931 IT Support Staff jobs in Faridabad

Overview

As part of a Global Customer Technical Support team, this team provides post-sales support to Customers and Partners globally. Supporting the customer / partner is done through diagnosis and troubleshooting software and hardware problems and aiding with the product applications and/or use cases. Communicate with customers /partners by listening to and understanding the reported problem, and able to clearly explain basic technical information to the customers over the phone and via email. Part of a weekend on-call rotational schedule once deemed capable.

Responsibilities

• Communicating with customers by listening to and understanding their problem, then clearly explaining detailed technical information
• Asking customers targeted questions to quickly understand the root of the problem
• Diagnosing & troubleshooting technical issues in an expedient manner
• Tracking issues through to resolution, within agreed time limits
• Escalating unresolved issues to the appropriate next level / internal teams
• Providing prompt and accurate feedback to customers
• Referring to internal database or external resources to provide technical solutions
• Leading troubleshooting & brainstorming discussions
• Delivering workshops to both local and global teams - customer presentations to senior technical personnel and management
• Ensuring all issues are properly logged – following case management process
• Prioritizing and managing several open issues at one time
• Following up with customers to ensure their systems are fully functional after troubleshooting, and a solution has been provided
• Identifying areas of improvement whether in processes, procedures, or tools
• Documenting technical knowledge in the form of knowledge base articles and/or submitting documentation opportunities
• Creating and delivering product knowledge sharing sessions to the respective regional team
• Communicating with Sales Team to ensure timely updates for any critical issue
• Working with the Engineering team to assist with documentation
• Performing activities (reproducing the issue when required)

Qualifications

Knowledge and Skills

• Required

• Understanding of networks
• CCNA or equivalent knowledge
• 4G-5G
• AAA
• Any of the following certifications: CCNA, MCSE, Cloud, and/or RedHat
• Deep knowledge of supported Linux/Unix operating systems. Able to troubleshoot, analyze and configure the OS and its features and roles.
• Deep knowledge of product software and hardware. Can use scripts/tools to aid in troubleshooting. Knowledge of identified bugs in running firmware version.
• Advanced understanding and experience of networks, firewalls, protocols.
• Knowledge in tracing and troubleshooting high-level protocols and traffic
• Extensive understanding and experience of virtualization & cloud concepts, properties, and technology, as well as detailed skills in major industry standard technology specifics. Knowledge of models like SaaS, PaaS and IaaS.
• Good understanding of technology infrastructure, security concepts and platforms
• Strong understanding of networking (specifically IP related technologies)
• Good understanding of virtualization & cloud concepts
• Able to install, configure, and/or operate network equipment such as Cisco, Juniper, or other network hardware manufacturers
• Scripting and some programming
• Ability to configure and troubleshoot problems - logical thought process
• Good problem solving investigative and multi-tasking skills
• Ability to communicate with customers presenting technical information either verbally or in written format
• Focus to detail and can follow defined processes/procedures
• Technical acumen and able to identify when escalations are required
• Autonomy – increases technical knowledge by attending self-studies to bring value to the organization
• Organization and prioritization abilities
• Good computer skills in MS Office

• Desired
• Subject Matter Expertise in 1-3 areas relative to AppLogic Networks product
• Great collaborator
• Good CSAT and customer feedback

Work Experience, Education and Certifications

• Minimum of 3+ year experience in a technical role aligned to the same field with customer support experience KVM Experience
• Ideal candidate would have served as a developer in prior roles and have a deep understanding of modern, highly scalable architectures leveraging the latest technologies including NET/C#, Restful APIs, micro-services, cloud computing etc.
• Bachelor’s degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification or a diploma from a technical institute
• Education may be substituted for proven work experience for 5+ years as a Technical Support Engineer in a similar field

From the merger of two leaders in the CX space, ASPECT Software and Noble Systems, comes ALVARIA. A new global force delivering leading edge Customer Experience and Workforce Engagement software as well as cloud services technology solutions for enterprise Contact Centers. We blend the agility of a start-up mentality with the stability of an established enterprise, challenging the market with renewed thinking and best-of-breed business solutions.

