What Jobs are available for Relationship Management in Mumbai?

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities:

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits/hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.

Job Title: Customer Relations Executive (Tele-Sales)

Jobs Review:

We are looking to hire an experienced, customer-oriented Customer Relation

Executive to utilize inbound and outbound telephone calls to achieve sales

targets. The ideal candidate will be responsible for generating sales, building

client relationships, and promoting our travel services and packages. This role

requires excellent communication skills, strong sales acumen, and a passion for

travel. 

Duties & Responsibility

• Acquire new customers through inbound calls, outbound calling, or email.

• Understanding customer needs and answering their queries related to

• products or services.

• Must have good Sales skills preferably from Tours and Travel industry

• Customer Service and Sales experience in European Market will be

• preferred.

• Work with other departments of the organization to close more deals.

• Connecting with prospective customers through their preferred means of

• communication.

• Explain the features and benefits of the products and services to a prospect.

• Follow the tele-calling script to deliver the perfect pitch while talking to a

• prospect.

• Acquire required customer information for the sales process.

Required Skills and Qualifications:

• Minimum 1-2 year of tele-calling experience (preferably in the travel or hospitality

• industry).

• Strong communication and interpersonal skills.

• Ability to persuade and influence customers confidently.

• Basic understanding of travel industry products and services.

• Goal-oriented with a proven track record of achieving targets.

• Good organizational and follow-up skills.

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

About the Role

Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.

Responsibilities

• Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
• Managing Customer Lifecycle from sale to possession of the customer’s property.
• Enhance Customer Experience.
• Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
• Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
• Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
• Follow-up on submittals.
• Collections/ Payment Follow Ups with Customer.
• Drive post-sales activity.
• Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
• Address and manage escalated customer queries.

Key Performance Indicators

• Monitor and maximise customer lifetime value strategies.
• Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
• To contribute to the overall standardisation of data, formats and MIS.
• To conceptualize & identify opportunities to create and implement customer delight.

Qualifications

• Education: Graduate/ Post Graduate/ MBA.
• Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.

Required Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in ERP/SAP systems.

Preferred Skills

• Experience in real estate industry.
• Knowledge of customer relationship management.

About Media.net

Media.net is a leading online ad-tech company that develops innovative products for advertisers and publishers. Media.net has one of the most comprehensive portfolios of advertising technology in the industry across search, native, display, mobile, local, products and video. Media.net manages high-quality ad supply on over 500,000 websites and its platform and products are licensed by some of the largest publishers, ad networks and other ad tech companies worldwide.

By market cap, Media.net is one of the Top 5 largest ad-tech companies worldwide. By revenue, Media.net is the second-largest contextual advertising business worldwide. Media.net has 1500+ employees in key operation centers across – North America, Europe and Asia. Media.net's US HQ is based in New York, and Global HQ in Dubai.

Job Summary

We are looking for a seasoned industry professional who has a high-performance

background in ad tech business operations, partner account management & revenue

optimization, team management & overall strategy driving the business. As a DSP agnostic platform, our focus is to grow the ad-exchange business while helping direct advertisers hit their KPIs.The candidate should have good analytical skills, can interpret and work with big data

and should be technically inclined (coding not required)

As a strategic advisor to your clients, you will have the ability to be proactive, work independently, and possess excellent customer-facing communication skills. You will act as the primary point of contact for your clients and will be responsible for ensuring their success.

Job description:

• Own all strategic and operational aspects of client relationships, including overseeing integration and onboarding of new partners
• Use strong analysis, interpretation and independent judgment to strategize and identify revenue opportunities for PnL growth
• Liaise with internal teams like product and engineering to execute strategies and deliver custom client requirements
• Ensure clients receive the highest level of customer service and support
• Conduct research to gather intelligence on competitor products and constantly update yourself on the ad tech landscape

Qualifications:

• Bachelor's degree in Marketing, Advertising, or a related field.
• Minimum 2-3 years of relevant experience in areas mentioned.
• Proven account management experience working with top DSPs like Google DV 360/TTD/Criteo to grow their spends through Media.net Exchange
• Strong understanding of programmatic advertising concepts, including audience targeting, bidding strategies, and ad formats
• Excellent communication and interpersonal skills, with the ability to build and maintain strong client relationships.
• Proactive mindset, capable of identifying opportunities for improvement and taking initiative to implement them.
• Strong organizational and time management abilities, with the capability to handle multiple projects and deadlines simultaneously.
• Ability to work independently and as part of a team, with a high level of self-motivation and accountability.
• Familiarity with other digital advertising platforms and technologies, such as social media advertising and ad exchanges, is a plus.

About the job

About Dentsu International India:

Awarded the Oscars of the advertising world, The Cannes Global Agency of the Year 2022 (a first for India!) Dentsu international comprises of six leadership brands - Carat, dentsu X, iProspect, Isobar, dentsuMB and Merkle, each supported by its specialist divisions and scaled services. With best-in-class services and solutions in Media, Customer Experience Management (CXM), and Creative, dentsu international operates in over 145 markets worldwide with more than 66,000 dedicated talented employees working together to reach the never before!

Part of dentsu International, dentsu India helps some of the biggest & most interesting brands who are our clients everyday to win, keep and grow their best customers and achieve meaningful progress for their businesses. With best-in-class services and solutions in Media, CXM (Customer Experience Management) and Creative, Dentsu India is the 2nd biggest Advertising agency network in India while the dentsu international is the 5th largest in the world.

In good times and bad, we partner with brands to achieve meaningful progress as we are a force for good & for meaningful growth. Our teams of optimists, entrepreneurs and first-movers coalesce around the needs of our clients, unlocking unique possibilities for sustainable value and lasting change.

Learn more at:

Job Title: Graduate Trainee - Account Management

Location: Worli, Mumbai

Traineeship Duration: 6 Months

About the Role:

Are you passionate about digital media and looking to kickstart your career? Join Dentsu as a Graduate Trainee in Client Servicing! This 6-month traineeship program will give you hands-on experience in creating content and executing digital media campaigns for some of the most exciting brands.

Key Responsibilities:

• Create, curate, and implement engaging digital content for assigned brands.
• Manage social and digital presence, including online response management and platform maintenance.
• Interact across online platforms such as Facebook, Instagram, Twitter, LinkedIn, YouTube, Pinterest, and more.
• Collaborate with third-party vendors, influencers, and internal teams to meet campaign goals.
• Stay updated on changes in social media functionality, engagement methods, and digital trends.
• Overcome routine challenges and actively contribute to campaign execution.
• Attend and cover events as required.

What We’re Looking For:

• Pursuing or completed a certification/degree in Digital Media, SEO, or related fields (preferred).
• Full-time availability for the 6-month traineeship.
• Basic knowledge of social media channels, digital marketing, and online platforms.
• Strong written and verbal communication skills with attention to detail.
• Enthusiastic about the latest marketing trends, viral campaigns, and digital innovations.

Pepper Content ( is building a global content marketing platform that brings companies and content creators together to scale up content creation processes across 75+ content verticals and 150+ content categories. Over the past 4.5 years, over 100,000+ freelance content creators have applied to be part of the Pepper network of which we work with the top 5% of talent, and on the other end - we work with over 2500+ customers like Amazon, Adobe, Google, HDFC Bank, Adani, and the majority of the startup ecosystem.

You should apply if:

• 10-12 years of proven experience as an SEO specialist or similar role, with a track record of successful SEO strategies and results.
• Deep understanding of search engine algorithms, ranking factors, and best practices in SEO.
• Proficiency in keyword research and analysis tools.
• Strong analytical skills with the ability to analyze complex data sets and draw actionable insights.
• Experience with SEO tools like Google Analytics, Google Search Console, SEMrush, Moz, or similar platforms.
• Solid knowledge of HTML, CSS, and website development frameworks.
• Excellent communication and leadership skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Up to date with the latest industry trends and changes in search engine algorithms.

Responsibilities-

• Complete ownership of post-sales business delivery & growth of multi-million dollar client portfolio of top global brands
• Defining organization construct for rapid scale. Deliver performance and efficiency in the rapidly growing Business Operations team
• Oversee client account performance as Branch Head.
• Cultivate a data-driven culture to drive successful digital marketing campaigns.
• Pioneer search marketing services and lead growth in other digital marketing offerings.
• Implement advanced tracking and reporting standards for Enterprise clients to optimize ROI.
• Introduce cutting-edge business analytics and performance tracking practices for streamlined agency management.
• Develop and execute comprehensive SEO strategies aligned with organizational goals.
• Conduct thorough keyword research and analysis to enhance search rankings and organic traffic.
• Optimize on-page and off-page elements to improve search engine visibility and credibility.
• Collaborate with web developers to address technical SEO issues and ensure efficient crawling and indexing.
• Work closely with the content team to optimize content for maximum organic search visibility.
• Monitor and analyze key SEO metrics to evaluate strategy effectiveness and recommend improvements.
• Stay updated with industry trends, search engine updates, and best practices in SEO.
• Lead and mentor a team of SEO specialists, collaborating with cross-functional teams to align strategies with business objectives

Benefits at Pepper:

• Paid leaves for new parents
• Paid Menstrual Leave
• Flexible work timings
• Medical Insurance coverage for all employees and dependents including Parents or In-laws
• COVID 19 insurance coverage for all employees and dependents including Parents or in-laws

The successful candidate has experience building relationships with executive-level contacts, co-selling with channel partners, and is adaptable to changing or ambiguous environments. You must be highly results-driven, customer-focused, business savvy, and innovative at building internal and external relationships to help our clients transform their businesses!

Collaborate with internal teams such as marketing, product, and customer success to ensure customer satisfaction.

Mobilize and collaborate across a broad account team to create visibility with target accounts, drive engagement of target prospects at both the individual contributor and executive level, and move these accounts through the sales process.

Constantly generate pipeline through ever-evolving techniques, tools, product demonstrations, field marketing initiatives, trade shows, and top-tier channel partners.

At least 1 years experience B2B / Account Management Experience.

.Experience providing multiple -Channel Support Preferred (Phone , Chat ,Email ,Web etc )

Able to manage own accounts through Video Congercing and emails etc.

 Highlight proficiency in CRM tools for account management and performance tracking

.Knowledge in CRM tools ( Preferred )

 CRM expertise

• CRM (Customer Relationship Management)
• CRM Tools/CRM Software
• Salesforce, HubSpot, Sansan, Zoho, Pipedrive (Specify if a particular CRM is preferred)
• CRM Utilization/Extensive CRM Utilization
• CRM Strategy/CRM Implementation

Extensive experience utilizing a CRM to managed account opportunities and correlate key performance metrics.

An in the field mentality leading you to meet customers & prospects face to face wherever possible and capable of working in a Virtual First environment.

Japanese and English Fluency: Specify fluency in both Japanese and business-level English

CONTACT HR @ sana @sanasearchinternational.com /

SANA @

Shariq @

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Hi,

We are seeking an experienced Client Partner to lead and grow strategic relationships within the Banking & Financial Services sector in India . The role involves driving business growth, managing client engagement, and ensuring delivery excellence across IT services.

Job Description & Key Responsibilities

Client Relationship & Account Management

• Serve as the single point of accountability for the bank client relationship.
• Build and nurture relationships with CXO, business heads, and technology leaders at the bank.
• Understand the client’s strategic initiatives in digital banking, regulatory compliance, risk management, and customer experience in domestic market.
• 3 to 5 years of experience in IT services with a focus on Banking & Financial Services clients .
• Experience in managing enterprise-scale accounts with digital transformation initiatives.
• Identify transformation initiatives in areas like digital channels, payments, core banking modernization, data analytics, risk, and compliance.
• Align IT services and solutions with the bank’s digital transformation roadmap.
• Anticipate emerging needs in areas such as cybersecurity, cloud adoption, data privacy, and regulatory compliance.