335 IT Services jobs in Hyderabad
Managed Services Presales
Posted today
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
Managed Services Presales
Posted today
Job Viewed
Job Description
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
Managed Services Presales
Posted today
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
Managed Services Presales
Posted 2 days ago
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
Managed Services Presales
Posted today
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.
Managed Services Engineer (L3)
Posted 3 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
As a Cross Technology Managed Services Engineer (L3) at NTT DATA, your primary role will be to provide exceptional service to our clients by proactively identifying and resolving technical incidents. You will ensure that client infrastructure is configured, tested, and operational, leveraging your deep technical expertise to solve complex problems and enhance our service quality.
Part of your Responsibilities will entail pre-emptive service incident resolution, product reviews, and operational improvements. You will manage high-complexity tickets, perform advanced tasks, and provide diverse solutions while ensuring zero missed service level agreement (SLA) conditions. Your role will also involve mentoring junior team members and working across various technology domains such as Cloud, Security, Networking, and Applications.
You will conduct necessary checks, apply monitoring tools, and respond to alerts, identifying issues before they become problems. Logging incidents with the required level of detail, you will analyse, assign, and escalate support calls. Additionally, you will proactively identify opportunities for optimization and automation, ensuring continuous feedback to clients and affected parties.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
You will engage with third-party vendors when necessary and keep systems and portals updated as prescribed. As a senior engineer, you will coach L2 teams on advanced troubleshooting techniques and support the implementation and delivery of projects, disaster recovery functions, and more, ensuring all actions adhere to client requirements and timelines.
**To thrive in this role, you need to have:**
+ Extensive Managed Services experience handling complex cross-technology infrastructure.
+ Strong understanding of ITIL processes.
+ Proven experience working with vendors and/or third parties.
+ Ability to communicate and work across different cultures and social groups.
+ Effective planning skills, even in changing circumstances.
+ Positive outlook and ability to work well under pressure.
+ Active listening skills and adaptability to changing client needs.
+ Client-focused approach to create positive client experiences throughout their journey.
+ Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Managed Services Engineer (L3)
Posted 4 days ago
Job Viewed
Job Description
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
The Managed Services Cross Technology Engineer (L3) focusses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to / support on project work as and when required.
**What you'll be doing**
Primary Skills:
NetApp FAS, EMC VNX, IBM StoreWize, HP, 3PAR, Azure Storage Account; Azure Backup, Recovery Services Vault, Netbackup, Tivoli Storage Management, CommVault, Acronis, VEEAM; Netbacukp
Experience supporting enterprise class infrastructure.
Backup/Media servers upgrades/deployment/support
EMC Networker/AVAMAR, VERITAS NetBackup, Commvault, Barracuda & Rubrik
PureDisk, Data Domain, MSDP
Physical tape libraries (Such as IBM, Dell & Quantum)
Familiarity with DPA to configure the reports (or similar reporting tools)
Understanding of basic Layer2 and Layer 3 backup concepts relevant to respective backup tools.
Backup Engineers play an important and significant role in the day-to-day operations and delivery of IT infrastructure for enterprise Backup environment. Expected to implement to desired standards and support the following elements of an Enterprise caliber IT stack: NetBackup, Networker, AVAMAR, Barracuda, Commvault and Rubrik backup technologies. Expected to know from a high level how all components of an enterprise IT stack work together and affect each other and have specialized knowledge and troubleshooting ability in at least 1 or more layers of the technology stack.
Be able to effectively manage and work a ticketing support queue.
Troubleshoot and assess performance issues using typical backup management tools.
Effectively respond to critical customer outages related to hardware faults and software bugs within the infrastructure.
Maintain new and/or existing environments including planning upgrades, tracking EOL dates and documenting inter-dependencies.
Manage projects self-sufficiently and to 100% completion.
Monitoring and troubleshooting the backup failures.
Capacity monitoring of Disk pools
Deploying backup infrastructure and configuring backup for the hosts
Executing datacenter migrations and DR tests
Effectively time track and report hours worked.
Proactively address issues in the environment and provide resolution.
Work with various vendors on problem tickets and drive vendors to resolution and root cause.
Provide root cause analysis and log evaluation after outages.
Create and manage necessary documentation including but not limited to system standards, run books, etc. Think creatively to provide solutions in the environment.
Evaluating infrastructure readiness for new customer projects
Participate in a weekend on call rotation.
