29 Process Improvements jobs in Mumbai
Business Process Architect

Posted 14 days ago
Job Viewed
Job Description
Job Number #167819 - Mumbai, Maharashtra, India
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Brief introduction - Role Summary/Purpose:**
+ Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
+ The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
+ The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
+ Ability to capture the requirements related to business problems and transform that into a solution design.
**Responsibilities:**
+ This position is for an Individual contributor who would be responsible for the following
+ Deliver day to day application support including response to emergencies (24x7)
+ Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
+ Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
+ Enforce global governance, project steps & documentation
+ Ability to independently connect with business to understand the requirement and recommend a suitable solution
+ Ability to function as support coordinator balancing resource loads, tracking SLA progress
+ Ability to craft functional specifications for developers for specific custom developments
+ Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
+ Mentor and coach junior developer resources
**Required Qualifications:**
+ Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
+ Strong oral & written communication skills
+ Ability to identify, analyze, and resolve problems logically
+ Ability to seek and identify root cause
+ Should be flexible and adaptable to new technologies.
**Preferred Qualifications:**
+ Experience in the SAP S/4 Hana environment for Finance applications.
+ Having domain experience of working in manufacturing organization
+ Experience on Material Ledger / Actual Costing is desirable
+ Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage
+ Knowledge in ABAP debugging would be an added advantage
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
Business Process Architect
Posted today
Job Viewed
Job Description
No Relocation Assistance Offered
Job Number #167819 - Mumbai, Maharashtra, India
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Brief introduction - Role Summary/Purpose:
- Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO’s and CBS and business users across the globe.
- The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
- The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
- Ability to capture the requirements related to business problems and transform that into a solution design.
Responsibilities:
- This position is for an Individual contributor who would be responsible for the following
- Deliver day to day application support including response to emergencies (24x7)
- Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
- Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
- Enforce global governance, project steps & documentation
- Ability to independently connect with business to understand the requirement and recommend a suitable solution
- Ability to function as support coordinator balancing resource loads, tracking SLA progress
- Ability to craft functional specifications for developers for specific custom developments
- Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
- Mentor and coach junior developer resources
Required Qualifications:
Any Bachelor’s Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
Strong oral & written communication skills
Ability to identify, analyze, and resolve problems logically
Ability to seek and identify root cause
Should be flexible and adaptable to new technologies.
Preferred Qualifications:
Experience in the SAP S/4 Hana environment for Finance applications.
Having domain experience of working in manufacturing organization
Experience on Material Ledger / Actual Costing is desirable
Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage
Knowledge in ABAP debugging would be an added advantage
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
#LI-Hybrid
Business Process Outsourcing (BPO)
Posted today
Job Viewed
Job Description
Company Overview
Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.
Job Overview
We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.
Qualifications and Skills
- Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
- Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
- Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
- Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
- Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
- Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
- Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
- Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.
Roles and Responsibilities
- Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
- Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
- Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
- Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
- Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
- Contribute to the development and execution of strategic communication plans to support process updates and changes.
- Assist in data analytics activities to derive actionable insights and support business decision-making processes.
Business Process Outsourcing (BPO)
Posted 13 days ago
Job Viewed
Job Description
Company Overview
Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.
Job Overview
We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.
Qualifications and Skills
- Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
- Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
- Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
- Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
- Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
- Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
- Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
- Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.
Roles and Responsibilities
- Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
- Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
- Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
- Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
- Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
- Contribute to the development and execution of strategic communication plans to support process updates and changes.
- Assist in data analytics activities to derive actionable insights and support business decision-making processes.
Specialist / Sr. Specialist, Business Process Architect

Posted 14 days ago
Job Viewed
Job Description
Job Number #167785 - Mumbai, Maharashtra, India
**Who We Are**
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
**Brief introduction - Role Summary/Purpose:**
Colgate-Palmolive is looking for an SAP FICO - Business process architect/Sr.Business Specialist to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
Ability to capture the requirements related to business problems and transform that into a solution design.
**Responsibilities:**
+ This position is for an Individual contributor who would be responsible for the following
+ SAP knowledge in Finance General accounting,Bank Accounting & Communication Management, Cash Management, Treasury & Risk management, Hedge Management,In-House cash, Accounts Payable & Receivable, Cash Application , Customer Master,Vendor Master, Business Partner, Integration with SD & MM.
