ITIL Change Manager - End User Services
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
ITIL Change Manager - End User Services
**What you will do**
Let's do this. Let's change the world. In this vital role you will lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support Amgen's End User Computing (EUC) services. You will need to establish and maintain a positive business relationship with all the relevant stakeholders, Vendors & Technical Teams to enable smooth execution of the changes impacting the End User Services
The role will be based out of Amgen India Technology center at Hyderabad and would be the single point of contact responsible in coordinating with multiple stakeholders and vendors in effective planning, overseeing, communicating and documenting all the changes and releases impacting the End User Technologies (EUC).
The ITIL Change Manager for End User Services will be responsible for several activities including but not limited to the following:
**Roles & Responsibilities:**
**Change Management**
+ Lead the Change Advisory Board (CAB) and supervise the change control process across Customer Care & Experience functions.
+ Evaluate, approve, and prioritize change requests based on business impact, risk, and urgency.
+ Communicate all the required stakeholders on changes getting implemented for week and also on the status of the changes post execution
+ Ensure all changes follow standardized methods and procedures for efficient handling.
+ Collaborate with business and technical stakeholders to assess change readiness and impact.
+ Communicate effectively for any new changes in the Change Management process with the respective stakeholders and ensuring consistency to the same
+ Follow the Change Freeze/Moratorium schedule and plan for the changes accordingly with the stakeholders
+ Maintain documentation and audit trails for all change activities.
+ Conduct post-implementation reviews to evaluate the effectiveness of changes and find opportunities for improvement
**Release Management**
+ Plan, schedule, and coordinate software releases across multiple environments.
+ Define and carry out release policies, procedures, and quality gates.
+ Ensure release packages are built, tested, and deployed in a controlled and repeatable manner.
+ Supervise release performance and post-release validation to ensure stability.
+ Drive continuous improvement in release velocity and reliability.
**Continuous Service Improvement**
+ Identify and lead opportunities to streamline processes and improve service efficiency.
+ Collaborate with cross-functional teams to implement service enhancements aligned with business needs.
**Vendor Management**
+ Manage relationships with third-party vendors providing IT services, software, or infrastructure.
+ Monitor vendor performance and compliance with SLAs and agreed contract terms.
+ Conduct regular vendor performance reviews and work through any critical issues or corrective actions.
+ Align vendor contributions with Amgen's technology strategy and continuous service improvement goals.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
**Preferred Qualifications:**
+ ITIL v3 or v4 Certified
+ 6+ years of hands-on IT change and release management experience in large-scale enterprise environments
+ Solid background in ITIL-based service operations and enterprise IT change governance.
+ Experience working with large-scale IT environments, cloud, and infrastructure changes and releases
+ Hands-on experience with ITSM tools like ServiceNow
+ Release Management experience preferably in Pharma or Life sciences industry but not a must
+ Experience in reporting through excel/power bi or other reporting tools
+ Good communication and stakeholder management
+ Solid skills in stakeholder communication, coordination, and reporting (e.g., Excel, Power BI)
+ Flexible to work in a distributed team environment and support multiple time zones
**Working Hours:**
+ **4:30 PM IST - 01:30AM IST**
**Soft Skills:**
+ Excellent leadership and team management abilities.
+ Good communication and interpersonal skills.
+ High level of integrity and ethical standards.
+ Problem-solving and critical thinking capabilities.
+ Ability to influence and motivate change.
+ Adaptability to a dynamic and fast-paced environment.
+ Strong organizational and time management skills.
+ Ability to handle multiple challenging priorities in parallel
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
ITIL Change Manager - End User Services
**What you will do**
Let's do this. Let's change the world. In this vital role you will lead technology change management, drive continuous service improvements, and manage vendor performance & quality to support Amgen's End User Computing (EUC) services. You will need to establish and maintain a positive business relationship with all the relevant stakeholders, Vendors & Technical Teams to enable smooth execution of the changes impacting the End User Services
The role will be based out of Amgen India Technology center at Hyderabad and would be the single point of contact responsible in coordinating with multiple stakeholders and vendors in effective planning, overseeing, communicating and documenting all the changes and releases impacting the End User Technologies (EUC).
The ITIL Change Manager for End User Services will be responsible for several activities including but not limited to the following:
**Roles & Responsibilities:**
**Change Management**
+ Lead the Change Advisory Board (CAB) and supervise the change control process across Customer Care & Experience functions.
+ Evaluate, approve, and prioritize change requests based on business impact, risk, and urgency.
+ Communicate all the required stakeholders on changes getting implemented for week and also on the status of the changes post execution
+ Ensure all changes follow standardized methods and procedures for efficient handling.
+ Collaborate with business and technical stakeholders to assess change readiness and impact.
+ Communicate effectively for any new changes in the Change Management process with the respective stakeholders and ensuring consistency to the same
+ Follow the Change Freeze/Moratorium schedule and plan for the changes accordingly with the stakeholders
+ Maintain documentation and audit trails for all change activities.
+ Conduct post-implementation reviews to evaluate the effectiveness of changes and find opportunities for improvement
**Release Management**
+ Plan, schedule, and coordinate software releases across multiple environments.
+ Define and carry out release policies, procedures, and quality gates.
+ Ensure release packages are built, tested, and deployed in a controlled and repeatable manner.
+ Supervise release performance and post-release validation to ensure stability.
+ Drive continuous improvement in release velocity and reliability.
**Continuous Service Improvement**
+ Identify and lead opportunities to streamline processes and improve service efficiency.
+ Collaborate with cross-functional teams to implement service enhancements aligned with business needs.
**Vendor Management**
+ Manage relationships with third-party vendors providing IT services, software, or infrastructure.
+ Monitor vendor performance and compliance with SLAs and agreed contract terms.
+ Conduct regular vendor performance reviews and work through any critical issues or corrective actions.
+ Align vendor contributions with Amgen's technology strategy and continuous service improvement goals.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients. The (vital attribute) professional we seek is a (type of person) with these qualifications.
**Basic Qualifications:**
Master's degree / Bachelor's degree and 8 to 13 years of Computer Science, IT or related field experience
**Preferred Qualifications:**
+ ITIL v3 or v4 Certified
+ 6+ years of hands-on IT change and release management experience in large-scale enterprise environments
+ Solid background in ITIL-based service operations and enterprise IT change governance.
+ Experience working with large-scale IT environments, cloud, and infrastructure changes and releases
+ Hands-on experience with ITSM tools like ServiceNow
+ Release Management experience preferably in Pharma or Life sciences industry but not a must
+ Experience in reporting through excel/power bi or other reporting tools
+ Good communication and stakeholder management
+ Solid skills in stakeholder communication, coordination, and reporting (e.g., Excel, Power BI)
+ Flexible to work in a distributed team environment and support multiple time zones
**Working Hours:**
+ **4:30 PM IST - 01:30AM IST**
**Soft Skills:**
+ Excellent leadership and team management abilities.
+ Good communication and interpersonal skills.
+ High level of integrity and ethical standards.
+ Problem-solving and critical thinking capabilities.
+ Ability to influence and motivate change.
+ Adaptability to a dynamic and fast-paced environment.
+ Strong organizational and time management skills.
+ Ability to handle multiple challenging priorities in parallel
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.
0
Specialist IS Bus Sys Analyst - Incident/Problem Management
Hyderabad, Andhra Pradesh
Amgen
Posted 2 days ago
Job Viewed
Job Description
**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives.
The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disruption. This position requires strong analytical skills, a deep understanding of ITSM standard methodologies, and the ability to work effectively within a highly matrixed organization.
**Roles & Responsibilities:**
+ Act as Product Owner for the Incident and Problem Management processes within the ServiceNow platform.
+ Design, document, and refine process workflows to align with ITIL standard methodologies and evolving business needs.
+ Gather and prioritize requirements from partners to implement process and platform enhancements.
+ Collaborate with IS teams, service owners, and platform administrators to drive improvements in service restoration and root cause analysis.
+ Ensure high quality and timely resolution of incidents and problems through continuous process optimization.
+ Monitor and report key performance indicators (KPIs), SLAs, and trends related to incident and problem management.
+ Participate in governance reviews, audits, and compliance-related activities to ensure alignment with organizational policies.
+ Develop and maintain knowledge articles, training materials, and process documentation.
+ Act as a domain expert and support change management activities related to process or tool changes.
+ Facilitate communication and alignment across global teams to ensure standardization and standard methodology adoption.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
+ Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
**Preferred Qualifications:**
**Functional Skills:**
**Must-Have Skills:**
+ **Incident & Problem Management Expertise:** In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments.
+ **ServiceNow Platform Knowledge:** Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform.
+ **Process Optimization:** Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues.
+ **Partner Engagement:** Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams.
**Good-to-Have Skills:**
+ **Root Cause Analysis & Trend Monitoring:** Experience with root cause analysis methodologies and the ability to identify service trends for proactive resolution.
+ **Compliance & Governance Awareness:** Familiarity with compliance requirements in regulated industries such as biotechnology or pharmaceuticals.
+ **ITSM Process Integration:** Knowledge of how Incident and Problem Management integrate with other processes such as Change, Release, and Knowledge Management.
+ **Analytics & Reporting:** Experience using visualization and reporting tools (e.g., Tableau, Spotfire, ServiceNow Performance Analytics) to drive process insight and optimization.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (mandatory)
+ ServiceNow Certified Implementation Specialist (ITSM) (preferred)
+ Certified Problem or Incident Management Professional (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Attention to Detail:** Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing.
