76 IT Support jobs in Lucknow

Responsibilities

• Responsible for organizing contract technical evaluation, review and formulating contract technical negotiation plan.
• Responsible for the communication and coordination of technical issues in contract implementation, etc.
• Responsible for assisting sales to complete technical communication and product promotion.
• Responsible for customer technical consultation and Q&A.
• Cooperate with GCS team to fix customer complaints.
• Collect and analyze local market demand and propose local product strategies for the company.

Minor responsibilities

• Complete work as assigned by supervisor.
• Collect, analyse and feedback customer requirement.

Qualifications

• Bachelor’s degree or above, English speaking, able to adapt to frequent travel, 5 years or above working experience in PV industry is preferred, with technical process or quality work experience in PV module / cell factory is preferred.
• PV expert on PV industry, familiar with product certificates and related IEC/UL standard.
• Possess a strong sense of responsibility and the ability to work effectively with others to achieve goals and requirements.
• Possess strong communication and verbal skills in English. Familiar with local Customs and Traditions.
• Have passports of India.

Designation : Director of global technical support

Location : Remote - India

Shift : EMEA / US Shift ( Rotational )

Experience : 12 + years , Relevant to leadership - 5 years

about product operations

The Product Operations team plays a pivotal role in driving success by providing comprehensive business insights, expert translations, precise technical writing, and impactful training solutions. We bridge the gap between complex technical information and actionable strategies, ensuring seamless communication across global teams. By delivering data-driven insights, translating technical content into accessible formats, and equipping teams with the knowledge they need, we empower our organization to operate efficiently and effectively in a dynamic, global environment

purpose of the job

The Global Technical Support team mission is to uphold high quality participant and customer experience of Randstad RiseSmart products and services. We aim to deliver timely, accurate, and professional technical support to all Randstad RiseSmart customers. We collaborate cross-functionally to document and communicate issues so we can improve and measure the continued success of our products.

● Lead global technical support teams, ensuring exceptional customer experiences

● Partner with product, engineering, and senior leadership to align support strategies with business goals

● Drive process improvements and scalable solutions to enhance efficiency

● Proactively identify and resolve technical challenges, implementing enterprise-wide enhancements

● Establish and monitor KPIs to measure and improve team performance

● Balance immediate operational needs with long-term growth and innovation

● strategic leadership and management of a function

● setting and managing budget

● responsible for achieving the goals through effective management of the team

Global Technical Support Metrics

● Agent and Customer Satisfaction (CSAT) Scores

● Cross-Department Communication Improvement Plan (Tier1&2 Support, Product Management and Product Advisory, & Tier-3/Dev team)

● Monthly & Quarterly Monitoring & Support for Ticket Volume, Error, Tag & Release Metrics

● Improve and maintain resolution time (Mean Time to Resolution, MTTR)

● Monitor & Track Agent productivity (ticket/issue counts, resolution rates, and SLA adherence

● Employee Engagement & Retention

● Cost Efficiency & Operational Improvements

● Knowledge Base Usage & Effectiveness

key stakeholders

● Global Operations, Sales, and Enterprise Teams - including but limited to Product Managerment; Engineering; Engagement/Operations; Accounting and Global IT

● All external customers and clients who are impacted with RandstadRiseSmart contracts

job requirements education, experience & knowledge

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● wide and deep experience providing expert competence

● significant professional experience

● experience in managing and motivating teams

● solid experience of people management and leadership in a results-driven environment

● experience of planning and managing resources to deliver predetermined objectives

● experience of interpreting strategy and policy in order to set and deliver objectives within medium to long time frames

● experience working in a complex matrix, across multiple geographies

● proven experience of developing relationships working at a strategic and operational level

● The ideal candidate is an experienced, results-driven leader with a deep understanding of global technical support operations. Strong coaching, mentoring, and collaboration skills are essential to navigate challenges and ensure customer satisfaction.

The role requires flexibility across multiple global time zones to support diverse teams.

● Leadership & Experience: 5+ years leading global technical support teams, driving large-scale initiatives, and aligning operations with business goals; excellent people management skills

● University/Post Graduate degree or equivalent professional & intellectual ability

● excellent Microsoft Office/google for business applications skills

● proven experience of developing relationships working at a strategic and operational level

● Customer & Stakeholder Focus: 3+ years in technical support leadership, ensuring customer success, meeting SLAs, and delivering high-quality service.

● Technical & Industry Knowledge: Proficiency in Zendesk, ServiceNow, and Jira; passion for innovation and process evolution to stay ahead of industry trends.

● Global & Remote Operations: Ability to manage complex, distributed teams across global time zones

● Problem-Solving & Strategy: fostering collaboration while ensuring service excellence; Strong analytical mindset, ability to interpret strategy and policy to align with business objectives; Proactively help remove roadblocks; implement process improvements, and drive continuous growth in Support while keeping up team moral and motivation

● Communication & Adaptability: Exceptional verbal/written skills, ability to simplify technical concepts for stakeholders, and flexibility to multitask in a fast-paced environment, including flexibility with full-time schedule, including shift assignments on weekends and evenings to support global time zones

competencies

Randstad Enterprise Key competencies - focuses on assessing, measuring and improving performance - shows drive and determination to meet short- and long-term goals - calculates return on investment - customer focused - uses comprehensive knowledge and skills to act independently while guiding and training others to take action to increase quality - acts independently to apply comprehensive understanding of the business environment and objectives developing solutions while providing guidance and training others

Job specific competencies - builds a high performing team by ensuring that the team is focused, motivated and inspired to achieve team objectives - specifically creates positive team culture and inspires commitment - thinks through issues by seeing the pattern or big picture, brings facts and ideas together, and develops innovative or creative insights - acts independently using comprehensive knowledge and/or skills to conduct research and analyse data while guiding and training others on how to develop a comprehensive understanding of e.g. customer and market conditions

#Ataccama #Ataccama dataintegrity #Ataccama dataquality #datanalysis #remote opening

Its a remote opening.

We are looking 24x7 support in Ataccama profile in Ataccama.

Years of Exp - 5–8

Support Experience – Mandatory.

Hands-on experience with Ataccama ONE or modules like DQ Analyzer & MDM.

Monitor and support Ataccama Data Quality rules execution and profiling jobs.

Troubleshoot data validation, anomaly detection, and scorecard generation issues.

Perform patching, software upgrades, and ensure compliance with latest platform updates.

Work with business teams to resolve data integrity and governance-related incidents.

Maintain SLA commitments for resolving incidents and ensuring data accuracy.

Strong understanding of data integration, data quality, and governance principles.

Experience in data platform support or data engineering.

Hands-on with SQL for data analysis and issue investigation.

Excellent problem-solving and communication skills.

We are currently hiring skilled Mathematics Subject Matter Experts (SMEs) for an exciting project focused on developing high-quality, interactive assessment items aligned with the US curriculum for Grades 3 to 8.

Project Overview

Type of Work:

Authoring AI-generated and SME-created questions, including Number Lines, Coordinate Graphs, and Shading-based items.

Platform:

Learnosity – utilizing pre-set templates (e.g., drag-and-drop, graphing tools, overlays).

Tags Required:

Alignment to standards and accessible alt text.

Quality Expectations:

Adherence to formatting, interactivity, and cognitive rigor (Bloom’s/DOK levels).

Timeline:

Project is expected to conclude by July 2025.

Expected Daily Output:

Approximately 100 questions per day.(10 USMOs)

Incentive:

If 90% of your submissions are approved without requiring rework, you will receive a 25% incentive on top of the base payout.

Training Resource:

Click here to access the training video

Candidate Requirements

Strong understanding of the US Math curriculum (Grades 3–8)

Minimum 2–3 years of experience in US curriculum-based content development

Prior experience in assessment item creation

Familiarity with digital authoring tools (preferred)

Immediate availability to start the project

Next Step: Proof of Concept (POC) Submission

To qualify, candidates must complete a POC task consisting of 1 USMO (approx. 10 questions) within a 1-day turnaround time.

Upon receiving your confirmation and updated resume, we will share access credentials along with detailed training material.

If you are interested and available, please reply to this email with your updated resume at your earliest convenience.

Note: Only candidates with at least 2–3 years of experience in the US curriculum will be considered.

For any questions or clarifications, feel free to reach out.

We look forward to hearing from you soon.

About think bridge

We are a global digital product development firm that helps growth-stage companies gain the technology sophistication and maturity of leading modern digital businesses. We differentiate ourselves by delivering exceptional quality at scale and speed with our think stack accelerators. We started with the vision of being able to build amazing software fast. A new way to build software without any of the compromises that currently plague software development. A new way to focus on the outcomes instead of the tech, tools, methodologies, processes and vanity artifacts.

Why is think bridge a great place to work?

At think bridge, we are not just paving the way for exceptional digital experiences; we're also redefining the future of work. Our "Remote First" philosophy allows you to take a dive into a world where work doesn’t tie you down. We’re pioneering a Remote First approach, ensuring you’re connected, no matter where you are. We foster and encourage a diverse and inclusive work culture where employees feel valued, respected, are encouraged to voice their ideas, have equal opportunities and are treated fairly. We encourage and provide for our employees' health and well-being initiating wellness programs, provide mental health resources, and ergonomically designed workspaces to support employees’ physical and mental health. We understand the value of work-life balance, hence we follow Flexible Work Hours, to ensure they can rejuvenate besides managing their personal commitments without much hassle. At think bridge, it's more than just a job. It's a journey of innovation, growth, and balance. Join us in shaping the future!

think bridge is a place where you can:

1. Think bigger – because you have the time, opportunity, and support it takes to dig deeper and tackle larger issues.
2. Move faster – because you’ll be working with experienced, helpful teams who can guide you through challenges, quickly resolve issues, and show you new ways to get things done.
3. Go further – because you have the opportunity to grow professionally, add new skills, and take on new responsibilities in an organization that takes a long-term view of every relationship.

think bridge.there’s a new way there. ™

We live by five core values: Outcomes, Quality, Ownership, Accountability, and Communication . This role embodies all five - you'll own outcomes, maintain high technical standards, and communicate effectively across all levels.

Experience Level: Associate level support Engineer with 4 years of experience in IT Support, Infrastructure and application support along with strong communication. The working hours for this role will be either 6:30 AM to 3:30 PM or 2:30 PM to 11:30 PM, depending on coverage requirements

Role Overview:

We are seeking a technically skilled and self-motivated Support Engineer to manage and support our IT infrastructure and provide end-user support for both hardware and software, including critical business applications. The ideal candidate will be experienced in Microsoft technologies, network configuration, and application troubleshooting. The ideal candidate must have excellent communication skills to communicate confidently and fluently with end users.

What You'll Do

• Provide tech support services for software, and application-related issues Communicate fluently and confidently with end users to understand and resolve their technical and functional issues promptly
• Administer and manage Microsoft 365, Azure, Intune Security, and Defender platforms
• Monitor and respond to Defender alerts to enhance infrastructure security
• Assist in onboarding and training users on internal tools and business applications
• Provide L1 + L2 support for enterprise applications, resolve incidents, and escalate complex issues
• Coordinate with application vendors for bug fixes, updates, and performance optimization
• Create and maintain reports using SQL Server Management Studio (SSMS)
• Analyse IoT data using tools such as Grafana for performance monitoring
• Document support procedures, FAQs, and knowledge base content
• Collaborate with internal teams on IT and application rollout projects

What We're Looking For

Must have technical skills

• Proficiency with Microsoft 365 Admin Center, Azure, Intune, and Defender
• Hands-on experience with Windows OS, Microsoft Server, and common business applications
• Experience in SQL Server and basic query writing for troubleshooting and reporting
• Strong analytical and troubleshooting skills for software and application issues
• Excellent communication skills with a user-centric support mindset

Benefits:

What We Offer

• Dedicated Learning & Development Budget: Fuel your growth with a budget dedicated solely to learning.
• Cutting-Edge Projects: Work on exciting projects with the latest technologies
• Employee-Friendly Leave Policy: Recharge with ample leave options designed for a healthy work-life balance.

Work Environment

• Remote-First Culture: At think bridge, we all work from wherever we choose but come together during set hours to collaborate. Using simple online tools, we stay connected and get great work done.
• Leave & Time-off – All leaves taken are paid leaves. And all the leave and time off are likely pre-approved leaves intended for planned vacations, personal commitments, or any other needs requiring prior approval.
• Comprehensive Medical & Term Insurance: Full coverage for you and your family peace of mind.
• Work-From-Workweek (WWW): Twice or thrice a year, we come together for One-week sprints to collaborate in person, foster stronger team bonds, and align on goals. All travel expenses are covered in the form of an allowance, which is called as work week allowance.
• We organize city-wise, company-sponsored local meetups—fun-filled day outings with your colleagues!
• Certificate Reimbursement Policy: think bridge reimburses up to INR 1 lakh for role-relevant certifications. Short courses are reimbursed up to 50% or INR 25,000. Prior approval is required At think bridge,
• We embrace diversity and ensure equal opportunity for everyone, fostering an inclusive workplace where all voices are valued.

Join thinkbridge to be part of a purpose-driven, innovation-led organization that invests in your growth and empowers you to build a brighter future.