287 IT Support Specialist jobs in Hyderabad
Support Specialist
Hyderabad, Andhra Pradesh
Cendyn
Posted today
Job Viewed
Job Description
Job Purpose:
The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
Job Responsibilities:
Essential Functions:
* Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
* Analyze client needs and offer appropriate, tailored solutions
* Integrate and update content (text, images, videos) into the CMS
* Perform basic web updates using HTML, CSS/Sass, and JavaScript
* Assist with third-party widget or API integrations
* Collaborate with senior developers for complex implementations
* Conduct training and demos on the CMS for team members, partners, or clients
* Review and test websites before launch to ensure quality and functionality
* Support website go-live procedures and monitor post-launch performance
* Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
Job Requirements:
Required Education and Experience:
* Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
* Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
* Knowledge of HTML, CSS/Sass, and JavaScript basics
* Understanding of SEO fundamentals and website performance best practices
* Strong written communication skills in French and English (additional language skills a plus)
Competencies:
* Strong analytical and problem-solving abilities
* Excellent time management and prioritization skills
* Ability to work independently and collaboratively in a team setting
* High attention to detail and organizational skills
* Adaptability in a dynamic work environment
* Strong interpersonal skills and customer-oriented mindset
* Effective communicator across verbal, written, and visual channels
* Basic understanding of DNS configuration and troubleshooting
Work Timings
This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days' work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The Support Specialist is responsible for responding to and resolving client inquiries and support requests via ticketing systems, assisting with content integration on websites, performing basic web modifications, and coordinating with internal teams.
Job Responsibilities:
Essential Functions:
* Manage client support tickets through systems such as Zendesk: receive, process, prioritize, and follow up
* Analyze client needs and offer appropriate, tailored solutions
* Integrate and update content (text, images, videos) into the CMS
* Perform basic web updates using HTML, CSS/Sass, and JavaScript
* Assist with third-party widget or API integrations
* Collaborate with senior developers for complex implementations
* Conduct training and demos on the CMS for team members, partners, or clients
* Review and test websites before launch to ensure quality and functionality
* Support website go-live procedures and monitor post-launch performance
* Perform basic DNS configuration tasks (e.g., A, CNAME, TXT, MX records) and assist in troubleshooting domain-related issues
Job Requirements:
Required Education and Experience:
* Associate degree or equivalent training in web, digital communication, or technical support or any equivalent relevant business knowledge
* Experience working with CMS platforms and support ticket systems (e.g., Zendesk, JIRA)
* Knowledge of HTML, CSS/Sass, and JavaScript basics
* Understanding of SEO fundamentals and website performance best practices
* Strong written communication skills in French and English (additional language skills a plus)
Competencies:
* Strong analytical and problem-solving abilities
* Excellent time management and prioritization skills
* Ability to work independently and collaboratively in a team setting
* High attention to detail and organizational skills
* Adaptability in a dynamic work environment
* Strong interpersonal skills and customer-oriented mindset
* Effective communicator across verbal, written, and visual channels
* Basic understanding of DNS configuration and troubleshooting
Work Timings
This is a full-time position. Days and hours of work are Monday through Friday, and should be flexible to support different time zones ranging between 12 PM IST to 9 PM IST, Work schedule may include evening hours or weekends due to client needs per manager instructions This role will be working in Hybrid Mode and will require at least 2 days' work from office at Hyderabad. Occasional evening and weekend work may be expected in case of job-related emergencies or client needs.
EEO Statement
Cendyn provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Cendyn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Cendyn expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Cendyn's employees to perform their job duties may result in discipline up to and including discharge.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted 6 days ago
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ( )
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Specialist
500001 Hyderabad, Andhra Pradesh
₹30000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a dedicated and technically proficient Technical Support Specialist to join their growing team in Hyderabad, Telangana, IN . This is a full-time, on-site position where you will be the frontline of support, assisting customers and internal users with a wide range of technical issues. You will diagnose and resolve hardware, software, and network problems, ensuring minimal disruption to operations. The ideal candidate is a patient problem-solver with excellent communication skills and a strong understanding of IT systems and troubleshooting methodologies. You will be responsible for logging support tickets, documenting solutions, and escalating complex issues when necessary.
