Facilities Management System Support

Hyderabad, Andhra Pradesh Best Infosystems Ltd.

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Job Description

Facilities Associate_Contract (One Year)_Hyderabad_(with top fortune 40 captive FMCG)


Job Title: Associate (Contractor) – Facilities – Applications and Software

Job Type: Full-Time

Duration: One Year (Contract)

Department: PGRE / Facilities

Location: On-site, Hyderabad

Experience: 1–3 years

Employment Type: Full-time Contract


Job Description:

About the Role:


  • We are looking for a proactive and tech-savvy Facilities Associate – Applications and Software’s to join our PGRE/Facilities team.
  • This role is ideal for someone with a background in software engineering who is eager to apply their technical skills in a dynamic facilities management environment.


Key Responsibilities:

This role encompasses two primary areas of responsibility:


  • Application Management & Operations Support
  • Serve as the single point of contact for all operations related to facilities applications such as , Corrigo, iLobby, Avuity Occupancy Sensors, Foodbook, MoveInSync, etc.
  • Operate, troubleshoot, and extract data from these platforms to support facilities operations.
  • Manage and resolve IT tickets raised by the Facilities department.
  • Facilities Support & Coordination
  • Assist with general facilities management tasks including office rounds, hygiene checks, and event coordination.
  • Support ad hoc operational needs and contribute to team initiatives as a collaborative team player.


Required Qualifications:


  • Bachelor’s degree in software engineering or a related field.
  • 1–2 years of relevant experience in a technical or facilities support role.


Preferred Qualifications:


  • While no specific additional qualifications are required, a proactive attitude and willingness to learn will be highly valued.
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Azure System Support Engineer

Hyderabad, Andhra Pradesh Sikich India

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Job Description

Sikich is seeking an Azure/Cloud Support Engineer to join our dynamic team. The ideal candidate will have a deep understanding of Azure Cloud services and extensive experience in IT infrastructure, Windows, and Microsoft 365. As an Azure Cloud Support Engineer, the candidate will play a pivotal role in maintaining our clients' cloud-based IT systems, resolving complex technical issues, and providing advanced customer service. Candidates will leverage their extensive technical knowledge and experience to ensure the efficiency and reliability of our clients' Azure environments.


About the firm

Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients’ businesses.


Primary Job Responsibilities

  • Provide expert-level technical support for clients, addressing complex Azure cloud issues, advanced network problems, and in-depth troubleshooting, including Azure Virtual Machines, Networking, Storage, and Backup solutions.
  • Take ownership of escalated issues from lower-level analysts and provide in-depth analysis and resolution, applying your advanced technical expertise to resolve complex Azure-related problems efficiently, such as VM performance issues, network connectivity problems, storage management, and backup recovery.
  • Create and maintain detailed records of client interactions, issues, and resolutions in our ticketing system.
  • Identify and create detailed knowledge base articles and run books to provide guidance to lower-level analysts. Ensure that all documentation is comprehensive and accurate, serving as a valuable resource for future reference.
  • Identify potential issues and recommend improvements to clients' Azure environments. Implement proactive solutions to enhance performance and security, including optimizing Virtual Machines, improving network configurations, managing Azure Storage, and implementing effective backup strategies.
  • Utilize advanced infrastructure troubleshooting skills to detect potential issues and propose enhancements for clients' Azure environments. Implement proactive solutions aimed at optimizing performance and fortifying security, thereby mitigating the risk of downtime and data loss.
  • Lead and participate in IT projects, including Azure Virtual Machine deployments, network configurations, storage solutions, and backup implementations. Collaborate with project teams to ensure successful project delivery and minimal disruption to clients' operations.
  • Demonstrate a deep understanding of root cause analysis and implement effective solutions to complex technical challenges related to Azure Networking, Storage, Backup, and Virtual Machines. Act as a resource for the team in tackling intricate problems.
  • Keep clients informed about the status of their issues, provide timely updates, and ensure a high level of customer satisfaction. Maintain a proactive and customer-centric approach in all interactions.
  • Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Ensure all actions and communications align with our company's standards of professionalism and quality.
  • Participate in after-hours on-call rotation.


