337 Senior Management jobs in Delhi
Management Trainee - Order Management
Posted today
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee - Order Management!
In this role, the shortlisted candidate will be responsible for delivering services in area of Sales Support and will be handling processes related to Order entry and management, Order fulfillment, Contract management, Master data management, Territory manager support and Reporting and Analysis. The candidate will also be encouraged to perform regular operation as individual contributor in performing above mentioned tasks.
The role requires very close co-ordination with Sales teams, Product teams, Field support team, IT teams, vendors / suppliers, and transporter / freight forwarder to enable revenue maximization for the organization.
We will prefer people with some analytical skills who are able to understand the process and follow the same rigorously.
Responsibilities
• Lead a team working in Sales support area and own a smooth operation.
• Responsible for team outcome (efficiency / critical metric / SLA) and reporting of critical metric / SLA
• Act as subject matter specialist and resolve / support team in achieving the business objectives.
• Own customer / third party relationship and governance to drive surprise free operation and revenue maximization.
• Resolve process issues by co-ordination internally (with partners) and externally with relevant parties.
• Drive governance and relationship with customer and front face any critical issues from customer and perform corrective action and preventive action planning.
• Perform following activities as part of individual contributor role;
a. Booking and validation of Contract Orders in the ERP system and corresponding updating to Contracts in the ERP
b. Building a relation with clients and sales representatives and becoming a point-of-contact for Customer / Sales inquiries
c. Coordinate (phone / emails) with Service technicians, Logistics teams, and Sales to ensure the right delivery, installation, and confirmation to customers for the orders placed
d. Bring together details from customers and sometimes service technicians for accurate invoicing (including CN / DN notes) and ensure to have complete the billing / invoicing timely as per the contractual agreements
• Administration of customer contracts i.e. update contracts, fixed and variable billing computation as per contact terms
• Ensure resolution to customer requests for any queries on Contracts / order status and billing/invoicing corrections
• Follow-up on pending items with Logistics / Supply chain team for order delivery status
• Periodical and ad-hoc Report preparation for internal (sales, Business Controllers, etc.) and external (Customers)
• Archival of the right set of documents for audit and compliance purposes
• Updating ERP regarding Customer Master details, order details, supplies, pricing, etc.
• Capturing information from logistics partners and advising customers regarding availability and deliveries
• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements, rebates, etc.
• Checking and solving potential issues between client purchase orders (PO) and system information;
• Presenting with the warehouse and forwarders and efficiently own the delivery process to ensure return of goods to the final recipient
• Preparing the relevant documents for the orders - Export documents (LoC, etc.), Pro forma invoices, customs documents, etc. and coordinate with internal teams for smooth order delivery
• Daily supervising the assigned orders and exceptions validations
• Accurate categorization of customer issues in the system and corresponding responses on ERP systems for various disputes arising from customers in terms of damaged goods, shipment delayed, etc.
Qualifications we seek in you!
Minimum qualifications
• Graduate
• SAP ERP experience
Preferred qualifications
• Excellent communications skills – both verbal and written. Consistent track record of client handling skills and ability to establish trust with clients.
• In this role the candidate may have to at time work during global hours in order to connect with other teams working in different time zones. There may also be possibilities for any business travels locally or outside the country.
Management Trainee-Contract Management
Posted today
Job Viewed
Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Management Trainee, Contract Management
In this role, Analyst will be responsible for Pricing operations/ Research and Rebates. Ensure the timely and accurate set up of agreements on the systems, accurate rebate calculation and timely payout, response to queries, emails, ensure that there is internal and external stakeholder management, operational metrics are followed and reported. Ensuring compliance to customer agreements for on-invoice price, pricing overrides. Develop system and departmental subject matter expertise. Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
Responsibilities
• Load and maintain Supplier Agreements/ Rebates and perform research in ERP.
• Add/Change/Delete (ACD) Load Distribution Agreements
• ACD Tier Alignment
• ACD Load Products
• Calculate Rebates manually using MS excel formulas
• Variance trend analysis and seek alignment with business on comments
• Work exception reports on a daily basis and utilize reporting to identify possible quality issues.
• Proactively work with suppliers to ensure compliance with agreements, specifically the timeliness and completeness of information. Responsible for the escalation of compliance issues.
• Ensure that service level expectations are met or exceeded.
• Utilize systems and software to perform complex research assignments.
Qualifications we seek in you!
Minimum Qualifications
• Any Graduate, commerce preferred
• Ability to work on multiple ERP, masterdata and workflow solutions
• Strong English language skills (verbal and written)
Preferred Qualifications/ Skills
• Relevant years related business experience in Financial Services, OTC, Accounting, Financial, or Wholesale Drug industry.
• Uses critical thinking, data analysis, research and contract compliance knowledge to provide exceptional customer service and operational excellence.
• Knowledge of SAP and advanced excel would be an added advantage.
Log Management
Posted 1 day ago
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Job Description
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.
You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.
You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.
As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.
You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of - and taking action on the problem.
If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
**Key Responsibilities:**
**1. Infrastructure Management & Maintenance**
+ Manage, maintain, and optimize the Elastic-based log management infrastructure to ensure stability, performance, and scalability.
+ Perform routine maintenance such as cluster health checks, node management, and index lifecycle management.
+ Ensure high availability and fault tolerance of the Elastic Stack components.
**2. Customer Support & Onboarding**
+ Assist customers with onboarding new data sources and configuring ingestion pipelines.
+ Create and manage basic dashboards tailored to customer needs.
+ Provide technical support for log ingestion, dashboard visualization, and performance troubleshooting.
**3. Log Ingestion & Integration**
+ Design, configure, and maintain log ingestion pipelines using Logstash and Beats.
+ Ensure seamless integration of custom log formats and various data sources into the Elastic Stack.
+ Optimize ingestion pipelines for performance and reliability.
**4. Monitoring & Operations**
+ Monitor the health and performance of the Elastic Stack components (Elasticsearch, Kibana, Logstash, Beats).
+ Proactively detect and resolve performance bottlenecks and failures.
+ Maintain platform security, including access control and data protection policies.
**5. Template & Index Management**
+ Develop and maintain index templates and mappings for efficient data structuring.
+ Implement strategies for index rollover and lifecycle management.
**6. Automation & Scripting**
+ Leverage automation tools (Terraform, Puppet, Shell) for deployment and configuration management.
+ Develop scripts for automation of log ingestion, system monitoring, and dashboard provisioning.
**7. Consulting & Best Practices**
+ Advise internal stakeholders on log analytics strategies, visualizations, and best practices.
+ Provide input for system improvement and log analysis frameworks using SIEM and machine learning.
**8. Operational Excellence**
+ Ensure Admin On Duty (AOD) coverage for uninterrupted service and SLA compliance.
+ Document Standard Operating Procedures (SOPs) and adhere to organization-wide rules and standards.
+ Provide RCA documentation for P1/P2 incidents and actively contribute to problem management.
**Soft Skills:**
+ Strong communication and interpersonal skills
+ Ability to multitask and perform under pressure in a 24/7 operational environment
+ Customer-centric attitude and problem-solving mindset
**Your Future at Kyndryl**
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond - taking your future to the next level. With Kyndryl, the sky's the limit.
**Who You Are**
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
**Required Technical and Professional Expertise:**
+ Minimum 6+ years of experience.
+ Expert-level experience with **Elastic Stack** : Elasticsearch, Kibana, Logstash, Beats
+ Strong knowledge of **log ingestion pipeline** design and optimization
+ Proficient in **SIEM integration** and **machine learning** for log analytics
+ Advanced scripting skills in **Shell** , **Puppet** , and **Terraform**
+ Experience using and integrating **automation APIs**
+ Hands-on experience with **system monitoring/log analysis tools**
+ Knowledge of **platform security, compliance** , and **performance tuning**
**Preferred Technical and Professional Experience:**
+ Familiarity with **Agile** practices (e.g., Scrum)
+ Knowledge of **CI/CD** pipelines for log platform deployment and updates
**Required Certifications:**
+ Elastic Stack certification (Elastic Certified Engineer or Analyst)
+ Certifications in automation tools (Terraform, Puppet)
+ SIEM tool certification (Splunk, QRadar, Elastic SIEM) - preferred
+ Cloud platform certifications (AWS, Azure) - optional
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Management Consultant
Posted 8 days ago
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Job Description
Role : Management Consultant – Business Innovation & Transformation
Location: Noida/ Pune/ Bangalore/ Mumbai/ Chennai/ Hyderabad
About Company:
HCLSoftware, the software business division of HCLTech, responsible for developing, marketing, selling and supporting solutions in the following pillars:
Business & Industry Applications
Cybersecurity
Data & Analytics
AI and Intelligent Operations
Sovereign Collaboration
Total Experience
Specialized Software
We drive customer success through relentless product innovation for more than 20,000 organizations including the majority of the Fortune 100 and almost half of the Fortune 500.
