696 IT Support Specialists jobs in Hyderabad

Job Description

This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.

The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.

Responsibilities:

Provides Tier 1 support (and as assigned Tier 2 support) - Addresses technical issue inquiries received via phone, ticket portal, chat, and email.

Support operational groups across time zones in both India and the US.

Participate in an on-call schedule as required.

Escalate trouble tickets when required

Manage tickets in a timely manner, including opening, updating, and closing to ensure SLA compliance

Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request

Work and interface with end users daily. Install, configure, and support client workstations and laptops

Assist Systems Administrators, Manager and Director in specific project tasks as directed

Management inventory of equipment

Makes recommendations for process improvements and technology changes.

Communicate issues and incidents to all levels of the organization as required.

Create and maintain documents and procedures, with directions from management.

Develop technical solutions and automate repeatable tasks

Assign tickets to the Service Desk team members

Report on service desk teams related activities to reporting manager

Flexible to work on different shift time zones in IST either 9.00am to 6.00pm or 3.00ppm to 12 night

Skills:

Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures

Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service with professional and courteous communication skills (both oral and written skills)

Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner

Ability to take directions well and follow detailed instructions

Experience working within a technology support organization

Considered expert in all operational best practices, continuously implements new technology solutions to add operational efficiencies.

Experience working with Cisco PCCE applications, Service Now, VDI environments, and remote desktop support tools a plus

Ability to provide timely resolution for all end-user requests and root cause analysis for issues

Experience with JIRA and Confluence, OKTA, Service Now, remote desktop support tools, and MS Active Directory a plus

Qualifications

May require a bachelor's degree in computer science or other technical degree or equivalent experience

Typically requires 8 + years of related experience

Microsoft certification preferred

Ability to plan, organize, and implement projects in a timely manner

Ability to work in a high energy, fast paced environment

Ability to research, review and act independently when needed

Must be able to create clear and detailed technical documentation

Ability to work effectively with cross-functional teams.

Flexible enough to work with different technical skill levels and skillsets

Must be fluent in English

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

**Skill required**: IT Help desk - Customer Service Technology Support**:
**Designation**:Associate**:
**Job Location**:Hyderabad**:
**Qualifications**:Any Graduation**:
**Years of Experience**:1-3 years**:
**About Accenture Operations**:
**What would you do?**:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

**What are we looking for?**:
**We are looking for individuals who have the following skillset**:

- Ability to perform under pressure
- Detail orientation
- Ability to establish strong client relationship

**Roles and Responsibilities**:

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.

Any Graduation

**Location**:
**This role is located in Gurugram.**:
**Your Impact**:
DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front-line technical support for our employees, on-board new employees, maintains the knowledge base and more. As a Service Desk Technician at DISCO, you will be the first point of contact for all our internal customers. You will have the opportunity to be the user's voice in IT projects and advocate for an exceptional customer experience.

**What You'll Do**:

- Escalate incidents with accurate documentation to a suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Research solutions through internal and external knowledge base as needed.
- Manage user provisioning and de-provisioning, including accounts, equipment, data handoff, etc.
- Manage and ensure the accuracy of our hardware and software inventory.
- Take the initiative in identifying and improving internal IT processes.
- Maintain and develop detailed documentation related to IT processes and the end-user knowledge base.
- Assist in deploying new software, hardware and other tools across our fleet.

**Who you are.**:

- A Bachelor's Degree in Information Technology or a related field.
- 2 + years of experience providing technical support in a corporate environment.
- Exceptional customer service and communication skills.
- Ability to work in shifts and be available for on-call rotations.
- Deep knowledge of and troubleshooting experience with macOS and Windows 10.
- Experience troubleshooting LAN and Wifi networks.
- Detail-oriented and a passion for learning new technologies and skills.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work a flexible schedule and availability for an on-call rotation.

**Even Better If You Have**:

- ITILv4 Certification
- Servicenow Certifications
- Experience with scripting languages including Bash, Powershell or Python.

**Perks of DISCO.**
- Open, inclusive, and fun environment
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company

**About DISCO**:
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
**Responsibilities**
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .