613 Technical Support jobs in Delhi
Customer Technical Support
Posted today
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support
Posted 19 days ago
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Technical Support
Posted today
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Company: EasyControl
Industry: Mobile Device Management (MDM) & Unified Device Management (UDM)
Location: Remote (India)
Employment Type: Full-time / Remote
About EasyControlEasyControl is a global provider of Mobile Device Management (MDM) and Unified Device Management (UDM) solutions, helping enterprises remotely manage, secure, and monitor Android, iOS, and IoT devices across industries such as retail, logistics, education, and manufacturing.
Position OverviewWe are seeking a technically skilled and self-driven professional to join our global support and pre-sales team.
Candidates with prior MDM/EMM/UEM experience are strongly preferred.
You will collaborate with enterprise clients and internal teams to deliver high-quality technical support, product demonstrations, and deployment guidance for EasyControl's MDM/UDM solutions.
Key ResponsibilitiesPre-Sales Support
- Collaborate with sales and marketing teams to understand client needs and deliver tailored MDM/UDM solutions.
- Conduct online product demonstrations and presentations for enterprise customers.
Technical Support
- Provide remote technical assistance for product deployment, configuration, and troubleshooting.
- Collaborate with R&D teams to reproduce and resolve customer issues.
- Guide customers on product best practices and record feedback for continuous improvement.
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support or pre-sales for SaaS or enterprise software.
- Hands-on experience with MDM / EMM / UEM platforms (Android Enterprise, iOS MDM, etc.).
- Strong understanding of device configuration, remote management tools, and basic networking.
- Strong English communication and presentation skills (verbal and written).
- Ability to work independently and remotely across time zones.
- Experience with Android system configuration or device enrollment (QR code, Zero-touch, EMM).
- Familiarity with APIs, JSON, or command-line tools (adb).
- Remote-first culture with flexible hours.
- Competitive salary based on experience.
- Opportunity to grow in a fast-expanding global tech company.
- Work with a global MDM/UDM platform trusted by enterprises worldwide.
Technical Support
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Technical Support Associate
Posted 1 day ago
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Technical Support Associate
Posted 1 day ago
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We are Hiring Freshers - BCA/MCA/B.sc IT, B.sc Computers/ B.tech and M.tech Candidates with Excellent Communication for "Technical support role".
Candidate should be Immediate Joiners batch date is 28th October, 2025.
Please share only the quality profiles.
Technical Support Specialist
Posted 1 day ago
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Job Description
Responsibilities
- Troubleshoot and repair various types of printers, including laser and inkjet models, ensuring all devices operate at peak performance.
- Perform routine maintenance and preventive care on printers to extend their lifespan and enhance reliability.
- Provide technical support to customers via phone, email, or on-site visits, diagnosing issues and providing effective solutions.
- Document service requests and resolutions in our tracking system to maintain accurate records of repairs and customer interactions.
- Collaborate with team members to improve service processes and enhance customer satisfaction.
- Stay updated on the latest printing technologies and product developments to provide informed support to customers.
Required and Preferred Qualifications
Required:
- Experience in printer maintenance and repair.
- Strong understanding of printer technology, including common issues and troubleshooting techniques.
- Ability to work independently and manage time effectively in a remote environment.
Preferred:
- Certification in printer repair or related technical fields.
- Experience with networked printers and basic IT troubleshooting.
- Familiarity with various printer brands and models
Technical Skills and Relevant Technologies
- Proficiency in diagnosing mechanical and electronic issues with printers.
- Experience with software installation and configuration related to printing devices.
- Working knowledge of network configurations and how they relate to printer functionality.
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Technical Support Specialist
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Technical Support Lead
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Key Responsibilities:
- Provide advanced technical support to customers via phone, email, and chat.
- Diagnose and resolve complex hardware, software, and network issues.
- Escalate unresolved issues to appropriate internal teams and follow up on resolution.
- Create and maintain clear and concise technical documentation and knowledge base articles.
- Train and mentor junior technical support representatives.
- Identify recurring technical issues and provide feedback to product development for improvements.
- Manage support ticket queues and ensure adherence to service level agreements (SLAs).
- Contribute to the development and implementation of support processes and best practices.
- Maintain a high level of customer satisfaction through effective problem-solving and communication.
- Participate in team meetings and contribute to a collaborative remote work environment.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 5 years of experience in technical support or a similar customer-facing IT role.
- Proven experience in troubleshooting a wide range of technical issues.
- Strong knowledge of operating systems, networking concepts, and common software applications.
- Excellent analytical and problem-solving skills.
- Exceptional written and verbal communication skills.
- Experience leading or mentoring a team is a plus.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with ticketing systems and remote support tools.
Technical Support Lead
Posted 1 day ago
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