68 Senior Management jobs in Rajkot

Why Birdeye?

Birdeye is the highest-rated reputation, social media, and customer experience platform for local businesses and brands. Over 150,000 businesses use Birdeye’s AI-powered platform to effortlessly manage online reputation, connect with prospects through social media and digital channels, and gain customer experience insights to grow sales and thrive.

At Birdeye, innovation isn't just a goal – it's our driving force. Our commitment to pushing boundaries and redefining industry standards has earned us accolades as one of the foremost providers of AI, Reputation Management, Social Media, and Customer Experience software by G2.

Founded in 2012 and headquartered in Palo Alto, Birdeye is led by a team of industry experts and innovators from Google, Amazon, Salesforce, and Yahoo. Birdeye is backed by the who’s who of Silicon Valley - Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang, Trinity Ventures, World Innovation Lab, and Accel-KKR.

Position Overview

As a Manager of Upsells at Birdeye,, your role is to lead a team of sales professionals and drive revenue growth by maximizing upsell opportunities with existing customers. You will work closely with the sales team, customer success managers, and other cross-functional teams to identify opportunities, develop strategies, and execute upselling initiatives. Your goal will be to increase the adoption and usage of additional features, modules, or upgrades within the SaaS product offerings, ultimately contributing to increased customer satisfaction and revenue generation.

Key Responsibilities

Team Leadership:

• Manage and lead a team of upsell sales representatives, providing guidance, coaching, and support to achieve individual and team targets.
• Set performance goals and objectives for the team, monitor progress, and provide regular feedback and performance evaluations.

Upsell Strategy Development:

• Collaborate with the sales leadership and product teams to develop effective upsell strategies and identify target customer segments.
• Analyze market trends, customer behavior, and competitor offerings to identify upsell opportunities and tailor strategies accordingly.
• Define pricing strategies, discounts, and incentives to maximize upsell conversions while maintaining profitability.

Customer Engagement and Relationship Building:

• Collaborate with customer success teams to identify and prioritize upsell opportunities based on customer usage patterns, needs, and feedback.
• Engage directly with key customers to understand their requirements, challenges, and goals to position relevant upsell options effectively.
• Build strong relationships with existing customers to enhance customer loyalty and advocacy, fostering long-term partnerships.

Upsell Execution and Performance Tracking:

• Develop and implement upsell processes, workflows, and tools to streamline the upsell lifecycle, from identification to close.
• Monitor and analyze sales data, conversion rates, and other key metrics to measure the effectiveness of upsell strategies and identify areas for improvement.
• Provide regular reports and updates to senior management on upsell performance, revenue growth, and market trends.

Cross-functional Collaboration:

• Collaborate with marketing teams to develop targeted upsell campaigns, collateral, and materials to support sales efforts.
• Work closely with product management and development teams to understand product roadmaps, feature enhancements, and new offerings to drive upsell opportunities.
• Coordinate with customer support teams to address customer inquiries, concerns, and technical issues related to upsells.

Requirements

• Bachelor's degree in business, marketing, or a related field. MBA or relevant advanced degree is a plus.
• Proven experience in sales or account management, preferably in the SaaS industry, with a track record of successful upselling and revenue growth.
• Strong leadership and team management skills, with the ability to motivate and inspire a sales team to achieve targets.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with customers and internal stakeholders.
• Analytical mindset, with the ability to analyze sales data, market trends, and customer behavior to drive effective upsell strategies.
• Familiarity with CRM systems and sales tools to track and manage customer interactions and sales pipelines.
• Results-driven with a focus on achieving and exceeding upsell targets while maintaining customer satisfaction.
• Adaptability and flexibility to thrive in a fast-paced, dynamic startup environment.
• Successful candidate will report in US time zone (6:30pm -3:30am IST)

Note: The above job description is a general outline of the responsibilities and

qualifications typically associated with this role. Actual job duties may vary

depending on the organization and industry practices.

Why You’ll Join Us

At Birdeye, we know that our success is tied to our customers’ success, so we are continually raising the bar for ourselves and others around us to deliver meaningful results.

We seek to innovate and to be the #1 product in our category, which means we need to drive results for our customers and to always deliver what we commit. Our quality needs to be world-class and second to none, so we are exceptionally hands-on to get work done. We roll up our sleeves and DO.

Working at Birdeye means being part of a tight-knit family that helps you succeed

and loves to celebrate with you! We find strength in diversity and inclusion, so we

strive to find different points of view and expect everyone to represent their authentic

self at all times.

Job Title: Contract Management Specialist

Location: India (100% Remote)

About the Role:

Soho is seeking an experienced Contract Management Specialist to oversee contract administration, subcontracting, and employee compliance functions for our US-based BFSI clients . This role requires a detail-oriented professional with hands-on experience in managing legal contracts, vendor onboarding, and W2 employee operations in a staffing environment.

