123 Hotel Management jobs in Kochi

Our client, a leader in the hospitality sector, is seeking a dynamic and customer-focused Remote Hospitality Guest Services Manager. This role is entirely remote, allowing you to manage guest experiences and operations from your preferred location. You will be responsible for overseeing all aspects of guest services, ensuring exceptional experiences for every client. Your duties will include managing online bookings and reservations, coordinating with on-site teams for guest arrivals and departures, and handling guest inquiries and complaints via various remote communication channels (phone, email, chat). You will develop and implement service standards to maintain high levels of guest satisfaction and loyalty. The ideal candidate will possess a deep understanding of hospitality operations and a proven ability to anticipate guest needs and resolve issues proactively. Strong leadership and communication skills are essential for motivating remote teams and ensuring seamless service delivery. You will also be involved in staff training, performance monitoring, and service quality assurance. Proficiency in property management systems (PMS) and reservation software is required. A minimum of four years of experience in a hospitality management role, with a focus on guest services or front desk operations, is necessary. A Bachelor's degree in Hospitality Management or a related field is preferred. If you are passionate about delivering outstanding guest experiences and excel in managing operations remotely, this is a fantastic opportunity to advance your career. Join our client and help shape the future of remote hospitality management.

Front office female graduates for ernakulam 1-2 year experience as reception or in front office, office and hotal feld

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

We are looking for **"freshers as well as experienced (1-3 years) front desk professionals" **to help the company operate its chain of hotels/hostels (in south India) effectively. He/she will be entrusted to effectively manage a 20-30 key hotel to oversee multiple facets of hotel operations such as staffing, hiring, guest experience, day to day operations, repairs/maintenance, P&L, etc. locally along with a dedicated team of multiple managers and as per company's standard operating procedures.

Job role: Front desk executive/asst. manager/manager (Hotels/Hospitality)

Duration: Full time

Location: HP

Work Ex: 0-3 years (in hospitality)

Job Responsibilities:

- Understanding of the hospitality/hotel industry, various functions in the sector, human resource (both white & blue collar) requirements, vendor management, guest relations, housekeeping, R&M, etc.
- Understanding of the company's vision, business expansion plans, operational standards, etc.
- Understanding the nuances of managing a hotel under a network and optimise its operations with a bird eye view
- Understanding of hotel launches, setups, day to day operations, staff fulfilment, etc.
- Understanding of various departments including front desk, housekeeping, F&B and experiences
- Understanding of task based SOPs/TATs, vendor negotiations/management, etc.
- Performing various quality audits pertaining to infrastructure, services, staff, operations, etc. to ensure high service quality standards on a timely basis
- Handle complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
- Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction
- Ensuring cost-effectiveness as per company standards in operating the hotel/hostel to maximise operational margins
- Motivating, mentoring and aligning co-staffs as per company defined procedures and policies
- Liaising with various departments such as local police, health/fire/safety departments, local vendors, etc. and ensuring a cordial relationship
- Coordinating with other departments within the company to help resolve issues

Qualifications:

- Educational background: Hospitality graduate or post graduate should be must
- Extensive operational knowledge of hotel operations
- Outstanding analytical, communication, interpersonal & time-management skills
- Location flexible

**Job Types**: Full-time, Fresher

Pay: ₹20,000.00 - ₹25,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Schedule:

- Night shift

Supplemental pay types:

- Overtime pay

Application Question(s):

- Do you have degree or diploma in hotel management or any Tourism sector?

**Education**:

- Bachelor's (preferred)

**Experience**:

- Hospitality: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Kochi Marriott Hotel, Lulu International Shopping Mall, Kochi, Kerala, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

**Description:**
You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division
**Qualifications:**
Diploma/qualification in Hospitality or Tourism Management
**Primary Location:** IN-KL-Kochi
**Organization:** Hyatt Regency Kochi
**Job Level:** Full-time
**Job:** Front Office
**Req ID:** KOC
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Role Description
This is a full-time on-site role for a Front Office Executive located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing customer service, handling front office operations, and ensuring effective communication with clients and team members. Day-to-day tasks include greeting and assisting visitors, managing phone calls and appointments, maintaining a professional reception area, and supporting administrative tasks as needed.
Qualifications

• Excellent Interpersonal Skills and Customer Service abilities
• Experience with Receptionist Duties and handling Front Office operations
• Strong Communication skills
• Proficiency in managing appointments and phone calls
• Ability to create a welcoming and professional reception environment
• Organizational and multitasking skills
• Prior experience in the healthcare sector is a plus
  

Role Description
This is a full-time on-site role for a Front Office Executive located in Kochi. The Front Office Executive will be responsible for managing receptionist duties, providing customer service, handling front office operations, and ensuring effective communication with clients and team members. Day-to-day tasks include greeting and assisting visitors, managing phone calls and appointments, maintaining a professional reception area, and supporting administrative tasks as needed.
Qualifications

• Excellent Interpersonal Skills and Customer Service abilities
• Experience with Receptionist Duties and handling Front Office operations
• Strong Communication skills
• Proficiency in managing appointments and phone calls
• Ability to create a welcoming and professional reception environment
• Organizational and multitasking skills
• Prior experience in the healthcare sector is a plus