Business Process Improvement Officer

Mumbai, Maharashtra John Cockerill

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Job Description

**Key Responsibilities**

Under the responsibility of the Business Improvement Manager and in support of the project and business stakeholders, you will be responsible to:
**PMO & Performances**
- Implement Policies, Essentials, Standards and Tools (PEST) defined by John Cockerill Energy Solutions’ PMO.
- Maintain and improve PEST to ensure that they are aligned with operational efficiency and projects requirements.
- Oversee continuous improvement deployment.
- Detect and record each deviation, support with improvement solutions, and run corrective actions until full completion and trace results.
- Develop, design, and implement dashboards and metrics to monitor operational efficiency and prepare weekly and/or monthly KPI to ensure that requirements and expected performances are met.
- Monitor project execution phase though KPI and dashboards with all stakeholders according to project and contract requirements.
- Develop and present lessons learned to operational teams and maintain progress.

**QMS**
- Implement all relevant procedures described in the QMS.
- Support to the deployment of QMS infrastructure according to the requirements and specifications requested by John Cockerill Energy Solutions as well as international standards (ISO 9001:2015, ISO 14001:2015, etc).
- Control day-to-day operations including auditing, meetings, training and updating documents and records for all aspects of the systems.
- Review on a regular basis processes and procedures to ensure their alignment with business needs.
- Evaluate and analyse quality issues if needed and introduce corrective and preventive actions.
- Handle and trace internal customers complaints to ensure that they are well resolved and closed
- Develop, implement, and manage key performance indicators (KPIs) for each area of responsibility. Develop, implement, and monitor continuous improvement plan with stakeholders based on business needs.
- Support John Cockerill Energy Solutions during audits and certifications.
- Ensure corrective actions are undertaken to address nonconformities.

**HSE**
- Support to the deployment of the safe working practices and potential changes.
- Keep up to date and ensure compliance with local and national H&S laws and regulations.
- Ensuring that equipment is installed correctly/safely.
- Undertaking risk assessments.
- Identifying potential hazards.
- Determining ways of reducing risks.
- Organising/attending health and safety meetings.
- Compiling statistics for John Cockerill Energy Solutions.
- Organizing health and safety training courses for local workforce
- Investigating/recording incidents, accidents, complaints,
- Support to the implementation of internal health and safety policies/strategies.
- Conduct risk assessments of processes and tasks for the office.

The above-mentioned responsibilities are not an exhaustive list of job requirements. The Business Improvement Officer may be asked, depending on the business needs and its resource, to carry out other activities related to his/her skills and expertise.

**Education & Experience**
- 3-5 years relevant experience preferably within an engineering and project execution context.
- Bachelor’s degree in a Quality, health, safety, or environmental field of study or Master of Engineering and/or Business Administration.

**Background, Skills and Competencies**
- Experience of a PMO function within project execution phase.
- Understanding of local HSE regulations.
- Understanding of process and procedures development, implementation, and management.
- Ability to maintain strong relationships with people.
- Ability of understanding and analysing complex problems and problems solving.
- Excellent command of English (oral and written) with the ability to communicate across all levels in the organisation.
- Strong communication skills.
- Strong interpersonal skills
- Encourage a culture of excellence through continuous improvement.
- Proficient in MS 365 (Words, Excel, PowerPoint, Sharepoint 2013 and Online, Teams) and Business Intelligence solutions (Power BI, SAP BO ).
- Lean Six Sigma and/or Project Management (PMP, PRINCE2.) certified would be a plus
- Understanding of ISO14001:2015 / ISO 9001:2015 / ISO 45001:2018 would be an advantage.
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Business Process Architect

Mumbai, Maharashtra Colgate-Palmolive

Posted 6 days ago

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Job Description

No Relocation Assistance Offered
Job Number #167819 - Mumbai, Maharashtra, India
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Brief introduction - Role Summary/Purpose:**
+ Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
+ The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
+ The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
+ Ability to capture the requirements related to business problems and transform that into a solution design.
**Responsibilities:**
+ This position is for an Individual contributor who would be responsible for the following
+ Deliver day to day application support including response to emergencies (24x7)
+ Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
+ Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
+ Enforce global governance, project steps & documentation
+ Ability to independently connect with business to understand the requirement and recommend a suitable solution
+ Ability to function as support coordinator balancing resource loads, tracking SLA progress
+ Ability to craft functional specifications for developers for specific custom developments
+ Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
+ Mentor and coach junior developer resources
**Required Qualifications:**
+ Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
+ Strong oral & written communication skills
+ Ability to identify, analyze, and resolve problems logically
+ Ability to seek and identify root cause
+ Should be flexible and adaptable to new technologies.
**Preferred Qualifications:**
+ Experience in the SAP S/4 Hana environment for Finance applications.
+ Having domain experience of working in manufacturing organization
+ Experience on Material Ledger / Actual Costing is desirable
+ Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage
+ Knowledge in ABAP debugging would be an added advantage
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
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Business Process Architect

Mumbai, Maharashtra Accenture

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Job Description

Project Role : Business Process Architect
Project Role Description : Analyze and design new business processes to create the documentation that guides the implementation of new processes and technologies. Partner with the business to define product requirements and use cases to meet process and functional requirements. Participate in user and task analysis to represent business needs.
Must have skills : Service Assurance, Tech Solution Architecture
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time educationBE or any equivalent

Summary: As an Integration Architect, you will design, build, and configure end-to-end (E2E) integration solutions for telecom and service providers, focusing on Telecom Inventory and Order Management. You will ensure seamless integration of telecom systems, including inventory management, order management, provisioning, and activation, maintaining high standards of performance, scalability, and security. Your typical day will involve collaborating with cross-functional teams to understand requirements, drafting integration designs, and optimizing interactions between various systems. Roles & Responsibilities: - Design and architect E2E integration solutions addressing telecom-specific requirements. - Collaborate with cross-functional teams to ensure seamless integration of systems, applications, and databases across multiple platforms. - Lead and manage integration projects from initiation to completion, ensuring alignment with business objectives and successful delivery. - Optimize interactions between order management, inventory systems, fulfillment platforms, and other OSS/BSS components. - Define and enforce best practices for API management, system integration, and orchestration of telecom services. - Conduct performance analysis to ensure system integration designs can scale and meet increasing demand. - Work closely with development teams to understand source code, assist in troubleshooting, and create efficient integration designs. - Lead, mentor, and provide guidance to junior integration architects and technical teams on complex integration challenges. Professional & Technical Skills: - Must Have Skills: Proven experience in telecom industry integration, especially in inventory management, order management, and service fulfillment. - Strong understanding of OSS/BSS, API management, and integration tools. - Experience in designing large-scale, complex integration solutions for telecom systems. - Good To Have Skills: Ability to work effectively with cross-functional teams and communicate technical concepts clearly. - Excellent problem-solving and analytical skills with a focus on performance optimization and scalability. - Recommendation: Strong leadership skills with the ability to mentor junior team members. Additional Information: - The candidate should have a minimum of 3 years of experience in telecom industry integration. - This position is based at our Bengaluru office / any office. - A 15 years full-time education is required.15 years full time education BE or any equivalent

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at

Equal Employment Opportunity Statement


All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

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Business Process Architect

Mumbai, Maharashtra Colgate-Palmolive Company

Posted today

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Job Description

No Relocation Assistance Offered
Job Number #167819 - Mumbai, Maharashtra, India

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
 

Brief introduction - Role Summary/Purpose:

  • Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security  Engineer will work closely with the GSSO FI team , cross functional team, SSO’s and CBS and business users across the globe. 
  • The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
  • The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
  • Ability to capture the requirements related to business problems and transform that into a solution design.

Responsibilities:

  • This position is for an Individual contributor who would be responsible for the following
  • Deliver day to day application support including response to emergencies (24x7)
  • Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
  • Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
  • Enforce global governance, project steps & documentation
  • Ability to independently connect with business to understand the requirement and recommend a suitable solution
  • Ability to function as support coordinator balancing resource loads, tracking SLA progress
  • Ability to craft  functional specifications for developers for specific custom developments
  • Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work 
  • Mentor and coach junior developer resources

Required  Qualifications:

  • Any Bachelor’s Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA

  • Strong oral & written communication skills

  • Ability to identify, analyze, and resolve problems logically 

  • Ability to seek and identify root cause

  • Should be flexible and adaptable to new technologies.

Preferred Qualifications:

  • Experience in the SAP S/4 Hana environment for Finance applications.

  • Having domain experience of working in manufacturing organization

  • Experience on Material Ledger / Actual Costing is desirable

  • Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage

  • Knowledge in ABAP debugging would be an added advantage


Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives  to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

#LI-Hybrid

This advertiser has chosen not to accept applicants from your region.

