4 Process Optimization jobs in Mumbai

Key responsibilities:

Drive end to end ownership of HR analytics agenda and projects covering PEC processes

Continuously identifies and recommend best practices for applying data mining to increase efficiency and effectiveness of the HR function

Develop dashboard for key impact areas in HR i.e. attrition, performance, talent and recruiting analytics

Lead the delivery of monthly and quarterly reporting that is required for executive leadership (Group Management Committee) and BU people leaders (BU MC/ HR Leadership)

Partner closely with internal HR tech team to design technology solution to collect, analyse and present data.

Builds consistent solution of automated reporting for GIG ensuring integration of all reporting tools/ HRIS systems (if any) for consistency / accurate time stamp of reporting and providing dynamic data reporting / analysis

To maintain consistent and documented compliance with all Data Integrity (DI), Quality and best practice requirements.

To support routine review and approval of process changes, deviations, OOS, action plans and CAPA.

To write, review and approve documentation including policies, SOPs and protocols.

To participate in root cause analysis investigations arising from deviations, OOS and complaints.

To support both internal and external audits including writing reports, agreeing CAPA and following these up as required.

To participate in all process and data audits, internal and external.

To review and approve risk assessments and validation documentation as required.

To assist in the development, collating and reporting of trends and key quality metrics.

Who are we looking for?

Education:

Bachelor s degree in any field

Experience:

Minimum of 1 year of experience in data analytics, CPI and related fields.

Skills:

Good communication and interpersonal skills

Good computer skills. (MS word, Excel, Powerpoint, etc.)

Priorities activities based on their impact and strategic importance.

Takes responsibility and monitors own performance.

Can articulate how their work feeds into projects.

Creates and exploits useful metrics.

Displays commitment and engagement to own work. Pursues everything with energy, drive and a need to finish, even when faced with setbacks or resistance.

Understands the value of establishing effective and supportive relationships, and collaborative working.

Actively listens, questions, and observes body language to understand communication from others.

Cultivates and maintains partnerships across all teams in PEC to deliver value for the business.

Presents complex issues/ data with a high level of clarity and impact, using the appropriate format and driving action.

Can write clearly and succinctly recommendations and messages that have the desired effect.

Is aware of the impact of their communications and pro-actively seeks feedback for improvement.

Can influence others by preparing a reasoned argument, in line with strategy, and persuade other of the merit.

Pro-actively identifies and priorities the key issues involved to facilitate the decision-making process.

Seeks input from the relevant stakeholders when appropriate, considers risks, and takes accountability for the impact a decision may have on others.

Makes decisions in a timely manner.

Identifies the key factors in a complex problem.

Presents complex issues/ data with a high level of clarity and impact, using the appropriate format and driving action.

Can write clearly and succinctly recommendations and messages that have the desired effect.

Is aware of the impact of their communications and pro-actively seeks feedback for improvement.

Can influence others by preparing a reasoned argument, in line with strategy, and persuade other of the merit.

**Job Summary**:
Digital Workforce projects are usually 4 to 12 weeks long, depending on complexity and scope, across multiple operational areas. The objectives of the group are to:

- Work across functional organizations to identify synergies
- Drive performance improvement through improved end-to-end process design leveraging digital workforce technologies such as RPA, Machine Learning or AI
- Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
- Drive productivity improvements and reduce non-value adding expense
- Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
- Identify and support the development of new capabilities
- Identify and develop metrics to best manage the organization
- Facilitate organizational change readiness
- Drive and sustain risk and control efforts

team. Activities may include conducting interviews and side-by-sides with clients, analyzing various data sources, compiling presentations and syndicating results with partners across the firm.

**Responsibilities**:

- Gather, model and analyze data to test hypotheses and size opportunities of major change programs and process improvement projects
- Develop and refine recommended solutions to address issues and capture opportunities.
- Compile presentations to summarize findings/recommendations and take part in syndication process to senior management.
- Partner with stakeholders in all activities.
- Demonstrate a strong desire to learn new concepts, tools and business practices by taking direction from managers and senior consultants and following through on tasks and assignments.
- Support engagements that drive Quality, Cost, Productivity and Service Delivery projects to completion using formal process improvement methodologies such as Lean, Six Sigma and/or Capacity Planning.
- Drive end-to-end process redesign and performance improvement through the identification and elimination of waste (non-value added activities)
- Build organizational capability through strong relationships with internal clients and team members
- Use project management skills to break down work into process steps, develop schedules, and work within time constraints.
- Identify key metrics aligned with client initiatives to help establish baselines and estimate appropriate targets.
- Use strategic thinking and planning skills/abilities to drive innovation.
- Serve as a Change Agent and contribute to the Continuous Improvement Culture.

**Required qualifications, capabilities, and skills**:

- Ability to lead a work streams within a larger project with ambiguous requirements/information from inception to completion
- Must have process re-engineering experience; Ability to map processes using Visio or other tools
- Has a passion for new tech, and is always on the lookout for "what's new"
- Experience working with Robotics and other emerging technologies would be ideal
- Must have a systemic end to end mindset
- Bachelor's degree from a competitive school, demonstrating a strong academic and extracurricular track record
- Have experience in strategy, process improvement or reengineering efforts within an operations environment
- Proven ability to prioritize and efficiently complete assignments while maintaining the highest quality
- Exceptional facilitation skills with ability to bring teams to consensus
- Knowledge/Awareness and/or Experience in digital workforce technologies such as RPA, Machine Learning or AI

**Preferred qualifications, capabilities, and**
**Skills**:

- Experience working with or in technology is a plus, but not required.
- Experience in financial services operations strategy or consulting highly preferred, but not required.
- Banking experience within Retail Operations, technology and other support functions preferred but not required
- Formal LEAN and Six Sigma training a plus, or demonstrated excellent problem solving and communication skills
- Understanding of and/or experience with Agile software development is a plus, but not required
- Experience solving complex business problems in a collaborative environment by thinking outside of the box, providing innovative solution with and without technology
- Analytic skills - gather data, structure and execute quantitative and qualitative analyses, financial modeling, perform competitor/industry research, conduct interviews, synthesize findings, and develop actionable recommendations.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

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