R&D Skin Cleansing Claims Specialist
Mumbai, Maharashtra
Unilever
Posted 11 days ago
Job Viewed
Job Description
Job Title: R&D SCL Claims SpecialistLocation: Mumbai HURCDepartment: Skin Cleansing R & DABOUT UNILEVEREstablished over 100 years ago, we are one of the world's largest consumer goods companies. We are known for our great brands and our belief that doing business the right way drives superior performance. We believe that the winning businesses of tomorrow will be those which anticipate and respond to the huge changes shaping people's lives across the world. We are more certain than ever that it is the right time to focus our sustainability efforts on the four key priorities where we are best placed to drive impact: climate, nature, plastics and livelihoods.PURPOSE & CONTEXT:As a professional at Unilever, you'll enjoy the responsibility to lead change - putting your fresh thinking into action. We'll equip you with the tools you need to do the job and more, enabling you to use your unique perspective to grow beyond limits and make a positive impact on the world, our business, and our people.Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you. If you are passionate about creating a positive impact to our people, planet, and business by bringing science and technology to life then this role is just for you.JOB DESCRIPTION:
+ - Use digital tools, social listening, and market research to uncover insights across countries, categories, and consumer segments.
+ - Translate these insights into product narratives, claims, and experiences that are emotionally engaging and technically sound.
+ - Assist in monitoring competitors and provide actionable intelligence to help guide R&D team and brand team.
+ - Help create Product Experience Toolkits (PETs) - Develop toolkits that help marketing teams bring product stories to life-especially for social media and digital-first platforms.
+ - Craft:
+ - Differentiated and credible product claims
+ - Science-backed demos and visuals
+ - Provide input and collaborate with the brand team for Social-first content comms ideas for campaigns and PR
+ - Cross-Functional Collaboration
+ - Work closely with teams in R&D, Legal, Regulatory, Sales, and Marketing to ensure claims and technology elements are seamlessly integrated into product and communication plans.
+ - Ensure all claims and experiences meet local regulatory standards and are backed by robust data (technical, clinical, consumer, sensory).
+ - Understand marketing communication plans to determine claim support required for claims substantiation; subsequently consolidate data from various sources to create robust claim support dossiers.
+ - Understand and help in generation of technical data, scientific experiments, and effectively analyse clinical and consumer studies to ensure robust claims support across PC (Personal Care) projects.
Lateral contact the candidate will have exposure to:
+ Design-Deploy market model needs close interaction with regions across the globe
+ Regions in Scope- Global
+ Global interfacing with R&D Global design centre in Mumbai
+ Interacting closely with strategic partners to develop capabilities leveraging these at global scale. Strategic partners include 3P like Clinical CROs, TUV, BTRA, Intertek,SGS etc
MINDSET & SKILLS:
+ Curious & Observant: Passion for consumer behaviour and psychology. Ability to spot trends and translate them into actionable insights.
+ Digitally Native: Deep understanding of social media platforms, trends, influencers and what content resonates with different audiences. Knowledge of Social Media algorithms to optimize for reach and conversion.
+ Great Communicator: Strong storytelling skills-able to simplify complex ideas and adapt messaging for different audiences and formats. Prefer videos, infographics, and interactive content over text-heavy formats for communication.
+ Analytical & Tech-Savvy: Comfortable with data, digital tools, and generative AI. Able to visualize and present insights in compelling ways.
KEY INTERFACES: CTI/ Claims manager, Technical Project Leader, Fellow design technologists, Legal, Regulatory, Marketing, CMI.
EDUCATIONAL QUALIFICATION: B. Tech. Chem Eng. / Masters level qualification in science (e.g. chemistry, pharma)
EXPERIENCE:- Relevant and Significant experience in Product Development/Content Creation/ Consumer Technical Insight/Clinical Research work.- Experiences in product claims development or scientific communications is highly desirable.- 2 - 4 years in CTI (consumer research/consumer technical insight)/ product Claims or product developmentArea of Specialization: Product Development / Technology Development / Appraisal /claim and scientific communication.STANDARDS OF LEADERSHIP - CRITICAL BEHAVIOURS:
+ Care Deeply - Has emotional intelligence to challenge with positive tension, yet openness to take feedback, and drive performance with care.
+ Focus on What Counts - Generates intensity and focus to motivate people to deliver fewer, bigger things to conclusion with speed and agility
+ Stay Three Steps Ahead - Think Big, simplify and commit to making it happen and leading, shaping and disruptive thinking
+ Deliver with Excellence - Takes personal responsibility and accountability for developing breakthrough solutions and pride in execution
Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding."
