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QA Manual Tester

Location: Mumbai (Work from Office)

Company: Dept Agency

Experience: 2+ years

The candidate that will succeed in this position will be able to create and manage all testing processes required for their assigned projects. This role may involve handling multiple projects simultaneously while actively contributing to the improvement of QA best practices within the organization.

Responsibilities

• Design, implement, and execute comprehensive manual test cases based on functional and technical requirements
• Evaluate existing testing processes and recommend improvements for efficiency and effectiveness
• Ensure timely execution and reporting of test results
• Identify, log, and track bugs and issues, working closely with development teams to ensure resolution
• Collaborate with cross-functional teams including developers, designers, and product managers to ensure quality throughout the software development lifecycle
• Participate in requirement and design reviews to provide QA perspective early in the development cycle

Qualifications

• Bachelor’s degree or equivalent in Computer Science, Information Technology, or a related field
• Minimum 2 years of hands-on experience in manual software testing
• Solid understanding of QA methodologies, SDLC, and test documentation
• Familiarity with bug tracking and test management tools (e.g., JIRA, TestRail)
• Basic understanding of Object-Oriented Programming (OOP) concepts
• Strong analytical skills and attention to detail
• Excellent communication and documentation skills
• Self-motivated team player with the ability to work independently in a fast-paced environment

About Dept

• Dept Agency is a leading international digital agency pioneering creative technology and digital experiences. Join us in shaping forward-thinking solutions with global brands.

Senior QA Engineer Company Description: VivaConnect, one of India's top 5 CPaaS companies, revolutionizes communication with a blend of CPaaS and AI technologies across SMS, RCS, WhatsApp, Email, and Voice.

Position Summary: We are seeking a highly skilled and experienced Senior QA Engineer to join our dynamic team. The successful candidate will play a crucial role in ensuring the quality and reliability of our innovative communication solutions, which leverage CPaaS and AI technologies.

Key Responsibilities:

Quality Assurance Leadership: Lead QA efforts across multiple projects, ensuring the highest quality standards for our CPaaS and AI-based communication solutions.

Test Planning and Execution: Develop, document, and execute comprehensive test plans and test cases for new and existing products, ensuring thorough coverage of all features and functionalities. Automation: Design and implement automated testing frameworks and scripts to improve efficiency and coverage. Maintain and enhance existing automation suites.

Bug Tracking and Resolution: Identify, document, and track defects using appropriate tools. Work closely with development teams to ensure timely resolution of issues.

Performance Testing: Conduct performance and scalability testing to ensure our solutions can handle high volumes of traffic and user interactions.

Collaboration : Work closely with Product Managers, Developers, and other stakeholders to understand requirements, provide feedback, and ensure that QA processes are integrated throughout the development lifecycle.

Continuous Improvement: Identify areas for improvement in QA processes and methodologies, and implement best practices to enhance overall product quality.

Mentorship: Provide guidance and mentorship to junior QA engineers, fostering a culture of quality and continuous learning within the team.

Qualifications:

Experience: Minimum of 4 - 5 years of experience in QA engineering, with at least 2 years in a senior or lead role.

Technical Skills: Strong proficiency in manual and automated testing methodologies. Experience with test automation tools such as Selenium, JUnit, TestNG, Playwright, Postman, k6, Grafana, JMeter, or similar.

Domain Knowledge: Experience in CPaaS, telecommunications, or related fields is highly desirable.

Analytical Skills: Excellent problem-solving and analytical skills, with a keen attention to detail.

Communication: Strong verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.

Tools: Proficiency in bug tracking and test management tools such as JIRA, TestRail, or similar.

Education:

Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent experience.

Why Join Us?

Be a part of a leading CPaaS company in India, driving innovation in communication technologies. Work with cutting-edge technologies in a dynamic and collaborative environment.

Competitive salary and benefits package.

Opportunities for professional growth and development. If you are passionate about quality and have a proven track record in QA engineering, we would love to hear from you.

Apply now to join our team at VivaConnect and help us revolutionize communication

QualityKiosk Technologies is one of the world's largest independent Quality Engineering (QE) providers and digital transformation enablers, helping companies build and manage applications for optimal performance and user experience. Founded in 2000, the company specializes in providing quality engineering, QA automation, performance assurance, intelligent automation (IA) and robotic process automation (RPA), customer experience management, site reliability engineering (SRE), digital testing as a service (DTaaS), cloud, and data analytics solutions and services. With operations spread across 25+ countries and a workforce of more than 4000 employees, the organization enables some of the leading banking, e-commerce, automotive, telecom, insurance, OTT, entertainment, pharmaceuticals, and BFSI brands to achieve their business transformation goals. QualityKiosk Technologies has been featured in renowned global advisory firms' reports, including Forrester, Gartner, The Everest Group, and Hurun Report, for its innovative, IP-led quality assurance solutions and the positive impact it has created for its clients in the fast-changing digital landscape. QualityKiosk, which offers automated quality assurance solutions for clients across geographies and verticals, counts 50 of the Indian Fortune 100 companies and 18 of the global Fortune 500 companies as its key clients. The company is banking on its speed of execution and technology advancement as key factors to drive a 5X growth in the next five years, both in revenues and number of employees.

About the Role

Candidate should have knowledge on CASA and TD, should have knowledge on API Testing and should know how to use Postman.

Required Skills

• Knowledge on CASA, TD, API Testing, and Postman.
• Knowledge on Account Opening, Modification, and Closure.

Responsibilities

• Should have knowledge on Account Opening, Modification and Closure.
• Should have knowledge on Opening of Accounts through Channels.
• Design Test Cases/ Scenarios as per requirements.
• Execute the test plan.
• Record defects in Defect Management Tool.
• Update Project Progress.
• Retesting of defects fixed.
• Daily reporting to Onsite / Offshore Test Manager.

Assistant Manager – Quality

Key Responsibilities and accountabilities of the Role:

 Serve as the Quality Assurance (QA) in charge for the assigned region, representing and ensuring adherence to quality standards.

Conduct a minimum of 25 audits at CCD outlets, 5 audits at CDX outlets, and audits of vendors, warehouses, and cold storage facilities as required, every month.

repare monthly reports on audit findings and review them with stakeholders, ensuring implementation of corrective actions from all audits.

onduct weekly checks on food specifications and sensory evaluations for both food and beverages at CCD and CDX outlets.

rovide training to the team as needed to enhance skills and ensure consistency in quality assurance practices.

onitor primary and secondary logistics vehicle temperatures in the region, escalate any deviations, and ensure corrective actions are taken.

onduct vendor audits and verify product processes to ensure compliance and quality standards are met.

onitor secondary logistics vehicle temperatures and escalate any deviations for prompt action.

Functional Skills required to execute the role:

uality Assurance Management: Ability to oversee and ensure adherence to quality standards in the assigned region.

udit Management: Proficiency in conducting audits at CCD and CDX outlets, as well as vendor audits and inspections of warehouses and cold storage facilities.

eporting and Analysis: Skills in preparing comprehensive reports on audit findings and analyzing data to identify trends and areas for improvement.

raining and Development: Capability to provide training to the team to enhance skills and ensure consistency in quality assurance practices.

ogistics Monitoring: Ability to monitor primary and secondary logistics vehicle temperatures, escalate deviations, and ensure corrective actions are taken promptly.

ood Safety: Knowledge of food safety regulations and standards, with the ability to ensure compliance in all aspects of operations.

ensory Evaluation: Skills in conducting sensory evaluations for both food and beverages to maintain product quality.

Performance Measures and indicators for the Role:

uality Assurance Standards Adherence

udit Performance (CCD Outlets)

udit Performance (CDX Outlets)

udit Performance (Vendors, Warehouses, Cold Storage)

onthly Audit Report Preparation

takeholder Review Meetings

ood and Beverage Quality Checks

eam Training and Development

ogistics Temperature Monitoring (Primary and Secondary Vehicles)

endor Audit Compliance.

Technical Skills required to execute the role:

ood Safety and Quality Standards: In-depth knowledge of food safety regulations and quality standards applicable to the food and beverage industry.

uditing Techniques: Familiarity with auditing techniques and methodologies to assess compliance with quality standards.

ensory Evaluation: Understanding of sensory evaluation techniques to assess food and beverage quality.

ata Analysis Tools: Proficiency in using tools like Microsoft Excel or data analysis software for analyzing audit findings and generating reports.

Qualification & Experience:

achelor’s degree in Food Science, Food Technology, Quality Assurance, or a related field. Advanced degrees such as Master’s or MBA may be advantageous.

 Ce fications in Quality Management Systems (QMS), Food Safety Management Systems (FSMS), or Quality Auditing would be beneficial.

-5 years of experience in Quality Assurance, preferably in the food and beverage industry.

xperience in conducting audits, monitoring quality standards, and implementing corrective actions.

amiliarity with food safety regulations and quality management systems.

