1161 IT Operations jobs in Hyderabad

R1 is a leading provider of technology-driven solutions, dedicated to helping hospitals and health systems optimize their financial systems and enhance patient experiences. We stand out by integrating the expertise of a global workforce of revenue cycle professionals with the industry's most advanced technologies, including sophisticated analytics, AI, intelligent automation, and workflow orchestration.
R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place To Work Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.
With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.
**Designation** : Operations Manager
**Location:** Hyderabad
**Reports to (level of category)** : Senior Operations Manager
**Role Objective:**
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.
**Essential Duties and Responsibilities:**
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Day-to-day operations
People Management (Work Allocation, On job support, Feedback & Team building)
Performance Management (Productivity, Quality, One-On-One sessions, KRA, PIP)
Reports (Internal and Client performance reports)
Work allocation strategy
CMS 1500 & UB04 AR experience is mandatory.
Span of control - 80 to 100
Thorough knowledge of all AR scenarios and Denials
Expertise in both Federal and Commercial payor mix
Excellent interpersonal skills
Should be capable to interact with US clients and manage escalations
**Qualifications:**
Graduate in any discipline from a recognized educational institute
Good analytical skills and proficiency with MS Word, Excel and PowerPoint
Good communication Skills (both written & verbal)
**Skill Set:**
Candidate should be good in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials.
Ability to interact positively with team members, peer group and seniors.
Demonstrated ability to exceed performance targets.
Ability to effectively prioritize individual and team responsibilities.
Communicates well in front of groups, both large and small.
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
Visit us on Facebook ( is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation and workflow orchestration.
Headquartered near Salt Lake City, Utah, R1 employs over 29,000 people globally.

The Operations Coordinator is responsible for processing shipments, tracking and tracing, and communicating with customers and other departments.
Responsibilities
+ Enhance customer relationships by identifying areas for improvement in the overall customer experience
+ Develop and maintain relationships with cross-functional departments, as well as carriers, vendors, and other service providers
+ Communicate with customers in person and/or through calls, emails, digital platforms and ticketing systems
+ Process shipping requests, generate internationally-compliant documents and manage shipment exceptions according to SLA
+ Tracking & monitoring inbound/outbound shipments ensuring to meet KPIs and OKRs as agreed to with the client
+ Coordinate and collaborate with multiple parties including customer stakeholders, warehouses, carriers, service providers and onsite team members to resolve any issues that may arise and escalate as necessary
+ Maintain knowledge of customer and company policies on all aspects of product movement
+ Identify and suggest corrective actions for ongoing incidents, delivery issues, opportunities and SOPs
+ Identify and articulate process improvement ideas to support operations
+ Create documented process for customers when requested - SOP/SWI creation
+ Support the implementation of company's culture within the team
+ Work towards individual and department Key Performance Indicators (KPIs)
+ Stay up to date with the best practices in supply chain, techniques and best practices and proactively apply new knowledge to improve processes
+ Meets company standards of 52 hours training per year per employee.
+ Attend training classes when required.
+ Complete mandatory training when required.
+ Should be able to work in 8:00PM IST- 5:00AM IST.
+ Bachelor's degree or equivalent working experience
+ 1-2 years of experience in logistics and/or high volume customer service roles
+ Fluent in English; excellent written and oral communication skills
+ Excellent customer service skills
+ Strong organizational, communication and problem-solving skills
+ Self-starter with the ability to triage and prioritize tasks in a fast-paced environment
+ Analytical mindset with the ability to interpret data and make informed decisions
+ Possesses a positive, can-do attitude
+ Strong knowledge of Microsoft Office, Google Workspace
All your information will be kept confidential according to EEO guidelines.

Job Title:
Representative, Operations
Job Description
The Representative Customer Service / Technical Support position interfaces with customers via inbound and / or outbound calls, Emails / Chats or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's product or services.
Experience - Fresher or any experience
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content curation, moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviours.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
- Confirm customer understanding of the solution and provide additional customer education as needed
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries from customer and resolve the same independently
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Concentrix (including any employee or any affiliates) or any authorized third party (consultants / agencies / vendors) who assist in recruiting activities ever asked for any recruitment, processing or any other kind of fees in exchange for a job offer, or for any other recruitment related activities.
Location:
IND Hyderabad - Unit No. 601, 6th Flr, Maximus Building 2A
Language Requirements:
Time Type:
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Role: Operations Consultant

Who We Are:

Streamliners is a management consulting firm specialized in rapid efficiency improvements, operational excellence, and fast turnaround. We help manufacturers and private equity owned portfolio companies in North America and Europe solve complex operational challenges to maximize profit margins and gain competitive advantage. At our core, we are doers. We work closely with clients in various industries to execute the steps required to achieve performance improvements.

Who You Are:

A experienced and self-directed problem solver. A change management champion. You not only work well with others, but also can operate autonomously with little direction. You go the extra mile, and your entrepreneurial drive and intellectual curiosity have helped you garner a track-record of achievement.

You should feel second nature conducting & leading the following analysis:

• Process Capacity & Utilization Modeling
• Bottleneck Analysis
• Waste Reduction
• Warehouse Restructuring
• KPI Creation
• Root Cause Analysis
• Workforce Analysis

The Role:

You will work alongside other consultants and clients, typically on site, to deliver transformation objectives. You will have ownership of workstreams and be responsible for executing effective improvement plans within operations, ranging from shop floor improvements to fundamental changes in work processes and information and material flows. You’ll also serve clients in a project manager capacity for turnarounds, transformations, and expansions.

Duties / Responsibilities:

• Serve as project leader for project workstreams, transformations, and turnarounds
• Problem-solve technical manufacturing issues using structured methodologies
• Use facts and data to prioritize improvement opportunities
• You will adopt a process-oriented approach to solving problems and will break a large complex problem into a series of smaller, more manageable modules.
• Drive change and improvements to the overall execution of client operations
• Transform manufacturing processes for better productivity and efficiency
• Conduct due diligence, benchmarking, best practice, and other assessment studies
• Recommend actions and help clients implement them
• Manage and deliver the highest quality client work

Qualifications:

• 4+ years of experience in a high-performance manufacturing environment
• 3+ years leadership and management experience
• Bachelor’s degree (Master’s preferred) in STEM (Science, Technology, Engineering and Mathematics), Operations, or Business
• Strong functional knowledge in one or more of the following: discrete manufacturing, project management, process automation, continuous improvement
• Ability to work effectively and collaboratively with people at all levels in an organization
• Strong communication and organizational skills
• Willingness to travel to US and Europe 2 or 3 months in year

Preferred:

• Background in Lean Six Sigma (Black Belt is a plus) and methodologies including but not limited to Kaizen methods, JIT, Kanban, SMED, 5S, Poka Yoke, Visual Workplace, and VSM
• Experience in management consulting, large-scale change management, or turnaround and restructurings
• Direct operating experience with P&L accountability
• International work experience

Please send your updated resume to only if you have experience working with consulting firms

Full job description

Position: HR Operations

Experience: 3 years+

Location: Hyderabad Madhapur

Shift Timings: Monday - Friday ( 2 PM - 11:00 PM IST)

Job Description:

• HR & Operations activities

• Experience working on End to End Recruitment Process

• Understanding of IT Domain and various skillsets
• Preparation of Job Descriptions and Posting vacancies on various portals
• Sourcing and screening potential candidates (mostly IT resources) from various sources
• Screening candidate as per required details
• Coordinate with Talent Acquisition team to forecast department goals and hiring needs
• Updating and maintaining an internal database of relevant candidates in the Applicant Tracking System (ATS)
• Compose job offer letters
• Understanding of HR & Operations activities
• Good in maintaining employee relations, employee grievance handling, planning and conducting Employee Engagement Programmes, etc