Job Category: Research & Development
Job Type: Full time
Industry:
+ - Use digital tools, social listening, and market research to uncover insights across countries, categories, and consumer segments.
+ - Translate these insights into product narratives, claims, and experiences that are emotionally engaging and technically sound.
+ - Assist in monitoring competitors and provide actionable intelligence to help guide R&D team and brand team.
+ - Help create Product Experience Toolkits (PETs) - Develop toolkits that help marketing teams bring product stories to life-especially for social media and digital-first platforms.
+ - Craft:
+ - Differentiated and credible product claims
+ - Science-backed demos and visuals
+ - Provide input and collaborate with the brand team for Social-first content comms ideas for campaigns and PR
+ - Cross-Functional Collaboration
+ - Work closely with teams in R&D, Legal, Regulatory, Sales, and Marketing to ensure claims and technology elements are seamlessly integrated into product and communication plans.
+ - Ensure all claims and experiences meet local regulatory standards and are backed by robust data (technical, clinical, consumer, sensory).
+ - Understand marketing communication plans to determine claim support required for claims substantiation; subsequently consolidate data from various sources to create robust claim support dossiers.
+ - Understand and help in generation of technical data, scientific experiments, and effectively analyse clinical and consumer studies to ensure robust claims support across PC (Personal Care) projects.
Lateral contact the candidate will have exposure to:
+ Design-Deploy market model needs close interaction with regions across the globe
+ Regions in Scope- Global
+ Global interfacing with R&D Global design centre in Mumbai
+ Interacting closely with strategic partners to develop capabilities leveraging these at global scale. Strategic partners include 3P like Clinical CROs, TUV, BTRA, Intertek,SGS etc
MINDSET & SKILLS:
+ Curious & Observant: Passion for consumer behaviour and psychology. Ability to spot trends and translate them into actionable insights.
+ Digitally Native: Deep understanding of social media platforms, trends, influencers and what content resonates with different audiences. Knowledge of Social Media algorithms to optimize for reach and conversion.
+ Great Communicator: Strong storytelling skills-able to simplify complex ideas and adapt messaging for different audiences and formats. Prefer videos, infographics, and interactive content over text-heavy formats for communication.
+ Analytical & Tech-Savvy: Comfortable with data, digital tools, and generative AI. Able to visualize and present insights in compelling ways.
KEY INTERFACES: CTI/ Claims manager, Technical Project Leader, Fellow design technologists, Legal, Regulatory, Marketing, CMI.
EDUCATIONAL QUALIFICATION: B. Tech. Chem Eng. / Masters level qualification in science (e.g. chemistry, pharma)
EXPERIENCE:- Relevant and Significant experience in Product Development/Content Creation/ Consumer Technical Insight/Clinical Research work.- Experiences in product claims development or scientific communications is highly desirable.- 2 - 4 years in CTI (consumer research/consumer technical insight)/ product Claims or product developmentArea of Specialization: Product Development / Technology Development / Appraisal /claim and scientific communication.STANDARDS OF LEADERSHIP - CRITICAL BEHAVIOURS:
+ Care Deeply - Has emotional intelligence to challenge with positive tension, yet openness to take feedback, and drive performance with care.
+ Focus on What Counts - Generates intensity and focus to motivate people to deliver fewer, bigger things to conclusion with speed and agility
+ Stay Three Steps Ahead - Think Big, simplify and commit to making it happen and leading, shaping and disruptive thinking
+ Deliver with Excellence - Takes personal responsibility and accountability for developing breakthrough solutions and pride in execution
Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
"All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent-please verify before proceeding."
Job Category: Research & Development
Job Type: Full time
Industry:
This advertiser has chosen not to accept applicants from your region.
0
Senior Underwriter, Shared Services
Navi Mumbai, Maharashtra
SitusAMC
Posted 11 days ago
Job Viewed
Job Description
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and
This advertiser has chosen not to accept applicants from your region.
1
Senior Underwriter, Shared Services
Navi Mumbai, Maharashtra
SitusAMC
Posted 11 days ago
Job Viewed
Job Description
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and
This advertiser has chosen not to accept applicants from your region.
2
Senior Underwriter, Shared Services
Navi Mumbai, Maharashtra
SitusAMC
Posted 11 days ago
Job Viewed
Job Description
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additionalinformation as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent.
