Help Desk Support

Vadodara, Gujarat cyber hospitality private limited

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Job Description

**Job description**

**Qualifications**
- Freshers to 6 months
- Excellent English communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment

**Shift**: Night Shift (5 working days)

**Requirement**
- The day-to-day tasks include handling customer inquiries, resolving issues, and ensuring customer satisfaction.
- The Customer Support Executive will be responsible for providing excellent customer service and technical support to our clients.

Shift:

- Night shift

Work Days:

- Monday to Friday

Work Location: In person
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Help Desk Engineer – L1

Vadodara, Gujarat Razileans

Posted 1 day ago

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Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


Working for international customer. Holidays as per sourcing country.


Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

  • Assign and manage support tickets using a ticketing system
  • Provide first-level IT support for:
  • Servers, firewalls, desktops, laptops, and peripherals
  • Network connections, printers, and Microsoft Office applications
  • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
  • Perform system administration and basic troubleshooting for Windows OS and applications
  • Linux server administration and troubleshooting (preferred but not mandatory)
  • Escalate unresolved issues to next-level support or hardware vendors
  • Handle other ad-hoc IT support tasks as needed


Requirements:

  • Degree in Computer Science, Information Technology, or a related field
  • Hands-on experience with ticketing tools and remote support software
  • Prior experience in a helpdesk or technical support role is advantageous
  • Strong problem-solving skills and the ability to work independently
  • Good verbal and written communication skills in English


Preferred Candidate Profile:

  • Based in Kollam
  • Self-driven with a customer-focused mindset
  • Comfortable working with international teams across time zones
  • Urgent Requirement, immediate joiners preferred
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Technical Support Specialist

390001 Vadodara, Gujarat ₹50000 Annually WhatJobs

Posted 1 day ago

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full-time
We are seeking a motivated and customer-centric Technical Support Specialist to provide exceptional assistance to our users. This is a fully remote position, enabling you to deliver support and resolve technical issues from the convenience of your home office. You will be the primary point of contact for customers experiencing technical difficulties with our products or services. Your role will involve diagnosing problems, troubleshooting software and hardware issues, and guiding users through step-by-step solutions.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will document all support interactions, track issues, and escalate complex problems to appropriate internal teams when necessary. A deep understanding of common operating systems (Windows, macOS), networking concepts, and general IT troubleshooting is essential. The ability to explain technical concepts in a clear and understandable way to non-technical users is crucial. You should be patient, empathetic, and committed to providing a positive customer experience. This role offers a fantastic opportunity to utilize your technical skills and customer service expertise in a flexible, remote-first environment, contributing directly to customer satisfaction and retention.

Key Responsibilities:
  • Provide technical assistance and support for incoming queries and issue requests.
  • Respond to customer inquiries across multiple channels (phone, email, chat).
  • Diagnose and resolve technical hardware and software issues.
  • Guide users through problem-solving processes.
  • Install, configure, and troubleshoot software and hardware.
  • Maintain accurate records of customer interactions and resolutions.
  • Escalate unresolved issues to the appropriate internal teams.
  • Identify and suggest possible improvements on procedures.
Qualifications:
  • High School Diploma or equivalent; Bachelor's degree in Computer Science, IT, or a related field preferred.
  • Minimum of 3 years of experience in technical support or helpdesk roles.
  • Strong knowledge of computer hardware, software, and networking.
  • Excellent problem-solving and troubleshooting skills.
  • Exceptional customer service and communication skills.
  • Ability to explain technical concepts clearly to non-technical users.
  • Experience working in a remote support environment.
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Technical Support Engineer

390001 Vadodara, Gujarat ₹55000 Annually WhatJobs

Posted 2 days ago

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Job Description

full-time
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their IT department in **Vadodara, Gujarat**. This is an on-site position where you will be the primary point of contact for resolving technical issues and providing exceptional support to our users. Responsibilities include diagnosing and troubleshooting hardware, software, and network problems, providing timely and effective solutions, and documenting support requests and resolutions. You will also be responsible for installing, configuring, and maintaining computer systems and peripherals. The ideal candidate will have strong technical knowledge in areas such as operating systems (Windows, macOS), common applications, network protocols, and hardware troubleshooting. Excellent communication and interpersonal skills are crucial for interacting with users of varying technical abilities. You must be patient, empathetic, and possess strong problem-solving skills. Experience with IT support ticketing systems and remote support tools is highly desirable. The ability to work independently and as part of a team is essential. This role offers a fantastic opportunity to utilize your technical expertise and grow within a supportive and innovative company. If you are passionate about technology and dedicated to providing outstanding customer service, we encourage you to apply.
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Technical Support Engineer

Vadodara, Gujarat AVI-SPL

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Job Summary:


The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.


Key Responsibilities


Administrative Services:


  • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Manage the associated service Outlook mailbox.
  • Create and analyze performance and usage metrics.
  • Open, update, and resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Maintain and update training and troubleshooting documentation.


Video Call and Webcast Support:

  • Ensure video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.
  • Webcast Video on Demand Services:
  • Create and manage streaming VOD directories for Ford users.
  • Manage user groups and multimedia storage on Ford’s network.
  • Troubleshoot issues related to uploaded VOD content.
  • Assist users with training on new and existing video technologies.
  • Provide streaming metrics and analytics for hosted videos.


Commissioning Services:

  • Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
  • Test endpoints and network devices.
  • Review, verify, and backup configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Conduct room testing, certification, and troubleshooting.


Application Support:

  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Escalate critical issues to Level 3 engineering.
  • Assist users with application usage and remote training.
  • Manage support tickets within Ford’s ticketing system.
  • Administer access requests and maintain support documentation.


Qualifications:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.


Preferred Skills:


  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.
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Technical Support Engineer

Vadodara, Gujarat AVI-SPL

Posted 11 days ago

Job Viewed

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Job Description

Job Summary:


The Technical Support Engineer will be responsible for delivering remote conference room and audio-visual support for our client. This role involves managing and maintaining video conferencing, audio/visual, and webcasting technologies, ensuring seamless operations for global meetings, events, and webcasts, and providing exceptional support to users and executives.


Key Responsibilities


Administrative Services:


  • Assist in scheduling, modifying, and cancelling white glove conferences and webcasts.
  • Manage the associated service Outlook mailbox.
  • Create and analyze performance and usage metrics.
  • Open, update, and resolve service tickets related to AV and webcasting technologies.
  • Monitor and update support queues for current and upcoming AV technologies and webcast incidents.
  • Escalate complex issues to third-level support or manufacturer/vendor support teams.
  • Participate in meetings regarding current and future AV and webcasting systems.
  • Maintain and update training and troubleshooting documentation.


Video Call and Webcast Support:

  • Ensure video endpoints are online and operational.
  • Manage incident response during active calls and webcasts.
  • Prepare and support webcast events, including creating event webpages and conducting dry runs.
  • Monitor live webcast events and troubleshoot issues as needed.
  • Report viewer metrics during and after events.
  • Trim, encode, and distribute recorded on-demand copies of webcast sessions.
  • Coordinate technology scheduling to ensure successful meetings.
  • Webcast Video on Demand Services:
  • Create and manage streaming VOD directories for Ford users.
  • Manage user groups and multimedia storage on Ford’s network.
  • Troubleshoot issues related to uploaded VOD content.
  • Assist users with training on new and existing video technologies.
  • Provide streaming metrics and analytics for hosted videos.


Commissioning Services:

  • Configure Cisco Video Conferencing Codecs and streaming encoders (e.g., VBrick Rev).
  • Test endpoints and network devices.
  • Review, verify, and backup configuration files to facilitate disaster recovery.
  • Support the commissioning and decommissioning of conference rooms and AV devices.
  • Conduct room testing, certification, and troubleshooting.


Application Support:

  • Provide Level 1 and Level 2 support for applications including MS Teams, Miro, Vbrick, and other agreed-upon platforms.
  • Collaborate with Product Engineers to resolve application issues.
  • Escalate critical issues to Level 3 engineering.
  • Assist users with application usage and remote training.
  • Manage support tickets within Ford’s ticketing system.
  • Administer access requests and maintain support documentation.


Qualifications:

  • Proven experience in AV support, video conferencing, and webcast management.
  • Familiarity with Cisco Video Codecs, VBrick Rev, and related AV/IT infrastructure.
  • Strong troubleshooting and customer service skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent communication skills, both written and verbal.
  • Experience with ticketing systems and documentation management.


Preferred Skills:


  • Knowledge of webcast and streaming platforms.
  • Experience with AV commissioning and room setup.
  • Ability to train end-users on AV technologies.
This advertiser has chosen not to accept applicants from your region.

Oracle technical support – scm

Vadodara, Gujarat Best Infosystems Ltd.

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Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)Job Title: Oracle Technical Support – SCMDuration : 6 Months (Contract)Experience: 7+ YearsLocation: Pan IndiaMode of work: RemoteJob Description:Must-Have Skills:Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.Experience handling inbound/outbound interfaces, data extraction, and data loading.Expertise in troubleshooting and resolving production issues across Oracle EBS layers.Capable of managing issue resolutions and handling custom enhancements independently. Mandatory Requirement:Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.Technical Stack:Oracle EBS R12Oracle Forms & ReportsSQL / PL/SQLOracle APEX (preferred)Tech support experience in SCM modules for 4+ years minimumRelevant Module Experience Required (Please Mention in Resume):Order Management (OM)Inventory (INV)Accounts Receivable (AR)Accounts Payable (AP)General Ledger (GL)Fixed Assets (FA)

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Remote Technical Support Specialist

390001 Vadodara, Gujarat ₹55000 Annually WhatJobs

Posted 2 days ago

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full-time
Our client is looking for a dedicated and customer-focused Remote Technical Support Specialist to join their expanding customer service team. This is a fully remote position, offering the flexibility to work from anywhere. You will be the first point of contact for customers experiencing technical difficulties with our products and services. Your primary responsibility will be to provide timely, accurate, and friendly support via phone, email, and chat. This includes diagnosing issues, guiding users through step-by-step solutions, escalating complex problems to senior technicians when necessary, and documenting all interactions in our CRM system. We are seeking individuals with exceptional communication skills, a patient demeanor, and a passion for problem-solving. A strong understanding of common operating systems, software applications, and basic networking concepts is essential. You should be comfortable troubleshooting a wide range of technical issues and explaining technical information in a clear and concise manner to non-technical users. The ability to work independently, manage your time effectively, and maintain a positive attitude in a fast-paced environment is crucial. Comprehensive training will be provided, but prior experience in a customer support or technical helpdesk role is highly preferred. This role offers the chance to be part of a globally recognized company and grow your career in the technology support sector without the need to commute.
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