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SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience

Job Overview:

- The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring.
- We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership.
- The Managed Services Manager will assume full ownership of the department's strategy, execution, and outcomes.

Key Responsibilities:

- Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments.
- Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications.
- Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements.
- Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets.
- Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices.
- Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs
- Manage escalation handling and problem resolution for key accounts.

Skills & Abilities:

Presales & Business Enablement

● Partner with Sales and Solution Architects to support managed services presales activities.

● Contribute to proposals, RFPs, client presentations, and solution designs.

● Ensure managed services offerings are positioned competitively in the market.

● Translate client requirements into scalable and repeatable service delivery models.

P&L and Financial Management

● Own departmental P&L with responsibility for revenue, cost optimization, and margin targets.

● Track monthly financial performance and implement corrective actions.

● Identify opportunities for upselling/cross-selling managed services.

● Provide financial forecasting and quarterly business reviews to leadership.

Operations Management

● Oversee day-to-day operations across managed services delivery.

● Ensure SLA adherence, compliance, and customer satisfaction.

● Drive automation, process maturity, and operational excellence initiatives.

● Manage escalation handling and problem resolution for key accounts.

Team Leadership & Workforce Management

● Own team rosters, capacity planning, and resource allocation across shifts/projects.

● Mentor, coach, and develop team leads.

● Foster a high-performance culture, balancing efficiency and employee engagement.

● Implement skill development programs aligned with new technology and customer demands.

Stakeholder Management

● Act as the primary liaison between managed services, delivery managers, and leadership.

● Engage with customers’ senior IT stakeholders for governance, reviews, and escalations.

● Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery).

Qualifications & Skills

- Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership.
- Education: Bachelor’s/Master’s degree in Computer Science, IT, or related field.
- Technical Acumen: Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework.
- Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness.
- Leadership: Proven ability to manage cross-functional teams, drive accountability, and influence stakeholders.
- Soft Skills: Excellent communication, problem-solving, negotiation, and client-facing presentation skills.

KPIs / Success Metrics

- Departmental profitability (Revenue vs. Margin targets).
- SLA adherence and Customer Satisfaction (CSAT/NPS).
- Operational efficiency (automation %, incident reduction, ticket resolution times).
- Employee retention, engagement, and upskilling progress.
- Contribution to new business wins via presales support.

JOB PURPOSE Role Summary: Responsible for driving the pre-sales engagement for Managed Services across Data Centre, Cloud (public/private/hybrid), Security, and Network domains. This role focuses on understanding customer requirements, crafting tailored service solutions, preparing proposals, and supporting the sales team to win business. The Managed Services Pre-Sales Specialist acts as the bridge between technical delivery teams and enterprise customers, ensuring solutions are competitive, cost-effective, and aligned with business outcomes.

ROLE DESCRIPTION Key Responsibilities: Customer Engagement & Requirement Gathering Engage with enterprise customers to understand their

infrastructure, cloud, and managed services requirements. Conduct discovery workshops and translate business needs into

technical and service solutions. Solution Design & Proposal Support Design managed services solutions covering

infrastructure management, cloud operations, security services, backup/DR, SOC/NOC, and compliance frameworks . Prepare

solution proposals, SOWs, RFP/RFI responses, and presentations

in collaboration with solution architects and delivery teams. Map customer requirements to

service catalog offerings , tailoring SLAs, KPIs, and pricing models. Pre-Sales Collaboration Partner with sales teams to

position Managed Services offerings

to enterprise and government clients. Conduct

demos, PoCs, and presentations

showcasing service capabilities (monitoring, automation, AIOps, FinOps, SOC, etc.). Work closely with OEMs/partners to integrate their capabilities into L&T’s service portfolio. Commercials & Pricing Work with finance and delivery teams to

develop cost models, pricing structures, and business cases

for managed services deals. Support negotiation with customers by highlighting

value differentiation, compliance, and ROI. Governance & Handover Ensure smooth handover from

pre-sales to delivery teams

with well-defined transition plans. Provide inputs into service portfolio improvements based on

market and customer feedback.

