920 IT Support jobs in Hyderabad

Responsibilities

Operations:

• Communicate clearly with customers both in writing and over the phone
• Perform mid-level and advanced troubleshooting of issues across the services provided by the Managed Services team
• Engage directly with customers to review quality of service and provide monthly service overviews
• Provide support to incident managers for critical “P1” issues, ensuring that the customer is updated regularly, and that the Operations team drives the issue to resolution and performs root cause analysis
• Perform advanced configuration of monitoring tools and automation/improvement of common operational tasks
• Respond to automated alerts performing troubleshooting and resolution of issues, as well as proper notifications where required
• Use a ticket system to provide regular status updates and make sure tasks are completed based on priority and in compliance with SLAs
• Research technical issues, using internal and publicly available documentation
• Work with OEM and 3rd party support providers to resolve issues
• Provide excellent customer service, staying calm and communicating clearly and professionally in stressful situations
• Provide quality customer service, including interacting with customers and answering customer inquiries
• Ability to work independently and proactively identify and resolve issues without direct instruction
• Mentor and provide technical guidance to the Managed Services team
• Provide “on-call” support for off-hours incidents, requests, and escalations
• Perform other tasks as assigned by management

Education and Training

• High school diploma required; college degree strongly preferred
• Relevant mid-level or certifications strongly preferred:
• Cisco CCNA/CCNP/CCIE
• Certified Ethical Hacker or CISSP
• AWS Certified Practitioner / Solution Architect
• Microsoft MCSA/MCSE
• Red Hat RHCSA/RHCE
• ITIL v3/4 Foundation / Six Sigma Black Belt / PMP

Experience

• 5+ years in a technical field
• Experience providing customer support
• Experience in 24x7x365 Managed Services or SaaS organization
• Experience using ITSM and Monitoring tool sets
• Advanced knowledge of desktop operating systems
• Experience using Server virtualization platforms VMware, Hyper-V, and Proxmox
• Advanced BCDR solution experience
• Microsoft licensing knowledge and experience
• Experience managing Cloud infrastructure (AWS / Azure)

Skills

• Highly analytical thinker and troubleshooter
• Detail oriented with excellent documentation and communication skills
• Self-motivated, passionate about technology, with the desire to learn new things
• Ability to administer Windows and Linux systems and related tools such as Active Directory, SCOM, Satellite and Puppet
• Ability to administer common network infrastructure, such as switches, routers, load balancers and firewalls
• Ability to administer unified communications platforms strongly preferred
• Strong knowledge of IT security principles
• Ability to mentor and train analysts and engineers
• Ability to lead projects and teams

Job Type: Full-time

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Monday to Friday
• Weekend availability

Work Location: Remote

Job Description – Help Desk Support I System Soft Technologies is a leading technology company that provides innovative technical solutions and consulting services to enhance innovation, business value, and competitiveness.

For over 24 years, our focus on becoming a trusted partner to each client has allowed us to become a $230MM+ company with a pool of over 1900 associates who cover the full spectrum of IT expertise.

We are distinguished by our ability to anticipate the unique needs of our clients and deliver a level of quality that far exceeds their expectations.

Why System Soft Technologies?

At System Soft Technologies, we are a family unit powered by diversity, inclusion, transparency, respect, integrity and passion for our clients and our people.

Our business growth depends on your professional development, as we collaborate, share ideas and innovation, and invest in our future.

By forging a meaningful partnership with our people, we come together with the same purpose, exceeding our goals.

This keeps us nimble, ahead of the competition, and on top of our industry.

Our continued success begins with you.

Job Summary: We are looking for a competent Help Desk Support I to provide fast and useful technical assistance on computer systems.

You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Responsibilities: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements on procedures Qualifications: Proven experience as a help desk technician or other customer support role Tech savvy with working knowledge of office automation products, databases and remote control Good understanding of computer systems, mobile devices and other tech products Ability to diagnose and resolve basic technical issues Proficiency in English Excellent communication skills Customer-oriented and cool-tempered BSc/BA in IT, Computer Science or relevant field System Soft Technologies is a proud equal employment opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, sexual orientation, or any other characteristic protected by law.

We are committed to the full inclusion of all qualified individuals.

If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.

You can request reasonable accommodations by contacting us at

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Job Description

The Technical Support Engineer is critical to the long-term satisfaction and retention of our corporate and broker clients.  In this role you will be a point of contact interacting with insightsoftware Engineering and Product teams, responsible for reporting product defects on behalf of the support and services teams and our corporate clients. You will work collaboratively across those teams to prioritize features for inclusion in each product update and act as a subject matter expert for our engineers. You will also work with our corporate clients on questions and issues relating to data interfaces, file feeds, automated processes, and reporting needs.

Provide resolutions and/or workaround advice in response to customer queries as appropriate.

