784 IT Support jobs in Hyderabad

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

We are pleased to inform you about an exciting career opportunity with Teleperformance Global Services, India —a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of Technical Support Executive . Please find the details below:

Job Title: Technical Support Executive

Domain: Technical Support (Voice/Non-Voice)

Experience Required: Freshers-1 Year

Job Location: Hyderabad

Shift Timings: Rotational Shifts (24x7)

Key Responsibilities:

• Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products, services, and technical support protocols.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills:

• Excellent communication and interpersonal skills.
• Basic understanding of technical troubleshooting, IT systems, or networking.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and analytical skills.

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your updated CV at for further consideration.

Regards

Alok Sharma

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

We are pleased to inform you about an exciting career opportunity with Teleperformance Global Services, India —a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of Technical Support Executive . Please find the details below:

Job Title: Technical Support Executive

Domain: Technical Support (Voice/Non-Voice)

Experience Required: Freshers-1 Year

Job Location: Hyderabad

Shift Timings: Rotational Shifts (24x7)

Key Responsibilities:

• Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products, services, and technical support protocols.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills:

• Excellent communication and interpersonal skills.
• Basic understanding of technical troubleshooting, IT systems, or networking.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and analytical skills.

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your updated CV at for further consideration.

Regards

Alok Sharma

Job Description :

Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.

Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.

Daily Activities:

• Dealing with International clients and have proficient international client support
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud.
• Help in organizing and managing of the business applications that is installed on Azure VD / Citrix.
• ITIL Knowledge (Incident /Problem /Change Management).
• Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products
• Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration
• Installed Application troubleshooting. Like MS office, outlook, Adobe, etc
• Windows OS troubleshooting
• Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues
• Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues.
• Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues.
• Good knowledge on Windows Security Components (Certificates, Antivirus, VPN)
• Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer
• Good understanding on Windows Services, Configurations and Scheduled Tasks
• Demonstrate strong analytical, troubleshooting and problem solving skills
• Experience of working with ServiceNow for Incident management
• Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues

Please share your updated resume to

Job Description :

Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.

Provide answers to the clients by identifying problems; researching answers; guiding client through corrective steps.

Daily Activities:

• Dealing with International clients and have proficient international client support
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud.
• Help in organizing and managing of the business applications that is installed on Azure VD / Citrix.
• ITIL Knowledge (Incident /Problem /Change Management).
• Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products
• Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration
• Installed Application troubleshooting. Like MS office, outlook, Adobe, etc
• Windows OS troubleshooting
• Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues
• Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues.
• Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues.
• Good knowledge on Windows Security Components (Certificates, Antivirus, VPN)
• Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer
• Good understanding on Windows Services, Configurations and Scheduled Tasks
• Demonstrate strong analytical, troubleshooting and problem solving skills
• Experience of working with ServiceNow for Incident management
• Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues

Please share your updated resume to

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

We are pleased to inform you about an exciting career opportunity with Teleperformance Global Services, India —a leading French-based multinational organization known for delivering exceptional customer and technical support solutions across the globe.

We are currently hiring for the position of Technical Support Executive . Please find the details below:

Job Title: Technical Support Executive

Domain: Technical Support (Voice/Non-Voice)

Experience Required: Freshers-1 Year

Job Location: Hyderabad

Shift Timings: Rotational Shifts (24x7)

Key Responsibilities:

• Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products, services, and technical support protocols.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills:

• Excellent communication and interpersonal skills.
• Basic understanding of technical troubleshooting, IT systems, or networking.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and analytical skills.

If this opportunity aligns with your career goals and aspirations, we would love to hear from you. Please share your updated CV at for further consideration.

Regards

Alok Sharma

Job Description :

Remote Desktop Support Team member is required to perform a support role for desktop related issue,, equipment configuration, back up maintenance, software installing/de-installing.

Provide answers to the clients by identifying problems;
researching answers;
guiding client through corrective steps.

Daily Activities:

• Dealing with International clients and have proficient international client support
• Provide hardware / software / network problem diagnosis / resolution via telephone for customer’s end users
• Route problems to internal I.M. support staff.
• Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
• Administer and provide User Access and Exit controls.
• Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumvention's.
• Understanding on AD DS, Azure AD, DNS, DHCP, Azure VNET, Networks, Azure cloud.
• Help in organizing and managing of the business applications that is installed on Azure VD / Citrix.
• ITIL Knowledge (Incident /Problem /Change Management).
• Good understanding on Installing, upgrading, configuring of required Citrix VAAD and other virtualization products
• Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, Azure VD host pool configuration
• Installed Application troubleshooting. Like MS office, outlook, Adobe, etc
• Windows OS troubleshooting
• Strong Analytical and troubleshooting skills, Troubleshooting complex and business critical issues
• Proficient in administering & troubleshooting Windows desktop operating systems(Win10/Win11) including good knowledge & understanding on Bitlocker, Registry advanced Windows issues.
• Good knowledge & understanding on Windows networking concepts LAN/WIFI including troubleshooting & isolating issues.
• Good knowledge on Windows Security Components (Certificates, Antivirus, VPN)
• Good knowledge on App install/uninstall troubleshooting & referring Log files/event viewer
• Good understanding on Windows Services, Configurations and Scheduled Tasks
• Demonstrate strong analytical, troubleshooting and problem solving skills
• Experience of working with ServiceNow for Incident management
• Good Knowledge on GPO, Device Drivers, Profiles, DHCP & DNS issues

Please share your updated resume to