Infosys BPM is Hiring For Voice-Based Customer Support
Posted today
Job Viewed
Job Description
Job Location :
Bangalore Mode:
100% Work from Office (WFO)
Who We're Hiring
Were on the lookout for
Fresh Graduates
who are enthusiastic and have a passion for customer excellence. If you’re looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support – Voice Process
Provide
first-level resolution
and empathetic customer care Handle objections, build rapport, and ensure smooth resolutions Stay informed on product updates and tools Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
Excellent communication skills (written & verbal – English) Willingness to work in
US time zones
(Night Shifts) Any Full-time Graduate
(No backlogs) Commitment to
100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle
24x7 rotational shifts
Preferred:
Basic understanding or any customer support certification
Why Infosys BPM?
Work with global clients across industries. Be part of a robust technology ecosystem that fosters innovation and growth. Enjoy a collaborative culture, continuous learning, and career advancement opportunities.
Interested or Know Someone Who Fits the Requirement?
Tag them in a reply mail or reach out directly to apply! Let’s build the future of customer service together.
Interested in this Opportunity? Let’s Get Started!
If this role excites you and aligns with your experience, we’d love to hear from you! Please share your
updated resume
along with the following details to:
Candidate Information (Required for Screening)
Full Name : Email ID & Mobile Number : Graduation Details
(Degree): Date of Birth : Post-Graduation Details
(if applicable) : Total Experience : Relevant Experience (Customer Service / Solution Design) : Current / Previous Company Name : Current CTC (₹) : Expected CTC (₹) : Notice Period : Current Location :
Apply Now and Take the Next Step in Your Career!
We’re excited to connect with passionate professionals who are ready to make an impact.
Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers
Infosys BPM is Hiring! Talent Acquisition Specialist- Apply Now
Posted today
Job Viewed
Job Description
The Recruiter will be responsible for sourcing, attracting, and hiring top voice/semi voice talents for Infosys BPM. This role requires a deep understanding of voice assessment tools, international voice quality, CEFR scores and understanding the blended process (Chat and voice). Also, it is good to have knowledge in emerging and high-demand areas like multiple chat windows and typing test. Excellent communication skills and the ability to manage the recruitment process from start to finish are essential.
Responsibilities/ Requirements:
- Must have minimum exp range 2+ years in respective area/domain of recruitment-international voice and semi voice process. - Source and attract candidates with expertise in bulk hiring for customer service and service desk roles (voice and semi voice) through various channels including job portals, social media, and professional networks. - Conduct initial screenings and interviews to assess soft skills and cultural fit. - Conducting the hiring event, job fairs, walk-in etc. - Collaborate with hiring managers to understand their staffing needs and develop effective recruiting strategies. - Manage the full-cycle recruitment process including posting job ads, reviewing resumes, voice assessments (Versant/Svar/CRT/SHL etc), scheduling interviews, and extending offers. - Must have experience of hiring FTE/FTR talents. - Maintain and update the applicant tracking system (ATS) with candidate information and recruitment progress. - Build and maintain a pipeline of qualified candidates for future openings in critical international voice requirements - Excellent communication and interpersonal skills. - Ability to manage multiple priorities and meet deadlines. - Provide a positive candidate experience throughout the recruitment process.
- Shift: General - Location: Bangalore - Clearing Assessment mandatory. - Education: Any graduates (No Diploma)
Note: Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Infosys BPM is Hiring - Solution Architect Customer Service Practice
Posted today
Job Viewed
Job Description
Locations: Bangalore | Pune | Gurgaon
Experience: 10+ Years in BPM Industry
Domain: Customer Service / Service Desk
Are you passionate about digital transformation and eager to work in a fast-paced, innovative-driven environment?
Do you thrive on solving complex problems and designing impactful solutions for global clients?
If yes, Infosys BPM invites you to be part of our Customer Service Practice as a Senior Manager / Manager Solution Architect.
