433 IT Support Staff jobs in Faridabad

Company Description

EnnovaTech Solutions, established in late 2015, focuses on bringing technology solutions to the Hospitality Industry. With a team combining over 35 years of experience from technology-driven sectors such as Oil & Gas and Security systems, we stand out from our competitors. Our dynamic and youthful approach drives innovation in the industry.

Role Description

This is a full-time hybrid role for a Technical Support Specialist at EnnovaTech Solutions in New Delhi, with the flexibility for remote work. The Technical Support Specialist will be responsible for providing technical assistance and support to customers, answering queries, troubleshooting technical issues, and ensuring high levels of customer satisfaction on a day-to-day basis.

Qualifications

• Technical Support and Troubleshooting skills
• Strong Analytical Skills
• Customer Support and Customer Satisfaction skills
• Excellent communication and problem-solving abilities
• Ability to work well independently and in a team
• Experience in the hospitality industry is a plus
• Bachelor's degree in Information Technology, Computer Science, or related field
• Experience working in the Hospitality industry in a Tech Role (Mandatory)

Compensation

8-10 LPA

Join our team as a Technical Support Specialist, providing exceptional remote support. You'll review and update support tickets, troubleshoot issues, and ensure prompt resolutions while documenting processes. Ideal candidates have technical support experience, excellent communication skills, and proficiency with CRM/ticketing systems. This role requires the ability to work independently, a reliable internet connection, and availability for consistent scheduling, including weekends.

• Key Responsibilities:

  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with company tools and services.

  
  

  Qualifications:

  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.

  
  

  Benefits:

  • Work from Home
  • Paid Time Off
  • Opportunities for growth and promotion

POSITION: IOT L2 Support:

REQUIRED EXPERIENCE /SKILLS:

LOCATION: NOIDA

1. IOT L2 support profile (at least 2-3 year experience)-

a. Technical Troubleshooting: Provide advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services.

b. Customer Interaction: Interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via JSM (Jira service Management) .

c. Incident Management: Handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs).

d. Root Cause Analysis: Perform thorough analysis of incidents, identifying root causes and implementing preventive measures to minimize recurring issues and improve service reliability.

e. Documentation and Knowledge Sharing: Document troubleshooting steps (Confluence), resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience.

f. Any Experience- Experience in Jira, AWS Services (Lambda, Cloudwatch, Kinesis Stream, SQS, IoT Core) , NewRelic will be an advantage .

2. Cloud Operations (CloudOps) Profile (at least 4-5 year experience )-

a. Infrastructure Management:

i. Design, deploy, and manage cloud infrastructure solutions (AWS) ensuring scalability, reliability, and efficiency.

b. Monitoring and Incident Response:

i. Implement and maintain monitoring, alerting, and logging solutions to ensure proactive management of cloud resources. Respond to and resolve incidents in a timely manner to minimize downtime.

c. Automation and Scripting:

i. Develop and maintain infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible. Automate routine tasks and processes to streamline operations and improve efficiency.

ii. Knowledge of Python or node is mandatory to automate the manual operation tasks .

d. Security and Compliance:

i. Implement and enforce security best practices, including access controls, encryption, and compliance with industry standards (e.g., WAF, Device Defender etc). Conduct regular security audits and vulnerability assessments.

e. Performance Optimization:

i. Identify opportunities to optimize AWS cloud resources for cost and performance. Implement cost management strategies and recommend architectural improvements based on monitoring and analysis.

f. Collaboration and Documentation:

i. Work closely with cross-functional teams (e.g., Developers, DevOps engineers, Architects to support application deployment and troubleshooting. Maintain documentation of infrastructure configurations, procedures, and troubleshooting guides.

g. Continuous Improvement:

i. Stay current with industry trends, emerging technologies, and best practices in cloud operations. Drive initiatives for process improvement, automation, and scalability.

POSITION: IOT L2 Support:

REQUIRED EXPERIENCE /SKILLS:

LOCATION: NOIDA

1. IOT L2 support profile (at least 2-3 year experience)-

a. Technical Troubleshooting: Provide advanced technical support for AWS IoT services, resolving complex issues related to device connectivity, data ingestion, security, and integration with other AWS services.

b. Customer Interaction: Interact indirectly with customers to understand their technical issues, provide timely updates, and ensure customer satisfaction through effective communication and resolution of problems via JSM (Jira service Management) .

c. Incident Management: Handle escalated cases from Level 1/Level 3/ Business support, taking ownership of issues and driving them to resolution while adhering to defined service-level agreements (SLAs).

d. Root Cause Analysis: Perform thorough analysis of incidents, identifying root causes and implementing preventive measures to minimize recurring issues and improve service reliability.

e. Documentation and Knowledge Sharing: Document troubleshooting steps (Confluence), resolutions, and best practices for internal knowledge base and customer-facing documentation, contributing to the overall improvement of support processes and customer experience.

f. Any Experience- Experience in Jira, AWS Services (Lambda, Cloudwatch, Kinesis Stream, SQS, IoT Core) , NewRelic will be an advantage .

