115 Investigation jobs in India

Role Responsibilities:

• Conduct investigations into fraud cases across banking products
• Prepare detailed investigation and vigilance reports
• Perform field visits and surprise checks for preventive vigilance
• Coordinate with internal departments and external authorities for case handling

Job Requirements:

• Graduate with 3–5 years of experience in vigilance or fraud investigation
• Strong knowledge of banking operations and fraud typologies
• Excellent documentation and analytical skills
• Willingness to travel for field-based investigations

Skills Required
fraud investigation , Digital Banking, Report Writing

• Monitor fraud queues to eliminate the fraud risk from the customer accounts and ensure risky transactions are stopped
• Conduct thorough investigations using internal tools to detect fraudulent activity
• Review chargeback data to identify meaningful patterns
• Provide insights on fraud trends for different Toast fintech products
• Discuss and work on the escalations to provide best solutions for customers
• Suggest and implement improvements to existing fraud SOPs and methodologies
• Provide insights to Data Analyst, Product and Engineering Teams to improve the existing fraud tools and procedures.

Roles :

• Risk Assessment & Management.
• Fraud and Financial Crime Prevention.
• Internal Controls and Monitoring.
• Reporting and Documentation.
• Fraud and Financial Crime Prevention.
• Liaison with Regulators and Auditors.
• Risk Mitigation Strategy Development
• SAR/ATO/MONEY MULE

Desired Candidate Profile:

• Possess good analytical skills - detail oriented
• Possess good communication skills, both oral and written
• With min 2 years Exp and above Mandatory
• Have a good attitude - should be committed to the work
• Work Location Bangalore
• Looking for International Banking Experience

Qualifications & Experience:

• Education: Graduate with Exp can apply
• Experience: 1-4years of experience in risk management, compliance, or internal audit. Experience in financial services, banking, or the relevant industry is a plus.

Skills Required
Analytical Skills, SAR, Internal Audit, Risk Management

Description
Job summary
Investigation Specialist (Work from Home)
"Please note that this job is a seasonal role (FTC) on the payroll of Amazon."
About the team
The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.
These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
Key job responsibilities
This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
Basic Qualifications
- - Education Qualification: Graduate in any discipline
- - Work Experience: 0 to 5 years
- - Communication Skills- Excellent communication skills (written and spoken) in English language
- - Ability to handle and interpret large sets of data
- - Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
- Preferred qualifications
- - Demonstrated problem solving and analytical skills
- - Proven ability to work productively and efficiently in an independent setting
- - Proven ability to clearly communicate with managers and associates at all levels
- - Global perspective and solid understanding of business objectives
- - Excellent attention to detail and work with the highest level of accuracy
- Additional Information:
- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
- Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Description
Investigation Associate - Level 2 (Work from Home)
"Please note that this job is a seasonal role (FTC) for 9 months on the payroll of Amazon."
About the team
Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.
These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.
Key job responsibilities
This includes, but is not limited to:
- Researches and evaluates facts surrounding seller transactions
- Takes appropriate action on investigated transactions based on established standard operation procedure and tools
- Documents their actions by providing detailed annotations
- Communicates with external customers via phone or email during the investigation process
- Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
- Understand the issue and make best use of the available resources to resolve it
- Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
- Communicate with internal and external stakeholders
- Understand performance metrics to create analysis for driving business goals
- Meet predetermined and assigned productivity targets and quality standards
A day in the life
These investigators review the Safe-T claims raised by the sellers and take Grant / Nogrant decisions basis the evidence provided.
About the team
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.
Basic Qualifications
- Education Qualification: Graduate in any discipline
- Work Experience: 0 to 1 years
- Communication Skills- Excellent communication skills (written and spoken) in English language
- Ability to handle and interpret large sets of data
- Demonstrated ability to work in a team in a very dynamic environment
Preferred Qualifications
- Demonstrated problem solving and analytical skills
- Proven ability to work productively and efficiently in an independent setting
- Proven ability to clearly communicate with managers and associates at all levels
- Global perspective and solid understanding of business objectives
- Excellent attention to detail and work with the highest level of accuracy
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Investigation Associate - Level 2 (Work from Home)

"Please note that this job is a seasonal role (FTC) for 9 months on the payroll of Amazon."

About the team

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.


Key job responsibilities
This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards


A day in the life
These investigators review the Safe-T claims raised by the sellers and take Grant / Nogrant decisions basis the evidence provided.

About the team
The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

BASIC QUALIFICATIONS

• Education Qualification: Graduate in any discipline
• Work Experience: 0 to 1 years
• Communication Skills- Excellent communication skills (written and spoken) in English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy


Our inclusive culture empowers Amazonians to deliver the best results for our customers.