Business Process Management Specialist

Mumbai, Maharashtra House of Shipping

Posted 9 days ago

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Job Description

Company Brief

“House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.


Currently House of Shipping is looking to identify a high caliber on behalf of our client, a leading global container liner company, for the position of Business Process Management Specialist.


This position is an on-site position for Mumbai.


Background and experience:

  • Process Improvement/Project Management experience is preferred
  • Minimum 3 -5 years of working experience in Ocean Carrier is preferred
  • Knowledge of Shipping would be an advantage
  • Knowledge in Process Improvement would be an advantage
  • Knowledge of SAP capabilities or system implementation would be an advantage.


Job purpose

  • The Regional team responsible to evaluate, measures, monitor and control the business process and ensure the outcome align with the Organization strategic goals. This role is also to support the organisation to achieve Operational Excellence of System Implementation.


Main tasks and responsibilities

  • Analyze current business process and workflows and identify areas for improvement
  • Engage with various stakeholders to gather business requirement and proposed solution in liaison with HQ Business Process Management and Regional Managing Director.
  • Driving business process performance and collaborate with key stakeholders to identify bottlenecks, recommend solution and drive continuous optimization
  • Co-lead Global Project Implementation
  • Monitoring the successful of onboarding of new agency within the region
  • Serve as the point of contact for respective region covering process and SAP related tasks/ communication.
  • Provide first-level guidance regarding SAP issue and coordinate for enhancement with SAP Implementation Manager
  • Facilitate Process Management and System related training
  • Secure Business Continuity
  • Sharing of best practices across the organization


Competencies and skills:

  • Time management and organizational skills
  • Analytical, numerical, and problem-solving skills when under pressure with tight work deadlines
  • Effective communication and stakeholder management skills to collaborate
  • Ability to train others
  • Good excel skills


Education requirements:

Bachelor or higher, good computer skills (intimate knowledge of SAP is an advantage), MS Office - Excel)

This advertiser has chosen not to accept applicants from your region.

Business Process Automation Specialist

Mumbai, Maharashtra Neysa

Posted 9 days ago

Job Viewed

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Job Description

About team NEYSA

Neysa is founded by a team which has nurtured a multi-million-dollar business from its inception and grown it to be the best in its industry. We are problem solvers at heart, and we get our kicks when our ideas are out there, taking a crack in the real world. Never accepting the status quo, we have always pushed the boundaries of what is possible. And changed our lives, the people we work with and the community in which we operate.


Job Overview

We are seeking a dynamic and highly skilled Business Automation to spearhead our business process automation initiatives. The ideal candidate will lead the design, development, and implementation of automation solutions across key business functions, including, but not limited to Finance, CRM, HRMS platforms . You will be responsible for driving high quality and automated system integrations, enhancing operational efficiency, and fostering innovation through automation, ensuring seamless end-to-end processes across the organization.

As a vital team member, you will be responsible for identifying the areas of improvement in current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. The role will involve collaborating with cross-functional teams to identify automation opportunities, streamline workflows, and ensure alignment with the company’s overall business objectives.


Key Responsibilities

  1. Strategy & Vision for Business Automation
  • Align automation initiatives with organizational goals to improve operational efficiency, cost savings, and employee productivity.
  • Drive continuous improvements in automation technologies and methodologies, leveraging best practices and innovative tools.
  1. System Integration and Tool Management
  • Contribute in the selection, integration, and optimization of business automation tools.
  • Ensure seamless integration between disparate systems (CRM, HRMS, ERP, Finance, etc.), leveraging API-based, middleware, or cloud integration solutions.
  • Collaborate with IT teams to ensure tools are securely deployed, scalable, and meet performance requirements.
  1. Process Automation & Optimization
  • Analyzing existing business processes to identify areas suitable for automation, designing efficient workflows, and developing automation solutions.
  • Identify, design, and implement automation solutions for business processes, such as lead generation, employee onboarding, payroll, invoicing, and financial reporting.
  • Work along with business, operations, engineering, support functions and vendors in enabling definition/ refinement/ optimisation of processes to deliver business efficiencies and systems efficiencies.
  1. Cross-Functional Collaboration & Stakeholder Management
  • Work closely with departments like Finance, HR, IT, Sales, and Operations to understand their needs and translate them into automated solutions.
  • Facilitate workshops and brainstorming sessions with business and technical teams to identify opportunities for automation and system improvements.
  1. Process Documentation & Training
  • Provide training and support to team members on new processes and best practices.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Develop training programs and materials to help employees adapt to new automation tools and processes.
  • Foster a culture of innovation and continuous improvement within the organization.
  1. Compliance, Security & Risk Management
  • Ensure automation solutions comply with relevant regulations and industry standards.
  • Work with security teams to ensure automation processes adhere to data protection and cybersecurity best practices.
  • Monitor and manage risks associated with automation projects, including data integrity, system downtimes, and operational disruptions.


