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Revenue Operations Business Partner – APAC Hospitality – The Access Group

Location – India - Hybrid

Years of experience – Minimum 8 to 10 years in a SAAS company / Hospitality industry

Reporting to: Head of Hospitality - APAC

What you do

·   Responsible for collecting, analysing and providing insights from Sales and Marketing performance data, Marketing trends, Customer satisfaction, financial data etc which can be used effectively to increase efficiency of the divisions.

·   Drive scalable revenue growth by aligning sales, marketing, recruitment and customer success operations through data driven strategy, process optimisation and technology enablement.

·   Partner with various cross functional leaders including the Hospitality division, Sales and Marketing and Finance functions. Based across the APAC region.

·   Provide data driven business insights which will provide Management executives with clear insights into drivers of business growth which would include analysis of major revenue performance, showing revenue upside opportunity and risk, product adoption, helping with operational excellence and achieving business objectives.

·   Assist in analysis and presentation of materials for key management meetings.

·   Collaborate across multiple functions within the Hospitality Division to shape initiatives, drive change and increase the efficiency of the Hospitality Division.

·   Deliver high quality output in a timely manner while handling multiple priorities and limited resources

·   Perform ad-hoc data analysis and modelling to support executive decision making

Essentials

·   Minimum bachelor’s degree required with quantitative subjects (e.g. Maths, Economics, Engineering, Finance)

·   Minimum prior work experience of 8 to 10 years in a SAAS company / Hospitality industry

·   Proven ability in storytelling and presentations, utilizing tools such as PowerPoint

•   Expertise in usage of Salesforce, Power BI, Tableau, Excel, PowerPoint, desirable to have experience with Clari, Sales Navigator and other Marketing automation and forecasting tools.

•   Strong business acumen, analytical and interpersonal skills

•   Data-driven, customer-centric individual, capable of leveraging a broad array of external tools, interests and research to propose new solutions for familiar problems.

•   Creative, self-motivated, and comfortable operating with ambiguity in a demanding & fast-paced environment.

•   Problem solving, analytical experience with large database, senior relationship management and projects at a consulting or investment banking firm or in a corporate strategy/operations function

Who you are

You have a hunger to learn and apply new skills, and can think and act as an owner, with a passion for growth and efficiency.

You are enthused by the prospect of working with and learning from cross-functional leadership and are eager to take on direct exposure from day one.

You are excited by the opportunity to grow your career at Access Group.

What are we all about?

We are STAAH, an Access Group company. Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace.

STAAH Ltd. is a New Zealand-based leading technology company that specialises in cloud-based Channel Management and Booking Engine for accommodation providers helping them maximise their online revenue. It is a pioneer in the field of distribution technology which powers a property’s distribution through online travel agencies (OTA) and direct bookings. It works with more than 25,000 properties across 90 countries through its operations in New Zealand, Australia, India, Malaysia, Indonesia, Philippines, Thailand, Vietnam, UK and Europe. Proudly disrupting hospitality technology for more than a decade, STAAH is designed for the future with today in mind.

• Bachelor's degree in Business Administration, Operations Management, or a related field. MBA preferred.
• Minimum of 6 years of experience in operations management, with a focus on business development or strategic operations.
• Proven track record of improving operational efficiency and driving business growth.
• Strong leadership, team management, and project management skills.
• Proficiency in operational planning, budgeting, and process optimization.
• Excellent problem-solving and decision-making abilities.
• Experience with ERP systems and other operational software.

• Develop and execute comprehensive business strategies and operational plans.
• Identify and evaluate new market opportunities and potential partnerships.
• Lead strategic initiatives to drive revenue growth and market share.
• Optimize operational processes for efficiency, cost-effectiveness, and scalability.
• Conduct market research, competitive analysis, and feasibility studies.
• Manage key relationships with clients, partners, and stakeholders.
• Drive digital transformation and adoption of new technologies.
• Oversee project management for strategic initiatives.
• Provide leadership and direction to cross-functional teams.

• MBA or Master's degree in Business Administration, Strategy, or related field.
• Minimum 10 years of experience in strategic planning, operations, and business development.
• Proven track record of successfully developing and implementing business strategies.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional leadership, communication, and negotiation abilities.
• Experience in market analysis and financial modeling.
• Demonstrated ability to manage complex projects and cross-functional teams.