What You'll Do
- Lead and design cutting-edge solutions for customer service operations. - Collaborate with global clients to transform service delivery using digital tools and frameworks. - Drive operational excellence and innovation across service desk and customer support functions. - Work closely with cross-functional teams to architect scalable, efficient, and customer-centric solutions.
What Were Looking For
- 10+ years of experience in the BPM industry, with a strong background in Customer Service or Service Desk operations. - Proven expertise in solution design or a solid operational leadership track record. - A passion for problem-solving, patience, and the ability to leverage knowledge bases and tools effectively. - Excellent communication and interpersonal skills to engage with stakeholders and lead teams. - A drive to make a meaningful impact in a global technology ecosystem.
Why Infosys BPM?
- Work with global clients across industries. - Be part of a robust technology ecosystem that fosters innovation and growth. - Enjoy a collaborative culture, continuous learning, and career advancement opportunities.
Interested or Know Someone Who Fits the Requirement?
Tag them in a reply mail or reach out directly to apply! Let’s build the future of customer service together.
Interested in this Opportunity? Let’s Get Started!
If this role excites you and aligns with your experience, we’d love to hear from you! Please share your updated resume along with the following details to:
Candidate Information (Required for Screening)
- Full Name: - Email ID & Mobile Number: - Graduation Details (Degree): - Date of Birth: - Post-Graduation Details (if applicable): - Total Experience: - Relevant Experience (Customer Service / Solution Design): - Current / Previous Company Name: - Current CTC (₹): - Expected CTC (₹): - Notice Period: - Current Location:
Apply Now and Take the Next Step in Your Career!
We’re excited to connect with passionate professionals who are ready to make an impact.
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
| Pune | Global Locations
Transforming Talent | Empowering Careers
Infosys BPM is Hiring! Windows Support - Service Desk - Apply Now
Posted today
Job Viewed
Job Description
Are you passionate about technology and solving customer challenges?
We are looking for dedicated and skilled Technical Support Advocates to join our team. If you have a knack for problem-solving and a strong desire to provide exceptional service, we want to meet you!
Mandatory Requirements:
- Must have hands on Experience in Microsoft Product Support and Windows Support - Experience needed 0 - 4 Years - Freshers from BCA/BTech and BE can also apply - Must be able to work in Rotational Shift (Night Shift) - Must have Excellent Communication Skill (Speak and Chat in English)
Walk-in directly for an on-the-spot interview.
Role: Technical Support Advocate
As a Technical Support Advocate, you will be the first point of contact for our customers, playing a crucial role in ensuring they have a smooth and satisfying experience with our products. Your dedication to solving their technical challenges will contribute directly to customer loyalty and satisfaction.
Key Responsibilities:
- Technical Assistance: Provide post-installation technical support for Microsoft products, including Windows and M365. - Troubleshooting: Diagnose and resolve software issues and device network/connectivity problems. - Product Guidance: Help customers with the download, installation, and activation (DIA) of products and recommend appropriate solutions. - Customer Service: Address customer inquiries with patience, empathy, and excellent communication skills.
Prerequisites & Skills:
- Minimum typing speed of 35 words per minute. - Strong troubleshooting skills for software and connectivity issues. - Excellent verbal and written communication skills. - Ability to work in a fast-paced environment.
Qualifications:
- Any Graduate. - Prior experience in technical support or customer service is essential. - Familiarity with Microsoft products and services. - Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus!
Walk-In Interview Details:
Date: 27th September 2025
⏰ Time: 10:00 AM 01:00 PM
Venue: Infosys STP gate no. 2, Madhava Reddy colony, Gachibowli, Hyderabad.
Landmark: Opposite ISB college,
Interview building no.- 3
Please mention "Walkin" in top of your resume.
What to Bring:
- Updated resume (printout) - Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport) - Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)
Important Notes:
- Laptops, cameras, and other electronic devices are not allowed at the venue due to security reasons. - Original Government ID is mandatory for security clearance. - Preference will be given to immediate joiners.
Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.
Ready to launch your career with a global leader?
