584 Senior Management jobs in Kochi

Greetings from Gainwell Technologies

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills :

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Roles and Responsibilities:

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

Greetings from Gainwell Technologies.

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Role & Responsibilities

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on LinkedIn or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

• Conduct in-depth analyses of client operational processes, supply chains, and organizational structures.
• Identify inefficiencies, bottlenecks, and areas for cost reduction and performance improvement.
• Develop and propose data-driven solutions and strategic recommendations to senior management.
• Lead the implementation of operational improvements, working collaboratively with client teams.
• Design and optimize workflows, business processes, and organizational structures.
• Utilize analytical tools and methodologies to model scenarios and quantify potential impacts.
• Prepare comprehensive project reports, presentations, and deliverables for client engagements.
• Manage project timelines, budgets, and client relationships effectively.
• Stay current with best practices and emerging trends in operations management and supply chain.
• Mentor junior consultants and contribute to the firm's knowledge base.

• MBA or Master's degree in Operations Management, Industrial Engineering, Business Administration, or a related field.
• Minimum of 5 years of experience in operations management or consulting, with a track record of successful project delivery.
• Proven ability to analyze complex business problems and develop practical, effective solutions.
• Expertise in process improvement methodologies (e.g., Lean, Six Sigma).
• Strong analytical, quantitative, and problem-solving skills.
• Excellent client-facing and presentation skills, with the ability to communicate complex ideas clearly.
• Experience with project management and change management principles.
• Ability to work independently and collaboratively in a hybrid team environment.
• Proficiency in data analysis tools and business intelligence software.
• A proactive approach to problem-solving and a passion for driving operational excellence.

• Lead and manage high-impact consulting projects from inception to completion, ensuring client satisfaction and successful outcomes.
• Develop and implement strategic recommendations to address critical business issues related to operations, strategy, technology, and organization.
• Conduct in-depth analysis of client operations, identifying key challenges and opportunities for improvement.
• Design and facilitate workshops, interviews, and stakeholder sessions to gather insights and drive consensus.
• Develop compelling presentations and reports to communicate findings and recommendations to senior client executives.
• Build and maintain strong, trusted relationships with clients at all levels.
• Mentor and coach junior consultants, fostering their professional development.
• Contribute to the growth and development of the firm by identifying new business opportunities and developing intellectual capital.
• Stay abreast of industry trends, best practices, and emerging technologies relevant to management consulting.
• Manage project scope, timelines, budgets, and resource allocation effectively.

• MBA or a Master's degree in a relevant field (e.g., Finance, Operations, Strategy) from a top-tier institution.
• Minimum of 8 years of progressive experience in management consulting, with a significant focus on leading complex strategic initiatives.
• Proven track record of successfully advising senior leadership on critical business decisions and driving tangible results.
• Expertise in one or more functional areas such as strategy formulation, operational improvement, organizational design, or digital transformation.
• Exceptional analytical, quantitative, and problem-solving skills.
• Outstanding communication, presentation, and interpersonal skills, with the ability to articulate complex ideas clearly and persuasively.
• Demonstrated experience in leading and developing teams, preferably in a remote or hybrid setting.
• Strong business acumen and a deep understanding of diverse industry landscapes.
• Ability to travel occasionally for client meetings as required.
• A passion for driving change and delivering value to clients.

• Conduct comprehensive business assessments to identify operational inefficiencies, strategic gaps, and areas for improvement.
• Develop and implement data-driven strategies to enhance business performance, profitability, and market competitiveness.
• Collaborate closely with clients to understand their unique challenges and objectives.
• Design and facilitate workshops and brainstorming sessions to foster innovation and problem-solving.
• Prepare and present detailed reports, findings, and recommendations to senior stakeholders.
• Manage project timelines, deliverables, and client expectations effectively.
• Stay abreast of industry best practices, emerging trends, and technological advancements relevant to management consulting.
• Provide expert advice on organizational structure, process optimization, change management, and strategic planning.
• Build and maintain strong, long-lasting client relationships.
• Mentor junior consultants and contribute to the firm's knowledge base.

• Master's degree in Business Administration (MBA), Management, or a related field.
• Proven track record of at least 7 years in management consulting or a similar strategic advisory role.
• Demonstrated expertise in strategic planning, process improvement, organizational design, and change management.
• Exceptional analytical, problem-solving, and critical thinking skills.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
• Experience in successfully managing complex client projects from inception to completion.
• Ability to work independently and collaboratively in a remote environment.
• Proficiency in business analysis tools and methodologies.
• Strong business acumen and a deep understanding of various industries.
• Self-motivated, proactive, and client-focused mindset.

• Oversee the planning, execution, and closing of diverse projects, ensuring they are delivered on time, within budget, and to scope.
• Develop comprehensive project plans, including defining project scope, objectives, deliverables, milestones, and resource requirements.
• Lead and motivate project teams, fostering a collaborative and high-performance environment.
• Manage stakeholder communication, providing regular updates on project progress, risks, and issues.
• Identify, assess, and mitigate project risks and dependencies throughout the project lifecycle.
• Ensure adherence to project management methodologies and best practices.
• Conduct project post-mortems and create recommendations for future projects.
• Manage project budgets and resource allocation effectively.
• Facilitate decision-making processes and resolve conflicts within project teams.
• Maintain project documentation and ensure all project-related information is accurately recorded and accessible.

• Bachelor's degree in Business Administration, Management, or a related field. A Master's degree or PMP certification is highly desirable.
• Minimum of 5-7 years of progressive experience in project management, with a demonstrable history of successfully leading multiple projects concurrently.
• Strong understanding of project management software (e.g., Jira, Asana, MS Project).
• Excellent leadership, communication, negotiation, and interpersonal skills.
• Proficiency in risk management and change management.
• Ability to think critically and strategically, with strong problem-solving capabilities.
• Experience in managing cross-functional teams and diverse stakeholders.
• A proactive approach to identifying and addressing potential project challenges.
• Adaptability to work effectively in both on-site and remote settings within a hybrid framework.