41 Reliance Retail jobs in Kollam

Job Title: Assistant Store Manager Key Responsibilities: 1. Customer Experience & Service Excellence  Ensure all customers are attended to promptly and provided with accurate, relevant, and technically sound information about products. Maintain a conversion rate of over 90% by driving a culture of outstanding customer engagement and follow-through. revent miscommunication about products by ensuring team members are well-trained, and feedback is collected post-sale by the Customer Experience Department. nsure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards. 2. Sales & Performance Management xecute the sales plan issued by the Management and cascade it effectively to the team. chieve and exceed the following sales KPIs: o Turnover & Turnover Growth o Quantity of Units Sold & Qty Growth o Margin % o ABQ (Average Bill Quantity) o ABV (Average Bill Value) o ASP (Average Selling Price) ontinuously track team performance and guide them with corrective actions when needed. nsure team is aligned with Head Office strategy and adapt based on real-time store insights. 3. Cash Handling & Financial Accuracy versee accurate and secure processing of all transactions including cash, card, UPI, and digital wallets. nsure compliance with cash handling procedures and maintain accurate records of all financial transactions. onduct daily reconciliation of sales, credit bills, and payment gateway transactions. mplement checks to avoid billing, pricing, and tagging errors; conduct random item and billing checks. 4. Inventory, Stock Control & Shrinkage Management onitor inventory levels and trends, initiate timely reorders, and prevent stockouts. anage and report product returns, damages, and defective items to avoid financial loss. educe Shrinkage through active monitoring, auditing, and by enforcing store security protocols. nsure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory. inimize inventory aging and improve SKU performance across categories. 5. Team Management & Training ead a team comprising Assistant Store Manager, Supervisors, and Sales Executives. rovide continuous training on: o Product knowledge o Customer interaction and sales techniques o SOPs, store etiquette, complaint handling o Relationship management and operational discipline nsure team members adhere to company policies and report regularly on their daily tasks and performance. romote Diversity & Inclusion by maintaining a balanced and respectful team culture. 6. Visual Merchandising & Store Standards mplement compelling visual merchandising strategies to improve footfall and drive sales. reate attractive displays, especially on mannequins and storefronts, aligning with campaign themes. aintain the cleanliness, hygiene, and overall brand image of the store, both inside and outside. 7. Community Engagement & Brand Building rive engagement with the local community by increasing: o No. of Community Members o No. of Schools Connected o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS) rganize or participate in community-driven sports activities, educational tie-ups, and brand events. ncourage customer loyalty through newsletters, feedback programs, and social media interaction.8. Team Coordination & Reporting onduct daily, weekly, and monthly team meetings to: o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback ubmit comprehensive reports on KPI progress, stock status, team productivity, and action plans.

Job Title: Assistant Store Manager

Key Responsibilities:

1. Customer Experience & Service Excellence  Ensure all customers are attended to promptly and provided with accurate, relevant, and technically sound information about products. Maintain a conversion rate of over 90% by driving a culture of outstanding customer engagement and follow-through. revent miscommunication about products by ensuring team members are well-trained, and feedback is collected post-sale by the Customer Experience Department. nsure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards.

2. Sales & Performance Management xecute the sales plan issued by the Management and cascade it effectively to the team. chieve and exceed the following sales KPIs: o Turnover & Turnover Growth o Quantity of Units Sold & Qty Growth o Margin % o ABQ (Average Bill Quantity) o ABV (Average Bill Value) o ASP (Average Selling Price) ontinuously track team performance and guide them with corrective actions when needed. nsure team is aligned with Head Office strategy and adapt based on real-time store insights.

3. Cash Handling & Financial Accuracy versee accurate and secure processing of all transactions including cash, card, UPI, and digital wallets. nsure compliance with cash handling procedures and maintain accurate records of all financial transactions. onduct daily reconciliation of sales, credit bills, and payment gateway transactions. mplement checks to avoid billing, pricing, and tagging errors; conduct random item and billing checks.

4. Inventory, Stock Control & Shrinkage Management onitor inventory levels and trends, initiate timely reorders, and prevent stockouts. anage and report product returns, damages, and defective items to avoid financial loss. educe Shrinkage through active monitoring, auditing, and by enforcing store security protocols. nsure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory. inimize inventory aging and improve SKU performance across categories.

5. Team Management & Training ead a team comprising Assistant Store Manager, Supervisors, and Sales Executives. rovide continuous training on: o Product knowledge o Customer interaction and sales techniques o SOPs, store etiquette, complaint handling o Relationship management and operational discipline nsure team members adhere to company policies and report regularly on their daily tasks and performance. romote Diversity & Inclusion by maintaining a balanced and respectful team culture.

6. Visual Merchandising & Store Standards mplement compelling visual merchandising strategies to improve footfall and drive sales. reate attractive displays, especially on mannequins and storefronts, aligning with campaign themes. aintain the cleanliness, hygiene, and overall brand image of the store, both inside and outside.

7. Community Engagement & Brand Building rive engagement with the local community by increasing: o No. of Community Members o No. of Schools Connected o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS) rganize or participate in community-driven sports activities, educational tie-ups, and brand events. ncourage customer loyalty through newsletters, feedback programs, and social media interaction.

8. Team Coordination & Reporting onduct daily, weekly, and monthly team meetings to: o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback ubmit comprehensive reports on KPI progress, stock status, team productivity, and action plans.

Job Title: Assistant Store Manager

Key Responsibilities:

1. Customer Experience & Service Excellence Ensure all customers are attended to promptly and provided with accurate, relevant, and technically sound information about products. Maintain a conversion rate of over 90% by driving a culture of outstanding customer engagement and follow-through. Prevent miscommunication about products by ensuring team members are well-trained, and feedback is collected post-sale by the Customer Experience Department. Ensure both CSAT (Offline) and CSAT (Online) scores meet or exceed company standards.

2. Sales & Performance Management Execute the sales plan issued by the Management and cascade it effectively to the team. Achieve and exceed the following sales KPIs: o Turnover & Turnover Growth o Quantity of Units Sold & Qty Growth o Margin % o ABQ (Average Bill Quantity) o ABV (Average Bill Value) o ASP (Average Selling Price) Continuously track team performance and guide them with corrective actions when needed. Ensure team is aligned with Head Office strategy and adapt based on real-time store insights.

3. Cash Handling & Financial Accuracy Oversee accurate and secure processing of all transactions including cash, card, UPI, and digital wallets. Ensure compliance with cash handling procedures and maintain accurate records of all financial transactions. Conduct daily reconciliation of sales, credit bills, and payment gateway transactions. Implement checks to avoid billing, pricing, and tagging errors; conduct random item and billing checks.

4. Inventory, Stock Control & Shrinkage Management Monitor inventory levels and trends, initiate timely reorders, and prevent stockouts. Manage and report product returns, damages, and defective items to avoid financial loss. Reduce Shrinkage through active monitoring, auditing, and by enforcing store security protocols. Ensure an efficient Stock Rotation Ratio to maintain freshness and avoid slow-moving inventory. Minimize inventory aging and improve SKU performance across categories.

5. Team Management & Training Lead a team comprising Assistant Store Manager, Supervisors, and Sales Executives. Provide continuous training on: o Product knowledge o Customer interaction and sales techniques o SOPs, store etiquette, complaint handling o Relationship management and operational discipline Ensure team members adhere to company policies and report regularly on their daily tasks and performance. Promote Diversity & Inclusion by maintaining a balanced and respectful team culture.

6. Visual Merchandising & Store Standards Implement compelling visual merchandising strategies to improve footfall and drive sales. Create attractive displays, especially on mannequins and storefronts, aligning with campaign themes. Maintain the cleanliness, hygiene, and overall brand image of the store, both inside and outside.

7. Community Engagement & Brand Building Drive engagement with the local community by increasing: o No. of Community Members o No. of Schools Connected o No. of Affiliations in Private Partnerships (PP) & Retail Sponsorships (RS) Organize or participate in community-driven sports activities, educational tie-ups, and brand events. Encourage customer loyalty through newsletters, feedback programs, and social media interaction.

8. Team Coordination & Reporting Conduct daily, weekly, and monthly team meetings to: o Review sales and operational performance o Discuss challenges and areas of improvement o Ensure timely implementation of strategic decisions and feedback Submit comprehensive reports on KPI progress, stock status, team productivity, and action plans.

We at Law Sikho are seeking a dedicated & enthusiastic ‘Support Associate' to join our team.Company website: , Key Responsibilities:1. Respond promptly and effectively to student inquiries through various channels including email and phone.2. Provide accurate information about courses, policies, and procedures. Maintain a high level of professionalism and empathy in all interactions with students.3. Proactively reach out to students to understand and address their concerns. Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.4. Proactively address and resolve student complaints and concerns. Focus on achieving high Customer Satisfaction (CSAT) scores.5. Stay up-to-date with the company's course offerings, updates, and promotions. Continuously educate yourself about the online education industry and relevant trends.6. Collaborate closely with the product team to address gaps based on student feedback. Maintain clear and effective communication with students, colleagues, and other teams within the company. 7. Provide regular updates to students about the status of their inquiries or issues. Conduct quality checks on interactions with students to ensure consistent service quality. Identify opportunities for process improvement and suggest solutions to enhance the support experience.8. Efficiently manage workload and prioritize tasks to meet or exceed established service level agreements (SLAs) and response times.9. Keep accurate records of student interactions, issues, and resolutions. Generate reports on support-related metrics, such as response times, resolution rates, and customer satisfaction scores. 10. Participate in ongoing training and development programs to enhance product knowledge and customer service skills. Share knowledge and best practices with fellow support agents. Collaborate with other support agents and cross-functional teams to ensure a seamless customer experience.11. Provide insights and feedback to improve product features and user experience. Ensure adherence to company policies, guidelines, and industry regulations. Protect sensitive student information and maintain confidentiality.12. Be prepared to handle crisis situations or service disruptions following established protocols and communication procedures.Who can apply:1. Candidates with minimum 1 year of experience. Other requirements:● Bachelor’s degree in business administration or relevant field (Undergraduates can also apply). ● A minimum of 1 to 2 years of proven experience in a customer support position. ● Excellent English communication (both written and spoken). ● Proficiency in Google Sheets and Docs and customer support software. ● Outstanding written and verbal communication skills. ● Good understanding of management practices and techniques.