227 Service Staff jobs in Kochi

POSITION SUMMARY

Serve food courses and alcoholic beverages to guests. Set tables according to type of event and service standards. Answer questions on menu selections. Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. Record transaction in MICROS system at time of order. Check in with guests to ensure satisfaction with each food course and/or beverages. Maintain cleanliness of work areas, china, glass, etc., throughout the day. Complete closing duties, including restocking items, turning off lights, etc. Present physical and accurate check to guest and process payment.

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or . equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Job Title: Customer Service Representative (US Clients)Location: Remote, INDIATimings: 6:30 pm to 3:30 am IST (US Shift)Job OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be the first point of contact for our US-based clients, providing exceptional support and ensuring a positive customer experience. You will handle inquiries, resolve issues, and maintain strong client relationships through professionalism, empathy, and clear communication.Key ResponsibilitiesServe as the primary contact for US clients via phone, email, and chat.Respond promptly to inquiries and provide accurate information about products, services, and policies.Resolve customer complaints efficiently while ensuring a positive customer experience.Maintain detailed records of client interactions, transactions, and feedback.Escalate complex issues to the appropriate department while ensuring timely resolution.Build and maintain strong relationships with clients by understanding their needs.Meet performance metrics related to response time, customer satisfaction, and issue resolution.Stay updated with company products, services, and industry knowledge to assist clients effectively.QualificationsBachelor’s degree or equivalent experience preferred.1–3 years of experience in customer service (experience with US clients preferred).Excellent verbal and written communication skills in English.Strong problem-solving abilities and attention to detail.Proficiency with CRM systems, ticketing tools, and MS Office/Google Workspace.Ability to work in a fast-paced environment and manage multiple tasks.Flexibility to work in US time zones.Preferred SkillsPrior experience in BPO, IT, Saa S, or US-based client support roles.Knowledge of customer success practices and client retention strategies.

Customer Service ExecutiveLocation : Remote 0–2 Years ExperienceAbout Handelnine Global At Handelnine Global, we run multiple D2 C brands across 60+ countries, and great customer service is at the heart of everything we do. We are looking for a Customer Service Executive who is friendly, quick on their feet, and passionate about solving problems for our international customers.What You’ll Do: • Respond to customer queries via email, chat & phone • Communicate clearly, patiently & professionally • Solve issues by coordinating with internal teams • Keep accurate records of interactions in our CRM • Help us improve by flagging repeated or trending issuesYou’re a Great Fit If You: • Have 0–2 years of experience in customer service (internships count!) • Are fluent in written & spoken English • Are calm, empathetic & solution-oriented • Can manage time, multitask & stay organised • Hold a graduate degree in any stream • Bonus: Worked in e-commerce or with global customers beforeWhy Join Us?We are remote-first, fast-growing, and value people who take ownership and bring a human touch to every interaction. If you're looking for a place to learn, grow, and make customers genuinely happy, this is it.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide information about products and services, and resolve customer complaints.
• Troubleshoot and resolve technical issues or product-related problems.
• Escalate complex issues to appropriate departments or senior team members.
• Maintain accurate records of customer interactions and transactions.
• Follow communication protocols, guidelines, and policies.
• Identify customer needs and educate them on product features and benefits.
• Process orders, forms, applications, and requests.
• Manage customer accounts and update information as needed.
• Gather customer feedback to help improve products and services.
• Achieve individual and team targets for customer satisfaction and response times.
• Contribute to team efforts and support colleagues.
• Stay informed about product updates and company policies.
• Handle sensitive customer information with discretion and confidentiality.
• Provide a consistently positive customer experience.
• Assist with basic troubleshooting of common issues.
• Document solutions in a knowledge base for future reference.
• Adhere to all service level agreements (SLAs).
• Resolve customer issues efficiently and effectively.
• Build rapport and establish trust with customers.

• High school diploma or equivalent required; Associate's or Bachelor's degree is a plus.
• Previous experience in customer service or a related field is highly desirable.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Patience, empathy, and a customer-centric attitude.
• Ability to work independently and manage time effectively in a remote setting.
• Proficiency in using computers and customer service software.
• Strong organizational skills and attention to detail.
• Ability to multitask and handle multiple customer interactions simultaneously.
• A reliable internet connection and a quiet workspace are necessary for remote work.
• Team player with a positive attitude.
• Willingness to learn new products and processes.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information about products, services, and company policies.
• Troubleshoot and resolve customer issues efficiently, escalating complex problems when necessary.
• Guide customers through product features, troubleshooting steps, and general inquiries.
• Maintain detailed records of customer interactions and resolutions in the CRM system.
• Identify customer needs and proactively offer solutions or additional support.
• Collaborate with other departments to ensure customer issues are resolved effectively.
• Contribute to team goals and assist colleagues as needed.
• Adhere to all company policies and customer service standards.
• Gather customer feedback to help improve services and processes.

• High school diploma or equivalent; a Bachelor's degree is a plus.
• Proven customer support or customer service experience.
• Excellent communication and active listening skills.
• Strong problem-solving abilities and attention to detail.
• Familiarity with CRM systems and helpdesk software is an advantage.
• Ability to multitask and manage time effectively in a hybrid work environment.
• Patience, empathy, and a customer-centric attitude.
• Proficiency in English and Malayalam is highly desirable.
• Ability to work independently and as part of a team.