42 Professional Services jobs in Noida
Mgr. Professional Services Consulting
Posted 23 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
Description:
This position will provide you with an opportunity to work with cutting-edge technology for an industry leader. At UKG, we're continuing to expand our product footprint globally, and creating opportunities across APAC. Join us as an Associate Manager and you will be truly accountable for your own success within our business. Your superior communication and presentation skills alongside your knowledge of our Full Suite HCM Solution will ensure your ability to connect with our clients and associates.
As an Associate Manager, you will play a crucial role in supporting your team and ensuring the smooth operation of daily activities. Your responsibilities will involve overseeing resources and ensuring that tasks are completed efficiently to enable a seamless "follow the sun" implementation methodology. This role supports the internal Executive Sponsor for assigned projects, provides leadership throughout the launch cycle, and partners with other departments to deliver a launch experience aligned with, or exceeds expectations.
The team you will be leading will be responsible for implementing UKG's Full Suite HCM Solution to our customers, globally. You will serve as the delivery lead on UKG engagements by providing oversight to the project team and maintaining impactful relationships with the project team by:
Clearly understanding the portfolio of project requirements and objectives while ensuring project profitability.
Drive consistency and repeatability of project delivery across the business to ensure tasks are completed on-time.
Proactively manage the health of projects thru on-going quality assurance techniques, reporting, and activities.
Maintain a high-level of customer satisfaction while managing customer escalations as required.
Accurately forecasting project staffing needs and work closely to staff projects while maximizing overall staff utilization.
Directly manage Project Management staff to inspire them to achieve their best and provide on-going career development/mentoring.
Identify and implement key improvement initiatives that result in efficiencies and innovations that benefit external and internal stakeholders.
Qualification:
Bachelor's Degree in a Technical Field; MBA Desired.
10-12 Years of Work Experience; People Management Preferred.
Ambitious Experienced Professional Services Leader with proven Skills.
Strong Project Management Skills and Enterprise Software Experience.
Understanding of Professional Services Operations, including Performance Benchmarks/Levers, Resource Deployment, Staff Development, and Partner Management.
Business-Minded Leader with the Ability to understand Technical Situations and have an Executive-Level Presence and Credibility with Customers.
Demonstrated Experience in Selling Services as part of an Enterprise Software Company.
Outstanding People/Team Management and Communication Skills
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Assoc Mgr. Professional Services Consulting
Posted 19 days ago
Job Viewed
Job Description
With 80,000 customers across 150 countries, UKG is the largest U.S.-based private software company in the world. And we're only getting started. Ready to bring your bold ideas and collaborative mindset to an organization that still has so much more to build and achieve? Read on.
At UKG, you get more than just a job. You get to work with purpose. Our team of U Krewers are on a mission to inspire every organization to become a great place to work through our award-winning HR technology built for all.
Here, we know that you're more than your work. That's why our benefits help you thrive personally and professionally, from wellness programs and tuition reimbursement to U Choose - a customizable expense reimbursement program that can be used for more than 200+ needs that best suit you and your family, from student loan repayment, to childcare, to pet insurance. Our inclusive culture, active and engaged employee resource groups, and caring leaders value every voice and support you in doing the best work of your career. If you're passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you.
UKG Ready (UKGR) is an exciting product of Ultimate Kronos Group (UKG) which continues to experience incredible growth! If you are interested in taking your career to the next level by utilizing and enhancing your software implementation and consulting skills, then this is the job for you! We are seeking talented software implementation professionals who are interested in being part of our dynamic, fast-paced environment and are eager to develop their career and make a difference for UKG.
You will be joining the Professional Services Consulting (PSC) job family of UKG Customer Experience (CX) workgroup for the new customer deployments of UKGR product and work with UKGR delivery teams & customers in AUS region.
We hire people having knowledge in Human Capital Management &/or Workforce Management domain for products like ADP, Ceridian Dayforce, Oracle HCM, PeopleSoft, Ramco, SAP SuccessFactors, Workday.
This Associate Manager will lead a function or team of individual Solution Consultants responsible for delivering the UKG Ready product to end customers, and as well expected to contribute directly to implementation activities.