2. Cloud Operations (CloudOps) Profile (at least 4-5 year experience )-

a. Infrastructure Management:

i. Design, deploy, and manage cloud infrastructure solutions (AWS) ensuring scalability, reliability, and efficiency.

b. Monitoring and Incident Response:

i. Implement and maintain monitoring, alerting, and logging solutions to ensure proactive management of cloud resources. Respond to and resolve incidents in a timely manner to minimize downtime.

c. Automation and Scripting:

i. Develop and maintain infrastructure as code (IaC) using tools such as Terraform, CloudFormation, or Ansible. Automate routine tasks and processes to streamline operations and improve efficiency.

ii. Knowledge of Python or node is mandatory to automate the manual operation tasks .

d. Security and Compliance:

i. Implement and enforce security best practices, including access controls, encryption, and compliance with industry standards (e.g., WAF, Device Defender etc). Conduct regular security audits and vulnerability assessments.

e. Performance Optimization:

i. Identify opportunities to optimize AWS cloud resources for cost and performance. Implement cost management strategies and recommend architectural improvements based on monitoring and analysis.

f. Collaboration and Documentation:

i. Work closely with cross-functional teams (e.g., Developers, DevOps engineers, Architects to support application deployment and troubleshooting. Maintain documentation of infrastructure configurations, procedures, and troubleshooting guides.

g. Continuous Improvement:

i. Stay current with industry trends, emerging technologies, and best practices in cloud operations. Drive initiatives for process improvement, automation, and scalability.

Client Support Specialist

Who we are.

Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always looking to create meaningful solutions to some of the toughest challenges facing our world. Find out how far your passion can take you.

About the Job

The Client Support Specialist provides legendary client support via phone, email, and chat in various Brightly Software products. The Client Support Specialist will work towards achieving expert knowledge in assigned products we offer in order to provide excellent support to our clients.

What will you do?

• *Delivers legendary Client Support via phone, email and chat support to drive client retentions
• Answers incoming client requests in a fast-paced environment.
• Identifies and resolves non-routine technical problems for specific product suite by establishing troubleshooting procedures to meet daily support requirements.

Requirements

What you need

• Candidates must be able to work the following rotating shifts/Other shifts as assigned:

Weekday Shifts

• 7 AM to 3:30 PM IST
• 1 PM to 9:30 PM IST

Weekend Shifts

• 6AM to 2:30PM IST
• 2PM to 10:30PM IST
• 10PM to 6:30AM IST

• Bachelor's degree or 1+ years of client service experience.
• Basic understanding of the internet and web browsers such as Chrome, Safari, Internet Explorer and Firefox.
• Experience with MS Office suite of products such as MS Excel, MS Word, and MS PowerPoint.
• Displays high energy and passion.
• Demonstrates a strong work ethic and personal integrity.
• Demonstrates a client first mentality and willingness to go above and beyond to exceed customer expectations.
• Works well in a team environment and interacts well with all levels of the organization.
• Proven track record to develop and maintain strong client relationships.
• Takes initiative for self-development and exhibits persistence in learning new processes.
• Demonstrates excellent written, oral and listening communication skills.
• Demonstrates the ability to think analytically to identify issues as well as solutions to problems.
• Able to complete all assigned duties with limited supervision and understands when to properly raise cross-departmentally or to management
• Ability to quickly learn, adapt to new information and understand company concepts in a timely manner.

What makes you stand out?

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic: Shows intense and eager enjoyment and interest
• Standout Colleague: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject.
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well.
• Enthusiastic: Shows intense and eager enjoyment and interest
• Standout Colleague: Works well as a member of a group
• Thought Provoking: Capable of making others think deeply on a subject.

The Brightly Culture

Service. Ingenuity. Integrity. Together. These values are core to who we are and help us make the best decisions, manage change, and provide the foundations for our future. These guiding principles help us innovate, flourish, and make a real impact in the businesses and communities we help to thrive. We are committed to the great experiences that nurture our employees and the people we serve while protecting the environments in which we live.

Together We Are Brightly

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities