145 State Bank Of India jobs in Kolkata
Remote Senior Banking Operations Manager
Posted 12 days ago
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Job Description
Responsibilities:
- Oversee the day-to-day operations of multiple banking departments, including account opening, transaction processing, customer service, and compliance.
- Develop and implement operational strategies to enhance efficiency, reduce costs, and improve service quality.
- Ensure strict adherence to all relevant banking regulations, compliance policies, and internal controls.
- Manage and mentor a team of remote operational staff, fostering a high-performance culture and professional development.
- Identify operational risks and develop proactive measures to mitigate them.
- Implement and monitor key performance indicators (KPIs) to track operational effectiveness and identify areas for improvement.
- Drive continuous improvement initiatives by analyzing workflows and implementing best practices.
- Collaborate with IT and other departments to ensure the seamless integration and performance of banking systems.
- Oversee the onboarding and training of new remote employees, ensuring they are equipped for success.
- Manage vendor relationships and service level agreements where applicable.
- Prepare regular reports on operational performance, regulatory compliance, and team productivity for senior management.
- Stay abreast of industry trends, technological advancements, and regulatory changes affecting banking operations.
- Develop and maintain operational procedures and documentation.
- Lead special projects related to operational enhancements, system upgrades, or new product implementations.
- Ensure the security of customer data and assets in compliance with all relevant policies.
- Act as a point of escalation for complex operational issues and customer inquiries.
- Conduct performance reviews and provide constructive feedback to team members.
- Champion a customer-centric approach throughout all operational activities.
- Optimize resource allocation and workload distribution within the remote team.
- Contribute to the strategic planning and decision-making processes of the operations division.
- Bachelor's degree in Finance, Business Administration, Economics, or a related field. An MBA or relevant professional certifications (e.g., CFA, CPA) are highly desirable.
- A minimum of 8 years of progressive experience in banking operations, with at least 3 years in a management or supervisory role.
- Proven expertise in overseeing complex banking processes and ensuring regulatory compliance (e.g., KYC, AML).
- Strong understanding of financial markets, banking products, and operational risks.
- Demonstrated ability to lead and motivate remote teams effectively.
- Excellent analytical, problem-solving, and decision-making skills.
- Proficiency in banking software and CRM systems.
- Exceptional communication, interpersonal, and stakeholder management skills.
- Ability to develop and implement strategic operational improvements.
- Strong understanding of project management principles.
- Self-motivated and highly organized, with the ability to manage multiple priorities in a remote setting.
- A commitment to upholding the highest ethical standards and integrity.
Senior Risk Manager - Financial Services
Posted 13 days ago
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Job Description
Key Responsibilities:
- Develop, implement, and maintain the company's enterprise-wide risk management framework.
- Conduct regular risk assessments and identify potential risks and vulnerabilities across different business units.
- Design and execute risk mitigation strategies and action plans.
- Monitor and analyze key risk indicators (KRIs) and provide timely reports to senior management.
- Ensure compliance with all relevant regulatory requirements and industry best practices.
- Develop and deliver risk management training programs to employees.
- Manage relationships with internal and external auditors and regulatory bodies.
- Contribute to the development of business continuity and disaster recovery plans.
- Analyze financial data and market trends to identify emerging risks.
- Prepare comprehensive risk reports and present findings and recommendations to the Risk Committee.
- Promote a strong risk management culture throughout the organization.
Qualifications:
- Master's degree in Finance, Economics, Risk Management, or a related field.
- Minimum of 6-8 years of experience in risk management within the financial services industry.
- Strong understanding of various risk types (credit, market, operational, liquidity, compliance).
- Proven experience in developing and implementing risk management frameworks and policies.
- Excellent analytical, problem-solving, and quantitative skills.
- Proficiency in risk modeling and assessment tools.
- Knowledge of relevant regulatory frameworks (e.g., RBI guidelines).
- Strong communication, presentation, and interpersonal skills.
- Ability to work effectively in a hybrid work model, balancing remote and in-office duties.
- Professional certifications such as FRM or PRM are a plus.
This is an excellent opportunity for a skilled risk professional to contribute significantly to the stability and growth of a leading financial institution in Kolkata .