Required Qualifications & Experience

  • Education :
  • Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
  • Experience :
  • At least 3 -7 years of experience in business process automation, systems integration, or related roles, and in leading teams and major process, applications transformation programs in any services category
  • Proven track record of systems integration (using APIs, middleware, or integration platforms).
  • Prior experience working on Enterprise Applications Integration will be a plus, in addition to updated know-how on information security issues.
  • Experience across the complete system lifecycle – design, architecture, development, testing, release, implementation, maintenance; and proven ability to manage performance, scalability, and enterprise-wide deployment issues.
  • In-depth knowledge of Finance , CRM , HRMS applications / platforms
  • Technical Skills :
  • Deep understanding of APIs, and SaaS integration techniques.
  • Proficiency in automation tools and technologies, scripting languages, and database management.
  • Knowledge of programming languages (e.g., Python, JavaScript) is a plus for technical troubleshooting.
  • Familiarity with tools like ZOHO, Power automate, Power Bi, will be advantage.
  • Soft Skills :
  • Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams.
  • Strong leadership and people management capabilities, including mentoring and developing team members.
  • Analytical mindset with strong problem-solving and critical-thinking skills.


Preferred Skills

  • Previous experience in finance transformation or enterprise resource planning (ERP) systems integration.
  • Knowledge of agile project management methodologies and tools (e.g., Jira, Trello).
This advertiser has chosen not to accept applicants from your region.

Business Process Automation Specialist

Mumbai, Maharashtra Neysa

Posted today

Job Viewed

Tap Again To Close

Job Description

About team NEYSA
Neysa is founded by a team which has nurtured a multi-million-dollar business from its inception and grown it to be the best in its industry. We are problem solvers at heart, and we get our kicks when our ideas are out there, taking a crack in the real world. Never accepting the status quo, we have always pushed the boundaries of what is possible. And changed our lives, the people we work with and the community in which we operate.

Job Overview
We are seeking a dynamic and highly skilled Business Automation to spearhead our business process automation initiatives. The ideal candidate will lead the design, development, and implementation of automation solutions across key business functions, including, but not limited to Finance, CRM, HRMS platforms . You will be responsible for driving high quality and automated system integrations, enhancing operational efficiency, and fostering innovation through automation, ensuring seamless end-to-end processes across the organization.
As a vital team member, you will be responsible for identifying the areas of improvement in current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. The role will involve collaborating with cross-functional teams to identify automation opportunities, streamline workflows, and ensure alignment with the company’s overall business objectives.

Key Responsibilities
Strategy & Vision for Business Automation
Align automation initiatives with organizational goals to improve operational efficiency, cost savings, and employee productivity.
Drive continuous improvements in automation technologies and methodologies, leveraging best practices and innovative tools.
System Integration and Tool Management
Contribute in the selection, integration, and optimization of business automation tools.
Ensure seamless integration between disparate systems (CRM, HRMS, ERP, Finance, etc.), leveraging API-based, middleware, or cloud integration solutions.
Collaborate with IT teams to ensure tools are securely deployed, scalable, and meet performance requirements.
Process Automation & Optimization
Analyzing existing business processes to identify areas suitable for automation, designing efficient workflows, and developing automation solutions.
Identify, design, and implement automation solutions for business processes, such as lead generation, employee onboarding, payroll, invoicing, and financial reporting.
Work along with business, operations, engineering, support functions and vendors in enabling definition/ refinement/ optimisation of processes to deliver business efficiencies and systems efficiencies.
Cross-Functional Collaboration & Stakeholder Management
Work closely with departments like Finance, HR, IT, Sales, and Operations to understand their needs and translate them into automated solutions.
Facilitate workshops and brainstorming sessions with business and technical teams to identify opportunities for automation and system improvements.
Process Documentation & Training
Provide training and support to team members on new processes and best practices.
Create process documentation and guidelines, including standard operating procedures and workflow diagrams.

