87 Management Positions jobs in Agra

Greetings from Gainwell Technologies.

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Role & Responsibilities

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on LinkedIn or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Hiring For USA based Multinational Company

We are seeking a highly skilled and detail-oriented CRM Business Analyst to join our team. In this role, you will serve as a bridge between business stakeholders and the technical team to ensure that our CRM solutions meet business needs and drive customer success. You will work closely with marketing, sales, customer service, and IT teams to define CRM requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.

• Collaborate with business stakeholders to understand CRM needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with CRM objectives.
• Define system features, workflows, and business processes, ensuring they are mapped to CRM capabilities.
• Work with technical teams to configure and customize CRM platforms (e.g., Salesforce, Microsoft Dynamics, HubSpot) based on business requirements.
• Provide recommendations on CRM best practices and tools that optimize customer relationship management and drive business growth.
• Monitor CRM performance and identify areas for improvement in functionality, usability, and integration.
• Analyze and streamline existing customer-related processes, identifying bottlenecks, inefficiencies, and opportunities for automation.
• Work closely with functional teams (sales, marketing, customer service) to ensure the CRM solution supports and enhances day-to-day operations.
• Develop workflows, process maps, and user stories for CRM implementation or updates.
• Analyze CRM data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction.
• Design and develop dashboards, reports, and performance metrics for stakeholders.
• Support data quality initiatives and ensure CRM data integrity, accuracy, and consistency.
• Provide training and ongoing support for CRM users across different departments.
• Create user manuals, training materials, and best practice guides for CRM users.
• Troubleshoot CRM-related issues and provide timely solutions to end-users.
• Manage CRM-related projects, from requirements gathering to implementation and go-live, ensuring timelines, budgets, and resources are effectively managed.
• Collaborate with project managers, developers, and other team members to ensure successful project execution.
• Perform user acceptance testing (UAT) to ensure new features meet business needs and function as expected.

Greetings: Overview of the Role and Responsibilities

• Forecasting and Resource Planning:
• Analyze historical data to predict future call volumes and resource requirements for locked forecasts.
• Develop resource plans based on forecasted demand and business goals.
• Scheduling and Deployment:
• Create employee schedules that align with forecasted demand and labor constraints.
• Optimize shift patterns to maximize efficiency and minimize costs.
• Performance Monitoring and Coaching:
• Monitor real-time adherence to schedules and performance metrics.
• Identify areas for improvement and provide coaching to employees.
• Data Analysis and Reporting:
• Generate reports on key performance indicators (KPIs) related to workforce management.
• Compliance and Governance:
• Ensure compliance with labor laws and company policies regarding scheduling and overtime.

Key Skills:

• Strong analytical skills and ability to interpret data.
• Excellent communication and interpersonal skills.
• Proficiency with workforce management software, Excel, Power BI, telephony routing solutions.

The Talent Administrator & Coordinator role involves providing administrative support to the talent acquisition process, encompassing pre-hire and post-hire activities. This position facilitates various logistical and recruitment activities to service a particular client program or teams.

• Support the recruitment and interview process, ensuring timely review of applicants and scheduling non-complex interviews with Recruiters or Hiring Managers.
• Develop and maintain accurate candidate databases, effectively screening in or out of the recruitment process based on position requirements.
• Collaborate with the recruitment team to provide regular progress updates and escalate any concerns or obstacles.

• Minimum 1 year of experience in a business or office environment, preferably in customer service or administration.

• Fluent English communication skills, both verbal and written.
• Proficiency in Microsoft Office suite, including Outlook.
• Ability to prioritize and organize work, ensuring high levels of productivity and efficiency.

• Demonstrated interest in recruitment and talent management.

Workforce Management (Forecasting)

Location – Remote India

A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

1. Skills and qualifications for a WFM short-term forecasting role:

• Strong analytical skillsand proficiency in data analysistechniques
• Experience with workforcemanagement software and forecasting tools
• Excellent communication and collaboration skillsto effectively communicate forecasts to stakeholders
• Understanding of contactcenter operations and key performance indicators (KPIs)
• Proficiency in MicrosoftExcel and otherdata analysis tools
• Ability to work under pressureand adapt to changing conditions

Role &Responsibilities

• Data analysis:

Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting.

• Forecasting modelcreation:

Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations.

• Intraday adjustments:

Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules as

needed throughout the day.

• Communication and collaboration:

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

• Performance reporting:

Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments

Greeting From Gainwells Technology:

Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Key Skills:

Skills required for a WFM supervisor role:

• Strong analytical skills and ability to interpret data
• Excellent communication and interpersonal skills
• Proficiency with workforce management software
• Understanding of labor laws and compliance requirements
• Problem-solving and decision-making abilities
• Proficiency with telephony routing solutions
• Proficiency with Excel and Power BI

Role & Responsibilities

• Forecasting and Staffing:
• Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
• Develop staffingplans based on forecasted demand and business goals.
• Adjust staffinglevels based on real-time fluctuations in demand.
• Scheduling and Allocation:
• Create employeeschedules that alignwith forecasted demandand labor constraints.
• Optimize shift patterns to maximize efficiency and minimize costs.
• Manage employeetime off requestsand ensure adequatecoverage during peak periods.
• Performance Monitoring and Coaching:
• Monitor real-time adherence to schedules and performance metrics.
• Identify areas for improvement and provide coachingto employees.
• Conduct performance reviews and providefeedback.
• Data Analysisand Reporting:
• Analyze workforce data to identifytrends and opportunities for optimization.
• Generate reportson key performance indicators (KPIs)related to workforcemanagement.
• Present data insights to management to inform decision-making.
• Compliance Management:
• Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
• Monitor employeetime and attendance to prevent violations.

Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)