Workforce Management

Rajkot, Gujarat Gainwell Technologies

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Job Description

Greetings from Gainwell Technologies

Summary

A WFM RTA (Workforce Management Real-Time Analyst) is responsible for actively monitoring and managing call volumes, agent availability, and workload distribution in real-time to ensure service level agreements are met. This is achieved primarily by adjustments to schedules and agent assignments as needed throughout the day based on live data; their key responsibilities include analyzing queues for adherence opportunities and taking corrective actions to optimize operational efficiency via Teams chats with functional areas.

Key skills :


• Strong analytical skills to interpret data and make informed decisions quickly


• Excellent communication skills to collaborate with operations teams and escalate issues effectively


• Ability to work under pressure and make rapid adjustments in a fast-paced environment


• Proficiency in workforce management software and tools


• Understanding of contact center operations and key performance metrics

Roles and Responsibilities:


• Real-time monitoring:

Continuously monitor call volumes, agent status (logged in, available, on calls, on breaks), and queue lengths to identify potential issues.


• Staffing adjustments:

Proactively adjust agent schedules in real-time by adding or removing agents from queues based on call volume fluctuations.


• Break management:

Ensure agents take scheduled breaks and manage unplanned absences to maintain optimal staffing levels.


• Adherence monitoring:

Track agent adherence to their scheduled work times and identify deviations requiring intervention.


• Performance reporting:

Generate real-time reports on key metrics like call volume, average handle time, and service level attainment.


• Collaboration with operations team:

Work closely with operations managers to identify and address operational challenges, providing insights to improve

scheduling strategies.


• Identifying trends:

Analyze real-time data to identify patterns and trends that may impact service levels and proactively address potential issues.


• Escalation management:

Escalate critical issues to relevant stakeholders when necessary, such as unexpected high call volumes or staffing shortages.


• System management:

Utilize workforce management software to monitor real-time data, adjust schedules, and generate reports.

Shift Timing : 4:30 PM - 4:30 AM (IST - 9 hrs Shift)

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Management Intern

Rajkot, Gujarat Rapidmate

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Job Description

Management Internship – Join AJS HIREUP’s Logistics Team!


Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.


Your Role as a Management Intern

Key Responsibilities:

  • Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
  • Monitor and coordinate with freelance delivery professionals and partner businesses
  • Analyze operational data to identify trends and improve efficiency
  • Help streamline customer support and issue resolution processes
  • Work closely with the operations and tech teams to enhance logistics workflows
  • Contribute to process documentation and performance tracking
  • Assist in managing schedules, shift bookings, and fleet coordination


What We’re Looking For:

  • Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
  • Strong organizational and problem-solving skills
  • Ability to multitask and work in a fast-paced logistics environment
  • Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
  • Strong communication and coordination abilities
  • Passion for logistics, operations, and process optimization


Why Join AJS HIREUP?

  • Gain hands-on experience in logistics and operations management
  • Work in a dynamic and fast-growing logistics company
  • Directly contribute to operational efficiency and business growth
  • Potential for full-time opportunities after the internship


How to Apply:

Click "Apply" on LinkedIn or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

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Management Intern

Rajkot, Gujarat Rapidmate

Posted today

Job Viewed

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Job Description

Management Internship – Join AJS HIREUP’s Logistics Team!


Company: AJS HIREUP

Duration: 4 to 6 months (Internship)

Location: Remote (India)

Compensation: Stipend available

AJS HIREUP is a fast-growing logistics and delivery solutions company , and we are looking for a Management Intern to support our daily operations and contribute to process optimization.


Your Role as a Management Intern

Key Responsibilities:

  • Assist in day-to-day logistics operations , ensuring smooth execution of deliveries
  • Monitor and coordinate with freelance delivery professionals and partner businesses
  • Analyze operational data to identify trends and improve efficiency
  • Help streamline customer support and issue resolution processes
  • Work closely with the operations and tech teams to enhance logistics workflows
  • Contribute to process documentation and performance tracking
  • Assist in managing schedules, shift bookings, and fleet coordination


What We’re Looking For:

  • Currently pursuing a Bachelor’s or Master’s degree in Business Administration, Operations Management, Supply Chain, or a related field
  • Strong organizational and problem-solving skills
  • Ability to multitask and work in a fast-paced logistics environment
  • Proficiency in Excel, Google Sheets, and data analysis tools (preferred)
  • Strong communication and coordination abilities
  • Passion for logistics, operations, and process optimization


Why Join AJS HIREUP?

  • Gain hands-on experience in logistics and operations management
  • Work in a dynamic and fast-growing logistics company
  • Directly contribute to operational efficiency and business growth
  • Potential for full-time opportunities after the internship


How to Apply:

Click "Apply" on or send your CV and cover letter to with the subject "Management Internship Application – (Your Name)"

This advertiser has chosen not to accept applicants from your region.

Workforce Management Analyst

Rajkot, Gujarat Gainwell Technologies

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Job Description

Greeting From Gainwells Technology:

Summary

Workforce Management

A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecasting staffing needs, creating employee schedules, monitoring real-timeadherence, analyzing performance data, and ensuringcompliance with labor laws, all while optimizing productivity and service levels within the team they manage.

Key Skills:

Skills required for a WFM supervisor role:

  • Strong analytical skills and ability to interpret data
  • Excellent communication and interpersonal skills
  • Proficiency with workforce management software
  • Understanding of labor laws and compliance requirements
  • Problem-solving and decision-making abilities
  • Proficiency with telephony routing solutions
  • Proficiency with Excel and Power BI

Role & Responsibilities

  • Forecasting and Staffing:
  • Analyze historical data to predict future call volume and staffing requirements for locked forecasts.
  • Develop staffingplans based on forecasted demand and business goals.
  • Adjust staffinglevels based on real-time fluctuations in demand.
  • Scheduling and Allocation:
  • Create employeeschedules that alignwith forecasted demandand labor constraints.
  • Optimize shift patterns to maximize efficiency and minimize costs.
  • Manage employeetime off requestsand ensure adequatecoverage during peak periods.
  • Performance Monitoring and Coaching:
  • Monitor real-time adherence to schedules and performance metrics.
  • Identify areas for improvement and provide coachingto employees.
  • Conduct performance reviews and providefeedback.
  • Data Analysisand Reporting:
  • Analyze workforce data to identifytrends and opportunities for optimization.
  • Generate reportson key performance indicators (KPIs)related to workforcemanagement.
  • Present data insights to management to inform decision-making.
  • Compliance Management:
  • Ensure compliance with labor laws and companypolicies regarding scheduling and overtime.
  • Monitor employeetime and attendance to prevent violations.

Shift Timing : 4:30 PM to 4:30 PM (IST- 9 Hours)

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Workforce Management Analyst

Rajkot, Gujarat Gainwell Technologies

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Job Description

Workforce Management (Forecasting)

Location – Remote India

A WFM (Workforce Management) short-term forecasting role is primarily responsible for predicting near- future staffing needs by analyzing historical data and current trends, allowing a company to accurately schedule employees to meet anticipated stakeholder demand withina short time frame, usuallyfocusing on daily or weekly timeframes; key responsibilities include monitoring call volume,average handle time, and other relevant metrics to generate accurate short-term forecasts, identifying potential fluctuations in demand, and adjusting staffing levels accordingly to optimize service levels while managing labor costs.

  1. Skills and qualifications for a WFM short-term forecasting role:
  • Strong analytical skillsand proficiency in data analysistechniques
  • Experience with workforcemanagement software and forecasting tools
  • Excellent communication and collaboration skillsto effectively communicate forecasts to stakeholders
  • Understanding of contactcenter operations and key performance indicators (KPIs)
  • Proficiency in MicrosoftExcel and otherdata analysis tools
  • Ability to work under pressureand adapt to changing conditions

Role &Responsibilities

  • Data analysis:

Regularly reviewing historical call volume data,stakeholder behavior patterns,and other relevantmetrics to identify trends and patterns for accurate forecasting.

  • Forecasting modelcreation:

Utilizing WFM software to build and maintain short-term forecasting models, adjustingparameters based on current trends and seasonal fluctuations.

  • Intraday adjustments:

Monitoring real-time call volume and service levels,making necessary adjustments to staffing schedules as

needed throughout the day.

  • Communication and collaboration:

Communicating forecast updates to operational teams, including supervisors and agents, to ensure proper staffing levels are maintained.