This individual is expected to drive a highly collaborative environment by understanding the business as a whole and providing technical & implementation guidance to meet project deliverables in a timely and efficient manner. This individual will also be responsible for creating and sustaining a culture of highly engaged employees through the facilitation of development, continued learning, clear directions and expectations, and continued process improvement.
Regarding the implementation activities, the person is expected to get trained in implementation activities of various UKG Ready modules and be able to support with configuration activities and also participate in other project phases to be able to successfully support end-to-end implementation. This would eventually help the individual to effectively manage the team in long term.
Look at the responsibilities and qualifications below to learn more!
Responsibilities include:
- Engage with our clients directly or indirectly to understand their business needs regarding the implementation of various modules of UKG Ready product.
- Leverage your knowledge and experience to consult on best practices and assist clients (directly or through some onsite person) in designing and building a solution that meets their needs.
- Utilize your technical aptitude to re-configure our software solution.
- Stay up to date on the latest product features and functionality.
- Work cross-functionally and amongst a team on new client implementation, upgrade, and change order projects.
- Provide technical leadership and guidance to the team to ensure projects are completed within expectations.
- Work with peers to assign projects based on skill, experience, and availability; clearly communicates task priorities, helping team members to adjust workload as needed.
- Anticipate problems or situations that could affect the team or peers. Assess the potential impact on own and others' work and develop and execute the best work solution.
- Track and monitor all team projects and engage as necessary to remove roadblocks and ensure successful project delivery.
- Create a collaborative environment within the direct business team and throughout UKG company.
- Encourage open and honest communication within direct team as well as across the organization.
- Continually solicit feedback from team members, peers, and supervisors to find new or better ways to operate, improve efficiency, and/or develop themselves.
- Drive the business to continually improve processes and efficiencies. This includes practicing risk taking as well as creating an environment where employees take risks.
- Proactively communicate relevant information to team members, peers, and superiors.
- Ensure all personal and team administrative tasks are completed timely and accurately.
- Ensure all personal are following the established best practices and methodologies.
Individuals looking to be a part of our talented team should possess the following:
- Experience working in a Cloud company or having managed a product implementation team.
- BE/BTech/MCA degree and 10+ years of work experience, including experience of Global implementations.
- HR/Payroll/HCM/WFM domain experience strongly preferred.
- Strong analytical skills with the track record of driving change and process improvements.
- Demonstrated ability to adapt to new technologies and changing environments.
- Demonstrated team leadership skills with the ability to work as part of a project team.
- Excellent written and verbal communication, with the ability to work with all levels of individuals in an organization.
- Ability to work in a fixed business-required shift (6 AM to 3 PM IST).
- Ability to travel international as needed.
Where we're going
UKG is on the cusp of something truly special. Worldwide, we already hold the #1 market share position for workforce management and the #2 position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG solutions today. Yet it's our AI-powered product portfolio designed to support customers of all sizes, industries, and geographies that will propel us into an even brighter tomorrow!
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email
NOTICE ON HIRING SCAMS
UKG will never ask you for a copy of your driver's license, social security card, or passport during a job interview. For new hires, we do not ask for payment for equipment purchase, cost for training, or to receive onboarding documents. UKG does not make job offers outside of our formal hiring process. To help protect yourself against potential hiring scams, learn more about our formal hiring process, outlined here ( .
ABOUT OUR JOB DESCRIPTIONS
All job descriptions are written to accurately reflect the open job and include general work responsibilities. They do not present a comprehensive, detailed inventory of all duties, responsibilities, and qualifications required for the job. Management reserves the right to revise the job or require that other or different tasks be performed if or when circumstances change.
It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.
Technical Architect - Digital Media Professional Services
Posted today
Job Viewed
Job Description
Our Company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
Technical Architect - Adobe Digital Media Professional Services
The Challenge
This is a great opportunity to be part of a growing team that provides consulting services for Adobe Digital Media solutions! The Adobe consulting team is responsible for providing experienced skills in implementing Adobe applications and integrating complementary Adobe enterprise solutions and collaborating with clients' existing IT infrastructure.
We are looking for an experienced and dedicated Technical Architect that functions as the Adobe technical authority. Their responsibility is to not only know about the product's hidden intricacies but to truly understand the implications of every function, setting, & integration available. A Technical Architect might not know everything, but they know enough to hunt down what they don’t know and communicate it to the client.