Requirements

  • Four to five years of experience providing infrastructure and cloud technical support.
  • A Bachelor’s degree in IT or related fields, or equivalent experience. Advanced certifications (e.G., Microsoft Certified Solutions Expert, Cisco Certified Network Professional) are a plus.
  • Proficiency in Azure Cloud services, including Azure Virtual Machines, Networking, Storage, and Backup solutions. Experience with Windows operating systems, Microsoft 365 applications, server operating systems, virtualization technologies, and advanced network concepts.
  • Strong customer service and communication skills, with the ability to clearly explain complex Azure and IT concepts to non-technical users. Demonstrate patience and empathy when dealing with clients.
  • Ability to lead and mentor junior team members, providing technical guidance and support in Azure cloud environments and related technologies.
  • Relevant IT certifications demonstrating advanced technical expertise, problem-solving skills, and leadership capabilities, particularly in Azure Cloud services.
  • Stay up to date with the latest industry trends and Azure technologies and contribute insights to the team. Be flexible and adaptive in a dynamic IT environment.


Benefits of being a part of the team

  • Family Health Insurance including parents
  • Life & Accident Insurance
  • Maternity/paternity leave
  • Performance-based incentives
  • Referral Bonus program
  • Exam Fee Reimbursement Policy
  • Indian festival holidays
  • 5 days working week
  • Doctor's Consultation
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LIMS System Support Analyst

Hyderabad, Andhra Pradesh LTIMindtree

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Role: LIMS Labvantage - L2 Support

Experience: 4- 10 years

Location: Pan India

Notice Period: Immediate to 15 days


  • Good Knowledge on LabVantage application should have experience in implementing LIMS application for Life Science domain
  • Extensive knowledge of LIMS installation and support
  • Should be able to provide L2 support and general trouble shooting for User Service Incidents and User Service Request tickets created through Incident management tool ie Service Now
  • Should be well versed with User access management activation modification revoke inactivation
  • Should have handle Data migration for LIMS
  • Review and update documentation associated with incidents and service requests
  • Managing Data Packaging with CMT and CTT
  • Thorough with Problem Management ability and provide innovative solutions
  • Monitoring of application review logs identify and exceptions
  • Minor Enhancements associated with the application
  • Good in written and verbal communication
  • experience with directly working with client
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Technical Support Engineering

Hyderabad, Andhra Pradesh Microsoft Corporation

Posted 3 days ago

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With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification:
English Language: fluent in reading, writing and speaking.
Azure Identity - Skill Requirements
- Strong foundational knowledge including Azure Active Directory, Microsoft Entra, and hybrid identity models
- Experience with authentication and authorization concepts, including:
o Single Sign-On (SSO), Seamless SSO
o Multi-Factor Authentication (MFA) / Password less authentication
o Conditional Access Policies
- Hands-on exposure to Azure AD Connect, Hybrid Identity configuration, and troubleshooting account mgmt/authentication/sync issues
- Understanding of Azure AD Cloud Sync, Azure AD App Proxy, ADFS&WAP, Device Registration, B2B, B2C, PTA, PHS
- Application integration with Azure AD
- Understanding of identity federation technologies (ADFS, SAML, OAuth, OpenID Connect)
- Ability to analyze and troubleshoot login failures, token issues, and account lockout scenarios.
- Knowledge of RBAC (Role-Based Access Control) and Good coding/ software development skills are a plus
- Knowledge of PKI and Authentication protocols
- Comfortable with PowerShell scripting and commands.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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Manager, Technical Support

Hyderabad, Andhra Pradesh iCIMS

Posted 3 days ago

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Job Description

**Job Overview**
The Manager, Technical Support supervises the day-to-day operations of Technical Support Engineer Team. Responsible for ensuring the team is appropriately staffed, trained, and handles client volume within specific metrics. The Manager, Technical Support Engineer reports to the Director Technical Support.
**About Us**
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
**Responsibilities**
+ Develop and grow a team of Support Engineers to deliver world class customer service.
+ Manage team productivity and performance through instilling a metrics driven culture.
+ Define team and individual goals in alignment with Global Support objectives. Assist direct reports in the definition and attainment of individual goals.
+ Ensure that direct reports have the resources, information, and processes necessary to deliver effective technical solutions to our customers.
+ Develop and improve standard operating procedures, performance metrics, and feedback mechanisms for your team.
+ Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance.
+ Conduct quarterly reviews with iCIMS leadership.
+ Demonstrate strategic thinking to plan and execute medium/long term initiatives.
+ Serve as a manager, mentor, knowledge resource, and escalation point for support agents; Build credibility and trust within the support group.
+ Foster and facilitate the professional growth, engagement, and development of team members.
+ Manage workflows and schedules for direct reports and ensure adequate workload coverage.
+ Manage key processes including FAQ analysis, case reviews, and customer feedback analysis.
+ Take up and deliver on any other responsibilities as assigned from time to time by reporting manager/support management.
+ Drive continuous improvement in processes through innovation and automation and cutting-edge technology.
+ Open to work in shifts and weekends.
**Qualifications**
+ 10+ years of experience in Support teams with at least 4+ year experience leading an operational team.
+ Prior experience leading a client facing support team for international markets / SAAS
+ Strong understanding of Customer Support metrics and SLAs
+ Excellent verbal and written communication skills
+ Excellent planning and organizational skills
+ Strong presentation skills and ability to motivate teams.
+ Knowledge of MS Excel and PowerPoint
**Preferred**
+ Knowledge of HR / Recruitment Software domain is a plus.
**EEO Statement**
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you'd like to request an accommodation due to a disability, please contact us at .
**Compensation and Benefits**
Competitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here:
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Technical Support Agent