We're hiring | Senior Manager Quality | Mumbai

Job Specifications:

• Develop and implement QA Frameworks, SOP's and evaluation processes
• Analyze call/chat/email evaluations, identify trends, and suggest improvements
• Ensure Compliance with client specific KPI's and service level agreements
• Report Key Quality Metrics - NPS, FCR, QA Scores
• Drive RCA for quality deviations and develop corrective action plans
• Client & Stakeholder Management (3rd Party Client Management)
• Experience with Six Sigma, COPC or Lead Methodologies
• Minimum - Green Belt Certified
• In a leadership/managerial role for at least 2 years
• Strong Knowledge of QA Tools, call center metrics
• Proficient in PowerPoint and QA Software
• Supports Innovation & Continuous Improvement

Location: Mumbai (On-site)

Duration: 6 Months

Qualification: B.Tech – Computer Science / IT / ECE (2025 pass outs)

About Packfora

Packfora’s flagship product, is an advanced solution built to optimize packaging operations through smart technology and seamless workflows. As we scale, we’re seeking sharp, detail-oriented minds with a solid grasp of SDLC and STLC to join our QA team.

About the Role

As a Software Quality Assurance Intern, you will play a key role in validating the reliability, performance, and quality of the Product platform and its IoT-enabled solutions. The role offers hands-on exposure to end-to-end software testing – from functional and UI validation to regression and integration testing – along with experience in IoT device handshake and data validation.

Key Responsibilities

Software QA (80%)

• Design and execute test scenarios, test cases, and test data based on product workflows.

• Perform manual testing to validate functionality, data accuracy, UI/UX consistency, and user interactions.

• Log, track, and retest defects; collaborate closely with developers for issue resolution.

• Support regression, sanity, and integration testing during release cycles.

• Maintain detailed test documentation and reports. IoT Device & Data Validation (20%)

• Perform with the company product IoT Device and platform handshake

• Conduct field / bench testing for device connectivity, accuracy, and synchronization.

• Verify data integrity between hardware and software systems.

Job Description

• Document test results and assist in creating validation reports.

Desired Skills & Attributes

• Strong analytical and problem-solving skills.

• Solid understanding of SDLC and STLC.

• Familiarity with test case design, defect tracking, and browser-based testing.

• Exposure to IoT fundamentals is an advantage.

• Detail-oriented with a structured, ownership-driven mindset.

• Excellent communication, presentation and collaboration skills.

What You’ll Gain

• Practical exposure to the complete software testing lifecycle in a live B2B SaaS environment.

• Hands-on experience with IoT validation and device–platform integration.

• Opportunity to work alongside a multidisciplinary team building next-generation industrial solutions.

Why Join Packfora?

• Exposure to real world SaaS product testing and IoT system validation.

• Opportunity to learn directly from senior leaders in product and business development.

• Exposure to cross functional collaboration between product, development, and IoT teams.

• Steep learning curve with a chance to contribute to a fast-scaling product.

• Develop and implement robust quality assurance plans, procedures, and standards for manufacturing processes and products.
• Conduct rigorous inspections and testing of raw materials, in-process components, and finished goods to ensure they meet specified requirements and tolerances.
• Analyze production data to identify trends, root causes of defects, and areas for quality improvement.
• Collaborate closely with production, engineering, and R&D teams to address quality issues and implement corrective and preventive actions (CAPA).
• Manage and maintain quality control documentation, including inspection reports, test results, and non-conformance records.
• Oversee calibration and maintenance of quality control equipment and instruments.
• Ensure compliance with relevant industry standards, regulations, and customer specifications (e.g., ISO 9001).
• Lead internal audits and participate in external audits to verify adherence to quality management systems.
• Train and mentor junior quality technicians and other production staff on quality procedures and best practices.
• Monitor supplier quality performance and work with procurement to resolve any material quality issues.
• Develop and execute validation protocols for new equipment, processes, and product changes.
• Contribute to continuous improvement initiatives aimed at enhancing product quality, reducing waste, and improving overall manufacturing efficiency.
• Stay abreast of advancements in quality control technologies and methodologies relevant to the manufacturing industry.

• Bachelor's degree in Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field.
• A minimum of 7 years of experience in quality assurance or quality control within a manufacturing environment.
• In-depth knowledge of quality management systems (e.g., ISO 9001) and statistical process control (SPC) techniques.
• Proven experience with various inspection and testing methods and equipment.
• Strong understanding of manufacturing processes and product lifecycle.
• Excellent analytical, problem-solving, and decision-making skills.
• Proficiency in data analysis and reporting tools.
• Strong leadership, communication, and interpersonal skills.
• Ability to work effectively in a team-oriented, fast-paced production setting.
• Experience with lean manufacturing principles and Six Sigma methodologies is a significant advantage.
• Familiarity with specific manufacturing domains relevant to the client's products is a plus.