341 Networking jobs in Hyderabad

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
+ Uses evaluation, judgment, and interpretation to select right course of action.
**Problem solving:**
+ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
+ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
**Interaction:**
+ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
+ Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
**Impact:**
+ Impacts short to medium term goals through personal effort or influence over team members.
**Accountability:**
+ Accountable for own targets with work reviewed at critical points.
+ Work is done independently and is reviewed at critical points.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we’re at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses—and their customers—to achieve more through innovation, automation, and intelligent insights. 

The Role
Presidio Networked Solutions is seeking a highly motivated Network Engineer to execute a strategic vision for delivering value add customized Operational Support Services to our customers and constituents. This is an onsite position supporting diverse networking technologies across a fast paced and constantly evolving organization. This is a challenging role with the expectation for the highest level of service delivery. You will fulfill a critical role on our team and interact with and support senior network engineers.

Presidio is seeking to hire Senior Engineer with Network and Wireless background. Presidio Networked Solutions, Inc. is on the leading edge of a technology-driven movement to transform the way business is done, for our customers and our customers' customers. Joining Presidio means immersing yourself in a culture of self-starters, collaborators and innovators who make real, lasting change in the marketplace via cutting-edge technology and business solutions. At Presidio, we know that it’s our people that make the connections happen.

Top Skills:

+ years of core networking skills performing route/switching.

Advanced level understanding of load balancing technologies.

Ability to provide tier support of networking technologies such DHCP/DNS, and firewalls.

Responsibilities Include:

Operational Support Services Sr Network Engineer

Act in a network engineering role on a team providing xx operational support of a large heterogeneous network

Collaborate with network architects to design and implement functional company networks.

Provide feedback to improve existing architecture to deliver a scalable, highly reliable network

Managing and mentoring junior Network Engineering staff.

Delegating networking maintenance tasks to junior staff.

Delegating networking maintenance tasks to junior staff.

Act as escalation point for the resolution/execution of incidents, service requests, changes

Troubleshoot and resolve network related performance issues

Log all customer interactions, filling out detailed information in tickets and document resolutions.

Contribute to documented process improvements.

Coordinate support activities with multiple user departments and internal teams, as well as third party vendors.

Build and maintain positive, constructive partnering relationships with the client community.

Responsible for maintaining various network projects with our client base.

Interact with all levels of clients supporting all aspects of infrastructure technology in their environment.

Participate in afterhours maintenance windows

Participate in an on-call rotation schedule

Stay current with latest trends in technology and the management and integration of those technology

Required Skills and Professional Experience:

Bachelor’s Degree or equivalent experience required

Minimum of years’ experience in supporting a complex network environment

Managed Services experience preferred

Entrepreneurial spirit, self-motivated and customer focused mindset essential

Highly organized with concentrated attention to detail preferred

Proven track record working in a team environment and independently

Ability to manage a number of simultaneous activities while demonstrating accountability

Strong attention to detail and problem-solving skills with quick adaptation to change

Solid communication and interpersonal skills – personable, effective communication style required with presentation experience

High emotional intelligence required for internal/external relationship development and management

Technical Qualifications:

Advanced knowledge of network design, network operation or network automation

At least years of experience working with complex, high performance networks with many sites (data centers and/or branch locations)

Advanced knowledge of one or more of: Arista EOS operating systems, F load balancers, Infoblox and Palo Alto firewalls

Knowledge of routing protocols including BGP, OSPF and Multicast

Troubleshooting experience using Ekahau, packet capture, NetFlow. NetMRI, Splunk, Endace, CA Spectrum, Thousand Eyes a plus

Excellent leadership and mentoring skills.

High level problem-solving and communication skills.

Network automation skills

Your future at Presidio
Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. 

Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. 

Ready to innovate? Let’s redefine what’s next—together. 

About Presidio
At Presidio, speed and quality meet technology and innovation. Presidio is a trusted ally for organizations across industries with a decades-long history of building traditional IT foundations and deep expertise in AI and automation, security, networking, digital transformation, and cloud computing. Presidio fills gaps, removes hurdles, optimizes costs, and reduces risk. Presidio’s expert technical team develops custom applications, provides managed services, enables actionable data insights and builds forward-thinking solutions that drive strategic outcomes for clients globally.