+ 10+ years of recent US Mortgage, mortgage front-line underwriting experience.
+ compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Knowledge and familiarity with current mortgage policies/procedures, compliance laws and regulations-including TRID-and understanding of mortgage regulatory changes.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction
+ Excellent time management skills
+ Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
+ Detail oriented, with superior verbal and written communication skills
+ Strong PC skills, with demonstratedproficiency with Microsoft Office.
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
+ Demonstrate professional behaviour including:
+ Positive attitude
+ Punctuality
+ Dependability
+ Understanding and adherence to company policies and procedures
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Analysis and Calculation of qualifying income from various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.
+ Analysis of Credit Reports and
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additionalinformation as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent.
+ 10+ years of recent US Mortgage, mortgage front-line underwriting experience.
+ compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Knowledge and familiarity with current mortgage policies/procedures, compliance laws and regulations-including TRID-and understanding of mortgage regulatory changes.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction
+ Excellent time management skills
+ Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
+ Detail oriented, with superior verbal and written communication skills
+ Strong PC skills, with demonstratedproficiency with Microsoft Office.
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
+ Demonstrate professional behaviour including:
+ Positive attitude
+ Punctuality
+ Dependability
+ Understanding and adherence to company policies and procedures
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Analysis and Calculation of qualifying income from various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.
+ Analysis of Credit Reports and
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Mumbai, Maharashtra
Concentrix
Posted 11 days ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Thane, Maharashtra
Concentrix
Posted 11 days ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit
This advertiser has chosen not to accept applicants from your region.
5
Project finance ((Infrastructure Finance or Clean Energy Finance) Underwriter - C11 - MUMBAI
Mumbai, Maharashtra
Citigroup
Posted 11 days ago
Job Viewed
Job Description
The Infrastructure Finance (IF) and Clean Energy Finance (CEF) Underwriter will cover large and
complex products globally and will manage the credit review process. The team's mandate is to
deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to Risk
and Banking shared commitment to ensuring the safety and soundness of wholesale lending
across ICM.
The Analyst position is responsible for a portfolio of IF and CEF Relationships, owning the Credit
Risk Analysis for those relationships, and being responsible for the continuous monitoring of that
portfolio. That includes the production of Annual Reviews, Quarterly Reviews, and the support to
Ad-Hoc Transactions and Portfolio & Industry Reviews and Stress Testing.
The Analyst is expected to have a deep understanding of credit risk, of Citi´s internal policies and
procedures, and of being knowledgeable about the industry fundamentals the portfolio belongs to.
They should need minimal supervision from their respective Team Leads and be able to carry
thoughtful conversations with Risk and Banking partners.
Key Responsibilities:
Assess the credit and financial strength of Citi's IF and CEF clients by performing
fundamental credit analysis of counterparties using both quantitative and qualitative
factors. These include performing detailed financial analysis, identifying the strengths and
prevailing risk factors and rendering a final credit recommendation
Complete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi's
counterparties based on independent assessment and judgement completed on the due
diligence of the client and industry knowledge to provide appropriate extensions of credit
remaining within Risk appetite
ontinuous monitoring of the covered portfolio, including following industry trends,
impacts to key relationships, and escalation of potential credit issues to Team Leads, Risk
and Banking partners
unning financial modeling of the IF and CEF clients to provide a view of projected cash
flow profile, including running various stress sensitivities, and Enterprise Valuation
eviewing and providing recommendation on the risk rating across this sector
aintain compliance with
complex products globally and will manage the credit review process. The team's mandate is to
deliver best-in-class credit risk analysis, monitoring and credit administration as a partner to Risk
and Banking shared commitment to ensuring the safety and soundness of wholesale lending
across ICM.
The Analyst position is responsible for a portfolio of IF and CEF Relationships, owning the Credit
Risk Analysis for those relationships, and being responsible for the continuous monitoring of that
portfolio. That includes the production of Annual Reviews, Quarterly Reviews, and the support to
Ad-Hoc Transactions and Portfolio & Industry Reviews and Stress Testing.
The Analyst is expected to have a deep understanding of credit risk, of Citi´s internal policies and
procedures, and of being knowledgeable about the industry fundamentals the portfolio belongs to.
They should need minimal supervision from their respective Team Leads and be able to carry
thoughtful conversations with Risk and Banking partners.