Responsibilities
Qualifications
Special Considerations
Knowledge of:
At Adobe, you will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists ().
You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In (;amp;list=UUlDSu3-Y4-BfI08784K-
P4g&feature=share&index=1) approach, where ongoing feedback flows
freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer. Adobe is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Delivery Practice Manager, AWS Professional Services (ProServe) - India Delivery Team
Posted 10 days ago
Job Viewed
Job Description
The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams.
As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOW's.
Your experience gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical depth with teams, you will cultivate strong customer, Amazon Global Sales (AGS), and ProServe team relationships which enables exceptional business performance. DPMs success is primarily measured by consistently delivering customer engagements by supporting sales through scoping technical requirements for an engagement, delivering engagements on time, within budget, and exceeding customer expectations. They will hold the Practice total utilization goal and be responsible for optimizing team performance.
The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work together with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives. Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.
Key job responsibilities
As an experienced Professional Services Delivery Manager, you will be responsible for:
- Building and managing a high-performing team of Delivery Consultants
- Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects to deploy solutions and provide input on new features
- Developing and overseeing the implementation of innovative, forward-looking IT strategies for customers
- Managing practice P&L, ensuring on-time and within-budget delivery of customer engagements
- Driving business development initiatives and exceed customer satisfaction targets
About the team
Diverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job below, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture - Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth - We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance - We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
- 15+ years' experience in IT and/or Management Consulting, with at least 3 years in a people leadership role.
- Experience managing IT transformation projects
- Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience
- Highly strategic and analytical, possessing experience in solving business, product, and technical challenges and direct people management experience, leading high-performing service line teams including business operations and financial management.
- Hands-on experience leading the design, development and deployment of complex customer experience and emerging technology strategies and solutions at scale supporting Fortune 500 companies across multiple industries and geographies.
- Proven experience with software development life cycle (SDLC) and agile/iterative methodologies.
Preferred Qualifications
- Advanced technology degree or AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferred
- Strong project management and resource management capabilities
- Financial acumen with P&L management experience
- Ability to navigate complex stakeholder relationships and drive change
- Sales and negotiation skills for opportunity capture and proposal development
- Excellent communication, presentation, and negotiation skills with the ability to build and maintain C-level client relationships
- Experience designing and implementing modern, scalable cloud solutions on emerging technologies.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Lead Professional, Accounts Payable Services
Posted 23 days ago
Job Viewed
Job Description
- Team Leadership: Leading AP and Payments teams
WSP is one of the world's leading professional services consulting firms. We are dedicated to our local communities and propelled by international brainpower. We are technical experts and strategic advisors including engineers, technicians, scientists, architects, planners, surveyors and environmental specialists, as well as other design, program and construction management professionals. We design lasting solutions in the Transportation & Infrastructure, Property & Buildings, Earth & Environment, Power & Energy, Resources and Industry sectors, as well as offering strategic advisory services. Our talented people around the globe engineer projects that will help societies grow for lifetimes to come.
With approximately **4,000 talented people** across 3 locations (Noida, Bengaluru & Mumbai offices) in India and more than **73,000 globally** , in 550 **offices across 40 countries** , we engineer projects that will help societies grow for lifetimes to come.
At "WSP" we draw on the diverse skills and capabilities of our employees globally to compete for the most exciting and complex projects across the world and bring the same level of expertise to our local communities. We are proud to be an international collective of innovative thinkers who work on the most complex problems. Unified under one strong brand, we use our local expertise, international reach and global scale to prepare our cities and environments for the future, connect communities and help societies thrive in built and natural ecosystems. True to our guiding principles, our business is built on four cornerstones: **Our People, Our Clients, Our Operational Excellence and Our Expertise.**
** are**
+ Passionate people doing purposeful and sustainable work that helps shape our communities and the future.
+ A collaborative team that thrives on challenges and unconventional thinking.
+ A network of experts channeling our curiosity into creating solutions for complex issues.
**_Inspired by diversity, driven by inclusion, we work with passion and purpose._**
**Working with Us**
At WSP, you can access our global scale, contribute to landmark projects and connect with the brightest minds in your field to do the best work of your life. You can embrace your curiosity in a culture that celebrates new ideas and diverse perspectives. You can experience a world of opportunity and the chance to shape a career as unique as you.
