681 IT Support jobs in Hyderabad

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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Description
As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.
Key job responsibilities
- Troubleshoot and diagnose software issues - On call support
- Resolve technical problems in a timely and efficient manner
- Maintain a comprehensive knowledge of product documentation and features
- Document and track customer and system issues
- Provide feedback to the development team on product issues and potential improvements
- Automate manual tasks and workflows
- Stay up-to-date on the latest software releases and updates
- In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.
About the team
The org's mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.
Basic Qualifications
- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with REST web services, XML, JSON
- Experience with implementing CI/CD practices and automated testing
Preferred Qualifications
- Knowledge of web services, distributed systems, and web application development
- Knowledge of AWS products and technologies
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Greetings from TCS!

TCS is hiring for MDM Support - Support Executive

Desired Experience Range: 4 - 8 Years

Job Location: Hyderabad

Required Technical Skill Set :- IBM MDM, Java, Oracle SQL Database, Linux, Apigee and Openshift, Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)

Desired Competency:

• 3 years exp on Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)
• Plan, execute and implement applications and configuration change procedures/requests
• Supervise all alerts related to application and system procedures and provide services proactively.
• Install and prepare tools required for proper functioning of applications on regular basis.
• 2+ years of experience working with SQL
• 2+ years of experience in working with GIT
• 2+ years of experience in development, maintenance, operations and support

Greetings from TCS!

TCS is hiring for MDM Support - Support Executive
Desired Experience Range: 4 - 8 Years
Job Location: Hyderabad

Required Technical Skill Set :- IBM MDM, Java, Oracle SQL Database, Linux, Apigee and Openshift, Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)

Desired Competency:

3 years exp on Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)
Plan, execute and implement applications and configuration change procedures/requests
Supervise all alerts related to application and system procedures and provide services proactively.
Install and prepare tools required for proper functioning of applications on regular basis.
2+ years of experience working with SQL
2+ years of experience in working with GIT
2+ years of experience in development, maintenance, operations and support

Greetings from TCS!

TCS is hiring for MDM Support - Support Executive

Desired Experience Range: 4 - 8 Years

Job Location: Hyderabad

Required Technical Skill Set :- IBM MDM, Java, Oracle SQL Database, Linux, Apigee and Openshift, Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)

Desired Competency:

• 3 years exp on Sqoop, hive, spark, oozie and Flume- Cloudera (CDH)
• Plan, execute and implement applications and configuration change procedures/requests
• Supervise all alerts related to application and system procedures and provide services proactively.
• Install and prepare tools required for proper functioning of applications on regular basis.
• 2+ years of experience working with SQL
• 2+ years of experience in working with GIT
• 2+ years of experience in development, maintenance, operations and support

As a Support Engineer in International Seller Services Tech org, you will play a critical role in providing technical assistance to our customers, ensuring the smooth operation of our software products. You will support key services for seller growth and take part in marketplace/region expansions, infrastructure operations and engineering, and addressing risks in hardware and software. You will also work closely with our development team to identify and resolve software bugs and improve product quality.

Key job responsibilities
•Troubleshoot and diagnose software issues – On call support
• Resolve technical problems in a timely and efficient manner
• aintain a comprehensive knowledge of product documentation and features
• D cument and track customer and system issues
• P ovide feedback to the development team on product issues and potential improvements
• A tomate manual tasks and workflows
• S ay up-to-date on the latest software releases and updates
• I addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering and CCI initiatives.


About the team
The org’s mission is to set our worldwide Sellers up for success across our global Marketplaces. We deliver needle-moving initiatives which provide a seamless experience to Amazon Sellers at each step of the Seller journey. We enable Sellers across the world to list millions of products at scale across multiple categories and dozens of languages in our global Marketplaces. We partner with Amazon Business to build best-in-class solutions that allow B2B Sellers to reach a wide customer base and drive billions of dollars in revenue. The support engineering team is a key driver in optimising dev productivity thereby contirbuting to seller growth.

BASIC QUALIFICATIONS

- 2+ years of software development, or 2+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience in Unix
- Experience scripting in modern program languages
- Experience with REST web services, XML, JSON
- Experience with implementing CI/CD practices and automated testing

PREFERRED QUALIFICATIONS

- Knowledge of web services, distributed systems, and web application development
- Knowledge of AWS products and technologies

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

**Job Description**
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
**Responsibilities**
In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs. This involves resolving technical questions regarding the use of and troubleshooting for Oracle MICROS F&B Applications , as well as, post-sales non-technical customer inquiries via phone and electronic means. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management. You will also provide guidance and resolution on a wide range of technical and non-technical customer issues. Resolution is primarily provided in real time with follow up for more complex matters.
**Technical Support Analyst** - Oracle MICROS F&B Applications Support Analyst -is specifically responsible for the 1 st level support for Oracle Hospitality product suite (including: Simphony, RES 3700, 9700, Materials Control, R&A) and associated interfaces.
**Duties & Responsibilities**
+ Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing technical/voicesupport to Customers using Oracle Hospitality Suite across North America, EMEA and Asia-Pacific.
+ Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers
+ Providing remote support delivery and performing problem cause analysis
+ Collaborating with fellow support colleagues and other internal organizations to provide superior customer service
+ Responsible for the entry, tracking and management of all incoming support calls in Oracle SupportTicketing tool.
+ Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.
+ Anticipating customer needs and effectively addressing concerns related to their issue or resolution
+ Providing direct technical assistance to customers via phone, email, and Remote tools
+ Assist in configuring, installing, training and supporting the MICROS product suites (including: -Oracle Simphony,RES 3700,9700) and associated interfaces for selected strategic projects when required
+ Ensure familiarity with new releases as they become available
+ Obtain and maintain current certification in:
· Major Account accreditation
· Current application version
· Necessary SQL and technical skills
· Be familiar with and adhere to the latest configuration, installation, training and support standards and procedures
+ Liaise with subject matter experts in the regional office on client requests for enhancements and development
+ Work with the customers to ensure that contractual service expectations are exceeded
+ Perform other duties as requested or as deemed appropriate
**Knowledge, Skills & Abilities Essential**
+ Minimum 3 years' IT Support experience preferably in installing/configuring/supporting/administering food and beverage management software products like Oracle Simphony, RES 3700,9700
+ Previous experience in supporting hospitality software products, Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A) - Desirable
+ Previous experience working with an automated support management and tracking tool in a support center environment
Or
+ relevant work experience of at least 3 Years in IT Support- Experience in Application Support/Technical Support department, with direct customer contact experience
+ Working knowledge of Database, Cloud Applications, Networks, IT Infrastructure
+ Familiarity with Operating Systems (2003, 2008, XP, Oracle, and VM Ware)
+ SQL Experience (preferred)
+ Previous experience working with an automated support management and tracking tool in a support centre environment
**Other Requirements**
+ Minimum Graduation degree - Graduate in Technical stream or Graduate in any field with relevant IT Certifications
+ Strong desire to provide high-quality customer service
+ Excellent written and verbal communication skills in English
+ Excellent problem-solving skills
+ Ability to effectively manage multiple tasks
+ Strong organizational skills
+ Team player who demonstrates positive, constructive interpersonal skills
+ Willing to work overtime and holidays as requested
+ Willing to work with a wide variety of cultures
+ Willing to be contactable on an on-call basis after-hours by mobile phone
+ Adhere to company standards, policy and procedure
**Abilities**
· Ability and credibility to work effectively with both our internal and external customers at all levels of the organization
· Proven ability to work unsupervised or as a team member of both the local office team and wider company teams
· Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
· A self-starter with initiative, drive and strong desire to succeed
· Ability to work in a logical methodical manner
· Ability to work under stress and meet deadlines
· Flexibility with people and time
*** Note: This job requires weekend support and shift work**
**We operate 24x7 which can involve working during one of the below shifts (not limited to - shift timing can change)**
**NAMER hours (Eastern Standard Time - 5.30 PM/ 6.30 PM IST or Pacific Standard Time 9.30 PM/ 10.30 PM IST onwards depending on Day Light Savings Time)**
**EMEA hours - 12:00 PM/ 1 PM / 2 PM IST onwards depending on Day Light Savings Time**
**APAC hours - 5.30 AM IST onwards**
**Work hours/Shifts can change depending on Business requirements**
Career Level - IC1
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling +1 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.