28 Manager Product Operations Pm jobs in Vadodara

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Operations - PM
Overview
Our mission is to make payments convenient, fast, and secure through technology. That's why we developed and operate the Mastercard Digital Enablement Service (MDES), powering mobile payments like Apple Pay, Google Pay, and Samsung Pay, as well as secure, tokenized payments for eCommerce wallets and merchants worldwide.
MDES processes billions of transactions every month and continues to scale as digital payments expand globally. To support this growth, we are making our services more reliable, resilient, and serviceable, while meeting regulatory and customer demands worldwide.
As a Product Operations PM, you will play a critical role in keeping this platform strong. You'll work closely with Product, Engineering, Ops, Support, Site Reliability Engineering (SRE), BizOps, and customer-facing teams to ensure operational excellence from Product POV. You will stay on top of incidents, drive proactive reporting and insights, and help steer the platform toward ever-higher levels of stability, quality, and customer trust.
Responsibilities
Customer Engagement & Platform Health
- Act as the operational and customer voice of the product , staying close to live incidents and broader platform issues, ensuring timely resolution and accountability, and engaging directly with customers and Support teams to capture feedback, address pain points, and ensure clear, empathetic communication.
- Lead the business side of communications for both incidents and platform stability, partnering with teams to ensure updates are timely, transparent, and customer-centric.
- Analyze recurring tickets, problems, and trends with Support, turning insights into backlog items and long-term fixes.
- Engage directly with customers when needed, gathering feedback and representing platform health, resiliency, and serviceability priorities.
Insights & Data-Driven Decisions
- Research and analyze customer-impacting incidents and operational data, generating insights that influence roadmap priorities and drive permanent root cause resolution.
- Build and maintain KPIs, scorecards, and reporting frameworks to track platform health, reliability, and customer experience, using data to anticipate risks and uncover opportunities.
- Explore AI/ML-driven approaches to enhance monitoring, anomaly detection, and operational efficiency.
Reliability, Quality & Resiliency
- Drive initiatives to improve platform reliability and availability, ensure we are going above and beyond "5 9's" performance.
- Contribute to the resiliency and operational excellence roadmap, embedding resiliency, quality, stability, and serviceability into product delivery.
- Translate operational insights into product requirements (including non-functional requirements such as availability, performance, and serviceability) in partnership with architects and PMs.
- Lead capacity planning and forecasting from a product perspective, using data and insights to anticipate demand, inform scalability, and ensure readiness for growth.
Operational Excellence & Continuous Improvement
- Partner with BizOps, SRE, Engineering, and Product teams to streamline escalations, strengthen monitoring, and improve operational processes.
- Facilitate retrospectives, governance forums like QBRs, and process improvements, while providing clear, proactive updates on platform health, operational performance, and customer impact.
You should apply if:
- You have 5-8 years of experience in product operations or a similar role, collaborating with product, engineering, ops, BizOps, support, and customer-facing teams to drive accountability and improvements.
- You are strategic, customer-obsessed, and data-driven, turning operational detail and incidents into insights that shape priorities, influence roadmaps, and improve customer experience.
- You take ownership of outcomes, thrive in ambiguity, and are proactive in driving clarity and progress across cross-functional teams.
- You bring product management or product development experience, and can translate operational insights into product requirements, non-functional needs, and roadmap influence.
- You work fluently across data and ops tooling - from SQL and analytics platforms to monitoring, incident management, and observability tools - to uncover insights and drive reliability and performance.
- You are creative and curious, exploring new approaches (including AI/ML) to improve efficiency, resiliency, and reliability.
- You excel at simplifying complex processes and services to enable scale, while relentlessly seeking improvements and challenging the status quo.
- You are an excellent communicator and problem-solver, able to distill complex data and incidents into clear, actionable insights for diverse audiences, while balancing strong multitasking skills with a drive to deliver global impact on services used daily by hundreds of millions of people.
It would also be great if:
- You understand the card payment ecosystem - from the perspective of a merchant, processor, or issuer.
- You have a technical background and the ability to contribute to scaling services that deliver 5x9's availability.
- You have used collaboration tools such as Aha!, Rally, or JIRA to manage product evolution.
Our teams and values
- We work in small, collaborative teams of product managers, software engineers, and operations engineers.
- We are a diverse and inclusive group, bringing perspectives from many backgrounds.
- We believe in doing well by doing good, supporting inclusive growth and making ethical, environmentally responsible decisions.
Why Join Us?
- Be part of the team powering billions of global transactions every month.
- Help shape the resiliency, stability, and serviceability of the world's leading tokenization platform.
- Grow your career at the intersection of product, operations, data, and innovation, driving impact felt daily by hundreds of millions of people worldwide.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Our client, a growing enterprise in **Vadodara, Gujarat, IN**, is seeking a dynamic and results-oriented Operations Management Lead to oversee and optimize their day-to-day business activities. This role is crucial for ensuring efficiency, productivity, and profitability across various operational functions. The ideal candidate will have a proven track record in operational management, supply chain, logistics, or a related field, with a strong understanding of business processes and performance metrics. You will be responsible for leading a team of operational staff, developing and implementing strategic plans to improve operational performance, managing budgets, and ensuring compliance with industry standards and regulations. Key responsibilities include streamlining workflows, identifying and implementing cost-saving measures, managing vendor relationships, overseeing inventory and resource allocation, and driving continuous improvement initiatives. Experience with ERP systems and other operational management software is highly desirable. This is a hybrid role, requiring a balance of on-site presence for team leadership, strategic planning, and operational oversight, with opportunities for remote work on specific analytical or planning tasks. We are looking for a natural leader with exceptional problem-solving abilities, strong analytical skills, and excellent communication and interpersonal skills. The ability to motivate and develop a team is paramount. You will play a vital role in shaping the operational strategy and ensuring the smooth functioning of the business. This position offers the opportunity to make a significant impact on the company's growth and success. Join a collaborative environment where innovation and efficiency are highly valued. We are committed to fostering a culture of excellence and providing opportunities for professional development. Your leadership will be instrumental in driving operational excellence and achieving business objectives. The hybrid model is designed to foster collaboration while offering some flexibility.