Experience & Educational Requirements Qualifications and Experience EDUCATIONAL QUALIFICATIONS:

(degree, training, or certification required) BE/B-Tech or equivalent with Computer Science or Electronics & Communication RELEVANT EXPERIENCE:

(no. of years of technical, functional, and/or leadership experience or specific exposure required) 10–15 years of overall IT experience with at least 5+ years in solution architecture for managed services. Experience in designing managed services for multi-cloud and hybrid environments. Certification(s) preferred: ITIL Intermediate/Expert Cloud Solution Architect TOGAF or equivalent architecture framework ISO 2000/27001 awareness Strong track record of customer-facing solution presentations and winning managed services deals.

Key Skills & Competencies Strong knowledge of cloud platforms and data center technologies. Hands-on expertise with ITSM frameworks (ITIL, ISO 2000) and service delivery models. Familiarity with AIOps, observability, automation, FinOps, DevSecOps. Understanding of security & compliance frameworks relevant to regulated industries. Strong financial acumen: pricing models, TCO/ROI analysis, managed services cost structures. Excellent presentation, communication, and stakeholder management skills. Ability to balance technical depth with business outcome focus.

SourceFuse Technologies hiring for Managed Services Manager with 10-12 years of experience

Job Overview: The SourceFuse Managed Services practice works with customers to ensure their business-critical applications and cloud environments are secure, available, and cost-optimized 24x7. Our clients range from mid-market enterprises to large global organizations across various industries, including financial services, healthcare, and technology. Engagements are typically governed by well-defined Service Level Agreements (SLAs) that cover uptime, incident resolution times, change management, and proactive monitoring. We are seeking a highly driven and experienced Managed Services Manager to lead our Managed Services business unit. This role is critical in ensuring seamless delivery, profitability, and growth of our managed services portfolio. The candidate will oversee presales engagement, operations management, financial accountability, and team leadership, working closely with delivery managers, sales, and senior leadership. The Managed Services Manager will assume full ownership of the department's strategy, execution, and outcomes.

Key Responsibilities: Cloud & Infrastructure Operations – Monitoring, incident response, patching, and system administration for AWS and multi-cloud environments. Application Support & Reliability – Ensuring availability, performance tuning, release management, and bug fixes for critical applications. Security & Compliance – Continuous monitoring, vulnerability remediation, and ensuring adherence to regulatory and compliance requirements. Cost Optimization & Governance – Ongoing review of cloud consumption, right-sizing, and financial governance to meet customer budgets. Automation & Process Maturity – Driving efficiency with automation, ITIL processes, and modern DevOps practices. Client Engagement & Reporting – Running governance calls, producing dashboards, and delivering quarterly business reviews aligned with SLAs Manage escalation handling and problem resolution for key accounts.

Skills & Abilities: Presales & Business Enablement ● Partner with Sales and Solution Architects to support managed services presales activities. ● Contribute to proposals, RFPs, client presentations, and solution designs. ● Ensure managed services offerings are positioned competitively in the market. ● Translate client requirements into scalable and repeatable service delivery models. P&L and Financial Management ● Own departmental P&L with responsibility for revenue, cost optimization, and margin targets. ● Track monthly financial performance and implement corrective actions. ● Identify opportunities for upselling/cross-selling managed services. ● Provide financial forecasting and quarterly business reviews to leadership. Operations Management ● Oversee day-to-day operations across managed services delivery. ● Ensure SLA adherence, compliance, and customer satisfaction. ● Drive automation, process maturity, and operational excellence initiatives. ● Manage escalation handling and problem resolution for key accounts. Team Leadership & Workforce Management ● Own team rosters, capacity planning, and resource allocation across shifts/projects. ● Mentor, coach, and develop team leads. ● Foster a high-performance culture, balancing efficiency and employee engagement. ● Implement skill development programs aligned with new technology and customer demands. Stakeholder Management ● Act as the primary liaison between managed services, delivery managers, and leadership. ● Engage with customers’ senior IT stakeholders for governance, reviews, and escalations. ● Build strong interlock with cross-functional teams (Sales, Finance, HR, Delivery).

Qualifications & Skills Experience: 10–12 years in IT services, with at least 5 years in Managed Services leadership. Education: Bachelor’s/Master’s degree in Computer Science, IT, or related field. Technical Acumen: Solid understanding of cloud (AWS), ITSM processes, monitoring, automation, and ITIL framework. Business Acumen: Strong P&L ownership experience, contract management, and commercial awareness. Leadership: Proven ability to manage cross-functional teams, drive accountability, and influence stakeholders. Soft Skills: Excellent communication, problem-solving, negotiation, and client-facing presentation skills.

KPIs / Success Metrics Departmental profitability (Revenue vs. Margin targets). SLA adherence and Customer Satisfaction (CSAT/NPS). Operational efficiency (automation %, incident reduction, ticket resolution times). Employee retention, engagement, and upskilling progress. Contribution to new business wins via presales support.

Managed Services Pre-Sales Specialist Department:

Cloud Presales

Location:

Mumbai / Chennai / Bangalore Job Purpose To drive pre-sales engagement for Managed Services across Data Centre, Cloud (public, private, hybrid), Security, and Network domains. This role involves understanding customer requirements, designing tailored service solutions, preparing proposals, and supporting the sales team in winning business. The Managed Services Pre-Sales Specialist bridges technical delivery teams and enterprise customers, ensuring competitive, cost-effective solutions aligned with business outcomes. Key Responsibilities Customer Engagement & Requirement Gathering Engage with enterprise customers to assess their infrastructure, cloud, and managed services needs. Conduct discovery workshops to translate business requirements into technical and service solutions. Solution Design & Proposal Support Design managed services solutions covering infrastructure management, cloud operations, security, backup/DR, SOC/NOC, and compliance frameworks. Prepare solution proposals, Statements of Work (SOWs), RFP/RFI responses, and presentations in partnership with solution architects and delivery teams. Customize service catalog offerings to customer needs, including SLAs, KPIs, and pricing models. Pre-Sales Collaboration Partner with sales teams to position Managed Services offerings for enterprise and government clients. Deliver demos, Proof of Concepts (PoCs), and presentations demonstrating service capabilities (monitoring, automation, AIOps, FinOps, SOC). Collaborate with OEMs and partners to integrate their solutions into the service portfolio. Commercials & Pricing Work with finance and delivery teams to develop cost models, pricing strategies, and business cases. Support contract negotiations by emphasizing value differentiation, compliance, and ROI. Governance & Handover Ensure smooth transition from pre-sales to delivery teams with clear handover plans. Provide feedback for service portfolio enhancements based on market and customer insights. Qualifications & Experience Educational Qualifications BE/B-Tech or equivalent degree in Computer Science, Electronics & Communication, or related field. Relevant Experience 812 years in IT/Cloud services, with 3–5 years in Managed Services pre-sales or solution consulting. Technical Knowledge Broad understanding of cloud platforms (AWS, Azure, GCP, VMware, OpenStack) and data centre services. Familiarity with managed security (SOC, SIEM, EDR, NDR), backup/disaster recovery, ITSM, observability, and automation tools. Knowledge of hybrid/multi-cloud operations and compliance frameworks (ISO, PCI-DSS, DPDP Act, RBI, SEBI). Pre-Sales Expertise Strong skills in proposal writing, RFP/RFI responses, solution costing, and service scoping. Ability to communicate the business value of managed services to CXO-level stakeholders. Certifications (Preferred) ITIL v4 Cloud certifications (AWS, Azure, GCP) PMP or sales-related certifications Soft Skills Excellent presentation, communication, and stakeholder management abilities. Strong influencing skills to engage both technical and business decision-makers.

Position Title : Managed Services – Pre-Sales

Location : Open (Preferred Pune/Hyderabad)

Experience : 18+ Years

Responsibilities

- Lead end-to-end pre-sales lifecycle for large Managed Services RFPs (typically $1M–$5M+). - Collaborate with Sales, Delivery, Practice, and Leadership teams to shape winning responses. - Own solution architecture, pricing models, delivery constructs (onshore/offshore), and transition approaches. - Leverage experience in managing 100+ member delivery teams to provide credible delivery assurance during pursuit. - Conduct due diligence workshops, define operating models, and create transformation roadmaps for prospects. - Articulate Jade’s differentiated value proposition, including AI-led automation, intelligent ticket routing, observability, and AIOps in managed services. - Present to C-level executives and participate in orals and client walkthroughs. - Track market trends and incorporate innovations and best practices in solution designs.

