68 Hotel Management jobs in Kochi

• Excellent Interpersonal Skills and Customer Service abilities
• Experience with Receptionist Duties and handling Front Office operations
• Strong Communication skills
• Proficiency in managing appointments and phone calls
• Ability to create a welcoming and professional reception environment
• Organizational and multitasking skills
• Prior experience in the healthcare sector is a plus
  
  

Job Position- Front Desk Executive

Experience- 1 to 3 Years

Salary-3.00 to 4.00 LPA

Job Location- Lower Parel, Mumbai

About the company - Our client, is a trusted, respected Pharmaceutical Company in the field of DERMATOLOGY and they are into developing, manufacturing and creating MEGA BRANDS which shall lead in their respective therapy class, embarked on its journey on 2003, with a focus to improve the quality of life of those suffering from skin diseases.

Currently our client is engaged in marketing around 25 DERMA BRANDS with PAN INDIA operations.

Position Overview

The Receptionist will be the first point of contact for visitors and callers, representing the company with professionalism and courtesy. The role involves handling front desk operations, managing incoming calls, greeting guests, and providing administrative support to various departments.

Key Responsibilities

1. Front Desk Management

• Greet and welcome visitors and Directors in a professional manner.
• Maintain the reception area to ensure it is clean, organized, and presentable.

2. Call Handling

• Answer, screen, and forward incoming phone calls.
• Provide basic information about the company to callers and direct queries to the appropriate departments.

3. Visitor Management

• Maintain visitor logs and issue visitor passes.
• Inform relevant staff members about guest arrivals.

4. Administrative Support

• Handle incoming and outgoing correspondence (emails, couriers, letters).
• Assist in scheduling meetings and appointments.
• Support HR and admin teams with clerical tasks, data entry, and document filing.

5. Coordination & Communication

• Liaise with office staff to ensure smooth day-to-day operations.
• Assist in organizing company events and meetings when required.

Qualifications & Skills

• Graduate in any field.
• Proven experience as a receptionist, front office representative, or similar role.
• Proficient in MS Office (Word, Excel, Outlook).
• Excellent communication skills (verbal and written).
• Professional appearance and a positive attitude.
• Strong organizational and multitasking abilities.

Candidates can mail their CVs to

Front Office Associate

Summary

You will be responsible to provide an excellent and consistent level of service to your customers. The Guest Service Officer is responsible to contribute to the smooth and efficient running of the Reception within the Rooms Division

Qualifications

Diploma/qualification in Hospitality or Tourism Management

Job Description

Job brief

We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The ideal candidate will have a friendly and easy going personality while also being very perceptive and disciplined. You should be able to deal with complaints and give accurate information. A customer-oriented approach is essential.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

Responsibilities

Requirements

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Responsibilities:

Front Office Executive Requirements: