Senior Underwriter, Shared Services
Navi Mumbai, Maharashtra
SitusAMC
Posted 10 days ago
Job Viewed
Job Description
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
**The annual full time base salary range for this role is**
₹1.00 - ₹1.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
**The annual full time base salary range for this role is**
₹1.00 - ₹1.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
0
Senior Underwriter, Shared Services
Navi Mumbai, Maharashtra
SitusAMC
Posted 10 days ago
Job Viewed
Job Description
SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
This advertiser has chosen not to accept applicants from your region.
1
Consult Partner Insurance
Mumbai, Maharashtra
Kyndryl
Posted 10 days ago
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role of will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
Contribute to Profitable Growth:
-Drive significant financial outcomes through signings and revenue targets
-Ensure sustained growth and profitability, managing margin expectations and backlog growth
-Support the identification, pursuit and conversion of a pipeline of business development opportunities
-Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
Client Engagement:
-Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
-Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
-Demonstrate credibility and experience to advise and deliver on complex consulting engagement
-Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
Operational Excellence:
-Achieve individual and team utilization targets
-Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
Leadership, Management, People
-Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
Strategic Contribution:
-Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
-Align with Kyndryl's strategic vision and contribute to its execution.
-Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
-Proactively develop thought leadership and intellectual capital
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
-15+ yrs of Extensive experience in client engagement and relationship management at the CXO level
-Demonstrable ability to build and commercialize relationships with senior executives
-Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
-Effective financial acumen with experience in driving revenue growth and managing margins
-Experience of managing or supporting high-value business development activities with senior stakeholders
-Deep understanding of industry trends and technology
-Sound personal brand and presence in the industry
-Demonstrated ability to innovate and drive change
Preferred Skills and Experience
-Leadership: self-starter mindset and with client and Kyndryl outcomes top of mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, be the role model of professional excellence
-Execution: Possesses critical thinking capabilities to analyze data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious an brings innovative ideas to solve critical business problems. Clearly accountable on commitments. Able to pivot change in client and business priorities and manage work across multiple projects and teams
-Bachelor's degree or Master's degree
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Kyndryl Consult is the fastest growing business within the organization and instrumental to the company's strategic growth objectives. You will play a key leadership role across multi-disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C-suite, spanning the intersection between complex Business and IT customer solutions, transformations that impact across the entire customer Eco-system.
As a Consult Partner, you will have a pivotal role in driving profitable growth, leveraging our comprehensive capabilities to build strong client relationships, and leading your team to success. This role demands a strong presence, industry expertise, and the ability to cultivate relationships with CXO-level clients. Your leadership will be critical in fostering talent development and innovation within the organization.
This role of will also be leading the overall client engagement and delivering high quality client work alongside senior client stakeholders. Working in a transaction environment which may be pre or post deal, planning post deal implementation, and ultimately supporting execution. Partners will be focused on financial impact, utilization and contribution, client impact and leadership.
Contribute to Profitable Growth:
-Drive significant financial outcomes through signings and revenue targets
-Ensure sustained growth and profitability, managing margin expectations and backlog growth
-Support the identification, pursuit and conversion of a pipeline of business development opportunities
-Undertake scoping and fee negotiation on engagements, while enduring profitability and understanding and containing risk
Client Engagement:
-Build and maintain deep relationships with client CXOs and be seen as the 'go to' person and a trusted advisor by senior executives
-Leading C-level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
-Demonstrate credibility and experience to advise and deliver on complex consulting engagement
-Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; Secure client references
Operational Excellence:
-Achieve individual and team utilization targets
-Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction
Leadership, Management, People
-Lead by example; Fostering a culture of continuous personal and professional development and challenging our people to be curious and innovative and supportive for each other. At the same time ensuring that all outcomes are commercially focused, value adding and effectively executed
Strategic Contribution:
-Utilize industry and technology expertise to shape and drive the company's strategic initiatives.
-Align with Kyndryl's strategic vision and contribute to its execution.
-Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry.