Required Experience & Skills

- 18+ years of IT services experience, with strong emphasis on application and infrastructure managed services. - Proven experience managing large delivery programs (100+ FTEs). - Minimum 5–7 years of experience in pre-sales, solution architecture, or deal strategy roles. - Demonstrated ability to lead and win $10M pursuits in a competitive RFP environment. - Excellent understanding of ITIL frameworks, SLA/SLO metrics, service transition, and operating models. - Strong grasp of modern managed services: automation, AIOps, self-heal platforms, service integration. - Experience with cloud platforms (Azure, AWS, GCP) and enterprise technologies (Oracle, SAP, Salesforce, ServiceNow). - Excellent executive communication and presentation skills.

Preferred Qualifications

- Prior experience working with North American/European enterprise clients. - Familiarity with industry benchmarks, pricing models, and contracting structures for AMS. - Exposure to AI/ML-enabled support frameworks, digital twins for IT Ops, and service modernization. - Bachelor's/Master’s in Engineering, Computer Science, or related discipline. - ITIL, PMP, or equivalent certifications are a plus.

Why Join Us

You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organization’s growth, and success.

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment. Primary skill set - Microsoft Defender for Endpoint, MS XDR, MS Sentinel, MS Copilot , MS Defender for Identity, MS Entra ID risk detection,O365, Proofpoint , Threat Hunting

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Actively monitoring, analysing & escalating SIEM alerts based on correlation rules,

Email protection alerts & malware analysis,

Provide inputs for proactive content fine tuning & use case enablement,

Active threat hunting on network flow, user behaviour & threat intelligence,

Phishing email analysis for MFs,

Raising incidents in Pastebin inte

Should be familiar with Domain Knowledge (Cyber Security), Threat Hunting, SIEM- Azure Sentinel, SIEM - (RSA / Splunk / LogRhythm), Python Scripting, Windows Active Directory, Operating systems and servers.

Azure Sentinel, Defender for end point, Defender for Identity

Ability to Triage and assignment Incident Handling.

Ability to Follow Playbooks instructions- Incident Response Playbooks

Ability to Comprehend Logs (HTTP, SMTP, Network) (Under guidance)

Understand and imbibe current SOC process

Perform quality assessment on SOC operations being performed as per existing process

Record and deviations identified into tracking tool(s)/spreadsheets

Perform follow-ups with respective error owners to mitigate process deviations

Identify process deviations, Summarize and generate trends, patterns into process deviations / errors observed.

Perform RCA into observed errors / trends and generate recommendations for process improvement

Generate personnel specific recommendations for performance enhancement

Contribute in overseeing quality assessment process for multiple SOC verticals

In-line alignment with SOC operations for quick-detection / prevention of process deviations

Support as QA touchpoint in critical cyber incidents to enhance quality of service

Assessment of investigation report with assertions, evidences and recommended actions

Communicate effectively and collaborate with teams in different geographie

Candidate Qualifications & Skillset:

• Preferably qualified (CA/ICWA) / CFA/ Commerce Graduate / MBA / PGDM in specializing in Finance & Accounting

• 14-17 years of F&A Experience (or in Financial Outsourcing Services)

• Deep understanding and in-depth experience of in at least in PTP, RTR, QTC & FP&A

• Proven understanding of ERP systems, automation (RPA, Bots) and process optimization initiatives (Lean Six Sigma etc.)

• Proven track record of building strong stakeholder relationships at different organizational levels and managing teams

• Strong communication, presentation, and problem-solving skills

• Confident and able to work in high-ambiguity work environment

• Excellent oral and written presentation skills

Responsibilities & Job Description:

1) Transactional & accounting experience in the following areas:

- Procure to Pay (P2P):

§ Database and compliance requirements for customer/vendors etc.

§ Payments schedules, invoice booking and vendor management etc.

