Application Support Engineer – Empower & ITIL
Posted 3 days ago
Job Viewed
Job Description
Job Title: Application Support Engineer – Empower & ITIL
Job Summary
We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Identify and resolve technical issues related to applications
- Troubleshoot complex technical problems with ease and efficiency
- Perform root cause analysis and implement preventive measures
Application & User Support
- Provide support to end users and address their concerns
- Support application environments including Empower and Enablon (good to have)
- Manage incident and service request processes following ITIL standards
Collaboration & Communication
- Work closely with cross-functional teams to solve problems
- Ensure effective communication and coordination with stakeholders
Monitoring & Auditing
- Conduct regular system audits to ensure data integrity and security
- Stay updated with the latest technologies and industry trends
Required Skills & Qualifications
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
Application Support Engineer – Empower & ITIL
Posted 3 days ago
Job Viewed
Job Description
Job Title: Application Support Engineer – Empower & ITIL
Job Summary
We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes. The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Identify and resolve technical issues related to applications
- Troubleshoot complex technical problems with ease and efficiency
- Perform root cause analysis and implement preventive measures
Application & User Support
- Provide support to end users and address their concerns
- Support application environments including Empower and Enablon (good to have)
- Manage incident and service request processes following ITIL standards
Collaboration & Communication
- Work closely with cross-functional teams to solve problems
- Ensure effective communication and coordination with stakeholders
Monitoring & Auditing
- Conduct regular system audits to ensure data integrity and security
- Stay updated with the latest technologies and industry trends
Required Skills & Qualifications
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
Application Support Engineer – Empower & ITIL
Posted 3 days ago
Job Viewed
Job Description
Job Title: Application Support Engineer – Empower & ITIL
Job Summary
We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Identify and resolve technical issues related to applications
- Troubleshoot complex technical problems with ease and efficiency
- Perform root cause analysis and implement preventive measures
Application & User Support
- Provide support to end users and address their concerns
- Support application environments including Empower and Enablon (good to have)
- Manage incident and service request processes following ITIL standards
Collaboration & Communication
- Work closely with cross-functional teams to solve problems
- Ensure effective communication and coordination with stakeholders
Monitoring & Auditing
- Conduct regular system audits to ensure data integrity and security
- Stay updated with the latest technologies and industry trends
Required Skills & Qualifications
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
Application Support Engineer – Empower & ITIL
Posted today
Job Viewed
Job Description
Job Title: Application Support Engineer – Empower & ITIL
Job Summary
We are looking for a skilled Application Support Engineer with experience in Empower and a strong understanding of ITIL processes . The ideal candidate will be responsible for troubleshooting complex technical issues, supporting end users, and collaborating with cross-functional teams to ensure smooth application performance and user satisfaction.
Key Responsibilities
Technical Support & Troubleshooting
- Identify and resolve technical issues related to applications
- Troubleshoot complex technical problems with ease and efficiency
- Perform root cause analysis and implement preventive measures
Application & User Support
- Provide support to end users and address their concerns
- Support application environments including Empower and Enablon (good to have)
- Manage incident and service request processes following ITIL standards
Collaboration & Communication
- Work closely with cross-functional teams to solve problems
- Ensure effective communication and coordination with stakeholders
Monitoring & Auditing
- Conduct regular system audits to ensure data integrity and security
- Stay updated with the latest technologies and industry trends
Required Skills & Qualifications
- Experience with Empower application support
- Knowledge of ITIL processes and service management
- Strong troubleshooting skills across application and infrastructure layers
- Good to have knowledge of Enablon
- Excellent communication and collaboration skills
- Ability to perform audits and root cause analysis effectively
- Proactive in learning and adapting to new technologies
ITIL Change Manager - End User Services
Posted 15 days ago
Job Viewed
Job Description
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
ITIL Change Manager - End User Services
**What you will do**
Let's do this. Let's change the world. In this vital role you will lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support Amgen's End User Computing (EUC) services. You will need to establish and maintain a positive business relationship with all the relevant stakeholders, Vendors & Technical Teams to enable smooth execution of the changes impacting the End User Services
The role will be based out of Amgen India Technology center at Hyderabad and would be the single point of contact responsible in coordinating with multiple stakeholders and vendors in effective planning, overseeing, communicating and documenting all the changes and releases impacting the End User Technologies (EUC).
The ITIL Change Manager for End User Services will be responsible for several activities including but not limited to the following:
**Roles & Responsibilities:**
**Change Management**
+ Lead the Change Advisory Board (CAB) and supervise the change control process across Customer Care & Experience functions.