Our solutions simplify and improve the customer and agent experience. Our complete suite of Contact Center and Workforce Engagement & Optimization solutions helps companies keep agents engaged while providing exceptional customer service experiences. Our flexible, highly scalable applications for interaction management, IVR/self-service, chatbots/AI, workforce optimization and more, are available on-premises or in any hosted, private or public cloud environment.

Make a Difference

Our people define who we are. The curious, driven, creative, fun individuals who are drawn to ALVARIA bring skills sets and cultural differences from around the world. They love innovation, challenges and empowering our customers to engage seamlessly and efficiently — every member of our team is dedicated to creating amazing customer contact experiences - for our customers and our customers’ customers. If you like developing new solutions and turning big ideas into reality, ALVARIA is the place for you. At ALVARIA, you’ll work with smart and motivated people to make a difference for the companies we serve.

General Scope & Summary

Provide remote technical and application problem resolution and escalation assistance related to Aspect products. Diagnose, troubleshoot, repair and debug complex computer systems and software. Respond to situations where end users have failed to isolate or resolve problems in malfunctioning equipment or software.

ESSENTIAL FUNCTIONS

• Gain knowledge of assigned customers' technical and business environment.
• Document and verify reported problems.
• Troubleshoot and resolve issues utilizing all available tools, resources, and documentation.
• Engage additional resources when necessary.
• Provide effective and consistent communication to management, peers, and account team in support of customer.
• Working knowledge of main Aspect products and strategy.

Minimum Job Requirements

SPECIALIZED KNOWLEDGE & SKILLS

• Understanding of PCs, Networks, OS platforms, databases, telephony, software applications, and ACDs.
• Demonstrated ability to learn complex software tools quickly.
• Strong customer service and teamwork skills. Professional demeanor to maintain and enhance customer relationships.
• Ability to use professional concepts and company policies and procedures to solve routine problems.
• Ability to develop resolutions to problems of limited scope and follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained.
• Ability to pass a background check may also be required.
• Physical requirements include sitting for long periods of time.
• A minimum of at least TWO to THREE of the following:

• Contact Center Technologies (including Automated Dialers & Telephony);
• CentOs Linux;
• Networking;
• Windows OS;
• SIP

• Demonstrated ability to learn complex software tools quickly.
• Strong customer communication skills (verbal and written), including passing an English proficiency test

EDUCATION AND EXPERIENCE

• 2+ years relevant work experience supporting customers in a technical environment OR commensurate college-level coursework, or a combination of both.
• Some travel, after-hours, or on-call work may be required.
• Shift flexibility including weekends.
• Technical Certifications and second or third languages a plus but not required.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Please note: Applications will be accepted only via this form →

About the job

Termgrid is building a new SaaS / Fintech category in the private debt markets. Our vertical-focused collaboration platform enables investment firms to streamline their debt financing workflows and gain strategic insights through a centralized transaction data hub.

The platform is currently used by 1100+ financial institutions and 25,000+ finance professionals worldwide. Some of the largest private equity investors (e.g., KKR, Apax ) and leading institutions (e.g., Goldman Sachs, JP Morgan ) rely on Termgrid to manage their most sensitive transactions.

We are seeking a Support Analyst to help deliver an exceptional client experience across our platform. You’ll work closely with clients, understand their businesses, and ensure seamless use of our technology. This high-visibility role offers exposure to the leveraged finance markets across the US, Europe, and Asia.

Why should you consider Termgrid?

The Mission: Long term success for Termgrid would mean that we have fundamentally changed the way $2 trillion private debt markets function. It's an opportunity to put a dent in the universe by influencing one of the key drivers of economic growth!

The Team: They say what matters most is who you work with. We are very fortunate to have a top-class founding/early team at Termgrid. Not only do we have seasoned founders building Termgrid, but also the team members bring with them over a decade of experience at financial powerhouse firms such as Providence Equity, Goldman Sachs and Citibank.

About the Role: We’re looking for motivated, detail-oriented team members eager to take on high-impact roles as we grow. This is a unique opportunity to help shape our product, build relationships with top-tier clients, and contribute meaningfully from day one.

