167 Stakeholder Management jobs in Mumbai

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Position
: Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Company Description

Credefine envisions fostering transparency in real estate transactions and empowering businesses through comprehensive services. We strive to provide an environment where advanced analytics offer valuable insights, enabling strategic decisions. Our mission is to revolutionize the commercial real estate industry by combining cutting-edge technology with user-friendly features, ensuring a seamless experience for customers investing in or leasing properties.

Role Description

This is a full-time on-site role for a Customer Relationship Management (CRM) Manager located in Mumbai. The CRM Manager will be responsible for overseeing the implementation and effectiveness of CRM strategies. Daily tasks include analyzing customer data, developing and executing sales strategies, managing market segmentation, and leading various projects to enhance customer relationships. The CRM Manager will also ensure effective communication between the sales team and customers to maximize satisfaction and loyalty.

Qualifications

• Analytical Skills for interpreting customer data and market trends
• Strong Communication skills to effectively liaise with clients and internal teams
• Proficiency in Sales and Market Segmentation strategies
• Project Management skills to lead and execute CRM projects
• Experience in the real estate industry is a plus
• Ability to work independently and as part of a team
• Bachelor's degree in Business, Marketing, or related field

Experience
: 1+ years

Salary
: Confidential (based on experience)

Shift
: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type
: Office (Mumbai)

Placement Type
: Full time Permanent Position

(*Note: This is a requirement for one of Uplers' client- Ketto)

Required skills:
Deluge Scripting, ERP/CRM, JavaScript OR HTML OR CSS, Zoho CRM OR Zoho api

About the Role

Seeking a motivated Zoho Developer with 1–2 years of hands-on experience in customizing and developing Zoho applications. The ideal candidate will be responsible for designing, implementing, and maintaining Zoho CRM and other Zoho suite applications to streamline our business processes.

Key Responsibilities

• Customize and configure Zoho CRM modules, layouts, fields, workflows, and blueprints.
• Develop and maintain Deluge scripts for automation, business logic, and integrations.
• Create custom modules, functions, and widgets to extend Zoho capabilities.
• Integrate Zoho CRM with other Zoho apps (Books, Inventory, Creator, Projects, Desk) and third-party systems using APIs.
• Build and optimize reports and dashboards for business insights.
• Ensure data quality, security, and compliance within Zoho applications.
• Provide ongoing support, troubleshooting, and enhancements based on user feedback.
• Collaborate with cross-functional teams (Sales, Operations, Finance, IT) to translate business needs into Zoho solutions.
• Stay updated with Zoho product updates and best practices.

Requirements

• 1–2 years of experience working with Zoho CRM and Zoho One applications.
• Strong knowledge of Deluge scripting.
• Hands-on experience in setting up Blueprints, Workflows, and Custom Functions.
• Experience with Zoho Creator app development is a plus.
• Understanding of Zoho APIs and integration with external applications.
• Familiarity with Zoho Books, Inventory, Projects, and Desk preferred.
• Ability to analyze business processes and propose Zoho-based automation.
• Good communication and problem-solving skills.
• Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
• Experience with JavaScript/HTML/CSS for Zoho widgets.
• Prior experience in ERP/CRM implementations.
• Knowledge of SQL and REST APIs.

How to apply for this opportunity?

• Step 1: Click On Apply And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview

Company Description

PQSmitra LLP is a leading Business Management Consultancy with over 25 years of experience and a proven track record of serving 4500+ clients across India and overseas. We provide sustainable, performance-driven solutions built on a Simple & Practical Approach, ensuring easy implementation and measurable results. Our services include ISO Consultancy, ESG & Sustainability Reporting, Customer-Specific Compliance, Performance Improvement, and Business Promotion Services. Recognized by Silicon India Magazine as one of the Top 10 Promising ISO Consultants, PQSmitra empowers organizations to meet global standards and grow with confidence and clarity.