• Partner closely with senior leaders to develop and implement HR strategies that support business goals, including workforce planning, talent development, and organizational design.
• Provide expert guidance and support on complex employee relations issues, performance management, and compensation strategies.
• Collaborate with talent acquisition to ensure effective recruitment and retention strategies for critical roles.
• Develop and implement programs to enhance employee engagement, foster diversity and inclusion, and promote a culture of continuous learning and development.
• Analyze HR data and metrics to identify trends, recommend interventions, and measure the impact of HR initiatives.
• Manage organizational change initiatives, providing support and communication to employees and leadership.
• Ensure compliance with all relevant labor laws and regulations across different jurisdictions where applicable.
• Facilitate talent reviews and succession planning processes to identify and develop future leaders.
• Drive the implementation of HR policies and procedures, ensuring consistency and fairness across the organization.
• Act as a change agent, championing new initiatives and driving adoption of best practices.
• Contribute to the broader HR team's strategic planning and operational execution.

• Master's degree in Human Resources, Business Administration, or a related field.
• Minimum of 8-10 years of progressive experience in HR, with at least 3-5 years in an HR Business Partner role supporting senior leadership.
• Proven ability to operate effectively in a remote-first environment, demonstrating strong self-discipline and communication skills.
• Demonstrated experience in strategic HR planning, talent management, employee relations, and organizational development.
• Strong understanding of global HR practices and employment laws is a significant advantage.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional interpersonal and influencing skills, with the ability to build credibility and rapport with stakeholders at all levels.
• Proficiency in HRIS systems and data analytics.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely.
• Experience in a fast-paced, dynamic industry is preferred.

• Support the Business Operations team in various day-to-day activities, including data analysis, process improvement initiatives, and project coordination.
• Assist in the preparation of reports, presentations, and documentation for internal stakeholders.
• Conduct market research and gather information to support strategic decision-making.
• Learn and apply best practices in business operations and project management.
• Collaborate with team members to achieve project goals and deadlines.
• Participate in training sessions and actively seek opportunities for professional development.
• Help in organizing and managing team meetings and events.
• Gain exposure to different functional areas within the organization.
• Contribute to process optimization efforts and identify areas for efficiency improvements.
• Adhere to company policies and procedures, ensuring quality and accuracy in all tasks.

• Recent graduate with a Bachelor's degree in Business Administration, Commerce, Economics, or a related field.
• Strong academic record and a keen interest in business operations.
• Excellent analytical and problem-solving skills.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Good communication and interpersonal skills.
• Ability to work effectively in a team and independently.
• Eagerness to learn and a proactive attitude.
• Strong organizational skills and attention to detail.
• Availability for a hybrid work schedule in Thane, Maharashtra, IN .

• Assist in daily business operations and project management tasks.
• Support process improvement initiatives and data analysis.
• Participate in cross-departmental projects and learn about various business functions.
• Prepare reports, presentations, and documentation as required.
• Gain exposure to operational workflows and best practices.
• Collaborate with team members on assigned tasks and objectives.
• Contribute to team problem-solving and decision-making processes.
• Undergo training and development sessions to enhance skills.

• Bachelor's degree in Business Administration, Commerce, Engineering, or a related field.
• Excellent academic record.
• Strong analytical and quantitative skills.
• Good communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Eagerness to learn and adapt to new challenges.
• Team player with a positive attitude.
• Availability for the full duration of the internship program.

• Develop and execute long-term strategic plans for operational excellence and business growth.
• Identify and evaluate new market opportunities, potential acquisitions, and strategic alliances.
• Lead the development and implementation of business development strategies to increase revenue and market share.
• Oversee operational processes across various departments, identifying areas for improvement and implementing best practices.
• Manage key stakeholder relationships, including investors, partners, and senior leadership.
• Conduct market research, competitive analysis, and feasibility studies to inform strategic decision-making.
• Develop financial models and business cases to support strategic initiatives and investments.
• Lead and mentor a high-performing team of strategic planners, business analysts, and operations managers.
• Negotiate and finalize complex business agreements and partnerships.
• Ensure alignment between operational capabilities and strategic objectives.
• Monitor industry trends and regulatory changes to identify potential risks and opportunities.
• Report on strategic initiatives and performance metrics to the executive board.

• MBA or equivalent advanced degree from a premier business school.
• Minimum of 10-12 years of progressive experience in strategic management, operations, and business development, preferably within diverse industries.
• Demonstrated success in developing and executing successful growth strategies and driving significant revenue increases.
• Strong analytical, financial modeling, and problem-solving skills.
• Exceptional leadership, negotiation, and communication abilities.
• Proven experience in managing complex projects and cross-functional teams.
• Deep understanding of market dynamics, competitive landscapes, and global business trends.
• Ability to think strategically and translate vision into actionable plans.
• Experience in mergers, acquisitions, and joint ventures is highly advantageous.
• Proficiency in data analysis and strategic planning tools.