+ Evaluate, approve, and prioritize change requests based on business impact, risk, and urgency.
+ Communicate all the required stakeholders on changes getting implemented for week and also on the status of the changes post execution
+ Ensure all changes follow standardized methods and procedures for efficient handling.
+ Collaborate with business and technical stakeholders to assess change readiness and impact.
+ Communicate effectively for any new changes in the Change Management process with the respective stakeholders and ensuring consistency to the same
+ Follow the Change Freeze/Moratorium schedule and plan for the changes accordingly with the stakeholders
+ Maintain documentation and audit trails for all change activities.
+ Conduct post-implementation reviews to evaluate the effectiveness of changes and find opportunities for improvement
**Release Management**
+ Plan, schedule, and coordinate software releases across multiple environments.
+ Define and carry out release policies, procedures, and quality gates.
+ Ensure release packages are built, tested, and deployed in a controlled and repeatable manner.
+ Supervise release performance and post-release validation to ensure stability.
+ Drive continuous improvement in release velocity and reliability.
**Continuous Service Improvement**
+ Identify and lead opportunities to streamline processes and improve service efficiency.
+ Collaborate with cross-functional teams to implement service enhancements aligned with business needs.
**Vendor Management**
+ Manage relationships with third-party vendors providing IT services, software, or infrastructure.
+ Monitor vendor performance and compliance with SLAs and agreed contract terms.
+ Conduct regular vendor performance reviews and work through any critical issues or corrective actions.
+ Align vendor contributions with Amgen's technology strategy and continuous service improvement goals.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
**Preferred Qualifications:**
+ ITIL v3 or v4 Certified
+ 6+ years of hands-on IT change and release management experience in large-scale enterprise environments
+ Solid background in ITIL-based service operations and enterprise IT change governance.
+ Experience working with large-scale IT environments, cloud, and infrastructure changes and releases
+ Hands-on experience with ITSM tools like ServiceNow
+ Release Management experience preferably in Pharma or Life sciences industry but not a must
+ Experience in reporting through excel/power bi or other reporting tools
+ Good communication and stakeholder management
+ Solid skills in stakeholder communication, coordination, and reporting (e.g., Excel, Power BI)
+ Flexible to work in a distributed team environment and support multiple time zones
**Working Hours:**
+ **4:30 PM IST - 01:30AM IST**
**Soft Skills:**
+ Excellent leadership and team management abilities.
+ Good communication and interpersonal skills.
+ High level of integrity and ethical standards.
+ Problem-solving and critical thinking capabilities.
+ Ability to influence and motivate change.
+ Adaptability to a dynamic and fast-paced environment.
+ Strong organizational and time management skills.
+ Ability to handle multiple challenging priorities in parallel
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Sr Technical Consultant - Cloud (Project Coordinator, ITIL, ITSM, MIM, Saas, Cloud)
Posted 1 day ago
Job Viewed
Job Description
Job Description
Blue Yonder Title:
Other Comparable titles:
Overview:
Scope:
Shared Services Lead role is key during a customer implementation lifecycle. Expectation from the role is to ensure all the Cloud related activities are completed by the respective Cross functional teams in the timely fashion to support the implementation teams. Proactively highlight risks and escalate to leadership to avoid delivery timeline delays.
What you’ll do:
1)Primary KPIs:
a)Project Coordinator:
a. Coordinate with Cross Functional teams for timely resolution/turnaround time.
b. Liaison between Project and support teams for the seamless transition of the projects to theOperations Operational efficiency improvement (incl. time to resolve account or CED escalations, backlog, etc.)
c. Efficient management of the Technical upgrade projects with the customers
d. Achieve NPS / CSAT scores of the Technical upgrades.
What we are looking for:
•Bachelor’s degree and minimum 5 - 8 years’ experience in Software development and support
•Candidate with customer facing skillset is preferred
•Strong communication skills and escalation management skills
·Knowledge of ITIL framework is preferable
·Supply chain knowledge is an added advantage
·Knowledge of SaaS and Cloud
Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
R&D Change Management Specialist
Posted 15 days ago
Job Viewed
Job Description
+ **_Location: Hyderabad, India_**
**Our Team:**
_Sanofi Global Hub (SGH) is an internal Sanofi resource organization based in India and is setup to centralize processes and activities to support Specialty Care, Vaccines, General Medicines, CHC, CMO, and R&D, Data & Digital functions._
**Change Management Specialist**
As a Change Management Specialist, you play a pivotal role in ensuring successful transformations and modernizations across the organization. The key focus is on the people side of change, preparing, supporting, and equipping employees to adopt and use changes related to business processes, systems, technology, job roles, and organizational structures across Sanofi R&D. He/she will work closely with R&D Change Management Experts to support on lower impact projects with a main focus on creation of materials.
Key responsibilities would include:
+ Develop and Implement Change Strategies for lower impact projects:
+ Leverage a structured methodology to create change management strategies and plans that maximize employee adoption and usage of required changes utilizing the standard Sanofi Change Management playbook and approaches.
+ Identify and engage key stakeholders, ensuring their buy-in and support throughout the change process
+ Anticipate and minimize resistance from impacted employees and stakeholders.
+ Prepare and partner for the execution of the change management plans:
+ Work closely with R&D Change Management Leads to plan and support as needed
+ Partner with various R&D functions for strategic discussions on change management
+ Creation of communications; business presentations; structured emails; word documents for change management initiatives
+ Present and communicate creative material with clarity, effectively selling ideas to a variety of internal stakeholders
+ Engage with global senior leaders, executives, people managers, and project teams to integrate change management activities.
+ Assess Impact and Support Communication: Conduct impact analyses and assess change readiness.
+ Write/re-write and edit content to improve readability or collaborate with others to perform this work.
+ Enable the design, development, delivery, and management of key communications and any other activities fostering adoption of the change. Pursue this support over an hyper care period to secure strong change adoption
+ Mitigate Risks and Ensure Preparedness: Assess and mitigate risks associated with change initiatives.
+ Ensure employees are adequately prepared for upcoming changes. Measure change management effectiveness:
+ Monitor the effectiveness of change activities report on progress and outcomes.
**_About you_**
+ Experience: Experience in Change Management, Communications and/or Marketing, preferably in the pharmaceutical field is desired. Content creation and editorial within an agency setting is desired. Project management skills/experience is desired.
+ Proficient in content creation and editorial which includes (but not limited too): professional communications; emails; powerpoints & slide design; presentation script preparation; word document support.
+ Demonstrated ability to be flexible and open to constructive feedback on content or delivery is required.
+ Strong sense of creativity - especially written flare and visual appeal is preferred.
+ Understanding of change management principles, methodologies, and best practices.
+ Ability to assess the impact of changes on processes, systems, and personnel.
+ Excellent verbal and written communication to convey change-related information effectively.
+ Ability to engage stakeholders, manage expectations, and address concerns.
+ Strong problem-solving skills to evaluate proposed changes and their implications.
+ Experience working cross-functionally with teams, including R&D, quality, and regulatory affairs.
+ Ability to influence and guide stakeholders toward successful change adoption.
+ Comfort with evolving processes and changing priorities during product development.
+ Agility to handle frequent adjustments and updates.
+ Education: Bachelor's Degree or the equivalent in Life Sciences, Business, Communication, Marketing or a related field, Certification in change management (e.g., Prosci, ACMP) is a plus ; Familiarities with artificial intelligence would be a plus
+ **Languages:** **Excellent communications skills, both verbal and written in English.**
+ **Pursue** _Progress_ . **Discover** _Extraordinary_ . Progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let's pursue progress. And let's discover extraordinary together.At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
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Senior Associate - Change Management & Communications
Posted 15 days ago
Job Viewed
Job Description
**Location:** Hyderabad, India
**Full/ Part-time:** Full-time
**Build a career with confidence**
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.
**About the role**
**Functional Communications** : Partners with leaders across the global teams to create and execute an enterprise-wide communications plan aligned with organizational goals. Includes all internal and external communications, crisis communications and meeting and event content support.
**Internal Communications** : Develops clear, engaging communications that inform, align and inspire for Carrier's global employees for use across a variety of platforms, including the employee intranet, email messaging, internal social channels, digital signage and more. Partners with leadership and key functions to support business priorities, culture and change initiatives.
**Change Management Communications** : Provides communications leadership for a number of change projects across the business. Supports organizational change through strategic communications, tactical support and project management.
**Key Responsibilities** **:**
The Communications Sr. Analyst/Associate plays a crucial role within the Change & Communications function of CBS, for the implementation of internal/external communication strategies, ensuring consistent brand management and messaging across all levels.
This role involves creating, aligning and coordinating communications with business objectives to craft high-quality deliverables and multimedia content. A person in this role should be well-versed with the Microsoft suite of applications, have a strong teaming & collaboration mindset, and be able to leverage the latest digital tools to enhance message distribution. Additionally, this role includes contributing to employee engagement initiatives and collaborating across teams to foster a cohesive communication strategy. This position requires exceptional verbal and written communication skills, excellent project coordination & event management exposure, to effectively support the organization's internal communication frameworks.