This is an exciting time to be joining HCL Software, as we expand, invest and grow.
You can read more about us at
Position Summary:
As a Business Management Consultant in Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion and improve operational efficiency. You will work closely with senior leadership, business units, and cross-functional teams to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies.
Key Responsibilities:
- Strategic Analysis and Planning: Conduct comprehensive business analyses to identify challenges, opportunities, and areas for improvement. Provide strategic recommendations for enhancing renewal strategies that increase retention rates and align with business goals.
- Process Optimization: Evaluate existing processes and workflows to recommend improvements in efficiency and productivity. Collaborate with stakeholders to implement process changes that align with company goals.
- Change Management: Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies.
- Market Research and Competitor Analysis: Stay informed about industry trends, competitive landscape, and market dynamics to help guide business strategy and product development decisions.
- Project Management: Lead and coordinate projects aimed at improving business processes or introducing new initiatives. Ensure that all projects are delivered on time, within scope, and within budget.
- Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals.
- Performance Metrics and Reporting: Develop performance metrics and key performance indicators (KPIs) to track and measure business success. Regularly report on business performance and provide actionable insights.
- Design and implement strategic engagement frameworks for key accounts expansion
Qualifications:
- Bachelor's degree in Business Administration, Management, or a related field (Master’s degree preferred).
- 7+ years of experience in business management consulting, preferably within the software or technology industry.
- Strong understanding of business operations, software solutions, and technology-driven processes.
- Experience with process improvement methodologies (e.g., Lean, Six Sigma).
- Proven ability to analyze complex business problems and propose actionable solutions.
- Excellent project management skills with a track record of successfully leading cross-functional teams.
- Strong communication and interpersonal skills, with the ability to present ideas and recommendations to senior leadership.
- Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
- Proficiency in business intelligence tools, CRM software, and MS Office Suite (Excel, PowerPoint, Word).
- Strong problem-solving, critical thinking, and decision-making skills.
- Strong client-facing communication and analytical skills.
Preferred Skills:
- Experience with enterprise software solutions or SaaS-based businesses.
- Familiarity with Agile methodologies.
- Experience in customer relationship management and Renewal strategy development.
- Consulting certifications (e.g., PMP, Lean, Six Sigma).
Buying & Management
Posted 8 days ago
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Job Description
Management Intern
Posted 8 days ago
Job Viewed
Job Description
Company Description
SMARRTIF AI is an Ed-Tech Consulting startup dedicated to helping individuals from non-technical backgrounds successfully transition into fields like Artificial Intelligence (AI), Machine Learning (ML), Data Analytics (DA), and Business Analytics (BA). Our mission is to bridge the skills gap by providing personalized learning solutions tailored to each individual’s needs and learning pace. We offer continuous guidance, mentorship, and cutting-edge digital tools to ensure a seamless and engaging learning experience. Join us to transform your career and future in the tech-driven world of AI, ML, DA, and BA.
Role Description
This is a full-time management intern role located in South Delhi with some work-from-home flexibility. The Management Intern will assist in day-to-day operations, coordinate with different departments, conduct research and data analysis, and support the development and implementation of strategic initiatives. The intern will also assist in project management, documentation, and reporting activities while gaining hands-on experience in the field of AI and Ed-Tech.
Our services include:
Project-Based Training Programs
Career Consultation & CV Enhancement
AI-Powered CV Analyzer & Digital Portfolio Management
At SMARRTIF AI, we focus on practical, hands-on learning, enabling our candidates to thrive in the rapidly evolving tech industry. Visit :
About the Role:
As a Management Trainee at SMARRTIF AI, you will gain hands-on experience working across all domains of the organization. This role is designed to provide you with a 360- degree learning experience in Business Development, HR, Marketing, Research & Development, and Operations. You will also receive technical training to enhance your skills and understanding of AI- driven solutions.
What’s in it for You?
Exposure to multiple business domains
Hands-on training in technical and managerial aspects
Work closely with leadership and industry professionals
Develop problem-solving and decision-making skills
Hybrid work flexibility
Key Responsibilities:
Assist in day-to-day operations across different departments
Support business development, lead generation & market research
Participate in HR processes like candidate filtering, onboarding, and employee engagement
Contribute to marketing & social media strategies
Work on AI-related research & data-driven projects
Collaborate with cross-functional teams to optimize processes
Learn and implement tools like Power BI, Excel dashboards, and automation techniques
Post-Internship Opportunities:
Upon completing the 3-month unpaid internship, your performance will be evaluated
across all domains. Based on your skills and interest:
You may receive a 3-month paid internship (₹5,000 per month) in your preferred domain.
After the paid internship, there is an opportunity for a Pre-Placement Offer (PPO).
Who Should Apply?
Proactive, smart, and go-getters who are eager to learn
Individuals interested in business operations, AI, and management
Tech-savvy students or fresh graduates willing to explore multiple domains
Candidates with excellent communication & problem-solving skills
Qualifications
- Strong organizational and multitasking skills
- Proficiency in research and data analysis
- Excellent written and verbal communication skills
- Ability to work independently and collaboratively in a hybrid work environment
- Basic understanding of AI, ML, DA, or BA is a plus but not required
- Familiarity with project management tools and best practices
- Pursuing or recently completed a degree in Business, Management, Data Science, or related field
If you’re looking for exponential learning and career growth in a dynamic startup environment, SMARRTIF AI is the place for you!
Channel Management
Posted 8 days ago
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Job Description
Job description
- Drive strategies and plans to develop channel partner pipelines for chaipoint expansion & beverages solutions.
- Identify and qualify new business opportunities /distributors, approaching key decision makers to be recruited as channel partners for vending business.
- Be part of Business Applications team to succeed targets and create the baseline for coming months /years.
- Partner with the broader Chai Point team to leverage joint solutioning and effective sales execution.
- Develop senior relationships with key customers and partners and leadership in these relationships to facilitate creative engagements.
- Represent the organization at key sales development events (conferences, tradeshows, regional events, etc.)
- Work with alliance partners to extend our strategy in the accounts.
Skills and experience required:
● At least 4 years of proven sales experience in a product/service industry selling to B2B traders/ service providers.
● Ability to work/develop the partner ecosystem to enable a stronger go-to-market approach to increase market coverage.
● Competitive and competitively aware: Proficient at explaining strengths and vulnerabilities - can plan accordingly.
● Willingness to travel 20%+ of a random monthly to quarterly schedule - candidate should be able to work efficiently to maximize travel schedule, customer engagement, and internal demands.
About Chai Point:
The world’s largest Chai-led beverage platform, Chai Point, is an omni channel brand that started in 2010. The Company reaches millions of customers every day through multiple touch points including retail stores, cloud kitchens, corporate offices and institutions, consumer packaged goods, and HORECA (hotels, restaurants, and cafes). myChai™ brewing system is a proprietary Cloud-connected Chai and coffee brewing technology platform that gives Chai Point the capability to brew fresh chai and coffee with consistent quality on a global scale. Chai Point is present in India through its retail network of over 180 stores across 9 major cities and in over 3500 workplace community hubs across 21 cities through its specialised brewing systems.
With single origin tea from Assam’s finest estates and 100% single origin Arabica coffee beans from Rainforest Alliance certified estates of Chikmagalur, Karnataka, Chai Point is already serving over 700,000 cups every day. Chai Point is the first company in India to launch environment-friendly heat retaining Chai flasks in 2016 that can keep the chai, coffee hot for up to 2 hours.
As the brand continues to expand across formats with myChai™, the Company is aiming to tap into one million small and mid-size bakeries and cafes by bringing them onto a single platform. The Company plans to install 30,000 myChai™ brewing systems across India in the next 3 – 5 years giving it the largest footprint in the retail channel in India.
Towards the brand purpose of brewing an authentic cup that brightens lives and brings people together, the Chai Point Rewards program not only continuously delights and rewards its customers but also engages communities in a unique manner through the IROC – I Run on Chai program, which is seamlessly integrated in the Chai Point mobile app.
Chai Point is backed by marquee investors like Eight Roads Ventures (part of Fidelity Investments Inc.), Saama Capital, DSG and Paragon Partners. The Company has raised over $50 million in funds till date.
Company Culture:
We are an infectious bunch. Be it the way we rise to challenges, the cutting-edge products we create, the dreams we chase, or the fun we have at work. We invite you to free yourself, dream big, and chase your passion. We are here today because we did just that.
We are Passionate & we Innovate every day; we believe in being Detail Oriented as the difference between mediocrity & excellence is in attention to detail. We are Happy Positive & move forward with a happy spirit and believe that solutions are easier to find when you have a smile on, Team Orientation & Ownership are qualities that have got us this far and will lead the way in making us the most lovable brand if you think you resonate with what you just read. We are an ideal match!
Chai Point has taken a leadership role in its commitment to social responsibility. Our priority was and is to move towards 100% plastic-free, recyclable usage of consumables. By promoting recycling, fostering green procurement, reducing waste, and exceeding regulatory requirements whenever possible, we aim to minimize our impact on the environment.
