1019 IT Support jobs in Noida

Job Description

Educational Qualification

Any Graduate – Preferably B.Tech/ BCA

Work Experience

For any Graduates, at least 1 year & above experience in International BPO (Technical Support Voice )

JOB Description

Customer Experience:

Excellent communication skills, verbal and written both

Minimum 1 year & above experience required in a Voice International Process

Must have good thought process

Candidate should be Tech savvy, well versed with Technical Troubleshooting

Should have knowledge of Networking Troubleshooting

Investigates and resolves concerns raised by the customer

Engages the resources appropriate for resolving issues. 

Ensures that end to end resolution is provided to the customer by coordinating with different teams

Proactively escalates by phone, following up by email, through the appropriate hierarchical structures. 

Complete Issue resolution within prescribed timeframes.

Skills and Ability

Should possess good verbal and written communication skills in English.

Should have good comprehensibility and understandability of what customers want.

Should have critical thought process and decision making capability with focus on accuracy.

Personal Attributes

Should be flexible for all circumstances and be self-driven, motivated and persistent.

Customer centricity and eagerness to drive himself/herself for upgradation in knowledge.

Computer Proficiency

Should know basics of computer, knowledge of MS Office (Word, Excel, PowerPoint) and understanding of Telecom basics

Additional Comments

Candidates should be open to a shift of 24x7. Mostly Night shifts

Both side transportation will be provided as per company policy

Split Week off and Holidays.

Notice Period – Immediate Joiners/ Max 15 days of notice period

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.

About us

We are a B4B (Business-for-Business) company partnering with global restaurant chains in their digital transformation. We bring over a decade of experience in driving efficiency for some of the top restaurants worldwide. With our unified platform, we strive to create unique experiences for restaurant operators by empowering them with a complete view and control of their operations from the front of the house, back of the house to everything in between. Restroworks unified technology platform streamlines restaurants’ front of the house, back of the house, out of house/integrations, analytics, and CRM. Renowned restaurant chains including Taco Bell, Nando’s, Carl’s Jr, Häagen-Dazs, Jamie’s Italian are among a few brands using Posist to manage their processes, people, and place of operations.

Responsibilities :

● Taking client queries over call / email / chat

● Resolve the tickets via call / email / chat/ remote tools

● Register client queries in Ticketing tool

● Follow-up with clients and with internal teams

● Resolve the issue within the SLA and company guidelines

● Escalate the ticket to the respective team and follow-up

● Resolve the tickets related to printers, cash drawer, networking and Restroworks product

● Sending updates to clients related to reported queries

● Working in rotational shifts

● Creating troubleshooting documents

Requirements :

● Good communicable skills

● Should be able to work in 24*7 environment, rotational shifts (weekly offs will be there)

● Practical knowledge of hardware, network troubleshooting, printer installation (USB and network)

● Good decision making skills

● Multitasking

● Willing to work cross teams

● Should be a team player

● Should have knowledge of remote tools

● Good Skills to adapt any software tool

● Documentation skills is an add on

Benefits:

● Get your hands on one of the best restaurant SaaS products

● Work with 18,000+ happy brands in 50 countries

● Be a part of a small & friendly team of marketers

● Open and transparent work culture

Technical Skillset Needed:

• Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
• AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
• DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).

Role Responsibilities:

• Proactive monitoring and incident management for OnePay Program applications and infrastructure.
• Root cause analysis and resolution of production issues.
• Coordination with development, QA, and business stakeholders for escalated incidents.