Location: Vadodara, Gujarat, IN (Hybrid)

Our client is seeking a seasoned and strategic Director of Operations Management to lead and optimize operational functions across the organization. This critical role is based in a fully remote capacity, requiring exceptional leadership, communication, and strategic planning skills. You will be responsible for driving efficiency, implementing best practices, and ensuring the smooth execution of day-to-day operations. The ideal candidate will have a proven track record in managing complex operational environments, leading cross-functional teams, and achieving significant improvements in productivity and cost-effectiveness, all within a remote framework.
Responsibilities:

• Develop and implement strategic operational plans to align with organizational goals.
• Oversee all aspects of daily operations, including process improvement, resource allocation, and quality control.
• Lead, mentor, and manage a remote team of operations professionals.
• Establish key performance indicators (KPIs) and monitor operational performance, implementing corrective actions as needed.
• Drive continuous improvement initiatives using methodologies such as Lean and Six Sigma.
• Manage budgets and ensure cost-effective operations.
• Develop and maintain strong relationships with internal and external stakeholders.
• Ensure compliance with all relevant regulations and industry standards.
• Identify opportunities for technological advancements to enhance operational efficiency.
• Prepare regular reports on operational performance for senior management.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven ability to manage and lead remote teams effectively.
• Extensive experience in process optimization, performance management, and strategic planning.
• Strong understanding of financial management and budgeting.
• Excellent problem-solving, decision-making, and analytical skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in operations management software and ERP systems.
• Experience with Lean or Six Sigma methodologies is highly desirable.

This is a fully remote opportunity for a motivated leader looking to make a significant impact. If you are adept at managing operations from a distance and are passionate about driving organizational excellence, we encourage you to apply. Our client is committed to providing a supportive and collaborative environment for its remote workforce.

