30 Hospitality jobs in Ludhiana
Customer Service Associate
Posted today
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Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.
Customer Service Representative
Posted 1 day ago
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Job Title: International Customer Support Executive
Location: Gurgaon (Remote – Work From Home)
Shift: Rotational, including night shifts
Experience: 0–2 years | Freshers Welcome
Joining: Immediate
Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.
Key Responsibilities:
- Manage inbound and outbound customer queries via voice/email/chat
- Provide accurate information and resolve issues with empathy and professionalism
- Maintain service quality and adhere to process guidelines
- Document interactions and escalate unresolved concerns when necessary
Requirements:
- Excellent verbal and written communication skills in English
- Ability to work in rotational shifts (including night shifts)
- Basic computer proficiency and typing skills
- Freshers with strong communication are encouraged to apply
- Must have a stable internet connection and quiet workspace
Customer Service Representative
Posted 3 days ago
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Job Role : Customer Service Representative
Project Type: Contract
Location : Remote
Job Overview:
We are seeking domain experts to participate in a AI Training project .
Communicate clearly and confidently in English to resolve queries and concerns.
Prior experience in English voice process / international customer support is highly preferred.
Excellent communication skills in English (both verbal and written) with a neutral/global accent.
Strong active listening, empathy, and problem-solving skills.
Laptop/desktop with reliable Wi-Fi connection is mandatory .
Technical Requirements:
Candidates must have a high-quality webcam and microphone
Reliable fiber internet connection required (mobile network connections will not be accepted)
Interested candidates revert to
Customer Service Specialist
Posted 4 days ago
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About Company:
Moonpreneur Inc. is a Silicon Valley ed-tech company on a mission to upskill students between 7-17 years and with tech and entrepreneurial skills. With a focus on STEAM and future-oriented streams, Moonpreneur aims at empowering young innovators with knowledge and means to excel in their chosen area of interest. Our program helps children explore future academic choices and careers and build impressive resumes by nurturing their interests and skills through our patent-pending, multiple-stage program. Our guided, project-based learning and product development experience paves the way for all their future endeavours. We are driven by the idea that the best work is born from diligence, creativity, and fun. We are a family of professionals working collectively to create phenomenal learning solutions that resonate with the creativity and intellectualism in kids. Know more -
Job Description:
A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may also be required to give trial classes to potential students.
Key Responsibilities:
● Ability to call US Customers to explain about our program.
● Follow up with customers to ensure about the classes.
● Be able to get trained and take trial classes.
● Manage client relationships, take feedback and resolve any issues or conflicts.
● Establish and expand relationships with Clients based in the US , UK .
Desired Candidate Requirements:
● Prior experience with customer service and call centres in relevant job roles.
● Must have a pleasant personality to engage in meaningful conversation.
● Should have good communication skills and should be a good listener.
● Candidates should be fluent in English
● Knowledge of US localization is desirable.
● Understanding of US Accent is plus
Job Type :-
● Full-time
● Night Shift (11 PM- 11 AM)
● Remote
Customer Service Specialist
Posted 4 days ago
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Responsibilities:
- Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries
- Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues.
- Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary.
- Maintain a high level of professionalism and customer service etiquette in all interactions.
- Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions.
- Meet or exceed performance targets, including response time, customer satisfaction scores, GOS, AHT, Online rate, Availability, Quality, regulations and chat volume goals.
- Should have worked in high pressure environment dealing with irate customers & should be able to deescalate, handle the situation & provide resolution to the customer with best CX scores
- Should posses basic banking knowledge on credit cards & retail bank
- Stay updated on product knowledge and company policies to provide accurate and up-to-date information to customers.
- Collaborate with team members and other departments to ensure consistent and effective customer support.
