303 IT Support Specialist jobs in Noida

About the Role

The Technical Support Specialist will be responsible for providing exceptional support to our customers, ensuring their technical issues are resolved efficiently and effectively.

Responsibilities

• Respond to customer inquiries and provide technical assistance.
• Diagnose and troubleshoot hardware and software issues.
• Document and track customer interactions in our support system.
• Collaborate with other teams to resolve complex issues.
• Provide training and support to customers on product usage.

Qualifications

• Bachelor's degree in Computer Science or related field.
• Relevant certifications are a plus.

Required Skills

• Strong problem-solving skills.
• Excellent communication and interpersonal skills.
• Proficiency in troubleshooting technical issues.
• Experience with customer support software.

Preferred Skills

• Familiarity with networking concepts.
• Knowledge of cloud services and applications.

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 5+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.

About the Company:

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description: We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities:

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills:

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer:

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.

About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

Visit en.kinco.cn for more.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

• Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
• Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
• Assist customers with product setup, system commissioning, and firmware/software updates
• Deliver remote diagnostics and support using industry-standard tools
• Document technical issues, solutions, and support procedures in a knowledge base
• Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
• Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
• Participate in testing new hardware/software releases to ensure product quality and reliability
• Other work assigned by leaders

Required Qualifications:

• Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
• 5+ years of experience in technical support, trouble-shooting, and field service
• strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
• Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
• Ability to read and troubleshoot electrical schematics and PLC logic programs
• Excellent analytical thinking and communication skills
• Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
• Should have rich experience in Robot industry solution, added advantage
• Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
• Available to travel as per requirement across India

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.

About the Company : 

BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.

Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.

Key Responsibilities :

• Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
• Troubleshoot and resolve technical problems related to APIs and other system integrations.
• Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
• Document client interactions and maintain an accurate record of issue resolutions.
• Proactively identify areas for improvement in support processes to reduce escalation rates.
• Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
• Proven experience in a client-facing tech support role, preferably handling API-related queries.
• Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
• Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
• Exceptional verbal and written communication skills.
• Ability to work collaboratively with teams and adapt to a fast-paced environment.

Preferred Skills :

• Experience with customer service tools and platforms.
• Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
• Basic coding or scripting knowledge (e.g., Python) is beneficial.

What We Offer :

• A collaborative and innovative work environment.
• Opportunities for professional growth and skill development.
• Competitive compensation and benefits package.