Our client is looking for an accomplished and forward-thinking Remote Operations Management Lead to spearhead operational excellence within their organization. This fully remote position empowers you to manage and optimize critical business processes from any location. You will be responsible for defining, implementing, and refining operational strategies to enhance efficiency, productivity, and cost-effectiveness across various departments. Key duties include developing and executing operational plans, overseeing workflow management, implementing performance metrics, and ensuring adherence to quality standards. The Lead will collaborate closely with cross-functional teams to identify bottlenecks, streamline processes, and drive continuous improvement initiatives. Strong analytical and problem-solving skills are essential for evaluating operational data, identifying trends, and developing data-driven solutions. You will also play a crucial role in resource allocation, budget management, and risk mitigation. Excellent leadership, communication, and stakeholder management skills are paramount to effectively guide teams and achieve strategic objectives in a remote setting. The ideal candidate possesses a proven track record in operations management, a strategic mindset, and the ability to foster a culture of efficiency and accountability within a virtual environment. This is a unique opportunity to shape operational strategy and drive significant business impact remotely.

Our client, a rapidly growing organization, is seeking a highly experienced and strategic Director of Operations Management. This hybrid role offers a balanced approach, combining remote work flexibility with essential on-site presence for key meetings and collaborative sessions. You will be responsible for overseeing and optimizing all operational aspects of the company, driving efficiency, and ensuring the achievement of strategic business goals.

Responsibilities:

• Develop and implement operational strategies to enhance efficiency, productivity, and cost-effectiveness across the organization.
• Oversee day-to-day operations, including process management, resource allocation, and performance monitoring.
• Lead and mentor operations teams, fostering a culture of continuous improvement and accountability.
• Establish key performance indicators (KPIs) and metrics to track operational performance and drive data-informed decision-making.
• Manage budgets, forecasts, and financial performance for operational departments.
• Identify and implement best practices in operations management, leveraging technology and innovation.
• Ensure compliance with all relevant regulations, policies, and quality standards.
• Collaborate with cross-functional leaders to align operational objectives with overall business strategy.
• Manage strategic projects related to operational upgrades, expansions, or transformations.
• Develop and maintain strong relationships with key suppliers and partners.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• Minimum of 10 years of progressive experience in operations management, with a significant portion in a leadership role.
• Proven track record of successfully managing and optimizing complex operational processes.
• Strong understanding of financial management, budgeting, and P&L responsibility.
• Excellent leadership, team-building, and motivational skills.
• Exceptional analytical, strategic thinking, and problem-solving abilities.
• Outstanding communication and interpersonal skills, with the ability to influence at all levels.
• Experience working in a hybrid environment and managing remote and on-site teams.
• Proficiency with operations management software and ERP systems.
• Demonstrated ability to drive change and achieve significant business improvements.

This position is critical for an experienced leader who can strategically guide operational excellence and adapt to evolving business needs.

Our client is seeking a visionary and results-driven Director of Operations Management to lead our operational strategy in a fully remote capacity. This senior leadership role is responsible for overseeing and optimizing all aspects of our operational functions, ensuring efficiency, productivity, and excellence across the organization. You will drive strategic initiatives, implement best practices, and foster a culture of continuous improvement. The ideal candidate possesses a strong track record in operations leadership, exceptional strategic thinking, and the ability to effectively manage and inspire teams in a virtual setting.

Key Responsibilities:

• Develop and execute the overall operational strategy to align with organizational goals.
• Oversee day-to-day operations, ensuring efficiency, quality, and cost-effectiveness.
• Implement and refine operational processes and procedures to enhance productivity and performance.
• Lead, mentor, and develop a high-performing operations team.
• Manage budgets and financial performance for operational departments.
• Drive innovation and implement new technologies to improve operational capabilities.
• Ensure compliance with all relevant regulations and industry standards.
• Analyze operational data to identify trends, risks, and opportunities for improvement.
• Collaborate with other departments to ensure seamless cross-functional operations.
• Foster a culture of continuous improvement and operational excellence.

This is a fully remote position, offering significant flexibility and the ability to work from anywhere in India. We are committed to providing a dynamic and supportive virtual work environment. The successful candidate will hold an MBA or a Master's degree in a related field, with a minimum of 10-12 years of progressive experience in operations management, including significant leadership responsibilities. Experience in driving operational transformations and managing large-scale projects is essential. Strong analytical, problem-solving, and strategic planning skills are required. Excellent communication and interpersonal skills are crucial for leading remote teams and interacting with stakeholders. Our client is based in Vadodara, Gujarat, IN , but this role is completely remote.

Our client is a rapidly growing organization seeking a highly accomplished and visionary Head of Operations Management to lead and optimize our operational strategies. This is a fully remote position, offering the flexibility to work from anywhere in India. You will be instrumental in designing, implementing, and overseeing efficient operational processes that support our business goals and drive continuous improvement. As a key member of our leadership team, you will collaborate with departments across the organization to ensure seamless execution and exceptional service delivery. We are looking for a strategic thinker with a proven ability to manage complex operations, lead diverse teams, and foster a culture of excellence and accountability. Your expertise in process improvement, resource allocation, and performance monitoring will be crucial. The ideal candidate possesses strong leadership skills, a deep understanding of operational best practices, and a commitment to innovation. You will be responsible for streamlining workflows, managing budgets, and ensuring compliance with all relevant regulations. This role requires a proactive approach, excellent problem-solving abilities, and the capacity to thrive in a virtual, high-paced environment. Responsibilities include:

• Developing and implementing strategic operational plans to achieve business objectives.
• Overseeing daily operations, ensuring efficiency, quality, and cost-effectiveness.
• Leading, mentoring, and developing a high-performing operations team.
• Identifying opportunities for process improvement and implementing best practices.
• Managing budgets and financial forecasts for operational departments.
• Establishing and monitoring key performance indicators (KPIs) to track operational performance.
• Ensuring compliance with all relevant industry regulations and company policies.
• Collaborating with other department heads to align operational strategies with overall business goals.
• Implementing and managing technology solutions to enhance operational efficiency.
• Driving a culture of continuous improvement, innovation, and accountability.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive experience in operations management, with at least 5 years in a leadership role.
• Proven track record of successfully managing large-scale operations and driving significant improvements.
• Strong understanding of operational frameworks, lean principles, and Six Sigma methodologies.
• Demonstrated experience in budget management and financial planning.
• Exceptional leadership, team management, and communication skills.
• Proficiency in using operational management software and tools.
• Excellent analytical, problem-solving, and strategic thinking abilities.
• Ability to work independently, manage multiple priorities, and succeed in a fully remote work environment.

This is an exciting opportunity to shape the operational future of a dynamic organization and contribute to its continued success from your remote workspace, supporting operations connected to **Vadodara, Gujarat, IN**.

Our client is seeking a visionary and results-oriented Director of Operations Management to lead their fully remote operational division. This executive-level position is responsible for overseeing all operational functions, driving efficiency, and ensuring the successful execution of strategic initiatives. You will lead a dispersed team, setting performance standards, managing budgets, and fostering a culture of continuous improvement and accountability. The ideal candidate will possess extensive experience in operations management, strategic planning, and team leadership, preferably within a complex or multi-site organization. Your responsibilities will include optimizing operational processes, implementing best practices, managing resource allocation, and ensuring compliance with all relevant regulations. You will collaborate closely with other senior leaders to align operational strategies with the overall business objectives. This role requires exceptional analytical, problem-solving, and decision-making skills, coupled with strong interpersonal and communication abilities to effectively lead and inspire a remote workforce. Experience with performance metrics, operational KPIs, and the implementation of management systems (e.g., Lean, Six Sigma) is crucial. You must be adept at managing complex projects, driving change, and achieving measurable results in a remote setting. A Master's degree in Business Administration, Operations Management, or a related field is required. Proven experience in a senior leadership role is essential. We are looking for a strategic thinker with a hands-on approach, capable of navigating challenges and steering the company towards operational excellence. This position offers a significant opportunity to shape the operational future of the company and make a substantial impact from a remote location, impacting operations pertinent to Vadodara, Gujarat, IN , but executed entirely remotely.

