395 IT Support Specialist jobs in Noida

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Position: Client Support Specialist

Location: India (Remote)

Employment Type: Full-Time

Schedule: Monday to Friday, Day Shift

Company Description

Scry AI is a leading provider of AI-powered enterprise solutions, delivering transformational business outcomes through products like Collatio® (automation of complex document processing across financial, legal, and operational domains), Auriga® (Enterprise Knowledge Intelligence Platform), and Concentio® (IoT + AI platform for real-time monitoring and automation). Founded in 2014, we combine proprietary AI algorithms, domain-specific ontologies, and enterprise-grade integration capabilities to serve industries including finance, logistics, insurance, utilities, manufacturing, and construction.

Position Overview

We’re seeking a Client Support Specialist who will serve as the primary point of contact for our clients, ensuring they maximize the value of Scry AI’s solutions. This role requires a mix of strong communication, technical problem-solving, and customer relationship management skills. You’ll work closely with product, engineering, and sales teams to ensure seamless onboarding, issue resolution, and proactive client engagement. The ideal candidate is empathetic, detail-oriented, and thrives on helping clients succeed while representing their needs internally.

Key Responsibilities

Client Engagement & Support

• Act as the first point of contact for client inquiries, providing timely and professional responses.
• Manage onboarding and training sessions to ensure smooth adoption of Scry AI platforms.
• Troubleshoot issues related to Collatio®, Auriga®, and Concentio®, coordinating with technical teams as needed.

Relationship Management

• Build strong relationships with client stakeholders, ensuring satisfaction and long-term engagement.
• Proactively identify client challenges and provide solutions or escalate appropriately.
• Gather client feedback to influence product improvements and roadmap priorities.

Documentation & Reporting

• Maintain accurate records of client interactions, issue resolutions, and support tickets.
• Create and update knowledge base articles, FAQs, and training materials to empower clients.
• Generate regular reports on client health, support metrics, and recurring issues.

Collaboration

• Partner with product managers, engineers, and sales teams to deliver client success.
• Coordinate with marketing and training teams to ensure clients receive updated collateral and product guides.

Qualifications

• Bachelor’s degree in Business, Computer Science, or related field.
• 2+ years of experience in client support, technical support, or customer success, preferably in SaaS, AI, or enterprise technology.
• Strong understanding of enterprise software and ability to learn technical details quickly.
• Excellent communication, problem-solving, and relationship-building skills.
• Familiarity with CRM, ticketing, or support platforms (e.g., Zendesk, Salesforce, HubSpot).
• Ability to manage multiple client accounts in a fast-paced environment.

What We Offer

• Work at the forefront of AI innovation in high-impact industries.
• A client-facing role with opportunities to build long-term relationships with global enterprises.
• Competitive compensation and performance incentives.
• Professional development opportunities in AI, enterprise technology, and client success management.

Tip for candidates

If this role interests you, then follow our page to stay updated on similar future job openings and insights.

• Respond to customer inquiries via phone, email, chat, and potentially social media in a prompt and professional manner.
• Provide accurate information about products and services.
• Troubleshoot and resolve customer issues effectively, striving for first-contact resolution.
• Escalate complex customer problems to the appropriate department or team for resolution.
• Document all customer interactions, issues, and resolutions accurately in the CRM system.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes and customer satisfaction.
• Maintain a high level of product knowledge to effectively assist customers.
• Gather customer feedback and share insights with relevant teams to enhance products and services.
• Achieve and maintain key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
• Assist in training new customer support team members.
• Handle customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
• Proactively identify potential customer issues and offer solutions.
• Stay updated on company policies, procedures, and product updates.
• Contribute to building a strong customer support culture within the organization.

• High school diploma or equivalent; a college degree is a plus.
• Minimum of 1-2 years of experience in a customer service or helpdesk role.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable working in a fast-paced environment.
• Basic computer literacy and familiarity with common office software.
• Ability to remain calm and professional under pressure.
• Team player with a positive attitude.
• Previous experience in a call center environment is beneficial.

