277 IT Support Specialist jobs in Noida
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Technical Skillset Needed:
- Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
- AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
- DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).
Role Responsibilities:
- Proactive monitoring and incident management for OnePay Program applications and infrastructure.
- Root cause analysis and resolution of production issues.
- Coordination with development, QA, and business stakeholders for escalated incidents.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Technical Skillset Needed:
- Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
- AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
- DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).
Role Responsibilities:
- Proactive monitoring and incident management for OnePay Program applications and infrastructure.
- Root cause analysis and resolution of production issues.
- Coordination with development, QA, and business stakeholders for escalated incidents.
Technical Support Specialist
Posted 2 days ago
Job Viewed
Job Description
The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.
Key Responsibilities
Telephony Management
Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
Set up new accounts, phone numbers, extensions, and user permissions for team members.
Monitor call logs, dropped calls, and system performance to ensure optimal functioning.
Troubleshooting & Support
Act as the first point of contact for all telephony-related issues faced by users.
Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
Provide remote technical support and clear step-by-step troubleshooting guidance to users.
Integration & Tools
Support telephony integrations with CRM tools
Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.
Coordination & Reporting
Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
Maintain documentation, SOPs, and quick reference guides for users.
Generate reports on call performance, usage patterns, and system health for management review.
Required Skills & Qualifications
Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
Basic network troubleshooting skills (bandwidth, latency).
Experience in CRM–telephony integrations.
Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
Strong problem-solving and analytical skills.
Excellent communication skills to explain technical issues in simple terms.
Ability to work independently and manage multiple support requests simultaneously.
Technical Support Specialist
Posted 3 days ago
Job Viewed
Job Description
Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).
Role Responsibilities:
Proactive monitoring and incident management for OnePay Program applications and infrastructure.
Root cause analysis and resolution of production issues.
Coordination with development, QA, and business stakeholders for escalated incidents.
Technical Support Specialist
Posted today
Job Viewed
Job Description
s discussed, please find below the JD for the Telephony support executive. (Simran's replacement)
The person will be responsible for ensuring seamless calling operations, resolving telephony issues, and coordinating with vendors and users.
Key Responsibilities
- Telephony Management
- Administer and manage telephony systems (VoIP / Cloud Telephony platforms such as Acefone/Ozonetel).
- Set up new accounts, phone numbers, extensions, and user permissions for team members.
- Monitor call logs, dropped calls, and system performance to ensure optimal functioning.
Troubleshooting & Support
- Act as the first point of contact for all telephony-related issues faced by users.
- Diagnose and resolve call quality issues (echo, lag, drops, login errors, headset/softphone problems).
- Provide remote technical support and clear step-by-step troubleshooting guidance to users.
Integration & Tools
- Support telephony integrations with CRM tools
- Ensure accurate call logging, click-to-call functionality, and lead tracking through integrated systems.
Coordination & Reporting
- Liaise with telephony vendors and IT/network teams for issue escalation and service outages.
- Maintain documentation, SOPs, and quick reference guides for users.
- Generate reports on call performance, usage patterns, and system health for management review.
Required Skills & Qualifications
- Strong working knowledge of VoIP / Telephony systems (SIP, DID, IVR, call routing).
- Basic network troubleshooting skills (bandwidth, latency).
- Experience in CRM–telephony integrations.
- Prior experience in IT Helpdesk / Telephony Administrator / VoIP Support roles preferred.
- Strong problem-solving and analytical skills.
- Excellent communication skills to explain technical issues in simple terms.
- Ability to work independently and manage multiple support requests simultaneously.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.
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Key Responsibilities:
- Manage and update support tickets for efficient tracking.
- Troubleshoot technical issues and document resolution steps.
- Communicate effectively to address customer needs.
- Contribute to creating and improving knowledge base materials.
- Stay up-to-date with company tools and services.
Qualifications:
- Minimum 150 Mbps internet speed and remote setup.
- Experience in technical support, preferably remote.
- Strong written/verbal communication and troubleshooting skills.
- Familiarity with Google Suite, Microsoft Suite, and CRM systems.
- Attention to detail, problem-solving abilities, and a team-player mindset.
Benefits:
- Work from Home
- Paid Time Off
- Opportunities for growth and promotion
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