446 Technical Support jobs in Delhi
Customer Technical Support
Posted today
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Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Customer Technical Support
Posted 23 days ago
Job Viewed
Job Description
Experience: 2 Month - 1 Years
Budget : 25k
Notice Period: Immediate joiner
Job Mode: Rotational Shift
Job Duties:
1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.
2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.
3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.
4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.
5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.
6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.
7. Reporting: Completing call logs and generating relevant reports for management
Technical Support
Posted today
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Job Description
Technical Support Engineering
Posted 8 days ago
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Job Description
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**About Visual Studio Office Developer (VSOD) support team**
VSOD aka Office Developer support team helps world-wide Office developers resolve issues in integrating applications built on the Office platform. This includes interaction with Office from any of the supported languages : VBA, VSTO, C#, VB.NET, C++, C, JS etc.
**Customer Experience**
+ Obsess about & know our customers & partners
+ Deliver the "Perfect Every Time" experience
+ Seeks information about the underlying needs of customers
+ Allocates and aligns resources to optimize the customer experience
+ Develops and communicates realistic outcomes
+ Demonstrates expertise in a specific solution, or several products, feature functions, or services
+ Cultivates relationships, credibility, and loyalty with customers and partners intentionally by sharing relevant business expertise.
**Technical Leadership**
+ Lead the transformation
+ Consistently apply "lessons learned:, model personal accountability & teamwork
+ Understands customer/partner requirements, and can map the adoption and optimization of Microsoft technology solutions accordingly
+ Demonstrated Self Learner
**Delivery Optimization**
+ Own & optimize your delivery
+ Collaborate & actively participate in the end-to-end delivery vision
+ Modifies existing intellectual property (IP) or, where applicable, creates new content
**Business Enablement**
+ Support & drive growth, consumption & revenue
+ Seeks opportunities to drive Services business results by collaborating with multiple team members.
+ Identifies opportunities to articulate business value and grow customer/partner relationships in alignment with Services business priorities and stakeholder management principles
Provides and drives actionable feedback across groups about the customer/partner experience and competitor threats
**Soft Skill Requirements**
You approach things with a growth mindset - genuine desire and motivation to learn and develop yourself. You embrace challenges, and persist in face of setbacks. You consider failure an opportunity to learn, so whatever happens you win.
You love customers, and are obsessed with them - a genuine desire to help under challenging circumstances. In addition, you possess strong communication skills, ability to work on a team environment, problem-solving skills and capacity to deal with ambiguity.
Excellent self-assessment to identify when other resources are needed; ability engage and collaborate effectively with others to resolve complex problems. Finally, you should be able to handle high pressure situations well - maintain calm and composure on stressful situations is a must.
Ability to keep learning new technologies with the changing technical landscape.
Be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity.
**Qualifications**
**Technical Requirements**
+ Expert level knowledge of Office Developer technologies, various kinds of customizations for Office (COM AddIns, Shared AddIns, VSTO, RTD, UDFs, Web addins etc.), various ways of automating Office (script, .NET, Open XML etc).
+ Basic understanding of COM, COM Interop, Windows Programming.
+ Good hands-on knowledge of web technologies - HTML5, JavaScript, JQuery, Node, npm.
+ Basic hands-on debugging expertise - windbg dump/crash analysis, procmon, perfmon, ETL trace analysis.
+ Candidates must have strong customer service, accurate and logical problem solving, and communication skills, and the ability to work in a team environment.
+ Degree in Computer Science, or equivalent in work experience. 3 to 6 years of prior product/customer support experience.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Technical Support Engineer
Posted 6 days ago
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Job Description
About Us
With Offices in Texas, London and New Delhi, Lepide is a global IT security organization, leading the data-centric audit and protection (DCAP) market with the award-winning Lepide Data Security Platform. Our mission is to change the way most organizations protect their unstructured data. By putting data at the centre of their IT security strategy, they can ensure they are tackling data security at the source of the problem. We help organizations by providing enterprise level insight into data and the surrounding systems, whether on-premises or in the cloud. Statistically:
- We have over 1000 customers across 150 countries globally.
- We have unprecedented customer support with 99% customer satisfaction.
- We are the fastest growing provider of DCAP in the market today.
Position Summary
We are looking for an experienced Technical Support/Presales engineer to join our fast-growing global business. They must be excellent communicators and ensure they can easily build rapport with clients of different regions (Europe, US and Asia) and work well under pressure. We expect the right candidate to be well educated and have specific experience in a senior IT support role. Ideally, they will have experience of auditing, monitoring or security technologies within a windows environment. Above all they must be eager to learn, be highly organized and be able to manage their time effectively in a fast-paced, fast-growing company.
Key Responsibilities
- Design, plan and implement our award-winning Data Security Platform in Enterprise Environments
- Helping the existing customers on the outstanding issues through the support tickets.
- Work closely with Team Leads to meet SLA and customer requirements.
- Creation of technical documents and articles for team and customer use.
- Delivering technical demonstrations to customers across the globe.
- Ensuring that the customer’s expectations are met within the committed timeframes.
Required Skills and Qualifications
- B. Tech or MCA in relevant area.
- 2-4 years software customer service and support experience required.
- 2+ years of performing administrative tasks in Windows based infrastructures including Active Directory, Exchange, SharePoint, SQL Server, Office 365 and Cloud platforms. (Essential)
- Microsoft Certification is a plus.
- PowerShell scripting knowledge preferred
- Excellent interpersonal, and verbal English communication, written and presentation skills required.
- Experience of working with a ticketing tool before, ex - Salesforce, ServiceNow, etc.
- Experience of delivering product presentations to clients in a pre-sale context.
- Experience in having worked in a high risk / secure environment preferable.
- Must have experience of working directly with end user clients >500 employees.
- Ability to work independently and as part of a team.
- Highly motivated, “can do” attitude, can work under pressure.
- Experience with SIEM / Auditing / Compliance related technologies.
- Understanding of IT and the business needs of technology.
- Any experience having worked in a sales role would be useful.
- Any customer service experience would be useful.
Technical Support Specialist
Posted 6 days ago
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Job Description
About the Company:
Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.
Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).
Visit en.kinco.cn for more.
About the Job:
We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.
Key Responsibilities:
- Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
- Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
- Assist customers with product setup, system commissioning, and firmware/software updates
- Deliver remote diagnostics and support using industry-standard tools
- Document technical issues, solutions, and support procedures in a knowledge base
- Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
- Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
- Participate in testing new hardware/software releases to ensure product quality and reliability
- Other work assigned by leaders
Required Qualifications:
- Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
- 5+ years of experience in technical support, trouble-shooting, and field service
- strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
- Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
- Ability to read and troubleshoot electrical schematics and PLC logic programs
- Excellent analytical thinking and communication skills
- Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
- Should have rich experience in Robot industry solution, added advantage
- Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
- Available to travel as per requirement across India
Technical Support Specialist
Posted 6 days ago
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Job Description
About the Company :
BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.
Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.
Key Responsibilities :
- Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
- Troubleshoot and resolve technical problems related to APIs and other system integrations.
- Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
- Document client interactions and maintain an accurate record of issue resolutions.
- Proactively identify areas for improvement in support processes to reduce escalation rates.
- Educate clients on best practices and assist them in optimizing their use of the company’s solutions.
Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a client-facing tech support role, preferably handling API-related queries.
- Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
- Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
- Exceptional verbal and written communication skills.
- Ability to work collaboratively with teams and adapt to a fast-paced environment.
Preferred Skills :
- Experience with customer service tools and platforms.
- Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
- Basic coding or scripting knowledge (e.g., Python) is beneficial.
What We Offer :
- A collaborative and innovative work environment.
- Opportunities for professional growth and skill development.
- Competitive compensation and benefits package.
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Technical Support Engineer
Posted 1 day ago
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Job Description
Key Responsibilities:
- Provide tier-2 and tier-3 technical support to customers via phone, email, and chat.
- Diagnose, troubleshoot, and resolve complex hardware, software, and network issues.
- Guide customers through intricate technical procedures and product configurations.
- Escalate unresolved issues to appropriate internal teams (e.g., development, engineering) with detailed documentation.
- Document all support interactions, troubleshooting steps, and resolutions accurately in the ticketing system.
- Contribute to the knowledge base by creating and updating technical articles and FAQs.
- Identify recurring technical issues and provide feedback for product improvement.
- Proactively monitor system performance and identify potential problems.
- Collaborate with cross-functional teams to ensure a cohesive customer experience.
- Stay abreast of new technologies and product updates relevant to customer support.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, IT support, or a similar role.
- Strong understanding of operating systems (Windows, macOS, Linux), networking protocols (TCP/IP, DNS, DHCP), and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Exceptional verbal and written communication skills.
- Ability to explain technical concepts clearly to users of varying technical expertise.
- Experience with remote support tools and methodologies.
- Customer-centric approach with a high degree of patience and empathy.
- Ability to work independently and manage time effectively.
Technical Support Engineer
Posted 10 days ago
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Job Description
Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Diagnose and resolve hardware and software issues.
- Troubleshoot network connectivity and system problems.
- Document technical issues and resolutions in a clear and concise manner.
- Escalate complex problems to senior support engineers or development teams.
- Assist customers with product installations, configurations, and upgrades.
- Create and maintain technical support documentation and knowledge base articles.
- Identify trends in customer issues and provide feedback to product development teams.
- Ensure customer satisfaction by providing timely and effective solutions.
- Participate in training sessions to stay updated on product knowledge.
Qualifications:
- Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in technical support or a similar role.
- Strong knowledge of operating systems (Windows, macOS, Linux).
- Experience with networking protocols and concepts (TCP/IP, DNS, DHCP).
- Familiarity with common software applications and troubleshooting.
- Proficiency in using help desk software and remote support tools.
- Excellent problem-solving and analytical skills.
- Strong written and verbal communication abilities.
- Ability to work effectively in a hybrid work environment.