Telesales/relationship Executive (Financial Services)
Posted today
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Job Description
**Job Location**:Trinity Towers, AJC Bose Road, Kolkata - 700 020
**Salary**: Upto 3,30,000
**Services**:Stock Broking, Mutual Funds, Loans, Insurance & Bonds
**About Us**:
Ashika Stock Services Ltd., with over 31 years of industry expertise and trust, is a SEBI-registered stockbroker and a member of all Indian exchanges—NSE, BSE, MCX, NCDEX, and MSEI. We are also a registered depository participant with CDSL and NSDL, a SEBI-recognised Research Analyst, and an AMFI-certified mutual fund distributor. Headquartered in Kolkata with a strong presence in Mumbai, our team of nearly 300 professionals is committed to delivering client-focused financial solutions. Our digital platform, _**Dhanush**_, is designed to simplify and enrich investment experiences, helping clients manage and grow their wealth with ease.
**Role Brief**:
We are seeking a motivated and results-driven **Relationship** **Executive** to join our sales team for **Dhanush**, our investment and trading platform. In this role, you will be responsible for engaging with newly registered IFAs to drive sales and existing clients to support initial trading activity, and promote appropriate financial products. The role demands strong communication skills, a consultative sales approach, and the ability to drive revenue by nurturing client relationships and cross-selling relevant financial offerings. This is an excellent opportunity for someone keen to grow in the financial services sector through hands-on sales experience.
**Role Responsibilities**:
- Conduct outbound calls to newly registered and existing Dhanush clients to drive initial trading activity.
- Clearly explain the benefits, features, and usage of Dhanush’s trading and investment platform.
- Guide clients through their **first trade execution** and provide assistance with platform navigation if needed.
- Build strong rapport with inactive or underutilised accounts to **nurture relationships** and increase platform usage.
- Identify client needs and **proactively cross-sell suitable financial products** to drive revenue.
- Maintain detailed and accurate logs of all client interactions, follow-ups, and account activity in CRM tools.
- Coordinate with internal teams (product, compliance, operations) to ensure smooth service delivery and timely resolution of client concerns.
**-**Consistently meet or exceed targets related to **revenue generation.**
**Eligibility Criteria**:
- Bachelor’s or Master’s degree completed in Business, Finance, Marketing, or a related field
- Minimum 2 years of experience in sales within the f**inancial services industry**
- Strong verbal and written communication skills in English and Hindi/Bengali
- Confident, persuasive, and customer-oriented approach.
- Knowledge of financial services or an interest in the investment space
Pay: ₹12,000.00 - ₹25,000.00 per month
**Benefits**:
- Paid sick time
- Paid time off
- Provident Fund
Application Question(s):
- Are you comfortable working in an onsite role near Minto Park in Kolkata?
- What is your Current CTC?
- How long is your notice Period?
- Do you have work experience in various financial services offerings?
Work Location: In person
Tax Manager 1, Financial Services/ Asset Management
Posted today
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Provide detailed review and analysis of complex Private Equity, Hedge Fund and/or FoF partnership tax returns
Serve as a Career Advisor by training, developing, mentoring and/or or coaching to one or more employees, which will include providing honest and timely performance feedback
Work on multiple complex issues and communicate in a non-technical manner to facilitate communication between the client and the service team, all while managing the risk for both the client and the firm
Serve as the Tax client service coordinator for appropriate clients
Advise clients on a full spectrum of RSM’s tax services, including planning, research, compliance, and general mergers and acquisitions activities
Reviewing research findings and ensure conclusions are consistent with firm policies and professional standards
Assist with new business development, extended services and tax issue recognition for existing clients
Manage client needs in conjunction with cross-functional engagement teams across the tax practice (e.g. state & local tax, international tax, tax technology, tax mergers & acquisitions, etc.)
Remain up-to-date on current tax practices and changes in tax law
Required Qualifications:
Master’s Degree in Commerce, Accounting or related field
7+ years of experience in business taxation working for a Big 4 or a large national, regional or local accounting firm; or equivalent in industry or with a law firm
Active CPA, CA, EA.
Prior tax compliance & consulting experience serving Asset Management clients
Working knowledge of tax code and technical aspects of tax preparation and compliance
Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements
Proven track record managing client engagements from start-to-end
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
Tax Supervisor 1, Financial Services - Hedge Funds
Posted today
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Provide detail review and analysis of complex Hedge Fund partnership tax returns
Work on multiple complex issues while communicating in a non-technical matter to facilitate communication between the client and the service team, all while managing risk for both the client and the firm.
Interact directly with clients handling questions, planning, concerns, etc.
Develop, motivate, and train staff level and intern team members.
Performing, documenting, and summarizing research and conclusions regarding specific tax issues.
Remain up to date on current tax practices and changes in tax law.
Required Qualifications:
Master’s degree in commerce, Accounting or related field.
4 - 5 years of experience in business taxation working for a Big 4 or a large national, regional or local accounting firm; or equivalent in industry or with a law firm.
Must be eligible to sit for the CPA exam, CA, EA or a licensed JD.
Prior tax compliance & consulting experience serving Asset Management clients.
Working knowledge of tax code and technical aspects of tax preparation and compliance.
Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements.
Preferred Qualifications :
Strong technical skills in accounting and tax preparation for the investment funds industry.
Experience dealing with international tax forms and U.S. state and local tax
Enrolled Agent.
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
Tax Manager 1, Financial Services - Hedge Fund
Posted today
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Provide detailed review and analysis of complex Hedge Fund and/or FoF partnership tax returns
Serve as a Career Advisor by training, developing, mentoring and/or or coaching to one or more employees, which will include providing honest and timely performance feedback
Work on multiple complex issues and communicate in a non-technical manner to facilitate communication between the client and the service team, all while managing the risk for both the client and the firm
Serve as the Tax client service coordinator for appropriate clients
Advise clients on a full spectrum of RSM’s tax services, including planning, research, compliance, and general mergers and acquisitions activities
Reviewing research findings and ensure conclusions are consistent with firm policies and professional standards
Assist with new business development, extended services and tax issue recognition for existing clients
Manage client needs in conjunction with cross-functional engagement teams across the tax practice (e.g. state & local tax, international tax, tax technology, tax mergers & acquisitions, etc.)
Remain up-to-date on current tax practices and changes in tax law
Required Qualifications:
Master’s Degree in Commerce, Accounting or related field
7+ years of experience in business taxation working for a Big 4 or a large national, regional or local accounting firm; or equivalent in industry or with a law firm
Active CPA, CA, EA.
Prior tax compliance & consulting experience serving Asset Management clients
Working knowledge of tax code and technical aspects of tax preparation and compliance
Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements
Proven track record managing client engagements from start-to-end
Preferred Qualifications:
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
Tax Manager 1, Financial Services/ Asset Management
Posted today
Job Viewed
Job Description
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsibilities:
Provide detailed review and analysis of complex Private Equity, Hedge Fund and/or FoF partnership tax returns
Serve as a Career Advisor by training, developing, mentoring and/or or coaching to one or more employees, which will include providing honest and timely performance feedback
Work on multiple complex issues and communicate in a non-technical manner to facilitate communication between the client and the service team, all while managing the risk for both the client and the firm
Serve as the Tax client service coordinator for appropriate clients
Advise clients on a full spectrum of RSM’s tax services, including planning, research, compliance, and general mergers and acquisitions activities
Reviewing research findings and ensure conclusions are consistent with firm policies and professional standards
Assist with new business development, extended services and tax issue recognition for existing clients
Manage client needs in conjunction with cross-functional engagement teams across the tax practice (e.g. state & local tax, international tax, tax technology, tax mergers & acquisitions, etc.)
Remain up-to-date on current tax practices and changes in tax law
Required Qualifications:
Master’s Degree in Commerce, Accounting or related field
7+ years of experience in business taxation working for a Big 4 or a large national, regional or local accounting firm; or equivalent in industry or with a law firm
Active CPA, CA, EA.
Prior tax compliance & consulting experience serving Asset Management clients
Working knowledge of tax code and technical aspects of tax preparation and compliance
Ability to work closely with clients to answer questions or to collect necessary information for tax service requirements
Proven track record managing client engagements from start-to-end
You want your next step to be the right one. You’ve worked hard to get where you are today. And now you’re ready to use your unique skills, talents and personality to achieve great things. RSM is a place where you are valued as an individual, mentored as a future leader, and recognized for your accomplishments and potential. Working directly with clients, key decision makers and business owners across various industries and geographies, you’ll move quickly along the learning curve and our clients will benefit from your fresh perspective.
Experience RSM. Experience the power of being understood.
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Customer Service
Posted today
Job Viewed
Job Description
Graduate in any discipline
- Identify target areas for prospective business
- Pre-screen customer segments as per the organization norms
- Ensure the number of log in along with disbursement
- Ensure high customer satisfaction level by proactively understanding customer needs and cross
- sell multiple products as per the requirements
- Execute sales promotion activities to build customer interest in the TCFSL brand
- Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
- Ensure vendor empanelment and develop relationships with new vendors.
- Develop strong distribution channels
- Ensure compliance to all Audit / RBI regulations.
Customer Service Representative
Posted 8 days ago
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Job Description
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
**Essential Functions/Core Responsibilities**
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
**Candidate Profile**
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
**Career Framework Role**
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
**- Ability to effectively communicate, both written and verbally**
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Kolkata - Millenium City, Tower II, 6th
Language Requirements:
Time Type:
Full time
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