Develop training programs and materials to help employees adapt to new automation tools and processes.
Foster a culture of innovation and continuous improvement within the organization.
Compliance, Security & Risk Management
Ensure automation solutions comply with relevant regulations and industry standards.
Work with security teams to ensure automation processes adhere to data protection and cybersecurity best practices.
Monitor and manage risks associated with automation projects, including data integrity, system downtimes, and operational disruptions.

Required Qualifications & Experience
Education :
Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
Experience :
At least 3 -7 years of experience in business process automation, systems integration, or related roles, and in leading teams and major process, applications transformation programs in any services category
Proven track record of systems integration (using APIs, middleware, or integration platforms).
Prior experience working on Enterprise Applications Integration will be a plus, in addition to updated know-how on information security issues.
Experience across the complete system lifecycle – design, architecture, development, testing, release, implementation, maintenance; and proven ability to manage performance, scalability, and enterprise-wide deployment issues.
In-depth knowledge of Finance , CRM , HRMS applications / platforms
Technical Skills :
Deep understanding of APIs, and SaaS integration techniques.
Proficiency in automation tools and technologies, scripting languages, and database management.
Knowledge of programming languages (e.g., Python, JavaScript) is a plus for technical troubleshooting.
Familiarity with tools like ZOHO, Power automate, Power Bi, will be advantage.
Soft Skills :
Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams.
Strong leadership and people management capabilities, including mentoring and developing team members.
Analytical mindset with strong problem-solving and critical-thinking skills.

Preferred Skills
Previous experience in finance transformation or enterprise resource planning (ERP) systems integration.
Knowledge of agile project management methodologies and tools (e.g., Jira, Trello).
This advertiser has chosen not to accept applicants from your region.
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Business Process Management Specialist

Mumbai, Maharashtra House of Shipping

Posted 9 days ago

Job Viewed

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Job Description

Company Brief
“House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is looking to identify a high caliber on behalf of our client, a leading global container liner company, for the position of Business Process Management Specialist.

This position is an on-site position for Mumbai.

Background and experience:
Process Improvement/Project Management experience is preferred
Minimum 3 -5 years of working experience in Ocean Carrier is preferred
Knowledge of Shipping would be an advantage
Knowledge in Process Improvement would be an advantage
Knowledge of SAP capabilities or system implementation would be an advantage.

Job purpose
The Regional team responsible to evaluate, measures, monitor and control the business process and ensure the outcome align with the Organization strategic goals. This role is also to support the organisation to achieve Operational Excellence of System Implementation.

Main tasks and responsibilities

Analyze current business process and workflows and identify areas for improvement
Engage with various stakeholders to gather business requirement and proposed solution in liaison with HQ Business Process Management and Regional Managing Director.
Driving business process performance and collaborate with key stakeholders to identify bottlenecks, recommend solution and drive continuous optimization
Co-lead Global Project Implementation
Monitoring the successful of onboarding of new agency within the region
Serve as the point of contact for respective region covering process and SAP related tasks/ communication.
Provide first-level guidance regarding SAP issue and coordinate for enhancement with SAP Implementation Manager
Facilitate Process Management and System related training
Secure Business Continuity
Sharing of best practices across the organization

Competencies and skills:
Time management and organizational skills
Analytical, numerical, and problem-solving skills when under pressure with tight work deadlines
Effective communication and stakeholder management skills to collaborate
Ability to train others
Good excel skills

Education requirements:
Bachelor or higher, good computer skills (intimate knowledge of SAP is an advantage), MS Office - Excel)
This advertiser has chosen not to accept applicants from your region.

Business Process Outsourcing (BPO)

Mumbai, Maharashtra Wings Global Services

Posted today

Job Viewed

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Job Description

Company Overview

Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.


Job Overview

We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.


Qualifications and Skills

  • Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
  • Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
  • Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
  • Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
  • Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
  • Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
  • Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
  • Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.


Roles and Responsibilities

  • Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
  • Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
  • Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
  • Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
  • Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
  • Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
  • Contribute to the development and execution of strategic communication plans to support process updates and changes.
  • Assist in data analytics activities to derive actionable insights and support business decision-making processes.
This advertiser has chosen not to accept applicants from your region.

Business Process Automation Specialist

Mumbai, Maharashtra Neysa

Posted today

Job Viewed

Tap Again To Close

Job Description

About team NEYSA

Neysa is founded by a team which has nurtured a multi-million-dollar business from its inception and grown it to be the best in its industry. We are problem solvers at heart, and we get our kicks when our ideas are out there, taking a crack in the real world. Never accepting the status quo, we have always pushed the boundaries of what is possible. And changed our lives, the people we work with and the community in which we operate.


