953 Insurance jobs in Mumbai

We live in an increasingly complex world. Companies these days are either born global or are going global at record speed. Business and geopolitics are forging an entirely new dynamic and consumers now expect financial services to be a seamless part of their digital lives. **Citi** is a bank that's uniquely positioned for this moment. Through our vast global network and our on-the-ground expertise, we can connect the dots, anticipate change and empathize the needs of our clients and customers in ways that other banks simply cannot.
We're currently looking for a high caliber professional to join our team as **Commercial Bank Underwriter** based in Mumbai, India.
This role is part of the Commercial Lending Management Unit that falls under the Institutional Credit Management (ICM) umbrella. ICM is an in-business, first line of defense (1LoD) function within Citi, dedicated to end-to-end wholesale credit risk (WCR) management. ICM covers numerous products, clusters and lines of businesses (LoBs) - all while providing the controls and support necessary to help reduce Citi's risks.
**In this role, you're expected to:**
+ Interface with and support bankers in underwriting requests for commercial credit extensions for new and existing clients with ownership responsibilities for sound credit decisions and compliance with internal procedures/credit risk policy guidelines and standards.
+ Prepare a detailed written credit summary of commercial applicants requesting credit by analyzing the business, interpreting the finance need, identifying the strengths and prevailing risk factors and rendering a final credit decision.
+ Perform detailed financial analysis on companies, including trend and ratio analysis, and interpret the financial information.
+ Perform credit and personal financial statement analysis on individuals, guarantors, and co-borrowers in order to assess repayment capacity based on cash flow statements, tax returns, and statements.
+ Perform industry and geographical research and other due diligence as needed.
+ Maintain a solid understanding of Citibank products and services - within Small Business/Commercial Banking and the broader organization.
+ Maintain compliance with Citibank credit policies/practices and regulatory policies, to ensure business unit is in adherence to the above and receives satisfactory ratings from internal and external auditors.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**As a successful candidate, you'd ideally have the following skills and exposure:**
+ 2 - 5 years prior experience in credit risk management or equivalent training and experience preferably in the financial services industry.
+ Ability to apply credit and risk principles toward business goals.
+ Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency.
+ Must be highly organized and able to work in a fast-paced environment managing multiple projects and possess effective.
+ Interpersonal, organizational and analytic skills.
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.
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**Job Family Group:**
Risk Management
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**Job Family:**
Credit Decisions
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**Time Type:**
Full time
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**Most Relevant Skills**
Analytical Thinking, Constructive Debate, Escalation Management, Financial Analysis, Policy and Procedure, Policy and Regulation, Product Knowledge, Risk Controls and Monitors, Risk Identification and Assessment.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **The role requires a comprehensive understanding of custody and fund accounting.**
**Responsibilities:**
+ Manage a portfolio of high-profile **Custody** clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
+ Provide coaching and support to team and serve a point of contact for **escalations.**
+ Develop and maintain client portfolio through regular calls and face to face interaction, as needed
+ Inform clients about problems (system failures, market issues) and provide regular resolution updates
+ Advise on and advocate the implementation of process improvement and reengineering to improve client experience
+ Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
+ Escalate customer feedback, processing delays and errors appropriately
+ Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
+ Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
+ Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 2-5 years of customer experience
+ Relevant experience (business/financial environment) preferred
+ **The role requires a comprehensive understanding of custody and fund accounting.**
+ Demonstrated project management and organizational skills to prioritize multiple tasks
+ Proven self-reliance and accountability and ability to manage risk
+ Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
+ Proven investigative and analytical skills
+ Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results
**Education:**
+ Bachelor's degree/University degree or equivalent experience
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**Job Family Group:**
Customer Service
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**Job Family:**
Institutional Customer Service
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**Time Type:**
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
Customer Financial Services, Customer Queries, Customer Service, Customer Service Resolution.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
**The annual full time base salary range for this role is**
?1.00 - ?1.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additional information as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ 5+ years of recent US mortgage front-line underwriting experience
+ Experience with compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Experience analyzing and calculating qualifying income from various tax documents
+ Experience analyzing of credit reports and bank statements calculation of qualifying income from various tax documents,
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) and experience of working on Non-QM loans would be preferred.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction with superior verbal and written communication skills
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

SitusAMC is where the best and most passionate people come to transform our client's businesses and their own careers. Whether you're a real estate veteran, a passionate technologist, or looking to get your start, join us as we work together to realize opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with one of our amazing careers, so that we can help you realize your potential and career growth within the Real Estate Industry. If you are someone who can be yourself, advocate for others, stay nimble, dream big, own every outcome, and think global but act local - come join our team!
Essential Job Functions:
+ Review and verify loan applications and support documentation.
+ Analyze loan risk and request additionalinformation as necessary.
+ Ensure compliance with regulatory standards.
+ Ensure compliance with company policies and guidelines.
+ Perform required analysis of property appraisal to ensure subject properties meet the company's appraisal criteria.
+ Determine and document loan conditions, communicate requirements, and/or decisions.
