246 Social Media Management jobs in Bengaluru

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Job Description:

The Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.

Experience: 5 to 8 years of corporate experience with 4+ years as a Business Analyst

Key Responsibilities:

• Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle.
• Able to link technical solutions with business strategy when working with business partners.
• Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
• Must have experience as BA in Application development and Implementation projects.
• Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
• Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
• Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs
• Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.
• Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only

Key Skills:

• Extensive experience in corporate IT experience with IT BA Experience.
• Experience in data visualizations and reporting for easy consumptions of all the stakeholders
• Minimum Education or Certification: Bachelor’s Degree related to IT (MBA preferred)
• Knowledge of Business Analysis techniques and tools.
• Understanding of systems engineering concepts and data/process analysis and modelling.
• Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow
• Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process
• Opinions valued by business interface and plays a prominent role in business partner meetings
• Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions
• Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities
• Demonstrates a concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems
• Has a comprehensive understanding of business process improvement, benefit and risk management
• Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail
• Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
• Agile project experience
• Agile certifications preferred (not mandatory)
• Experience analyzing the alignment between business requirements and system capabilities
• Strong interpersonal and influencing skills
• Impeccable English proficiency for leading discussions with seniors & stakeholders abroad

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Job Purpose

Be part of the transformation of India’s most progressive airport into a global destination and digital commerce hub. Drive innovation that redefines passenger experience and builds a future-ready airport ecosystem.

We are looking for a self-motivated person to lead the strategic design, development, and execution of BIAL’s commercial digital initiatives with a sharp focus on building a seamless omnichannel customer experience and driving rewards and loyalty programs. This role will bridge business strategy and digital execution, enabling non-aero revenue growth, customer engagement, and long-term value creation. Strong commercial acumen and data-driven decisionmaking is must.

Principal Accountabilities

a. Strategic Planning and Business Development

• Define and drive the omnichannel commercial digital strategy aligned with BIAL’s vision of being a smart airport and destination.
• Drive the rewards/loyalty programs that enhance engagement and monetize customer journeys.
• Translate business objectives into scalable digital solutions across web, app, airport touchpoints, and partner channels.
• Setting up an efficient and agile Project Management Process for various business outcomes. Ability to create ROI based business cases/outcomes.
• Identify process gaps and ensure product fixes.
• Provide leadership, Support, mentor, and develop staff who directly report so they in turn develop and grow as valued resources.

b. Project/Product Management

• Lead and manage end-to-end delivery of digital initiatives, ensuring scope, quality, timelines, and budget adherence.
• Build and own the digital roadmap, prioritizing initiatives that deliver business value and customer impact.
• Coordinate cross-functional teams including IT, marketing, operations, analytics, and external vendors.

c. Omnichannel Experience & Product Integration

• Ensure seamless user experience across all physical and digital touchpoints – drive convergence of digital commerce, mobility, F&B, retail, and services.
• Collaborate with UX/UI, technology, and business teams to design and optimize customer journeys.
• Oversee development and enhancement of digital products, platforms, and APIs, ensuring scalability and security

d. Rewards & Loyalty Programs

• Conceptualize, launch, and manage airport-wide loyalty and rewards platforms, partnerships, and campaigns.
• Leverage data to create personalized offers, enhance repeat usage, and drive revenue.
• Explore co-branded opportunities with airlines, retailers, mobility, and hospitality partners.
• Experience in the payment industry /Fintech is an added advantage
• Liaise effectively with CXOs, business leaders, government stakeholders, and external vendors.

e. Stakeholder Management

• Act as a change agent, building buy-in across levels for digitalfirst initiatives.
• Represent digital strategy in internal reviews, business cases, and board presentations.

Job Specification

Education qualification and pre-requisites

• MBA / Post Graduation
• 12–18 years of experience in digital strategy, product ownership, omnichannel commerce, or loyalty/rewards programs.
• Experience in managing large-scale digital transformation or platform programs.
• Exposure to airports, retail, hospitality, or digital commerce ecosystems preferred.
• Strong understanding of digital product lifecycle, agile delivery, and customer experience principles.
• Proven expertise in program management and stakeholder engagement.
• Deep understanding of digital product management and omnichannel ecosystems.
• Strong commercial acumen and data-driven decision-making.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Passion for innovation, customer-centricity, and digital-first thinking.

About KPMG in India

KPMG entities in India are professional services firm(s). These Indian member firms are affiliated with KPMG International Limited. KPMG was established in India in August 1993. Our professionals leverage the global network of firms, and are conversant with local laws, regulations, markets and competition. KPMG has offices across India in Ahmedabad, Bengaluru, Chandigarh, Chennai, Gurugram, Jaipur, Hyderabad, Jaipur, Kochi, Kolkata, Mumbai, Noida, Pune, Vadodara and Vijayawada.

KPMG entities in India offer services to national and international clients in India across sectors. We strive to provide rapid, performance-based, industry-focused and technology-enabled services, which reflect a shared knowledge of global and local industries and our experience of the Indian business environment.

Job Description:

The Digital Business Analyst is responsible for identifying and defining the business needs of their clients and stakeholders and helping to determine solutions to meet business needs or resolve business problems.

Experience: 5 to 8 years of corporate experience with 4+ years as a Business Analyst

Key Responsibilities:

• Manage the BA approach; communicating, driving and managing the business analysis effort for the portfolio/program throughout all phases of the project lifecycle.
• Able to link technical solutions with business strategy when working with business partners.
• Precisely capture business problems, value drivers, and functional/non-functional requirements, including health, safety, security, usability, data, and supportability considerations.
• Must have experience as BA in Application development and Implementation projects.
• Assess and model processes, data flows, and technology to understand the current value and issues, and identify opportunities for improvement.
• Has knowledge of how competitors are using IT solutions to gain competitive edge, applies that knowledge to projects.
• Leading stakeholder management activities. Creates opportunities to make the stakeholder feel valued and develop trust.
• Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change based on client needs
• Broad and extensive knowledge, often in own specialized field, to provide interpretive, advisory, or facilitating services for the use of others to achieve results.
• Not Recommended if Bulk exp in Mainframe/Networking/Infrastructure/ Support/Transition BA only

Key Skills:

• Extensive experience in corporate IT experience with IT BA Experience.
• Experience in data visualizations and reporting for easy consumptions of all the stakeholders
• Minimum Education or Certification: Bachelor’s Degree related to IT (MBA preferred)
• Knowledge of Business Analysis techniques and tools.
• Understanding of systems engineering concepts and data/process analysis and modelling.
• Create functional specifications document, user stories, BRDs and quality assurance plan to ensure smooth workflow
• Work closely with the Product Owner to manage the product backlog, and own the backlog grooming process
• Opinions valued by business interface and plays a prominent role in business partner meetings
• Knowledge of the technology landscape including current and future developments and the most commonly available products and integrated solutions
• Able to act as a focal point for a specialized area (technical or business); able to lead teams while managing multiple competing priorities
• Demonstrates a concern and aptitude for considering the user’s perspective in IT development. and has a deep understanding of user aspects of interactive systems
• Has a comprehensive understanding of business process improvement, benefit and risk management
• Has a comprehensive knowledge of the technical specialism of IT Business Analysis. Takes a systematic and analytical approach to problem solving and pays close attention to detail
• Ability to take a systematic and analytical approach to problem solving and pay close attention to detail
• Agile project experience
• Agile certifications preferred (not mandatory)
• Experience analyzing the alignment between business requirements and system capabilities
• Strong interpersonal and influencing skills
• Impeccable English proficiency for leading discussions with seniors & stakeholders abroad

Equal employment opportunity information

KPMG India has a policy of providing equal opportunity for all applicants and employees regardless of their color, caste, religion, age, sex/gender, national origin, citizenship, sexual orientation, gender identity or expression, disability or other legally protected status. KPMG India values diversity and we request you to submit the details below to support us in our endeavor for diversity. Providing the below information is voluntary and refusal to submit such information will not be prejudicial to you.

Job Purpose

Be part of the transformation of India’s most progressive airport into a global destination and digital commerce hub. Drive innovation that redefines passenger experience and builds a future-ready airport ecosystem.

We are looking for a self-motivated person to lead the strategic design, development, and execution of BIAL’s commercial digital initiatives with a sharp focus on building a seamless omnichannel customer experience and driving rewards and loyalty programs. This role will bridge business strategy and digital execution, enabling non-aero revenue growth, customer engagement, and long-term value creation. Strong commercial acumen and data-driven decisionmaking is must.

Principal Accountabilities

a. Strategic Planning and Business Development

• Define and drive the omnichannel commercial digital strategy aligned with BIAL’s vision of being a smart airport and destination.
• Drive the rewards/loyalty programs that enhance engagement and monetize customer journeys.
• Translate business objectives into scalable digital solutions across web, app, airport touchpoints, and partner channels.
• Setting up an efficient and agile Project Management Process for various business outcomes. Ability to create ROI based business cases/outcomes.
• Identify process gaps and ensure product fixes.
• Provide leadership, Support, mentor, and develop staff who directly report so they in turn develop and grow as valued resources.

b. Project/Product Management

• Lead and manage end-to-end delivery of digital initiatives, ensuring scope, quality, timelines, and budget adherence.
• Build and own the digital roadmap, prioritizing initiatives that deliver business value and customer impact.
• Coordinate cross-functional teams including IT, marketing, operations, analytics, and external vendors.

c. Omnichannel Experience & Product Integration

• Ensure seamless user experience across all physical and digital touchpoints – drive convergence of digital commerce, mobility, F&B, retail, and services.
• Collaborate with UX/UI, technology, and business teams to design and optimize customer journeys.
• Oversee development and enhancement of digital products, platforms, and APIs, ensuring scalability and security

d. Rewards & Loyalty Programs

• Conceptualize, launch, and manage airport-wide loyalty and rewards platforms, partnerships, and campaigns.
• Leverage data to create personalized offers, enhance repeat usage, and drive revenue.
• Explore co-branded opportunities with airlines, retailers, mobility, and hospitality partners.
• Experience in the payment industry /Fintech is an added advantage
• Liaise effectively with CXOs, business leaders, government stakeholders, and external vendors.

e. Stakeholder Management

• Act as a change agent, building buy-in across levels for digitalfirst initiatives.
• Represent digital strategy in internal reviews, business cases, and board presentations.

Job Specification

Education qualification and pre-requisites

• MBA / Post Graduation
• 12–18 years of experience in digital strategy, product ownership, omnichannel commerce, or loyalty/rewards programs.
• Experience in managing large-scale digital transformation or platform programs.
• Exposure to airports, retail, hospitality, or digital commerce ecosystems preferred.
• Strong understanding of digital product lifecycle, agile delivery, and customer experience principles.
• Proven expertise in program management and stakeholder engagement.
• Deep understanding of digital product management and omnichannel ecosystems.
• Strong commercial acumen and data-driven decision-making.
• Excellent communication, leadership, and cross-functional collaboration skills.
• Passion for innovation, customer-centricity, and digital-first thinking.