• Respond to customer inquiries and provide accurate information regarding products and services.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Process customer requests, orders, and returns according to company policies.
• Document customer interactions, complaints, and actions taken in the CRM system.
• Escalate complex issues to the appropriate department or supervisor when necessary.
• Provide feedback to management on customer trends, product issues, and service improvements.
• Maintain a high level of product knowledge to assist customers effectively.
• Follow communication guidelines and procedures to ensure a consistent customer experience.
• Contribute to team goals and departmental objectives.
• Proactively identify opportunities to enhance customer satisfaction and loyalty.
• Assist in training new team members on customer service protocols.
• Handle sensitive customer information with confidentiality and care.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Previous experience in customer service, call center, or a related field.
• Excellent verbal and written communication skills in English and Hindi.
• Strong active listening and problem-solving abilities.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively.
• Patience, empathy, and a customer-centric attitude.
• Ability to work under pressure and handle difficult situations professionally.
• Team-oriented with a willingness to learn and adapt.

• Provide direct support and case management to community members.
• Assess individual needs and develop personalized support plans.
• Connect clients with relevant community resources, services, and programs.
• Offer counseling and emotional support in a professional and empathetic manner.
• Facilitate group sessions and workshops focused on community development and well-being.
• Maintain accurate and confidential client records.
• Advocate on behalf of clients with external agencies and service providers.
• Monitor client progress and adjust support plans as needed.
• Organize and coordinate community outreach events and activities.
• Collaborate with social workers, healthcare professionals, and other stakeholders.
• Respond to crisis situations with prompt and appropriate action.
• Promote a sense of community and belonging among service users.

• Bachelor's degree in Social Work, Psychology, Sociology, or a related field.
• Proven experience in a community support or social care role.
• Excellent communication, listening, and empathy skills.
• Strong understanding of social welfare systems and community resources.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Proficiency in relevant software for case management and record-keeping.
• Ability to work independently and as part of a multidisciplinary team.
• Valid driver's license and access to reliable transportation may be required.
• Commitment to promoting social justice and empowering individuals.
• Crisis intervention skills are highly desirable.

• Respond to customer inquiries and resolve issues via phone, email, and chat.
• Provide information about products and services, guiding customers through usage.
• Troubleshoot technical and non-technical problems efficiently.
• Escalate unresolved issues to senior support staff or relevant departments.
• Document all customer interactions and resolutions accurately.
• Contribute to the creation and maintenance of support documentation and FAQs.
• Identify customer needs and proactively offer solutions.
• Maintain a high level of customer satisfaction.
• Gather customer feedback and report on common issues and trends.
• Adhere to company policies and service level agreements.

• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency with computers and common software applications.
• Familiarity with CRM systems or helpdesk software is an advantage.
• High school diploma or equivalent required; some college coursework is a plus.
• A positive attitude and strong work ethic.

• Respond promptly and professionally to customer inquiries via phone, email, and chat.
• Identify customer needs, clarify information, research issues, and provide effective solutions.
• Troubleshoot and resolve customer complaints and issues with accuracy and efficiency.
• Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.
• Escalate complex issues to appropriate internal teams for resolution when necessary.
• Provide feedback on customer service trends and recurring issues to improve processes and product offerings.
• Educate customers on product features, services, and troubleshooting steps.
• Meet or exceed individual and team performance metrics related to customer satisfaction and resolution times.
• Adhere to company policies and procedures, ensuring a consistent and high-quality customer experience.
• Proactively seek opportunities to enhance the customer experience and build loyalty.

• High school diploma or equivalent; Associate's or Bachelor's degree is a plus.
• Proven experience in a customer service or support role (minimum 1-2 years).
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in using computers and navigating multiple software applications.
• Experience with CRM software and helpdesk ticketing systems is an advantage.
• Ability to work independently and as part of a remote team.
• A reliable internet connection and a dedicated, quiet workspace.