114 State Bank Of India jobs in Kolkata
Senior Banking Operations Analyst
Posted 1 day ago
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Job Description
Key Responsibilities:
- Analyze and optimize daily banking operations, including account processing, transaction management, and payment systems.
- Develop and implement process improvements to enhance efficiency, accuracy, and customer satisfaction.
- Monitor operational performance, identify trends, and report on key metrics to senior management.
- Troubleshoot and resolve complex operational issues, collaborating with IT, compliance, and other departments.
- Ensure adherence to all banking regulations, internal policies, and procedures.
- Participate in the testing and implementation of new banking systems and software.
- Develop and maintain process documentation, standard operating procedures (SOPs), and training materials.
- Conduct risk assessments of operational processes and implement mitigation strategies.
- Provide training and support to junior team members.
- Contribute to strategic projects aimed at enhancing operational resilience and digital transformation.
- Stay updated on industry best practices and emerging trends in banking operations.
- Engage with stakeholders to understand their needs and ensure operational alignment.
Qualifications:
- Bachelor's degree in Finance, Economics, Business Administration, or a related field.
- Minimum of 5 years of experience in banking operations, financial services operations, or a related analytical role.
- Strong understanding of banking products, services, and regulatory frameworks.
- Proven experience in process analysis, improvement, and documentation.
- Proficiency in data analysis tools (e.g., Excel, SQL) and operational management software.
- Excellent problem-solving, analytical, and critical thinking skills.
- Strong communication and interpersonal skills, with the ability to work effectively in a hybrid team environment.
- Detail-oriented with a commitment to accuracy and compliance.
- Experience in **Kolkata, West Bengal**'s financial sector is an advantage.
This is an exceptional opportunity for an experienced professional to contribute to a prominent financial institution and advance their career in **Kolkata, West Bengal**.
SAP Financial Services Expert
Posted today
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Job Description
We are seeking a highly skilled SAP Financial Services expert to lead our In-House Cash implementations. As a key member of our team, you will design and implement solutions for Payments on Behalf Of and Collections on Behalf Of using In-House Cash.
Key Responsibilities- Lead the implementation of SAP FSCM In-House Cash solutions.
- Design and develop technical solutions for complex financial services scenarios.
- Collaborate with finance teams, business stakeholders, and IT professionals to ensure effective integration and process optimization.
- Communicate technical solutions clearly to non-technical audiences.
- Deliver high-quality results within tight deadlines.
- Strong interpersonal and communication skills.
- Ability to build relationships across cross-functional and global teams.
- Solution-oriented mindset with problem-solving skills.
- Flexible and results-driven professional.
Trainer - Banking & Financial Services
Posted 1 day ago
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Company Description
Talent Skillsvarsity is a Skills and Education company specializing in financial markets domain. It is a SEBI SMART organization and works closely with Students, Universities, Governments, Regulatory bodies, Stock Exchanges, Corporates and other global agencies. Founded by experts from the BFSI industry, we bring skills in sourcing, skilling and helping early employees to transit to a workplace. And also help corporates upskill and reskill employees.
Check us more at :
Role Description
We are looking for dynamic and committed Financial Literacy Trainers to deliver engaging and impactful financial education sessions under BFSI (Banking, Financial Services, and Insurance) skill development initiatives. The trainer will be responsible for conducting financial awareness sessions, guiding participants on essential financial concepts, and improving their understanding of basic banking, savings, investments, credit, insurance, and digital finance.
This is a project specific position and part time, remote to be based in Uttarakhand. The position is ideal for freelance trainers, trainers looking for short term assignments and for candidates willing to travel within the state.
Key Responsibilities:
- Deliver financial literacy training sessions to target groups including youth, women, rural populations, SHGs, and unbanked segments as per project curriculum.
- Train participants on:
- Basics of Banking & Financial Services
- Savings, Budgeting, and Financial Planning
- Insurance and Risk Protection
- Credit & Debt Management
- Government Financial Schemes (e.g., PMJDY, PMJJBY, PMSBY)
- Digital Banking, UPI, Mobile Wallets, and Cyber Security
- Ensure training delivery meets project quality standards, timelines, and outcomes.
- Maintain session attendance, feedback, and training records as per reporting requirements.
- Motivate and encourage learners to adopt formal financial practices and access financial services.
- Liaise with local stakeholders including banks, SHGs, panchayats, and community leaders for mobilization and outreach.
Candidate Profile:
- Education:
- Graduate in any discipline (preferably in Commerce, Economics, Social Work). Certification in Financial Literacy, BFSI, or NISM/NABARD modules is desirable.
- Experience:
- 1–5 years in training or community outreach roles, preferably in financial inclusion, SHG training, or BFSI skill projects.
- Skills Required:
- Good communication skills in local/regional language
- Basic understanding of BFSI products and services
- Ability to connect with grassroots-level participants
- Familiarity with digital financial tools and mobile banking
- Documentation and basic reporting skills
Other Requirements:
- Willingness to travel to project locations and conduct field sessions.
- Prior experience with NSDC/CSR/State Govt. skill projects preferred.
- Retired Bankers, Practising CA’s, Teachers, etc are encouraged to apply
Remuneration:
Based on experience, location, and project norms.
Interested candidates may fill in the following application form.
Faculty Application Form -
Senior Management Consultant - Financial Services
Posted 13 days ago
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Job Description
Responsibilities:
- Lead and manage consulting engagements for clients within the financial services industry.
- Conduct comprehensive analysis of client operations, markets, and competitive landscapes.
- Develop strategic recommendations for business growth, operational efficiency, and digital transformation.
- Advise clients on regulatory compliance, risk management, and governance frameworks.
- Drive innovation and implement solutions to enhance customer experience.
- Manage project teams, ensuring timely and high-quality delivery of consulting services.
- Develop compelling business cases and financial models to support strategic initiatives.
- Build and maintain strong, trusted relationships with senior client stakeholders.
- Contribute to business development activities, including proposal generation and client acquisition.
- Mentor and develop junior consultants within the firm.
- MBA or Master's degree in Finance, Business Administration, or a related field.
- Minimum of 8 years of experience in management consulting or in a senior strategy/operations role within the financial services sector.
- Deep understanding of banking, insurance, or capital markets operations and strategy.
- Proven ability to lead complex projects and deliver measurable results.
- Exceptional analytical, strategic thinking, and problem-solving capabilities.
- Outstanding communication, presentation, and interpersonal skills.
- Experience with financial modeling, business process re-engineering, and change management.
- Ability to work collaboratively and effectively in a team environment.
- Strong understanding of financial regulations and compliance requirements.
Lead Recruitment Consultant - Financial Services
Posted 14 days ago
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Job Description
Responsibilities:
- Lead and manage a team of recruitment consultants focused on the financial services sector.
- Develop and execute recruitment strategies to meet client needs and business objectives.
- Manage key client accounts, fostering long-term partnerships.
- Oversee the full recruitment cycle, ensuring quality and efficiency.
- Conduct executive search and high-level candidate engagement.
- Drive business development efforts within the financial services domain.
- Provide mentorship and training to team members.
- Achieve and exceed team-based revenue targets and KPIs.
- Master's degree in Business Administration, Finance, or a related discipline.
- Minimum of 7 years of progressive experience in recruitment, with a significant focus on financial services.
- Demonstrated experience in managing and leading a recruitment team.
- In-depth knowledge of the financial services industry and its talent market.
- Exceptional client relationship management and business development skills.
- Strong negotiation, communication, and presentation abilities.
- Proven ability to attract, develop, and retain top recruitment talent.
Customer Service
Posted today
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Job Description
Verbal and written communication in English is a must.
Background can be from any customer service industry, as long as the candidates themselves have traveled extensively or are very passionate about travel, like watching vlogs, keep updates with different destinations, create their own itineraries, or plan a trip themselves.
Key Responsibilities:
1. Customer Interaction & Support - Handle customer inquiries via phone, email, and chat in a professional manner. - Provide detailed information on travel destinations, tour packages, itineraries, pricing, and policies. - Assist customers in selecting suitable travel options based on their preferences and budget.
2. Booking & Reservation Management - Process bookings, cancellations, modifications, and special requests efficiently. - Coordinate with airlines, hotels, transport providers, and other vendors to confirm reservations. - Ensure all bookings are accurate and documented in the company's system.
3. Issue Resolution - Address customer concerns, complaints, and feedback promptly and professionally. - Provide quick solutions to resolve issues related to bookings, travel arrangements, or services. - Escalate unresolved matters to senior management when necessary.
4. Sales & Upselling - Promote travel packages, upgrades, and add-on services to maximize revenue. - Maintain knowledge of current promotions, special offers, and seasonal discounts.
5. Documentation & Reporting - Maintain accurate records of customer interactions, transactions, and complaints. - Prepare daily, weekly, and monthly reports related to customer service activities.
6. Collaboration & Coordination - Work closely with sales, operations, and marketing teams to ensure smooth service delivery. - Coordinate with travel partners for itinerary changes, availability, and service quality.
Qualifications & Skills: -
Bachelor's degree in Travel & Tourism, Hospitality Management, or related field (preferred).
Prior experience in customer service, preferably in the tourism or travel industry.
Excellent communication skills in English and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Job Type: Full-time
Pay: ₹25, ₹30,000.00 per month
Application Question(s):
- How much would you rate yourself in English communication from 1 - 10?
- What is your Current CTC?
- What is your Expected CTC?
- What is your Notice Period?
Work Location: In person
Customer service
Posted today
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Job Description
Looking for good communication skills candidates for TOP BPOs in Kolkata-
Under graduate fresher/experienced both can apply
Direct walkins
Flexible for shifts
Salary upto 25K CTC
HR Akarshi)
Required Candidate profile
walk-ins only
maximum age limit -35 years
Work from office
Looking for immediate joiners
Good Communication required
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Customer Service Executive
Posted today
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Minimum 12th pass.
Minimum 1 year outbound customer service profile.
Should possess good customer interaction and convincing skills.
Strong communication skills.
place- Kolkata
Salary: Up to 25,000 CTC + Incentives.
Customer Service Representative
Posted today
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Job Description
We are currently looking for a
Customer Service Representative
with a customer-centric mindset and enthusiasm for sales
The role - Taking the wheel at Hertz
CUSTOMER ENGAGEMENT - Build relationships with customers by creating a friendly, welcoming customer experience. Understand their needs and guide them to the perfect rental solution.
SALES ADVISORY - Showcase your sales skills to upsell additional services and maximizing revenue, ensuring customers have everything they need for a smooth journey.
PROBLEM SOLVING - Be the hero in resolving any issues or concerns that the customer might experience through their rental, turning challenges into opportunities to exceed customer expectations.
TEAMWORK - Collaborate with your colleagues to create a positive and vibrant workplace. We're all in this together
VEHICLE ADMINISTRATION - Deliver and collect vehicle in accordance to company's procedures, to ensure rentable standard is met and any additional damage is documented upon return.
Essential Requirements
Your skills - What you'll need for a great journey
- Passion for customer service, with willingness to go the extra mile for customer satisfaction
- Enthusiastic, flexible and positive attitude towards selling
- Proficient in English and Greek. Knowledge of additional foreign languages will be considered as a plus
- Valid Driving license
- Willing to work on a shift rotation basis.
Why Choose Hertz Autohellas?
CUSTOMER-CENTRIC CULTURE - We don't just rent cars, we create memories. As a Customer Service Representative, you'll be at the forefront of providing exceptional service, ensuring our customers embark on their adventures with smiles and satisfaction.
DYNAMIC WORK ENVIRONMENT - Say goodbye to monotony Our office is a hub of energy, where each day brings new challenges and opportunities for growth. You'll be part of a supportive team that values creativity and collaboration.
DRIVE DIVERSITY - At Hertz, we offer a car fleet that covers every taste and need. From sleek hatchbacks to spacious SUVs, our collection is as diverse as our team.
BRAND RECOGNITION - Be part of an international organization with presence in 9 countries, 160 sales points, a fleet of over vehicles and 1.700 employees at the core of its business.
TRAINING - We believe in investing in our team. You'll receive comprehensive on-site and online training to master the art of sales and customer service, ensuring you have all the support needed for a smooth and confident start.
DEVELOPMENT - Be the first candidate to apply and explore career development opportunities our company has to offer.
Join us in making every journey an adventure
Customer Service Representative
Posted today
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Job Description
Responsibilities:
- Respond promptly to customer queries via phone, Video Calls ,email & chat
- Maintain high levels of product knowledge
- Manage customer complaints with empathy & efficiency
- Uphold company values & policies at all times
- Night Shift
Shift allowance
Over time allowance
Health insurance
Employee state insurance
Sales incentives
Annual bonus
Performance bonus
Joining bonus
Referral bonus
Provident fund