Responsibilities:

• Manage the ingestion and organization of client data across the Termgrid platform.
• Assist the Sales team by preparing client materials and addressing product-related inquiries.
• Create and maintain internal and external knowledge base articles.
• Collaborate closely with our Product and Engineering teams to enhance our offerings.

Requirements:

• Strong academic background with a degree in Finance, Business, Economics , or a related field.
• 2–3 years of experience in leveraged finance, investment banking, or private equity at a top-tier institution.
• Passion for delivering exceptional client experiences and earning that “wow” from users.
• Impeccable attention to detail and strong communication skills.
• Solid understanding of corporate and leveraged finance concepts (e.g., term loans, syndications, capital structure).
• High sense of ownership, systematic approach to work, and ability to prioritize effectively.
• Comfortable collaborating across multiple time zones (US, EU, and Asia).

If you’re ready to make an impact and grow with us, we’d love to hear from you!

Please apply here:

Oracle Technical Support – SCM_Contract (6 Months)_Pan India(Remote)

Job Title: Oracle Technical Support – SCM

Duration : 6 Months (Contract)

Experience: 7+ Years

Location: Pan India

Mode of work: Remote

Job Description:

Must-Have Skills:

Strong experience in Oracle EBS R12 technical support across multiple Supply Chain and Manufacturing modules.

Proficiency in SQL / PL/SQL, Oracle Forms, and Oracle Reports.

Experience handling inbound/outbound interfaces, data extraction, and data loading.

Expertise in troubleshooting and resolving production issues across Oracle EBS layers.

Capable of managing issue resolutions and handling custom enhancements independently.

Mandatory Requirement:

Candidates must be able to demonstrate 3-4 real production ticket resolutions in Order Management (OM) and Inventory (INV) modules during the interview.

Technical Stack:

Oracle EBS R12

Oracle Forms & Reports

SQL / PL/SQL

Oracle APEX (preferred)

Tech support experience in SCM modules for 4+ years minimum

Relevant Module Experience Required (Please Mention in Resume):

Order Management (OM)

Inventory (INV)

Accounts Receivable (AR)

Accounts Payable (AP)

General Ledger (GL)

Fixed Assets (FA)

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

Insight Global is seeking offshore IT Support for one of Canada's largest independent retailer. This team is focused on upgrading store systems from Windows 10 to Windows 11. The team is currently decommissioning outdated dealer-owned computers and installing new hardware and software across over thousands of stores. The day-to-day will be focused on copying and pasting commands, following detailed documentation to clean up servers and execute backend tasks, and decommissioning old store computers.

- 1-3 years experience in IT support

- Linux knowledge

- Exposure to ServiceNow

- Good communication skills

Details:

Remote role, 6 month contract

Rate: 50,171 rupees per month - 80,275 rupees per month

Title: Apprenticeship Position -Junior Support Engineer

Location: Remote, India

Stipend - 15k per month

Apprentice Period - 12 months

Who We Are

HeadSpin is a unique developer platform that combines data science insights and global device

infrastructure to enable companies to perfect their digital experiences during the engineering

cycle. HeadSpin platform is present in over 50 countries. Its data science platform has an ability

to assess over 130 performance KPIs, analyze root cause of the poor experience issues and

recommend solutions to address them. HeadSpin differentiates itself from other testing solutions

that only focus on functional or load testing. By using HeadSpin, companies have enhanced

their customer experience, reduced time to market and optimized the cost of their digital

applications.

About the Role

As a Junior Support Engineer, you'll be on the front line keeping HeadSpin's device in the Cloud

and On-Premises running smoothly. You will be supporting and maintaining the devices, servers

and proprietary infrastructure that make up the core of the HeadSpin platform. Your primary

responsibility will be responding to incidents and outages, both from proactive monitoring and

from customer reports. This can include offline and unresponsive hardware and services,

security incidents or other disruptions to HeadSpin services. You will manage the lifecycle of

these issues from first report to resolution and handle appropriate escalation of issues to other

teams within HeadSpin. You will work with a team of other professionals creating a robust,

accountable and responsive process able to deal reliably, rapidly and accurately to outages and

issues in the HeadSpin platform.