Key Responsibilities:
Key Responsibilities:
- Provide timely and effective technical support to end-users via phone, email, and in-person interactions.
- Diagnose and resolve hardware, software, operating system, and network-related issues.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Assist users with the setup and use of various applications and devices.
- Troubleshoot and resolve issues related to printers, scanners, mobile devices, and other peripherals.
- Manage user accounts, permissions, and access controls.
- Document all support requests, resolutions, and knowledge base articles.
- Escalate unresolved issues to senior technical staff or specialized teams.
- Conduct regular system checks and perform preventative maintenance.
- Educate users on best practices for IT security and system usage.
- Maintain a high level of customer satisfaction through professional and efficient service.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common software applications (e.g., Microsoft Office Suite, Google Workspace).
- Understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with hardware troubleshooting and repair.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Good organizational skills and ability to manage multiple tasks simultaneously.
- Relevant certifications (e.g., CompTIA A+, Network+) are a plus.
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Specialist
500032 Hyderabad, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and customer-focused Technical Support Specialist to join their esteemed team in Hyderabad, Telangana, IN . This role is crucial in providing first-line technical assistance and ensuring a positive customer experience by resolving hardware, software, and network issues efficiently. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for helping others.
Responsibilities:
Responsibilities:
- Provide timely and effective technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Install, configure, and troubleshoot software applications and operating systems.
- Guide users through step-by-step solutions to technical problems.
- Document all support interactions, troubleshooting steps, and resolutions in the ticketing system.
- Escalate complex issues to senior support staff or relevant departments when necessary.
- Maintain a high level of customer satisfaction by delivering professional and courteous service.
- Create and update knowledge base articles and FAQs to assist users.
- Participate in training sessions to stay updated on product knowledge and support procedures.
- Contribute to the improvement of support processes and customer service quality.
- Assist with user account management and access control.
- Perform routine system checks and maintenance tasks.
- Identify recurring technical issues and provide feedback for product enhancement.
- High school diploma or equivalent; Associate's or Bachelor's degree in Computer Science or a related field is preferred.
- Proven experience in a technical support or helpdesk role.
- Strong knowledge of operating systems (Windows, macOS, Linux) and common software applications.
- Familiarity with networking concepts (TCP/IP, DNS, DHCP).
- Excellent troubleshooting and diagnostic skills.
- Outstanding customer service and interpersonal skills.
- Ability to explain technical concepts clearly to non-technical users.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow).
- Proficiency in diagnosing and resolving common IT issues.
- Ability to work independently and as part of a team.
- A proactive approach to identifying and solving problems.
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Specialist
500001 Hyderabad, Andhra Pradesh
₹550000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking a dedicated and customer-focused Technical Support Specialist to join their remote team. While the role is remote, the primary point of contact for support is the organization located in **Hyderabad, Telangana, IN**. This position is ideal for individuals who are passionate about technology and excel at problem-solving. You will be the first point of contact for users experiencing technical difficulties, providing efficient and effective resolution for hardware, software, and network issues. Key responsibilities include troubleshooting user problems, documenting support tickets, and escalating complex issues to senior technical staff. A strong understanding of operating systems (Windows, macOS), common software applications, and basic networking concepts is essential. You will also be responsible for maintaining IT inventory, assisting with software installations and updates, and contributing to the knowledge base by creating helpful documentation and FAQs. Exceptional communication skills are a must, as you will be interacting with users of varying technical expertise. The ability to remain calm and professional under pressure is also highly valued. This is an excellent opportunity to advance your career in IT support within a flexible, remote-working environment.
Responsibilities:
Responsibilities:
- Provide first-level technical support to end-users via phone, email, and chat.
- Troubleshoot and resolve hardware, software, and network-related issues.
- Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
- Document all support requests and resolutions in the ticketing system.
- Escalate unresolved issues to appropriate senior technical staff in a timely manner.
- Assist with user account management, including creation, modification, and deletion.
- Contribute to the development and maintenance of IT knowledge base articles and FAQs.
- Perform regular system updates and security checks.
- Guide end-users on the use of various IT applications and systems.
- Ensure a high level of customer satisfaction through prompt and effective support.
- Associate's degree or Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in technical support or helpdesk roles.
- Strong knowledge of Windows and macOS operating systems.
- Familiarity with common business software applications (e.g., Microsoft Office Suite, Google Workspace).
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Excellent problem-solving and troubleshooting skills.
- Outstanding customer service and communication skills, both verbal and written.
- Ability to work independently and manage time effectively in a remote setting.
- Experience with IT ticketing systems (e.g., Zendesk, ServiceNow).
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional are a plus.
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Specialist
500002 Hyderabad, Andhra Pradesh
₹45000 Annually
WhatJobs
Posted 16 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Specialist to join their team. This role is vital for providing timely and effective technical assistance to clients experiencing issues with our client's products or services. The Technical Support Specialist will diagnose, troubleshoot, and resolve a wide range of technical problems, ensuring a high level of customer satisfaction. Responsibilities include responding to customer inquiries via phone, email, and chat; providing clear and concise technical guidance; documenting customer interactions and resolutions in a ticketing system; escalating complex issues to higher-level support or engineering teams when necessary; and contributing to the knowledge base with helpful articles and FAQs. The ideal candidate will possess strong technical aptitude, excellent problem-solving skills, and outstanding communication and interpersonal abilities. A patient and empathetic approach to customer service is essential. This role involves a hybrid work model, offering flexibility with a mix of remote and in-office responsibilities, requiring adaptability and effective time management. You will be a key point of contact for ensuring customer success and product usability.
Location: The position is based in Hyderabad, Telangana, IN , with a hybrid work arrangement.
Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus. Proven experience in technical support or a similar customer service role. Strong knowledge of operating systems (Windows, macOS) and common software applications. Familiarity with networking concepts and troubleshooting. Excellent diagnostic and problem-solving skills. Outstanding customer service and communication skills. Ability to manage multiple support tickets and prioritize tasks effectively. Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
Location: The position is based in Hyderabad, Telangana, IN , with a hybrid work arrangement.
Qualifications: High school diploma or equivalent; Associate's or Bachelor's degree in a technical field is a plus. Proven experience in technical support or a similar customer service role. Strong knowledge of operating systems (Windows, macOS) and common software applications. Familiarity with networking concepts and troubleshooting. Excellent diagnostic and problem-solving skills. Outstanding customer service and communication skills. Ability to manage multiple support tickets and prioritize tasks effectively. Experience with ticketing systems (e.g., Zendesk, ServiceNow) is desirable.
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted today
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ( Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ( Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
This advertiser has chosen not to accept applicants from your region.
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6
Technical Support Specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted today
Job Viewed
Job Description
About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3M, Unilever, Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years.
With a remarkable valuation of $3.1B and an impressive annual recurring revenue exceeding $100M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future.
Responsibilities:
- Responsible for technical support of the product Implementation for various clients
- Own the Tickets resolution by debugging the issue and provide resolution.
- Troubleshooting Cloud UAT environment related technical issues.
- Development of tools and utility to help in reduction of technical issues.
- Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams.
- Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality.
- Stay up-to-date with the latest product features, updates, and technologies through continuous learning.
- Provide accurate information about our products, services, policies, and procedures.
- Contribute to a team environment focused on achieving customer satisfaction goals.
Requirements:
- 3-5 years of Java development/ Java Support experience using Java
- Education: BE/B.Tech/B.Sc/BCA/M.Sc/MCA/M.Tech (preferably from a top reputed university)
- Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results.