**Our Hybrid Working Module**
With us, you can operate in a flexible, agile, yet structured work environment and follow a Hybrid Work Model.
+ Maximize collaboration.
+ Maintain product quality and cultural integrity.
+ Balance community, collaboration, opportunity, productivity, and efficiency.
**Health, Safety and Wellbeing**
Our people are our greatest asset, and we prioritize a safe work environment. Health, safety, and wellbeing are integral to our culture, with each of us accountable for fostering a safe workplace through our "Making Health and Safety Personal" initiative. Our Zero Harm Vision drives us to reduce risks through innovative solutions, earning recognition for our global health and safety practices with the prestigious RoSPA Health and Safety Awards for six consecutive years.
**Inclusivity and Diversity**
WSP India is dedicated to fostering a sustainable and inclusive work environment where our greatest strength - Our People -feel valued, respected, and supported. We ensure an unbiased approach in hiring, promotion, and performance evaluation, regardless of age, gender identity, race, religion, sexual orientation, marital status, physical ability, education, social status, or cultural background.
**Imagine a better future for you and a better future for us all.**
Join our close-knit community of over 73,300 talented global professionals dedicated to making a positive impact. Together, we can make a difference in communities both near and far.
**With us, you can.**
**Apply today.**
**NOTICE TO THIRD PARTY AGENCIES:**
_WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation - no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service._
Master WSP Global Complementary Centre India (GCC India) finance operations (end-to-end).
Manage GCC India finance operations independently with minimal support and act as the GCC India Head of finance operations in his absence.
Navigate the all the stakeholders (e.g., executives, onshore operations, onshore finance, GCC, and Global Business Services (external service provider), etc.) to foster strong relationship, gather and implement their feedback on a continuous basis.
Lead and manage GCC India Accounts Payable and Payments Operations teams.
Drive process improvements through idea generation, business cases preparation, and effective and succinct presentation to the management. This will be one of key KRA for this role.
Establish an improved MIS environment for GCC India finance operations (e.g., new ways of daily, monthly, and quarterly reporting and dashboards).
Perform ad-hoc analysis on various topics providing useful insight to the management.
Participate in NI52-109 Control Audit. Act as 'Control Owner' or 'Control Assessor' as the requirements may be. Ensure timely completion of actions from Finance Operations.
SPOC for Global Business Services Teams (Outsourced Service Providers), Responsibilities include participating in weekly review meetings, monitoring team performance, and sharing outcomes with WSP teams. Serve as the primary point of contact for queries and escalations. Proactively identify areas for improvement and collaborate with the team to implement enhancements.
Support month end as part of BAU activities (e.g., review of bank reconciliation, AP/GL reconciliation, intercompany reconciliations, ensure timely completion of month end activities for GCC India finance operations in accordance with the month end calendar).
Graduate/post-graduate preferrable in Commerce, Accounting or Business Administration.
Minimum 15 yrs of experience in a similar role. Candidates with working experience in P2P, Payroll, and R2R will be preferred.
Working experience with major global geographies in an offshoring/outsourcing environment.
Experience in delivering efficiency driven projects using Office 365, Excel macros and VB.
Experience in driving and implementing RPA projects, knowledge of top RPA technologies (e.g., Blue Prism, Automation Anywhere and UI path.)
Experience and certification in Six Sigma will be an added advantage.
Strong analytical and MIS skills.
