933 IT Support Specialists jobs in Hyderabad

Job Description

This role is a Service Desk Technician supporting Experian's Contact Center, also known as the MCE.

The key role of the MCE Service Desk is to be the single point of contact to address and quickly resolve technical issues raised by the end user. The Service Desk operates as a technical resource providing support, testing, and initial triage whenever issues arise within contact center applications. We also manage and maintain all hardware required for the 1200+ agents we support.

Responsibilities:

Provides Tier 1 support (and as assigned Tier 2 support) - Addresses technical issue inquiries received via phone, ticket portal, chat, and email.

Support operational groups across time zones in both India and the US.

Participate in an on-call schedule as required.

Escalate trouble tickets when required

Manage tickets in a timely manner, including opening, updating, and closing to ensure SLA compliance

Establishes and maintains effective lines of communication with end-users throughout the lifecycle of their issue or service request

Work and interface with end users daily. Install, configure, and support client workstations and laptops

Assist Systems Administrators, Manager and Director in specific project tasks as directed

Management inventory of equipment

Makes recommendations for process improvements and technology changes.

Communicate issues and incidents to all levels of the organization as required.

Create and maintain documents and procedures, with directions from management.

Develop technical solutions and automate repeatable tasks

Assign tickets to the Service Desk team members

Report on service desk teams related activities to reporting manager

Flexible to work on different shift time zones in IST either 9.00am to 6.00pm or 3.00ppm to 12 night

Skills:

Must be able to demonstrate the ability of maintaining privacy and confidentiality, critical thinking skills, follow company policies and procedures

Must have strong customer focus, a demonstrated ability to work within a team of service-oriented individuals, and excellent customer service with professional and courteous communication skills (both oral and written skills)

Must be able to manage multiple priorities and track own activities and tasks; performing work as prioritized by a supervisor, and escalating conflicts and issues appropriately and in a timely manner

Ability to take directions well and follow detailed instructions

Experience working within a technology support organization

Considered expert in all operational best practices, continuously implements new technology solutions to add operational efficiencies.

Experience working with Cisco PCCE applications, Service Now, VDI environments, and remote desktop support tools a plus

Ability to provide timely resolution for all end-user requests and root cause analysis for issues

Experience with JIRA and Confluence, OKTA, Service Now, remote desktop support tools, and MS Active Directory a plus

Qualifications

May require a bachelor's degree in computer science or other technical degree or equivalent experience

Typically requires 8 + years of related experience

Microsoft certification preferred

Ability to plan, organize, and implement projects in a timely manner

Ability to work in a high energy, fast paced environment

Ability to research, review and act independently when needed

Must be able to create clear and detailed technical documentation

Ability to work effectively with cross-functional teams.

Flexible enough to work with different technical skill levels and skillsets

Must be fluent in English

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

**Skill required**: IT Help desk - Customer Service Technology Support**:
**Designation**:Associate**:
**Job Location**:Hyderabad**:
**Qualifications**:Any Graduation**:
**Years of Experience**:1-3 years**:
**About Accenture Operations**:
**What would you do?**:
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA's.

This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

**What are we looking for?**:
**We are looking for individuals who have the following skillset**:

- Ability to perform under pressure
- Detail orientation
- Ability to establish strong client relationship

**Roles and Responsibilities**:

- In this role, you are required to solve routine problems, largely through precedent and referral to general guidelines
- Your expected interactions are within your team and direct supervisor
- You will be provided detailed to a moderate level of instruction on daily work tasks and detailed instruction on new assignments and the decisions that you make that would impact your work
- You will need to be well versed with basic statistics and terms involved in the day to day business and use it while discussing with stakeholders
- You will be required to help in the overall team's workload by managing your deliverables and help the team when required
- You will be an individual contributor as a part of a team, with a predetermined focused scope of work.
Please note this role may require you to work in rotational shifts.

Any Graduation

**Location**:
**This role is located in Gurugram.**:
**Your Impact**:
DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front-line technical support for our employees, on-board new employees, maintains the knowledge base and more. As a Service Desk Technician at DISCO, you will be the first point of contact for all our internal customers. You will have the opportunity to be the user's voice in IT projects and advocate for an exceptional customer experience.

**What You'll Do**:

- Escalate incidents with accurate documentation to a suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Research solutions through internal and external knowledge base as needed.
- Manage user provisioning and de-provisioning, including accounts, equipment, data handoff, etc.
- Manage and ensure the accuracy of our hardware and software inventory.
- Take the initiative in identifying and improving internal IT processes.
- Maintain and develop detailed documentation related to IT processes and the end-user knowledge base.
- Assist in deploying new software, hardware and other tools across our fleet.

**Who you are.**:

- A Bachelor's Degree in Information Technology or a related field.
- 2 + years of experience providing technical support in a corporate environment.
- Exceptional customer service and communication skills.
- Ability to work in shifts and be available for on-call rotations.
- Deep knowledge of and troubleshooting experience with macOS and Windows 10.
- Experience troubleshooting LAN and Wifi networks.
- Detail-oriented and a passion for learning new technologies and skills.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work a flexible schedule and availability for an on-call rotation.

**Even Better If You Have**:

- ITILv4 Certification
- Servicenow Certifications
- Experience with scripting languages including Bash, Powershell or Python.

**Perks of DISCO.**
- Open, inclusive, and fun environment
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company

**About DISCO**:
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience
o OR 3+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
**Proficiency in Windows, Linux, Azure, VM management, data backup, and disaster recovery setup is required. Knowledge about SQL and SAP HANA is good to have.**
**Excellent troubleshooting and analytical skills to diagnose and resolve complex technical**
Language Qualification
English Language: fluent in reading, writing and speaking.
Basic knowledge in Linux Networking , Good verbal and written communication.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
We are looking for an individual who is a service delivery focused subject matter expert. You will be responsible for frontline engineer or delivery partner support staff technical readiness and process compliance. You will provide in-depth technical & subject matter expertise for one or more products, services, or scenarios all while driving delivery excellence in a collaborative environment to achieve superior customer outcomes. Your primary accountability is to the support staff and managers on the teams you work with. This opportunity enables and promotes career growth as a recognized technical SME.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Team Readiness & Development: You will assess the technical and professional capabilities of support staff and assist in developing training plans to address identified gaps.
- Case Management (Delivery Excellence): You will perform case reviews to ensure process compliance.
- Managing Collaborative Activities: Mentor engineers on effective collaboration (cross-team and cross-technologies/lines of business) and quality case handling standards.
- Supportability Activities: You will contribute to customer self-help and volume deflection initiatives.
- Process Improvement: You analyze trends (e.g., case types, volumes) and collaborate with stakeholder teams to provide product and process improvement feedback.
**Qualifications**
Required Qualifications:
- 4+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience
o OR Bachelor's degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 3+ years in system development, network operations, software support, IT, consulting or technical troubleshooting experience.
- 3+ years of prior product, customer support and/or technical support experience
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Technical experience and knowledge working in Azure technical support or equivalent technology.
- Technical skills and hands on experience in 2 or more of the following areas: Entra ID, Azure Active Directory, ADFS, SSO configuration, Authentication Protocols, Azure Identity protection, Identity Management, Conditional Access Policies, Azure MFA.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .