1051 Hospitality jobs in Mumbai

Hi,

Greetings from Crowe Horwath HTL Consultants Pvt. Ltd.

We are hiring Hospitality Consultants for Mumbai (Nariman Point) location

Key Responsibilities ;

• Conducting Market Assessment and Feasibility Studies
• Product Conceptualisation and provide area program recommendations
• Preparation financial projections and author feasibility reports
• Undertaking Asset Valuation
• Periodic updation of hotel database and statistics

Requirements :

• Masters degree or equivalent with a major in hospitality, tourism or business administration
• 1 to 3 years of experience in finance / consulting; prior experience in financial modelling, forecasting or valuations is preferable
• Proficient in Microsoft Office (Word, Advanced Excel, PowerPoint, Power BI)
• Strong analytical skills
• Strong communication and writing skills
• Must have an ability to travel regularly for projects

About Horwath HTL

Horwath HTL is the global hospitality consulting brand of Crowe Global, an international network of

independent accounting and consulting firms. Horwath HTL has 51 offices across multiple countries.

The consulting experience of our team in India, covers over 160 Indian cities, towns and destinations and over 20 international destinations. Assignments have been undertaken for hotel chains, promoters, development companies, private equity investors and international lenders.

Interested candidates can share profiles on

Job Types: Full-time, Permanent

Pay: ₹6.00 - ₹9.00 per year

Work Location: In person

Speak with the employer

1 to 3 years of experience in finance / consulting; prior experience in financial modelling, forecasting or valuations is preferable

Masters degree or equivalent with a major in hospitality, tourism or business administration

Having excellent experience in: -

Front office Operations – Different type of Hotels,

Reservation Procedures, Guest Tracking

Hospitality Software's – Fidelio / Opera

F&B Service, Banquets, Dining Etiquettes, Table

Manners and Table layout

Housekeeping Operations

Basics of French Language and terms used

Different types of Menu

F&B Production, Menu Planning, Alcoholic and Non

Alcoholic Beverages

Various types of cutlery

Room servicing and different type of rooms

Roles and Responsibilities

Having excellent experience in: -

Front office Operations – Different type of Hotels,

Reservation Procedures, Guest Tracking

Hospitality Software's – Fidelio / Opera

F&B Service, Banquets, Dining Etiquettes, Table

Manners and Table layout

Housekeeping Operations

Basics of French Language and terms used

Different types of Menu

F&B Production, Menu Planning, Alcoholic and Non

Alcoholic Beverages

Various types of cutlery

Room servicing and different type of rooms

Role Objective:

• Provide strategic leadership and direction consistent with Lodha vision, mission and objectives.

• Inculcate the concept of “Lodha as Luxury” – in every aspect of our interactions with our customers and the physical product

• Work closely with the Brand and Management team to develop long-term and short-term strategies, cascade objectives, initiate programs, continually monitor operations, assess performance and develop necessary action plans to provide optimal services that drive customer delight.

• Build, maintain and develop a service culture - responsible for achieving optimal customer/resident satisfaction and quality service standards

• Drive Resident engagement through events and regular personal interactions

Key Responsibilities

• Quality

o Monitor and ensure high quality of services across sites, with respect to Security, Engineering, Housekeeping, etc.

o Ensure consistency across sites in terms of services and procedures

o Draw insights from periodical dashboards and take necessary actions

• Oversee the management of all areas of the property, including:

o F&B

o Spa

o Club facilities like Gym, Guest rooms etc.

o Concierge

o Valet

• Handover & Post Possession

o Key role to play in the society handover

o Design and stabilize process across sites

o Coordinate with Business CEO to ensure greater efficiency and productivity at sites

o Coordinate with sales team for sales galleries at respective sites and to upkeep and maintain them

• Segment level P&L

o Keep a check on the overall expense drivers across sites and take optimizing measures

o Coordinate with billing & commercials for budget issues

• Escalations

o Manage escalations from customers in case they find no resolution from the respective property heads

The Person:

• Minimum 15+ years of experience in luxury hospitality with the defined brands

• Ideally with progressive leadership experience as General Manager

• Keen understanding of how luxury brands are built (pre-opening experience is a must).

