724 Senior Management jobs in Delhi

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Management Trainee - Order Management!

In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks. 
The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization. 
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously. 
Responsibilities
• Lead a team working in Sales support area and own a smooth operation.
• Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
• Act as subject matter specialist and resolve / support team in achieving the business objectives.
• Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
• Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
• Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
• Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed 
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements 
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms 
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers) 
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Capturing information from logistics partners and advising customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily supervising the assigned orders and exceptions validations
• Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc. 
Qualifications we seek in you!
Minimum qualifications
• Graduate
• SAP ERP experience
Preferred qualifications
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
• In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.

Company Description

NFX Digital is a disruptive research-based solutions and digital marketing company based in New Delhi, India. Our mission is to revolutionize the consumer and marketing research landscape by providing brands with actionable insights and innovative marketing solutions. We believe in the power of digital innovations and technology to deliver statistically relevant data at a lower cost and faster turnaround time than traditional research methods. Our platform, Adytude.com, allows brands to engage with their target audience in a candid environment, enabling them to create personalized and impactful marketing strategies. We’ve worked with clients like Armani, Bajaj, Digitas, Discovery, DLF, Emami, Flipkart ,Godfrey Philips, Glenmark, Hyundai, Havas Media, ITC, JWT, Pepsi, Timex, Shopclues, Tatas, Times Of India, Titan, TTK, TVS, Voltas, Zivame.

Role Description

This is an onsite role for a Management Intern at NFX Digital. We’re looking for someone to help grow our unique gaming IP by curating content, conducting research, and generating creative ideas.

Content Curation & Creation:

• Assist in curating engaging and relevant content for the gaming IP across multiple platforms
• Collaborate with the creative and content teams to brainstorm and implement content strategies.
• Create content that resonates with the target audience.

Research

• Conduct market research and competitor analysis
• Stay up to date with the latest gaming trends.

Brainstorming & Ideation

• Actively participate in brainstorming sessions to scale the game and strategize content.
• Help identify emerging trends in gaming and social media that could be used.

Qualifications:

• Experience: A recent graduate with a degree in BBA, Communications, Marketing, Digital Marketing or other related fields.
• Results-Oriented: You thrive in a fast-paced environment and are driven by measurable results. You’re someone who can set ambitious targets and deliver on them consistently.
• Collaborative Mindset: Can work in a team setting

We’re a rapidly expanding team with a startup mentality. You’ll have the opportunity to shape our content strategies and grow alongside us.

If you’re excited about the opportunity to learn content creation and strategy and research that’s set to make waves, we want to hear from you! Apply now and become a key player in our journey to success.

Location: Delhi

Duration: Internship

Note: The internship may lead to a job based on performance.

We are looking for a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.

Key Responsibilities:

Workforce Management (WFM):

• Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools (Verint, Calabrio, NICE IEX).
• Coordinate shift bids, schedule changes, and time-off planning.
• Monitor intraday performance and adjust staffing in real-time as needed.

Quality Management (QM):

• Configure and maintain quality scorecards and evaluation forms in Verint, Calabrio, or NICE platforms.
• Monitor and evaluate customer interactions (voice/chat/email) for compliance, accuracy, and professionalism.
• Collaborate with supervisors and training teams to close performance gaps and improve customer experience.

Reporting & Analysis:

• Generate and distribute performance reports (adherence, occupancy, QA scores, service levels).
• Provide actionable insights from WFM and QA data to improve efficiency and agent effectiveness.

System Administration & Support:

• Administer user profiles, roles, and access within WFM/QM systems.
• Work with IT/Telecom teams for system updates, upgrades, and issue resolution.
• Conduct testing and validation after system changes or configuration updates.

Process Improvement:

• Identify and recommend process improvements for scheduling, QA evaluations, and performance tracking.
• Participate in cross-functional initiatives related to agent performance, training, and optimization.