Come meet us and take the first step toward a rewarding future!
Regards,
Infosys BPM
Talent Acquisition | INFY HR
Peoplesoft HCM Technical Consultant:: Onsite at any Infosys office location
Posted today
Job Viewed
Job Description
Location: Onsite at any Infosys Office
Job Type: Contract
Mandatory Skills
• Must Have: Hands-on experience with PeopleSoft HCM including involvement in atleast 2 PeopleSoft HCM upgrades (version 9.2 preferred)
• Strong communication skills
Requirement
• Expertise in gathering and analyzing requirements.
Hands-on experience with PeopleSoft HCM including involvement in atleast 2 PeopleSoft HCM upgrades (version 9.2 preferred)
• Strong understanding of HCM modules such as Core HR, Payroll, Benefits, Recruiting, time & labor and talent management.
• Proficiency in PeopleTools, PeopleCode, Application Engine, SQR , Query and App Designer.
Thanks
Aatmesh
Infosys BPM is Hiring - Walk-in - Recruiter (Voice Talent) - Bangalore
Posted today
Job Viewed
Job Description
Walk-In Drive @ Infosys BPM Launch Your Career in Talent Acquisition/Recruitment!
Locations: Bangalore (Interview), Job Locations: Bangalore
Walk-In Dates: 15th October 2025
Time: 10:00 AM to 2:00 PM
Venue: Infosys BPM Hiring Center
785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka
Landmark: Sindhoora Convention Center.
Mode: 100% Work from Office (WFO)
Job Summary:
The Recruiter will be responsible for sourcing, attracting, and hiring top voice/semi voice talents for Infosys BPM. This role requires a deep understanding of voice assessment tools, international voice quality, CEFR scores and understanding the blended process (Chat and voice). Also, it is good to have knowledge in emerging and high-demand areas like multiple chat windows and typing test. Excellent communication skills and the ability to manage the recruitment process from start to finish are essential.
Responsibilities/ Requirements:
- Must have minimum exp range 2+ years in respective area/domain of recruitment-international voice and semi voice process. - Source and attract candidates with expertise in bulk hiring for customer service and service desk roles (voice and semi voice) through various channels including job portals, social media, and professional networks. - Conduct initial screenings and interviews to assess soft skills and cultural fit. - Conducting the hiring event, job fairs, walk-in etc. - Collaborate with hiring managers to understand their staffing needs and develop effective recruiting strategies. - Manage the full-cycle recruitment process including posting job ads, reviewing resumes, voice assessments (Versant/Svar/CRT/SHL etc), scheduling interviews, and extending offers. - Must have experience of hiring FTE/FTR talents. - Maintain and update the applicant tracking system (ATS) with candidate information and recruitment progress. - Build and maintain a pipeline of qualified candidates for future openings in critical international voice requirements - Excellent communication and interpersonal skills. - Ability to manage multiple priorities and meet deadlines. - Provide a positive candidate experience throughout the recruitment process.
- Shift - General - Location Bangalore - Clearing Online Assessment (SHL Talent Central Communication Assessment) Mandatory - Education: Bachelor's degree in human resources, Nay (No Diploma)
Mandatory Documents to Carry
- Updated printout of your resume - Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) - All original academic documents for verification: - 10th & 12th Marksheets - Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation - Register your application in advance - Walk into the Infosys Bangalore JP Nagar Office on 15th October 2025 between 10:00 AM 2:00 PM
Why Infosys BPM?
- Work with a global brand - Extensive training & upskilling programs - Fast-track career growth in tech support or customer success - Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let's grow, together.
We cant wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
| Pune | Global Locations
Transforming Talent | Empowering Careers
Grow with Infosys BPM – Hiring for Voice-Based Customer Support
Posted today
Job Viewed
Job Description
Infosys BPM – Launch Your Career in Customer Support!
