112 Stakeholder Management jobs in Mumbai

Position: Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Hii ,

This is Sejal Here from Sakash group.

Urgently looking for a CRM for the Insurance Company.

Company Name :- ICICI Lombard

Designation :- Customer Relationship Manager

Location :- Vashi (Navi Mumbai)

Timing / Working Day :- Monday to Friday (Rotational Week off)

8.00am to 8.00pm (Any 9 Hours for the Female )

8.00am to 12.00am (Any 9 Hours for the Male )

Responsibility :-

1. Identifying, Handling and resolving customer queries received ovr incoming calls assigned to him/her through dialer

2. Documenting / Recording transactions and the necessary follow-up requests of the customer in system

3. Provide relevant information to customer to close the call with high customer satisfaction and update the system accordingly

4. Provide external customer, quality & mid leadership team with clear explanation of the action taken

5. Manage all performance parameters such as first call resolution, Customer satisfaction, AHT etc. as per set standards

If You Interested Share me your Resume on /

Position: Customer Relationship Executive (CRE)

Location: Bandra (West), Mumbai

Experience: 35 years in customer service, healthcare, hospitality, or wellness industry

Salary: Competitive and based on experience

Joining: Immediate Joiner Preferred

Role Overview: We are looking for a dynamic and compassionate Customer Relationship Manager to serve as the key liaison between our patients and the clinic. The CRM will ensure a smooth, welcoming experience for every client, while also supporting business growth through proactive communication, relationship management, and service excellence.

Key Responsibilities:

• Client Interaction & Relationship Building: Act as the first point of contact for patients post-consultation, ensuring satisfaction and personalized follow-up.
• Follow-ups & Feedback: Conduct regular follow-up calls/messages with patients for feedback, appointment reminders, and service satisfaction.
• Treatment Package Conversions & Renewals: Explain treatment packages, handle objections, and encourage renewals based on progress and clinical advice.
• Sell Wellness Packages: Proactively identify potential clients and promote tailored wellness packages that align with their health goals and concerns.
• Lead Management: Respond to new enquiries (calls, walk-ins, website leads), maintain CRM records, and convert leads into consultations.
• Support Sales & Marketing: Coordinate with the front desk, physiotherapists, and doctors to promote services, offers, and events to clients.
• Database & Record Maintenance: Maintain accurate, up-to-date records of patient interactions, preferences, and service history using clinic software.
• Customer Service Resolution: Handle queries, complaints, and minor issues with empathy and professionalism, ensuring a seamless experience.

Join Our Team as a Customer Relationship Management Executive

We are looking for a dynamic and results-driven individual to build and nurture long-term client relationships while providing top-notch customer service. If you have a passion for client engagement and are eager to grow with an innovative company, this opportunity is for you!

What You'll Do:

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
• Product & Service Updates: Provide regular updates to clients on new products and services.
• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
• Track Customer Trends: Monitor customer data and trends to continuously enhance service.
• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

What We’re Looking For:

• Languages: Fluent in Hindi and English with strong communication skills.
• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
• Experience: At least 2 years of experience in customer relationship management.
• Gender Preference: Female candidates preferred (diversity-driven team).

Why Join Us?

• Valued Contributions: Be part of a dynamic team where your skills will be appreciated.
• Growth Opportunities: Enjoy professional growth with opportunities for advancement.
• Innovative Work Environment: Work in a collaborative and innovative environment.

• Build & Maintain Relationships: Cultivate long-term client relationships to drive loyalty and satisfaction.
• Customer Inquiries & Issue Resolution: Respond promptly to customer inquiries and resolve issues with a customer-first mindset.
• Professional Communication: Maintain polite, professional communication, ensuring every conversation leaves a positive impact.
• Collaborate with Sales Team: Work closely with the sales team to ensure customer needs are fully met.
• Product & Service Updates: Provide regular updates to clients on new products and services.
• Analyze Feedback: Collect and analyze customer feedback to identify areas for improvement and provide valuable insights.
• Track Customer Trends: Monitor customer data and trends to continuously enhance service.
• Problem-Solving: Use interpersonal and problem-solving skills to improve customer experiences.

• Languages: Fluent in Hindi and English with strong communication skills.
• Technical Skills: Proficient in MS Office (Word, Excel) and Google Sheets.
• Experience: At least 2 years of experience in customer relationship management.
• Gender Preference: Female candidates preferred (diversity-driven team).

4th April 20205

Housiey is seeking a dynamic and customer-centric CRM Executive to enhance client relationships and ensure a seamless post-sales experience. The ideal candidate will be responsible for managing customer interactions, coordinating site visits, and fostering long-term relationships to drive customer satisfaction and referrals.

Key Responsibilities:

Maintain and manage booking data with accuracy and efficiency.

Engage with clients through professional communication, congratulating them on their property bookings.

Coordinate and schedule site visits, ensuring a seamless and personalized experience.

Facilitate client visits by providing welcome kits/hampers and addressing their queries.

Cultivate strong client relationships by offering consistent post-sales support.

Solicit referrals from satisfied clients to generate new business opportunities.

Ensure timely resolution of client concerns by liaising with internal teams.

Job Description

Candidate Profile required

Years of Experience

Minimum two years in CRM

Compensation

Salary: As per industry standards + incentives. Benefits – Travel Allowance

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.