  • Performance reporting:

Generating reportson forecasting accuracy, identifying areas for improvement, and proposing adjustments

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Project Management Intern

Rajkot, Gujarat A4G Impact Collaborative

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Job Description

Project Management Intern


Selected intern's key result areas include:


  • Understanding and Mapping the Process to be managed
  • Understanding the people competencies required
  • Equipping the project with resources and people
  • Risk management, resource management, and quality assurance
  • Bring role clarity and expectations to the people involved
  • Identify, report, resolve, and escalate the risks in the execution of the processes on time and as per quality.


Duration:6 Months


Stipend:

Rs. 5,000 per month for the first 2 months

Rs 7,500 per month for months 3 and 4 months, subject to a performance rating of 4/5 and above

Rs. 10,000 per month for months 5 and 6, subject to a performance rating of 4/5 and above

The above stipend amounts are for a minimum of 30 hours per week of time investment.


Perks:

+ Enabling Work Culture

+ LOR

+ Certificate of Experience


About Us:

Omysha Foundation has promoted the AI for Good (A4G) Impact Collaborative and the VONG Movement.


Interning at Omysha, the organization behind the powerful youth-led movements VONG and A4G, is not your typical internship—it’s a launchpad for changemakers. As a Sangle, you’re not just executing tasks; you’re given real autonomy to lead, ideate, and make tangible impact on global issues like sustainability, equity, Governance of AI building platforms in areas like AI for sustainability and AI for mental health.


You’ll navigate meaningful challenges and be part of high-stakes, purpose-driven projects in a fully remote, collaborative environment. From co-creating global events to driving policy conversations, partnerships, fundraising, community building, building agentic operations and AI based products. This experience equips you with cross-functional skills, a strong portfolio, and a deep sense of purpose. If you're seeking growth, responsibility, and the chance to shape a better world, there’s no better place to start.


About A4G Impact Collaborative

A4G Vision: A world where AI becomes a natural extension of human goodness, amplifying compassion, fostering equity, and empowering humanity to create a sustainable and flourishing future.


A4G Mission: Enable critical mass adoption of AI solutions for Sustainability, Mental Well-Being, and Inclusive Governance by building effective collaborations. We unite global experts, institutions, policymakers, and donors to co-create open-source solutions addressing humanity's most pressing challenges. By focusing on sustainability, mental health, and inclusive governance, we aim to empower communities, inspire innovation, and ensure ethical progress for all.


A4G Focus Areas:

1. Governance of AI

● Providing policymakers with data-driven tools for effective decision-making

● Ensuring AI governance frameworks are ethical, inclusive, and transparent

● Bridging technology implementation with policy development


2. AI for Mental Well-Being

● Developing AI solutions that promote mental health and emotional resilience

● Creating human-centered technologies that enhance quality of life

● Leveraging insights from the science of happiness to inform AI applications

● Making mental health support accessible and personalized


3. AI for Sustainability

● Empowering organizations to implement high-standard ESG programs

● Enabling consumers to make responsible, sustainable choices

● Supporting businesses in the circular economy implementation

● Providing data-driven insights for sustainability decision-making


VONG (Voice Of the New Generation) movement, aims to:

1. Equip the new generation with the necessary knowledge and understanding of sustainability

2. Develop a platform to voice their opinions and ideas to the authorities and society that, in turn, will inspire and accelerate the transition to a global culture of sustainable living

At VONG we strive to nurture conscious global citizens of the world. We are aligned with the United Nations Sustainable Development Goals. Achieving the 17 Sustainable Development Goals or Global goals is not just for the betterment of the world, they are essential for the very survival of the human race. They are meant to protect the ability of future generations to meet their own needs. It is a no-brainer that the new generation needs to be active participants in the policies and programs being designed today that directly impact their habitat and life choices.


Industry

  • Non-profit Organization Management


Employment Type

Internship

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Management Consultant - 46022

Rajkot, Gujarat Turing

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Job Description

About Turing:

Turing is one of the world’s fastest-growing AI companies, working at the frontier of advanced AI systems. We partner with the world’s leading AI labs to advance model capabilities (reasoning, coding, agentic behavior, multimodality, multilinguality, and frontier knowledge) and translate these innovations into real-world systems that solve mission-critical challenges for global enterprises.