BUSINESS SOLUTIONS EVANGELIST
Posted today
Job Viewed
Job Description
Job Description
L&A SMEThe L&A Insurance SME will be responsible for building competency in Platform & domain, developing white papers, business deliveries for Life & Annuities (L&A) customers, and strengthening domain expertise across insurance Vertical. This role will also be responsible for solutioning, assessment, working on RFP and presales support. ?Life & Annuity Insurance Domain Consultant with minimum 15+ years of industry experience with 10+ years in the L&A domain ?Hands on experience in modern and popular Policy Admin Systems like FAST, ALIP, OIPA, DXC, FINEOS etc. and commissioning system like P+, DSS, AMS, Callidus and VUE etc. ranging from product configuration, requirement implementation, data mapping, reconciliation etc. ?Good knowledge of Products and LOBs in Life, Annuity, Retirement(Pension) and Employee Benefit area?Experience of policy data conversion and functional testing across multiple policy admin systems?Depth of techno functional understanding including applicability of automation, GenAI use cases?Excellent understanding of how business flows in Life Insurance & Annuities - new business, policy administration, billing, correspondence, regulatory and compliance etc. ?Good knowledge of industry best practices and analyst?s recommendation across L&A domain ?Proficiency in business analysis methodologies, tools, and techniques and ability to analyze business problems, evaluate implications and propose the appropriate solutions?Professional certifications in business analysis (e.g., CBAP, CCBA) or L&A domain (e.g., LOMA, III)?Prior experience of leading client assessments and as Functional SME Soft Skills:?Excellent written and verbal communication skills?Detail oriented?Groom other L&A Business Analysts?Must have worked in Onsite/Offshore model?Work independently in a team environment, takes pride in working as Senior Individual Contributor?Strong prioritization and time management skillsExperience working for UK or European clients
Posted On L&A SMEThe L&A Insurance SME will be responsible for building competency in Platform & domain, developing white papers, business deliveries for Life & Annuities (L&A) customers, and strengthening domain expertise across insurance Vertical. This role will also be responsible for solutioning, assessment, working on RFP and presales support. ?Life & Annuity Insurance Domain Consultant with minimum 15+ years of industry experience with 10+ years in the L&A domain ?Hands on experience in modern and popular Policy Admin Systems like FAST, ALIP, OIPA, DXC, FINEOS etc. and commissioning system like P+, DSS, AMS, Callidus and VUE etc. ranging from product configuration, requirement implementation, data mapping, reconciliation etc. ?Good knowledge of Products and LOBs in Life, Annuity, Retirement(Pension) and Employee Benefit area?Experience of policy data conversion and functional testing across multiple policy admin systems?Depth of techno functional understanding including applicability of automation, GenAI use cases?Excellent understanding of how business flows in Life Insurance & Annuities - new business, policy administration, billing, correspondence, regulatory and compliance etc. ?Good knowledge of industry best practices and analyst?s recommendation across L&A domain ?Proficiency in business analysis methodologies, tools, and techniques and ability to analyze business problems, evaluate implications and propose the appropriate solutions?Professional certifications in business analysis (e.g., CBAP, CCBA) or L&A domain (e.g., LOMA, III)?Prior experience of leading client assessments and as Functional SME Soft Skills:?Excellent written and verbal communication skills?Detail oriented?Groom other L&A Business Analysts?Must have worked in Onsite/Offshore model?Work independently in a team environment, takes pride in working as Senior Individual Contributor?Strong prioritization and time management skillsExperience working for UK or European clients Skills Required?Life & Annuity Insurance Domain Consultant with minimum 15+ years of industry experience with 10+ years in the L&A domain?Hands on experience in few of the modern and popular Policy Admin Systems like FAST, ALIP, OIPA, DXC, FINEOS etc. and commissioning system like P+, DSS, AMS, Callidus and VUE etc. ranging from product configuration, requirement implementation, data mapping, reconciliation etc?Good knowledge of Products and LOBs in Life, Annuity, Retirement(Pension) and Employee Benefit area?Experience of policy data conversion and functional testing across multiple policy admin systems?Excellent understanding of how business flows in Life Insurance & Annuities - new business, policy administration, billing, correspondence, regulatory and compliance etc?Good knowledge of industry best practices and analyst?s recommendation across L&A domain?Proficiency in business analysis methodologies, tools, and techniques and ability to analyze business problems,
Posted On ?Life & Annuity Insurance Domain Consultant with minimum 15+ years of industry experience with 10+ years in the L&A domain?Hands on experience in few of the modern and popular Policy Admin Systems like FAST, ALIP, OIPA, DXC, FINEOS etc. and commissioning system like P+, DSS, AMS, Callidus and VUE etc. ranging from product configuration, requirement implementation, data mapping, reconciliation etc?Good knowledge of Products and LOBs in Life, Annuity, Retirement(Pension) and Employee Benefit area?Experience of policy data conversion and functional testing across multiple policy admin systems?Excellent understanding of how business flows in Life Insurance & Annuities - new business, policy administration, billing, correspondence, regulatory and compliance etc?Good knowledge of industry best practices and analyst?s recommendation across L&A domain?Proficiency in business analysis methodologies, tools, and techniques and ability to analyze business problems, LocationGreater Noida