Job Locations :
Bangalore & Pune
Mode:
100% Work from Office (WFO)
Who We’re Hiring
We’re on the lookout for
fresh graduates (0–1 year experience)
who are enthusiastic, and have a passion for customer excellence. If you’re looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support – Voice Process
Provide
first-level resolution
and empathetic customer care Handle objections, build rapport, and ensure smooth resolutions Stay informed on product updates and tools Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
️ Excellent communication skills (written & verbal – English) ️ Willingness to work in
US time zones
(Night Shifts) ️
Any Full-time Graduate
(No backlogs) ️ Commitment to
100% Work from Office (No Hybrid) ️ Readiness to complete client-specific training ️ Ability to handle
24x7 rotational shifts
Preferred:
Basic understanding or any customer support certification
Why Infosys BPM?
Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let’s grow, together. We can’t wait to meet you!
Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers
Be The First To Know
About the latest Infosys Jobs in Delhi !
Infosys BPM is Hiring - Walkin - Customer Service/Service Desk - Kolkata
Posted today
Job Viewed
Job Description
Walk-In Drive @ Infosys BPM Launch Your Career in Customer Support & Service Desk!
Locations: Kolkata (Interview)
Job Locations: Pune
Walk-In Dates: 10th October 2025
Time: 10:00 AM to 1:00 PM
Venue: : Infosys Ltd Plot IIIG/2, P.S- NEWTOWN Kolkata
Mode: 100% Work from Office (WFO)
Who We Are Hiring
Were on the lookout for Customer Service & Service Desk expertise (0-4 year experience) who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support
Location: Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience: 0-4 years
Qualification: Full-time Graduates
What You'll Do:
- Be the voice of the brand resolve customer queries via calls, chat, and email. - Deliver exceptional customer experiences with empathy and efficiency. - Own and resolve issues independently with analytical thinking. - Respect customer time and ensure every interaction adds value. - Thrive in a collaborative, high-energy environment.
What Were Looking For:
- Excellent communication skills. - Quick problem-solving abilities. - Willingness to work in a 24x7 setup. - A proactive mindset and strong time management.
Service Desk
Location: Pune
Work Mode: Work from Office
Shifts: 24x7 rotational (Including Night Shifts)
Experience:1-2 years of Experience (Minimum 1 year in IT Service Desk / Tech Support)
Your Mission:
- Provide remote support for laptops, desktops, LAN issues, and applications. - Troubleshoot across platforms Windows, Android, iOS. - Support Microsoft tools: Outlook, Teams, SharePoint, OneDrive, Skype. - Handle registry fixes, patch upgrades, virus/security troubleshooting. - Collaborate on network issues including VPN, TCP/IP, and OSI models.
Your Toolkit:
- Intermediate knowledge of OS, browsers, and MS Office Suite. - Experience in a busy ICT Service Desk environment. - Basic networking knowledge and troubleshooting skills.
What You Need to Bring
- Excellent communication skills (written & verbal English) - Willingness to work in US time zones (Night Shifts) - Any Full-time Graduate (No backlogs) - Commitment to 100% Work from Office (No Hybrid) - Readiness to complete client-specific training - Ability to handle 24x7 rotational shifts
Preferred: Basic understanding or any customer support/Service Desk expertise
Mandatory Documents to Carry
- Updated printout of your resume - Any 2 government-issued photo IDs (PAN / Aadhar / Voter ID / Passport) - All original academic documents for verification: - 10th & 12th Marksheets - Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are not permitted due to security restrictions.
Government ID is mandatory for entry into the campus.
How to Attend the Walk-In
- Carry a copy of this email/invitation - Register your application in advance - Walk into the Infosys Pune Campus on 09th and 14th October 2025 between 10:00 AM 1:00 PM
Why Infosys BPM?
- Work with a global brand - Extensive training & upskilling programs - Fast-track career growth in tech support or customer success - Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Lets grow, together.
We cant wait to meet you!
Warm Regards,
Talent Acquisition Team
Infosys BPM Ltd.
