2,609 Service jobs in India

Crane Worldwide Logistics is a leader in supply chain solutions with over 130 locations across 30 countries providing individual services that address our client's logistics challenges.

The Help Desk Specialist will be responsible for working with internal users (clients) to manage and resolve incidents relating to enterprise application systems and integration tools.

Essential Job Functions:

• Works with users of shipping automation software to diagnose issues and provide solutions
• Troubleshoots issues, develops and demonstrates solutions and provides on-the-spot training
• Escalates more complex issues to subject matter experts as needed
• Identifies common problems and documents best practices
• Provides incident management
• Provides basic user training as needed
• Ensures support SLAs are met for Level 1 to Level 3 issues
• Acts as systems expert for enterprise application systems
• Other duties as assigned.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements:

• Job may require extended sitting or standing, use of standard office equipment.

Other Skills/Abilities:

• Demonstrated successful client service experience with the ability to manage moderate to complex client issues with calm, comfort, and ease
• Strong troubleshooting and support skills, including the ability to creatively utilize all available resources to satisfy client
• Ability to take ownership of moderate issues/assignments and follow through to completion
• Demonstrates aptitude to prioritize and handle multiple issues simultaneously
• Effective oral and written communication skills
• Strong analytical skills
• Strong attention to detail and accuracy
• Ability to work independently in a dynamic paced logistics/forwarding environment
• Ability to function and contribute in team environment
• Effective time management and project management skills
• Must be willing to work flexible hours
• Familiarity with shipping automation software, the transportation industry, or custom brokerage is a plus
• Knowledge of Java tools, iReport tools and SQL Scripting.

Education and Experience:

• 4 years of IT experience of which 2 years minimum should be in Application Production Support/Maintenance.

Certifications and Licenses:

• Professional certification may be required in some areas.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position.They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Job Title: Help Desk Analyst

Department: Managed Services

Position Type: Full Time

Location: India Remote

Company Overview:

ALIANDO is an award-winning Azure Expert Managed Service solutions company focused on selling and deploying Microsoft technologies for U.S. and international companies. For over 20 years, Microsoft and its partners have recommended ALIANDO for licensing, consulting, and managed services to corporations large and small. The company offers competitive pay and comprehensive employee benefits, including health insurance, fitness allowances, work-from-home allowances, paid maternity and parental leave, and generous PTO.

At ALIANDO, we aim to unleash the potential of people and technology. Our company was built around the idea that there is no success without team success. We foster a culture of inclusion and fairness where diverse interests, experiences, and backgrounds are celebrated. We strive to empower and unleash the potential of everyone to ensure that every employee has a path to success. We're in it together to make life better for each other, our customers, our partners, and our communities.

Specifically, the Help Desk Analyst will :

• Provide technical assistance to users via phone, email, chat, or ticketing system as first response.
• Supervise monitoring tools
• Diagnose and resolve incidents, requests or inquiries.
• Escalate unresolved incidents to higher support levels following escalation protocols.
• Log all incidents, service requests, and actions in the ITSM system (e.g., ServiceNow, Jira Service Management, Remedy…).
• Track and follow up on open tickets until resolution and closure
• Maintain accurate documentation of incidents, troubleshooting steps, and known errors.
• Contribute to the knowledge base and standard operating procedures.
• Identify recurring issues and propose preventive solutions.
• Ensure SLA compliance and high-quality service delivery.
• Participate in continuous improvement initiatives and IT service optimization projects

 Qualifications:

• Excellent communication and customer service skills
• Strong problem-solving and analytical thinking.
• Ability to work under pressure and manage multiple tasks.
• Teamwork and collaboration with other support levels.
• High attention to detail and documentation accuracy.
• Willingness to learn and grow in IT infrastructure and service management.
• Vocational Training or Bachelor’s Degree in Computer Science, Information Systems, or related field.
• Ticketing tool - Jira Service desk knowledge will be a plus
• Expertise 2-3 years

ALIANDO is an equal-opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at ALIANDO are considered without regard to any protected category, including but not limited to race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.

Company Overview

Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.

Job Overview

Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.

Key Skills & Competencies

   Open to work in 24*7 shift environment.

• Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
• Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
• Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
• Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
• Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
• Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
• Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT. 
• Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
• Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.

Key Skills and Competencies

   Familiar with working on Windows, Linux, Networking & Cloud technologies.

   Good command in Microsoft Excel and PowerPoint for reporting and presentations.

   Excellent English communication and customer handling skills.

   Proficiency in IT Service Management tools.

   Knowledge of ITIL practices and methodologies.

Company Description

Razileans is a dynamic company that specializes in Business Process Outsourcing (BPO), IT Services and IT Enabled Services (ITES), and Staff Augmentation. We provide tailored Project and Process Consulting, Agile Project Lifecycle Management, and Management & Process Trainings to drive operational excellence. Additionally, we offer comprehensive Digital Marketing Services to help brands grow online through SEO, social media, content marketing, email campaigns, and performance-driven digital strategies. Our aim is to streamline operations, deliver cutting-edge technology solutions, and equip teams with the knowledge to lead and innovate effectively.

Working for international customer. Holidays as per sourcing country.

Job Description:

We are looking for a proactive and skilled Help Desk Engineer – L1 to provide first-level technical support for an international customer. This role involves remote operations, but candidates located in Kollam are preferred.

Key Responsibilities:

• Assign and manage support tickets using a ticketing system
• Provide first-level IT support for:
• Servers, firewalls, desktops, laptops, and peripherals
• Network connections, printers, and Microsoft Office applications
• Monitor IT infrastructure using RMM (Remote Monitoring and Management) tools
• Perform system administration and basic troubleshooting for Windows OS and applications
• Linux server administration and troubleshooting (preferred but not mandatory)
• Escalate unresolved issues to next-level support or hardware vendors
• Handle other ad-hoc IT support tasks as needed

Requirements:

• Degree in Computer Science, Information Technology, or a related field
• Hands-on experience with ticketing tools and remote support software
• Prior experience in a helpdesk or technical support role is advantageous
• Strong problem-solving skills and the ability to work independently
• Good verbal and written communication skills in English

Preferred Candidate Profile:

• Based in Kollam
• Self-driven with a customer-focused mindset
• Comfortable working with international teams across time zones
• Urgent Requirement, immediate joiners preferred

About NationsBenefits :

At NationsBenefits, we are leading the transformation of the insurance industry by developing innovative benefits management solutions. We focus on modernizing complex back-office systems to create scalable, secure, and high-performing platforms that streamline operations for our clients. As part of our strategic growth, we are focused on platform modernization — transitioning legacy systems to modern, cloud-native architectures that support the scalability, reliability, and high performance of core backoffice functions in the insurance domain.

Job Overview:

The IT Helpdesk Project Manager will oversee and manage the planning, execution, and delivery of IT helpdesk projects, ensuring that IT support services meet organizational needs and goals. This position requires a combination of strong project management skills and technical knowledge, with a focus on optimizing the helpdesk operations, improving customer satisfaction, and aligning helpdesk initiatives with broader IT and business objectives.

Key Responsibilities:

Project Planning & Execution:

• Lead the end-to-end management of IT helpdesk projects, from initiation through to delivery, ensuring they are completed on time, within scope, and within budget.
• Develop detailed project plans, timelines, and resources required to support the implementation of new helpdesk systems, software, and service improvements.
• Coordinate with internal teams (IT, HR, Finance, etc.) and external vendors to ensure alignment on project deliverables.

Team Leadership & Coordination:

• Manage and support the IT helpdesk team, ensuring that they have the resources, training, and guidance to perform effectively.
• Provide regular updates to leadership on project status, risks, and milestones.
• Foster a collaborative environment by working closely with IT support staff, software developers, and other business units.

Process Improvement:

• Evaluate and recommend improvements to helpdesk workflows and operational procedures to improve efficiency and service quality.
• Implement new technologies or processes to streamline issue resolution, enhance user experience, and optimize resource allocation.
• Lead initiatives to improve first-call resolution rates, reduce response times, and improve overall helpdesk satisfaction.

Customer Satisfaction & Support:

• Ensure that the helpdesk team delivers high-quality service to end-users by tracking and analyzing customer satisfaction metrics and implementing corrective actions when necessary.
• Collaborate with customer-facing teams (HR, Marketing, Sales, etc.) to understand evolving needs and ensure the helpdesk can support those requirements.
• Create and maintain detailed documentation and knowledge bases for common issues, processes, and resolutions.

Risk Management & Issue Resolution:

• Identify potential project risks and take appropriate action to mitigate these risks.
• Serve as a point of escalation for complex or critical issues, working with the IT team and vendors to resolve them quickly.
• Maintain clear communication with stakeholders regarding project timelines, roadblocks, and adjustments

Reporting & Analysis:

• Provide regular status reports to senior leadership on project progress, helpdesk performance, and areas of improvement.
• Analyze helpdesk performance data to identify trends, improve decision-making, and drive continuous improvement initiatives.

Budget & Resource Management:

• Create and manage project budgets, ensuring that all financial resources are used efficiently and in line with project objectives.
• Optimize resource allocation to ensure the project progresses smoothly without exceeding budget constraints.

Skills & Qualifications:

Required:

• Proven experience in IT project management, preferably with a focus on helpdesk or IT support services.
• Strong knowledge of helpdesk systems (e.g., ServiceNow, Jira, Zendesk) and ITIL framework.
• Excellent leadership and team management abilities, with experience coordinating cross-functional teams.
• Strong project management skills, with a proven ability to manage multiple projects simultaneously.
• Knowledge of common IT issues and troubleshooting techniques, along with an understanding of end-user needs and expectations.
• Strong analytical and problem-solving skills, with the ability to translate complex technical information into clear, actionable plans.
• Exceptional communication skills, both written and verbal, with the ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to manage and prioritize competing demands in a fast-paced environment.
• Familiarity with agile or other project management methodologies.

Preferred:

• PMP (Project Management Professional) or similar certification.
• ITIL Certification or relevant training.
• Experience working with remote or distributed helpdesk teams.
• Familiarity with cloud-based helpdesk tools and systems.
• Strong understanding of network infrastructure and hardware troubleshooting.

Education & Experience:

• Bachelor’s degree in information technology, Computer Science, Business Administration, or a related field (preferred).
• Minimum of 6-8 years of experience managing IT support teams or IT projects, particularly in helpdesk environments.