Role Description

This is a full-time, on-site role for a Customer Relationship Management Specialist located in Borivali. The CRM Specialist will be responsible for managing customer relationships, ensuring client satisfaction, and supporting sales initiatives. Daily tasks will involve maintaining CRM systems, analyzing customer data, and working closely with the sales and project management teams. The role requires excellent communication skills, strong analytical abilities, and the capability to manage multiple projects simultaneously.

Qualifications

• Proficiency in Customer Relationship Management (CRM)
• Strong Analytical Skills
• Effective Communication skills
• Experience in Sales
• Project Management capabilities
• Ability to work on-site in Borivali
• Relevant experience in a similar role is beneficial
• Bachelor's degree in Business, Marketing, or a related field

We're Hiring – Customer Service Executive

Location:
Navi Mumbai

Salary Range

0-6 Months
-14.K (In hand)

1 & above years Exp
Upto 3 CTC

What you'll do:

Handle calls, emails & chats to assist customers

Resolve queries & complaints professionally

Share product/service information clearly

Ensure excellent customer satisfaction

What we're looking for:

Strong communication skills

Customer-focused & problem-solving mindset

Basic computer knowledge

Experience in customer service is a plus

Company Description

GroupL is a comprehensive facility management and manpower solution provider operating on a pan-India basis. We offer services including property and asset management, repair and maintenance, security management and training, housekeeping, sanitization, specialized cleaning, and HR services such as payroll outsourcing and recruitment. Our focus is on providing well-trained personnel for various roles to ensure top-notch service quality across industries.

Role Description

This is a full-time on-site role as a Customer Relationship Management Executive located in Mumbai. The role involves day-to-day tasks such as managing customer relationships, ensuring customer retention, enhancing customer experience, driving sales, and effective communication with clients.

Qualifications

• Analytical Skills and Sales proficiency
• Customer Retention and Customer Experience abilities
• Strong Communication skills
• Experience in customer relationship management
• Ability to work effectively in a fast-paced environment
• Bachelor's degree in Business Administration or related field

#CRM #Inbound #CSE #Customer satisfaction #cusotmer care #customer handling #Navi Mumbai

Designation
: -
Customer Relationship Manager / Voice process

• Role
  : -
  Handling inbound calls (Customer Service)

Industry Type:
Banking

Department:
Customer Success, Service & Operations

Employment Type:
Full Time, Permanent

• Role Category:
  Customer Success, Service & Operations - Other

• Shift Timing:
  -
  Male: 7:00 AM TO 12:30 PM + (Night Shifts) any 9.30 hrs shift & Female: 7:00 AM TO 8:30 PM any 9.30 hrs.

• Week-Off
  : -
  5 Days working , 2 days rotational off

• Job Description

:
-

1. Identifying, Handling and resolving customer queries and concerns while maintaining expected quality as per our client

2. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs.

3. Understanding multiple products and processes.

4. Influencing customers to buy or retain product or service by following a prepared script to give product reference information.

5. Role & Responsibilities
   : -

6. Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call accordance with IL standards.

7. Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.

8. Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency.

9. Ability to understand and handle irate customers

10. Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications.

11. Ability to achieve stretched targets and able to manage the organization standards.

12. Maintain Superior quality service by following organization standards

13. Skills Require: -

14. Graduate Mandatory

15. Good Communication in English

16. Age: 20-30

17. Open for voice process

Role Description

This is a full-time role for a Client Relationship Manager. The Client Relationship Manager will be responsible for managing and nurturing client relationships, ensuring clients are satisfied with the services provided, and addressing any concerns or issues. Daily tasks include regular communication with clients, understanding their needs, and working closely with internal teams to deliver solutions. Additionally, the role involves tracking client interactions, maintaining accurate records, and identifying opportunities for account growth and retention.

Qualifications

• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency in customer relationship management (CRM) software
• Experience in account management or client services
• Good organizational and time management skills
• 0 - 1 years of Experience in the relevant industry is a plus
• Bachelor's degree in Business Administration, Marketing, or related field