Company Description

NFX Digital is a disruptive research-based solutions and digital marketing company based in New Delhi, India. Our mission is to revolutionize the consumer and marketing research landscape by providing brands with actionable insights and innovative marketing solutions. We believe in the power of digital innovations and technology to deliver statistically relevant data at a lower cost and faster turnaround time than traditional research methods. Our platform, Adytude.com, allows brands to engage with their target audience in a candid environment, enabling them to create personalized and impactful marketing strategies. We’ve worked with clients like Armani, Bajaj, Digitas, Discovery, DLF, Emami, Flipkart ,Godfrey Philips, Glenmark, Hyundai, Havas Media, ITC, JWT, Pepsi, Timex, Shopclues, Tatas, Times Of India, Titan, TTK, TVS, Voltas, Zivame.

Role Description

This is an onsite role for a Management Intern at NFX Digital. We’re looking for someone to help grow our unique gaming IP by curating content, conducting research, and generating creative ideas.

Content Curation & Creation:

• Assist in curating engaging and relevant content for the gaming IP across multiple platforms
• Collaborate with the creative and content teams to brainstorm and implement content strategies.
• Create content that resonates with the target audience.

Research

• Conduct market research and competitor analysis
• Stay up to date with the latest gaming trends.

Brainstorming & Ideation

• Actively participate in brainstorming sessions to scale the game and strategize content.
• Help identify emerging trends in gaming and social media that could be used.

Qualifications:

• Experience: A recent graduate with a degree in BBA, Communications, Marketing, Digital Marketing or other related fields.
• Results-Oriented: You thrive in a fast-paced environment and are driven by measurable results. You’re someone who can set ambitious targets and deliver on them consistently.
• Collaborative Mindset: Can work in a team setting

We’re a rapidly expanding team with a startup mentality. You’ll have the opportunity to shape our content strategies and grow alongside us.

If you’re excited about the opportunity to learn content creation and strategy and research that’s set to make waves, we want to hear from you! Apply now and become a key player in our journey to success.

Location: Delhi

Duration: Internship

Note: The internship may lead to a job based on performance.

We are looking for a skilled WFM & QM Specialist with hands-on experience in Verint, Calabrio, or NICE platforms to support the effective management of workforce planning, real-time monitoring, and quality assurance activities in a contact center environment.

Key Responsibilities:

Workforce Management (WFM):

• Manage forecasting, scheduling, real-time adherence (RTA), and capacity planning using WFM tools (Verint, Calabrio, NICE IEX).
• Coordinate shift bids, schedule changes, and time-off planning.
• Monitor intraday performance and adjust staffing in real-time as needed.

Quality Management (QM):

• Configure and maintain quality scorecards and evaluation forms in Verint, Calabrio, or NICE platforms.
• Monitor and evaluate customer interactions (voice/chat/email) for compliance, accuracy, and professionalism.
• Collaborate with supervisors and training teams to close performance gaps and improve customer experience.

Reporting & Analysis:

• Generate and distribute performance reports (adherence, occupancy, QA scores, service levels).
• Provide actionable insights from WFM and QA data to improve efficiency and agent effectiveness.

System Administration & Support:

• Administer user profiles, roles, and access within WFM/QM systems.
• Work with IT/Telecom teams for system updates, upgrades, and issue resolution.
• Conduct testing and validation after system changes or configuration updates.

Process Improvement:

• Identify and recommend process improvements for scheduling, QA evaluations, and performance tracking.
• Participate in cross-functional initiatives related to agent performance, training, and optimization.

• Analyze business processes and identify operational inefficiencies.
• Develop strategic recommendations for organizational growth and improvement.
• Conduct market research and competitive analysis.
• Create business plans and financial models to support strategic initiatives.
• Advise clients on best practices in areas such as operations, strategy, and organization.
• Implement solutions and manage change initiatives within client organizations.
• Prepare and deliver comprehensive reports and presentations to clients.
• Build and maintain strong client relationships.
• Stay current with industry trends and emerging business strategies.

• Bachelor's or Master's degree in Business Administration, Economics, or a related field.
• Minimum of 4 years of experience in management consulting or a similar advisory role.
• Proven ability to analyze complex business problems and develop practical solutions.
• Strong understanding of business strategy, operations, and financial principles.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Ability to work independently and manage multiple projects simultaneously.
• Proficiency in Microsoft Office Suite and business analysis tools.