Communications Planning and Implementation
+ Develop comprehensive communication planners, in line with the CBS strategy, that ensure consistent messaging across the organization.
+ Collaborate with peers, seniors, leaders and stakeholders, to create communications that reflect their priorities, including executive presentations, leadership talking points, and web content.
Brand & Campaign Management | Content Creation
Plan, research, and produce engaging and high-quality communication materials such as:
+ Executive presentations
+ Leadership talking points
+ Emails and Templates
+ Newsletter articles
+ Infographics and compelling images (with support from our branding resources)
+ Web content (SharePoint and O365)
+ Brand Consistency: Ensure all communications adhere to Carrier's brand standards and reflect the diverse needs of internal audiences.
Engagement and Technology Utilization
+ Leverage the latest marketing and digital tools and platforms to ensure effective distribution and reception of messages.
+ Stay updated on new communication technologies and platforms that could enhance employee connectivity and engagement.
+ Support internal programs, projects, and initiatives to execute awareness and collaboration campaigns.
Analytics and Reporting
+ Manage metrics (via Excel sheets or Dashboards) and analytics across communication channels and provide periodic reports to seniors.
+ Manage multiple stakeholders and collaborate across teams/business units to enhance communication practices and align with objectives.
+ Learn and demonstrate in-depth knowledge of the CBS/Carrier organization.
**Requirements**
+ Bachelor's/Master's/Doctoral degree in communications, English, public relations, marketing, journalism, or a related field (or equivalent).
+ 2-5 years of experience in executive/internal communications, corporate communications, marketing, global contact centres, or related field.
+ Effective skills in the latest communications technology, including proficiency in Microsoft Office suite of applications like Outlook, Teams, PowerPoint, Word, Excel, SharePoint, etc and the latest AI.
+ Excellent verbal, writing and editing skills, with a proven track record across a variety of audience groups and channels.
+ Workplace maturity and strong relationship building/relationship management skills with all levels.
**Benefits**
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
+ Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
+ Drive forward your career through professional development opportunities
+ Achieve your personal goals with our Employee Assistance Programme.
**Our commitment to you**
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_ .
Join us and make a difference.
**Apply Now!**
**Carrier is An Equal** **Opportunity/Affirmative** **Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**
**Job Applicant's Privacy Notice:**
Click on this link ( to read the Job Applicant's Privacy Notice
Senior Associate - Change Management & Communications
Posted today
Job Viewed
Job Description
Role: Senior Associate - Change Management & Communications
Location: Hyderabad, India
Full/ Part-time: Full-time
Build a career with confidence
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings. Carrier is on a mission to make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter, and more sustainable. Our teams exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them.
About the role
Functional Communications : Partners with leaders across the global teams to create and execute an enterprise-wide communications plan aligned with organizational goals. Includes all internal and external communications, crisis communications and meeting and event content support.
Internal Communications : Develops clear, engaging communications that inform, align and inspire for Carrier’s global employees for use across a variety of platforms, including the employee intranet, email messaging, internal social channels, digital signage and more. Partners with leadership and key functions to support business priorities, culture and change initiatives.
Change Management Communications : Provides communications leadership for a number of change projects across the business. Supports organizational change through strategic communications, tactical support and project management.
Key Responsibilities :The Communications Sr. Analyst/Associate plays a crucial role within the Change & Communications function of CBS, for the implementation of internal/external communication strategies, ensuring consistent brand management and messaging across all levels.
This role involves creating, aligning and coordinating communications with business objectives to craft high-quality deliverables and multimedia content. A person in this role should be well-versed with the Microsoft suite of applications, have a strong teaming & collaboration mindset, and be able to leverage the latest digital tools to enhance message distribution. Additionally, this role includes contributing to employee engagement initiatives and collaborating across teams to foster a cohesive communication strategy. This position requires exceptional verbal and written communication skills, excellent project coordination & event management exposure, to effectively support the organization's internal communication frameworks.
Communications Planning and Implementation
Develop comprehensive communication planners, in line with the CBS strategy, that ensure consistent messaging across the organization.
Collaborate with peers, seniors, leaders and stakeholders, to create communications that reflect their priorities, including executive presentations, leadership talking points, and web content.
Brand & Campaign Management | Content Creation
Plan, research, and produce engaging and high-quality communication materials such as:
Executive presentations
Leadership talking points
Emails and Templates
Newsletter articles
Infographics and compelling images (with support from our branding resources)
Web content (SharePoint and O365)
Brand Consistency: Ensure all communications adhere to Carrier’s brand standards and reflect the diverse needs of internal audiences.