Job summary

Investigation Specialist (Work from Home)

"Please note that this job is a seasonal role (FTC) on the payroll of Amazon."

About the team

The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.


Key job responsibilities
Key job responsibilities

This includes, but is not limited to:
• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards

BASIC QUALIFICATIONS

- • Education Qualification: Graduate in any discipline
- • Work Experience: 0 to 5 years
- • Communication Skills- Excellent communication skills (written and spoken) in English language
- • Ability to handle and interpret large sets of data
- • Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

- Preferred qualifications
- • Demonstrated problem solving and analytical skills
- • Proven ability to work productively and efficiently in an independent setting
- • Proven ability to clearly communicate with managers and associates at all levels
- • Global perspective and solid understanding of business objectives
- • Excellent attention to detail and work with the highest level of accuracy
- Additional Information:
- Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational - changes every 3-4 months')
- Weekly Off: Rotational two- consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days changes every 3-4 months)
-

Description

About the team

The mission of Shopping Experience Protection Operations is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

Selling partner risk operations investigator will be responsible for a wide range of duties related to the investigation and Elimination of online ecommerce risk. They will have experience in the ecommerce payments space, previous trust and safety experience and experience succeeding in a customer-driven workplace. Investigators will be analytical and capable of succeeding in a fast-paced team environment.

These Investigator position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

SPRO Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Basic Qualifications

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce

Preferred Qualifications

• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy

Skills Required
Customer Service, Microsoft Office, Investigation

DESCRIPTION

Investigation Associate - Level 2 (Work from Home)

'Please note that this job is a seasonal role (FTC) for 12 months on the payroll of Amazon.'

About The Team

Amazon India is seeking dedicated, hardworking, analytical candidates with a proven track record of performance and results-oriented thinking, to join the Transaction Risk Management Team in Bangalore. Candidates will be responsible for a wide range of duties related to the investigation and elimination of online ecommerce risk. Ideal applicants will have experience in the ecommerce payments space, previous trust and safety experience, and experience succeeding in a customer-driven workplace. All candidates will be analytical and capable of succeeding in a fast-paced team environment.

These Investigators position relies on excellent judgment to plan and accomplish goals and will work under very limited supervision of the Manager. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.

The Transaction Risk Investigator will be required to engage in frequent written and verbal communication with department management, risk analysts, risk engineers, other company associates and third-parties to accomplish goals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overall contribution to the development of the department.

Key job responsibilities

This Includes, But Is Not Limited To:

• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedure and tools
• Documents their actions by providing detailed annotations
• Communicates with external customers via phone or email during the investigation process
• Communicates with internal customers and peers in person, via email, annotations and phone during and following the investigation process
• Understand the issue and make best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards

A day in the life

These investigators review the Safe-T claims raised by the sellers and take Grant / Nogrant decisions basis the evidence provided.

About The Team

The mission of Selling Partner Risk Operations (SPRO) is to build trust with all its Customers & Partners - Buyers, Brands, Vendors, Sellers, and Employees - in reality and perception. Scaling through technology, analytics & science and inverting the curve on headcount & cost growth. Being a center of excellence that develops technology, science, and processes to achieve our goals in a fashion that is scalable, decoupled and easily leveraged across Amazon and externally.

BASIC QUALIFICATIONS

• Education Qualification: Graduate in any discipline
• Work Experience: 0 to 1 years
• Communication Skills- Excellent communication skills (written and spoken) in English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment

PREFERRED QUALIFICATIONS

• Demonstrated problem solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy

Skills Required
Problem Solving, Critical Thinking, Research Skills

Study and examination of Systems & Procedures followed in various departments, identify corruption prone areas and suggest remedial measures to minimize scope for corruption or malpractices.
- Field Investigations.
- Ensure speedy processing of vigilance cases at all stages.
- Ensure that the processing of the Investigating Officer's Report for final orders of the Disciplinary Authority is done properly and quickly.
- Coordination with Local Administration & Liaison team of the bank.
- Review of investigation reports.
- Organize, conduct surprise checks in sensitive & corruption prone areas
- Handling of cases received under CRM including CBS Queries.
- Quality of Investigations and Investigation Reports conducted during the Year.
- Analysis of cases and reporting to appropriate Authorities & Follow-up.
- Maintenance of MIS Data/Records.
- Quality of Communication/Correspondence/E-mails.
- Inter Personal Relations with Seniors/Peers.

**Salary**: ₹550,000.00 per year

**Benefits**:

- Cell phone reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 4 years (preferred)
- vigilance: 4 years (preferred)