335 Quality Assurance Managers jobs in Hyderabad

Senior Manager / AGM - Quality & TQM

Location: Hyderabad

Department: Quality & Process Excellence

Role Overview :

Medvarsity, Asia’s largest Medical EdTech company, is seeking an accomplished Quality & TQM leader to establish and drive a holistic quality management framework across business operations, product delivery, and customer experience. The incumbent will lead the development of 1SO-aligned quality systems, implement Total Quality Management (TQM) practices, and embed a culture of continuous improvement across Medvarsity’s education and technology functions. This is a senior role suited for professionals with deep exposure to quality systems in education, healthcare, or regulated industries, capable of integrating process excellence into every layer of business growth and service delivery.

Key Responsibilities:

Strategic Quality Leadership

• Design and institutionalize the organization-wide Quality & TQM framework aligned with ISO standards, business objectives, and compliance requirements.
• Establish robust quality governance mechanisms covering academic content, platform delivery, learner engagement, and customer operations.
• Partner with senior leadership to integrate quality KPIs into enterprise dashboards, enabling data-driven decision-making.

System, Process, and Compliance Excellence

• Drive ISO certification and audits across business verticals, ensuring adherence to statutory and industry best practices.
• Develop and continuously refine Standard Operating Procedures (SOPs), risk assessment models, and internal audit frameworks. Lead compliance with medical education norms, data privacy standards, and digital platform security benchmarks.

Operational Quality & Continuous Improvement

• Oversee process audits across sales, delivery, and support functions to identify inefficiencies and implement corrective actions.
• Champion Lean, Six Sigma, and Kaizen methodologies to improve process capability and eliminate non-value-adding activities.
• Collaborate with Technology, Learning, and Business teams to drive automation and innovation-led quality enhancements.

Capability Building & Quality Culture

• Build and mentor a high-performing Quality team; instill a culture of ownership, accountability, and excellence.
• Partner with Learning & Development to create quality awareness programs, internal auditor training, and TQM certification pathways.
• Establish feedback loops with customers, learners, and partners to translate insights into service excellence.

Analytics, Reporting & Governance

• Publish monthly quality dashboards and present key trends, risks, and improvement outcomes to leadership.
• Leverage analytics tools (e.g., Power BI, Tableau) for root cause analysis, trend identification, and quality ROI tracking.
• Provide strategic input to annual business reviews and operational planning from a quality perspective.

Required Skills & Experience

• 12-18 years of experience in Quality Management, Process Excellence, or TQM leadership roles. Proven experience in ISO implementation, internal/external audits, and certification processes.
• Exposure to quality systems in Education Technology, Healthcare, or Knowledge Services preferred.
• Proficiency in Lean, Six Sigma, and process improvement methodologies (Green/Black Belt certification preferred) or any other relevant qualification / certification.
• Strong understanding of CRM systems, LMS platforms, and business process tools. Exceptional stakeholder management, communication, and strategic influence skills.

Key Attributes

• Leader with operational execution acumen.
• High analytical and problem-solving capability.
• Strong ethical compass and compliance orientation.
• Passionate about embedding quality into learning and digital transformation e Collaborative, data-driven, and agile mindset.

Interested candidates can share their resumes to

Senior Manager / AGM - Quality & TQM

Location: Hyderabad

Department: Quality & Process Excellence

Role Overview :

Medvarsity, Asia's largest Medical EdTech company, is seeking an accomplished Quality & TQM leader to establish and drive a holistic quality management framework across business operations, product delivery, and customer experience. The incumbent will lead the development of 1SO-aligned quality systems, implement Total Quality Management (TQM) practices, and embed a culture of continuous improvement across Medvarsity's education and technology functions. This is a senior role suited for professionals with deep exposure to quality systems in education, healthcare, or regulated industries, capable of integrating process excellence into every layer of business growth and service delivery.

Key Responsibilities:

Strategic Quality Leadership

• Design and institutionalize the organization-wide Quality & TQM framework aligned with ISO standards, business objectives, and compliance requirements.
• Establish robust quality governance mechanisms covering academic content, platform delivery, learner engagement, and customer operations.
• Partner with senior leadership to integrate quality KPIs into enterprise dashboards, enabling data-driven decision-making.

System, Process, and Compliance Excellence

• Drive ISO certification and audits across business verticals, ensuring adherence to statutory and industry best practices.
• Develop and continuously refine Standard Operating Procedures (SOPs), risk assessment models, and internal audit frameworks. Lead compliance with medical education norms, data privacy standards, and digital platform security benchmarks.

Operational Quality & Continuous Improvement

• Oversee process audits across sales, delivery, and support functions to identify inefficiencies and implement corrective actions.
• Champion Lean, Six Sigma, and Kaizen methodologies to improve process capability and eliminate non-value-adding activities.
• Collaborate with Technology, Learning, and Business teams to drive automation and innovation-led quality enhancements.

Capability Building & Quality Culture

• Build and mentor a high-performing Quality team; instill a culture of ownership, accountability, and excellence.
• Partner with Learning & Development to create quality awareness programs, internal auditor training, and TQM certification pathways.
• Establish feedback loops with customers, learners, and partners to translate insights into service excellence.