Engagement and Technology Utilization
Leverage the latest marketing and digital tools and platforms to ensure effective distribution and reception of messages.
Stay updated on new communication technologies and platforms that could enhance employee connectivity and engagement.
Support internal programs, projects, and initiatives to execute awareness and collaboration campaigns.
Analytics and Reporting
Manage metrics (via Excel sheets or Dashboards) and analytics across communication channels and provide periodic reports to seniors.
Manage multiple stakeholders and collaborate across teams/business units to enhance communication practices and align with objectives.
Learn and demonstrate in-depth knowledge of the CBS/Carrier organization.
Bachelor’s/Master’s/Doctoral degree in communications, English, public relations, marketing, journalism, or a related field (or equivalent).
2-5 years of experience in executive/internal communications, corporate communications, marketing, global contact centres, or related field.
Effective skills in the latest communications technology, including proficiency in Microsoft Office suite of applications like Outlook, Teams, PowerPoint, Word, Excel, SharePoint, etc and the latest AI.
Excellent verbal, writing and editing skills, with a proven track record across a variety of audience groups and channels.
Workplace maturity and strong relationship building/relationship management skills with all levels.
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way .
Join us and make a difference.
Apply Now!
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
Click on this link to read the Job Applicant's Privacy Notice
Senior Associate - Change Management & Communications
Posted today
Job Viewed
Job Description
About the role
Functional Communications : Partners with leaders across the global teams to create and execute an enterprise-wide communications plan aligned with organizational goals. Includes all internal and external communications, crisis communications and meeting and event content support.
Internal Communications : Develops clear, engaging communications that inform, align and inspire for Carrier’s global employees for use across a variety of platforms, including the employee intranet, email messaging, internal social channels, digital signage and more. Partners with leadership and key functions to support business priorities, culture and change initiatives.
Change Management Communications : Provides communications leadership for a number of change projects across the business. Supports organizational change through strategic communications, tactical support and project management.
Key Responsibilities :
The Communications Sr. Analyst/Associate plays a crucial role within the Change & Communications function of CBS, for the implementation of internal/external communication strategies, ensuring consistent brand management and messaging across all levels.
This role involves creating, aligning and coordinating communications with business objectives to craft high-quality deliverables and multimedia content. A person in this role should be well-versed with the Microsoft suite of applications, have a strong teaming & collaboration mindset, and be able to leverage the latest digital tools to enhance message distribution. Additionally, this role includes contributing to employee engagement initiatives and collaborating across teams to foster a cohesive communication strategy. This position requires exceptional verbal and written communication skills, excellent project coordination & event management exposure, to effectively support the organization's internal communication frameworks.
Communications Planning and Implementation
Develop comprehensive communication planners, in line with the CBS strategy, that ensure consistent messaging across the organization.
Collaborate with peers, seniors, leaders and stakeholders, to create communications that reflect their priorities, including executive presentations, leadership talking points, and web content.
Brand & Campaign Management | Content Creation
Plan, research, and produce engaging and high-quality communication materials such as:
Executive presentations
Leadership talking points
Emails and Templates
Newsletter articles
Infographics and compelling images (with support from our branding resources)
Web content (SharePoint and O365)
Brand Consistency: Ensure all communications adhere to Carrier’s brand standards and reflect the diverse needs of internal audiences.
Engagement and Technology Utilization
Leverage the latest marketing and digital tools and platforms to ensure effective distribution and reception of messages.
Stay updated on new communication technologies and platforms that could enhance employee connectivity and engagement.
Support internal programs, projects, and initiatives to execute awareness and collaboration campaigns.
Analytics and Reporting
Manage metrics (via Excel sheets or Dashboards) and analytics across communication channels and provide periodic reports to seniors.
Manage multiple stakeholders and collaborate across teams/business units to enhance communication practices and align with objectives.
Learn and demonstrate in-depth knowledge of the CBS/Carrier organization.
Requirements
Bachelor’s/Master’s/Doctoral degree in communications, English, public relations, marketing, journalism, or a related field (or equivalent).
2-5 years of experience in executive/internal communications, corporate communications, marketing, global contact centres, or related field.
Effective skills in the latest communications technology, including proficiency in Microsoft Office suite of applications like Outlook, Teams, PowerPoint, Word, Excel, SharePoint, etc and the latest AI.
Excellent verbal, writing and editing skills, with a proven track record across a variety of audience groups and channels.
Workplace maturity and strong relationship building/relationship management skills with all levels.
Benefits
We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
Our commitment to you
Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .