensure brand consistency and alignment across all touchpoints and customer interactions.
- Advise on physical space design and ambiance to complement the overall guest experience strategy.
Qualifications:
- Bachelor's or Master's degree in Hospitality Management, Tourism, Design, Marketing, Psychology, or a related field.
- Minimum of 5 years of experience in experience design, service design, guest experience management, or a related role within the hospitality or tourism industry.
- Demonstrated ability to conceptualize and design innovative guest journeys and service offerings.
- Strong understanding of design thinking principles and user-centered design methodologies.
- Experience with customer journey mapping, service blueprints, and persona development.
- Excellent research, analytical, and problem-solving skills.
- Exceptional communication, storytelling, and presentation abilities.
- Proficiency in design software and collaboration tools (e.g., Figma, Adobe Creative Suite, Miro).
- A passion for travel and a deep understanding of consumer behavior in the hospitality sector.
- Ability to work independently, manage multiple projects, and meet deadlines in a remote setting.
- Experience with digital product design or UX/UI is a plus.
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1
Senior Hospitality Operations Manager
226001 Lucknow, Uttar Pradesh
₹60000 Monthly
WhatJobs
Posted 5 days ago
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Job Description
Our client, a distinguished hospitality group, is seeking an experienced and visionary Senior Hospitality Operations Manager to lead and elevate their operations within a fully remote capacity. This unique role requires a strategic leader who can oversee multiple aspects of hospitality services, guest experiences, and operational efficiency without being tied to a physical location. You will be instrumental in developing and implementing best practices, driving service excellence, and ensuring consistent quality across all managed properties and services. The ideal candidate possesses extensive experience in hotel management, resort operations, or similar high-volume hospitality environments, coupled with exceptional leadership and communication skills, and the ability to excel in a remote-first structure.
Key Responsibilities:
Qualifications:
This is a groundbreaking opportunity for a seasoned hospitality leader to shape and manage operations from anywhere, contributing to the success of a forward-thinking organization.
Key Responsibilities:
- Develop and implement standardized operational procedures and service guidelines to ensure consistency and quality across all hospitality units.
- Oversee staffing models, recruitment strategies, and training programs to build high-performing teams.
- Drive initiatives to enhance guest satisfaction, loyalty, and overall customer experience.
- Manage budgets, control costs, and optimize revenue generation strategies for various operational departments.
- Ensure compliance with health, safety, and hygiene regulations across all managed services.
- Monitor operational performance through key metrics and analytics, identifying areas for improvement and implementing corrective actions.
- Collaborate with marketing and sales teams to develop strategies for occupancy, event bookings, and service promotions.
- Lead and mentor remote operational teams, fostering a culture of excellence and accountability.
- Oversee vendor relationships and contract negotiations for supplies and services.
- Stay abreast of industry trends, innovations, and best practices in hospitality management.
- Develop contingency plans and crisis management protocols.
- Utilize technology and digital platforms to enhance operational efficiency and guest engagement.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- Minimum of 7+ years of progressive experience in hospitality operations management, with a proven track record in leadership roles.
- Demonstrated expertise in hotel operations, F&B management, event planning, or resort management.
- Strong financial acumen, including budgeting, P&L management, and revenue forecasting.
- Excellent leadership, communication, and interpersonal skills.
- Proven ability to manage remote teams effectively and drive performance.
- Proficiency in property management systems (PMS) and other hospitality software.
- Strong problem-solving and decision-making abilities.
- Commitment to delivering exceptional guest experiences and upholding brand standards.
This is a groundbreaking opportunity for a seasoned hospitality leader to shape and manage operations from anywhere, contributing to the success of a forward-thinking organization.
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2
Senior Hospitality Operations Manager
226001 Lucknow, Uttar Pradesh
₹70000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is seeking a highly experienced and dynamic Senior Hospitality Operations Manager to oversee and optimize all aspects of their hospitality operations from a remote setting. This pivotal role requires a strategic thinker with a proven track record in managing diverse hospitality functions, including accommodation, food and beverage, guest services, and event management. The successful candidate will be instrumental in developing and implementing operational strategies to enhance guest satisfaction, streamline processes, and drive profitability. You will be responsible for setting performance standards, conducting regular audits, and identifying areas for improvement across various hospitality verticals. This is a fully remote position, requiring excellent communication and self-management skills to excel. Key responsibilities include developing and executing operational plans, managing budgets, forecasting resource needs, and ensuring compliance with industry regulations and company policies. You will also lead a remote team of operational staff, providing guidance, training, and performance feedback to foster a culture of excellence. A strong understanding of current hospitality trends, emerging technologies, and sustainable practices is essential. The ideal candidate will possess exceptional leadership qualities, robust analytical skills, and the ability to make data-driven decisions. Experience with hotel management software, CRM systems, and online travel agencies (OTAs) is highly desirable. You will collaborate closely with other departments, including marketing, sales, and finance, to ensure seamless integration of operations and achievement of overall business objectives. This role demands a proactive approach to problem-solving and a commitment to maintaining the highest standards of service quality. The ability to adapt to changing market conditions and guest expectations is crucial for success in this demanding yet rewarding position.