As a Support team member, you will be expected to understand the roles of other technical and

engineering teams at HeadSpin to properly collaborate and escalate issues. You will also be

expected to understand our infrastructure, vendors and major customers around the world to

properly address global issues spanning HeadSpin sites, data centers and customer locations.

Most commonly you will work directly with support staff from our Data Center Logistics and Data

Center Engineering teams at HeadSpin sites and datacenter to recover or debug unresponsive

hardware and services.

The Support team at HeadSpin is part of our critical infrastructure and members of the team are

expected to be part of an on-call rotation to provide continuous coverage for incidents.

HeadSpin values the unique knowledge provided by our frontline operations teams, your

feedback on common issues, operational pain points, and processes will be key for the rapid

growth of HeadSpin. You will be encouraged to give your input and help make our operations

teams healthy and dynamic places to work.

What You’ll Do

● Triage and respond to tickets relating to incidents and outages both generated by

automated monitoring and customer reports

● Follow and manage tickets until resolution

● Collaborate on and/or escalate tickets to other internal teams

● Directly work with global HeadSpin sites and Data Center smart hands or technician to

debug and recover systems and hardware

● Work with cloud and on-premises infrastructure teams

● Respond to tickets and issues with set SLA response times

● Participate in a responsive and accountable issue management process that can solve

issues quickly, reliably and repeatability

● Be part of an on-call rotation for incident response

● Document workflow and playbooks for common issues and situations

● Be part of maintenance and updates of critical software and network infrastructure

● Assist with or recommend device deployments, upgrades and maintenance

● Troubleshoot mobile device hardware, software, or network issues.

● Engage, collaborate, and communicate effectively with variety of stakeholders

● Collaborate with remote team members to build and maintain positive, productive team

relationships

What You’ll Need

● 0to2year(s) (or equivalent) experience in a technical support role

● Bachelor’s degree in computer science or comparable

● Experience or Knowledge with incident response relating to network and software

infrastructure

● Experience or Knowledge with network fundamentals, e.g. LAN, WAN, VLAN, Firewalls,

Switches, Access Points, etc.

● Experience or Knowledge with Operating Systems (Linux, MAC, Android and iOS)

● Experience or Knowledge with command line *nix tools, e.g. ssh, scp, bash, curl, vim,

python terminal, ping, tcp dump, etc.

● Experience or Knowledge with Google Workspace, Jira, Slack, Zoom, and other

technologies

● Familiarity with common issue management practices and tools, e.g. service desks,

SLAs, on call rotation, escalation paths, sprint, kanban, etc

● Systematic troubleshooting and problem-solving approach, coupled with a strong sense

of ownership and drive.

● Strong written and verbal communication skills are a must

● Tech savy– ability and passion for learning new technology and tools

● Passion for customer support– a drive to provide solutions to our business partners

needs in a timely fashion

● Prioritization skills–the ability to analyze support requests, and prioritize them based on

impact

● Able to cross-train with other IT team members to broaden the team’s knowledge base

About Us:

Onboard Aero Consultant provides consultancy services in sales, logistics, finance, design, IT, and HR for clients in the aviation and fitness industries. We are now seeking a proactive and customer-focused individual to join our team as a Customer Support Executive , handling customer queries via WhatsApp and online platforms .

Key Responsibilities:

·   Respond promptly and professionally to customer inquiries via WhatsApp and online channels.

·   Provide accurate product/service information and resolve queries effectively.

·   Maintain detailed records of customer interactions and feedback.

·   Coordinate with relevant internal teams to ensure timely resolution of issues.

·   Build positive relationships with customers to enhance satisfaction and loyalty.

·   Stay updated with product knowledge, especially fitness equipment, to assist customers better.

Qualifications & Skills:

·   Graduate in any discipline.

·   Excellent communication skills in English (mandatory).

·   Knowledge of Arabic language will be an added advantage.

·   Freshers are welcome; prior experience in customer service is a plus.

·   Interest and knowledge in fitness equipment will be an added advantage.

·   Strong interpersonal skills, patience, and problem-solving ability.

·   Basic computer proficiency and familiarity with online communication tools.

What We Offer:

·   Opportunity to work with a dynamic and growing team.

·   Learning and development in customer service and fitness equipment knowledge.

·   Positive and collaborative work environment.Company Description