862 IT Support jobs in Hyderabad

Senior Deltek Vantagepoint Support Analyst

We are seeking a dynamic and knowledgeable Deltek Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support our system Deltek Vantagepoint. The ideal candidate will have advanced accounting knowledge and experience with Deltek Vantagepoint ERP system.

Working on Deltek Vantagepoint experience is mandatory.

Key Responsibilities:

• Provide expert-level system support, addressing complex issues and customizing workflows.
• Utilize advanced accounting knowledge to assist users with their inquiries and troubleshooting needs.
• Collaborate with departments and operational staff to resolve issues efficiently.
• Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint.
• Mentor and assist junior analysts with inquiries and case resolutions.
• Leverage AI tools to enhance support efficiency and effectiveness.

Qualifications:

• 4+ years of experience in a support role, with Deltek Vantagepoint.
• Strong problem-solving and troubleshooting skills.
• Excellent communication skills, both written and verbal.
• Ability to work effectively in a remote, collaborative team environment.
• Experience with SQL and understanding Vantagepoint tables is a plus.
• A proactive and positive attitude, with a willingness to learn and grow within the organization.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Responsibilities

Required Qualifications

About Reputation

Reputation continues to earn recognition as a trusted leader in both innovation and partnership. Most recently, the company was named an Inc. Power Partner , a distinction awarded to B2B organizations with a proven track record of helping clients thrive. Reputation was also officially Certified™ as a Great Place to Work , reflecting its commitment to cultivating a world-class culture that fuels long-term success for employees and customers alike.

Why Work at Reputation?

• Reputation has achieved substantial annual recurring revenue from Global Fortune 1000 companies and continues to grow worldwide.

• We've secured significant funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including a major equity financing from Marlin Equity Partners in January 2022. 

• Reputation is trusted by more than 250 partners, including Google, Meta, Yelp, Apple Business Connect, Healthgrades and Entrata.

• The platform is used by major automotive OEMs and thousands of their new vehicle dealerships. Additionally hundreds of healthcare systems and their locations, along with top property management firms have integrated Reputation within their organizations.

• Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

• Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

• Our Mission: Help businesses always know what their customers are saying about them and always act on that feedback.

Responsibilities: 

● Handling customer technical support cases through phone ,chat and portal

submission

● Cross-departmental collaboration to provide resolution for client requests.

● Queue management with emphasis on efficiency, quality & quantity. 

● Work in various department lanes becoming a subject matter expert in each.

● Demonstrate understanding of social media and effectively communicate knowledge with clients. 

● Troubleshooting, updating account configuration, reviewing activity in the platform to optimize clients’ business structure. 

● Share best practices and industry knowledge across verticals. 

● Communicate product enhancement to clients. 

● Additional duties as assigned. 

Qualifications:

● 0-2 years of work experience specific to customer success/technical support/account management - SaaS recommended. 

● Knowledge of social media platforms and review sites. 

● Excellent written and verbal skills. 

● Positive attitude and “team-first” mentality .

● Advanced skillset with Excel a “MUST”. 

● Able & comfortable changing direction at a moment’s notice. 

● Knowledge of Salesforce CRM is preferred. 

● Solid analytical, problem-solving, and organizational skills with a strong attention to detail.

● Bachelor’s Degree or equivalent experience Mandatory. 

When you join Reputation, you can expect:

• Flexible working arrangements.

• Career growth with paid training tuition opportunities.  

• Active Employee Resource Groups (ERGs) to engage with. 

• An equitable work environment. 

• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status. 

• At Reputation, we’re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.

Additionally, we offer a variety of benefits and perks, such as:

• Health Insurance & Wellness Benefits : Group Health Insurance: Medical Insurance with floater policy of up to 10,00,000 for employee + spouse + 2 dependent children + 2 parents / parent-in-laws

• Maternity Benefits : Medical insurance up to 75,000 INR, 26 weeks of leave for birth, adoption or surrogacy

• Life Insurance : Insurance at 3x annual cost to the company (Term Insurance, GPA)

• Accident/Disability Insurance : Insured at 3x base salary for permanent total disability, permanent partial disability and temporary total disability (GPA)

• OPD : of 7500 per annum per employee

Leaves

• 10 Company observed holidays a year (Refer to the Holiday Calendar for the Year)

• 12 Casual/Sick leaves (Pro-rata calculated)

• 2 Earned Leaves per Month (Pro-rata calculated)

• 4 Employee Recharge days (aka company holiday/office closed) 

• Maternity & Paternity (6 months)

• Bereavement Leave (10 Days)

Car Lease:
Reputation is offering a Car Lease Program that allows employees to lease a car with no upfront cost or down payment. They benefit from a fixed monthly lease rental and 20-30% tax savings.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our .

Applicants only - No 3rd party agency candidates.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Job Title: Junior Engineer, Technical Support, tier 2

NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next-generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance, and performance management solutions for applications ranging from core infrastructures to edge and branch environments.