- Should have worked on Customer service teams with complete hands on handling real time customers in international process
- Should posses excellent written communication skills with service attitude
- Should be able to multi task – handling more than 4-5 customers all through the day
- Should have exposure to CX metrics – Customer Service metrics like FCR, Rep-SAT, NPS, CSAT etc.,
- Balances NPS & RSAT to ensure positive customer experience while managing/minimizing operating losses
- Analyzes risk areas and identifies solutions to meet customer's needs
- Ensure Information Security for sensitive data
- Ensures productive output as required in unit plan
- Undertakes other assignments/projects as given by the Team Lead/Manager
- Demonstrates ideal service attitude for all customers, liaises with different departments and also performs account level system maintenances while resolving customers queries
- Applies professional attitude and image for all internal and external customers
- Should possess good analytical & problem solving skills
- Night shifts/ graveyard shifts only with weekdays offs - Mandatory rotation once in 4months within night/grave yard shift – No day shifts at all
Qualifications:
- 3-5 years of customer service experience, handling real time customers in international process (US & UK)
- Sound Communication skills with service attitude
- Excellent written communication skills with service attitude (30 WPM – typing speed: 90% accuracy)
- Good verbal and written communication skills with proficiency in grammar spelling & punctuation
- Strong problem-solving skills. Keen eye for detail
- Attitude to Learning, Self-discipline & willingness to take initiative
- Work in graveyard shift & rotational offs shifts
Preferences:
- Good analytical skills
- Influencing skills and willingness to resolve customer queries satisfactorily
- Keen observation skills and the ability to function in a fast-paced environment where standards of quality and timeliness are established
- Must possess procedure driven judgment in order to find the best solution to an issue
- Must be goal oriented, highly motivated, Self-driven & result oriented
Shift of operations:
- Night shifts/graveyard shifts with a 5 day work week (with weekdays offs)
- Mandatory rotation once in 4months within night shifts/grave yard shift
Customer Service Representative
Posted 14 days ago
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Job Title: Customer Service & Online Listings Associate
Location: Remote (Work From Home)
Working Hours: 2:00 PM – 10:00 PM IST
Working Days: 6 days a week working
Holidays: US Public Holidays (Yearly 10)
Start Date: Immediate
Salary: As per industry standards
Experience: Minimum 1 year in a similar role
Role Overview:
We are looking for a proactive and detail-oriented Customer Service & Online Listings
Associate to support our US-based e-commerce operations. This is a full-time, remote role
focused on creating and managing online postings, handling customer communication, and
conducting research to support pricing and product accuracy. You’ll work closely with our
local sales team and play a key role in driving product visibility and customer satisfaction.
Key Responsibilities:
Advertising Postings
Create and manage product postings on platforms such as OfferUp, Facebook
Marketplace, Craigslist, and other relevant channels.
Regularly track sold items and remove or update postings accordingly.
Maintain communication with the local sales team to ensure accurate and up-to-date
postings.
Enhance existing postings by adding more complete information and optimizing for
customer engagement.
Customer Responses
Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,
and voicemails.
Aim to respond within 24 hours to ensure timely and effective customer support.
Clarify questions and provide product-related details to facilitate smooth transactions.
Pricing & Item Research
Conduct detailed research on received inventory items to determine brand,
specifications, descriptions, and pricing benchmarks.
Recommend competitive pricing based on analysis.
Assist in preparing data for a seamless transition from item intake to Shopify uploads
and final advertising postings.
Requirements:
Minimum 1 year of experience in online postings, customer service, or e-commerce
operations.
Strong English communication skills—both written and verbal.
Highly organized, self-motivated, and capable of working independently during
designated hours.
Experience with online marketplaces and customer support platforms is an advantage.
If you have a background in customer interaction, enjoy working with product data, and are
looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!
Customer Service Associate
Posted today
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Job Description
Contact potential or existing customers to inform them about a product or service using scripts.
Answer questions about products or the company
Ask questions to understand customer requirements and close sales
Direct prospects to the field sales team when needed
Enter and update customer information in the database
Take and process orders in an accurate manner
Handle grievances to preserve the company’s reputation
Keep records of calls and sales and note useful information
**Job Type**: Fresher
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
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Customer Service Associate
Posted today
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**Job Types**: Full-time, Part-time
**Salary**: ₹8,000.00 - ₹10,000.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
Customer Service Executive
Posted today
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Job Description
**Skills Required**:
**Responsibilities**:
- Reach out to potential and existing customers.
- Provide information and address enquiries about products or the company.
- Maintain and update customer information in the database.
- Accurately receive, process, and fulfill orders.
- Maintain call and sales records, documenting pertinent information.
**Qualification**: Any Graduates.
*Freshers can apply*
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Speak with the employer**
Customer Service Associate
Posted today
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Job Description
- **Work Location**:_ _18-19 Dehlon Road, Tibba Village, Sahnewal Ludhiana -Punjab _
- **Salary **:_15k - 18k + Incentives_
- **Job Responsibilities and Skills**:_
- _Contact potential or existing customers to inform them about a product or service using scripts._
- _Answer questions about products or the company._
- _Ask questions to understand customer requirements and close sales._
- _Direct prospects to the field sales team when needed._
- _Enter and update customer information in the database._
- _Keep records of calls and sales and note useful information_
- **Freshers & Experience Both can Apply**_
QUALIFICATION: Higher Secondary or Any Graduate.
**Job Types**: Full-time, Regular / Permanent, Fresher
Pay: ₹15,000.00 - ₹18,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Ludhiana, Punjab: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)
**Speak with the employer**