Customer Service Representative

Kanpur, Uttar Pradesh Highbrow Technology Inc

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Job Description

Job Role : Customer Service Representative


Project Type: Contract


Location : Remote


Job Overview:


We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .


Technical Requirements:


Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)



Interested candidates revert to

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Customer Service Representative

Kanpur, Uttar Pradesh TP

Posted 1 day ago

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Job Description

Job Title: International Customer Support Executive

Location: Gurgaon (Remote – Work From Home)

Shift: Rotational, including night shifts

Experience: 0–2 years | Freshers Welcome

Joining: Immediate


Role Overview: We’re looking for enthusiastic and customer-focused individuals to join our international support team. As a Customer Support Executive, you’ll handle voice/email/chat interactions with global customers, ensuring prompt resolution and a seamless experience.

Key Responsibilities:

  • Manage inbound and outbound customer queries via voice/email/chat
  • Provide accurate information and resolve issues with empathy and professionalism
  • Maintain service quality and adhere to process guidelines
  • Document interactions and escalate unresolved concerns when necessary

Requirements:

  • Excellent verbal and written communication skills in English
  • Ability to work in rotational shifts (including night shifts)
  • Basic computer proficiency and typing skills
  • Freshers with strong communication are encouraged to apply
  • Must have a stable internet connection and quiet workspace
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Customer Service Representative

Kanpur, Uttar Pradesh Highbrow Technology Inc

Posted 3 days ago

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Job Description

Job Role : Customer Service Representative


Project Type: Contract


Location : Remote


Job Overview:


We are seeking domain experts to participate in a AI Training project .

Communicate clearly and confidently in English to resolve queries and concerns.

Prior experience in English voice process / international customer support is highly preferred.

Excellent communication skills in English (both verbal and written) with a neutral/global accent.

Strong active listening, empathy, and problem-solving skills.

Laptop/desktop with reliable Wi-Fi connection is mandatory .


Technical Requirements:


Candidates must have a high-quality webcam and microphone

Reliable fiber internet connection required (mobile network connections will not be accepted)



Interested candidates revert to

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative

Kanpur, Uttar Pradesh Gokool Digital

Posted 14 days ago

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Job Description

Job Title: Customer Service & Online Listings Associate

Location: Remote (Work From Home)

Working Hours: 2:00 PM – 10:00 PM IST

Working Days: 6 days a week working

Holidays: US Public Holidays (Yearly 10)

Start Date: Immediate

Salary: As per industry standards

Experience: Minimum 1 year in a similar role


Role Overview:

We are looking for a proactive and detail-oriented Customer Service & Online Listings

Associate to support our US-based e-commerce operations. This is a full-time, remote role

focused on creating and managing online postings, handling customer communication, and

conducting research to support pricing and product accuracy. You’ll work closely with our

local sales team and play a key role in driving product visibility and customer satisfaction.


Key Responsibilities:


Advertising Postings

Create and manage product postings on platforms such as OfferUp, Facebook

Marketplace, Craigslist, and other relevant channels.

Regularly track sold items and remove or update postings accordingly.

Maintain communication with the local sales team to ensure accurate and up-to-date

postings.

Enhance existing postings by adding more complete information and optimizing for

customer engagement.


Customer Responses

Respond to inquiries via OfferUp, Facebook, Craigslist, internal emails, phone calls,

and voicemails.

Aim to respond within 24 hours to ensure timely and effective customer support.

Clarify questions and provide product-related details to facilitate smooth transactions.


Pricing & Item Research

Conduct detailed research on received inventory items to determine brand,

specifications, descriptions, and pricing benchmarks.

Recommend competitive pricing based on analysis.

Assist in preparing data for a seamless transition from item intake to Shopify uploads

and final advertising postings.


Requirements:

Minimum 1 year of experience in online postings, customer service, or e-commerce

operations.

Strong English communication skills—both written and verbal.

Highly organized, self-motivated, and capable of working independently during

designated hours.

Experience with online marketplaces and customer support platforms is an advantage.

If you have a background in customer interaction, enjoy working with product data, and are

looking for a work-from-home role in the e-commerce domain, we’d love to hear from you!

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Customer Service Representative (WFH)

Kanpur, Uttar Pradesh Airblack

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Job Description

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: English & Hindi


About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.


This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.


Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.



Roles & Responsibilities


As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative (WFH)

Kanpur, Uttar Pradesh Airblack

Posted 4 days ago

Job Viewed

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Job Description

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: English & Hindi


About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.


This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.


Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.



Roles & Responsibilities


As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

This advertiser has chosen not to accept applicants from your region.

International Customer Service Representative

Kanpur, Uttar Pradesh Fincana Solutions Pvt.Ltd

Posted today

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Job Description

**Job Purpose**

To ensure a prospect / genuine / productive lead generation by the means of out bond calls dialed to US/Canada, with a focus to contribute maximum number of closed cases.

**Key Responsibilities**

1. To make outgoing calls to prospect customer.

2. To try and sell the products and services to the customers on call.

3. To handle objections / escalations and queries regarding the product effectively.

4. To generate more leads from the people out-called.

5. To enter the details of every interaction in the system

6. To ensure continuity of services to company in terms of generating leads by manning the telephone and other communication systems in the manner described in the RHDL procedure manual and also Standard Operating Practices for each program.

7. To ensure that mandated Service Levels are adhered to on an individual, shift and team basis.

8. To deliver the highest quality of service clients and ensure high customer satisfaction.

9. To assist in the expansion of the RHDL network by extracting all relevant information on new services from the case files and channels this information to the network executive.

10. To cultivate the RHDL network of services and prospects by building and maintaining a professional working relationship with them in the course of the case handling.

