502 Technical Support jobs in Delhi

Customer Technical Support

New Delhi, Delhi INTINERI INFOSOL PRIVATE LIMITED

Posted today

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Job Description

Experience: 2 Month - 1 Years

Budget : 25k

Notice Period: Immediate joiner

Job Mode: Rotational Shift



Job Duties:


1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.




2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.




3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.




4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.




5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.




6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.




7. Reporting: Completing call logs and generating relevant reports for management



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Customer Technical Support

New Delhi, Delhi INTINERI INFOSOL PRIVATE LIMITED

Posted 2 days ago

Job Viewed

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Job Description

full-time

Experience: 2 Month - 1 Years

Budget : 25k

Notice Period: Immediate joiner

Job Mode: Rotational Shift



Job Duties:


1. Handling Calls: Managing a high volume of inbound and outbound calls via IVR (Interactive Voice Response) in a timely and professional manner.




2. Communication: Communicating with customers through various channels, including email, Calls and WhatsApp.




3. Customer Service: Identifying customer needs, addressing complaints, and offering suitable solutions.




4. Escalating Issues: Escalating unresolved issues to appropriate management or departments for further action.




5. Follow-up: Conducting follow-up with customers to ensure issues are resolved to their satisfaction.




6. Customer Records: Maintaining accurate customer information in the company's Customer Relationship Management (CRM) system.




7. Reporting: Completing call logs and generating relevant reports for management



This advertiser has chosen not to accept applicants from your region.

Technical Support

New Delhi, Delhi Brainwork Technologies

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Job Description

An individual would be responsible to monitor the network of a client remotely through network management systems (NMS tools). The concerned person has to keep a check on the performance of the network and notify alerts to the technical team. The support is to be provided through emails to the networking team of the client.Job Responsibilities:
  • The candidate need to possess a very logical thinking in order to handle the technical issues
  • Should have active thinking capabilities to alert the team on emergency issues without any delay.
  • Writing and reading skills to send alerts to the technical team
  • Coordinating and team skills are required between the engineers of the same level in order to issues.
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    Customer/Technical Support Executive-International

    Ghaziabad, Uttar Pradesh TRDFIN Support Services Pvt Ltd

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    Job Description

    We are looking for a talented Customer/Technical Support Executive with a professional and approachable demeanor for an international process. The ideal candidate should be self-motivated and passionate about customer support.


    Job Responsibility:

    • Handle international customer calls efficiently and professionally.
    • Understand customer needs and provide appropriate solutions.
    • Troubleshoot issues and escalate complex problems when necessary.
    • Follow call handling protocols and maintain call quality standards.
    • Maintain accurate and detailed records of interactions.
    • Meet performance targets (KPIs) for customer satisfaction, call handling time, and resolution.


    Salary Budget: 27K – 35K CTC per month + performance-based incentives


    Location: Jaipur


    Language requirements : Excellent English communication (No grammatical errors or MTI)


    No. of Position: 50+

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    Technical Support Engineering

    Noida, Uttar Pradesh Microsoft Corporation

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    Job Description

    With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
    Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
    In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
    This role is flexible in that you can work up to 50% from home.
    Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
    **Responsibilities**
    - Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
    - Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
    - You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
    - Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
    **Qualifications**
    Required Qualifications:
    - Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
    o OR 5+ years of technical support, technical consulting experience, or information technology experience.
    o OR equivalent experience
    Language Qualification
    English Language: fluent in reading, writing and speaking.
    Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
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    Technical Support Specialist

    New Delhi, Delhi Eqvista

    Posted today

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    Job Description

    About Eqvista


    Eqvista is an integrated Saas system that helps companies to manage private company equity by minimizing costs by automation, accounting, sharing and compliance tools built into the system. We also provide an array of valuation services for helping founders find their valuation for fundraising and ESOP issuance (409a)

    Please visit: to learn more about our company.

    For more open position, please visit:


    We are looking for a highly-driven and motivated Technical Support to join our team. They will be mainly responsible to provide technical support for users and instructions for internal use on our software system. High performance and capacity candidates would have an opportunity to expand their role.


    Job Responsibilities & Duties:


    · Preparation of Support Articles on software features for client

    · Preparation of Instruction Manual for internal use

    · System design and internal/external support guides

    · Assisting for preparation of details for developing new features

    · Liaising with different teams concerning product development or project details.

    · Handling ad hoc assignments as required


    Job Requirements:


    · Degree in Finance/Accounting / Management / Business Administration

    · 1 year of software/product related experience(preferred)

    · Analytical with great attention to detail

    · Good command of written and spoken English

    · Good report writing and research skills

    · Good interpersonal, communication and analytical skills

    · Independent, self-motivated, responsible and diligent

    · Passion for software products and researching newest technology

    · Able to work independently and meet deadlines

    · Able to handle remote work and setting own deadlines

    · Excellent skills in Excel & Word


    What We Offer


    • Competitive salary and benefits package.
    • Opportunities for professional development and career advancement.
    • A collaborative work environment that values creativity and innovation.
    • Flexible work arrangements including remote work options.


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    Technical Support Specialist

    Noida, Uttar Pradesh BeFiSc

    Posted today

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    Job Description

    About the Company

    BEFISC (Beyond Financial Score) stands as a frontrunner in delivering versatile solutions for Digital Know Your Customer (KYC) processes involving Individuals & Merchants, integrating data enrichment and fraud prevention signals. Our company specializes in evaluating digital identities, empowering Fintech, Insurance, Gaming, and E-commerce enterprises to bolster their security protocols during customer onboarding procedures. Headquartered in India, our team comprises visionary entrepreneurs and adept developers united in the mission to foster a fraud-free digital landscape in India, establishing a robust and secure digital financial infrastructure.