Human Resources | INFY HR
| Pune | Global Locations
Walkin at Infosys BPM - Hiring For Voice-Based Customer Support - Bengaluru
Posted today
Job Viewed
Job Description
Locations:
Bengaluru (Interview),
Job Locations :
Bangalore Walk-In Dates:
17th October 2025 Time:
10:00 AM to 2:00 PM Venue:
Infosys BPM Hiring Center 785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka , Land Mark : Sindhoora Convention Center Mode:
100% Work from Office (WFO)
Who We're Hiring
Were on the lookout for
Fresh Graduates (0 - 1 year experience)
who are enthusiastic and have a passion for customer excellence. If youre looking to grow with a global leader, this is your chance to start strong!
Open Roles:
Customer Support – Voice Process
Provide
first-level resolution
and empathetic customer care Handle objections, build rapport, and ensure smooth resolutions Stay informed on product updates and tools Log tickets, track cases, and ensure timely follow-up
What You Need to Bring
Excellent communication skills (written & verbal – English) Willingness to work in
US time zones
(Night Shifts) Any Full-time Graduate
(No backlogs) Commitment to
100% Work from Office (No Hybrid) Readiness to complete client-specific training Ability to handle
24x7 rotational shifts
Preferred:
Basic understanding or any customer support certification
Mandatory Documents to Carry
Updated
printout of your resume Any
2 government-issued photo IDs
(PAN / Aadhar / Voter ID / Passport) All original academic documents
for verification: 10th & 12th Marksheets Graduation (All Semesters, CMM, Provisional & Degree Certificate)
Laptops & cameras are
not permitted
due to security restrictions. Government ID is
mandatory for entry
into the campus.
How to Attend the Walk-In
Carry a copy of this email/invitation Register your application in advance
Walk into the
Infosys Bengaluru JP Nagar Campus
on
17th October 2025
between
10:00 AM – 2:00 PM
Why Infosys BPM?
Work with a global brand Extensive training & upskilling programs Fast-track career growth in tech support or customer success Dynamic, inclusive, and team-oriented culture
Come build your career with Infosys BPM. Let’s grow, together.
We can’t wait to meet you! Warm Regards, Talent Acquisition Team Infosys BPM Ltd. Human Resources | INFY HR Bangalore | Pune | Global Locations Transforming Talent | Empowering Careers
Infosys BPM is Hiring For India Banking Deposits & Payments at Bangalore
Posted today
Job Viewed
Job Description
We are hiring for India Banking Deposits & Payments at Bangalore.
Please find below Job Description for your reference:
- Job Location: Bangalore - Qualification: Commerce Graduates Only - Experience: 1-3 Years - Shift : Night Shift (WFO - Mandatory) - Employment Type: Full-Time. - Notice Period : Looking for Immediate Joiners or 15 Days
Job Description:
- The key responsibility to handle and process the financial transactions submitted on paper and through various digital channel like mobile, ATMs, Remote Deposit Capture and lockboxes, it's essential to ensure all documents are accurate and keyed as per as per MICR Line. - Review all financial transaction entries, ensure all debits and credit are balanced, and make necessary adjustment to resolve any discrepancies. - Review all the Positive Pay Exceptions and deposit returns. - Degree in finance, commerce, or business administration - Domain - Understanding of deposit operations, financial transactions processing, and banking policies & procedures, Account opening and servicing procedures for checking, savings, CDs, and money market accounts - Should be ready and flexible in shift and relocation of postings per business needs - MS Office suite (Excel, Word, Outlook) with advanced Excel skills - Strong analytical skills and attention to detail - Excellent written and verbal communication skills - Cross-functional collaboration
If interested, please share your Updated Resume with below details to
Name:
Email & Mobile Number:
Graduation:
Date Of Birth:
Post-Graduation: (If applicable):
Total experience:
Relevant experience:
Current/Previous Company name:
Current CTC:
Expected CTC:
Notice period:
Current location:
Thanks & Regards,
Talent Acquisition Team
Infosys BPM Ltd