902 IT Support Specialists jobs in Hyderabad
Help Desk Support I
Posted today
Job Viewed
Job Description
Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.
For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.
We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.
Why System Soft Technologies?
At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.
Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.
By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.
This keeps us nimble, ahead of the competition, and on top of our industry.
Our continued success begins with you.
Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.
You will answer queries on basic technical issues and offer advice to solve them.
An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
They must also be customer-oriented and patient to deal with difficult customers.
The goal is to create value for clients that will help preserve the company’s reputation and business.
Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.
We are committed to the full inclusion of all qualified individuals.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.
You can request reasonable accommodations by contacting us at
Powered by JazzHR
Help Desk Engineer
Posted 3 days ago
Job Viewed
Job Description
Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus
Help Desk Engineer
Posted 4 days ago
Job Viewed
Job Description
Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus
Help Desk Engineer
Posted today
Job Viewed
Job Description
Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus
Management trainee - help desk
Posted today
Job Viewed
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of a Management Trainee, Collections
We are looking for professionals with OTC proven ability who have worked on SAP ERP- preferably in collections management and have a good understanding of upstream and downstream of Collection/Exceptions
Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and supervise the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as a phenomenal teammate to process any Adhoc request in a timely manner.
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, optimal and expertly.
• Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you
Minimum qualifications
• Any Graduate
• Strong Communication Skills (verbal and written)
• High Energy level
Preferred qualifications
• Good customer handling skills
Help Desk Engineer – L1
Posted 4 days ago
Job Viewed
Job Description
Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Help Desk Engineer – L1
Posted 4 days ago
Job Viewed
Job Description
Company Description
Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.
Working for international customer. Holidays as per sourcing country.
Job Description:
We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.
Key Responsibilities:
- Assign and manage support tickets using a ticketing system
- Provide first-level IT support for:
- Servers, firewalls, desktops, laptops, and peripherals
- Network connections, printers, and Microsoft Office applications
- Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
- Perform system administration and basic troubleshooting for Windows OS and applications
- Linux server administration and troubleshooting (preferred but not mandatory)
- Escalate unresolved issues to next-level support or hardware vendors
- Handle other ad-hoc IT support tasks as needed
Requirements:
- Degree in Computer Science, Information Technology, or a related field
- Hands-on experience with ticketing tools and remote support software
- Prior experience in a helpdesk or technical support role is advantageous
- Strong problem-solving skills and the ability to work independently
- Good verbal and written communication skills in English
Preferred Candidate Profile:
- Based in Kollam
- Self-driven with a customer-focused mindset
- Comfortable working with international teams across time zones
- Urgent Requirement, immediate joiners preferred
Be The First To Know
About the latest It support specialists Jobs in Hyderabad !
Technical Support Engineering
Posted 3 days ago
Job Viewed
Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is Microsoft onsite only.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
- Excellent understanding of Databases and deployments
- Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language
- Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions
- Excellent Communication Skills - verbal, listening, and written (including technical writing).
- Passion for technology, lifelong learning and professional development.
Experience in one or more of these areas desirable
- Experience supporting Azure or other cloud-based solutions
- Microsoft certifications in data platform or Azure technologies
- Experience troubleshooting distributed solutions
- Basic Networking, Storage and Platform troubleshooting skills
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .