40 Hospitality jobs in Ludhiana
Hospitality Manager
Posted 6 days ago
Job Viewed
Job Description
Years of Experience: 7–12 years of hospitality experience, with at least 3 years in a managerial role handling luxury clientele.
Key Responsibilities:
1. Guest Experience & Relations
- Ensure all guests receive a personalized, warm, and memorable experience across all touchpoints.
- Handle guest feedback and resolve escalations with professionalism and urgency.
- Train team on anticipating guest needs and elevating service delivery.
2. F&B Operations
- Oversee menu planning, presentation, and execution in collaboration with chefs and villa staff.
- Maintain hygiene, quality, and service standards across all villas.
- Curate F&B experiences aligned with guest preferences and seasonal trends.
3. Concierge Services
- Manage and train concierge staff to curate customized itineraries, experiences, and bookings (e.g. dining, local tours).
- Ensure smooth coordination with external vendors and partners.
4. Team Management
- Lead, and motivate a team of villa hosts, butlers, chefs, and concierge personnel.
- Set performance benchmarks and track team KPIs.
- Recruit and onboard new hospitality staff in line with company culture and service expectations.
5. Operational Excellence
- Implement SOPs for all hospitality functions; conduct regular audits for compliance.
- Ensure villa readiness before guest check-ins; conduct property walkthroughs.
- Coordinate with housekeeping, maintenance, and security to ensure 360° readiness.
Requirements:
- Bachelor’s degree in Hospitality Management or related field.
- Strong knowledge of F&B and concierge operations.
- Excellent communication, grooming, and interpersonal skills.
- Proven ability to manage and train diverse hospitality teams.
- Experience in handling UHNWIs or HNI guests is a strong advantage.
- Males candidates mandatory
Customer Service
Posted today
Job Viewed
Job Description
+91-XXX also share your resume.**
Responsibilities
- Contact potential or existing customers to inform them about a product or service using scripts.
- Answer questions about products or the company
- Ask questions to understand customer requirements and close sales
- Direct prospects to the field sales team when needed
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Handle grievances to preserve the company’s reputation
- Keep records of calls and sales and note useful information
Openings - 5-6
**Salary**: Up to ₹13,000.00 per month
Schedule:
- Day shift
Customer Service Representative
Posted 4 days ago
Job Viewed
Job Description
Company Description
MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics . Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Experience in enhancing Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Strong problem-solving skills and a proactive attitude
- High School diploma or equivalent; a degree in a related field is a plus
- Previous experience in customer service roles is beneficial
Customer Service Representative
Posted today
Job Viewed
Job Description
MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics. Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Experience in enhancing Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Strong problem-solving skills and a proactive attitude
- High School diploma or equivalent; a degree in a related field is a plus
- Previous experience in customer service roles is beneficial
Customer Service Representative
Posted today
Job Viewed
Job Description
Company Description
MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics . Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Experience in enhancing Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Strong problem-solving skills and a proactive attitude
- High School diploma or equivalent; a degree in a related field is a plus
- Previous experience in customer service roles is beneficial
Customer Service Representative
Posted today
Job Viewed
Job Description
Role: Customer Support Representative
Location: Remote
Timings: 9:30 AM – 7:30 PM, 6 days/week
Experience: 0.5–3 years in customer service or pre-sales
CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)
Languages: English & Hindi
About Airblack
Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.
This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.
Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.
Roles & Responsibilities
As a Business Development Associate, you will do:
● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.
● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.
● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.
Customer Service Representative
Posted today
Job Viewed
Job Description
We are looking for a friendly, articulate, and customer-focused Customer Service Executive to assist our online shoppers. As a key point of contact for our customers, you will help them choose the perfect sarees via video calls, and respond promptly to queries across multiple communication platforms.
Key Responsibilities:
* Assist customers in choosing sarees through live video calls, providing detailed product information and styling suggestions.
* Respond to customer queries via Instagram, WhatsApp, email, and phone calls in a timely and professional manner.
* Maintain a deep understanding of our product range to guide customers effectively.
* Handle pre-sale inquiries, order updates, and post-sale support with patience and clarity.
* Coordinate with the operations and logistics team to resolve any issues related to deliveries or returns.
* Maintain customer interaction records and report feedback or common concerns to the management team.
* Support with basic content sharing or forwarding catalogues as needed during chats or calls.
Requirements:
* Excellent communication skills in both spoken and written English.
* Comfortable speaking on video calls and presenting products clearly.
