IT Help Desk
Posted today
Job Viewed
Job Description
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
**Job Types**: Full-time, Regular / Permanent
**Salary**: Up to ₹40,000.00 per month
Shift:
- Night shift
Application Question(s):
- Are you comfortable with the Night Shift?
- Are you comfortable for Noida location?
- Do you have 2+ years of experience in IT Helpdesk?
- How much salary are you expecting In Hand per month?
Work Location: One location
Help Desk Agent - Operations
Posted today
Job Viewed
Job Description
**Location**: Noida, India
**Job Summary**:
**Key Responsibilities**:
- AI-Tier 0 Interaction: Collaborate with AI-driven Tier 0 support systems to diagnose and escalate issues, ensuring smooth transitions between automated responses and human support.
- Incident Management: Log and track support requests, ensuring timely resolution. Escalate unresolved issues to Tier 2 or other relevant technical teams.
- Troubleshooting: Troubleshoot basic hardware, software, and network issues related to clinical trial products and systems.
- User Assistance: Assist users in navigating SH products, ensuring they have the resources and support to use systems effectively.
- Documentation: Maintain detailed records of troubleshooting efforts, solutions provided, and user interactions. Ensure proper documentation is kept for recurring issues and resolutions.
- Communication: Maintain clear and concise communication with users, ensuring they are updated on the status of their support request and are satisfied with the outcome.
- Collaboration: Work closely with the resolver groups to identify recurring issues, suggest improvements, and ensure the success of trial operations.
- Continuous Learning: Stay updated on new tools, technology, and best practices in clinical trial management and IT support.
**Required Skills and Qualifications**:
- Technical Support Experience: At least 1-2 years of experience in a help desk or IT support role, preferably in the healthcare or clinical trials sector.
- Familiarity with AI Systems: Understanding of AI-driven support tools and how they interact with human agents to ensure smooth user experience and issue resolution.
- Clinical Trial Knowledge: Familiarity with clinical trial processes, products, and software tools is a plus.
- Problem-Solving Skills: Strong analytical skills and the ability to think critically when troubleshooting technical issues.
- Customer Service: Excellent interpersonal and communication skills, with the ability to interact effectively with both technical and non-technical users.
- Technical Knowledge: Understanding of common IT issues related to software, hardware, networking, and databases. Experience with clinical trial management systems (CTMS), electronic data capture (EDC), and other relevant clinical software is a plus.
- Detail-Oriented: High attention to detail, ensuring accurate logging and resolution of issues.
**Preferred Qualifications**:
- Experience working in a regulated environment (e.g., healthcare, clinical trials).
- Knowledge of clinical trial documentation standards (e.g., 21 CFR Part 11, GxP).
- Familiarity with remote troubleshooting tools and ticketing systems (e.g., ServiceNow).
**Education**:
- High school diploma or equivalent required. A degree in IT, healthcare, or a related field is a plus.
**Shift Timings**: Rotational Shifts
We know that everyone has different wants and needs, which is why along with a highly competitive base salary we support our people and their loved ones with a variety of perks and benefits. As part of our team some of the benefits you can expect to receive are:
- Medical Insurance, Group Accidental Coverage/Insurance, Group Term Life Insurance
- Company Paid Subscription to Calm - The #1 app for mental fitness.
- Employee Referral Program - Bring the Best to Signant Health and earn a reward.
- Wellness Program - Participate in challenges and earn points for rewards.
- Proof! - Signant’s Employee Recognition Program where you can accumulate points to redeem exciting merchandise, gift cards, tickets, and more.
- Burn Along - Digital fitness and wellness platform
Does this sound like something you’d like to explore? Then we’d love to hear from you!
At Signant Health, accepting difference isn’t enough—we celebrate it, we support it, and we nurture it for the benefit of our team members, our clients and our community. Signant Health is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status.
Help Desk Support Enginner
Posted today
Job Viewed
Job Description
**Key Responsibilities**:
- Document issues and resolutions in the IT ticketing system to ensure proper tracking and resolution of incidents.
- Escalate complex issues to the appropriate IT department or senior support staff.
- Install, configure, and maintain computer hardware, software, and peripherals.
- Perform system backups, software updates, and security patches.
- Assist in the setup and deployment of new hardware and software systems for users.
- Maintain knowledge base and user manuals to assist with self-service and improve support efficiency.
- Monitor and maintain the performance of internal systems to ensure uptime and availability.
- Provide training to end-users on how to use software and systems effectively.
- Ensure adherence to company policies and procedures regarding data security, software licensing, and user access.
**Qualifications**:Education & Experience**:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Proven experience (1-3 years) in a Help Desk, Technical Support, or IT Support role.
- Knowledge of operating systems (Windows, macOS, Linux) and basic network configurations.
- Experience with Active Directory, Office 365, and remote support tools.
- Familiarity with ITSM tools and ticketing systems (e.g., ServiceNow, Jira, Zendesk).
**Skills & Abilities**:
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- Ability to work under pressure and handle multiple issues simultaneously.
- Strong attention to detail and ability to document issues and solutions accurately.
- Basic understanding of networking concepts such as DNS, DHCP, and VPN.
**Desirable Skills**:
- IT certifications (e.g., CompTIA A+, ITIL, Microsoft Certified Professional) are a plus.
- Experience with hardware repairs or system imaging and cloning tools.
- Familiarity with remote desktop tools and system management platforms.
**Work Environment**:
- This role may require occasional after-hours or weekend support, depending on business needs.
- Comfortable working in a fast-paced environment with a focus on customer satisfaction.
Pay: ₹24,842.75 - ₹26,129.11 per month
Ability to commute/relocate:
- Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Help desk: 2 years (required)
**Language**:
- English (required)
**Location**:
- Noida, Uttar Pradesh (required)
Work Location: In person
Associate, Global Administrative Help Desk
Posted 3 days ago
Job Viewed
Job Description
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 2 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free +1. . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Delivers?, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Value. For more information, please visit, ankura.com.
Senior Associate, Global Administrative Help Desk

Posted 5 days ago
Job Viewed
Job Description
Ankura:
At Ankura, our culture thrives on collaboration and connections, fostering an environment where team members are encouraged to engage and innovate together. We prioritize presence and engagement, ensuring that every individual feels connected and valued within our dynamic and supportive community.
Role Overview:
The Administrative Help Desk Senior Associate is responsible for providing comprehensive administrative support and assistance to the organization's staff and management worldwide. This role involves managing and responding to inquiries, troubleshooting issues timely, and ensuring smooth operations across global administrative functions.
Key Responsibilities:
+ Remote assistance to staff and management in resolving administrative issues across different time zones.
+ Supporting in diary/calendar management
+ Supporting in generating purchase orders and invoices status queries.
+ Travel arrangement for business trips.
+ Expense filing. Filing monthly expenses of corp. Credit card. Filing expenses of personal card used for business purpose.
+ Follow up on expense reports approval to make sure there will be no late payment fee.
+ Support in ordering and maintaining office supplies.
+ Ensure compliance with company policies and procedures across all regions.
+ Collaborate with IT and other departments to resolve technical issues affecting remote administrative operations.
+ Manage and prioritize a large volume of calls and inquiries efficiently.
+ Perform other Admin related duties as assigned.
Qualifications:
+ Graduate or equivalent; additional qualifications in office administration or related field preferred.
+ Proven experience and ability to work independently and collaboratively, at least 4 years in a remote administrative or help desk role supporting global operations.
+ Excellent organizational and multitasking skills with the ability to work across various time zones.
+ Strong verbal and written communication skills in English
+ Proficiency in Microsoft Office Suite, communication tools and other relevant software.
+ Problem-solving skills and attention to detail.
+ Customer-service oriented with the ability to handle challenging situations with professionalism.
+ Proven ability to manage and prioritize large call volumes efficiently.
Working Conditions:
+ Work from Office (Gurgaon) with flexible working hours to accommodate global support; occasional overtime may be required.
*
Ankura is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. Equal Employment Opportunity Posters, if you have a disability and believe you need a reasonable accommodation to search for a job opening, submit an online application, or participate in an interview/assessment, please email or call toll-free +1. . This email and phone number are created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues unrelated to a disability, will not receive a response.
Ankura Consulting Group, LLC is an independent global expert services and advisory firm that delivers services and end-to-end solutions to help clients at critical inflection points related to conflict, crisis, performance, risk, strategy, and transformation. The Ankura team consists of more than 2000 professionals serving 3,000+ clients across 55 countries who are leaders in their respective fields and areas of expertise. Collaborative Lateral Thinking That Delivers?, hard-earned experience, expertise, and multidisciplinary capabilities drive results and Ankura is unrivalled in its ability to assist clients to Protect, Create, and Recover Value. For more information, please visit, ankura.com.
Be The First To Know
About the latest It Jobs in New Delhi !