Posted On Greater Noida Desirable Skills?Ability to be flexible and adaptable in a fast-paced environment including ability to manage multiple priorities and work under deadlines ?Professional certifications in business analysis (e.g., CBAP, CCBA) or L&A domain (e.g., LOMA, III) ?Presales experience in terms of supporting RFIs / RFPs ?Prior experience of leading client assessments and as Functional SME ?Experience working for UK or European clients
Posted On ?Ability to be flexible and adaptable in a fast-paced environment including ability to manage multiple priorities and work under deadlines ?Professional certifications in business analysis (e.g., CBAP, CCBA) or L&A domain (e.g., LOMA, III) ?Presales experience in terms of supporting RFIs / RFPs ?Prior experience of leading client assessments and as Functional SME ?Experience working for UK or European clientsBusiness Technology Solutions Associate
Posted today
Job Viewed
Job Description
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
Business Technology
ZS’s Technology group focuses on scalable strategies, assets and accelerators that deliver to our clients enterprise-wide transformation via cutting-edge technology. We leverage digital and technology solutions to optimize business processes, enhance decision-making, and drive innovation. Our services include, but are not limited to, Digital and Technology advisory, Product and Platform development and Data, Analytics and AI implementation.
What you’ll do:
What you’ll bring :
Additional Skills :
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Be The First To Know
About the latest Professional services Jobs in Noida !
Business Technology Solutions Associate Consultant
Posted today
Job Viewed
Job Description
ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you’ll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS.
Our most valuable asset is our people .
At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems—the ones that comprise us as individuals, shape who we are and
make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about.
What you’ll do:
• The ideal data governance & data Catalog lead will call on their expertise in master data management (#MDM), data governance, and data quality control to effectively oversee the data elements of a complex product catalog.
• Showcasing thorough understanding of design and developing data catalog & data assets on industry known leading tool (Open-source catalog tool, Informatica Cloud data catalog, Alation, Collibra or Atlan) that would be the inventory of collective data assets to help data owners, stewards, and business users to discover relevant data for analytics and reporting.
• Must have experience on Collibra, Data Quality experience, including executing at least 2 large Data Governance, Quality projects from inception to production, working as technology expert.
• Must have 5+ years of practical experience configuring data governance resources including business glossaries, resources, dashboards, policies, search.
• Management of Enterprise Glossary through the review of common business terms and definitions and continuous assessments to ensure data adheres to Data Governance Standards,
• Development and configuration of Collibra/Alation data catalog resources, data lineage, custom resources, custom data lineage, relationships, data domains, data domain groups and composite data domains.
• Implement Critical Data Elements to govern, corresponding Data Quality rules, policy, regulation, roles, Users, data source systems, dashboard/visualization for multiple data domain.
• Administration and management of Collibra/Alation data catalogue tool, user groups, permissions Configuration of Data profiling and data lineage Work with Data Owners, stewards, and various stakeholders to understand Collibra/Alation Catalogue requirements and configure it in the tool.
What you’ll bring:
Additional Skills:
Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Service Delivery Manager
Posted 24 days ago
Job Viewed
Job Description
Key Responsibilities:
Service Delivery Management:
- Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms.
- Ensure compliance with SLA/KPI metrics and contractual obligations.
- Manage operational escalations and provide leadership during critical incident response.
- Coordinate with support and engineering teams to ensure issue resolution and service continuity.
Project & Program Management:
- Lead the planning, execution, and delivery of contact center projects including migrations, upgrades, and new feature rollouts.
- Create and manage project plans, timelines, resource allocation, and risk mitigation strategies.
- Act as the primary point of contact for stakeholders, ensuring clear communication and expectation management.
- Oversee project documentation, status reporting, and stakeholder updates.
IVR and Technical Oversight:
- Guide IVR design and development efforts in collaboration with architects and developers.
- Review and approve technical designs, call flows, and integrations with backend systems (CRM, DB, web services).
- Ensure that solutions are scalable, efficient, and aligned with industry best practices.
Team Leadership & Collaboration:
- Lead and mentor cross-functional teams including developers, testers, and support engineers.