* Prior experience in customer support or fashion retail is preferred.
* Strong interpersonal skills and a genuine interest in customer satisfaction.
* Ability to multitask across different platforms and handle queries efficiently.
* Basic understanding of saree fabrics, styles, and Indian fashion trends (training will be provided).
Why Join Us:
* Work with a brand that values tradition, craftsmanship, and customer connection.
* Be part of a young, passionate team redefining saree shopping for the digital era.
- * Flexible working opportunities and scope for growth.
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Customer Service Representative
Posted today
Job Viewed
Job Description
Company Description
MO BY MEET is a premium clothing brand dedicated to offering day-to-day wear crafted from organic and sustainable fabrics . Designed for the modern, conscious consumer, our collections blend timeless style with eco-friendly practices, ensuring comfort without compromising on ethics. Every piece reflects our commitment to quality, sustainability, and mindful living — making everyday fashion a responsible choice.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Ludhiana. The Customer Service Representative will handle day-to-day customer support tasks, manage customer inquiries and complaints, strive to enhance customer satisfaction, and ensure a positive customer experience. The representative will interact with customers via phone, email, and in-person, providing timely and effective solutions to their issues.
Qualifications
- Skills in Customer Service, Customer Support, and Customer Experience
- Experience in enhancing Customer Satisfaction
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks efficiently
- Strong problem-solving skills and a proactive attitude
- High School diploma or equivalent; a degree in a related field is a plus
- Previous experience in customer service roles is beneficial
Customer Service Associate
Posted today
Job Viewed
Job Description
Location: Ludhiana (Punjab)
Experience: 0 to 1 Year
Gender: Female
Salary: LPA
Job Summary:
We are seeking a proactive and customer-focused Customer Service Associate to join our growing team. The ideal candidate should possess excellent communication skills in Bengali, a positive attitude, and the ability to manage client interactions efficiently. This role involves managing customer queries, handling complaints, and supporting sales processes while maintaining the company's reputation and ensuring customer satisfaction.
Key Responsibilities:
Contact potential or existing customers using scripted calls to promote products and services.
Respond to customer inquiries regarding company offerings, product features, or service issues.
Understand customer needs by asking relevant questions and recommending suitable solutions.
Redirect qualified leads to the appropriate field sales or support team when necessary.
Enter and regularly update customer information in the CRM or internal database.
Take and process customer orders accurately and efficiently.
Handle complaints professionally to preserve customer trust and brand value.
Maintain organized records of interactions, feedback, sales data, and other relevant information.
Assist in market research and lead generation initiatives through digital or offline means.
Essential Qualifications:
Diploma / Degree / Certification in Computers or a related field.
Key Skills & Competencies:
Strong communication and convincing skills in Bengali (both verbal and written).
Basic proficiency in Email handling and MS Excel.
Problem-solving mindset and ability to handle customer objections with patience.
Quick learner with an understanding of customer service principles.
Ability to work well in a team and under pressure.
Customer Service Executive
Posted 1 day ago
Job Viewed
Job Description
Responsibilities:-
- Review & validation of Customer Enrolment in SAP and inducting them about company’s policies and process for order placement.
- Managing the entire order cycle for the customers – Receipt→confirmation→Invoicing→Delivery
- Acknowledge Customer orders in 24 hours and provide delivery information to them within 72 hours
- Performing invoicing activities for all segment distributors and customers of Lubricant division
- Bridge the gap between demand and supplies, complaint redressals through systematic processing of orders and active coordination
- Timely review of open orders and take appropriate actions on servicing all orders.
- Ensuring all schemes, prices, cash discounts are captured correctly on invoice as per policy
- Provide Payment Adjustments to Corporate Affairs (Accounts) team on regular basis to avoid order block due to open Items/overdues.
- Raising relevant credit note/debit note requests with proper calculations and attaching necessary documents in workflow. Follow-up with account for release of credit/debit notes
- Raising Credit Limit request in workflow as per customer/sales request
- Performing invoice reversals & return inwards as per process
QUALIFICATIONS/EXPERIENCE REQUIRED
- Bachelor’s degree with exposure to Accountancy and proficiency in MS Office. MBA Preferred.
- Min. 3 years’ experience in Customer Handling
- Strong Communication Skills & Customer service orientation
- Troubleshooting and multi-tasking skills
Please note:- This role will be on 6 months contract period on third party vendor
Interested candidates can share their resumes on
Regards
Pooja Wadhwa