198 Senior Support Specialist Positions jobs in Jaipur

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Hiring for Support Specialist | Long term Contract | Remote

Title: Support Specialist – Horizon VDI

Location: Remote in India

Duration: 12 months

Key Responsibilities

• Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents
• Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration
• Validate and troubleshoot application functionality within VDI sessions in partnership with application owners

Education:

• Preferred Certification(s): VMware Certified Professional – Desktop and Mobility (VCP-DTM).

Required Experience:

• 2+ years in IT support roles with at least 1 year supporting VDI environments
• Experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent
• Experience with Windows desktop OS (Windows 10/11), Active Directory, and group policies
• Proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting

Preferred Experience:

• 3+ years supporting end-user computing or VDI in enterprise environments
• Deep experience creating and maintaining golden images including app installs, optimizations, and Windows updates.
• Working knowledge of FSLogix, profile redirection, and user data management
• Experience integrating VDI with multi-factor authentication, antivirus, and DLP tools
• Familiarity with Jira or similar ticketing and ITSM platforms
• Experience collaborating with infrastructure teams on networking, DNS, storage, and security configurations for VDI
• Knowledge of monitoring tools (e.g., Horizon Help Desk Tool, vRealize Operations, ControlUp)
• Certifications such as VMware VCP-DTM, ITIL Foundation, or CompTIA A+ are highly desirable

Anchor Operating Systems is seeking a Senior Customer Support Specialist with a minimum of 2 years of experience to provide exceptional assistance and support to our top European clients. This role requires a seasoned professional with excellent communication skills, a strong technical background, and a proven track record of delivering outstanding customer service. The Senior Customer Support Specialist will play a critical role in ensuring the satisfaction and success of our most valued clients.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Act as the primary point of contact for top clients, addressing their inquiries and concerns with professionalism and urgency.
• Provide expert-level technical assistance and resolution to complex issues, collaborating closely with the engineering team as needed.
• Proactively engage with clients to understand their needs and provide tailored solutions and recommendations.
• Ensure timely and accurate documentation of client interactions and resolutions.
• Act as a mentor and resource for junior team members, providing guidance and support as needed.
• Collaborate with cross-functional teams to identify opportunities for process improvements and enhance the overall customer experience.
• Represent Anchor Operating Systems with professionalism and integrity in all client interactions.

REQUIREMENTS & QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree or equivalent experience.
• Minimum of 2 years of experience in a customer support role, preferably in a senior or leadership capacity.
• Excellent English language skills, both verbal and written.
• Strong technical background with proficiency in relevant software and systems.
• Demonstrated ability to effectively manage relationships with top-tier clients and deliver outstanding customer service.
• Proven track record of resolving complex technical issues and providing innovative solutions.
• Exceptional communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels.

Successful Candidates will need:

• Leadership qualities with the ability to inspire and motivate team members.
• Strategic thinking and problem-solving skills to drive continuous improvement initiatives.
• Proactive approach to identifying and addressing client needs and opportunities.
• Flexible to work within European business hours, PST time zone, EST time zone, and IST time zone (starting from 9 am onwards) to ensure 8-9 hours of coverage.

• Respond to customer inquiries and resolve issues promptly and professionally via phone, email, and chat.
• Provide product information, troubleshoot technical problems, and guide customers through their purchasing journey.
• Process orders, returns, and exchanges accurately and efficiently.
• Document all customer interactions and resolutions in the CRM system.
• Identify recurring customer issues and provide feedback to the product and service improvement teams.
• Escalate complex issues to appropriate departments when necessary.
• Maintain a high level of product knowledge to effectively assist customers.
• Contribute to the creation and updating of customer support documentation and FAQs.
• Strive to exceed customer expectations and build strong customer loyalty.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; a college degree is a plus.
• Previous experience in customer service, technical support, or a related role.
• Excellent verbal and written communication skills in English and Hindi.
• Proficiency in using CRM software and ticketing systems.
• Strong problem-solving and analytical skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• A patient and empathetic demeanor when interacting with customers.
• Team player with a positive attitude.
• Willingness to work flexible hours, including weekends and holidays if needed.
• Familiarity with e-commerce platforms is advantageous.

• Respond to customer inquiries via phone, email, and chat in a timely and accurate manner.
• Provide technical assistance and troubleshoot issues related to products and services.
• Guide customers through product features, functionality, and troubleshooting steps.
• Process orders, requests, and returns efficiently.
• Maintain detailed records of customer interactions and transactions.
• Identify and escalate priority issues to the appropriate internal teams.
• Gather customer feedback and identify opportunities for service improvement.
• Develop and maintain a deep understanding of the company's products and services.
• Adhere to service level agreements (SLAs) and quality standards.
• Contribute to team goals and company objectives.

• High school diploma or equivalent; Associate's or Bachelor's degree preferred.
• Proven customer support experience or experience as a client service representative.
• Proficiency in CRM systems and help desk software.
• Excellent active listening, verbal, and written communication skills.
• Strong phone contact handling skills and active listening.
• Customer orientation and ability to empathize with clients.
• Ability to multitask, prioritize, and manage time effectively.
• Detail-oriented with a commitment to accuracy.
• Familiarity with company products and services is a plus.

• Respond promptly and professionally to customer inquiries via phone, email, and other communication channels.
• Provide detailed information about products and services, guiding customers through features and benefits.
• Troubleshoot and resolve customer issues efficiently and effectively, escalating complex problems when necessary.
• Maintain accurate and detailed records of customer interactions and transactions.
• Process orders, returns, and exchanges according to company policies.
• Identify customer needs and proactively offer solutions or recommendations.
• Gather customer feedback to help improve products and services.
• Educate customers on how to best utilize products and services.
• Collaborate with internal departments to ensure seamless customer service delivery.
• Adhere to all company policies and procedures, including data privacy and security guidelines.
• Contribute to a positive and supportive team environment.
• Assist with onboarding new customers and providing initial setup guidance.
• Handle customer complaints with empathy and professionalism, aiming for first-contact resolution.
• Stay updated on product knowledge and service offerings.
• Participate in team meetings and training sessions to enhance skills and knowledge.

• High school diploma or equivalent; Bachelor's degree is a plus.
• Proven experience in a customer service or support role.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric approach.
• Proficiency in using CRM software and helpdesk ticketing systems.
• Ability to multitask and manage time effectively in a busy environment.
• Basic computer literacy and familiarity with standard office software.
• Ability to work effectively both independently and as part of a team.
• A positive attitude and a willingness to learn.
• Experience in (specific industry relevant to the fictional client) is advantageous.
• Dependable and punctual.