Help Desk Manager

Noida, Uttar Pradesh LTIMindtree

Posted 2 days ago

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Job Description

Walking Drive


Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep’ 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida


Contact Person: Archana Anand-


Documents to Carry:

  1. Updated Resume
  2. Valid government ID Proof
  • Education: MBA
  • Experience: 15 to 20 years
  • Notice period: 0-30 days

Job description-


Qualification-


• MBA

• At least 15+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives


Responsibility-


· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.


Don't miss this opportunity to build your career with LTIMindtree!

Walk in with confidence – we’re excited to meet you!

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law


Regards,

Ankita

This advertiser has chosen not to accept applicants from your region.

Help Desk Manager

Noida, Uttar Pradesh LTIMindtree

Posted today

Job Viewed

Tap Again To Close

Job Description

Walking Drive

Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep’ 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10 th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida

Contact Person: Archana Anand-

Documents to Carry:

  1. Updated Resume
  2. Valid government ID Proof
  • Education: MBA
  • Experience: 15 to 20 years
  • Notice period: 0-30 days

Job description-

Qualification-

• MBA

• At least 15+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives

Responsibility-

· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.

Don't miss this opportunity to build your career with LTIMindtree!

Walk in with confidence – we’re excited to meet you!

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law

Regards,

Ankita

This advertiser has chosen not to accept applicants from your region.

Help Desk Manager

Noida, Uttar Pradesh LTIMindtree

Posted today

Job Viewed

Tap Again To Close

Job Description

Walking Drive


Interview Details:

Position: Helpdesk Manager

Date: Saturday, 6th Sep’ 2025

Time: 10:00 am to 4:00 pm

Venue: LTIMindtree NOIDA Office, 10th floor, Tower 5, Block B, Candor Tech Space, sector 62,Noida


Contact Person: Archana Anand-


Documents to Carry:

  1. Updated Resume
  2. Valid government ID Proof
  • Education: MBA
  • Experience: 15 to 20 years
  • Notice period: 0-30 days

Job description-


Qualification-


• MBA

• At least 15+ Years of experience of handling helpdesk team

• Should have managed Helpdesk Centre (with more than 50 seats) for at least 2 years

• Experience of imparting training and supporting help desk representatives


Responsibility-


· Oversee and mentor helpdesk staff, ensuring they have the necessary training and resources to effectively support PAN 2.0 Applicant / Individuals.

· Ensure the delivery of high-quality technical /functional and operational support services to PAN 2.0 Applicant / Individuals

· Assist in Development and implementation of efficient helpdesk SOP / processes and workflows to improve response times and service quality. Regularly review and update support procedures to align with best practices and evolving business needs.

· Track helpdesk metrics and performance indicators to assess the effectiveness of support operations. review helpdesk reports and provide insights to ITD for strategic decision-making and continuous improvement.

· Provide troubleshooting assistance to the PAN 2.0 helpdesk support staff to promptly resolve issues reported by PAN 2.0 Applicant / Individuals

· Logging and tracking incidents, maintaining accurate records, and escalating complex problems to appropriate helpdesk support personnel as needed.

· Assisting in the deployment and configuration of software updates and enhancements to ensure system functionality and user satisfaction.

· Managing and resolving escalated issues promptly and maintaining high customer satisfaction levels.


Don't miss this opportunity to build your career with LTIMindtree!

Walk in with confidence – we’re excited to meet you!

LTIMindtree is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race, ethnicity, nationality, gender, gender-identity, gender expression, language, age, sexual orientation, religion, marital status, veteran status, socio-economic status, disability or any other characteristic protected by applicable law


Regards,

Ankita

This advertiser has chosen not to accept applicants from your region.

Technical Support

New Delhi, Delhi Brainwork Technologies

Posted today

Job Viewed

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Job Description

An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:
  • The candidate need to possess a very logical thinking in order to handle the technical issues
  • Should have active thinking capabilities to alert the team on emergency issues without any delay.
  • Writing and reading skills to send alerts to the technical team
  • Coordinating and team skills are required between the engineers of the same level in order to issues.
  • This advertiser has chosen not to accept applicants from your region.

    Help Desk Engineer – L1

    New Delhi, Delhi Razileans

    Posted 3 days ago

    Job Viewed

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    Job Description

    Company Description

    Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


    Working for international customer. Holidays as per sourcing country.


    Job Description:

    We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

    Key Responsibilities:

    • Assign and manage support tickets using a ticketing system
    • Provide first-level IT support for:
    • Servers, firewalls, desktops, laptops, and peripherals
    • Network connections, printers, and Microsoft Office applications
    • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
    • Perform system administration and basic troubleshooting for Windows OS and applications
    • Linux server administration and troubleshooting (preferred but not mandatory)
    • Escalate unresolved issues to next-level support or hardware vendors
    • Handle other ad-hoc IT support tasks as needed


    Requirements:

    • Degree in Computer Science, Information Technology, or a related field
    • Hands-on experience with ticketing tools and remote support software
    • Prior experience in a helpdesk or technical support role is advantageous
    • Strong problem-solving skills and the ability to work independently
    • Good verbal and written communication skills in English


    Preferred Candidate Profile:

    • Based in Kollam
    • Self-driven with a customer-focused mindset
    • Comfortable working with international teams across time zones
    • Urgent Requirement, immediate joiners preferred
    This advertiser has chosen not to accept applicants from your region.