Key Responsibilities:
Assess the credit and financial strength of Citi's IF and CEF clients by performing
fundamental credit analysis of counterparties using both quantitative and qualitative
factors. These include performing detailed financial analysis, identifying the strengths and
prevailing risk factors and rendering a final credit recommendation
Complete Credit Analysis Write-up Memos and Final Obligor Risk Ratings of Citi's
counterparties based on independent assessment and judgement completed on the due
diligence of the client and industry knowledge to provide appropriate extensions of credit
remaining within Risk appetite
ontinuous monitoring of the covered portfolio, including following industry trends,
impacts to key relationships, and escalation of potential credit issues to Team Leads, Risk
and Banking partners
unning financial modeling of the IF and CEF clients to provide a view of projected cash
flow profile, including running various stress sensitivities, and Enterprise Valuation
eviewing and providing recommendation on the risk rating across this sector
aintain compliance with
This advertiser has chosen not to accept applicants from your region.
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6
Assistant Vice President - Underwriter - (Structured Credit and Real Estate Underwriting) - MUMBAI
Mumbai, Maharashtra
Citigroup
Posted 11 days ago
Job Viewed
Job Description
The Assistant Vice President will hold a critical role within the Structured Credit and Real Estate Underwriting (SCREU) team administering a multi-billion dollar portfolio of asset securitization transactions primarily across the ABS and CLO asset classes (including auto, credit card, unsecured consumer loans, middle market, private credit and broadly syndicated loans). The is an intermediate-level position responsible for conducting credit reviews, credit approval and monitoring the portfolio to identify credit migration. The overall objective of this role is to manage Citi's portfolio exposure to clients and counterparties globally.
**Responsibilities:**
+ Monitor the ongoing compliance of assigned deals with the documented financing terms and conditions, portfolio performance and financial triggers and make appropriate recommendations with the aim of identifying and mitigating credit risks.
+ Assist with classification and risk rating processes. Identify data trends & deteriorating asset performance. Keep abreast of industry/ market developments and customer-specific events; consult with the Business and Underwriting on any action plans per policies (e.g., transaction classification changes).
+ Manage and report risk exposures to structured vehicles backed by various asset classes including Consumer Assets, Broadly Syndicated Loans, Middle Market Exposures within Institutional Clients Group, including derivatives exposures within the transaction
+ Perform in-depth fundamental credit analysis, by monitoring a company's financial performance, risk metrics and compliance with performance triggers (annual reviews and other credit approvals)
+ Responsibilities include research, credit analysis, risk rating assessment and active monitoring of the portfolio to identify credit migration and may include assisting with quarterly portfolio reviews
+ Compose assigned annual review memos and generate reports as required to highlight portfolio metrics for internal and external regulators
+ Model transactions for risk rating and stress testing purposes
+ Assist with special projects including stress testing, portfolio concentration analysis, internal audit/review functions, Risk Rating processes, Credit Policies and Credit Programs across product groups
+ Assist in analysis and reporting of Basel securitization parameters
+ Work with internal teams to ensure data integrity and credit risk positions are accurately reported in credit systems. Maintain organized credit files for credit, regulatory, and compliance purposes and ensuring compliance with WCR policies and processes.
**Qualifications and Experience:**
+ 3+ years of credit, portfolio management or structuring experience in a financial institution, rating agency, financial guarantor, or asset management firm; structured credit/securitization experience is a plus
+ Solid experience in structured products or credit analysis
+ Knowledge of accounting and corporate finance, financial modelling, credit and banking products, credit analytics, risk assessment, and analysis of credit agreements and other legal documentation
+ Strong analytical and quantitative skills with ability to perform, review or critique credit analysis on complex transactions
+ Strong writing, presentation and interpersonal skills
+ Strong Microsoft Office skills. Modelling experience is a plus
+ Proven ability to work with little direction and in a team
+ Excellent attention to detail
+ Willingness to learn new products and programs
+ Demonstrated accountability, self-motivation and ability to work under tight deadlines
**Education:**
+ Bachelor's degree/University degree or equivalent experience, Master's degree a plus
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Credit Decisions
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Monitor the ongoing compliance of assigned deals with the documented financing terms and conditions, portfolio performance and financial triggers and make appropriate recommendations with the aim of identifying and mitigating credit risks.
+ Assist with classification and risk rating processes. Identify data trends & deteriorating asset performance. Keep abreast of industry/ market developments and customer-specific events; consult with the Business and Underwriting on any action plans per policies (e.g., transaction classification changes).
