651 IT Support Staff jobs in Faridabad

**Location**:
**This role is located in Gurugram.**:
**Your Impact**:
DISCO is looking for an IT Service Desk Technician who is passionate about providing exceptional customer service and thrives on solving complex technical issues. The Service Desk provides front-line technical support for our employees, on-board new employees, maintains the knowledge base and more. As a Service Desk Technician at DISCO, you will be the first point of contact for all our internal customers. You will have the opportunity to be the user's voice in IT projects and advocate for an exceptional customer experience.

**What You'll Do**:

- Escalate incidents with accurate documentation to a suitable technician, when required.
- Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions and actions taken, through to final resolution.
- Research solutions through internal and external knowledge base as needed.
- Manage user provisioning and de-provisioning, including accounts, equipment, data handoff, etc.
- Manage and ensure the accuracy of our hardware and software inventory.
- Take the initiative in identifying and improving internal IT processes.
- Maintain and develop detailed documentation related to IT processes and the end-user knowledge base.
- Assist in deploying new software, hardware and other tools across our fleet.

**Who you are.**:

- A Bachelor's Degree in Information Technology or a related field.
- 2 + years of experience providing technical support in a corporate environment.
- Exceptional customer service and communication skills.
- Ability to work in shifts and be available for on-call rotations.
- Deep knowledge of and troubleshooting experience with macOS and Windows 10.
- Experience troubleshooting LAN and Wifi networks.
- Detail-oriented and a passion for learning new technologies and skills.
- Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.
- Ability to work a flexible schedule and availability for an on-call rotation.

**Even Better If You Have**:

- ITILv4 Certification
- Servicenow Certifications
- Experience with scripting languages including Bash, Powershell or Python.

**Perks of DISCO.**
- Open, inclusive, and fun environment
- Competitive salary plus discretionary bonus
- Opportunity to be a part of a startup that is revolutionizing the legal industry
- Growth opportunities throughout the company

**About DISCO**:
DISCO provides a cloud-native, artificial intelligence-powered legal solution that simplifies ediscovery, legal document review and case management for enterprises, law firms, legal services providers and governments. Our scalable, integrated solution enables legal departments to easily collect, process and review enterprise data that is relevant or potentially relevant to legal matters.

Are you ready to help us fulfill our mission to use technology to strengthen the rule of law? Join us!

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 0% to 25% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
The Role
+ Deliver high-quality customer and partner experience (CPE) through timely response and resolution.
+ Collaborate with global peers, stake holders, account managers, product group to resolve the customer's issue in the most efficient way.
+ Achieve career growth and professional development through individual and team readiness.
+ Contribute to the efficiency and effectiveness of the business through excellence in execution.
+ Contribute to Microsoft's objective of growing market share across solutions, workloads, platforms and products.
+ Works closely with the product team on some of the technical design issue and product changes.
+ Represent Microsoft as a trusted advisor to Microsoft customers.
+ Drive some of the team/cluster level projects to improve CPE.
Responsibilities
+ Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technically complex escalated problems identified in Microsoft software products and manage relationships with those customers.
+ Manage not only the technically complex problems, but also politically charged situations requiring the highest level of customer skill.
+ Receive escalated, technically complex mission critical or politically hot customer issues, and maintain ownership of issue until resolved completely.
+ Solve highly complex level of escalated problems, involving broad, in-depth product knowledge or in-depth product specialty; may include support of additional product line.
+ Use advanced troubleshooting skills to analyze problems and workout solutions to meet customer needs; may involve writing code/scripts.
+ Individual and Team Readiness
+ Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently.
+ Act as technical lead, mentor, and role model for a team of engineers; provide direction to others, review solutions and articles, mentoring existing & aspiring Tech leads.
+ Write complex technical articles and sample programs for knowledge base.
+ Partner with Managers on succession planning for Technical Leads for the business on a need basis.
+ Knowledge Sharing Contribution
+ Conduct regular technical triages and case reviews.
+ Consult, collaborate and take escalations when necessary.
+ Lead cross-technology virtual efforts with the product team to assess future needs.
+ Drive the development and management of content for the team.
+ Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.
+ Effective Communication
+ Manage customer escalations and recognize when to solicit additional help.
+ Participate in highest-level technical discussions with product team to resolve product issues and represent customer segments. Focus is on future need.
+ Demonstrate ability to recover from dissatisfied-customer situations in collaboration with the team manager.
+ Utilize effective verbal/written skills to communicate with customers and peers.
+ Makes effective technical presentations
+ Willing to work in any shift as per business need.
Qualifications
+ Bachelor's degree?in Computer Science, Information Technology, or related field.
+ Practical experience in?technical support?or help desk roles within a Microsoft Office environment.
+ Proficiency in?Microsoft Office apps?including?Word, Excel, and PowerPoint, with the ability to support end-users and resolve productivity issues efficiently.
+ Hands-on experience with?M365 Apps for Office Deployment?using tools such as the Office Deployment Tool (ODT), Configuration Manager, or Intune, including managing updates and troubleshooting installations.
+ Solid understanding of?Microsoft Entra ID (formerly Azure AD), including user authentication, troubleshooting sign-in issues, error codes, and basic integration scenarios.
+ Familiarity with core?Windows OS concepts?such as Active Directory, operating system security, performance, and user account management.
+ Basic knowledge of networking fundamentals?including TCP/IP, network protocols, and devices.
+ Understanding of?DNS operations-ability to troubleshoot name resolution issues, configure DNS settings, and grasp how DNS interacts with Active Directory and Office apps.
+ Exposure to?mobile device management (MDM)?concepts and troubleshooting app hang or sync issues on iOS/macOS/Windows platforms.
+ Experience using diagnostic and monitoring tools like?Netmon, Perfmon, Process Monitor, DebugDiag, Process Explorer, Fiddler, and Charles.
+ Excellent?problem-solving skills?with the ability to analyze and resolve complex technical issues methodically.
+ Strong?communication skills, both written and verbal, to deliver technical guidance and interact effectively with stakeholders, peers, and end-users.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.

Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.

Purpose

This role is responsible for the application performance and availability, working closely with other technical teams to ensure the service to our client is always of the best quality.

Key Missions

Roles and Responsibilities:

• Technical Support: Help developers troubleshoot Windows SDK issues (API behavior & deployment errors).
• Bug Reporting: Identifying bugs in SDK’s and escalate to engineering teams.
• Document & Guidance: Write and maintain technical documentation, FAQs and how-to-guides.
• Sample Code: Develop sample apps and SDK usage demos.
• Development of fully functional solution for queries and roadblocks from the customers (PoC).
• Platform Compatibility: Programming the features across platforms and languages (Windows/ Linux in C#, C++ and other as required)
• Log Analysis: Read and interpret logs (e.g. event viewer logs and crash dumps).
• Training: Create SDK training material and provide training to developers.
• Design and develop solution: according to the customer objective and requirements
• Resolving any software and hardware related issues and queries
• In depth knowledge of the complete package of Product (Software and Hardware) with the intermediate processes and working.
 
What is Expected to be done:
• Coordination between different Business Units and Verticals within the organization
• Coordinating with teams in different regions and time zones at the same time.
• Coding for particular feature or integrating different features to develop a solution
• Understanding and debugging codes from customer side or other Business Units
• Interacting with global customers, understanding the objectives of the project.
• Documenting in details of the projects with Product and Business opportunities.
• Willingness to take up new challenges from customer
• Quick Learner for the changes and advancement of technologies

Profile & Other Information

Technical Skills Required

• Strong understanding of C#, C++, .NET, Next.Js Other Object-Oriented Programming
• Experience in working with sequential programming languages like C#, C/C++ 
• Excellent coding and debugging skills for proprietary as well as generalized objectives
• Able to understand the structures of different platforms and program accordingly
• Experience with Databases: SQL Server, Oracle, MySQL, 
• Proven expertise in writing SQL Query, Stored Procedures, Trigger, and Function, View
• Experience in Developing Web Services and Applications 
• Hands on Experience Web Services like AWS/Azure
• Experience in working across the different platforms and OS like Windows, Android, Linux
• Hands on experience with different IDE like Visual Studios, Eclipse, Netbeans, Android Studio etc
• Must possess strong problem-solving skills and a proven ability to communicate issues and solutions.
• Reporting: submit accurate and timely reports as needed

We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and maintenance of our solutions. You will be responsible for resolving software and hardware challenges and ensuring seamless implementation for customers across different industries.

Key Responsibilities :

• Technical Support & Troubleshooting:
  • Provide on-site and remote technical support for Android OS systems, SDK integration, APK deployment, and hardware-level issues (such as WiFi, Bluetooth, USB interfaces).
  • Diagnose and troubleshoot issues across software, application, and hardware layers.
  • Assist customers with Android Studio builds, SDK/API integrations, web system configurations, and device-level debugging.
• Field Deployment & Testing:
  • Assist in the installation, configuration, and validation of products at customer sites.
  • Perform field testing to verify connectivity (WiFi/BT/USB) and performance of integrated solutions.
  • Collect and analyze customer feedback to support product improvement.
• Customer Training & Enablement:
  • Deliver technical workshops, training sessions, and onboarding support to ensure customer success.
  • Create technical documentation, integration guides, and troubleshooting manuals.
• Pre-Sales & Post-Sales Technical Support:
  • Partner with sales teams to provide technical expertise during solution proposal, demonstrations, and proof-of-concept stages.
  • Develop customized solutions to meet customer-specific requirements based on Android, web, and hardware integration needs.
• Cross-Team Collaboration:
  • Work closely with Product, Engineering, and Quality teams to relay field feedback and help prioritize product improvements.
  • Support internal testing and validation of new features and product releases.

Requirement:

• Bachelor’s degree in Electronics Engineering, Computer Science, Software Engineering, or a related technical discipline 
• at least 3+ years of experience as a Field Application Engineer, Technical Support Engineer, Systems Engineer, or similar role.
• Strong hands-on experience with Android OS, APK development, and SDK/API integration.
• Ability to work independently and proactively in a fast-paced, customer-focused environment.
• Strong problem-solving mindset and a passion for customer success.