Microsoft Teams Room & Teams Telephony Support Engineer
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Saint-Gobain designs, manufactures and distributes materials and solutions for the construction, mobility and industrial markets. Developed through a continuous innovation process, our integrated solutions provide sustainability and performance in daily life, addressing the renovation of public and private buildings, light construction and the decarbonization of construction and industry. In this way, we contribute to reducing carbon emissions, leveraging resource efficiency and increasing circularity. Saint-Gobain believes in progress and seeks to be a game-changer that improves individual and collective health and wellness. We are convinced that the solutions that meet everyone's essential needs and allow us to live better together, without jeopardizing future generations, are still to be invented. Our commitment to reach this ambitious objective is guided by our shared purpose "MAKING THE WORLD A BETTER HOME". 47.9 billion in sales in ,000 employees, located in 76 countries Committed to achieving net zero carbon emissions by 2050
| Job Purpose/Summary: The Microsoft Teams Room & Telephony Support Engineer is responsible for supporting and troubleshooting Microsoft Teams Room systems with a focus on Logitech conferencing devices. This role includes managing MTR devices via Microsoft Intune and Teams Admin Center, ensuring security, compliance and optimal performance for enterprise collaboration environments. Additionally, the perimeter includes Teams Telephony support (users, call queues, Auto-attendants, voicemails) and related troubleshooting. |
| Key Responsibilities: Key Responsibilities L2/L3 Support Microsoft Teams Rooms (MTR) and Panel systems across multiple locations. Support Microsoft Teams Telephony systems across multiple locations (users, call queues, Auto-attendants, voicemails) Troubleshoot audio/video issues, connectivity problems and firmware updates. Diagnose issues with Teams application and Logitech peripherals. Work with HDMI, USB, network and display configurations for conference rooms. Manage and Support Audiocodes, Poly, Yealink phone devices. Troubleshoot Intune device enrollment, policy conflicts and app deployment failures. Troubleshoot SIP/H.323, VoIP integration and external meeting compatibility. Request and ensure QoS, firewall rules and proxy settings for optimal call quality. Manage Logitech video conferencing devices like Rally Bar, Tap, Meetup and Sync. Ensure Teams Room licensing and security compliance. Administer Teams Admin Center (TAC) and Intune for policy enforcement and device monitoring. Document FAQs, best practices and troubleshooting guides. Monitor devices health and status using Teams Admin Center (TAC), Logitech Sync and Intune. Manage firmware/software updates for MTR/Phones devices and Logitech software. Perform regular audits, security compliance checks and proactive maintenance. |
| Key Performance Indicators: Incident and Request Management |
| Qualificaton: Bachelor's degree in IT, Computer Science, or related field (preferred). 3-5 years of experience in IT support, AV conferencing or MTR/Intune management. Certifications (Microsoft Teams Administrator Associate, Microsoft Endpoint Administrator, Logitech Collaboration Specialist) are a plus. |
| Functional Skills/Competencies: Microsoft Teams Room (MTR), Panels administration & troubleshooting Logitech Video Conferencing Devices (Rally Bar, Meetup, Tap, Sync) Microsoft Teams (Auto attendant, Call queue), Phones administration & troubleshooting Teams Admin Center (TAC) and Microsoft 365 Admin Console Microsoft Intune for MTR device management (enrollment, compliance, policies) Knowledge of Azure AD, Conditional Access, and Zero Trust security Networking knowledge (LAN, VLAN, QoS, firewalls, VPN, SIP/H.323) Audio-Visual (AV) systems & peripherals (displays, microphones, speakers) |
| Behavioral Skills/Competencies: Possess positive and learning attitude Excellent problem-solving skills Strong communication skills with the ability to interact with stakeholders at all levels Sense of Ownership, Priorities and Autonomous |
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