-Proactively develop thought leadership and intellectual capital
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
**Who You Are**
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Skills and Experience
-15+ yrs of Extensive experience in client engagement and relationship management at the CXO level
-Demonstrable ability to build and commercialize relationships with senior executives
-Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting, corporate or public sector environment
-Effective financial acumen with experience in driving revenue growth and managing margins
-Experience of managing or supporting high-value business development activities with senior stakeholders
-Deep understanding of industry trends and technology
-Sound personal brand and presence in the industry
-Demonstrated ability to innovate and drive change
Preferred Skills and Experience
-Leadership: self-starter mindset and with client and Kyndryl outcomes top of mind. Ability to mentor and mentee, create an environment and workplace of choice for peers and team members, be the role model of professional excellence
-Execution: Possesses critical thinking capabilities to analyze data and inputs with objectivity and provide strategic roadmaps and recommendations. Always intellectually curious an brings innovative ideas to solve critical business problems. Clearly accountable on commitments. Able to pivot change in client and business priorities and manage work across multiple projects and teams
-Bachelor's degree or Master's degree
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative
Mumbai, Maharashtra
Concentrix
Posted 10 days ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
3
Customer Service Representative
Thane, Maharashtra
Concentrix
Posted 10 days ago
Job Viewed
Job Description
Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (
This advertiser has chosen not to accept applicants from your region.
4
Customer Service Representative
Mumbai, Maharashtra
Rentkar
Posted 1 day ago
Job Viewed
Job Description
Customer Service Executive – Rentkar
CTC: ₹1.8 – 3 LPA
Location: Andheri East, Mumbai (On-site)
About RentkarRentkar is India’s fastest-growing rental platform for tech gadgets and lifestyle products – from PS5 consoles and gaming laptops to GoPros, cameras, guitars, and more . With zero-deposit rentals and same-day delivery, we’re redefining how people experience technology.
Role OverviewWe’re looking for a Customer Service Executive to handle customer queries and provide seamless support for Rentkar’s wide range of products. You’ll be the first point of contact for our gamers, creators, musicians, and tech enthusiasts—making sure their rental experience is smooth, reliable, and delightful.
Key Responsibilities- Respond to customer queries via phone, WhatsApp, email, and chat.
- Assist customers with product knowledge, rental process, delivery timelines, and troubleshooting .
- Coordinate with operations and logistics teams for timely deliveries and pickups.
- Maintain detailed records of customer interactions and ensure proper follow-ups.
- Handle escalations with empathy and professionalism.
- Share customer feedback with the product/ops teams to improve service quality.
- 0–2 years of experience in customer service (tech, e-commerce, or rental industry preferred).
- Strong communication skills (English & Hindi required, local language a plus).
- Comfort with basic tech platforms (CRM tools, WhatsApp Business, Google Workspace).
- Patience, empathy, and problem-solving mindset.
- Interest in gadgets, gaming, or music is a strong advantage.
- Competitive salary (₹1.8 – 3 LPA).
- Opportunity to work with India’s #1 rental platform for tech gadgets.
- Growth path into Customer Success / Operations / Product roles as Rentkar expands.
- Fun, youthful work culture with gamers, creators, and musicians all around you.
This advertiser has chosen not to accept applicants from your region.
5
Walkin Interview for Insurance Operation - US Shift
Mumbai, Maharashtra
WTW
Posted 1 day ago
Job Viewed
Job Description
Walkin Interview at WTW
Interview Date and Time : 2 September 2025 Tuesday
Interview Timing : 2PM to 3.30 PM
Interview Location: Address: WTW, 7th floor, A&B Wing, ithink Techno Campus, Pokharan Road 2, Subhash Nagar, Thane- . Landmark Beside Viviana Mall
Job Title: Advisor / Sr Advisor
Job Location: Vikhroli
Job Range: 1 Years to 5 Years Max
Work Style: Hybrid
Shift Timing : 6:30PM Onwards
Note: Candidate who have worked in night shift US Shift are eligible for this role
Role & Responsibility
- Deliver as per the KPIs defined for the role. To always maintain set SLA Accuracy/quality, TAT standards prescribed by the Business Unit. Manage volumes and delivery expectations as per business requirement
- Being apt in managing time sensitive work with high level of eye for detail and in collaboration with colleagues across geographies
- Active engagement with stakeholders to ensure effective delivery of service to our clients
- Schedule adherence and punctuality
- To develop excellent understanding of Processing systems quickly.
- Ensure that all statutory and company procedures are followed while processing work to protect clients, colleagues and the business interests of the company Top 5 Competencies
- Client Focus
- Adaptability/Manage Change
- Team Work
- Willingness to Learn and Implement
- Time Management
Required Qualifications, Skills, Knowledge, Experience
Qualifications: Graduate in any field.
Shift timing: 6.30 PM onwards. We work in 3 shifts and candidate should be open to work in any of them per business requirement. (6.30 PM- 3.30 AM, 8.30 PM- 5.30 AM, 10.30 PM-7.30 AM)
Skills:
- Good interpersonal skills
- Excellent written and verbal communication skill
- MS Office - Basic
- Eye for detail
- Passionate about quality
This advertiser has chosen not to accept applicants from your region.
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6
Customer Service Representative
Mumbai, Maharashtra
NetRTech Solutions LLP
Posted 1 day ago
Job Viewed
Job Description
Job description
Company Description
NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.
Role Description
This is a full-time on-site role for a Customer Service Representative. The Customer Service Representative will be responsible for providing excellent customer support, ensuring customer satisfaction, and delivering a positive customer experience. The role will involve interacting with customers, addressing their inquiries and concerns, and providing timely and efficient solutions.
Qualifications
- Customer Service Representatives
- Customer Support
- Customer Satisfaction
- Customer Experience
- Strong verbal and written communication skills
- Ability to empathize with customers and provide exceptional service
- Problem-solving and conflict resolution skills
- Good organizational and time management skills
- Prior customer service experience is a plus
- Bachelor's degree in a related field is preferred
- HSC 6 months
- Graduation fresher
Salary: Offred up to 4 LPA
Job Location - Mumbai
Hiring location
Western Railway: - Churchgate to Mira Road
Central Railway: - CST to Thane
Harbour Railway: - Masjid to Vash i
Thanks & regards,
HR Team.
This advertiser has chosen not to accept applicants from your region.
7
Customer Service Representative
Mumbai, Maharashtra
TP
Posted 1 day ago
Job Viewed
Job Description
Teleperformance is hiring for Customer Support Executive role.
The candidate should have Excellent communication skills.
Immediate Joiners are highly preferrable.
6 months - 2 years of experience required.
Shifts: 5 Days working/ 2 rotational week offs (Should be open for Night Shifts)
Qualification: HSC can also apply
Location: Malad, Mumbai
Please share your Resumes at
This advertiser has chosen not to accept applicants from your region.
8
Senior Manager - Data Engineer - Insurance
Mumbai, Maharashtra
Marsh McLennan
Posted 1 day ago
Job Viewed
Job Description
We are looking for a talented and dynamic individual to join our Data Engineering team at Marsh Mc Lennan. This role is based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office:
We will count on you to:
- Understand the business and the nuances of each UK Specialty to and become the principal insurance domain specialist.
- Understand the dynamics of the UK & Global markets and the implication on the specialties and the way they run their business
- Develop a deep understanding of Digital trading platforms and other systems to optimize them for the business
- Gain a thorough understanding of the digital placement data and how it interacts with the larger Marsh data eco-system
- Build consolidated views using disparate data sources and placement data that includes Coverages, Exposures, Losses and trading data that can provide insights
- Solve business pain points using “Business Consultant” skills using data and technology – lies with the business and data leaders
- Leverage data and domain expertise to conceptualize and deliver on ambiguous projects with specific revenue potential e.g. help place a new energy facility in the London market with placement data
What you need to have:
- Bachelor’s/Master’s degree in Computer Science/Statistics/Mathematics/Economics/ Engineering discipline
- 10-12 years of experience in BI and reporting – should have worked on Enterprise wide reporting systems and built dashboards and reports from the ground up
- 2-3 years of Team Management experience handling a minimum team size of 2-3 analysts
- Problem solving within the constraints of a corporate IT environment.
- Ability to think independently and define KPI’s that align with the business strategy and goals
Technical Skills:
- Data Engineering and Data transformation skills – SQL or Oracle
- Data Visualization – Power BI is a must have, tableau or Qlik would be a good to have
- Exposure and familiarity with cloud platforms like Databricks on Azure and AWS
- Ability to optimize data pipelines to perform complex data transformations
People and Team:
- Institutionalize the business and domain knowledge gained through Knowledge management principles and techniques
- Coaching and mentoring the team on a day-to-day basis to enhance their domain knowledge and business understanding
- Build technical capability for self and the team starting with AWS data bricks and other cloud technology that will be required to deliver solutions
Soft Skills:
- Understanding requirements, excellent communication skills and stakeholder management are crucial skills.
- Ability to communicate complex data in a simple and actionable way.
What makes you stand out?
- Built reporting systems using cloud platforms like AWS or Azure
- Familiarity with insurance terminology and digital trading platforms like Whitespace
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh , Guy Carpenter , Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X .
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
This advertiser has chosen not to accept applicants from your region.
9