Explore numerous service job opportunities that match your skills and career aspirations. Service roles are available across various sectors, including customer service, technical support, and hospitality. These positions often require strong communication, problem-solving, and interpersonal skills. Discover the latest openings and take the next step in your service career.26,500 Service jobs in India
Help Desk
Posted today
Job Viewed
Job Description
The primary purpose of this position is to provide internal service desk support services. This includes the provisioning, setup, configuration, and continued administration and support of end-user technology such as desktop computers, laptops, mobile phones, peripherals, and software. This position is a customer service role, meaning that frequent user interaction is required to troubleshoot problems, provide support, and communicate about resolutions and timelines.
**Customer Assistance**
- Provides level 1 and occasional level 2 user support for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to support efficient and effective business functions.
- Receives and responds quickly to user or technology issues (e.g. user or team member reported technology problems, concerns, questions, requests) to deliver responsive technical support and communication.
- Requests additional information to ensure that problems are fully understood and that customers feel heard.
- Analyzes issues and, if possible, resolves matters immediately to meet customer needs.
- Thoroughly document issue details, troubleshooting steps are taken, and resolution is taken to build a technical support knowledge base, support reporting metrics, and allow issue follow-up.
- Independently manages workload and shares anticipated resolution timelines when additional work is required to ensure that issue follow-up occurs and that customers are informed.
- Identify likely next steps for resolution and route issues to appropriate team members when escalation (e.g., level 2 or 3 support, complaints) or transfer is required to facilitate seamless support transition.
- Contact hardware, software, and service vendors for troubleshooting, support, or warranty requests to address issues.
- Assists with technical training to ensure that agency staff are prepared for changes and can use tools effectively.
- Diagnoses and troubleshoots technical and business process problems to resolve issues quickly.
**Operations**
- Monitors end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to quickly address performance, security, or usability problems.
- Configures, installs, and maintains end-user technology to ensure that technology is current, secure, supported, licensed, and aligned to agency and enterprise technology standards and reference models.
- Assists in maintaining an inventory of all IT assets, including physical assets, licenses, and subscriptions, to support informed IT planning and decision-making.
**Construction**
- Assists in developing user training material, job aids, and manuals to allow effective use and understanding of agency technology.
- Assists in developing and refining desktop installation processes and images to facilitate quick deployment of desktop systems and assure appropriate software license distribution.
- Researches and makes recommendations for end-user technology (e.g., hardware, software, printers, file storage, information services, telephony equipment, and mobile devices) to ensure that the agency is innovative, meets business needs, and aligns with Enterprise and agency strategy, policy, and best practices.
- Assists in identifying technology solutions by researching industry products, peer implementations, enterprise standards, and agency architecture to ensure that solutions are appropriate, available, secure, and sustainable.
This position exercises discretion and independent judgment in making decisions and resolving or escalating technical problems. Independent action is required, although often management may be consulted before final action is taken. This position also participates in group discussions and decisions with technical teams, business analysts, vendors, SMEs/users, external partners, and managers regarding the functionality and support of systems. The position adjusts assigned work to reflect priorities agreed to with management.
**Schedule**
Days
Monday Yes Tuesday Yes Wednesday Yes Thursday Yes Friday Yes Saturday No Sunday No
Hours/Day
8
Time Zone
PST
**Shifts**
**Start Time**
**End Time**
**Description**
**Active**
Shift 1
8:00 AM
5:00 PM
Regular Day
Yes
**Custom Fields**
**Background Verification
Ciel/stf/28075: Service Help Desk
Posted today
Job Viewed
Job Description
Good understanding of computer systems, mobile devices and other tech products.
Strong problem solving abilities with Ability to diagnose and resolve basic technical issues.
Strong verbal and written communication skills, with the ability to effectively communicate to a variety of audiences.
Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers
Performing remote troubleshooting through diagnostic techniques and pertinent questions
Applies basic diagnostic techniques to identify issues, investigate causes and recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements
Escalates, if needed, unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups
Maintains call quality and response times as per the agreed SLA's. Strict adherence to meeting all the agreed SLAs and KPIs
Log all incidents and requests in the ITSM tool. Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions
Advise users on appropriate course of action
Monitor issues from start to resolution
Systematically interprets user problems and identifies solutions and possible side effects. Ability to paraphrase and trouble shoot issues
Uses experience to address user problems and interrogates database for potential solutions.
Responds to common requests for service by providing information to enable fulfilment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken
Adhere to the documented policies and procedures
Pass on any feedback or suggestions by customers to the appropriate internal team
Engages other support teams or resources as & when appropriate to resolve tickets
Use appropriate CTI classification for incidents and requests
Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution, escalation or communication of status updates
Maintain confidentiality with regards to client / customer information & adhere to the NDA guidelines
Identify major incidents and invoke the major incident management process
Identify new issues and contribute to Knowledge Base development
Install, modify, and repair computer hardware and software
Shift starts from evening 4PM
IT Help Desk /Technical Help Desk
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
IT Help Desk /Technical Help Desk
Posted today
Job Viewed
Job Description
Description
:
Eligibility:
Airport Customer Service Associate & Help Desk Officer
Posted today
Job Viewed
Job Description
Experience
0 - 6 Years
No. of Openings
27
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Airport Customer Service Associate
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
Airport Customer Service Associate & Help Desk Officer
Posted today
Job Viewed
Job Description
Experience
0 - 6 Years
No. of Openings
27
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Airport Customer Service Associate
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
IT Help Desk/service Desk-mumbai-females
Posted today
Job Viewed
Job Description
Konverge Technologies Pvt Limited is a leading player in networking, computing, messaging & collaboration. Konverge is uniquely positioned to deliver end-to-end IT Infrastructure solutions and services.
**Location**:
- Airoli and Goregoan.
Please find the below JD:
- Should have fair knowledge of IT Help desk/service desk role.
Good english communication skills.
Allign the engineers and client/vendor handling.
IT Support.
**Salary**: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Health insurance
Day range:
- Monday to Friday
Shift:
- Day shift
- Rotational shift
Be The First To Know
About the latest Service Jobs in India !
Help Desk Representative
Posted 13 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
Help Desk Associate
Posted today
Job Viewed
Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity
Help Desk Engineer
Posted today
Job Viewed
Job Description
Title: Helpdesk Engineer
Location: Hyderabad
Mode of Work: Work from Office
Shift time: IST 4:30 pm - 12:30am
Total experience: 1-3 years
Key Responsibilities:
· Provide first-level support for hardware, software, network, and system issues
· Troubleshoot and resolve basic technical problems or escalate as necessary
· Log and track issues using Jira
· Assist with setting up new user accounts
· Maintain accurate documentation of issues and resolutions
· Keep inventory of IT assets and assist in equipment management
· Provide fast, friendly, and efficient service
Qualifications & Experience:
· Basic understanding of Windows and macOS operating systems
· Familiarity with Microsoft 365, Outlook, Teams. Salesforce & Five9
· Customer service mindset with a calm and patient demeanor
· Familiarity with Jira is a plus
· Team-oriented with the ability to work independently when needed
· 1–3 years of IT support or help desk experience
· Certifications such as CompTIA A+, ITIL Foundation, or Microsoft
Certified: Modern Desktop Administrator Associate are a plus