Responsibilities:

• Develop and implement strategic operational plans to achieve business objectives.
• Oversee all daily operations, ensuring efficiency and productivity.
• Lead, mentor, and manage a remote team of operations managers and staff.
• Establish performance metrics and monitor key operational KPIs.
• Optimize operational processes and implement best practices for continuous improvement.
• Manage operational budgets and control costs effectively.
• Ensure compliance with all industry regulations and company policies.
• Drive innovation and implement new technologies to enhance operational capabilities.
• Manage relationships with key vendors and stakeholders.
• Develop and execute risk management strategies for operations.

Qualifications:

• Master's degree in Business Administration, Operations Management, or a related field.
• 10+ years of progressive experience in operations management, with at least 5 years in a senior leadership role.
• Proven track record of successfully managing complex operations and driving significant improvements.
• Expertise in operational strategy, process optimization, and change management.
• Strong financial acumen and experience in budget management.
• Excellent leadership, communication, and interpersonal skills.
• Demonstrated ability to lead and motivate remote teams effectively.
• Experience with performance management systems and methodologies (Lean, Six Sigma).
• Strategic thinking and strong problem-solving capabilities.

Our client is seeking a seasoned Senior Operations Management Consultant to lead transformative projects for a diverse range of businesses. This is a fully remote position, offering significant flexibility and the opportunity to impact organizations across various sectors. The ideal candidate will possess a deep expertise in optimizing business processes, improving operational efficiency, and driving strategic change. You will be responsible for analyzing complex operational challenges, developing innovative solutions, and guiding clients through successful implementation. This role requires exceptional analytical skills, strong leadership capabilities, and a proven ability to foster collaborative relationships with clients at all levels. You will play a key role in helping businesses achieve their strategic objectives through enhanced operational performance.

Key Responsibilities:

• Conduct comprehensive assessments of client operations, identifying areas for improvement in efficiency, productivity, and cost reduction.
• Develop data-driven strategies and actionable recommendations to optimize business processes, supply chains, and organizational structures.
• Lead project teams in the implementation of operational improvements, ensuring timely and successful delivery.
• Work closely with client stakeholders to understand their unique business needs and challenges, and tailor solutions accordingly.
• Design and implement performance management systems and key performance indicators (KPIs) to track progress and measure success.
• Facilitate workshops and training sessions for client teams on new processes and methodologies.
• Develop detailed project plans, manage timelines, and allocate resources effectively.
• Communicate complex findings and recommendations clearly and concisely to senior management and executive teams.
• Stay abreast of industry best practices, emerging technologies, and innovative operational strategies.
• Build and maintain strong, long-term relationships with clients.
• Contribute to business development efforts by identifying new opportunities and supporting proposal development.
• Mentor and guide junior consultants, fostering a culture of excellence and continuous learning.

Qualifications:

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 7 years of experience in operations management, management consulting, or a similar strategic role.
• Proven track record of successfully delivering operational improvements and driving significant business impact for clients.
• Deep understanding of Lean Six Sigma, process re-engineering, supply chain optimization, and other operational methodologies.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Strong leadership, project management, and client relationship management skills.
• Excellent written and verbal communication skills, with the ability to present complex information effectively.
• Proficiency in data analysis tools and project management software.
• Ability to work independently, manage multiple projects simultaneously, and thrive in a fully remote environment.
• Experience across diverse industries is highly valued. This role contributes to business excellence remotely, supporting companies globally and impacting sectors relevant to businesses operating from Vadodara, Gujarat, IN and beyond.