- Foster a collaborative work environment that encourages innovation and knowledge sharing.
- Drive continuous improvement initiatives to enhance team productivity and service quality.
Customer & Stakeholder Engagement:
- Build strong relationships with internal and external stakeholders.
- Conduct regular service reviews and client meetings to discuss performance, improvements, and opportunities.
- Gather customer feedback and translate it into actionable insights for the team.
Required Skills & Experience:
- Proven experience as a Service Delivery Manager or Project Manager in a contact center technology environment.
- Strong understanding of IVR platforms (e.g., Cisco CVP, Genesys, Avaya, AWS Connect Lex).
- Hands-on or prior experience in IVR/Call Flow development (VXML, Java, JavaScript, XML).
- Sound knowledge of Contact Center technologies: Cisco UCCE/UCCX, Finesse, CUCM, SIP, CTI integrations.
- Experience with Agile and Waterfall project management methodologies.
- Proficiency in project tools such as MS Project, JIRA, Confluence, ServiceNow, etc.
Preferred Skills:
- PMP or PRINCE2 certification is a plus.
- ITIL certification or strong understanding of ITIL processes.
- Familiarity with cloud-based contact center platforms (AWS Connect, Twilio, Genesys Cloud).
- Understanding of workforce optimization tools (Verint, Calabrio, etc.)
Soft Skills:
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical, decision-making, and problem-solving capabilities.
- Ability to handle pressure, manage priorities, and deliver outcomes on time.
- Leadership presence with a customer-first mindset.
Service Delivery Manager
Posted today
Job Viewed
Job Description
Key Responsibilities:
Service Delivery Management:
- Own overall service delivery for Contact Center solutions, including IVR applications, agent desktop tools (e.g., Cisco Finesse), routing workflows, and reporting platforms.
- Ensure compliance with SLA/KPI metrics and contractual obligations.
- Manage operational escalations and provide leadership during critical incident response.
- Coordinate with support and engineering teams to ensure issue resolution and service continuity.
Project & Program Management:
- Lead the planning, execution, and delivery of contact center projects including migrations, upgrades, and new feature rollouts.
- Create and manage project plans, timelines, resource allocation, and risk mitigation strategies.
- Act as the primary point of contact for stakeholders, ensuring clear communication and expectation management.
- Oversee project documentation, status reporting, and stakeholder updates.
IVR and Technical Oversight:
- Guide IVR design and development efforts in collaboration with architects and developers.
- Review and approve technical designs, call flows, and integrations with backend systems (CRM, DB, web services).
- Ensure that solutions are scalable, efficient, and aligned with industry best practices.
Team Leadership & Collaboration:
- Lead and mentor cross-functional teams including developers, testers, and support engineers.
- Foster a collaborative work environment that encourages innovation and knowledge sharing.
- Drive continuous improvement initiatives to enhance team productivity and service quality.
Customer & Stakeholder Engagement:
- Build strong relationships with internal and external stakeholders.
- Conduct regular service reviews and client meetings to discuss performance, improvements, and opportunities.
- Gather customer feedback and translate it into actionable insights for the team.
Required Skills & Experience:
- Proven experience as a Service Delivery Manager or Project Manager in a contact center technology environment.
- Strong understanding of IVR platforms (e.g., Cisco CVP, Genesys, Avaya, AWS Connect Lex).
- Hands-on or prior experience in IVR/Call Flow development (VXML, Java, JavaScript, XML).
- Sound knowledge of Contact Center technologies: Cisco UCCE/UCCX, Finesse, CUCM, SIP, CTI integrations.
- Experience with Agile and Waterfall project management methodologies.
- Proficiency in project tools such as MS Project, JIRA, Confluence, ServiceNow, etc.
Preferred Skills:
- PMP or PRINCE2 certification is a plus.
- ITIL certification or strong understanding of ITIL processes.
- Familiarity with cloud-based contact center platforms (AWS Connect, Twilio, Genesys Cloud).
- Understanding of workforce optimization tools (Verint, Calabrio, etc.)
Soft Skills:
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong analytical, decision-making, and problem-solving capabilities.
- Ability to handle pressure, manage priorities, and deliver outcomes on time.
- Leadership presence with a customer-first mindset.