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The Customer Support Executive will apply his/her expertise and knowledge in handling voice-based interactions, resolving billing inquiries, and ensuring accurate and timely processing of medical claims. The ideal candidate will have a strong background in medical billing processes and possess excellent communication skills to interact with international clients and healthcare professionals

Responsibilities

• Handle billing and collections processes via phone.
• Verify patient information and update billing records.
• Submit insurance claims and follow up on denials or rejections.
• Communicate with patients and insurance companies to resolve billing issues.
• Ensure compliance with healthcare regulations and confidentiality policies.
• Prepare and send out patient statements and bills.
• Assist with setting up payment plans for patients.
• Maintain accurate billing records and document interactions.

Softskills

• Effective communication skills
• Basic computer skills, such as sending emails, typing, and using spreadsheets.
• Interact virtually with clients and patients.
• Creative problem-solving skills
• Work independently.
• Collaborate well with others.
• Multitask

Main Job requirements

• Candidate with International Voice Experience preferable.
• Voice And Accent (VnA) should be the best CEF rating (>9)
• Candidates with voice experience and have an excellent communication can apply.
• Experienced candidates should have supporting documents.
• 5 days’ work with two Week-Off. (24/7 Shifts – Any 9 hours assigned by the reporting person with Rotational week offs). Most frequently in night shifts
• 12th or diploma only with experience will be eligible.

Qualifications

• At least 6 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Its a remote opportunity but the candidates will have to come to Mumbai for 20days training

Job Location: Airoli, Navi Mumbai

Process: US Process - International Voice Process.

Salary: 3.30 LPA

Perks: Night Allowance + One-way cab (drop facility only)

Shift: US Shift (Night shift- Timings tentatively from 6 PM-3 AM)

Roles & Responsibilities:

• Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.
• Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.
• Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Job Title: Executive/Sr. Executive - Customer Service

Industry: Freight Forwarding

Department: Import-FCL/LCL

Qualification:

• Any Graduate
• MBA preferred but not mandatory.

Position Summary

• Act as a single point of contact
• Understand customer requirements and escalate potential issues if any
• Arrange shipments for the customer
• Follow-up with customers for outstanding payments

Experience:

• 1-3 years of experience in Freight Forwarding.
• Should have pre & post customer service activities in Imports
• USA & China trade lane experience

Apply resume to

No Of Openings: 3

Thanks & Regards,

Swift - HR

Responsibilities:

• Guiding members through their journey with 1 Finance from downloading the application to executing the personal finance advisory plan
• Educating members on our tools and features to enhance adoption and retention
• Attending to issues faced during the member lifecycle
• Support members via the in-app chat service, emails and over the phone throughout the member journey
• Resolve both routine and complex enquiries in a thorough and expeditious manner, escalating to appropriate teams and individuals as required
• Address member complaints in a compassionate and patient manner
• Strive to achieve high member satisfaction by going above and beyond and delivering a ‘WOW’ member experience every time
• Motivate and encourage members across the member journey to maximize member satisfaction
• Collaborating with the rest of the team on new member-centric initiative
• Proactively review the user journey, find and work upon areas of improvement

Skills:

• Excellent written and verbal communication skills
• Collaborative and result oriented
• Structured approach of thinking and execution
• Strong sense of service orientation and solution driven approach

Hi Everyone,

We have an urgent opening for Customer Support Service. Please find below details If Interested Kindly revert back with updated CV.

Freshers to Experience.

CTC- Up to 4.45 LPA- 24/7 Shifts-5 Days Work From Office- Malad (Mumbai)

NP- Immediate to Serving who can join in 5-7 Days.

Responsibilities

• Respond to Inquiries: Handle customer queries via phone, email, chat, or social media with professionalism and empathy.
• Maintain Records: Document interactions, resolutions, and feedback in CRM systems for future reference and analysis.
• Product Guidance: Educate customers on product features, usage, and updates to enhance satisfaction.
• Complaint Resolution: Address concerns promptly and follow up to ensure complete resolution.
• Collaborate Internally: Work with sales, product, and marketing teams to relay customer insights and improve service delivery.
• Upsell & Retain: Identify opportunities to promote additional services and foster.

Qualifications

• Graduate/Undergraduate
• Prior experience in customer service or support roles is a plus.

Required Skills

• Good communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Familiarity with CRM tools and help desk software.
• Patience and empathy in handling customer concerns.

Pay range and compensation package

CTC- Up to 4.45 LPA

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate

Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

• Manage inbound and outbound customer queries via voice/email/chat
• Provide accurate information and resolve issues with empathy and professionalism
• Maintain service quality and adhere to process guidelines
• Document interactions and escalate unresolved concerns when necessary

Requirements:

• Excellent verbal and written communication skills in English
• Ability to work in rotational shifts (including night shifts)
• Basic computer proficiency and typing skills
• Freshers with strong communication are encouraged to apply
• Must have a stable internet connection and quiet workspace

About NIIT MTS

At NIIT Managed Training Services, we’re transforming the way the world learns, for the better. That’s why the world’s best-run learning functions across 30 countries trust us with their learning and talent. Since 1981, we have helped leading companies transform their learning ecosystems while increasing the business value of learning. Our comprehensive, high-impact managed learning solutions weave together the best of learning theory, technology, operations, and services to enable a thriving workforce.

Link for our website:

Role: Customer Care Representative

Experience : 0-2 yrs

Location: Onsite (Airoli-Navi Mumbai)

NIIT Limited is hiring for its MNC Client

STOP SCROLLING. Your new career might be one comment away.

You’ve done your time in telesales.

You’ve hit the dials in inside sales.

You’ve hustled in a support role where the growth was always promised. but never delivered.

It’s time you got the career you actually deserve.

We’re hiring confident English speakers for a US Voice Process based in Gurgaon.

Here’s why this is DIFFERENT from your current job:

Salary: ₹3.3 LPA