§ Employee expense management, employee advances and payroll and reimbursements

- Record to Report (R2R):

§ Month end activities- closing of general ledger, ledger to sub ledger reconciliations and other period close schedules/entries

§ Revenue recognition- preparation of balance sheet reconciliations, trial balance analysis etc.

§ Accounting for fixed assets, intercompany transactions, debt / borrowings, cost accruals, amortization

§ Support and assistance in audit and other reviews (diligence etc.)

- Quote to Cash:

§ Master data management and collection recognition (managing sales outstanding)

§ Cash application, bank clearing & reconciliation and other modes of receipts along with dispute, query, and refunds management

- Financial Planning & Analysis:

§ Budgeting, forecasting and MIS reporting of various functions

§ Variance analysis, performance monitoring and transactional tracking etc.

2) Project Management & Governance:

§ Ability to govern your team efficiently and understanding performance expectation, productivity, employee engagement and compliance & risk etc.

§ Drive governance results via evaluating key performance metrics (KPI's) as well as achieving established service level agreements (SLA's)

§ Identify process gaps or improvement opportunities and provide measures for the same. Ability to drive, track and report changes/progress and conduct knowledge transfers and hand-offs between individuals / organizations / systems and interfaces.

§ Responsible for developing and maintaining positive relationships with all internal/ external stakeholders by strong understanding of their evolving needs expectations and perceptions

§ Able to independently lead and collaborate with teams across India and across businesses , coordinating meetings, follow through action points, dash boards, coordinating with business heads for information etc.


Equal emp loyment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.
Preferably qualified (CA/ICWA) / CFA/ Commerce Graduate / MBA / PGDM in specializing in Finance & Accounting

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.
Join our team as the expert you are now and create your future.
The Managed Services Oracle Cloud Technical Manager will contribute to the delivery of managed services for our Oracle Cloud clients. This position requires providing support to the managed services team, addressing client concerns, and ensuring the delivery of exceptional quality service. The ideal candidate should possess a strong understanding of Oracle Fusion Cloud technical aspects and Oracle Cloud HCM/ERP, demonstrate strong problem-solving abilities, and exhibit a commitment to customer satisfaction
Proven expertise and hands-on experience in incidents and service requests, including configuration changes and enhancements.
+ 6 to 9 years of strong expertise in Fast Formulas for Payroll, Time and Labor, Absence, Compensation, and Benefits along with Oracle HCM/FSCM modules.
+ Strong expertise in technical components like BIP/OTBI Reports, Integrations, HCM Extracts, and Data Loaders.
+ In-depth understanding of Fusion HCM Architecture.
+ Proficiency in SQL and PL/SQL for querying and manipulating data in Oracle databases
+ Hands on technical experience on Fin and SCM modules
Candidates who have expertise in below skills will have an added advantage. (Good to have Skills)
+ Oracle Integration Cloud (OIC)
+ Visual Builder (Redwood pages)
+ Oracle Cloud Infrastructure (OCI)
+ Assist in the day-to-day operations of managed services, ensuring timely resolution of client issues.
+ Provide support to the Oracle-managed services team, including troubleshooting and problem resolution.
+ Maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
+ Monitor service performance metrics and assist in implementing strategies for continuous improvement.
+ Collaborate with cross-functional teams to ensure seamless service delivery and integration with other systems.
+ Stay up to date with the latest Oracle updates and industry trends to provide informed support to clients.
+ Assist in managing service level agreements (SLAs) and ensuring compliance with contractual obligations.
+ Prepare and present regular reports on service performance and client satisfaction with senior team members.
+ Bachelor's degree in information technology, Business Administration, or a related field.
+ Good knowledge of Oracle ERP/HCM or ERP modules and functionalities, with at least one certification
+ Strong problem-solving and analytical skills.
+ Excellent communication and interpersonal skills.
+ Ability to work collaboratively in a team environment.
+ Strong organizational and time management skills.
+ A customer-focused mindset with a commitment to delivering high-quality service.
+ Knowledge of ITIL or other service management frameworks.
**Position Level**
Senior Associate
**Country**
India
At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work.together.
Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.
Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.
Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.
Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.