622 Senior Management jobs in Kolkata

• Participating in rotational assignments across various departments (e.g., Operations, Marketing, Sales, Finance, HR).
• Assisting in the development and implementation of departmental projects and strategies.
• Conducting market research and competitive analysis to support business decision-making.
• Collaborating with team members on day-to-day tasks and long-term objectives.
• Learning and applying company policies, procedures, and best practices.
• Preparing reports, presentations, and data analyses for management.
• Identifying opportunities for process improvement and operational efficiency.
• Shadowing senior managers and learning leadership skills.
• Attending training sessions and workshops to enhance professional development.
• Contributing to team meetings and providing fresh perspectives.

• Bachelor's degree in Business Administration, Commerce, Economics, or a related discipline from a reputable institution.
• Excellent academic record, demonstrating strong analytical and problem-solving skills.
• High motivation, enthusiasm, and a proactive approach to learning.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Willingness to relocate or travel as required by the program.
• Strong work ethic and a commitment to professional growth.
• Adaptability and resilience in a dynamic work environment.
• Genuine interest in a long-term career in management.

• Participate in rotational assignments across various departments (e.g., Operations, Marketing, Finance, HR).
• Assist in data analysis, report generation, and presentation development.
• Support project management activities and contribute to team goals.
• Conduct market research and competitive analysis.
• Learn and apply business principles and best practices.
• Collaborate with team members and contribute to cross-functional initiatives.
• Shadow experienced managers and learn operational processes.
• Assist in the development and implementation of process improvements.
• Gain exposure to strategic planning and decision-making processes.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Commerce, Economics, or a related field.
• Strong academic record.
• Excellent analytical and problem-solving skills.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong verbal and written communication skills.
• Ability to work effectively in a team and independently.
• Enthusiastic, proactive, and eager to learn.
• Adaptable and able to thrive in a fast-paced environment.

• Participate in structured rotational assignments in various business functions.
• Assist in project management activities and contribute to strategic planning.
• Analyze business data and provide insights to support decision-making.
• Collaborate with teams to improve processes and operational efficiency.
• Support the development and execution of marketing and sales strategies.
• Assist in financial analysis and reporting tasks.
• Contribute to HR initiatives, including recruitment and employee engagement.
• Present findings and recommendations to senior management.
• Develop strong leadership and interpersonal skills through hands-on experience.
• Adhere to company policies and ethical standards.

• Recent graduate with a Bachelor's or Master's degree in Business Administration, Management, Marketing, Finance, or a related field.
• Strong academic record with a minimum of 60% marks or equivalent CGPA.
• Excellent analytical and problem-solving skills.
• Outstanding verbal and written communication abilities.
• Demonstrated leadership potential through academic or extracurricular activities.
• Ability to work collaboratively in a team environment.
• Proactive attitude and a strong desire to learn and grow.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Adaptability and willingness to take on new challenges.

Greetings from Gainwell Technologies.

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Role & Responsibilities

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders, when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timings (Night Shift) - 9 Hours Shift in between 4.30 PM to 4.30 AM IST

Greetings from Gainwell Technologies

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills :

• Strong analytical skills to interpret data and make informed decisions quickly

• Excellent communication skills to collaborate with operations teams and escalate issues effectively

• Ability to work under pressure and make rapid adjustments in a fast-paced environment

• Proficiency in workforce management software and tools

• Understanding of contact center operations and key performance metrics

Roles and Responsibilities:

• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.

• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.

• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.

• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.

• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.

• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.

• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.

• Escalation management:

Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages.

• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

Management Internship – Join AJS HIREUP’s Logistics Team!

Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.

Your Role as a Management Intern

Key Responsibilities:

• Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
• Monitor and coordinate with freelance delivery professionals and partner businesses
• Analyze operational data to identify trends and improve efficiency
• Help streamline customer support and issue resolution processes
• Work closely with the operations and tech teams to enhance logistics workflows
• Contribute to process documentation and performance tracking
• Assist in managing schedules, shift bookings, and fleet coordination

What We’re Looking For:

• Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
• Strong organizational and problem-solving skills
• Ability to multitask and work in a fast-paced logistics environment
• Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
• Strong communication and coordination abilities
• Passion for logistics, operations, and process optimization

Why Join AJS HIREUP?

• Gain hands-on experience in logistics and operations management
• Work in a dynamic and fast-growing logistics company
• Directly contribute to operational efficiency and business growth
• Potential for full-time opportunities after the internship

How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

We are looking for management interns for our HR team as part of the winter internship program at our head office in ballygunge, kolkata. Preferred candidate would be from sociology/psychology/bba/BA background with strong communication skills and deep interest in the field of human resources. This is a 3 month paid internship and we also have the option of a pre placement offer for deserving interns. Its a work from office mandate and only candidates open for the same for the full duration of 3 months need apply. Final year students will be given added preference. You can also share your profile via whatsapp on or mail the cv at