84 Support Staff jobs in Kota

Progress Advisor & Liaison/Learner Success Specialist

About the role:

Job Type: Full-time

Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate

Key Responsibilities

• Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
• Provide personalized support based on each learner’s journey and career aspirations.
• Proactively share program updates, timelines, and key communications to drive learner engagement.
• Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
• Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
• Continuously assess and improve internal processes to enhance the overall learner experience.

Candidate Requirements

• 1–2 years of relevant experience, preferably in customer service (mandatory)
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
• Comfortable working in a fast-paced, deadline-driven environment
• Technologically adept and familiar with digital platforms used in learner support

Cultural Fit

• Passionate about their work and committed to excellence
• Respects others and fosters collaborative relationships
• Has a non-zero-sum mindset and thrives in team environments
• Communicates openly and resolves conflicts transparently
• Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
• Upholds integrity, ethics, and offers unconditional support to peers and learners

Additional Requirements

• Must display professionalism, integrity, and full dedication during assigned work hours
• Responsible for ensuring complete confidentiality and data security

About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.

What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.

Company : Healeo Nutrition

Location : Remote

Work Timings : 9:00 AM – 6:00 PM, Monday to Saturday

Job Overview

Healeo Nutrition is seeking a proactive and detail-oriented Operations & Customer Support Executive to join our dynamic team. The ideal candidate will be responsible for ensuring prompt and professional communication with our customers while supporting internal operations and cross-functional collaboration to enhance overall business efficiency.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, phone, and chat .
• Collaborate with cross-functional teams to streamline workflows and improve operational efficiency.
• Support the implementation and improvement of day-to-day operational processes.
• Assist in special projects and initiatives as assigned by the management.
• Maintain accurate records of customer interactions and follow-ups.
• Proactively identify and escalate issues or trends in customer feedback.

Requirements

• 0–2 years of experience in customer support, operations, or related roles.
• Excellent communication skills in English
• Fluency in Malayalam is mandatory to handle regional customer queries.
• Knowledge of Hindi is preferred.
• Strong organizational and multitasking abilities.
• Basic knowledge of Excel, Google Sheets, and CRM tools is a plus.
• A problem-solving attitude with a focus on customer satisfaction.
• Ability to work independently and collaboratively in a fast-paced environment.

Why Join Healeo Nutrition?

• Be part of a growing health & wellness brand that values innovation and customer care.
• Work with a collaborative team focused on learning and growth.
• Opportunity to contribute to meaningful projects and business operations.

To Apply : Send your resume to ( ) with the subject line “Application for Operations & Customer Support Executive – Healeo Nutrition”.

Progress Advisor & Liaison/Learner Success Specialist

About the role:

Job Type: Full-time

Experience Required: 1–2 years of relevant experience

⌛ Hiring Timeline: Immediate

Key Responsibilities

• Serve as the primary point of contact and mentor for learners enrolled in the PgCTL program, supporting them in achieving their academic and professional goals.
• Provide personalized support based on each learner’s journey and career aspirations.
• Proactively share program updates, timelines, and key communications to drive learner engagement.
• Respond to queries related to academic content, technical issues, interview preparation, and certification processes.
• Collaborate with instructors and internal teams to ensure a cohesive, supportive learning environment.
• Continuously assess and improve internal processes to enhance the overall learner experience.

Candidate Requirements

• 1–2 years of relevant experience, preferably in customer service (mandatory)
• Excellent verbal and written communication skills in English
• Strong interpersonal skills and ability to manage sensitive conversations with empathy and confidence
• Comfortable working in a fast-paced, deadline-driven environment
• Technologically adept and familiar with digital platforms used in learner support

Cultural Fit

• Passionate about their work and committed to excellence
• Respects others and fosters collaborative relationships
• Has a non-zero-sum mindset and thrives in team environments
• Communicates openly and resolves conflicts transparently
• Demonstrates initiative, eagerness to learn, and willingness to step out of their comfort zone
• Upholds integrity, ethics, and offers unconditional support to peers and learners

Additional Requirements

• Must display professionalism, integrity, and full dedication during assigned work hours
• Responsible for ensuring complete confidentiality and data security

About us

Suraasa is a teacher mobility and upskilling platform empowering educators to meet the demands of modern classrooms while creating global career opportunities.

What problem are we solving?

The global education system is at a crossroads: a severe shortage of qualified teachers threatens the future of millions of students. Developed nations like the U.S. and the U.K. face thousands of unfilled teaching positions, while many classrooms globally lack access to skilled educators. This pressing challenge calls for innovative solutions, and Suraasa is at the forefront of the change.

How are we solving it?