+ Identify portfolio risks resulting from the client's underlying business practices.
+ Document and effectively communicate reasons for the approval/rejection of loans.
+ Effectively partner with Loan Set Up, Compliance Reviewers, Funders, Client Relationship Manager, and other operations staff to ensure smooth and efficient processing of all loans in the pipeline.
+ Such other activities as may be assigned by your manager.
Qualifications/ Requirements:
+ Experienced professional with 5+ years of industry and/or relevant experience, typically with 1+ years in an Associate level role or external equivalent.
+ 10+ years of recent US Mortgage, mortgage front-line underwriting experience.
+ compliance review/ Disclosures Preparation/ Closing/ Doc Preparation and/or due diligence (post-close) experience in the residential mortgage industry
+ Knowledge and familiarity with current mortgage policies/procedures, compliance laws and regulations-including TRID-and understanding of mortgage regulatory changes.
+ High producer with attention to quality
+ Strong commitment to customer service and satisfaction
+ Excellent time management skills
+ Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
+ Detail oriented, with superior verbal and written communication skills
+ Strong PC skills, with demonstratedproficiency with Microsoft Office.
+ Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
+ Demonstrate professional behaviour including:
+ Positive attitude
+ Punctuality
+ Dependability
+ Understanding and adherence to company policies and procedures
+ Demonstrated understanding of mortgage guidelines and policies for VA, FHA, FNMA, FHLMC & USDA
+ Analysis and Calculation of qualifying income from various tax documents such as 1040s, Schedule E, 1065, 1120, 1120S, K1, transcripts, etc.
+ Analysis of Credit Reports and Bank Statements
+ Experience with both AUS and manual underwriting methods including DU and LP.
+ Working knowledge of running and reviewing third party loan-level Fraud Reports (Fraud Guard, Fraud Manager or DRIVE) would be preferred.
+ Experience of working on Non-QM loans (Jumbo and Bank Statement Programs) in addition to AUS loans would be preferred
**Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. SitusAMC does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to SitusAMC in any manner will be considered SitusAMC property, and SitusAMC will not pay a fee for any placement resulting from the receipt of an unsolicited resume.**
**The annual full time base salary range for this role is**
?1.00 - ?1.00
Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and SitusAMC Senior Management approval.
SitusAMC offers a comprehensive and competitive benefits plan.
SitusAMC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.

Job Location
MUMBAI GENERAL OFFICE
Job Description
The Customer Service Coordinator is role is focused on Service Delivery for GCR in IMEA. This is the essential link and guide resource across the RBU/ SMO business Teams, third party Vendor Operations and GCR contact for IMEA. The role is accountable for ensuring Vendor Operations can operate optimally and effectively by providing an independent assessment of the quality of systems and ensuring compliance. May have a variety of responsibilities based on the unique position, primarily including providing key support for managing relationships with customers and/or third-party vendors and resolving customer issues. May also be responsible for maintaining accurate customer records and collecting, tracking, and reporting data on key metrics related to the account/client.
Job Qualifications
HOW SUCCESS LOOKS LIKE
+ Team Collaboration and Leadership: Smooth Coordination across teams and effective problem solving.
+ Process Improvement & Innovation: Leveraging Technology or Process enhancements to increase efficiency and client satisfaction.
+ On Time Delivery : Services delivered on Time, within scope and meeting SLA's
+ Leadership in Audits : Lead audits with a high-performing team, effectively managing key stakeholders to drive compliance and quality improvements.
+ Continuous Learning : Demonstrate agility in learning and acquiring new skills to adapt to evolving Consumer Relations landscapes.
RESPONSIBILITIES OF THE ROLE
+ Service Expertise : Provide expert guidance on quality system standards to ensure client needs are met with precision and compliance.
+ Delivery Planning : Lead and coordinate service delivery schedules (e.g., audits), ensuring timely execution aligned with client expectations.
+ Client Coordination : Act as the key liaison between internal teams (QA, Brand, Sales, Etc ) and client stakeholders to ensure smooth scheduling, updates, and issue resolution.
+ Timely Execution : Ensure deliverables (e.g., audits) are completed within agreed timelines, managing delays and communicating updates to leadership and clients.
+ Independent Management : Handle service delivery independently or with support teams depending on complexity, ensuring consistency and quality.
+ Pre-Engagement Prep : Conduct planning meetings, gather necessary information, and align agendas and objectives with clients and internal teams.
+ Team & Role Alignment : Clarify roles within the Vendor team to ensure accountability and efficient collaboration.
+ Issue Escalation Management : Monitor system for potential risks or escalations and promptly communicate to senior leadership for proactive resolution.
+ Training & Support : Partner with internal teams to deliver client education and support on compliance, systems, and industry standards.
+ Reporting & Communication : Prepare and present service delivery outcomes in a clear, structured format per client and corporate standards.
+ Bring out the best - Build strong productive relationships with Customers and GCR Teams. Be flexible and experiment, identify new opportunities to deliver.
ROLE REQUIREMENTS
+ Client Communication : Exceptional verbal and written communication skills to engage, inform, and influence clients and stakeholders effectively.