Key responsibilities:

Respond to customer incidents through conducting preliminary assessment to product or system issues. Debug and track until resolution by analyzing the source of the issue and its impact on hardware, network, and storage resources. With your technical expertise you will support cloud solutions, App installs, release updates & upgrade, testing, deploying, maintaining, and enhancing software solutions. You will address bugs and escalate to engineering check code and verify accuracy, testability, functionality, and efficiency. Also, you should have a good understanding of different hardware components: processing, networking, storage. NIKSUN Cloud Support engineer is a customer facing role on which you

• Engage with NIKSUN’s clients on live troubleshooting sessions via telephone, e-mails, live-Chat to provide level 1/2 support on a vast array of NIKSUN products.
• Lead, manage and drive incidents to resolution, whether reported reactively by customers or proactively through NIKSUN monitoring tools.
• Adhere to incident severity standards, escalating none resolved incidents to Tier 3 at due time.
• Work with different NIKSUN engineering departments, relay a technical message back to the customer in a simple non-technical language if required.
• Maintain updates flowing to customers regarding incident resolution efforts at all times.
• NIKSUN Cloud support operates 24x7x365, you’ll be required to work on a shift schedule including day, night, weekends, and holidays.

Requirements:

• Must have 3 years of experience with DevOps support and experience in programming languages (preferred shell scripting).
• Must have 1 year of experience testing and maintaining software products.
• Must have 1 year of experience in cloud computing Kubernetes, Docker, YAML files…etc.
• Experience in providing technical support to Global clients.
• Excellent problem-solving and communication skills.
• Ability to provide step-by-step technical help, both written and verbal.
• Hands-on experience with Windows/Linux OS environments.
• Additional certification in Linux, Cisco, and Network and Information Security or similar technologies is a plus.
• Looking for immediate joiners

Required Skills and traits:

• Experience providing technical support to Global clients
• Excellent problem solving and communication skills.
• NIKSUN encourages teamwork, collaboration, and knowledge sharing.
• Mentor other team members and push the team for success.

Professional Requirements:

• Bachelor’s Degree in computer science or equivalent software engineering discipline.

Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.

Language Experts French & Spanish Only ( C1 Qualified)

Our client is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Energy System enables users to make, use, save, and sell their own power. It is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails /Chats / Phone calls from customers during assigned hours in SPANISH OR FRENCH

Non-Spanish or Non- French-speaking candidates will be rejected for all roles if applied under this job code.

• Candidate must be open to work on weekends and night shifts(Spanish only)
• Conducting remote troubleshooting of our products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about our products.
• Assisting with the activation of new sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with the Engineering with tracking of field-issues, and subsequent product-modifications,logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and product-specific information.
• Professionally represent the company via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring

• Should be a graduate – B.E/B. Tech/BCA/ BSC IT and Min C1 Certification in Spanish/French
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.

Language Experts French & Spanish Only ( C1 Qualified)

Our client is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Energy System enables users to make, use, save, and sell their own power. It is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.

Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!

About the role

To give our customer the best experience and quick resolution. You will be responsible for professional and timely resolution or referral of technical issues that may involve hardware, software, communications, installation, or a blend of variables.

What you will do

Support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails /Chats / Phone calls from customers during assigned hours in SPANISH OR FRENCH

Non-Spanish or Non- French-speaking candidates will be rejected for all roles if applied under this job code.

• Candidate must be open to work on weekends and night shifts(Spanish only)
• Conducting remote troubleshooting of our products.
• Troubleshooting, approving, and executing warranty claims.
• Providing pre-sales information about our products.
• Assisting with the activation of new sites as needed.
• Documenting all activity in a central CRM/Help Desk software platform.
• Coordinating with the Engineering with tracking of field-issues, and subsequent product-modifications,logging product bugs in a central database. Assisting other team-members with troubleshooting and/or administrative tasks as needed.
• Following departmental conventions and procedures.
• Participating in ongoing training/education of industry standards and product-specific information.
• Professionally represent the company via all communications mediums.
• Abiding by all company policies and standards of conduct contained in the Energy employee-manual.
• Performing other duties as assigned.

Who you are and what you bring

• Should be a graduate – B.E/B. Tech/BCA/ BSC IT and Min C1 Certification in Spanish/French
• Should have scored 60% and above in 10th, 12th, and Graduation. Applicant with lower than 60% scores in 10th,12th or Graduation will not be considered for the role. Scores are mandatory to be shared along with the resume. Incomplete resumes will not be considered for the position.
• Should have a minimum of 2-year experience supporting customer in Tech Support or Customer Support role. Freshers will not be considered for the role.
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers.
• Strong verbal and written communications skills.
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable.

Preferred Qualifications:

• BE Electrical
• Exposure to solar/PV-related environments.