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Management Intern
Posted 3 days ago
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Job Description
This is a remote paid internship role for a Management Intern. The Management Intern will assist in daily management tasks, support project planning and execution, conduct market research, and help with client communications. Interns will also be responsible for organizing and tracking performance metrics and contributing to strategic initiatives.
Company Description
At Strong By Yoga, we focus on helping people lose weight, lead healthier lives, manage diseases, and deepen their Yoga practice. Our weight loss programs are natural and sustainable, combining personalized Yoga routines with effective wellness strategies. We also offer holistic solutions, from balanced nutrition to mental health support. For those managing chronic conditions, we provide specialized plans that incorporate Yoga and lifestyle changes to aid in healing and balance. With customized Yoga sessions, we make it easy for everyone to strengthen their body, mind, and soul, no matter their experience level.
Qualifications
Strong organizational and time management skills
Basic knowledge of project planning and execution
Excellent research and analytical skills
Effective written and verbal communication skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) or similar software
Ability to work independently and as part of a team
Interest in the wellness and healthcare industry is a plus
Currently pursuing or recently completed a degree in Management, Business Administration, or related field
Management Consultant
Posted 6 days ago
Job Viewed
Job Description
Location: Noida/ Pune/ Bangalore/ Mumbai/ Chennai/ Hyderabad
About Company:
HCLSoftware, the software business division of HCLTech, responsible for developing, marketing, selling and supporting solutions in the following pillars:
Business & Industry Applications
Cybersecurity
Data & Analytics
AI and Intelligent Operations
Sovereign Collaboration
Total Experience
Specialized Software
We drive customer success through relentless product innovation for more than 20,000 organizations including the majority of the Fortune 100 and almost half of the Fortune 500.
This is an exciting time to be joining HCL Software, as we expand, invest and grow.
You can read more about us at Summary:
As a Business Management Consultant in Customer Success function of HCLSoftware, you will play a critical role in analyzing, recommending, and implementing strategies that drive customer retention, renewal growth, expansion and improve operational efficiency. You will work closely with senior leadership, business units, and cross-functional teams to enhance business processes, optimize organizational performance, and deliver measurable results through data-driven strategies.
Key Responsibilities:
Strategic Analysis and Planning: Conduct comprehensive business analyses to identify challenges, opportunities, and areas for improvement. Provide strategic recommendations for enhancing renewal strategies that increase retention rates and align with business goals.
Process Optimization: Evaluate existing processes and workflows to recommend improvements in efficiency and productivity. Collaborate with stakeholders to implement process changes that align with company goals.
Change Management: Assist in managing organizational change by developing change management strategies that ensure smooth transitions, stakeholder and team buy-in, and adoption of new practices and technologies.
Market Research and Competitor Analysis: Stay informed about industry trends, competitive landscape, and market dynamics to help guide business strategy and product development decisions.
Project Management: Lead and coordinate projects aimed at improving business processes or introducing new initiatives. Ensure that all projects are delivered on time, within scope, and within budget.
Cross-Functional Collaboration: Partner closely with Sales, Marketing, Product, and Finance teams to align on value messaging, product adoption, and pricing strategy for renewals.
Performance Metrics and Reporting: Develop performance metrics and key performance indicators (KPIs) to track and measure business success. Regularly report on business performance and provide actionable insights.
Design and implement strategic engagement frameworks for key accounts expansion
Qualifications:
Bachelor's degree in Business Administration, Management, or a related field (Master’s degree preferred).
7+ years of experience in business management consulting, preferably within the software or technology industry.
Strong understanding of business operations, software solutions, and technology-driven processes.
Experience with process improvement methodologies (e.g., Lean, Six Sigma).
Proven ability to analyze complex business problems and propose actionable solutions.
Excellent project management skills with a track record of successfully leading cross-functional teams.
Strong communication and interpersonal skills, with the ability to present ideas and recommendations to senior leadership.
Ability to manage multiple projects simultaneously while maintaining attention to detail and meeting deadlines.
Proficiency in business intelligence tools, CRM software, and MS Office Suite (Excel, PowerPoint, Word).
Strong problem-solving, critical thinking, and decision-making skills.
Strong client-facing communication and analytical skills.
Preferred Skills:
Experience with enterprise software solutions or SaaS-based businesses.
Familiarity with Agile methodologies.
Experience in customer relationship management and Renewal strategy development.
Consulting certifications (e.g., PMP, Lean, Six Sigma).