Job Overview

We are seeking a dynamic and highly skilled Business Automation to spearhead our business process automation initiatives. The ideal candidate will lead the design, development, and implementation of automation solutions across key business functions, including, but not limited to Finance, CRM, HRMS platforms . You will be responsible for driving high quality and automated system integrations, enhancing operational efficiency, and fostering innovation through automation, ensuring seamless end-to-end processes across the organization.

As a vital team member, you will be responsible for identifying the areas of improvement in current business processes, developing and implementing new strategies and technologies, and collaborating with stakeholders to ensure alignment and successful adoption of the new procedures. The role will involve collaborating with cross-functional teams to identify automation opportunities, streamline workflows, and ensure alignment with the company’s overall business objectives.


Key Responsibilities

  1. Strategy & Vision for Business Automation
  • Align automation initiatives with organizational goals to improve operational efficiency, cost savings, and employee productivity.
  • Drive continuous improvements in automation technologies and methodologies, leveraging best practices and innovative tools.
  1. System Integration and Tool Management
  • Contribute in the selection, integration, and optimization of business automation tools.
  • Ensure seamless integration between disparate systems (CRM, HRMS, ERP, Finance, etc.), leveraging API-based, middleware, or cloud integration solutions.
  • Collaborate with IT teams to ensure tools are securely deployed, scalable, and meet performance requirements.
  1. Process Automation & Optimization
  • Analyzing existing business processes to identify areas suitable for automation, designing efficient workflows, and developing automation solutions.
  • Identify, design, and implement automation solutions for business processes, such as lead generation, employee onboarding, payroll, invoicing, and financial reporting.
  • Work along with business, operations, engineering, support functions and vendors in enabling definition/ refinement/ optimisation of processes to deliver business efficiencies and systems efficiencies.
  1. Cross-Functional Collaboration & Stakeholder Management
  • Work closely with departments like Finance, HR, IT, Sales, and Operations to understand their needs and translate them into automated solutions.
  • Facilitate workshops and brainstorming sessions with business and technical teams to identify opportunities for automation and system improvements.
  1. Process Documentation & Training
  • Provide training and support to team members on new processes and best practices.
  • Create process documentation and guidelines, including standard operating procedures and workflow diagrams.
  • Develop training programs and materials to help employees adapt to new automation tools and processes.
  • Foster a culture of innovation and continuous improvement within the organization.
  1. Compliance, Security & Risk Management
  • Ensure automation solutions comply with relevant regulations and industry standards.
  • Work with security teams to ensure automation processes adhere to data protection and cybersecurity best practices.
  • Monitor and manage risks associated with automation projects, including data integrity, system downtimes, and operational disruptions.


Required Qualifications & Experience

  • Education :
  • Bachelor’s or Master’s degree in Business Administration, Computer Science, Information Technology, Engineering, or a related field.
  • Experience :
  • At least 3 -7 years of experience in business process automation, systems integration, or related roles, and in leading teams and major process, applications transformation programs in any services category
  • Proven track record of systems integration (using APIs, middleware, or integration platforms).
  • Prior experience working on Enterprise Applications Integration will be a plus, in addition to updated know-how on information security issues.
  • Experience across the complete system lifecycle – design, architecture, development, testing, release, implementation, maintenance; and proven ability to manage performance, scalability, and enterprise-wide deployment issues.
  • In-depth knowledge of Finance , CRM , HRMS applications / platforms
  • Technical Skills :
  • Deep understanding of APIs, and SaaS integration techniques.
  • Proficiency in automation tools and technologies, scripting languages, and database management.
  • Knowledge of programming languages (e.g., Python, JavaScript) is a plus for technical troubleshooting.
  • Familiarity with tools like ZOHO, Power automate, Power Bi, will be advantage.
  • Soft Skills :
  • Excellent communication and interpersonal skills with the ability to collaborate with cross-functional teams.
  • Strong leadership and people management capabilities, including mentoring and developing team members.
  • Analytical mindset with strong problem-solving and critical-thinking skills.


Preferred Skills

  • Previous experience in finance transformation or enterprise resource planning (ERP) systems integration.
  • Knowledge of agile project management methodologies and tools (e.g., Jira, Trello).
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