+ **Effective Communication:** Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels.
+ **Analytical & Problem-Solving:** Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues.
+ **Initiative & Accountability:** Highly self-motivated and proactive, with a strong sense of ownership and follow-through on tasks and process improvements.
+ **Collaboration & Teamwork:** Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives.
+ **Adaptability & Flexibility:** Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes.
+ **Time & Task Management:** Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value.
+ **Process-Oriented Thinking:** Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
+ **User & Customer Focus:** Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. In this vital role you will Product and Process Owner for the Incident and Problem Management processes within the ServiceNow platform. This role is responsible for ensuring that the design, execution, and continuous improvement of these ITIL processes meet evolving business needs, compliance requirements, and service delivery objectives.
The Specialist will collaborate with global service owners, delivery teams, and platform engineers to develop and enhance workflows, reporting capabilities, and user experience. This role plays a key part in identifying process inefficiencies, developing solutions, and implementing enhancements to optimize operations and reduce service disruption. This position requires strong analytical skills, a deep understanding of ITSM standard methodologies, and the ability to work effectively within a highly matrixed organization.
**Roles & Responsibilities:**
+ Act as Product Owner for the Incident and Problem Management processes within the ServiceNow platform.
+ Design, document, and refine process workflows to align with ITIL standard methodologies and evolving business needs.
+ Gather and prioritize requirements from partners to implement process and platform enhancements.
+ Collaborate with IS teams, service owners, and platform administrators to drive improvements in service restoration and root cause analysis.
+ Ensure high quality and timely resolution of incidents and problems through continuous process optimization.
+ Monitor and report key performance indicators (KPIs), SLAs, and trends related to incident and problem management.
+ Participate in governance reviews, audits, and compliance-related activities to ensure alignment with organizational policies.
+ Develop and maintain knowledge articles, training materials, and process documentation.
+ Act as a domain expert and support change management activities related to process or tool changes.
+ Facilitate communication and alignment across global teams to ensure standardization and standard methodology adoption.
**What we expect of you**
We are all different, yet we all use our unique contributions to serve patients.
**Basic Qualifications:**
+ Doctorate degree / Master's degree / Bachelor's degree and 8 to 13 years of experience in Computer Science, IT or related field
**Preferred Qualifications:**
**Functional Skills:**
**Must-Have Skills:**
+ **Incident & Problem Management Expertise:** In-depth understanding of ITIL-based incident and problem management practices and their application within enterprise environments.
+ **ServiceNow Platform Knowledge:** Experience configuring and optimizing Incident and Problem Management modules within the ServiceNow platform.
+ **Process Optimization:** Solid ability to analyze data, identify inefficiencies, and design solutions to improve service performance and reduce recurring issues.
+ **Partner Engagement:** Demonstrable ability to gather business requirements, prioritize enhancements, and communicate effectively across technical and non-technical teams.
**Good-to-Have Skills:**
+ **Root Cause Analysis & Trend Monitoring:** Experience with root cause analysis methodologies and the ability to identify service trends for proactive resolution.
+ **Compliance & Governance Awareness:** Familiarity with compliance requirements in regulated industries such as biotechnology or pharmaceuticals.
+ **ITSM Process Integration:** Knowledge of how Incident and Problem Management integrate with other processes such as Change, Release, and Knowledge Management.
+ **Analytics & Reporting:** Experience using visualization and reporting tools (e.g., Tableau, Spotfire, ServiceNow Performance Analytics) to drive process insight and optimization.
**Professional Certifications:**
+ ITIL v3/4 Foundation Certification (mandatory)
+ ServiceNow Certified Implementation Specialist (ITSM) (preferred)
+ Certified Problem or Incident Management Professional (preferred)
+ Scaled Agile Framework (SAFe) for Teams (preferred)
**Soft Skills:**
+ **Attention to Detail:** Careful and thorough in documenting and tracking process activities, ensuring accuracy in data entry, workflows, and testing.
+ **Effective Communication:** Clearly and confidently communicates with both technical and non-technical audiences across multiple teams and organizational levels.
+ **Analytical & Problem-Solving:** Skilled in interpreting data, identifying root causes, and developing practical, data-driven solutions to complex issues.
+ **Initiative & Accountability:** Highly self-motivated and proactive, with a strong sense of ownership and follow-through on tasks and process improvements.
+ **Collaboration & Teamwork:** Works effectively within global, multi-functional teams and contributes constructively to achieving shared objectives.
+ **Adaptability & Flexibility:** Maintains productivity and composure in dynamic environments with shifting priorities, while ensuring high-quality outcomes.