Hyderabad, Andhra Pradesh Deltacubes pvt ltd

Posted 1 day ago

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Hiring Alert: Technical Support Agents

(Level 1 Support) - Hyderabad (Onsite)

We are looking for experienced Technical Support Agents to join our growing team!

Requirements:

Minimum 1 year on-paper experience in Inbound or Outbound Technical Support (Voice Process)

Strong communication skills in English

Ability to handle Level 1 technical troubleshooting for US customers

Location: Hyderabad (India) - Onsite

Process: US Shift

Salary: As per industry standards

Offs: 2 Days Weekly Rotational Off

If you meet the criteria and are ready to join immediately,

  • Connect with us now!
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Freshers - Technical Support

Hyderabad, Andhra Pradesh Movate

Posted 2 days ago

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We’re Hiring 100+ Freshers for Technical Support (Trainee Role) – Hyderabad.


We’re looking for enthusiastic graduates with excellent communication skills to join our Technical Support team.


Important: All applicants must complete an online communication test. Please apply only if you are interested in taking the test.


Role: Trainee – Technical Support Process(24/7)

Location: Hyderabad

CTC: ₹2.8 LPA


Job Description – Helpdesk Support Trainee

Required Skills & Qualifications:

  • Education: Any degree with strong written and verbal communication skills.
  • Experience: 0–1 year in customer service.
  • Communication & Customer Handling: Ability to engage with customers, comprehend issues, and provide professional support. Strong customer service, multitasking, and documentation skills.
  • Technical & Analytical Skills: Basic troubleshooting and IT systems knowledge. Good analytical and cognitive skills to resolve issues effectively.
  • Adaptability & Learning: Ability to quickly adjust to changing priorities and learn new products and technologies.

Only candidates who complete the online communication test will be shortlisted for interviews.

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Technical Support Engineer

500001 Hyderabad, Andhra Pradesh ₹45000 Annually WhatJobs

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full-time
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to provide exceptional support to their user base, serving clients in and around Hyderabad, Telangana, IN . This role involves diagnosing and resolving complex technical issues, providing guidance on product usage, and ensuring a seamless technical experience for all customers. The ideal candidate is technically proficient, patient, and dedicated to delivering outstanding service.

Responsibilities:
  • Provide Tier 2 and Tier 3 technical support to customers via phone, email, and remote access tools.
  • Diagnose, troubleshoot, and resolve hardware, software, and network issues.
  • Guide customers through step-by-step solutions to technical problems.
  • Document all support interactions, issues, and resolutions in the ticketing system.
  • Identify and escalate critical issues to engineering and development teams.
  • Contribute to the creation and maintenance of technical documentation, knowledge base articles, and FAQs.
  • Assist in testing new software releases and providing feedback.
  • Monitor system performance and proactively identify potential issues.
  • Collaborate with cross-functional teams to ensure customer satisfaction.
  • Stay current with product updates and industry best practices.
  • Provide training and guidance to customers on product features and functionalities.
  • Manage customer expectations and communicate technical information clearly and concisely.
  • Ensure adherence to service level agreements (SLAs) and support processes.
  • Contribute to continuous improvement initiatives within the support department.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related technical field.
  • Minimum of 3 years of experience in technical support or a similar role.
  • Strong knowledge of operating systems (Windows, macOS, Linux), networking concepts, and common software applications.
  • Experience with troubleshooting databases, APIs, and cloud-based services.
  • Excellent problem-solving, analytical, and diagnostic skills.
  • Strong written and verbal communication skills.
  • Ability to work independently and manage time effectively.
  • Customer-centric attitude with a passion for resolving technical challenges.
  • Experience supporting customers in the Hyderabad, Telangana, IN region is advantageous.
  • Certifications like CompTIA A+, Network+, or CCNA are a plus.
This is a fully remote position, offering the flexibility to work from home while being a critical part of our client's support infrastructure for users in the Hyderabad, Telangana, IN area.
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