Analytics, Reporting & Governance

• Publish monthly quality dashboards and present key trends, risks, and improvement outcomes to leadership.
• Leverage analytics tools (e.g., Power BI, Tableau) for root cause analysis, trend identification, and quality ROI tracking.
• Provide strategic input to annual business reviews and operational planning from a quality perspective.

Required Skills & Experience

• 12-18 years of experience in Quality Management, Process Excellence, or TQM leadership roles. Proven experience in ISO implementation, internal/external audits, and certification processes.
• Exposure to quality systems in Education Technology, Healthcare, or Knowledge Services preferred.
• Proficiency in Lean, Six Sigma, and process improvement methodologies (Green/Black Belt certification preferred) or any other relevant qualification / certification.
• Strong understanding of CRM systems, LMS platforms, and business process tools. Exceptional stakeholder management, communication, and strategic influence skills.

Key Attributes

• Leader with operational execution acumen.
• High analytical and problem-solving capability.
• Strong ethical compass and compliance orientation.
• Passionate about embedding quality into learning and digital transformation e Collaborative, data-driven, and agile mindset.

Interested candidates can share their resumes to

Job Description

Job description

As QA Test Manager within the UKI Client Delivery organization, you will help ensure the quality, reliability, and performance of our software and Identity & Fraud (ID&F) solutions. Reporting into Director of Testing - UKI, you will lead the testing strategy across a diverse portfolio of client projects, ensuring that all deliverables meet the highest standards of excellence and align with client expectations.

We are looking for a quality-first mindset, and 8+ years of experience in testing across functional, non-functional, and automation domains. You will collaborate with client partners, delivery leads, engineering teams, and product owners to embed quality throughout the delivery lifecycle and improve. You will be reporting to a Director.

Responsibilities:

· Testing Strategy & Governance : Develop and implement comprehensive testing frameworks, methodologies, and best practices.

· Leadership: Lead a team of testing professionals, encouraging a culture, and ensuring agreement on our goals.

· Quality Assurance: Oversee quality assurance processes, ensuring adherence to industry standards in testing.

· Automation & Innovation: Guide automation programs to enhance efficiency, scalability, and reliability in testing processes.

· Client Collaboration : Work with clients to understand testing requirements, ensuring their expectations are met with test coverage.

· Risk Management: Identify potential risks in client deliveries and implement mitigation strategies through structured testing approaches.

· Performance & Security Testing: Ensure comprehensive performance and security testing, meeting regulatory and compliance requirements.

· Continuous Improvement: Evaluate and refine testing methodologies based on industry trends and project insights to enhance overall delivery quality.

· Partner Engagement: Act as the primary QA contact for client partners, ensuring, issue resolution, and understanding on quality goals. Collaborate with teams, including developers, business analysts, and project managers, to embed quality at every stage of the delivery cycle.

Who we're looking for:

Qualifications

Qualifications

Additional Information

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer the best family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Designation :

• Quality Assurance Manager

Educational Qualification :

• B.E. Mechanical

Experience :

• 0-5 Year

Key Responsibilities :

1. Documentation & Compliance

• Maintain and update all quality records including batch documentation, SOPs, policies, manuals, traceability logs, and legal compliance documents.
• Ensure adherence to ISO standards and other regulatory requirements.

1. Audits & Corrective Actions

• Lead internal and external audits, implementing necessary corrective and preventive actions (CAPA).
• Manage non-conformance reports (NCRs) and track resolution of quality issues.

1. Staff Supervision & Training

• Oversee staff performance and ensure proper execution of assigned tasks.
• Train employees on standard operating procedures, safety protocols, and equipment operations.

1. Cross-Functional Coordination

• Facilitate communication between departments to ensure process updates and smooth operations.

1. Quality Monitoring & Process Control

• Supervise inspection of incoming and outgoing materials to maintain quality standards.
• Monitor production processes to ensure product quality and consistency.
• Track process efficiency and identify areas for improvement.
• Make COA document for production jobs

1. Production & Efficiency Management

• Oversee daily production schedules to meet delivery targets.
• Optimize resource utilization (yield, machine efficiency, manpower allocation) to minimize downtime.
• Ensure on-time order fulfilment while maintaining quality standards.

1. Hygiene & Workplace Compliance

• Enforce pest control measures and Good Manufacturing Practices (GMP).
• Supervise cleaning procedures to maintain a hygienic production environment.

1. Management Reporting

• Provide regular updates to top management on system progress, quality performance, and operational challenges.
• Ensure all records are accurately filled and maintained for audits and reviews.

Job description

As QA Test Manager within the UKI Client Delivery organization, you will help ensure the quality, reliability, and performance of our software and Identity & Fraud (ID&F) solutions. Reporting into Director of Testing - UKI, you will lead the testing strategy across a diverse portfolio of client projects, ensuring that all deliverables meet the highest standards of excellence and align with client expectations.

We are looking for a quality-first mindset, and 8+ years of experience in testing across functional, non-functional, and automation domains. You will collaborate with client partners, delivery leads, engineering teams, and product owners to embed quality throughout the delivery lifecycle and improve. You will be reporting to a Director.

Responsibilities:

· Testing Strategy & Governance : Develop and implement comprehensive testing frameworks, methodologies, and best practices.

· Leadership: Lead a team of testing professionals, encouraging a culture, and ensuring agreement on our goals.

· Quality Assurance: Oversee quality assurance processes, ensuring adherence to industry standards in testing.

· Automation & Innovation: Guide automation programs to enhance efficiency, scalability, and reliability in testing processes.

· Client Collaboration : Work with clients to understand testing requirements, ensuring their expectations are met with test coverage.

· Risk Management: Identify potential risks in client deliveries and implement mitigation strategies through structured testing approaches.

· Performance & Security Testing: Ensure comprehensive performance and security testing, meeting regulatory and compliance requirements.

· Continuous Improvement: Evaluate and refine testing methodologies based on industry trends and project insights to enhance overall delivery quality.

· Partner Engagement: Act as the primary QA contact for client partners, ensuring, issue resolution, and understanding on quality goals. Collaborate with teams, including developers, business analysts, and project managers, to embed quality at every stage of the delivery cycle.

Who we're looking for:

• 5+ years of experience managing QA in client-facing delivery environments.
• Experience with client delivery lifecycles, governance models, and partner expectations.
• Expertise in test automation frameworks and tools (e.g., Selenium, Cypress, and JUnit).
• Experience with SOAP UI, Postman, Cucumber/Gherkin, and GenAI tools.
• Solid knowledge of Agile, DevOps, and CI/CD practices.
• Proficiency in Atlassian tools (Jira, Confluence, Bitbucket).
• And experience in requirement analysis and defect management.
• Experience in performance and security testing, including compliance and regulatory testing.

Qualifications

• Bachelor's degree in computer science, Engineering, or related field.
• Relevant certifications (e.g., ISTQB, Certified Agile Tester).

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

Benefits

Experian care for employee's work life balance, health, safety and wellbeing. To support this endeavor, we offer the best family well-being benefits, enhanced medical benefits and paid time off.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Designation :

• Quality Assurance Manager

Educational Qualification :

•  B.E. Mechanical

Experience :

• 0-5 Year

Key Responsibilities :

1. Documentation & Compliance

• Maintain and update all quality records including batch documentation, SOPs, policies, manuals, traceability logs, and legal compliance documents.
• Ensure adherence to ISO standards and other regulatory requirements.

1. Audits & Corrective Actions

• Lead internal and external audits, implementing necessary corrective and preventive actions (CAPA).
• Manage non-conformance reports (NCRs) and track resolution of quality issues.

1. Staff Supervision & Training

• Oversee staff performance and ensure proper execution of assigned tasks.
• Train employees on standard operating procedures, safety protocols, and equipment operations.

1. Cross-Functional Coordination

• Facilitate communication between departments to ensure process updates and smooth operations.

1. Quality Monitoring & Process Control

• Supervise inspection of incoming and outgoing materials to maintain quality standards.
• Monitor production processes to ensure product quality and consistency.
• Track process efficiency and identify areas for improvement.
• Make COA document for production jobs

1. Production & Efficiency Management

• Oversee daily production schedules to meet delivery targets.
• Optimize resource utilization (yield, machine efficiency, manpower allocation) to minimize downtime.
• Ensure on-time order fulfilment while maintaining quality standards.

1. Hygiene & Workplace Compliance

• Enforce pest control measures and Good Manufacturing Practices (GMP).
• Supervise cleaning procedures to maintain a hygienic production environment.

1. Management Reporting

• Provide regular updates to top management on system progress, quality performance, and operational challenges.
• Ensure all records are accurately filled and maintained for audits and reviews.

Key Responsibilities:

- Lead and oversee a large team of Tier 3 support agents to ensure productivity and compliance are maintained at high levels.

- Define key performance indicators (KPIs), service level agreements (SLAs), and quality benchmarks to drive operational excellence.

- Conduct regular team reviews, provide coaching, and conduct performance assessments to uphold superior service standards.

Trust & Safety Compliance & Policy Enforcement:

- Supervise the review and enforcement of E-commerce - Marketplace Store policies to ensure compliance standards are met.

- Manage escalations and high-risk cases, collaborating with policy, legal, and product teams for resolutions.

- Identify trends in policy violations, fraud detection, and abuse prevention, implementing risk mitigation strategies.

Operational Excellence & Process Improvement:

- Spearhead continuous process enhancements to boost efficiency and accuracy in case handling.

- Introduce automation and workflow improvements to optimize support operations.

- Work with Quality, Training, and Product teams to enhance support frameworks collaboratively.

Stakeholder & Client Management:

- Serve as a primary point of contact between internal stakeholders, policy teams, and external partners.

- Communicate operational updates, trends, and process enhancements to senior leadership.

- Ensure alignment with global Trust & Safety strategies and compliance standards.

Reporting & Analytics:

- Monitor and analyze operational metrics, policy compliance trends, and agent performance.

- Provide weekly/monthly reports offering insights on Trust & Safety enforcement impact.

- Utilize data-driven decision-making to elevate service delivery and policy enforcement.

Contact Lipika-