+ Relationship Building : Strong interpersonal skills to build trust, manage expectations, and foster long-term client partnerships.
+ Service Delivery Expertise : Solid understanding of service operations, quality assurance, and compliance to ensure high delivery standards.
+ Leadership & Collaboration : Ability to lead cross-functional teams in a matrixed environment, ensuring seamless coordination and alignment.
+ Business & Customer-Centric Mindset : Clear understanding of client needs, with the ability to align service delivery to support their business goals.
+ Technology & Innovation : Comfortable using digital tools and platforms; continuously seeks ways to improve processes through innovation and data-driven insights.
+ Presentation Skills : Able to translate complex service or compliance information into clear, client-facing presentations and reports.
PREREQUISITES
+ Quality Assurance Knowledge : Proven experience with Quality Monitoring and providing feedback to Team and Advisors.
+ Problem-Solving Ability : Skilled in identifying root causes and implementing long-term, systemic solutions.
+ Compliance Knowledge : Strong grasp of Consumer Relations frameworks and compliance standards.
+ Influencing & Leadership : Ability to influence and lead across various levels and functions.
+ Cross-Functional Collaboration : Experience working effectively across teams, functions, and geographies.
About us
We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.
Visit to know more.
We are an equal opportunity employer and value diversity at our company. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, HIV/AIDS status, or any other legally protected factor.
"At P&G, the hiring journey is personalized every step of the way, thereby ensuring equal opportunities for all, with a strong foundation of Ethics & Corporate Responsibility guiding everything we do.
All the available job opportunities are posted either on our website - pgcareers.com, or on our official social media pages, for the convenience of prospective candidates, and do not require them to pay any kind of fees towards their application."
Job Schedule
Full time
Job Number
R000129602
Job Segmentation
Experienced Professionals (Job Segmentation)

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
**Position Title:** Service Planner II
**Location:** Mumbai
**Position Description**
Position is responsible for proactive handling of incoming Work orders logged, & planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility. The SC is also responsible for ensuring that all available resources in the designated territory are effectively utilized and predefined service levels are consistently achieved and contractual agreements met.
**Key Areas of Responsibility:**
The main duties of the Service Coordinator include the following:
- Proactive planning, prioritizing, and assigning all outstanding work order tasks for Customer Engineers, ensuring the prompt delivery of service to meet our contractual terms and conditions
- Monitoring and controlling all outstanding work orders within specific geographical areas as assigned including resources and parts.
- Identifying and escalating to the Team Leader or the Territory Manager, or the correct person, any situation that will cause a work order to exceed the specific contractual response or fix time.
- Movement of engineers across territory boundaries is necessary to fill any skill or resource shortfall.
- Performing predefined start and end of day processes within the CALL MANAGEMENT.
- Recording any requested information for customer complaints referred by any outside source and managing escalations as defined.
- Maintaining effective and timely communication with engineers, obtaining regular progress updates for outstanding work orders, and handling all messages that are required to be transmitted to CEs within the territory.
- Providing a central point of communication for engineers and handling any incoming telephone messages that may require to be transmitted to the engineers within the territory.
- Utilizing information provided by Territory Managers to maintain the current duty roster/CE schedule, record all incidents relating to CE availability, sickness, holidays, and planned work commitments. Regularly inspecting any holiday and absence tools used by the Territory Managers.
- Escalating to the team leader and territory manager when available CE resource levels fall below the determined specified limit and reporting daily records regarding CE availability and workload.
- Ensuring the correct and timely closure and completion of all work orders
- At call closure, verifying entitlement of the correct serial number for the device being repaired, and ensuring correct bill type is included in each call to ensure that all cash and charge revenues are billed, except where automatic closure by the CE is available.
- Provide parts management/coordination (working with Logistics for SLA'S) as assigned
- Follow Global Call Management tools, process and procedures as documented and posted in GP&S
Scope
Proactively plans, prioritizes, and assigns all outstanding work order tasks for Customer Engineers and ensures the prompt delivery of service to meet our contractual terms and conditions
Work Environment
- The work environment may require rotation in work hours, weekend or holiday hours, and/or extended hours, as needed, to accommodate 7 X 24 operations
- The position involves prolonged periods of PC and telephone usage.
- The Service Coordinator is accountable for continuously receiving and handling high volumes of work orders
- The Service Coordinator works in a team environment and interacts with multiple internal customers.
- Reports to the CALL MANAGEMENT Team Leader Education and Background Education and Experience Requirements
- Graduate in any discipline with two to three years experience in the area of Coordination / customer Service and Support preferred
- Basic PC literacy
- Keyboard proficiency
- Understanding of geographical areas and ability to utilize mapping tools for assigning work orders
- Understanding of Windows-based applications/tools
- Relationship building skills
- Excellent communication skills, verbal and written as well as listening skills"
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Thane - G-Corp, Maharashtra
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Mumbai - Magnus Towers, 501, 5th
Language Requirements:
Time Type:
Full time
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