+ Knowledge in ABAP debugging, Report Painter would be added advantage
+ Experience on S/4 Hana Account based PA, Material Ledger is must
+ Strong core process knowledge about manufacturing/ consumer based industry
+ Deliver day to day application support including response to emergencies (24x7)
+ Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
+ Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
+ Enforce global governance, project steps & documentation
+ Ability to independently connect with business to understand the requirement and recommend a suitable solution
+ Ability to function as support coordinator balancing resource loads, tracking SLA progress
+ Ability to craft functional specifications for developers for specific custom developments
+ Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
+ Mentor and coach junior developer resources
**Required Qualifications:**
+ Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
+ In depth knowledge any one area in General accounting, Accounts Receivable, SAP Banking, Treasury & Risk management integration to SAP accounting and payment would be an added advantage.
+ Business process knowledge in Customer invoice , Vendor Invoice, Payment, bank reconciliation, Month end process, costing.
+ Strong oral & written communication skills
+ Ability to identify, analyze, and resolve problems logically
+ Ability to seek and identify root cause
+ Should be flexible and adaptable to new technologies
**Preferred Qualifications:**
+ Working in the SAP S/4 Hana environment.
+ Exposure to Bank Accounting & Communication Management, Cash Management, Treasury & Risk management, Hedge Management,In-House cash
+ Having domain experience of working in manufacturing organization
**Our Commitment to Inclusion**
Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
**Equal Opportunity Employer**
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
#LI-Hybrid
Executive / Sr. Executive - Business Process & Controls
Posted today
Job Viewed
Job Description
About the role
As an executive Business Process & Controls, you will be associated with the Corporate Audit & Assurance team of GILAC.
Your primary responsibility will be to document the Standard Operating Procedures of all functions across the Group companies.
You will also be drafting the Delegation of Authority Matrices based on requirement.
Another major part of the role is to manage the Internal Financial Controls Framework which includes the following:
- Draft / refresh Risk and control matrices
- Manage the automated solution for testing of controls
Key Responsibilities
- Interact with business users and understand their processes in detail. Draft SOP s for each process with in-built controls
- Draft DOA s considering the control requirements and company policies
- Draft / revisit Risk and control matrices of all companies in line with the Companies Act requirement.
Who are we looking for?
Education:
Graduate from any stream (Science/ Commerce), CA Inter / ICWA Inter / MBA
Experience:
2-3 years of relevant experience
Skills:
Experienced in drafting SOP s, Delegation of Authority & Risk Control Matrix.
Should have good understanding of manufacturing processes
Good understanding of IT and accounting softwares, specially SAP
Ability to work on multiple projects simultaneously
Ready to travel across locations, both within and outside India
Senior Manager/ Associate Director - Business Process Optimization
Posted 6 days ago
Job Viewed
Job Description
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Business Process Optimization Manager with the University of the People.
INTRODUCTION:
University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation.
We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( TED talk )
UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!
UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.
OVERVIEW:
The University of the People is seeking an experienced and results-driven Senior Manager/Associate Director - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The SM/ AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.
This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
- Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
- Communicate the benefits and impacts of process improvements across the organization.
- Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
- Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
- Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
- Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
- Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
- Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
- Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
- Prepare and present detailed reports and recommendations to senior management.
- Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
- Provide guidance and support to team members on best practices and methodologies for process optimization.
- Identify and recommend technological solutions to automate and streamline business processes.
- Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
- Identify potential risks associated with process changes and develop mitigation strategies.
- Ensure all process improvements comply with relevant regulations, policies, and industry standards.
KEY COMPETENCIES
- 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
- Proven experience in leading and managing process optimization projects and cross-functional teams.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Proficiency in process mapping, data analysis, and project management software.
- Ability to work in a fast-paced environment and manage multiple processes simultaneously.
- High level of responsibility, organizational skills, and the ability to think strategically.
- Big advantage: Worked for a University/ Education/ Ed-tech organization.
QUALIFICATIONS:
- Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.
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Senior Manager/ Associate Director - Business Process Optimization
Posted 6 days ago
Job Viewed
Job Description
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Business Process Optimization Manager with the University of the People.
INTRODUCTION:
University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation.
We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( TED talk )
UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!
UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.
OVERVIEW:
The University of the People is seeking an experienced and results-driven Senior Manager/Associate Director - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The SM/ AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.
This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
- Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
- Communicate the benefits and impacts of process improvements across the organization.
- Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
- Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
- Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
- Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
- Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
- Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
- Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
- Prepare and present detailed reports and recommendations to senior management.
- Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
- Provide guidance and support to team members on best practices and methodologies for process optimization.
- Identify and recommend technological solutions to automate and streamline business processes.
- Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
- Identify potential risks associated with process changes and develop mitigation strategies.
- Ensure all process improvements comply with relevant regulations, policies, and industry standards.
KEY COMPETENCIES
- 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
- Proven experience in leading and managing process optimization projects and cross-functional teams.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Proficiency in process mapping, data analysis, and project management software.
- Ability to work in a fast-paced environment and manage multiple processes simultaneously.
- High level of responsibility, organizational skills, and the ability to think strategically.
- Big advantage: Worked for a University/ Education/ Ed-tech organization.
QUALIFICATIONS:
- Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.
Senior Manager/ Associate Director - Business Process Optimization
Posted 6 days ago
Job Viewed
Job Description
Vandey provides outsourced instructional services to institutions of higher education and is seeking a candidate to work for Vandey to serve in a full-time role as a Business Process Optimization Manager with the University of the People.
INTRODUCTION:
University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 137,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. Currently accredited by the DEAC, UoPeople is also a candidate for WSCUC accreditation.
We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world. See President Reshef’s TED talk when he announced the founding of the University.( TED talk )
UoPeople is an innovative university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced organization with remote teams all around the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you!
UoPeople is supported by the generosity of individuals and foundations, including the Gates, Hewlett, Ford Foundations, Foundation Hoffmann, and others. The University has been covered by the New York Times, BBC, NPR, Times Higher Education, US News and World Report, and more. President Reshef’s TED Talk and Nas Daily interview about the University have 30 million views combined.
OVERVIEW:
The University of the People is seeking an experienced and results-driven Senior Manager/Associate Director - Business Process Optimization (BPO) to lead and manage the optimization of business processes across our organization. The SM/ AD will play a critical role in identifying inefficiencies, implementing process improvements, and ensuring the successful delivery of optimized workflows. The AD will be self-starter, promoting the team, building stakeholder engagement and creating a small team under him/ her.
This position requires strong leadership, analytical abilities, and a deep understanding of process improvement methodologies.
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
ESSENTIAL FUNCTIONS/RESPONSIBILITIES:
- Lead the development and implementation of business process optimization strategies to drive efficiency, reduce costs, and improve overall performance.
- Collaborate with senior management to align process improvement initiatives with the organization’s strategic goals.
- Communicate the benefits and impacts of process improvements across the organization.
- Oversee the analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for improvement.
- Implement process mapping, data analysis, and workflow automation to optimize operations and enhance productivity.
- Lead continuous improvement initiatives using methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Manage multiple process optimization projects from inception to completion, ensuring timelines, budgets, and goals are met.
- Coordinate with cross-functional teams to ensure the successful execution and integration of optimized processes.
- Work closely with department heads and key stakeholders to understand their needs, challenges, and priorities.
- Facilitate workshops, meetings, and training sessions to ensure alignment and buy-in for process changes.
- Establish metrics and key performance indicators (KPIs) to measure the success of process optimization efforts.
- Monitor the effectiveness of implemented changes and make data-driven adjustments as needed.
- Prepare and present detailed reports and recommendations to senior management.
- Lead, mentor, and develop business process optimization specialist, fostering a culture of continuous improvement.
- Provide guidance and support to team members on best practices and methodologies for process optimization.
- Identify and recommend technological solutions to automate and streamline business processes.
- Collaborate with IT teams to implement new tools and systems that support process optimization efforts.
- Identify potential risks associated with process changes and develop mitigation strategies.
- Ensure all process improvements comply with relevant regulations, policies, and industry standards.
KEY COMPETENCIES
- 8+ years of experience in process optimization, business analysis, or a related role, with at least 2 years in a managerial position.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM.
- Proven experience in leading and managing process optimization projects and cross-functional teams.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- Excellent analytical and problem-solving skills, with a focus on data-driven decision-making.
- Proficiency in process mapping, data analysis, and project management software.
- Ability to work in a fast-paced environment and manage multiple processes simultaneously.
- High level of responsibility, organizational skills, and the ability to think strategically.
- Big advantage: Worked for a University/ Education/ Ed-tech organization.
QUALIFICATIONS:
- Bachelor’s degree in business administration, Operations Management, Industrial Engineering, or a related field.
- Strong knowledge of process improvement methodologies such as Lean, Six Sigma, or BPM (Business Process Management).
- Certification in Lean Six Sigma (Green Belt, Black Belt) or similar process improvement methodologies is a must.