- Technical Consultant to have experience in technically mentoring and guiding new team members.
- Technology Stack: Java, Hibernate, Spring, Struts, Micro Services
What You’ll Get
- Competitive salary.
- Fun-filled work culture ()
- Equal employment opportunities.
- Opportunity to build with a pre-IPO Global SaaS Centaur.
This advertiser has chosen not to accept applicants from your region.
7
Technical support specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted today
Job Viewed
Job Description
About Us: High Radius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3 M, Unilever, Anheuser-Busch In Bev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, High Radius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1 B and an impressive annual recurring revenue exceeding $100 M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future. Responsibilities: Responsible for technical support of the product Implementation for various clients Own the Tickets resolution by debugging the issue and provide resolution. Troubleshooting Cloud UAT environment related technical issues. Development of tools and utility to help in reduction of technical issues. Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams. Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality. Stay up-to-date with the latest product features, updates, and technologies through continuous learning. Provide accurate information about our products, services, policies, and procedures. Contribute to a team environment focused on achieving customer satisfaction goals. Requirements: 3-5 years of Java development/ Java Support experience using Java Education: BE/B. Tech/B. Sc/BCA/M. Sc/MCA/M. Tech (preferably from a top reputed university) Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results. Technical Consultant to have experience in technically mentoring and guiding new team members. Technology Stack: Java, Hibernate, Spring, Struts, Micro Services What You’ll Get Competitive salary. Fun-filled work culture ( Equal employment opportunities. Opportunity to build with a pre-IPO Global Saa S Centaur.
This advertiser has chosen not to accept applicants from your region.
8
Technical support specialist
Hyderabad, Andhra Pradesh
HighRadius
Posted 1 day ago
Job Viewed
Job Description
About Us: High Radius, a renowned provider of cloud-based Autonomous Software for the Office of the CFO, has transformed critical financial processes for over 800+ leading companies worldwide. Trusted by prestigious organizations like 3 M, Unilever, Anheuser-Busch In Bev, Sanofi, Kellogg Company, Danone, Hershey's, and many others, High Radius optimizes order-to-cash, treasury, and record-to-report processes, earning us back-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in Forbes Cloud 100 List for three consecutive years. With a remarkable valuation of $3.1 B and an impressive annual recurring revenue exceeding $100 M, we experience a robust year-over-year growth of 24%. With a global presence spanning 8+ locations and a recent addition in Poland, we're in the pre-IPO stage, poised for rapid growth. We invite passionate and diverse individuals to join us on this exciting path to becoming a publicly traded company and shape our promising future. Responsibilities: Responsible for technical support of the product Implementation for various clients Own the Tickets resolution by debugging the issue and provide resolution. Troubleshooting Cloud UAT environment related technical issues. Development of tools and utility to help in reduction of technical issues. Create and maintain knowledge base articles, FAQs, and other technical documentation to empower customers and internal teams. Collaborate with cross-functional teams, including product development, platform , other product engineering team to address customer feedback and improve product quality. Stay up-to-date with the latest product features, updates, and technologies through continuous learning. Provide accurate information about our products, services, policies, and procedures. Contribute to a team environment focused on achieving customer satisfaction goals. Requirements: 3-5 years of Java development/ Java Support experience using Java Education: BE/B. Tech/B. Sc/BCA/M. Sc/MCA/M. Tech (preferably from a top reputed university) Our ideal candidate must have strong problem-solving skills, very good debugging skills, hands-on with technical details, and driven by results. Technical Consultant to have experience in technically mentoring and guiding new team members. Technology Stack: Java, Hibernate, Spring, Struts, Micro Services What You’ll Get Competitive salary. Fun-filled work culture () Equal employment opportunities. Opportunity to build with a pre-IPO Global Saa S Centaur.
This advertiser has chosen not to accept applicants from your region.
9