    Help Desk Engineer – L1

    Faridabad, Haryana Razileans

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


    Working for international customer. Holidays as per sourcing country.


    Job Description:

    We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

    Key Responsibilities:

    • Assign and manage support tickets using a ticketing system
    • Provide first-level IT support for:
    • Servers, firewalls, desktops, laptops, and peripherals
    • Network connections, printers, and Microsoft Office applications
    • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
    • Perform system administration and basic troubleshooting for Windows OS and applications
    • Linux server administration and troubleshooting (preferred but not mandatory)
    • Escalate unresolved issues to next-level support or hardware vendors
    • Handle other ad-hoc IT support tasks as needed


    Requirements:

    • Degree in Computer Science, Information Technology, or a related field
    • Hands-on experience with ticketing tools and remote support software
    • Prior experience in a helpdesk or technical support role is advantageous
    • Strong problem-solving skills and the ability to work independently
    • Good verbal and written communication skills in English


    Preferred Candidate Profile:

    • Based in Kollam
    • Self-driven with a customer-focused mindset
    • Comfortable working with international teams across time zones
    • Urgent Requirement, immediate joiners preferred
    This advertiser has chosen not to accept applicants from your region.

    Help Desk Engineer – L1

    Noida, Uttar Pradesh Razileans

    Posted 3 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Company Description

    Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.


    Working for international customer. Holidays as per sourcing country.


    Job Description:

    We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

    Key Responsibilities:

    • Assign and manage support tickets using a ticketing system
    • Provide first-level IT support for:
    • Servers, firewalls, desktops, laptops, and peripherals
    • Network connections, printers, and Microsoft Office applications
    • Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
    • Perform system administration and basic troubleshooting for Windows OS and applications
    • Linux server administration and troubleshooting (preferred but not mandatory)
    • Escalate unresolved issues to next-level support or hardware vendors
    • Handle other ad-hoc IT support tasks as needed


    Requirements:

    • Degree in Computer Science, Information Technology, or a related field
    • Hands-on experience with ticketing tools and remote support software
    • Prior experience in a helpdesk or technical support role is advantageous
    • Strong problem-solving skills and the ability to work independently
    • Good verbal and written communication skills in English


    Preferred Candidate Profile:

    • Based in Kollam
    • Self-driven with a customer-focused mindset
    • Comfortable working with international teams across time zones
    • Urgent Requirement, immediate joiners preferred
    This advertiser has chosen not to accept applicants from your region.
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    Technical Support Engineering

    Noida, Uttar Pradesh Microsoft Corporation

    Posted today

    Job Viewed

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
    This role is flexible in that you can work up to 50% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
    - You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
    - Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
    o OR 5+ years of technical support, technical consulting experience, or information technology experience.
    o OR equivalent experience
    Language Qualification
    English Language: fluent in reading, writing and speaking.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
    This advertiser has chosen not to accept applicants from your region.

    Technical Support Specialist

    New Delhi, Delhi Kinco Automation

    Posted 2 days ago

    Job Viewed

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    Job Description

    About the Company:

    Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

    Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

    Visit en.kinco.cn for more.


    About the Job:

    We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

    Key Responsibilities:

    • Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
    • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
    • Assist customers with product setup, system commissioning, and firmware/software updates
    • Deliver remote diagnostics and support using industry-standard tools
    • Document technical issues, solutions, and support procedures in a knowledge base
    • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
    • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
    • Participate in testing new hardware/software releases to ensure product quality and reliability
    • Other work assigned by leaders

    Required Qualifications:

    • Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
    • 5+ years of experience in technical support, trouble-shooting, and field service
    • strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
    • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
    • Ability to read and troubleshoot electrical schematics and PLC logic programs
    • Excellent analytical thinking and communication skills
    • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
    • Should have rich experience in Robot industry solution, added advantage
    • Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
    • Available to travel as per requirement across India
    This advertiser has chosen not to accept applicants from your region.

    Technical Support Specialist

    Noida, Uttar Pradesh Birlasoft

    Posted 14 days ago

    Job Viewed

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    Job Description

    Technical Skillset Needed:

    • Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
    • AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
    • DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).


    Role Responsibilities:

    • Proactive monitoring and incident management for OnePay Program applications and infrastructure.
    • Root cause analysis and resolution of production issues.
    • Coordination with development, QA, and business stakeholders for escalated incidents.
    This advertiser has chosen not to accept applicants from your region.
     

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