    Job Description : We are looking for a dedicated Tech Support Specialist to handle client queries and minimize escalation rates. The ideal candidate will have past experience in addressing API-related queries and a strong background in client communication and technical problem-solving.


    Key Responsibilities :

    • Respond promptly to client inquiries, ensuring high-quality service and resolution of issues.
    • Troubleshoot and resolve technical problems related to APIs and other system integrations.
    • Collaborate with cross-functional teams to escalate and resolve complex client issues as needed.
    • Document client interactions and maintain an accurate record of issue resolutions.
    • Proactively identify areas for improvement in support processes to reduce escalation rates.
    • Educate clients on best practices and assist them in optimizing their use of the company’s solutions.

  • Qualifications :

    • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
    • Proven experience in a client-facing tech support role, preferably handling API-related queries.
    • Strong understanding of API structures, data formats (e.g., JSON, XML), and integration troubleshooting.
    • Excellent problem-solving skills and the ability to explain technical concepts in layman's terms.
    • Exceptional verbal and written communication skills.
    • Ability to work collaboratively with teams and adapt to a fast-paced environment.


    Preferred Skills :

    • Experience with customer service tools and platforms.
    • Familiarity with KYC processes, digital identity solutions, or related Fintech support experience is an advantage.
    • Basic coding or scripting knowledge (e.g., Python) is beneficial.

    What We Offer :

    • A collaborative and innovative work environment.
    • Opportunities for professional growth and skill development.
    • Competitive compensation and benefits package.


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    Technical Support Engineer

    Delhi, Delhi SMC Group

    Posted 2 days ago

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    Job Description

    About the Role:

    We are seeking a detail-oriented and technically skilled Backoffice Support Engineer (with strong SQL ) expertise to join our support team. The ideal candidate will be responsible for resolving internal and external client issues, managing data-related tasks, and supporting key back-office systems and tools


    Job Title: Backoffice Support Engineer (Strong SQL)


    Key Responsibilities:

    • Provide technical support for back-office operations and internal teams.
    • Investigate and resolve data issues using advanced SQL queries and analysis.
    • Write and optimize SQL scripts to extract, transform, and report data from large relational databases.
    • Troubleshoot production issues and escalate as necessary, ensuring timely resolution.
    • Monitor scheduled jobs, data pipelines, and system performance metrics.
    • Collaborate with development and QA teams to resolve defects and validate bug fixes.
    • Document processes, incidents, and best practices to improve team efficiency.
    • Perform data audits and reconciliations as needed.



    Requirements:

    • Experience in a fintech, SaaS, or enterprise software environment.
    • Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
    • 3-6 years of experience in a technical support, back-office operations, or data operations role.
    • Strong proficiency in SQL (e.g., joins, subqueries, stored procedures, data modelling).
    • Experience working with relational databases such as PostgreSQL, MySQL, or SQL Server.
    • Solid understanding of IT support tools and ticketing systems (e.g., Jira, ServiceNow).
    • Knowledge of data integrity, security, and compliance standards.
    • Strong analytical, problem-solving, and communication skills.
    • Ability to work independently and manage multiple priorities in a fast-paced environment.
    • Should have experience working in 24*7 projects and be flexible to work in rotational shifts (morning, evening and night)
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    Technical Support Specialist

    New Delhi, Delhi Kinco Automation

    Posted 3 days ago

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    Job Description

    About the Company:

    Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

    Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: ).

    Visit en.kinco.cn for more.


    About the Job:

    We are looking for a skilled and motivated Technical Support Specialist at New Delhi, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

    Key Responsibilities:

    • Provide front-line technical support (Pre-sales and after sales) to company’s agent and OEM customers for industrial automation and robotics systems
    • Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
    • Assist customers with product setup, system commissioning, and firmware/software updates
    • Deliver remote diagnostics and support using industry-standard tools
    • Document technical issues, solutions, and support procedures in a knowledge base
    • Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
    • Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
    • Participate in testing new hardware/software releases to ensure product quality and reliability
    • Other work assigned by leaders

    Required Qualifications:

    • Bachelor’s degree or above in the field of Electrical Automation Engineering and related education
    • 5+ years of experience in technical support, trouble-shooting, and field service
    • strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
    • Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
    • Ability to read and troubleshoot electrical schematics and PLC logic programs
    • Excellent analytical thinking and communication skills
    • Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
    • Should have rich experience in Robot industry solution, added advantage
    • Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
    • Available to travel as per requirement across India
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    Technical Support Specialist

    Noida, Uttar Pradesh Birlasoft

    Posted 15 days ago

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    Job Description

    Technical Skillset Needed:

    • Java Full Stack: Core Java, Spring Boot (or equivalent frameworks), REST API development, modern frontend frameworks (e.g., Angular, React).
    • AWS Cloud: Proficiency with key services such as EC2, Lambda, S3, RDS, and IAM; experience in deployment, monitoring, and troubleshooting in AWS environments.
    • DevOps & Monitoring (Preferred): Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions), infrastructure monitoring (e.g., CloudWatch, ELK, Splunk).


    Role Responsibilities:

    • Proactive monitoring and incident management for OnePay Program applications and infrastructure.
    • Root cause analysis and resolution of production issues.
    • Coordination with development, QA, and business stakeholders for escalated incidents.
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