Required Candidate Profile:

• 3yrs+ experience having an eagerness to learn and develop themselves
• Bachelor's/ Master's Degree in Human Resource Management
• Knowledge about various interview formats
• Technical expertise with an ability to understand and explain job requirements for IT roles
• Familiarity with Applicant Tracking Systems and resume databases
• Excellent verbal and written communication skills
• Good understanding of HR practices and labor legislation
• Should be a Go-Getter with a Can-Do Attitude
• Go Getter with a Can do attitude
• Immediate Joiners are preferred

Job Type: Full-time

Pay: ₹300,000.00 - ₹450,000.00 per year

UK : Shift

Please drop your CV to and mention the following details clearly, one by one:

1. Total Experience
2. Current CTC
3. Expected CTC
4. Notice Period

Our client is seeking an experienced and results-oriented Operations Manager to oversee and manage daily operations in Hyderabad, Telangana, IN . This role is critical to ensuring the efficiency, productivity, and profitability of the organization's operations. The ideal candidate will have a proven track record in operations management, with a strong ability to streamline processes, optimize resource allocation, and lead a team to achieve departmental goals. You will be responsible for developing and implementing operational strategies, setting performance targets, and monitoring key metrics to ensure successful execution. This position requires excellent leadership, problem-solving, and decision-making skills, coupled with a keen eye for detail and a commitment to quality. You will work closely with various departments, including production, logistics, sales, and finance, to ensure seamless coordination and achievement of business objectives. This is an excellent opportunity to take on a challenging role with significant responsibility in a growing company.

Key Responsibilities:

• Oversee and manage all day-to-day operational activities of the company.
• Develop and implement operational strategies and procedures to improve efficiency and productivity.
• Set operational goals and key performance indicators (KPIs) and monitor progress towards their achievement.
• Manage and lead a team of operational staff, providing guidance, training, and performance feedback.
• Ensure compliance with company policies, safety regulations, and quality standards.
• Identify areas for process improvement and implement solutions to enhance operational effectiveness.
• Manage budgets and control operational expenses to ensure profitability.
• Collaborate with other departments to ensure smooth workflow and coordination.
• Resolve operational issues and challenges in a timely and effective manner.
• Maintain and improve inventory levels, supply chain management, and logistical operations.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. A Master's degree is a plus.
• Minimum of 7 years of experience in operations management, preferably in a similar industry.
• Proven experience in process improvement, workflow optimization, and resource management.
• Strong leadership and team management skills, with the ability to motivate and inspire staff.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in relevant software and operational management tools.
• Strong understanding of budgeting and financial management principles.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and meet deadlines.
• Demonstrated commitment to safety and quality standards.

Our client is looking for an experienced and dynamic Operations Manager to oversee and streamline their business operations in Hyderabad, Telangana, IN . This role involves managing daily operations, improving efficiency, and driving strategic initiatives to support business growth. The ideal candidate will have a proven track record in operational management, with strong leadership and problem-solving skills. You will be responsible for developing and implementing operational strategies, managing budgets, and ensuring that all operations align with the company's objectives and values. Key responsibilities include optimizing workflows, implementing best practices, and fostering a culture of continuous improvement. You will lead a team of operational staff, providing guidance, training, and performance management to ensure high levels of productivity and quality. Collaboration with other departments, such as sales, marketing, finance, and human resources, will be crucial to ensure smooth interdepartmental functioning and overall business success. You will also be responsible for analyzing operational data, identifying areas for improvement, and developing actionable plans to address them. Risk management, compliance, and the maintenance of high standards of health and safety are also integral parts of this role. This position requires a strategic thinker with excellent organizational skills and the ability to manage multiple priorities effectively in a fast-paced environment. A strong understanding of business processes and performance metrics is essential.

Responsibilities:

• Oversee and manage all day-to-day operations of the business unit.
• Develop and implement operational strategies and plans to achieve business goals.
• Monitor and analyze operational performance, identifying areas for improvement and implementing corrective actions.
• Manage departmental budgets and ensure cost-effective operations.
• Lead, mentor, and develop a team of operational staff.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Collaborate with cross-functional teams to enhance overall business efficiency.
• Implement and manage process improvements and operational best practices.
• Manage inventory, supply chain, and logistics as applicable.
• Report on operational performance to senior management.

Qualifications:

• Bachelor's degree in Business Administration, Management, Operations, or a related field. Master's degree preferred.
• Minimum of 5-7 years of experience in operations management or a similar leadership role.
• Proven ability to develop and implement effective operational strategies.
• Strong leadership, team management, and interpersonal skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in operational management software and tools.
• Strong understanding of business principles and financial management.
• Excellent communication and presentation skills.

This hybrid role offers a blend of remote flexibility and in-office collaboration.

Our client is seeking an experienced and dynamic Operations Manager to oversee and optimize the operational functions of their business in Hyderabad, Telangana, IN . This critical role involves managing daily operations, improving efficiency, and ensuring the smooth execution of business strategies. The ideal candidate will have a strong background in operational management and a proven ability to lead teams and drive process improvements.

Responsibilities:

• Direct and manage day-to-day operations to ensure efficiency and productivity.
• Develop, implement, and monitor operational strategies and objectives.
• Oversee resource allocation, budgeting, and cost management for operational activities.
• Identify and implement process improvements to enhance operational performance and reduce costs.
• Manage and lead operational teams, fostering a culture of collaboration and accountability.
• Ensure compliance with all relevant regulations, policies, and procedures.
• Monitor key performance indicators (KPIs) and generate regular operational reports.
• Develop and maintain strong relationships with suppliers, vendors, and other external partners.
• Plan and manage departmental budgets, ensuring alignment with company financial goals.
• Contribute to strategic planning and decision-making at the senior management level.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field. An MBA or Master's degree is a plus.
• Minimum of 7 years of experience in operations management, with a proven track record of success.
• Strong leadership and team management skills.
• Excellent analytical, problem-solving, and decision-making abilities.
• In-depth knowledge of operational best practices and process optimization techniques.
• Experience with budget management and financial planning.
• Proficiency in project management and relevant software.
• Exceptional communication and interpersonal skills.
• Ability to work effectively in a fast-paced environment.

This is an on-site position requiring full commitment to the operational success of the business in Hyderabad.

A prominent conglomerate in Hyderabad, Telangana is seeking an experienced and strategic Operations Director. This senior leadership role is responsible for overseeing and managing all aspects of operational efficiency and effectiveness across multiple departments. The ideal candidate will have a proven ability to drive operational excellence, optimize resource allocation, and implement best practices in a fast-paced environment. You will lead the development and execution of operational strategies, ensuring alignment with the company’s overall business objectives. Key responsibilities include managing budgets, improving productivity, streamlining workflows, and implementing new technologies to enhance operational performance. You will also be responsible for talent management, including recruitment, training, and development of operational teams. Strong leadership skills, combined with excellent communication and interpersonal abilities, are essential for this position. The Operations Director will foster a culture of continuous improvement, encouraging innovation and collaboration among staff. This role requires a proactive approach to identifying and resolving operational challenges, as well as a strong understanding of industry trends and competitive landscapes. You will work closely with other senior executives to ensure seamless integration of operations with other business functions, such as sales, marketing, and finance. The ability to analyze complex operational data, develop actionable insights, and present findings to executive leadership is critical. This is an on-site position, requiring the candidate to be based in Hyderabad. The successful applicant will play a crucial role in enhancing the company's competitive advantage through superior operational execution. If you are a results-oriented leader with a passion for driving operational success and seeking a challenging role in Hyderabad, we invite you to apply.