With over half a million educators on its platform, Suraasa offers globally recognized courses accredited by renowned institutions and awarding bodies. These programs focus on core teaching competencies, including pedagogy, classroom management, and the use of digital tools. They also equip educators to teach inclusively and to adapt to diverse cultural contexts. This holistic preparation ensures teachers can excel in any educational setting.

Suraasa partners with top schools globally to help them hire ready and qualified teachers from talent-rich regions like India, South Africa, and the Philippines. This approach bridges the gap between teacher supply and demand while enabling teachers to build thriving international careers.

What makes Suraasa a great place to work?

A vision that feels personal

Suraasaʼs mission goes beyond placements—it seeks to elevate teaching into a respected and aspirational profession. By providing educators with tools to succeed and opportunities to grow, Suraasa is not just addressing a crisis but shaping the future of education. Every connection made, every skill taught, and every career advanced brings us closer to a world where every child has access to a qualified teacher.

A financially secure startup with a great runway

We recently raised $6M in funding from the worldʼs top education investors. We donʼt believe in unnecessary cash burn. We focus a lot on maintaining operational profitability and net positive cash flows. We want to build a sustainable, highly scalable business.

Lots and lots of professional growth

Every team memberʼs growth and development is kept at the forefront. We have a young and highly motivated team that has the liberty to execute their ideas, learn new things, and grow in every way.

Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!

What You’ll Do

• Respond to customer inquiries via email, chat, and phone.
• Provide fast and effective solutions to resolve customer issues.
• Maintain detailed records of customer interactions in our CRM system.
• Collaborate with internal teams to ensure a seamless customer experience.
• Identify opportunities to improve processes and enhance customer satisfaction.

What We’re Looking For

• Proven experience in customer service or a similar role.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Empathy and problem-solving skills to handle customer concerns effectively.
• Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.

What We Offer

• Competitive salary and performance bonuses.
• Opportunities for career growth and skill development.
• A supportive and collaborative team environment.
• Flexible working hours (remote options available).

The Opportunity

“As a Customer Support Engineer, you will provide remote technical support to internal and external clients globally for both hosted and on-premise solutions by supporting our diverse product portfolio. You’ll collaborate through innovation with IT, operations teams, product development and product management.” – VP, Customer Support.

What You’ll Contribute

• Take full ownership of client reported incidents, understanding business and technical impacts on clients.
• Formulate technical and application solutions according to contractual Service Level Agreements with clients.
• Be able to manage and resolve highly complex issues, acting as a liaison between engineering and consulting teams.
• Assume a leadership role with clear effective communication when working with clients to resolve issues.
• Maintain and determine ways to improve the customer experience, demonstrating a strong client-focus.
• Formulate changes to FICO products and services to reduce client impact.
• On-board customers to FICO’s support portal and process.
• Manage work assignments, priorities, and schedules with input from management.
• Act as the intermediary between internal/external clients and management and be the point of escalation.
• Co-ordinate across other FICO products, platforms, and functions to ensure a seamless client experience.
• Understand commercial and relationship impacts to FICO when dealing with clients.
• Advocate as a change agent, to drive improvements across the support function.
• Be available for On-Call duties where required.
• Support Cloud and on-premise deployments of the FICO Decision Modeler, and User Interfaces (UI), using supported technologies.

What We’re Seeking

• Basic concepts of Java & Object Oriented Concepts.
• 3.8+ years of relevant expereince in Java customer support
• Linux commands, any APM monitoring tools (AppD preferred), Kibana.
• Knowledge of Webservices (RESt/SOAP).
• Basic knowledge of reading heap, thread dumps and databases trace files.
• Excellent customer interaction skills and fluent in English.
• Excellent verbal and written skills.
• Ability to prioritize and manage multiple incidents.
• Be able to work under pressure.
• Exposure to AWS or any cloud related technologies, Docker, Kubernetes & kubectl.
• Good understanding in troubleshooting multi-tier enterprise applications and SaaS solutions.
• Proficiency in tuning applications.
• Ability to prioritize and manage multiple incidents

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.

Job description

About Kayana

Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.

Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.

Find out more here:

Responsibilities

● Respond to client queries online.

● Be able to provide support in real-time to clients in the UK, US and Australia.

● Understand the difference between a software and hardware issue.

● Communicate with the line manager and escalate issues when needed.

● Track and report on the progress of bug fixes to clients.

Requirements

● Good ability in written and spoken English.

● Computer literacy.

● Ability to learn quickly and follow troubleshooting guides.

We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.

Shift Range

We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.

What are we looking for?

We seek individuals with experience in customer support and fresh graduates eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.

We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!

Pay: ₹30,000.00 - ₹50,000.00 per month

Company Name:-  Vision India Services Pvt. Ltd.

Job Title:-  Call Center Executive- Outbound

Age :-18-35

Experience:-  Fresher

Salary Structure

CTC : - 11,453/- (Rs. 9000/- Take Home Per Month + PF/ESIC/Inasurance and other benifits)

Qualification: - 12th Pass

Location:- Rajasthan - Jodhpur,Bikaner,Kota,Udaipur,Jaipur,Bharatpur,Ajmer

Job Description:

About Responsive

Responsive (formerly RFPIO) is the global leader in strategic response management software, transforming how organizations share and exchange critical information. The AI-powered Responsive Platform is purpose-built to manage responses at scale, empowering companies across the world to accelerate growth, mitigate risk and improve employee experiences. Nearly 2,000 customers have standardized on Responsive to respond to RFPs, RFIs, DDQs, ESGs, security questionnaires, ad hoc information requests and more. Responsive is headquartered in Portland, OR, with additional offices in Kansas City, MO and Coimbatore, India. Learn more at responsive.io.

About the Role

As the Director of Customer Support, you will be responsible for defining and executing the global support strategy. You will lead a growing team of support professionals and build a high-performing function that consistently exceeds service level expectations. This role requires a strong operational leader with a SaaS mindset, experience supporting B2B enterprise customers, and a track record of delivering high CSAT/SLA while scaling for growth.

What You’ll Be Doing

• Define the vision, goals, and roadmap for the global support function.
• Lead and scale a distributed team of support managers, leads, and agents.
• Set and track key performance metrics (CSAT, NPS, SLA, FRT, TTR, etc.).
• Ensure a consistent, high-quality customer support experience across channels (email, chat, in-app, voice).
• Champion the voice of the customer within the organization and influence product and engineering roadmaps through feedback loops.
• Establish scalable support processes, workflows, and knowledge management practices.
• Optimize use of support tools such as Zendesk, Intercom, Salesforce, or similar platforms.
• Leverage automation, AI, and self-service to improve responsiveness and reduce ticket volume.
• Partner with Customer Success, Product, Engineering, and Sales to resolve complex issues and proactively support account health.
• Work closely with Product and QA teams to escalate and track bugs, enhancements, and release readiness.
• Attract, hire, and develop top talent; create a culture of accountability, empathy, and growth.
• Design onboarding and training programs to enhance product knowledge and support delivery.

What We’re Looking For

Education

Bachelor's degree in Business, Technology, or related field. MBA is a plus.

Experience

• 20+ years of experience in customer support/customer success, with 5+ years in leadership roles.
• Proven experience leading SaaS support operations at scale (ideally for B2B, enterprise-grade products).
• Deep understanding of SaaS metrics, customer lifecycle, and escalation management.
• Experience with support tools and platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira).
• Analytical mindset with a strong focus on KPIs, reporting, and operational improvement.
• Experience with ticketing systems and CRM platforms (e.g., Zendesk, Salesforce Service Cloud, Intercom, Jira).
• Track record of building collaborative teams and mentoring future leaders.

Knowledge, Skills & Ability

• Deep understanding of SaaS business models and the end-to-end customer lifecycle, including onboarding, support, renewals, and expansions.
• Expertise in customer support operations, KPIs (CSAT, NPS, SLA, FRT, TTR), and support analytics.
• Familiarity with AI-powered support tools, automation, chatbots, and self-service platforms (e.g., knowledge bases, community forums).
• Ability to lead and inspire high-performing global support teams, with a strong focus on coaching, development, and accountability.
• Exceptional communication and interpersonal skills to collaborate across Product, Engineering, and Customer Success teams.
• Ability to analyze data to uncover trends, proactively resolve root causes, and drive continuous improvement.
• Capable of maintaining poise under pressure, handling critical escalations, and managing executive-level relationships.
• Strong problem-solving and decision-making skills, especially in ambiguous or rapidly changing environments.
• Proven ability to manage remote, cross-cultural teams and operate effectively in a virtual-first workplace.

Why Join Us?

• Impact-Driven Work: Build innovative solutions that redefine strategic response management.
• Collaborative Environment: Work with a passionate team of technologists, designers, and product leaders.
• Career Growth: Be part of a company that values learning and professional development.
• Competitive Benefits: We offer comprehensive compensation and benefits to support our employees.
• Trusted by Industry Leaders: Be part of a product that is trusted by world-leading organizations.
• Cutting-Edge Technology: Work on AI-driven solutions, cloud-native architectures, and large-scale data processing.
• Diverse and Inclusive Workplace: Collaborate with a global team that values different perspectives and ideas.

• Customer Support, Customer Satisfaction skills
• Interpersonal Skills, strong communication abilities
• Technical Support, Analytical Skills
• Experience with customer relationship management (CRM) software is a plus
• Ability to work independently and remotely
• Previous experience in the music industry is beneficial
• Anyone can apply for this role.