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.

Uses evaluation, judgment, and interpretation to select right course of action.

Problem solving:

Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.

Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.

Interaction:

Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.

Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.

Impact:

Impacts short to medium term goals through personal effort or influence over team members.

Accountability:

Accountable for own targets with work reviewed at critical points.

Work is done independently and is reviewed at critical points.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Job Purpose:

The Business Development Manager is the main interface between the Company's Customers and Suppliers. Business Development Manager is responsible for execution of the suppliers' strategy. The Business Development Manager is responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization & partners.

Responsibilities:

Create, Develop & implement supplier/vendor specific initiatives (10%)

Channel Partner & Vendor engagement (20%)

Execution - Credit management, Order processing, AR Collections (20%)

Operational excellence - pipeline management, forecasting & inventory management (10%)

Learn from existing BDMs on market potential and work on developing market base (10%)

Work with Channel Partners to develop sales competencies and help close deals through “hands on” involvement and coaching (10%)

Coordinate with Supplier for Partner Technical & Sales Training on new product/s and/or technologies (10%)

Knowledge, Skills and Experience:

2 to 6 Years of relevant work experience.

Master's / Postgraduate Degree with Sales Field of Study preferred.

Bachelor's Degree with Technical / Business field of study required.

Able to execute instructions and to request clarification when needed.

Possesses basic clerical and data entry skills.

Able to perform basic mathematical calculations.

Able to recognize and attend to important details with accuracy and efficiency.

Able to communicate clearly and convey necessary information.

Able to converse and write effectively in English and and a local language.

Able to create and conduct formal presentations.

Able to negotiate skillfully, promote/sell ideas persuasively, and close transactions with mutually beneficial results.

Possesses strong organizational and time management skills, driving tasks to completion.

Able to constructively work under stress and pressure when faced with high workloads and deadlines.

Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.

Able to work independently with minimum supervision.

Able to maintain confidentiality of sensitive information

Able to build solid, effective working relationships with others.

Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.

Able to quickly learn new systems and technology.

Able to use relevant computer system applications at a basic level.

Working Conditions:

Distribution center environment may include:exposure to extreme temperatures; high noise levels; high places; wet and/or humid conditions; and outside weather conditions

Occasional non-standard work hours or overtime as business requires.

On-call availability required as necessary.

Professional, office environment.

Frequent Travel Required (50%).

Key Skills

What’s In It For You?

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.

Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.

Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.

Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.

Make the Most of our Global Organization : Network with other new co-workers within your first 30 days through our onboarding program.

Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don’t meet every single requirement? Apply anyway.

At Tech Data, a TD SYNNEX Company, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!

We are an equal opportunity employer and committed to building a diverse team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment based on merit, without regard to race, colour, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law. To support our diversity and inclusion efforts, we may ask for voluntary gender disclosure information. This data will be used solely to improve our hiring practices and ensure fair treatment for all candidates. 

Overview

Summary

The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs. The Senior Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the architecture and the value proposition. Additionally, this position is able to explain, position and justify costs related to ConvergeOne’s solutions.

Responsibilities

Essential Functions

Serves as the subject matter expert in a key area such as:5x4 (Collab, Customer Experience, Security, Data Center, Enterprise Networking), (Cloud, Managed Services, Professional Services, Maintenance)CiscoGenesysAvayaMicrosoft

Works with Business and IT Leaders to identify customer needs, issues and interests to formulate a strategy that will achieve business objectives

Provides solution consulting, technical architecture and sales support for account opportunities

Provides live demonstrations for customers and sales teams

Develops and maintains technical competency and related certifications for all core products and solutions areas

Performs Strategic Road-mapping Sessions with customers

Participates in User Groups and Conferences as required

May publish content to the Public sphere as it pertains to area of expertise (Social Media, Linked In, White Papers, etc.)