Role Overview:

We are looking for exceptional strategy consultants to help shape Turing’s most important initiatives. This is an opportunity to work directly on high-impact AI strategy projects—bringing structured thinking, business rigor, and consulting-level frameworks to some of the most exciting challenges in frontier technology.


The ideal candidate has experience at a top-tier consulting firm (McKinsey, BCG, Bain, Oliver Wyman, Roland Berger, LEK, Kearney, Strategy&, EY-Parthenon, or Monitor Deloitte) . Analysts and above are encouraged to apply , provided they demonstrate the ability to work independently and deliver structured, high-impact solutions.


What You’ll Work On:

  • Design structured frameworks and business scenarios to evaluate opportunities and risks in deploying frontier AI solutions.
  • Solve complex, scenario-driven business challenges with clarity, rigor, and a consulting-style approach.
  • Translate ambiguity into clear, actionable recommendations that drive strategic decision-making.
  • Lead and guide small project teams when required, ensuring alignment, quality, and rigor in outcomes.


Requirements:

  • 3+ years at a top-tier consulting firm in strategy or corporate development (analysts with strong potential are welcome).
  • Demonstrated ability to structure ambiguity and deliver CxO-level insights .
  • Exceptional problem-solving and analytical skills.
  • Clear, compelling communicator with strong executive presence.
  • Ability to independently drive workstreams while collaborating with global stakeholders.


Engagement Details:

  • Flexible engagement: 20–40 hours/week (remote, with overlap in PST hours).
  • Initial contract: 6 months (with potential for extension on strategic projects).
  • Work on frontier AI strategy initiatives with exposure to senior leadership.


Why Join Turing:

  • Work directly with a global technology leader on mission-critical AI initiatives, helping refine and improve frontier AI models.
  • Collaborate with global experts in AI research and strategy , gaining exposure to cutting-edge technical and business perspectives.
  • Shape the future of AI adoption by applying top-tier consulting skills to high-stakes, next-generation challenges.
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Project Management Instructor

Rajkot, Gujarat Accredian

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Job Description

About Accredian

Accredian is a fast-growing edtech company founded in 2018 by ISB alumni. Since then, we have empowered over 18,000 professionals from nearly 3,000 companies.

We specialize in equipping working professionals with future-ready skills in Data Science, Digital Transformation, Business Management, Product Management, and Project Management . Our programs are delivered in collaboration with top institutions like IITs, IIMs, and XLRI, providing transformative learning experiences that accelerate career growth.


Role Overview

As part of Accredian’s faculty team, you will play a key role in delivering world-class programs. Your primary responsibility will be to train and mentor working professionals in Project Management , ensuring they gain the skills, confidence, and practical insights needed to excel in their careers.


Key Responsibilities:


Training & Instruction

  • Deliver engaging and interactive online lectures aligned with Accredian’s teaching methodology.
  • Train professionals on core and advanced aspects of Project Management.
  • Use real-world case studies, tools, and frameworks to provide practical, application-driven learning.


Student Engagement & Support

  • Foster a dynamic, supportive learning environment that drives active participation.
  • Address student queries with clarity and provide timely feedback to aid their academic and professional growth.


Continuous Improvement

  • Regularly enhance course delivery to ensure a world-class student experience.
  • Stay updated on emerging trends, tools, and best practices in Project Management to integrate into the curriculum.


Minimum Requirements:


Experience

  • Minimum 2+ years of experience in training, teaching, or education.
  • Strong professional background in Project Management, with roles such as Project Manager or equivalent.
  • At least 5-7+ years of overall professional experience, with the ability to engage and guide diverse learners.


Skills & Competencies

  • Genuine passion for teaching and mentoring.
  • Strong communication skills and the ability to deliver highly interactive sessions.
  • Capacity to build rapport with learners from varied professional and cultural backgrounds.


Preferred Qualifications:

  • Recognized certifications in Project Management (e.g., PMP, PRINCE2).
  • Familiarity with online teaching tools and platforms.


Why Join Accredian?

  • Contribute to a prestigious institution delivering world-class education.
  • Impact the careers of ambitious professionals across industries.
  • Benefit from continuous opportunities for professional learning and growth.


If you are passionate about teaching and have a solid foundation in Project Management, we invite you to apply and become part of our distinguished faculty team at Accredian.

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