Responsibilities:
Responsibilities:
- Develop and implement comprehensive operational strategies for the hospitality sector.
- Oversee daily operations, ensuring efficiency and adherence to quality standards.
- Manage departmental budgets, P&L statements, and financial performance.
- Lead, motivate, and manage a remote team of hospitality professionals.
- Analyze operational data to identify trends and implement improvements.
- Ensure exceptional guest experiences and resolve escalated customer issues.
- Maintain strong relationships with suppliers and service providers.
- Stay abreast of industry best practices and technological advancements.
- Develop and implement training programs for staff development.
- Conduct regular performance reviews and provide constructive feedback.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in hospitality management.
- Proven experience in remote team leadership and management.
- Excellent understanding of hotel operations, F&B, and event management.
- Strong financial acumen and budget management skills.
- Exceptional communication, interpersonal, and problem-solving abilities.
- Proficiency in relevant hospitality software and MS Office Suite.
- Ability to work independently and manage multiple priorities effectively.
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3
Hospitality Guest Relations Manager
226001 Lucknow, Uttar Pradesh
₹65000 Annually
WhatJobs
Posted 11 days ago
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Job Description
Our client is looking for a polished and highly motivated Hospitality Guest Relations Manager to lead guest services at their premier establishment in Lucknow, Uttar Pradesh . This role is crucial in ensuring an exceptional guest experience, fostering loyalty, and maintaining the establishment's reputation for outstanding service. The ideal candidate will have extensive experience in the hospitality sector, with a strong focus on customer service, complaint resolution, and team leadership. You will be responsible for overseeing the front desk, concierge, and guest services teams, implementing service standards, and proactively addressing guest needs to ensure their comfort and satisfaction.
Key responsibilities include:
Key responsibilities include:
- Managing and leading the front desk, concierge, and guest relations teams to deliver unparalleled service.
- Developing and implementing strategies to enhance the overall guest experience and satisfaction.
- Overseeing check-in and check-out processes, ensuring efficiency and accuracy.
- Handling guest inquiries, requests, and complaints with professionalism, empathy, and prompt resolution.
- Anticipating guest needs and proactively offering personalized services.
- Building and maintaining strong relationships with guests, encouraging repeat business and positive reviews.
- Training and motivating guest relations staff to uphold service standards and enhance their professional skills.
- Monitoring guest feedback channels (e.g., surveys, online reviews) and implementing action plans for improvement.
- Collaborating with other departments (e.g., Housekeeping, F&B) to ensure seamless guest experiences.
- Managing reservations and ensuring accurate room inventory management.
- A Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 4-6 years of experience in guest relations, front office management, or a similar role within the hospitality industry.
- Proven track record of exceptional customer service and problem-solving skills.
- Strong leadership and team management abilities.
- Excellent communication, interpersonal, and presentation skills.
- Knowledge of hotel management systems (PMS) and booking platforms.
- Adept at handling stressful situations with composure and professionalism.
- A passion for service excellence and a keen eye for detail.
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4
Senior Hospitality Operations Manager
226005 Lucknow, Uttar Pradesh
₹950000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client, a prestigious hospitality group, is seeking a highly motivated and experienced Senior Hospitality Operations Manager to oversee and optimize the operational excellence of their properties in Lucknow, Uttar Pradesh, IN . This crucial role demands a deep understanding of all aspects of hotel management, from guest services and F&B operations to staff management and financial performance. You will be responsible for ensuring the highest standards of service delivery, guest satisfaction, and operational efficiency across the properties. The ideal candidate will possess strong leadership qualities, exceptional problem-solving skills, and a proven ability to manage budgets, control costs, and drive revenue growth. You will lead and mentor a team of department heads and staff, fostering a culture of high performance, teamwork, and continuous improvement. Key responsibilities include developing and implementing operational strategies, ensuring compliance with health and safety regulations, and enhancing the overall guest experience. Your expertise will be vital in managing day-to-day operations, resolving guest issues promptly, and contributing to the strategic planning and success of the organization. This is an excellent opportunity to make a significant impact in a leading hospitality organization. Responsibilities: Oversee all day-to-day operations of hotel properties, ensuring efficiency and high service standards. Manage and lead department heads and staff, fostering a positive and productive work environment. Develop and implement strategies to enhance guest satisfaction and loyalty. Monitor and control operational costs, optimize resource allocation, and manage budgets effectively. Drive revenue generation through strategic initiatives and effective sales management. Ensure compliance with all health, safety, and sanitation regulations. Handle guest complaints and resolve issues promptly and professionally. Collaborate with marketing and sales teams to promote services and events. Conduct regular performance reviews and provide coaching and development to staff. Stay abreast of industry trends and best practices in hospitality management. Qualifications: Bachelor's degree in Hospitality Management, Business Administration, or a related field. 7+ years of progressive experience in hotel operations management, with at least 3 years in a senior leadership role. Proven experience in managing multiple departments (e.g., Front Office, F&B, Housekeeping, Events). Strong understanding of hotel operations, budgeting, financial management, and revenue management principles. Excellent leadership, communication, and interpersonal skills. Demonstrated ability to manage and motivate large teams. Proficiency in hotel management software and systems. Strong problem-solving and decision-making abilities. A passion for delivering exceptional guest experiences and a commitment to service excellence.
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5
Operations Manager - Hospitality & Tourism
226001 Lucknow, Uttar Pradesh
₹850000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client, a prominent entity in the hospitality and tourism sector, is seeking a dynamic and experienced Operations Manager to oversee its daily operations. This role requires a proactive leader with a keen eye for detail and a passion for delivering exceptional guest experiences. You will be responsible for managing staff, optimizing processes, and ensuring the smooth functioning of all operational aspects to drive profitability and guest satisfaction.
Responsibilities:
Responsibilities:
- Oversee and manage the day-to-day operations of the business unit, ensuring efficiency and quality service delivery.
- Develop and implement operational strategies to meet business objectives and enhance customer satisfaction.
- Manage, train, and motivate a team of staff, fostering a positive and productive work environment.
- Monitor inventory levels and manage procurement of supplies and services to ensure cost-effectiveness.
- Develop and enforce operational policies and procedures to maintain high standards of service and safety.
- Manage budgets, control expenses, and identify opportunities for cost reduction and revenue enhancement.
- Ensure compliance with all health, safety, and regulatory standards within the operational environment.
- Handle guest complaints and resolve issues promptly and professionally.
- Collaborate with other departments (e.g., marketing, sales) to ensure integrated business planning and execution.
- Analyze operational performance data and implement improvements based on findings.
- Maintain relationships with vendors and suppliers to ensure the timely and quality delivery of goods and services.
- Conduct regular staff meetings and performance reviews.
- Oversee the maintenance and upkeep of facilities and equipment.
- Contribute to the overall strategic planning and growth of the organization.
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5-7 years of progressive experience in operations management within the hospitality or tourism industry.
- Proven track record of successfully managing teams and driving operational excellence.
- Strong understanding of financial management, including budgeting and P&L responsibility.
- Excellent leadership, communication, and interpersonal skills.
- Ability to make sound decisions under pressure and manage multiple priorities effectively.
- Proficiency in using relevant operational software and tools.
- Knowledge of health, safety, and regulatory requirements in the hospitality sector.
- A customer-centric approach with a commitment to delivering outstanding service.
- Strong problem-solving abilities and a proactive attitude.
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6
Head of Hospitality Operations
226001 Lucknow, Uttar Pradesh
₹95000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a dynamic and experienced Head of Hospitality Operations to lead and manage all aspects of their hospitality services in Lucknow, Uttar Pradesh, IN . This senior leadership position is responsible for ensuring the highest standards of guest satisfaction, operational efficiency, and financial performance across all departments, including accommodation, food and beverage, events, and guest services. The Head of Hospitality Operations will develop and implement strategic initiatives to enhance the guest experience, drive revenue growth, and optimize operational costs. Key responsibilities include overseeing the day-to-day operations of the facility, managing departmental budgets, and ensuring compliance with all health, safety, and service standards. You will lead, motivate, and develop a diverse team of hospitality professionals, fostering a culture of excellence, teamwork, and continuous improvement. Strategic planning for service offerings, marketing initiatives, and guest engagement programs will be a significant part of this role. The successful candidate will also be responsible for building and maintaining strong relationships with key stakeholders, suppliers, and the local community. Performance analysis, identifying trends, and implementing innovative solutions to challenges will be crucial. This role requires a deep understanding of the hospitality industry, market dynamics, and best practices in customer service management. Strong financial acumen, including P&L management and budget forecasting, is essential. The Head of Hospitality Operations will also play a key role in developing and executing strategies for new ventures or expansions within the hospitality sector. Exceptional leadership, problem-solving, and communication skills are required to effectively manage a complex operational environment and inspire the team to achieve outstanding results. This is an unparalleled opportunity for a seasoned hospitality leader to shape the future of a premier establishment.