+ **Time & Task Management:** Manages multiple responsibilities efficiently, balancing priorities to meet deadlines and deliver consistent value.
+ **Process-Oriented Thinking:** Demonstrates attention to detail with a structured, methodical approach to process analysis, improvement, and documentation.
+ **User & Customer Focus:** Keeps partner and end-user needs central when evaluating, designing, or enhancing processes and tools.
**Equal opportunity statement**
Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now and make a lasting impact with the Amgen team.**
**careers.amgen.com**
This advertiser has chosen not to accept applicants from your region.
1
Manager - Change Management
Hyderabad, Andhra Pradesh
Sanofi Group
Posted 2 days ago
Job Viewed
Job Description
Job title: Manager - Change Management
+ Job location: Hyderabad
**Strategic context:**
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.
The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.
As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Manager - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization.
**Main responsibilities:**
The overall purpose and main responsibilities are listed below:
Drive planning, execution, and evaluation of the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint.
+ Drive continuous analysis and identification of the change impacts, risks, and gaps/opportunities
+ Collaborate with Lead/Head to develop and execute change management strategy to maximize adoption and minimize resistance during key strategic transitions
+ Drive creation of planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture
+ Lead community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc.
+ Drive Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.)
+ Supervise design and delivery of effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities
+ Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads
+ Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation
+ Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition
+ Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets
+ Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience
+ Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
+ Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation)
+ Drive and ensure evaluation of post implementation reviews for successful delivery and to ensure that improvements can be made for future projects
**People** : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars - with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
**Performance** : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide
**Stakeholder** : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation
**About you**
**Experience** : >8 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 3-4 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services)
**Soft skills** : Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner
**Technical skills**
+ Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe)
+ Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable
+ Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable
**Languages** : Excellent knowledge of English language (spoken and written)
Why choose us?
+ Bring the miracles of science to life alongside a supportive, future-focused team
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
+ Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
+ Job location: Hyderabad
**Strategic context:**
Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level.
The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making.
As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools.
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Manager - Change Management, within our Hyderabad Hub, you'll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization.
**Main responsibilities:**
The overall purpose and main responsibilities are listed below:
Drive planning, execution, and evaluation of the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint.
+ Drive continuous analysis and identification of the change impacts, risks, and gaps/opportunities
+ Collaborate with Lead/Head to develop and execute change management strategy to maximize adoption and minimize resistance during key strategic transitions
+ Drive creation of planner/communication materials/emailers/newsletters/Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture
+ Lead community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc.
+ Drive Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.)
+ Supervise design and delivery of effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities
+ Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads
+ Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation
+ Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition
+ Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets
+ Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience
+ Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working
+ Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation)
+ Drive and ensure evaluation of post implementation reviews for successful delivery and to ensure that improvements can be made for future projects
**People** : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars - with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods/processes/tools/platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements
**Performance** : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide
**Stakeholder** : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation
**About you**
**Experience** : >8 years of experience in medico-marketing/medical/commercial/Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 3-4 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services)
**Soft skills** : Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner
**Technical skills**
+ Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe)
+ Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable
+ Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable
**Languages** : Excellent knowledge of English language (spoken and written)
Why choose us?
+ Bring the miracles of science to life alongside a supportive, future-focused team
+ Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally
+ Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact
+ Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave
+ Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
**Pursue** **_progress_** **, discover** **_extraordinary_**
Better is out there. Better medications, better outcomes, better science. But progress doesn't happen without people - people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let's be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video ( and check out our Diversity Equity and Inclusion actions at sanofi.com ( !
Global Terms & Conditions and Data Privacy Statement ( is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions.
With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting or via our movie We are Sanofi ( an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live.
All in for Diversity, Equity and Inclusion at Sanofi - YouTube (
This advertiser has chosen not to accept applicants from your region.
2
Change Management Lead
Hyderabad, Andhra Pradesh
Kensium
Posted today
Job Viewed
Job Description
ABOUT KENSIUM
Kensium is a global unified commerce solutions provider, partnering with B2B and B2C enterprises to enable digital transformation through ERP integrations (Dynamics 365, NetSuite, Acumatica), commerce platform orchestration (Shopify, Adobe Commerce, BigCommerce), and end-to-end eCommerce solutions. As clients adopt new technologies, successful change management and digital adoption become critical to unlocking business value.
We are building a dedicated Change Management vertical to guide our clients through this transformation journey—and we are looking for a driven, strategic Change Management Lead to help shape this practice.
ROLE OVERVIEW
As a Change Management Lead, you will drive the enablement and adoption strategies that ensure clients, their teams, and their end-customers successfully embrace new digital platforms. This is both an advisory and hands-on role, working directly with client stakeholders to design programs that bridge technology implementation with human adoption.
You will be one of the early members of this practice, giving you autonomy, client visibility, and the opportunity to shape frameworks, methodologies, and outcomes.
KEY RESPONSIBILITIES
Client Transformation Enablement
- Partner with clients post-ERP or commerce platform migration to design and execute structured change management plans.
- Build strategies for digital adoption across the organization.
Customer-Facing Adoption
- Create interactive buyer portals, platform walkthroughs, and self-serve onboarding journeys.
- Design knowledge bases, FAQs, and training demos to accelerate customer adoption.
Internal Stakeholder Enablement
- Lead sales team enablement programs to ensure alignment with new digital processes.
- Drive workshops and communication plans to onboard stakeholders across departments.
Methodology & Execution
- Develop playbooks, communication cadences, and feedback loops to systematically manage change.
- Collaborate with technology, design, and training teams to deliver integrated transformation experiences.
Strategic Leadership
- Act as a trusted advisor to client leadership on adoption and cultural transformation.
- Help shape Kensium’s change management practice and frameworks.
QUALIFICATIONS & EXPERIENCE
- 3–6 years of hands-on experience in change management
- Ability to design structured enablement programs (training, communications, onboarding workflows)
- Comfortable working autonomously while collaborating across global cross-functional teams
- Exceptional stakeholder management, facilitation, and presentation skills
WHY JOIN KENSIUN?
- Pioneer the Vertical: Be part of the founding team building a dedicated change management practice
- Direct Client Exposure: Engage directly with decision-makers at global enterprises
- Autonomy & Impact: Drive initiatives end-to-end, not as a small part of a large machine
- Collaborative Culture: Work with passionate, cross-disciplinary teams in a highly collaborative environment
- Growth Opportunity: Shape best practices, frameworks, and influence how Kensium delivers transformation
This advertiser has chosen not to accept applicants from your region.
3
Manager -Change Management
Hyderabad, Andhra Pradesh
TP
Posted 1 day ago
Job Viewed
Job Description
Position -Change Management -Manager/Sr. Manager
Exp- 15+Years
Location -Hyderabad/ Noida/ Gurgaon
Job Description :-
ITIL & Infrastructure Change Management (ICM):
- Change Governance (ITIL Framework):
- Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
- Change Advisory Board (CAB):
- Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
- Infrastructure Change Oversight:
- Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
- Change Impact Analysis (IT Systems):
- Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
- Change Scheduling and Planning:
- Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
- Incident & Problem Linkage:
- Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
- Compliance & Audit:
- Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
- Continuous Improvement:
- Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.
Qualifications & Requirements:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).
- 15+ years of experience in organizational and IT change management roles within large, complex environments.
- Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
- ITIL Certification (Foundation or higher) is mandatory.
- Change Management Certification (e.g., Prosci, ACMP) preferred.
- Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
- Excellent communication, leadership, analytical, and conflict resolution skills.
- Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus
If you're interested, please share your updated CV with me at
Please do share below Details :-
Name -
Experience-
Location-
Willing to work at Hyderabad/Gurgaon/Noida -
CTC-
ECTC-
Notice Period-
Team Handling Experience-
Reason for change-
This advertiser has chosen not to accept applicants from your region.
4
Manager, Change Management
Hyderabad, Andhra Pradesh
McDonalds in India
Posted 6 days ago
Job Viewed
Job Description
Position Summary:
Manager, Change Management (Data Product Coach)
As a Manager, Change Management/ Data Product Coach, you will support multiple global product teams to embed best practices in change management, adoption planning, and cross-functional collaboration. Operating across a diverse portfolio of data products, you will play a key role in helping teams navigate organizational complexity, understand user needs, and deliver change in ways that stick.
This role is focused on enabling teams to deliver successful outcomes by supporting the behaviors, mindsets, and practices that underpin great data products. You will play a critical role in helping teams plan for adoption, engage stakeholders effectively, and embed user-centric ways of workings. Working alongside product managers and technical leads to ensure smooth and sustainable delivery. You will work globally, supporting central teams as well as market-based stakeholders.
Who were looking for:
Primary Responsibilities:
- Support product teams in developing practical, user-focused change management strategies and engagement plans.
- Supporting digital transformation initiatives focusing on content development/curation, project/organizational communication, define Key performance indicators to measure project health status and success of change management initiatives (Impact & Readiness)
- Facilitate cross-functional alignment between data product managers, technical teams, business users, and market leads.
- Help product teams assess the desirability and feasibility of change initiatives, drawing on business context and stakeholder insight.
- Lead sessions and rituals that promote shared ownership, continuous learning, and adaptive delivery across product teams.
- Create and maintain documentation, templates, and playbooks that help teams scale change practices across the portfolio.
- Support stakeholder communications, onboarding, and feedback loops to maximise product adoption and impact.
