21 Hospitality jobs in Ludhiana
Public Relations Manager – Hospitality
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PR Manager - Hospitality
Location: Sultanpur, Delhi
Employment Type: Full-Time, In-Office.
Job Description:
Job Description:
The Senior PR Manager Hospitality will work closely with internal teams to develop media strategies, Lead and oversee the hospitality division, developing creative strategies that align with client goals and public relations objectives.
Key responsibilities:
- Media Relations & Thought Leadership: Build relationships with media, pitch strategic stories, and elevate the organization’s profile through high-impact placements.
- Lead Strategic PR Efforts: Develop and implement PR strategies aligned with business goals, ensuring consistent brand messaging across all channels.
- Crisis Communication: Oversee crisis management strategy, ensuring rapid, effective responses to protect the organization’s reputation.
- Content & Messaging Strategy: Create and review strategic content, including press releases, case studies, and executive messaging, maintaining brand alignment.
- Stakeholder Engagement: Cultivate relationships with media, clients, industry leaders, and stakeholders, tailoring communication strategies for each.
- Executive Communications: Prepare executives with media training, speechwriting, and talking points for public appearances and press interactions.
- Team Leadership & Development: Mentor and guide the PR team, fostering growth, accountability, and high-quality output.
- Metrics & Reporting: Track and analyze PR performance, media coverage, and campaign impact, presenting insights to senior leadership.
- Budget Management: Efficiently manage the PR budget, maximizing ROI on initiatives and maintaining cost-effectiveness.
- Strategic Impact: Contribute to key business objectives, including brand awareness, reputation management, and corporate positioning through impactful PR campaigns.
Qualifications:
- 5+ years of proven experience in hospitality management, event planning, public relations, or a related field, ideally within a PR or agency setting.
- A strong track record of successfully managing high-profile hospitality events, media partnerships, and VIP engagements.
- Excellent understanding of public relations, branding, and the role hospitality plays in enhancing PR efforts.
- Exceptional communication, leadership, and interpersonal skills, with the ability to build and maintain relationships at all levels
Customer Service Associate
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Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.
Customer Service Representative
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Company Name: Santacruz Telemarketing Pvt. Ltd.
Position Title: Voice Process Associate
Experience: 2 to 4 years
Shift Timing: Night Shift (US Shift Hours)
Location: Ahmedabad
Job Summary:
We are seeking experienced and energetic Voice Process Associates to support our US-based clients. The ideal candidate should have excellent English communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.
Key Responsibilities:
- Handle inbound and outbound customer calls from US clients.
- Resolve queries related to products, services, billing, or technical issues.
- Maintain accurate records of customer interactions and follow-up actions.
- Ensure high levels of customer satisfaction through prompt and efficient service.
- Adhere to process workflows, scripts, and quality standards.
Required Skills & Qualifications:
- Graduate in any stream.
- 2–4 years of experience in US voice process/customer support.
- Excellent verbal communication skills in English (mandatory).
- Familiarity with CRM tools and call center software.
- Ability to work night shifts and meet performance metrics.
Preferred Attributes:
- US accent experience supporting North American clients.
- Problem-solving attitude with the ability to think on your feet.
Benefits:
- Competitive salary and performance incentives
- Career advancement opportunities
- One-Year retention bonus
- Allowances
Customer Service Specialist
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HappyLocate: Simplifying Employee Relocations. Established in 2016, HappyLocate has revolutionized the relocation landscape across 16,000+ pin codes. Whether it's house shifting, pet relocation, office moves, or house search assistance – HappyLocate offers advanced technology and customized solutions for efficient management from planning to post-move support.
This is a full-time on-site role for a Customer Service Specialist at HappyLocate located in Bengaluru. The Customer Service Specialist will be responsible for handling customer support, ensuring customer satisfaction, maintaining phone etiquette, delivering exceptional customer service, and enhancing customer experience on a daily basis.
- Customer Support and Customer Service skills
- Customer Satisfaction and Customer Experience skills
- Phone Etiquette
- Excellent communication and interpersonal skills
- Problem-solving and multitasking abilities
- Experience in a similar role is a plus
- Bachelor's degree in a related field
Customer Service Representative
Posted 2 days ago
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Job Title: Customer Service Representative (US Clients)
Location: Remote, INDIA
Timings: 6:30 pm to 3:30 am IST (US Shift)
Job Overview
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.
Key Responsibilities
- Serve as the primary contact for US clients via phone, email, and chat.
- Respond promptly to inquiries and provide accurate information about products, services, and policies.
- Resolve customer complaints efficiently while ensuring a positive customer experience.
- Maintain detailed records of client interactions, transactions, and feedback.
- Escalate complex issues to the appropriate department while ensuring timely resolution.
- Build and maintain strong relationships with clients by understanding their needs.
- Meet performance metrics related to response time, customer satisfaction, and issue resolution.
- Stay updated with company products, services, and industry knowledge to assist clients effectively.
Qualifications
- Bachelor’s degree or equivalent experience preferred.
- 1–3 years of experience in customer service (experience with US clients preferred).
- Excellent verbal and written communication skills in English.
- Strong problem-solving abilities and attention to detail.
- Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Flexibility to work in US time zones.
Preferred Skills
- Prior experience in BPO, IT, SaaS, or US-based client support roles.
- Knowledge of customer success practices and client retention strategies.
Customer Service Executive
Posted 7 days ago
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Customer Service Executive
Location : Remote
0–2 Years Experience
About Handelnine Global
At Handelnine Global, we run multiple D2C brands across 60+ countries, and great customer service is at the heart of everything we do.
We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.
What You’ll Do:
• Respond to customer queries via email, chat & phone
• Communicate clearly, patiently & professionally
• Solve issues by coordinating with internal teams
• Keep accurate records of interactions in our CRM
• Help us improve by flagging repeated or trending issues
You’re a Great Fit If You:
• Have 0–2 years of experience in customer service (internships count!)
• Are fluent in written & spoken English
• Are calm, empathetic & solution-oriented
• Can manage time, multitask & stay organised
• Hold a graduate degree in any stream
• Bonus: Worked in e-commerce or with global customers before
Why Join Us?
We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.
Customer Service Representative
Posted 13 days ago
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About the Company
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
About the Role
The role involves engaging with customers and ensuring their needs are met effectively.
Responsibilities
- Communicate with customers via phone, email and chat
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry in various platforms
Qualifications
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task, organize, and prioritize work
- Need to resolve technical queries related to Samsung home appliances
- Qualification: Btech, BCA, Bsc Computer Science, Diploma in Engineering
- Gujarati, English and Hindi language is required
Required Skills
- Excellent communication skills
- Technical troubleshooting abilities
Preferred Skills
- Experience in customer service
Pay range and compensation package
CTC-21 K
It is a Work from home job and fresher can also apply.
System Requirements
- i5 or above
- Windows 11 or above
- Wifi speed- 20 Mbps or above
- UPS or inverter required
- 8GB RAM or above
For more Information, please call Hr Alisha
Equal Opportunity Statement
We are committed to diversity and inclusivity in our hiring practices.
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Customer Service Associate
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**Job Types**: Full-time, Part-time
**Salary**: ₹9,000.00 - ₹10,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Barista/customer Service
Posted today
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**Salary**: ₹10,000.00 - ₹13,000.00 per month
**Benefits**:
- Food provided
- Paid time off
Schedule:
- Day shift
- Evening shift
- Fixed shift
- Night shift
Supplemental pay types:
- Shift allowance
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
- Hindi (preferred)
Shift availability:
- Day Shift (preferred)
**Speak with the employer**
Customer Service Assistant
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**Work Location**: Bestech business towers, Mohali
**Shifts**:Rotational shifts
**Responsibilities**:
- Providing exceptional customer support experience to the customers over the phone.
- Previous experience in a customer support role is a plus.
- Customer focused approach.
- Ability to multi-task, set priorities and a self-starter.
- Customer Care Representative must be willing to work in rotational night shifts.
**QUALIFICATION: Graduation**
**Please share your CV on (HR-Rajat)**
**Salary**: ₹9,598.15 - ₹18,204.30 per month
**Benefits**:
- Flexible schedule
- Health insurance
- Paid time off
Schedule:
- Day shift
- Morning shift
- Night shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Sahibzada Ajit Singh Nagar, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
Work Location: In person