Keeps current on industry changes, participates when possible in organizations directly involved with SME products and services, and continually works to improve techniques and sales knowledge

Provides timely and accurate deliverables to customers including statements of work and product architectures

Participates in Solution Deliverables at the direction of the Solution ArchitectThese could include:Participating in Discovery and Documentation of Business Requirements specific to area of expertise which may include ROI and TCO modelsAssuming responsibility for 3rd Party Quotes and SOW language for area of expertiseProviding relevant Statement of Work Language to Solution Architect resources and Guidance around content flowParticipating in Solution/Delivery Assurance and Services Handoff Meetings

Ensures productive relationships with manufacturer technical peers

Assumes responsibility of being dedicated to Top Accounts or Top Account Managers as needed

Qualifications

Required Qualifications (Specific to domain expertise)

7-10 years in Collaboration and Customer Experience

Broad and general knowledge of Collaboration, Customer Experience and Infrastructure

Strong expertise in Cisco Collab, Avaya Collab, Microsoft and other Collaboration/Customer Experience solutions

Subject matter expertise related to SIP and Cloud based Services and architectures

Must have a good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, firewall traversals and VoIP

Knowledge of ancillary technologies that help govern IP-based collaboration: firewalls, routers, MPLS networks, media relays, reverse proxies, etc.

Required Qualifications

Proficient at all Microsoft Office products; Outlook, Word, Excel, PowerPoint, Visio and SharePoint

Excellent presentation skills

Exceptional customer facing skills

Excellent verbal and written communication skills

Excellent relationship and collaboration skills

Certifications or equivalent experience in area of focus

Ability to work independently with minimal direction resulting in an accurate solution architecture for the client

Able to manage multiple simultaneous work assignments

Ability to communicate with all levels, including executive levels, in customers and partners, and bridge the gap between business users and information technology

Accustomed to working in virtual office environment

Additional Information

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Azure Support Engineer - Job Description**
Are you passionate about cloud technology and solving complex technical problems? As an Azure Support Engineer, you will be at the forefront of helping customers embrace Microsoft's cloud platform. You'll play a critical role in delivering world-class technical support, ensuring customer satisfaction, and contributing to Microsoft's leadership in the cloud space.
Microsoft Cloud Culture
At Microsoft, our cloud philosophy is built on the following core principles:
- Cloud Focus: The future is in the cloud for our customer's and Products.
- Cloud Speed: Cloud services evolve rapidly; we embrace the change and adapt continuous learning through regular readiness.
- Cloud Ownership: We own the Azure Cloud Platform service stack end-to-end and are accountable for its reliability.
- One Microsoft: Cross-team collaboration is essential-boundaries should never hinder support and customer experience.
- Cloud Evangelism: we empower customers on how cloud adoption can solve specific business challenges and act as a bridge between business needs and cloud capabilities.
Inspiring engineers to adopt modern cloud-native tools and architectures and encourage innovation and continuous learning in cloud technologies.
**Qualifications**
**As an Azure Support Engineer, you will:**
- Own, troubleshoot, and resolve complex customer technical issues on the Azure platform.
- Deliver consistent, high-quality support experiences aligned with CPE (Customer and Partner Experience) goals and response time SLAs.
- Analyze, diagnose, and resolve issues involving infrastructure, networking, virtualization, identity, and platform services.
- Collaborate across teams (Product Group, Engineering, CSS, Field, etc.) and swarm effectively on critical cases.
- Create, manage, and escalate incident and problem management requests as needed.
- Identify process, tooling, or training gaps and propose improvements for better issue resolution.
- Support readiness efforts by engaging with internal training programs, mentoring, and contributing to knowledge-sharing.
- Participate in or lead community-building efforts around specific technologies or workloads.
- Contribute to automation, self-help content, and case deflection initiatives.
- Ability to handle high-pressure situations with professionalism and empathy. 
**Technical Skills and Qualifications**
**Required:**
- Excellent written and verbal communication skills in English.
- Strong understanding of TCP/IP protocols and the OSI model.
- Experience with Infrastructure and Network Administration.
- Deep troubleshooting knowledge in large-scale networking environments.
- Familiarity with tools such as Wireshark, Network Monitor, or Message Analyzer.
- Awareness of Public, Private, and Hybrid Cloud models.
- Experience with Windows and/or Linux operating systems.
- Understanding of Virtualization and Software-Defined Networking (SDN) technologies.
- Understanding of protocols and services such as VPN, IPsec, DHCP, DNS, HTTP/S, MPLS, BGP, Layer 2/3, etc.
- Knowledge of Proxy, Firewall configurations, and security principles.
**Preferred / Beneficial:**
- Hands-on knowledge of Azure Platform services (e.g., VM, VNet, NSG, Load Balancer, VPN).
- Familiarity with deployment and support of cloud-native applications and Azure DevOps pipelines.
- Prior experience in technical support or consulting roles in enterprise environments.
- Certifications such as AZ-104, AZ-700, AZ-305, or equivalent
___
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Work is reviewed periodically based on a set of defined procedures or precedence.
+ Normally receives general instruction on work and new assignments.
+ Learns to use professional concepts.
**Problem solving:**
+ Applies knowledge and basic problem-solving techniques to define and resolve problems.
+ Works on problems of limited scope.
**Interaction:**
+ Exchanges standard/basic information with colleagues and immediate line manager/team leader.
+ Develops stable working relationships internally.
**Accountability:**
+ Determines a course of action based on guidelines and standard practices and procedures.
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

• Hands-on experience with at least five of the key compute, network, storage, security services, and their components – VM (Windows & Linux), VNet, Configuring NSGs, and Route tables, App Gateway, Express Route, Scale sets, Azure Databricks, AKS, ASE, ANF, WAF, RBAC model, log analytics, CRP, AFD etc.
• Hands-on experience in PowerShell scripting is preferred.
• Strong troubleshooting experience in distributed environments, Azure.
• Hands-on experience in ServiceNow is preferred.
• The candidate must have excellent communication skills and should be able to articulate thoughts, ideas, solutions very clearly.
• Candidate must be proactive, flexible & quick learner, working independently with limited oversight and guidance.

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems and restoring service to clients.

The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.

The Networking Managed Services Engineer (L2) may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

Proactively monitors the work queues.

Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.

Updates tickets with resolution tasks performed.

Identifies, investigates, analyzes issues and errors prior to or when they occur, and log all such incidents in a timely manner.

Captures all required and relevant information for immediate resolution.

Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.

Communicates with other teams and clients for extending support.

Executes changes with clear identification of risks and mitigation plans to be captured into the change record.

Follows the shift handover process highlighting any key tickets to be focused on along with a handover of upcoming critical tasks to be carried out in the next shift.

Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.

Works with automation teams for effort optimization and automating routine tasks.

Coaches Service Desk and L1 teams for technical and behavioural skills.

Establishes monitoring for client infrastructure.

Identifies problems and errors before they impact a client’s service.

Leads and manages all initial client escalation for operational issues.

Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.

Ensures all changes are carried out with proper change approvals.

Plans and executes approved maintenance activities.

Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.

Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.

May also contribute to / support on project work as and when required.

May work on implementing and delivering Disaster Recovery functions and tests.

Performs any other related task as required.

Knowledge and Attributes:

Ability to communicate and work across different cultures and social groups.

Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.

Ability to maintain a positive outlook at work.

Ability to work well in a pressurized environment.

Ability to work hard and put in longer hours when it is necessary.

Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.

Ability to adapt to changing circumstances.

Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.

Additional skills proficiency such as (but not limited to) -Pulse Secure SSL VPN / Virtual Juniper, Palo Alto, Fortinet Firewalls / Cisco Nexus switches, ASR and ISR routers / Cisco ACS, ISE / Meraki switches and access points / Enterprise network architecture / Common routing protocols: BGP,OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor

Academic Qualifications and Certifications:

Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).

CCNP or equivalent certification.

Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role).

Required Experience:

Moderate level of relevant managed services experience.

Moderate level knowledge in ticketing tools preferably Service Now.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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