100 IT Support Specialists jobs in Vadodara

Responsibilities

• Responsible for organizing contract technical evaluation, review and formulating contract technical negotiation plan.
• Responsible for the communication and coordination of technical issues in contract implementation, etc.
• Responsible for assisting sales to complete technical communication and product promotion.
• Responsible for customer technical consultation and Q&A.
• Cooperate with GCS team to fix customer complaints.
• Collect and analyze local market demand and propose local product strategies for the company.

Minor responsibilities

• Complete work as assigned by supervisor.
• Collect, analyse and feedback customer requirement.

Qualifications

• Bachelor’s degree or above, English speaking, able to adapt to frequent travel, 5 years or above working experience in PV industry is preferred, with technical process or quality work experience in PV module / cell factory is preferred.
• PV expert on PV industry, familiar with product certificates and related IEC/UL standard.
• Possess a strong sense of responsibility and the ability to work effectively with others to achieve goals and requirements.
• Possess strong communication and verbal skills in English. Familiar with local Customs and Traditions.
• Have passports of India.

Designation : Director of global technical support

Location : Remote - India

Shift : EMEA / US Shift ( Rotational )

Experience : 12 + years , Relevant to leadership - 5 years

about product operations

The Product Operations team plays a pivotal role in driving success by providing comprehensive business insights, expert translations, precise technical writing, and impactful training solutions. We bridge the gap between complex technical information and actionable strategies, ensuring seamless communication across global teams. By delivering data-driven insights, translating technical content into accessible formats, and equipping teams with the knowledge they need, we empower our organization to operate efficiently and effectively in a dynamic, global environment

purpose of the job

The Global Technical Support team mission is to uphold high quality participant and customer experience of Randstad RiseSmart products and services. We aim to deliver timely, accurate, and professional technical support to all Randstad RiseSmart customers. We collaborate cross-functionally to document and communicate issues so we can improve and measure the continued success of our products.

● Lead global technical support teams, ensuring exceptional customer experiences

● Partner with product, engineering, and senior leadership to align support strategies with business goals

● Drive process improvements and scalable solutions to enhance efficiency

● Proactively identify and resolve technical challenges, implementing enterprise-wide enhancements

● Establish and monitor KPIs to measure and improve team performance

● Balance immediate operational needs with long-term growth and innovation

● strategic leadership and management of a function

● setting and managing budget

● responsible for achieving the goals through effective management of the team

Global Technical Support Metrics

● Agent and Customer Satisfaction (CSAT) Scores

● Cross-Department Communication Improvement Plan (Tier1&2 Support, Product Management and Product Advisory, & Tier-3/Dev team)

● Monthly & Quarterly Monitoring & Support for Ticket Volume, Error, Tag & Release Metrics

● Improve and maintain resolution time (Mean Time to Resolution, MTTR)

● Monitor & Track Agent productivity (ticket/issue counts, resolution rates, and SLA adherence

● Employee Engagement & Retention

● Cost Efficiency & Operational Improvements

● Knowledge Base Usage & Effectiveness

key stakeholders

● Global Operations, Sales, and Enterprise Teams - including but limited to Product Managerment; Engineering; Engagement/Operations; Accounting and Global IT

● All external customers and clients who are impacted with RandstadRiseSmart contracts

job requirements education, experience & knowledge

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● wide and deep experience providing expert competence

● significant professional experience

● experience in managing and motivating teams

● solid experience of people management and leadership in a results-driven environment

● experience of planning and managing resources to deliver predetermined objectives

● experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames

● experience working in a complex matrix, across multiple geographies

● proven experience of developing relationships working at a strategic and operational level

● The ideal candidate is an experienced, results-driven leader with a deep understanding of global technical support operations. Strong coaching, mentoring, and collaboration skills are essential to navigate challenges and ensure customer satisfaction.

The role requires flexibility across multiple global time zones to support diverse teams.

● Leadership & Experience: 5+ years leading global technical support teams, driving large-scale initiatives, and aligning operations with business goals; excellent people management skills

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● proven experience of developing relationships working at a strategic and operational level

● Customer & Stakeholder Focus: 3+ years in technical support leadership, ensuring customer success, meeting SLAs, and delivering high-quality service.

● Technical & Industry Knowledge: Proficiency in Zendesk, ServiceNow, and Jira; passion for innovation and process evolution to stay ahead of industry trends.

● Global & Remote Operations: Ability to manage complex, distributed teams across global time zones

● Problem-Solving & Strategy: fostering collaboration while ensuring service excellence; Strong analytical mindset, ability to interpret strategy and policy to align with business objectives; Proactively help remove roadblocks; implement process improvements, and drive continuous growth in Support while keeping up team moral and motivation

● Communication & Adaptability: Exceptional verbal/written skills, ability to simplify technical concepts for stakeholders, and flexibility to multitask in a fast-paced environment, including flexibility with full-time schedule, including shift assignments on weekends and evenings to support global time zones

competencies

Randstad Enterprise Key competencies - focuses on assessing, measuring and improving performance - shows drive and determination to meet short- and long-term goals - calculates return on investment - customer focused - uses comprehensive knowledge and skills to act independently while guiding and training others to take action to increase quality - acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training others

Job specific competencies - builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives - specifically creates positive team culture and inspires commitment - thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights - acts independently using comprehensive knowledge and/or skills to conduct research and analyse data while guiding and training others on how to develop a comprehensive understanding of e.g. customer and market conditions

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

About InfoDesk

Infodesk is the leading enterprise intelligence management SaaS platform, serving the top 100 companies across global life sciences, government, professional, and investment services. InfoDesk’ s proprietary "Smarter Data" technology gathers, normalizes, enriches, and summarizes content in real-time from external and internal sources to deliver business-critical insights that help clients increase their competitive awareness, mitigate risks, and make confident data-driven strategic decisions.

We are seeking a highly motivated and customer-focused Product Support Specialist to join our IT team.

As a Product Support Specialist, you will play a critical role in ensuring the success of our software products by providing exceptional technical support to our clients and internal stakeholders. You will serve as the primary point of contact for troubleshooting and resolving product-related issues, ensuring customer satisfaction, and driving continuous improvement.

Responsibilities:

Technical Support: Provide timely and effective technical assistance to customers and internal teams, resolving software product issues and inquiries through various channels such as email and chat. Troubleshoot problems, diagnose root causes, and guide users through step-by-step solutions.

Customer Relationship Management: Build and maintain positive relationships with customers by understanding their needs, addressing concerns, and ensuring a high level of satisfaction. Manage customer expectations, set clear deliverables, and provide regular updates on issue resolution progress.

Issue Escalation and Collaboration: Collaborate with cross-functional teams, including developers, engineers, and product managers, to escalate and resolve complex technical issues. Act as a liaison between customers and internal stakeholders, ensuring efficient and effective communication throughout the resolution process.

Product Testing and Feedback: Collaborate with the product development team to test new features and enhancements, providing feedback on usability, functionality, and potential areas for improvement. Participate in beta testing programs and provide valuable insights to help shape the product roadmap.

Continuous Improvement: Proactively identify trends, recurring issues, and opportunities for process improvement. Collaborate with the team to develop and implement strategies to enhance the overall support experience, including automation, self-service options, and improved monitoring and reporting capabilities.

Salesforce Analyst: Maintain and optimize the Salesforce platform, handling user support, data integrity, and system configuration to align with evolving business needs.

Required Experience:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Proven experience in a customer-facing technical support role, preferably in the software industry.
• Familiarity with IT service management principles, ticketing systems, and customer relationship management (CRM) tools.
• Proficiency in troubleshooting software applications, networks, and operating systems.
• Strong knowledge of database concepts, SQL queries, data analysis and Salesforce configurations
• Understanding of web technologies (HTML, CSS, JavaScript), APIs, and integrations.