Additional Experience/Skillsets
Scripting and Automation with PowerShell and Python
Ability to work on cross-functional teams.
Excellent oral and written communication skills, with the ability to communicate to various levels of management.
Understanding including the ability to monitor, tune and troubleshoot the Microsoft systems.
Strong analytical capabilities
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Be The First To Know
About the latest It services Jobs in Hyderabad !
SAP Managed Services Manager
Posted today
Job Viewed
Job Description
Service Delivery Manager
Minimum Experience – 12 to 17 years
Job Location – Hyderabad/Mumbai
Job Summary
Service Delivery Manager will be accountable for Application Maintenance, Support & Projects for our SAP Managed Services customers and will lead the team of functional and technical SAP resources from multiple process areas. To be successful in this role you should have demonstrated experience and success in the Duties and responsibilities of this role.
Job Description - Duties and Responsibilities:
Customer / Engagement Management
- Own and drive customer satisfaction, service quality and governance for multiple AMS accounts.
- Develop and manage client relationships at multiple organizational levels like business users, IT management, Clevel, and Vendor partner.
- Drive adherence to both Cognitus and client Contracts, MSA’s, policies and procedures. Understand managed services contract with respect to scope, people and quality, and budget expectations.
- Conduct resource scheduling and coordination through the staffing process and align delivery mix per Contract.
- Manage Ticket systems, route and assign resources and conduct Operational meetings with the customer.
- Deliver customer reporting and Governance cadences (Invoices, billing, SLAs, and KPIs) and resolve any gaps.
- Lead Monthly service reviews on account, financials, engagement, and resource status.
- Identify and drive continuous improvement initiatives.
- Conduct account planning and development, Roadmaps, Quarterly Business Reviews, and scorecards with Sales and Industry solution team. Provide internal KPI’s on Account and Contract Retention (ARR renewals) and Expansion.
- Assist Presales with Contracts and SOW’s for assigned Strategic accounts.
Service Delivery and Project Management Responsibilities:
- Responsible for multiple managed services accounts and involve with people training and back-up plans.
- Escalation Management.
- Engage Project management organization if needed for larger projects related to the client.
- Engage as Project manager for enhancements, small Projects, and Upgrades.
- Ensure successful transition of work from the Project Team to the Support resources and Ensure Customer success from Stabilization to Run post transition.
- Support initiatives to implement operational aspects of project and programs - governance, tracking, and reporting.
- Follow-up with team members and 3rd party support vendors as needed.
- Ensure Cognitus profitability on the account through adherence to project estimates, service quality, and assigned resource mix.
- Evaluate, balance, and negotiate Cognitus and Client priorities and adjust as needed.
- Work on Internal Initiatives to contribute to managed services best practices and process standardization work.
Resource Management Responsibilities:
- Develop and maintain Resource plans, forecasts, and Weekly adjustments.
- Ensure resources are properly on-boarded to the Customer and engagement and help mentor them to be successful.
- Ensure team members are executing daily operations properly (e.G. updating and completing assigned work, tracking time and expenses, adhering to processes
- Interact and deal effectively with all levels of employees while maintaining a professional manner.
- Maintains a positive work environment through teamwork & conflict resolution.
- Provide Performance reviews, development plans, challenging growth opportunities for team members based on account opportunities.
Position Requirements/Qualifications:
- 12-17 years of SAP experience and at least 5 – 8 years working as a Service Delivery Manager for Global SAP Application Maintenance and Support & Project engagement in a large/medium organization.
- Excellent Customer Service and Customer Facing skills.
- Experience as an SAP Functional, Technical Consultant or Project manager is preferred.
- Cross functional SAP expertise with an ability to talk at a medium to high level across the entire application.
- Knowledge of ITIL processes like Incident Management, Change Management, Problem Management, Service Requests, SLA, and Transport Requests Management
- Knowledge of Regression Testing process.
- Experience handling Major and Critical Incidents and process.
- Well versed with execution of Support operations, Status reports, Dashboards, etc.
- Experience with 10x5 and as required support on weekends, working with multi-delivery centre support teams spread across different geographies.
- Excellent written, verbal communication and presentation skills. Ability to communicate technical and nontechnical information, ideas, procedures, and processes in a simple and effective way to client audience.
- Ability to work in a fast pace, complex environment and under tight deadlines.
- Experience working with SAP current technologies (S4HANA, Cloud) and partner products and able to learn new tools and software quickly.
- Proficient in Outlook, Excel, Word, PowerPoint, and SharePoint.
- Expected to work occasional weekends, holidays, overtime, or a variety of shifts, when needed, to meet support Operational/Service Level Agreements.
- Ability and willingness to travel as needed to achieve business objectives.
- Knowledge of Service management methodologies like ITIL, Project management methodologies like Agile or Scrum and DevOps, ITSM tools like Jira, ServiceNow, ChaRM, SOLMAN and Hyperscalers like AWS and Azure is an added advantage.
- Problem and trend analysis skills using data to Analyse the operational environment and suggest improvements.
About Company
At Cognitus, we are shaping the future of enterprise innovation. As an SAP Gold Partner and Co-Innovation Partner, we help organizations drive growth, agility, and transformation through a unique blend of cutting-edge technology and deep industry expertise.
With a global presence across 17+ locations and expertise spanning diverse industries such as Aerospace and Defense, Professional Services, Manufacturing, Consumer Products, Wholesale Distribution and more, Cognitus offers cutting-edge cloud and AI-powered solutions to help companies adapt, grow, and thrive. From regulatory compliance and data migration to contract lifecycle management and real-time billing, our smart solutions deliver real value where it matters most. We specialize in rapid implementations of SAP cloud ERP leveraging the latest SAP technologies to help clients stay ahead of the curve and unlock competitive advantage.
Managed Services Team Lead
Posted today
Job Viewed
Job Description
About the Role:
We are looking for an experienced and dynamic AMS Manager (HCM) to lead and manage the
Application Management Services (AMS) team. The successful candidate will be
responsible for ensuring smooth operation and continuous improvement of application
services for the clients. The AMS Manager will oversee the delivery of high-quality
support, enhancements, and optimization capabilities, ensuring applications meet
business needs and performance standards.
Key Responsibilities:
- Lead and manage a team of AMS consultants to deliver AMS services across
various enterprise clients.
- Conduct daily scrum meetings and oversee the day-to-day operations of AMS,
ensuring service-level agreements (SLAs) and key performance indicators (KPIs)
are consistently met.
- Plan Onboarding of Client along with preparation and continuous enhancement
of AMS account plan.
- Serve as the primary point of contact for all AMS-related enhancements and
issues, both internally and with clients.
- Drive continuous improvement initiatives to enhance service delivery, reduce
incidents, and improve system stability and performance.
- Work closely with cross-functional teams, including business stakeholders CXO
level, Product team, Integration team and Amplify team, to ensure alignment
with business goals.
- Manage application lifecycle activities, including monitoring, updates, upgrades,
patches, and troubleshooting.
- Ensure process adherence and compliance of Release Management process.
- Prepare and present regular reports on AMS performance, trends, and
opportunities for improvement.
- Responsible for developing teams’ growth plan and capability improvement
plan.
- Foster a culture of collaboration, innovation, and accountability within the AMS
team.
Key Requirements:
- 7+ years of experience in HR tech implementation, HR consulting, or HR roles .
- Undergraduate degree is mandatory. An MBA/master’s degree is preferred.
- Experience of managing teams is a must. History of dealing with senior
stakeholders like CXOs will be an added advantage.
- Understanding HR or educational background in the same will be an added
advantage.
- Productivity tools like MS Word, and MS PowerPoint. Ability to work with complex
datasets, validate data, and use tools like MS Excel and Project management
tools.
- Familiarity with service management tools (e.G. JIRA, Happy Fox) and monitoring
systems.
Managed Services Solution Architect
Posted today
Job Viewed
Job Description
Position Title : Managed Services – Pre-Sales
Location : Open (Preferred Pune/Hyderabad)
Experience : 18+ Years
Responsibilities
- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+).
- Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses.
- Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches.
- Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit.
- Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects.
- Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services.
- Present to C-level executives and participate in orals and client walkthroughs.
- Track market trends and incorporate innovations and best practices in solution designs.
Required Experience & Skills
- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services.
- Proven experience managing large delivery programs (100+ FTEs).
- Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles.
- Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment.
- Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models.
- Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration.
- Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow).
- Excellent executive communication and presentation skills.
Preferred Qualifications
- Prior experience working with North American/European enterprise clients.
- Familiarity with industry benchmarks, pricing models, and contracting structures for AMS.
- Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization.
- Bachelor's/Master’s in Engineering, Computer Science, or related discipline.
- ITIL, PMP, or equivalent certifications are a plus.
Why Join Us
You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.