Key Responsibilities:

• Draft, negotiate, and manage contracts and MSAs with clients and subcontractors
• Oversee subcontractor/vendor onboarding, compliance, and contract renewals
• Handle employee W2/payroll-related queries and ensure documentation accuracy
• Ensure adherence to client-specific legal and regulatory guidelines
• Generate and maintain periodic contractual and compliance reports
• Coordinate with legal, finance, and delivery teams for seamless contract execution

Requirements:

• 3+ years of experience in contract and vendor management, preferably in a US staffing or BFSI environment
• Strong understanding of US employment types (W2, C2C, 1099) and labor compliance
• Proven experience in contract negotiation, risk assessment, and execution
• Proficiency in working with tools like DocuSign, MS Excel, and contract tracking systems
• Excellent communication, organizational, and stakeholder management skills

Title- Technical Trainer Product Management

Accredian is a fast growing edtech company that was started in 2018 by ISB MBAs. The company has so far served 18,000+ professionals working in almost 3000 companies.

Accredian arms working professionals with next generation skills like Data Science, Digital Transformation, Business Management, Product management in partnership with top tier institutions like IITs, IIMs, XLRI and provides them a transformative learning experience to help them move up in their careers.

In this role, you will be at the heart of the world class programs delivered by Accredian.

Responsibilities:

● Training working professionals on in-demand skills of Product Management etc

● Delivering highly interactive lectures online that are in line with INSAID's teaching methodology ● Develop cutting edge and innovative content for classes to help facilitate delivery of classes in an interesting way

● Continuously improve the delivery experience to ensure that experience of students is world class

Minimum requirement:

● Should have minimum of 3+ years of technical training experience

● Should have product management background/ held position of Product Manager

● Passion for teaching and training is a must

● Strong communication skills and ability to delivery highly interactive lectures is a must

● Total experience of 5+ years experience with the maturity to handle different type of learner

Company Overview

First American (India) is a fully owned subsidiary of the First American Financial Corporation (US) - a leading provider of title insurance, settlement services and risk solutions for real estate transactions since 1889. First American also provides title plant management, home warranty, and banking, trust & wealth management services. With locations in Bangalore, Hyderabad and Salem, FAI delivers software development, back-office and knowledge-processing operations to support First American’s global operations in US, UK, Australia & Canada.

FAI has been recognized as one among India’s Top workplaces by Great Place to Work®.

Job Description Summary:

We are looking for a highly motivated individual for the role of Manager, Product Management. In this role, you will play a key role in leading our innovative approach to building and delivering advanced solutions for our customers and partners. You will manage a team of product managers and collaborate closely with engineering teams, business stakeholders and design teams to develop modern solutions for our core business. You will define and communicate strategy as well as day-to-day decisions regarding product development and product releases.

Key Responsibilities:

• Define and drive product strategy/vision with clear, supportable objectives and long-term vision for your area of ownership.
• Craft KPIs & milestones for your team, develop a product roadmap, and write user stories / requirements for your areas of ownership.
• Lead, mentor, and inspire a team of product managers, fostering a culture of innovation and excellence.
• Invest in your team’s professional growth by identifying development opportunities, providing constructive feedback, and fostering a culture of continuous learning.
• Collaborate with cross-functional leaders to ensure product delivery and quality goals are achieved & maintained.
• Ensure that products meet high standards of quality and reliability before they are released to customers. Oversee testing strategies and gather user feedback to drive further improvements.

Basic Qualification:

• Bachelor's degree in engineering, business management, or equivalent
• 14+ years of overall experience, with 8+ years in core product management.
• 3+ years of experience of building and managing a high performing team of product managers.
• Successful track record in software/technology product management and delivering features in an iterative and fast-paced environment.
• Strong interpersonal and communication skills connecting business and engineering teams.
• Strong technical background or understanding of software development processes, allowing effective communication with engineering teams.
• Ability to use data to gain product insights, validate risk, and demonstrate those risks and insights in a meaningful way.

Preferred Qualification:

• MBA from a reputed institute.
• 5+ years of experience in a highly reputed product driven company.
• Knowledge of Escrow /Title Insurance industry, it’s processes and challenges.

Title: Messaging & Identity Engineer

Sector: IT & Services Consulting

Location: Permanent Work From Home (Anywhere in India)

Working Hours: Monday to Friday, Eastern Standard Time Zone

The impact you will have:

Our Client is reimagining the role we play in our customers’ lives, and we are seeking great people to strengthen our customer centric culture.

In the rapidly changing IT environment, full of complex challenges for customers, our role is to ensure their experience with Softchoice is engaging, effortless, and valuable.

As an Engineer in the Identity and Messaging Services team within the Professional Services organization, you will have the opportunity to support the service delivery functions related to the setup, configuration, and administration of Microsoft 365, Exchange, and migration management solutions for our valued enterprise and public sector clients.

What you’ll do:

• You will support the team on Active Directory, Microsoft 365, Exchange (on-premise and online), and migration management implementation projects, which would include upgrades, installations, configurations, migrations, security policy design, administration, and user training. This will require a technical understanding of Active Directory, Microsoft 365, Microsoft Exchange, Quest On-Demand, and Bit Titan Migration Wiz toolsets.
• You will work closely with co-workers (internally), end-users (externally), and vendor representatives on the installation, configuration, and troubleshooting of MS Teams, following contract SLAs
• You will help to provide technical guidance and direction to Technicians on the team, in efforts to enhance and develop their expertise, experience, and skill set
• You will have a hunger for learning and take advantage of the opportunities to pursue relevant certifications and training for Microsoft 365 and Exchange, as well as vendor-specific training for solutions including Quest and Bit Titan.
• You will be a role model for our values of personal growth, customer passion, taking care of others & owning the result.
• You will have the opportunity to work in a highly visible customer-facing role.
• You will have the chance to use your technology expertise, supporting a detailed, actionable Statement of Work with our architects, engineers, and project managers.
• You will do this by staying on top of new trends and technology updates
• You will also continually fine-tune your delivery, adoption, and problem-solving skills along

What you’ll bring to the table:

• A curious mindset, willing to ask the right questions to provide customers with the best possible solution
• A problem solver with the capability to uncover & address the root cause of an issue
• A proactive work ethic that puts responsiveness to customers first
• Passion for building strong relationships with customers and driving great CX
• Computer Science / Information Technology degree or diploma. Equivalent industry experience is a plus
• Minimum of one year’s experience in a technical role (Technician) in a professional services capacity, or 3 + years of related industry experience.
• Training and / or certificates to include; Active Directory, M365 Fundamentals, M365 Administrator, and Azure Fundamentals

Company Overview

First American (India) is a fully owned subsidiary of the First American Financial Corporation (US) - a leading provider of title insurance, settlement services and risk solutions for real estate transactions since 1889. First American also provides title plant management, home warranty, and banking, trust & wealth management services. With locations in Bangalore, Hyderabad and Salem, FAI delivers software development, back-office and knowledge-processing operations to support First American’s global operations in US, UK, Australia & Canada.

FAI has been recognized as one among India’s Top workplaces by Great Place to Work®.

Job Description Summary:

We are looking for a highly motivated individual for the role of Manager, Product Management. In this role, you will play a key role in leading our innovative approach to building and delivering advanced solutions for our customers and partners. You will manage a team of product managers and collaborate closely with engineering teams, business stakeholders and design teams to develop modern solutions for our core business. You will define and communicate strategy as well as day-to-day decisions regarding product development and product releases.

Key Responsibilities:

• Define and drive product strategy/vision with clear, supportable objectives and long-term vision for your area of ownership.
• Craft KPIs & milestones for your team, develop a product roadmap, and write user stories / requirements for your areas of ownership.
• Lead, mentor, and inspire a team of product managers, fostering a culture of innovation and excellence.
• Invest in your team’s professional growth by identifying development opportunities, providing constructive feedback, and fostering a culture of continuous learning.
• Collaborate with cross-functional leaders to ensure product delivery and quality goals are achieved & maintained.
• Ensure that products meet high standards of quality and reliability before they are released to customers. Oversee testing strategies and gather user feedback to drive further improvements.

Basic Qualification:

• Bachelor's degree in engineering, business management, or equivalent
• 14+ years of overall experience, with 8+ years in core product management.
• 3+ years of experience of building and managing a high performing team of product managers.
• Successful track record in software/technology product management and delivering features in an iterative and fast-paced environment.
• Strong interpersonal and communication skills connecting business and engineering teams.
• Strong technical background or understanding of software development processes, allowing effective communication with engineering teams.
• Ability to use data to gain product insights, validate risk, and demonstrate those risks and insights in a meaningful way.

Preferred Qualification:

• MBA from a reputed institute.
• 5+ years of experience in a highly reputed product driven company.
• Knowledge of Escrow /Title Insurance industry, it’s processes and challenges.

We have a new opportunity for "Tester Cash Management" with our client. Interested candidates send me your CV to

Title: Tester Cash Management

Duration: 4 months contract

Location: Remote

Job Description:

• Minimum 5+ years of experience in the Transaction Banking industry on channels ( Web, Mobile, File upload) for Payment products.
• Domain experience in corporate banking web based and mobile platforms with exposure to accounts, deposits, payments, bulk file upload functions across the global transaction banking portfolio.
• Knowledge of GCC payment gateways.
• Understanding business objectives, and strategic plans with high capability to comprehend the organization’s goals and problems to be solved.
• Experience in functional testing – manual, automation (value addition)
• Ensuring the system design is perfectly aligned with the needs of the users.
• Participating in user acceptance testing and undertaking functional testing of new systems/processes.
• Strong self-management and flexibility skills and should be skilled individual contributor.
• Acting as a team lead on designated projects or assignments and providing work direction to one or more technical or clerical staff.
• Demonstrate the ability to manage stakeholders across functions.
• Skilled in performing UAT tests and ensuring all positive and negative functional and non-functional scenarios are verified.
• Able to guide the business on value-added changes and avoid non-value-added changes with focus on business process transformation.
• Work closely with Product Owner and Business stakeholders to identify the prioritized backlog items and expand the required test cases/scenarios.
• Write test cases as per the BRD/FSDs
• Demonstrated experience with process documentation and re-engineering.
• Provide daily MIS and updates on the testing status/Progress.
• Skilled in MS Office applications word, excel, Azure, PowerPoint, Jira or equivalent Confluence

Interested candidates send me your Cv along with below details:

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