35 Support Staff jobs in Kota

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Senior Customer Service Representative will be responsible for providing excellent customer service to clients through various channels, including phone, email, chat, and social media. The Customer Service Executive will handle inquiries, resolve issues, and ensure customer satisfaction. The Customer Service Executive will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Monday - Sunday (Rotational Shifts)

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Monday - Sunday (Rotational Shifts)

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with Minimum 8GB RAM, I5 8th gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

What is your department's deliverables?

Obtaining a high volume of regulatory documentation from suppliers around the world. Supplier Relations Specialists represent the company to these suppliers and must always project a professional corporate image in communications with them. Through effective supplier outreach, Supplier Relations achieves a high resolve rate and builds an engaged supplier network.

Where does the role fit within your organizational structure?

The Supplier Relations Specialist role is part of the Supplier Relations team, which operates within the Data Acquisition Center. These specialists work on obtainments to facilitate completion of requests received from clients. They achieve this by engaging with suppliers and adhering to the contracted due diligence process.

Required soft skills/experience

• Must be fluent in Japanese able to read, write, and speak with certification in JLPT N3 or above.
• Must have experience in customer support using theJapanese language.
• Must possess project management, interpersonal, communication, and organizational skills.
• Ability to multi-task, be detail-oriented, and identify as well as solve problems effectively with minimum supervision.
• Must be able to foster team spirit and work in a team environment.
• Ability to manage multiple situations in a fast-paced environment with flexibility to shift workloads as priorities change.

Desired Skills/experience

• Strong interpersonal communication skills
• Customer service experience preferred

A day in the life: please describe a day in the life for the employee.

Supplier Relations Specialists begin their day by organizing daily workload targets efficiently. They work towards having direct communication with suppliers to collect regulatory documentation and overcome supplier objections or resistance. Additionally, they verify and update contact information in the Compli system. Throughout the day, they collaborate with the supplier relations team to provide necessary support in achieving collective targets. Furthermore, they schedule time to meet with their team and promptly address any issues encountered with suppliers, processes, or systems.

Requirements:

• Strong interpersonal communication with suppliers or clients in a relationship-focused business/department, preferably SaaS
• Proven success developing relationships/partnerships with suppliers or clients, strengthening communication, and identifying business opportunities
• Technical aptitude for conceptual development of system features with user/supplier needs as the driving factor
• Proactive communication with team, cross-functional departments, suppliers, and management
• Excellent time management and ability to prioritize competing tasks and problems
• Creative thinking abilities for anticipating challenges as well as generating solutions
• Must possess strong project management, interpersonal, communication, and organizational skills
• Ability to multi-task, be detail-oriented, and solve problems effectively with some supervision
• Must be able to foster team spirit and work in a team environment
• Background in working with information management and knowledge of Microsoft Office preferable
• Must have good Internet browsing skills to locate manufacturer websites and research manufacturer information
• Must be fluent in Japanese — able to read, write, and speak — with JLPT N3 certification or above
• Must have experience in customer support using the Japanese language
• High school diploma required with 2–5 years of similar work experience; college degree preferred

Lolly.com is a unified Influencer Marketplace that enables brands to maximize their brand presence using creators on Instagram, TikTok, and YouTube. With one of the world's largest databases of creators currently at 70 Million+ profiles, Lolly helps brands scale quickly by harnessing the power of the creator economy. The platform allows brands to create, manage, and optimize influencer marketing campaigns efficiently, eliminating manual tasks and automating workflow.

This is a full-time remote role for a Customer Support Specialist at Lolly.com. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, and offering technical support to users. The role will involve daily interactions with customers to address their needs and inquiries in a professional and timely manner.

• Customer Support and Technical Support skills
• Interpersonal Skills and Analytical Skills
• Demonstrated ability to achieve high levels of customer satisfaction
• Experience in troubleshooting and problem-solving
• Excellent communication and conflict resolution skills
• Attention to detail and ability to work under pressure
• Experience with CRM systems is a plus
• Bachelor's degree in Business Administration, Marketing, or related field

Company Name:-  Vision India Services Pvt. Ltd.

Job Title:-  Call Center Executive- Outbound

Age :-18-35

Experience:-  Fresher

Salary Structure

CTC : - 11,453/- (Rs. 9000/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification: - 12th Pass

Location:- Rajasthan - Jodhpur,Bikaner,Kota,Udaipur,Jaipur,Bharatpur,Ajmer

Job Description:

Job description

We are hiring for MNC Company for Language Interpreter (Customer Support) Role. Permanent Work From Home PAN India

Note :- Excellent English Speaking Skill + Urdu Speaking Skill Is Mandatory For This Role.

Job Description:

This is a full-time remote role for a Language Interpreter. The Language Interpreter will be responsible for providing accurate interpretation in Urdu Language and English Language during telephone and video conversations between individuals of different languages and backgrounds. The Language Interpreter will also be required to listen carefully to speakers' statements to interpret them correctly, ask questions when necessary, and remain neutral and impartial.

1. Responsible for listening and precisely interpreting communication between two different

language speaking persons (Example: English To Urdu / Urdu To English)

2. Adhering to standard operating procedures required for the process and organization

• Job Role:- Language Interpreter
• Domain - Customer Support & Operations
• Location:- Work From Home
• Salary:- 30k In-Hand (Fixed, Non Negotiable)
• Shifts:- First 3 months Night Shift (US &UK), After that rotational including day shift.
• Work days:- 5 days a week
• Week offs:- 2 Rotational week offs

Desired candidate profile:

• Education: 12th, Diploma / Any Graduate
• Experience: Fresher / Experience

Required Skill set:

1. Candidates should be highly proficient in Urdu Speaking & English Speaking

2. Command over Language with good understanding skills is required

3. Excellent Communication skills required

4. Candidate should be a good listener

5. Candidate should be energetic and should have positive approach towards issues handling

6. Candidates should be flexible to work in rotational shifts including night shift (5 days per week & 2

rotational days off)

Interview rounds:-

• HR interview(Telephonic)
• AMCAT Test
• Language Proficiency Test(In English and 2nd Language )
• Client Round (Final Virtual Interview)

CUSTOMER SUPPORT SPECIALIST (CONTRACT)

No. of Position :1

Mode - Contractual

Location - Tele Working or Work from Home

About the Company

We design and market “FieldLogs,” an open Cloud, Mobile and Wearable platform used to digitize a wide set of enterprise technician-driven processes (Aviation, Oil&Gas, Asset Management, etc.). We are an SME based in Paris, France, India (Virtual) and Minneapolis, USA with mostly large international clients.

Our high-tech innovation in modern technologies is what makes us win. We are experiencing rapid growth internationally (USA, Europe & IN). See us at .

To help support our drive customer success and assist our customer base in the best way possible, we are starting to develop a dedicated support team. This position will require someone who is both technical but also able to interact with non-technical users. It is both proactive and reactive in its nature. This position is a hands-on technical role that comes with working with an innovative team and a strong focus on goal achievement.

Your Profile

You enjoy the challenge of being exposed to different situations, company cultures, aviation domains, and technologies you must master quickly. You will leverage your drive, analytical intellect, professional skills to help our customers implement our solutions, and to help us drive our innovations. You show discernment, attention to details, and want to evolve quickly.

Your main responsibilities

• Respond to customer queries in a timely and accurate way, mostly via our dedicated Support platform
• Accurately determine the criticality of customer issues based on customer communication, project progress and other factors
• Understand and enforce customer Service Level Agreements (SLA)
• Report against Customer SLA as necessary
• Enforce a strict governance process for Priority 1 (P1) issues
• Assist with kickstarting a Knowledge Base (KB) to ease Support for most common issues
• Analyze and report product malfunctions to the Development team
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Assist in training junior Customer Support Representatives

Your qualifications

• Bachelor's in information systems, Engineering, Computer Science or similar degree with over 6+ years of experience
• Previous experience as a technical support specialist is a strong plus
• Experience using help desk software and remote support tools
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Exposure to software design and development lifecycles
• An ability to work well under pressure
• Excellent interpersonal and external communication skills with very good level of proficiency in spoken and written English.
• Minimum 1+ years of experience in Python, C++, React, and Node.js would be a plus.
• Minimum 1+ years of experience in Docker, Jenkins, etc. would be an added advantage.

We offer a competitive compensation package depending on your profile. You will have a unique opportunity of being part of a young and fast-growing team where you can make your mark. This may include taking over and growing our service delivery for a marquee customer depending on your experience, skills, and drive. Compensation to be commensurate to your experience.

Trekea is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Trekea are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

About Pictory

At Pictory, we believe everyone should be able to tell their story - visually, easily, and at scale. We have built an AI-powered video platform loved by thousands of customers across Marketing, L&D, and Education. Recognized by Gartner. Featured in Times Square. Profitable. Growing fast.

We are now looking for a Head of Customer Success & Support to lead onboarding, adoption, retention, and expansion, especially for our enterprise customers. You will build a team, architect systems, and ensure customers unlock meaningful value, fast.

What you will do?

• Build strong, trust-based relationships with customers from onboarding to renewal
• Lead enterprise onboarding and training, ensuring rapid time-to-value
• Develop scalable programs for customer education, including webinars, help content, and documentation
• Track and own Net Revenue Retention (NRR) as your core KPI, driving both retention and expansion
• Monitor customer health and proactively identify churn and growth signals
• Deliver proactive support across chat, email, and other channels, driving high CSAT and fast resolution
• Conduct regular business reviews (QBRs/MBRs) to align with enterprise goals
• Collaborate cross-functionally with Sales, Product, and Marketing to close the loop on customer feedback and inform roadmap
• Build and mentor a high-performing global team of CSMs and Support Specialists
• Map and optimize customer journeys to remove friction and increase stickiness
• Implement scalable systems and tools to manage customer engagement, training, and support

What we are looking for?

• 8+ years of experience in Customer Success or Support for a SaaS product, with 3+ years in a leadership role
• Demonstrated success onboarding and growing enterprise accounts
• Skilled in building and scaling CS and support playbooks, systems, and dashboards
• Strong communicator who builds rapport, earns trust, and handles difficult conversations with grace
• Deep understanding of success metrics, especially NRR, activation, CSAT, and adoption
• Strategic thinker who can zoom out but also jump into customer issues when needed
• A plus: familiarity with video tools, AI platforms, or creator ecosystems
• Comfortable working in EST time zone. This is a critical requirement for the role
• Comfortable in being a hustler and doer - Strategy to customer trainings to answering support tickets

Why join us?

• Competitive salary and benefits package
• Opportunity to work with a talented and passionate team
• Flexible remote work environment
• Professional development and growth opportunities
• A chance to make a significant impact in a rapidly growing company

We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.

Job Responsibility:

• Handle international customer calls efficiently and professionally.
• Understand customer needs and provide appropriate solutions.
• Troubleshoot issues and escalate complex problems when necessary.
• Follow call handling protocols and maintain call quality standards.
• Maintain accurate and detailed records of interactions.
• Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.

Salary Budget: 27K – 35K CTC per month + performance-based incentives

Location: Jaipur

Language requirements : Excellent English communication (No grammatical errors or MTI)

No. of Position: 50+

We are currently hiring skilled Mathematics Subject Matter Experts (SMEs) for an exciting project focused on developing high-quality, interactive assessment items aligned with the US curriculum for Grades 3 to 8.

Project Overview

Type of Work:

Authoring AI-generated and SME-created questions, including Number Lines, Coordinate Graphs, and Shading-based items.

Platform:

Learnosity – utilizing pre-set templates (e.g., drag-and-drop, graphing tools, overlays).

Tags Required:

Alignment to standards and accessible alt text.

Quality Expectations:

Adherence to formatting, interactivity, and cognitive rigor (Bloom’s/DOK levels).

Timeline:

Project is expected to conclude by July 2025.

Expected Daily Output:

Approximately 100 questions per day.(10 USMOs)

Incentive:

If 90% of your submissions are approved without requiring rework, you will receive a 25% incentive on top of the base payout.

Training Resource:

Click here to access the training video

Candidate Requirements

Strong understanding of the US Math curriculum (Grades 3–8)

Minimum 2–3 years of experience in US curriculum-based content development

Prior experience in assessment item creation

Familiarity with digital authoring tools (preferred)

Immediate availability to start the project

Next Step: Proof of Concept (POC) Submission

To qualify, candidates must complete a POC task consisting of 1 USMO (approx. 10 questions) within a 1-day turnaround time.

Upon receiving your confirmation and updated resume, we will share access credentials along with detailed training material.

If you are interested and available, please reply to this email with your updated resume at your earliest convenience.

Note: Only candidates with at least 2–3 years of experience in the US curriculum will be considered.

For any questions or clarifications, feel free to reach out.

We look forward to hearing from you soon.