- Contribute to broader team learning by sharing methods, tools, and lessons learned across EDAA product squads.
- Act as a culture carrier, helping to embed agile ways of working, user centricity, and business empathy in how teams operate.
Qualifications:
- Demonstrated experience in digital transformation, change management, facilitation, or agile coaching, preferably within a product or tech-led environment.
- Strong communication and relationship-building skills, especially with cross-functional and cross-cultural teams.
- Ability to quickly absorb new business domains and translate complex challenges into actionable change plans.
- A collaborative, low-ego style with a willingness to support rather than lead from the front.
- Previous experience working across multiple product teams or initiatives in a global or matrixed environment.
- Hands-on experience with JIRA and JIRA Product Discovery is essential.
- Prior use of Agile methodologies is required, with Scrum certification considered a strong advantage.
- Bachelors degree in a relevant discipline such as Business, Organizational Psychology, Communication, or a related field.
Work location: Hyderabad, India
Work pattern: Full time role.
Work mode: Hybrid.
Additional Information:
McDonalds is committed to providing qualified individuals with disabilities with reasonable accommodations to perform the essential functions of their jobs. McDonalds provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
McDonalds Capability Center India Private Limited(McDonalds in India)is a proud equal opportunity employer and is committed to hiring a diverse workforce and sustaining an inclusive culture. AtMcDonalds in India,employment decisions are based on merit, job requirements, and business needs, and all qualified candidates are considered for employment.McDonalds in Indiadoes not discriminate based on race, religion, colour, age, gender, marital status, nationality, ethnic origin,sexual orientation, political affiliation, veteran status, disability status, medical history, parental status, genetic information,or any other basis protected under state or local laws.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
This advertiser has chosen not to accept applicants from your region.
5
Change Management Lead
Hyderabad, Andhra Pradesh
Kensium
Posted today
Job Viewed
Job Description
ABOUT KENSIUM
Kensium is a global unified commerce solutions provider, partnering with B2B and B2C enterprises to enable digital transformation through ERP integrations (Dynamics 365, NetSuite, Acumatica), commerce platform orchestration (Shopify, Adobe Commerce, BigCommerce), and end-to-end eCommerce solutions. As clients adopt new technologies, successful change management and digital adoption become critical to unlocking business value.
We are building a dedicated Change Management vertical to guide our clients through this transformation journey—and we are looking for a driven, strategic Change Management Lead to help shape this practice.
ROLE OVERVIEW
As a Change Management Lead, you will drive the enablement and adoption strategies that ensure clients, their teams, and their end-customers successfully embrace new digital platforms. This is both an advisory and hands-on role, working directly with client stakeholders to design programs that bridge technology implementation with human adoption.
You will be one of the early members of this practice, giving you autonomy, client visibility, and the opportunity to shape frameworks, methodologies, and outcomes.
KEY RESPONSIBILITIES
Client Transformation Enablement
Partner with clients post-ERP or commerce platform migration to design and execute structured change management plans.
Build strategies for digital adoption across the organization.
Customer-Facing Adoption
Create interactive buyer portals, platform walkthroughs, and self-serve onboarding journeys.
Design knowledge bases, FAQs, and training demos to accelerate customer adoption.
Internal Stakeholder Enablement
Lead sales team enablement programs to ensure alignment with new digital processes.
Drive workshops and communication plans to onboard stakeholders across departments.
Methodology & Execution
Develop playbooks, communication cadences, and feedback loops to systematically manage change.
Collaborate with technology, design, and training teams to deliver integrated transformation experiences.
Strategic Leadership
Act as a trusted advisor to client leadership on adoption and cultural transformation.
Help shape Kensium’s change management practice and frameworks.
QUALIFICATIONS & EXPERIENCE
3–6 years of hands-on experience in change management
Ability to design structured enablement programs (training, communications, onboarding workflows)
Comfortable working autonomously while collaborating across global cross-functional teams
Exceptional stakeholder management, facilitation, and presentation skills
WHY JOIN KENSIUN?
Pioneer the Vertical: Be part of the founding team building a dedicated change management practice
Direct Client Exposure: Engage directly with decision-makers at global enterprises
Autonomy & Impact: Drive initiatives end-to-end, not as a small part of a large machine
Collaborative Culture: Work with passionate, cross-disciplinary teams in a highly collaborative environment
Growth Opportunity: Shape best practices, frameworks, and influence how Kensium delivers transformation
Kensium is a global unified commerce solutions provider, partnering with B2B and B2C enterprises to enable digital transformation through ERP integrations (Dynamics 365, NetSuite, Acumatica), commerce platform orchestration (Shopify, Adobe Commerce, BigCommerce), and end-to-end eCommerce solutions. As clients adopt new technologies, successful change management and digital adoption become critical to unlocking business value.
We are building a dedicated Change Management vertical to guide our clients through this transformation journey—and we are looking for a driven, strategic Change Management Lead to help shape this practice.
ROLE OVERVIEW
As a Change Management Lead, you will drive the enablement and adoption strategies that ensure clients, their teams, and their end-customers successfully embrace new digital platforms. This is both an advisory and hands-on role, working directly with client stakeholders to design programs that bridge technology implementation with human adoption.
You will be one of the early members of this practice, giving you autonomy, client visibility, and the opportunity to shape frameworks, methodologies, and outcomes.
KEY RESPONSIBILITIES
Client Transformation Enablement
Partner with clients post-ERP or commerce platform migration to design and execute structured change management plans.
Build strategies for digital adoption across the organization.
Customer-Facing Adoption
Create interactive buyer portals, platform walkthroughs, and self-serve onboarding journeys.
Design knowledge bases, FAQs, and training demos to accelerate customer adoption.
Internal Stakeholder Enablement
Lead sales team enablement programs to ensure alignment with new digital processes.
Drive workshops and communication plans to onboard stakeholders across departments.
Methodology & Execution
Develop playbooks, communication cadences, and feedback loops to systematically manage change.
Collaborate with technology, design, and training teams to deliver integrated transformation experiences.
Strategic Leadership
Act as a trusted advisor to client leadership on adoption and cultural transformation.
Help shape Kensium’s change management practice and frameworks.
QUALIFICATIONS & EXPERIENCE
3–6 years of hands-on experience in change management
Ability to design structured enablement programs (training, communications, onboarding workflows)
Comfortable working autonomously while collaborating across global cross-functional teams
Exceptional stakeholder management, facilitation, and presentation skills
WHY JOIN KENSIUN?
Pioneer the Vertical: Be part of the founding team building a dedicated change management practice
Direct Client Exposure: Engage directly with decision-makers at global enterprises
Autonomy & Impact: Drive initiatives end-to-end, not as a small part of a large machine
Collaborative Culture: Work with passionate, cross-disciplinary teams in a highly collaborative environment
Growth Opportunity: Shape best practices, frameworks, and influence how Kensium delivers transformation
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Itil Jobs in Hyderabad !
6
Manager -Change Management
Hyderabad, Andhra Pradesh
TP
Posted 1 day ago
Job Viewed
Job Description
Position -Change Management -Manager/Sr. Manager
Exp- 15+Years
Location -Hyderabad/ Noida/ Gurgaon
Job Description :-
ITIL & Infrastructure Change Management (ICM):
Change Governance (ITIL Framework):
Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
Change Advisory Board (CAB):
Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
Infrastructure Change Oversight:
Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
Change Impact Analysis (IT Systems):
Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
Change Scheduling and Planning:
Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
Incident & Problem Linkage:
Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
Compliance & Audit:
Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
Continuous Improvement:
Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.
Qualifications & Requirements:
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).
15+ years of experience in organizational and IT change management roles within large, complex environments.
Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
ITIL Certification (Foundation or higher) is mandatory.
Change Management Certification (e.g., Prosci, ACMP) preferred.
Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
Excellent communication, leadership, analytical, and conflict resolution skills.
Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus
If you're interested, please share your updated CV with me at
Please do share below Details :-
Name -
Experience-
Location-
Willing to work at Hyderabad/Gurgaon/Noida -
CTC-
ECTC-
Notice Period-
Team Handling Experience-
Reason for change-
Exp- 15+Years
Location -Hyderabad/ Noida/ Gurgaon
Job Description :-
ITIL & Infrastructure Change Management (ICM):
Change Governance (ITIL Framework):
Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
Change Advisory Board (CAB):
Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
Infrastructure Change Oversight:
Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
Change Impact Analysis (IT Systems):
Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
Change Scheduling and Planning:
Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
Incident & Problem Linkage:
Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
Compliance & Audit:
Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
Continuous Improvement:
Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.
Qualifications & Requirements:
Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).
15+ years of experience in organizational and IT change management roles within large, complex environments.
Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
ITIL Certification (Foundation or higher) is mandatory.
Change Management Certification (e.g., Prosci, ACMP) preferred.
Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
Excellent communication, leadership, analytical, and conflict resolution skills.
Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus
If you're interested, please share your updated CV with me at
Please do share below Details :-
Name -
Experience-
Location-
Willing to work at Hyderabad/Gurgaon/Noida -
CTC-
ECTC-
Notice Period-
Team Handling Experience-
Reason for change-
This advertiser has chosen not to accept applicants from your region.
7
Change Management Lead
Hyderabad, Andhra Pradesh
Kensium
Posted today
Job Viewed
Job Description
ABOUT KENSIUM
Kensium is a global unified commerce solutions provider, partnering with B2B and B2C enterprises to enable digital transformation through ERP integrations (Dynamics 365, NetSuite, Acumatica), commerce platform orchestration (Shopify, Adobe Commerce, BigCommerce), and end-to-end eCommerce solutions. As clients adopt new technologies, successful change management and digital adoption become critical to unlocking business value.
We are building a dedicated Change Management vertical to guide our clients through this transformation journey—and we are looking for a driven, strategic Change Management Lead to help shape this practice.
ROLE OVERVIEW
As a Change Management Lead, you will drive the enablement and adoption strategies that ensure clients, their teams, and their end-customers successfully embrace new digital platforms. This is both an advisory and hands-on role, working directly with client stakeholders to design programs that bridge technology implementation with human adoption.
You will be one of the early members of this practice, giving you autonomy, client visibility, and the opportunity to shape frameworks, methodologies, and outcomes.
KEY RESPONSIBILITIES
Client Transformation Enablement
- Partner with clients post-ERP or commerce platform migration to design and execute structured change management plans.
- Build strategies for digital adoption across the organization.
Customer-Facing Adoption
- Create interactive buyer portals, platform walkthroughs, and self-serve onboarding journeys.
- Design knowledge bases, FAQs, and training demos to accelerate customer adoption.
Internal Stakeholder Enablement
- Lead sales team enablement programs to ensure alignment with new digital processes.
- Drive workshops and communication plans to onboard stakeholders across departments.
Methodology & Execution
- Develop playbooks, communication cadences, and feedback loops to systematically manage change.
- Collaborate with technology, design, and training teams to deliver integrated transformation experiences.
Strategic Leadership
- Act as a trusted advisor to client leadership on adoption and cultural transformation.
- Help shape Kensium’s change management practice and frameworks.
QUALIFICATIONS & EXPERIENCE
- 3–6 years of hands-on experience in change management
- Ability to design structured enablement programs (training, communications, onboarding workflows)
- Comfortable working autonomously while collaborating across global cross-functional teams
- Exceptional stakeholder management, facilitation, and presentation skills
WHY JOIN KENSIUN?
- Pioneer the Vertical: Be part of the founding team building a dedicated change management practice
- Direct Client Exposure: Engage directly with decision-makers at global enterprises
- Autonomy & Impact: Drive initiatives end-to-end, not as a small part of a large machine
- Collaborative Culture: Work with passionate, cross-disciplinary teams in a highly collaborative environment
- Growth Opportunity: Shape best practices, frameworks, and influence how Kensium delivers transformation
This advertiser has chosen not to accept applicants from your region.
8
Manager -Change Management
Hyderabad, Andhra Pradesh
TP
Posted today
Job Viewed
Job Description
Position -Change Management -Manager/Sr. Manager
Exp- 15+Years
Location -Hyderabad/ Noida/ Gurgaon
Job Description :-
ITIL & Infrastructure Change Management (ICM):
- Change Governance (ITIL Framework):
- Govern all IT changes using the ITIL Change Management process, including classification, prioritization, risk analysis, approval, and implementation.
- Change Advisory Board (CAB):
- Lead the Change Advisory Board meetings, ensuring accurate evaluation, approval, and scheduling of infrastructure changes with minimal risk to IT services.
- Infrastructure Change Oversight:
- Oversee changes across servers, networks, storage, cloud environments, and data centers, ensuring robust controls and compliance.
- Change Impact Analysis (IT Systems):
- Evaluate the technical impact of infrastructure changes, coordinating with operations, network, and security teams to ensure stability and reliability.
- Change Scheduling and Planning:
- Ensure changes are scheduled efficiently to avoid business disruption, taking into account dependencies and rollback procedures.
- Incident & Problem Linkage:
- Collaborate with Incident and Problem Management teams to ensure that changes are not introducing recurring incidents or known errors.
- Compliance & Audit:
- Ensure all change records are maintained for audit purposes. Monitor compliance with internal policies, regulatory requirements, and IT governance frameworks.
- Continuous Improvement:
- Continuously enhance the IT change process through automation, analytics, and feedback loops from post-implementation reviews.
Qualifications & Requirements:
- Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field (Master’s degree preferred).
- 15+ years of experience in organizational and IT change management roles within large, complex environments.
- Proven experience with ITIL v3 or v4 frameworks and hands-on governance of infrastructure change management.
- ITIL Certification (Foundation or higher) is mandatory.
- Change Management Certification (e.g., Prosci, ACMP) preferred.
- Strong understanding of infrastructure components (servers, networks, cloud, applications, etc.).
- Excellent communication, leadership, analytical, and conflict resolution skills.
- Experience managing Change Advisory Boards (CAB) and leading ITSM tools (e.g., ServiceNow, BMC Remedy) is a plus
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