11. To support shift leaders, supervisors or who so ever concern to achieve target service delivery and financial goals.

12. To own and manage specific customer programs assigned.

**Knowledge and skills**

Language capability: must be at least bilingual with an extra flair of UK/US accent in order to be able to assist the member in his/her own language which will ensure better communication, better quality in the delivery of the service.
- Minimum 12th pass with 18 years of age.
- Basic Computer knowledge
- Good telephone etiquette
- Critical thinking and problem solving.
- Worked/working with BPO Industry
- International process would be an added advantage

**Competencies**
- Customer service Orientation
- Team Working
- Flexibility
- Self Awareness and Professional Confidence
- Achievement
- Communication
- Good Aptitude

**Salary Details**:best as per industry**

**Benefits**:

- Lucrative Incentive (performance basis)

**Why to RHDL**
- State of art infrastructure
- Progressive Working Environment
- Professional Environment
- Personal and Professional Growth

**Shift Time**: Standard day shift

Pay: ₹12,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

**Speak with the employer**
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About the latest Skilled customer service professionals Jobs in Kanpur !

Customer Service Representative - Technical Support

208001 Kanpur, Uttar Pradesh ₹25000 Monthly WhatJobs

Posted 5 days ago

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Job Description

full-time
Our client is seeking dedicated and customer-focused Customer Service Representatives to join their support team in Kanpur, Uttar Pradesh, IN . This role is essential for providing excellent technical assistance and ensuring customer satisfaction with our products and services. The Customer Service Representative will be responsible for responding to customer inquiries via phone, email, and chat, diagnosing technical issues, and providing effective solutions. You will guide customers through troubleshooting steps, educate them on product features, and resolve problems in a timely and professional manner. A key aspect of this role is maintaining a high level of product knowledge and understanding of common technical challenges. You will meticulously document customer interactions, track issues, and escalate complex problems to higher levels of support when necessary. Strong communication skills, both written and verbal, are paramount, as is the ability to explain technical information in a clear and understandable way. The ideal candidate is patient, empathetic, and possesses a genuine desire to help customers succeed. You will work collaboratively with team members to share knowledge and improve support processes. This is an opportunity to be the frontline representative of our brand, making a direct impact on customer loyalty and retention. Responsibilities:
  • Respond to customer inquiries and provide technical support via various channels (phone, email, chat).
  • Diagnose and troubleshoot technical issues related to our products/services.
  • Guide customers through product usage and problem-solving steps.
  • Escalate complex issues to appropriate internal teams when necessary.
  • Document customer interactions and resolutions accurately in the CRM system.
  • Maintain a high level of product knowledge and service expertise.
  • Identify opportunities to improve customer satisfaction and retention.
  • Collaborate with team members to share best practices and resolve issues.
  • Adhere to all company policies and procedures.
  • Contribute to a positive and supportive team environment.
Qualifications:
  • High school diploma or equivalent.
  • Proven experience in a customer service or technical support role.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and troubleshooting abilities.
  • Proficiency in using computer systems and customer support software.
  • Ability to explain technical concepts clearly and concisely.
  • Patience, empathy, and a customer-centric attitude.
  • Ability to work effectively in a fast-paced environment.
  • Experience with (specific software/products relevant to the company, e.g., CRM software, ticketing systems) is a plus.
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Customer Service Representative (Kannada - WFH)

Kanpur, Uttar Pradesh Airblack

Posted today

Job Viewed

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Job Description

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: Kannada & English

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.


This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.


Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.



Roles & Responsibilities


As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

This advertiser has chosen not to accept applicants from your region.

Customer Service Representative (Telugu - WFH)

Kanpur, Uttar Pradesh Airblack

Posted today

Job Viewed

Tap Again To Close

Job Description

Role: Customer Support Representative

Location: Remote

Timings: 9:30 AM – 7:30 PM, 6 days/week

Experience: 0.5–3 years in customer service or pre-sales

CTC: Up to ₹2.5 LPA + Monthly Incentives (Avg. in-hand ₹20,000)

Languages: Telegu & English

About Airblack

Airblack is India’s leading skilling platform for microentrepreneurs and creators, impacting over 500,000 learners every month. We have raised over $11 million from marquee investors such as Info Edge Ventures, Elevation Capital, Michael & Susan Dell Foundation, Blume Founders Fund and Better Capital, and leading angels such as Vidit (Meesho), Kunal (CRED), Deepinder (Zomato), Harshit & Shashank (Razorpay) and so on.


This role is for Airblack Beauty Club, India’s largest beauty academy. In five years, Airblack Beauty Club has trained over 35,000 students in 200+ cities as Makeup Artists, helping them start their businesses either as freelancers, studio owners, or earning influencers.


Airblack has been recognized by the Beauty & Wellness Sector Skill Council & Skill India as a government-certified beauty skilling partner. Airblack has also been recognized as the ‘Forbes Asia 100 To Watch 2024’ list. Our team comprises ex-entrepreneurs, VCs, and operators from places such as Bain & Co., BCG, Urban Company, Swiggy, top IITs, and universities such as DU and NIFT.



Roles & Responsibilities


As a Business Development Associate, you will do:

● Lead Qualification: Actively engage with prospective students to generate leads:Assess and qualify leads based on their interest and fit for Airblack’s courses.

● Prospective Student Engagement: Establish and maintain meaningful relationships with prospective students by offering valuable information on course details, benefits, and career opportunities.

● Collaboration with Sales Team: Collaborate closely with the Sales Team to ensure seamless transition of qualified leads and smooth conversion into enrolled students.

This advertiser has chosen not to accept applicants from your region.

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