• High degree of ownership in ensuring the last mile delivery

• A keen understanding of arts and culture, culinary appreciation and global trends of luxury

• A keen understanding of the sensory and signature elements that make spaces come alive and create a comprehensive brand experience

• A proven record of leading with passion and delivering outstanding luxury service in a fast-paced environment

• Ability to work well in a multilevel team environment and motivate a team of associates

• Ability to lead by example: must possess strong interpersonal skills, excellent grooming ethic, a strong command over the English language, tact and diplomacy

• Experience in all phases of hospitality management, including sales and marketing, daily management of all areas of operations, food and beverage, budget management, facilities management (housekeeping, renovation and maintenance) and landscaping

We are looking for a dynamic, results-driven Sales Manager to join our hospitality team. The role focuses on driving MICE (Meetings, Incentives, Conferences, and Exhibitions)

Key Responsibilities

• Recruitment & Hiring:Develop hiring plans, post job openings, screen applications, conduct interviews, and manage the complete hiring process for both front-of-house and back-of-house staff.
• Onboarding & Training:Plan and execute new employee onboarding sessions and coordinate various training programs to enhance staff skills and ensure compliance with hotel policies.
• Employee Relations:Serve as a point of contact for employee questions and concerns, resolve conflicts, and act as a mediator between staff and management.
• Compensation & Benefits:Oversee compensation and benefits plans, manage payroll, and ensure accurate payment processing, including overtime and special shift payments.
• Compliance & Policy:Ensure adherence to labor laws, hotel industry regulations, and internal HR policies and procedures.
• Performance Management:Implement and manage performance appraisal systems, monitor employee attendance, and track key HR metrics like turnover rates.
• Employee Retention:Develop and implement employee retention programs and initiatives to motivate and keep valuable staff members.
• Workplace Environment:Promote a positive work environment and help organize employee events such as staff meetings, wellness fairs, and holiday parties.

Required Qualifications

• Education:A Bachelor's or Master's degree in Human Resources Management or a related field is typically required.
• Experience:Proven experience in HR management, preferably within the hospitality sector, is essential.
• Skills:
• Excellent communication, negotiation, and interpersonal skills.
• Strong leadership and management abilities.
• Problem-solving and conflict resolution skills.
• Proficiency with HR software, such as Human Resource Information Systems (HRIS) and applicant tracking systems (ATS).
• In-depth knowledge of labor laws and hospitality regulations.
• The ability to work effectively with employees at all levels of the hotel.

Job Types: Full-time, Permanent

Pay: ₹35, ₹59,338.67 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Role Objective:

• Provide strategic leadership and direction consistent with Lodha vision, mission and objectives.

• Inculcate the concept of “Lodha as Luxury” – in every aspect of our interactions with our customers and the physical product

• Work closely with the Brand and Management team to develop long-term and short-term strategies, cascade objectives, initiate programs, continually monitor operations, assess performance and develop necessary action plans to provide optimal services that drive customer delight.

• Build, maintain and develop a service culture - responsible for achieving optimal customer/resident satisfaction and quality service standards

• Drive Resident engagement through events and regular personal interactions

Key Responsibilities

• Quality

o Monitor and ensure high quality of services across sites, with respect to Security, Engineering, Housekeeping, etc.

o Ensure consistency across sites in terms of services and procedures

o Draw insights from periodical dashboards and take necessary actions

• Oversee the management of all areas of the property, including:

o F&B

o Spa

o Club facilities like Gym, Guest rooms etc.

o Concierge

o Valet

• Handover & Post Possession

o Key role to play in the society handover

o Design and stabilize process across sites

o Coordinate with Business CEO to ensure greater efficiency and productivity at sites

o Coordinate with sales team for sales galleries at respective sites and to upkeep and maintain them

• Segment level P&L

o Keep a check on the overall expense drivers across sites and take optimizing measures

o Coordinate with billing & commercials for budget issues

• Escalations

o Manage escalations from customers in case they find no resolution from the respective property heads

The Person:

• Minimum 15+ years of experience in luxury hospitality with the defined brands

• Ideally with progressive leadership experience as General Manager

• Keen understanding of how luxury brands are built (pre-opening experience is a must).

• High degree of ownership in ensuring the last mile delivery

• A keen understanding of arts and culture, culinary appreciation and global trends of luxury

• A keen understanding of the sensory and signature elements that make spaces come alive and create a comprehensive brand experience

• A proven record of leading with passion and delivering outstanding luxury service in a fast-paced environment

• Ability to work well in a multilevel team environment and motivate a team of associates

• Ability to lead by example: must possess strong interpersonal skills, excellent grooming ethic, a strong command over the English language, tact and diplomacy

• Experience in all phases of hospitality management, including sales and marketing, daily management of all areas of operations, food and beverage, budget management, facilities management (housekeeping, renovation and maintenance) and landscaping