Qualifications:
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field. A Master's degree is a plus.
- 10+ years of progressive experience in hospitality management, with at least 5 years in a senior leadership role (e.g., General Manager, Director of Operations).
- Proven track record of successfully managing diverse hospitality operations (e.g., hotels, resorts, event venues).
- Demonstrated experience in P&L management, budget control, and financial analysis.
- Strong leadership and team-building skills, with the ability to inspire and motivate staff.
- Excellent understanding of guest service standards, operational best practices, and industry trends.
- Proficiency in property management systems (PMS) and other relevant hospitality software.
- Exceptional problem-solving, decision-making, and strategic planning abilities.
- Strong communication and interpersonal skills, with the ability to engage effectively with guests, staff, and stakeholders.
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7
Event Coordinator (Luxury Hospitality)
226001 Lucknow, Uttar Pradesh
₹60000 Annually
WhatJobs
Posted 15 days ago
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Job Description
A prestigious establishment in the Hospitality & Tourism sector, located in Lucknow, Uttar Pradesh, IN , is seeking a dynamic and detail-oriented Event Coordinator. This role is integral to orchestrating seamless and memorable events for clients. You will be responsible for managing all aspects of event planning, from initial client consultation and conceptualization to on-site execution and post-event follow-up. Key duties include developing event budgets, sourcing and liaising with vendors (caterers, decorators, entertainment), coordinating logistics, and ensuring that all event elements align with the client's vision and the venue's standards. The ideal candidate will possess exceptional organizational and multitasking abilities, a keen eye for detail, and a strong understanding of event management principles. Excellent communication and interpersonal skills are essential for building rapport with clients and managing diverse teams. You should be adept at problem-solving and comfortable working under pressure in a fast-paced environment. Experience in luxury event planning or high-end hospitality is highly desirable. Proficiency in event management software and a creative flair for theme development and execution will be advantageous. This position requires a hands-on approach and the ability to be present during events, which often take place during evenings and weekends. We are committed to delivering unparalleled guest experiences and are looking for a passionate individual who can contribute to our reputation for excellence. Your ability to anticipate client needs and proactively manage all logistical aspects will be key to your success. This is a fantastic opportunity to be part of a renowned brand and create exceptional experiences.
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8
Senior Hospitality Operations Manager
226001 Lucknow, Uttar Pradesh
₹55000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a seasoned Senior Hospitality Operations Manager to oversee operations for their esteemed establishment in Lucknow, Uttar Pradesh, IN . This role is critical in ensuring the seamless delivery of exceptional guest experiences and maintaining the highest standards of service excellence. You will be responsible for managing day-to-day operations, including front desk, housekeeping, food and beverage, and event coordination, ensuring all departments function harmoniously.
The ideal candidate will possess extensive experience in the hospitality industry, with a proven track record in leadership and operational management. Strong financial acumen, including budgeting, cost control, and revenue management, is essential. You should be adept at staff recruitment, training, performance management, and fostering a culture of service excellence and teamwork. Responsibilities include developing and implementing operational policies and procedures, ensuring compliance with health, safety, and sanitation regulations, and proactively addressing any operational challenges or guest concerns.
You will also play a key role in guest relations, handling complaints, and implementing strategies to enhance guest satisfaction and loyalty. Experience in event planning and execution, ensuring successful outcomes for various functions, is also important. This position requires exceptional interpersonal and communication skills, the ability to lead by example, and a passion for delivering unparalleled hospitality. If you are a dedicated and results-oriented leader with a commitment to operational excellence, we encourage you to apply. This is a significant opportunity to contribute to the success of a respected hospitality brand in Lucknow.
The ideal candidate will possess extensive experience in the hospitality industry, with a proven track record in leadership and operational management. Strong financial acumen, including budgeting, cost control, and revenue management, is essential. You should be adept at staff recruitment, training, performance management, and fostering a culture of service excellence and teamwork. Responsibilities include developing and implementing operational policies and procedures, ensuring compliance with health, safety, and sanitation regulations, and proactively addressing any operational challenges or guest concerns.
You will also play a key role in guest relations, handling complaints, and implementing strategies to enhance guest satisfaction and loyalty. Experience in event planning and execution, ensuring successful outcomes for various functions, is also important. This position requires exceptional interpersonal and communication skills, the ability to lead by example, and a passion for delivering unparalleled hospitality. If you are a dedicated and results-oriented leader with a commitment to operational excellence, we encourage you to apply. This is a significant opportunity to contribute to the success of a respected hospitality brand in Lucknow.
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9