+ Manage and report risk exposures to structured vehicles backed by various asset classes including Consumer Assets, Broadly Syndicated Loans, Middle Market Exposures within Institutional Clients Group, including derivatives exposures within the transaction
+ Perform in-depth fundamental credit analysis, by monitoring a company's financial performance, risk metrics and compliance with performance triggers (annual reviews and other credit approvals)
+ Responsibilities include research, credit analysis, risk rating assessment and active monitoring of the portfolio to identify credit migration and may include assisting with quarterly portfolio reviews
+ Compose assigned annual review memos and generate reports as required to highlight portfolio metrics for internal and external regulators
+ Model transactions for risk rating and stress testing purposes
+ Assist with special projects including stress testing, portfolio concentration analysis, internal audit/review functions, Risk Rating processes, Credit Policies and Credit Programs across product groups
+ Assist in analysis and reporting of Basel securitization parameters
+ Work with internal teams to ensure data integrity and credit risk positions are accurately reported in credit systems. Maintain organized credit files for credit, regulatory, and compliance purposes and ensuring compliance with WCR policies and processes.
**Qualifications and Experience:**
+ 3+ years of credit, portfolio management or structuring experience in a financial institution, rating agency, financial guarantor, or asset management firm; structured credit/securitization experience is a plus
+ Solid experience in structured products or credit analysis
+ Knowledge of accounting and corporate finance, financial modelling, credit and banking products, credit analytics, risk assessment, and analysis of credit agreements and other legal documentation
+ Strong analytical and quantitative skills with ability to perform, review or critique credit analysis on complex transactions
+ Strong writing, presentation and interpersonal skills
+ Strong Microsoft Office skills. Modelling experience is a plus
+ Proven ability to work with little direction and in a team
+ Excellent attention to detail
+ Willingness to learn new products and programs
+ Demonstrated accountability, self-motivation and ability to work under tight deadlines
**Education:**
+ Bachelor's degree/University degree or equivalent experience, Master's degree a plus
---
**Job Family Group:**
Risk Management
---
**Job Family:**
Credit Decisions
---
**Time Type:**
Full time
---
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review **Accessibility at Citi ( .
View the "EEO is the Law ( " poster. View the EEO is the Law Supplement ( .
View the EEO Policy Statement ( .
View the Pay Transparency Posting ( is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
7
Manager - Credit Risk Analyst (Insurance sector)- US
Mumbai, Maharashtra
MUFG Global Service (MGS)
Posted 11 days ago
Job Viewed
Job Description
About Us:
MUFG
This advertiser has chosen not to accept applicants from your region.
8
Head of Product (Travel Insurance)
Mumbai, Maharashtra
HR Yaar
Posted 7 days ago
Job Viewed
Job Description
Job Title: Product Head – Travel Insurance
Location: Lower Parel, Mumbai
Experience Required: 3-10 years in Insurance Product Management (Travel or Health Insurance domain)
Overview:
We are looking for an experienced and innovative Product Head to lead the product strategy, development, and growth for our travel insurance business. The ideal candidate will bring a strong background in InsurTech, with proven expertise in building and scaling products in the travel or health insurance domain. This is a leadership role with high visibility and impact, requiring strategic thinking, customer-first mindset, and a deep understanding of insurance technology and regulatory landscapes.
Key Responsibilities
- Define and drive the product vision, strategy, and roadmap for the travel insurance portfolio.
- Lead end-to-end product lifecycle management – from ideation, market research, design, development, and launch, to ongoing optimization.
- Partner with cross-functional teams (underwriting, claims, operations, sales, technology, marketing, compliance) to deliver innovative and customer-centric insurance solutions.
- Track market trends, competitor offerings, and regulatory changes to identify opportunities and risks.
- Develop and own KPIs for product performance, adoption, customer satisfaction, and profitability.
- Champion digital-first solutions that simplify customer journeys, improve claims experiences, and enhance engagement.
- Mentor and guide a team of product managers/associates.
Qualifications & Skills
- 3-10 years of product management experience in InsurTech, with significant exposure to travel or health insurance products.
- Strong understanding of insurance processes, regulatory requirements, and digital distribution models.
- Proven success in conceptualizing, launching, and scaling insurance products.
- Excellent analytical and problem-solving skills, with a data-driven approach to decision-making.
- Strong leadership and communication skills to influence stakeholders at all levels.
- Experience in working with technology teams to deliver scalable digital solutions.
- MBA or equivalent degree in Business, Finance, Insurance, or related field preferred.
This advertiser has chosen not to accept applicants from your region.
9