Explore numerous service job opportunities that match your skills and career aspirations. Service roles are available across various sectors, including customer service, technical support, and hospitality. These positions often require strong communication, problem-solving, and interpersonal skills. Discover the latest openings and take the next step in your service career.16,237 Service jobs in India
IT Help Desk /Technical Help Desk
Posted today
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Description
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IT Help Desk /Technical Help Desk
Posted today
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Job Description
Description
:
Eligibility:
Airport Customer Service Associate & Help Desk Officer
Posted today
Job Viewed
Job Description
Experience
0 - 6 Years
No. of Openings
27
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Airport Customer Service Associate
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
Airport Customer Service Associate & Help Desk Officer
Posted today
Job Viewed
Job Description
Experience
0 - 6 Years
No. of Openings
27
Education
Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.A, B.C.A, B.B.A, B.Com
Role
Airport Customer Service Associate
Industry Type
Aviation / Airline / Aerospace
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Mumbai
IT Customer Service Associate-it Help Desk
Posted today
Job Viewed
Job Description
***Designation**:IT Customer Service Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:3 to 5 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Ability to establish strong client relationship
- Ability to manage multiple stakeholders
- Ability to work well in a team
- Adaptable and flexible
- Written and verbal communication
**Roles and Responsibilities**:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
IT Customer Service Associate - IT Help Desk
Posted today
Job Viewed
Job Description
***Designation**:IT Customer Service Associate**
***Job Location**:Bengaluru**
***Qualifications**:Any Graduation**
***Years of Experience**:1 to 3 years**
**About Accenture**:
**What would you do?**:
**What are we looking for?**:
- Adaptable and flexible
- Ability to establish strong client relationship
- Ability to work well in a team
- Written and verbal communication
- Ability to manage multiple stakeholders
**Roles and Responsibilities**:
- In this role you are required to do analysis and solving of lower-complexity problems
- Your day to day interaction is with peers within Accenture before updating supervisors
- In this role you may have limited exposure with clients and/or Accenture management
- You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
- The decisions you make impact your own work and may impact the work of others
- You will be an individual contributor as a part of a team, with a focused scope of work
- Please note that this role may require you to work in rotational shifts
Any Graduation
Help Desk Representative
Posted 11 days ago
Job Viewed
Job Description
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.
TITLE **: Help Desk Representative (II)**
GRADE **: 7**
**Position Summary & Key Areas of Responsibility**
+ Position requires the ability to act as single point of contact for NCR Atleos Financial customers with Incident Management Services
+ 7x24 monitoring of customer's ATM/ABM network across Canada, which includes six different time zones
+ Accountable for continuously receiving and handling high volumes of customer calls
+ Responsible for service requests from customers and resolution of problems; Generate daily and weekly incident reports; Review incident history to determine recurring faults
+ Determine alert priority based on documented processes and guidelines
+ Use tools to remotely access customer equipment to diagnose and resolve customer problems
+ Document, verify and make appropriate corrections to the incident record and customer profile; Updates work orders and provides status information
+ Escalate customer problems both internally and externally, as required and according to defined escalation paths
+ Acquire and maintain current knowledge of relevant product offerings and support policies
+ Participate in special projects as assigned to continuously improve processes, tools, systems and organization
+ Enhance and develop quality support methods and communication skills through coaching, feedback, and other developmental approaches
+ Work with Support Specialists to coordinate and quickly resolve customer issues; provide regular updates to customers as efforts for resolution progress
+ Contribute as a team member; participate in objective setting, performance management, reward and recognition programs
+ Requires rotation in work hours involving weekends and holidays
**Basic Qualifications**
+ Bachelor's degree
+ Bilingual (English/French)
+ The candidate will have an aptitude for providing positive customer service and good communication skills (written & spoken)
+ Knowledge of Automated Banking Machines (ATM/ABM)
+ Keyboard proficiency and understanding of Windows-based applications/tools
**Preferred Qualifications**
+ Previous experience in a Customer Support and/or Helpdesk environment
+ 1+ years of related experience
+ Self-driven and results oriented; Ability to work under pressure within flexible working hours
+ Communication skills: Ability to effectively communicate with customers while protecting the company's position, ability to gather, organize and present information in a focused and concise manner, ability to listen and foster open communication
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.
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Help Desk Analyst
Posted today
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Job Description
Company Overview
Jio is at the forefront of India's telecom revolution, serving over 400 million customers with an expansive portfolio of digital apps and services. As a leader in providing B2C and B2B solutions, Jio offers comprehensive 5G solutions and cloud-native platforms. With headquarters in Navi Mumbai and a workforce exceeding 10,001 employees, Jio continues to drive growth and innovation in the Media & Telecommunications industry.
Job Overview
Jio is seeking a Mid-Level Service Desk Engineer to join our team in Guwahati. The Service Desk Engineer will serve as the primary point of contact for users facing IT issues, providing 24/7 support. This role involves diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. The engineer will utilize various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction.
Key Skills & Competencies
Open to work in 24*7 shift environment.
- Receive, log, categorize and manage technical requests from the users via telephone, email, or a helpdesk system.
- Monitoring alerts - Performance, health, and security of computing systems, networks, and services to ensure they operate efficiently and securely (Performance Monitoring, Health and Availability Monitoring, Security Monitoring, Network Monitoring, Application Monitoring, Log Analysis, Alerting and Notification).
- Provide first-level resolutions to customer issue and promptly escalate unresolved queries to the next level of support.
- Take ownership of severity incidents and service requests ensuring response time, resolution, coordination, and resolution with the appropriate business teams.
- Manage and log all service requests (SR) from users via various channels (phone, email, portal). Categorize and prioritize service requests based on predefined criteria as per defined SLAs.
- Provide first-line investigation and diagnosis. Resolve those issues upon first contact when possible or escalate to higher-level support when necessary.
- Ensuring all faults are progressed & cleared within SLA as per defined targets and CSAT.
- Monitor the performance of IT services and contribute to reports on service desk performance and user satisfaction.
- Identify recurring problems and contribute to their resolution. Suggest improvements to the service desk process.
Key Skills and Competencies
Familiar with working on Windows, Linux, Networking & Cloud technologies.
Good command in Microsoft Excel and PowerPoint for reporting and presentations.
Excellent English communication and customer handling skills.
Proficiency in IT Service Management tools.
Knowledge of ITIL practices and methodologies.