• Contribute directly and secure and coordinate any additional resources required to deliver appropriate resolutions.
• Respond positively to all customer queries.
• Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to the software development team for fixing, and details of the replication to the test team.
• Assist Development and Product Verification in confirming and diagnosing escalated issues.
• Track support calls through to closure and is prepared to justify actions taken.
• Contribute to, and share in, the learning of the team.
• Part of a professional, customer-facing team who works with users and administrators of Magnitude software products, product developers, testers consultants, pre-sales, and sales consultants.
• Provide first-class customer service to external and internal users.
• Ensure that service levels are met for each assigned incident.
• Determine the urgency of users’ issues and potential effects they may have.

Qualifications

Technical Requirements:

• 4 to 7 years of experience working in a customer-facing environment.
• Good Knowledge of SQL and Advanced Oracle database skills.
• Understanding of Oracle E-Business systems, OCA and OAC. Oracle database Ecosystem
• Experience with enterprise reporting and analytics tools and Replication service.
• Knowledge on SaaS/Cloud environment

Personal Requirements:

• Excellent Oral and written English communication skills
• Strong and structured analytical skills, Good problem-solving skills.
• Willingness to own problems and see them through to completion.
• Able to balance between customer empathy and constraints of supporting a commercial product.
• Involvement in on-call and/or shift work, as necessary.
• Desire to continually improve technical and problem resolution skills and strive for excellence.
• Team player with an ability to work under pressure.
• Ability to see the bigger picture, not just the issue as presented.
• Remaining objective in all dealings with customers.
• A positive attitude towards solving customer problems.
• Ability to accurately prioritize tasks and accomplish them in a timely fashion.
• A passion for customer success and technology
• Attention to detail

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

Technical Support Specialist(Product Support)

Job Description

The Technical Support Engineer is critical to the long-term satisfaction and retention of our corporate and broker clients. In this role you will be a point of contact interacting with insightsoftware Engineering and Product teams, responsible for reporting product defects on behalf of the support and services teams and our corporate clients. You will work collaboratively across those teams to prioritize features for inclusion in each product update and act as a subject matter expert for our engineers. You will also work with our corporate clients on questions and issues relating to data interfaces, file feeds, automated processes, and reporting needs.

Provide resolutions and/or workaround advice in response to customer queries as appropriate.

Contribute directly and secure and coordinate any additional resources required to deliver appropriate resolutions.

Respond positively to all customer queries.

Reproduce reported problems for diagnosis/further analysis, passing acknowledged product errors to the software development team for fixing, and details of the replication to the test team.

Assist Development and Product Verification in confirming and diagnosing escalated issues.

Track support calls through to closure and is prepared to justify actions taken.

Contribute to, and share in, the learning of the team.

Part of a professional, customer-facing team who works with users and administrators of Magnitude software products, product developers, testers consultants, pre-sales, and sales consultants.

Provide first-class customer service to external and internal users.

Ensure that service levels are met for each assigned incident.

Determine the urgency of users’ issues and potential effects they may have.

Qualifications

Technical Requirements:

4 to 7 years of experience working in a customer-facing environment.

Good Knowledge of SQL and Advanced Oracle database skills.

Understanding of Oracle E-Business systems, OCA and OAC. Oracle database Ecosystem

Experience with enterprise reporting and analytics tools and Replication service.

Knowledge on SaaS/Cloud environment

Personal Requirements:

Excellent Oral and written English communication skills

Strong and structured analytical skills, Good problem-solving skills.

Willingness to own problems and see them through to completion.

Able to balance between customer empathy and constraints of supporting a commercial product.

Involvement in on-call and/or shift work, as necessary.

Desire to continually improve technical and problem resolution skills and strive for excellence.

Team player with an ability to work under pressure.

Ability to see the bigger picture, not just the issue as presented.

Remaining objective in all dealings with customers.

A positive attitude towards solving customer problems.

Ability to accurately prioritize tasks and accomplish them in a timely fashion.

A passion for customer success and technology

Attention to detail

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . **

Background checks are required for employment with insightsoftware, where permitted by country, state/province.

At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.

**Must Have**:

- Create VDI-s from template, manage and configure VDI template as per the client requirement.
- Configure network printers and plotters, install printer drivers, configure ports, manage permissions and troubleshoot issues
- Experience in troubleshooting production issues
- Experience in managing View Horizon Server, View Composer, UAGs & Alert Configuration etc.)Good Verbal and written Communication Skills**Good to have**:

- Experience working on Horizon VmwarePowershell knowledge or ExperienceQualifications :BACHELOR OF ENGINEERING

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.
- You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.
- Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.
**Qualifications**
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 5 years of technical support, technical consulting experience, or information technology experience
o OR 4+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience
Language Qualification
English Language: fluent in reading, writing and speaking.
Preferred Qualifications:
- Demonstrable troubleshooting skills and strong analytical, problem solving and decision-making skills.
- Strong communications skills - fluent in spoken and written English
- Azure Fundamentals certification, familiarity with Azure and/or compete cloud products.
- Knowledge of Excel: pivot tables, filters & look-up function.
- Leadership - handling challenging and politically charged customer situations.
- Ability to conduct effective, polished interactions with customers to gather information quickly & comprehend issues; explain customer responsibilities in resolving issues; communicate next steps and status; and inspire confidence.
- Cross-team collaboration
- Passion for technology and customer focus.
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .